Revolutionizing IT Operations refers to the process of radically transforming traditional IT practices and methodologies through the adoption of new technologies, innovative approaches, and …

AI-driven SD-WAN assures consistent application performance and resiliency, automates traffic steering, improves network security, and simplifies the WAN architecture.

White label UCaaS is becoming increasingly popular with MSPs and other channel partners as they seek the value in selling their own brand rather than some third party's.

Join us to learn strategies to re-engage to scale cybersecurity revenue for your business not someone else's.

Google Cloud, OpsRamp, and Hitachi Vantara discuss AIOps for Google Cloud and how AIOps benefits the enterprise.

By leveraging AI and machine learning, DevOps teams will gain proactive insights and operational visibility of their cloud inventory, utilization and consumption.

Chatbots need training to better understand customer intent if they are to be valuable.

MSPs, during this time of digital transformation, are offering businesses, especially small- and medium-sized businesses, 24/7 tech support.

Gartner predicted that the IT services market spending will reach $1.3 trillion in 2022.

The white label UCaaS model has been growing, and there's a reason. It makes sense because it allows providers to grow their businesses and increase revenues faster.

IoT is making a massive impact on the world as we know it - GSMA Intelligence forecasts that IoT connections will reach almost 25 billion globally by 2025 and cellular connectivity is the mo…

Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Forrester advises that adding video can boost loyalty …

Join Splashtop and other industry leaders as we discuss what's top of mind for MSPs today. Hear how MSPs leverage secure remote access and endpoint management tools to ensure high customer s…

Hear the common ways that costs may be concealed in Managed Backup solutions and give you the questions and tools necessary to determine the best structure for your business.

In this webinar we will share insights from our recent survey of both Enterprises and Service Providers. They shared their view of the barriers and the enablers for meeting the challenges of…

Join us for a live webinar on Navigating 2G/3G Sunsets and Exploring New Technology on Wednesday, April 14, 2021 - 10:00am ET/ 3:00pm GMT.

The IoT is no longer a pipe dream. We are well beyond doodling on cocktail napkins; instead, innovation is crafting a connected world. These billions of connected devices deployed around the…

We live in the post-digital economy where effortless and ultra-personalized experiences reign. Tech giants have thrived by improving interactions at every digital touchpoint. With access to …

The data deluge is real. Business rely on data, and they rely on MSPs to manage it. MSP need the tools to deliver and take advantage of this MRR opporutnity.

Register now for this free webinar that will show you how to optimize IT resources, reduce storage requirements and costs, and simplify IT management - all while delivering high system avail…

Join us as we deep dive into our 2021 checklist for service providers, revealing data-driven insights to help you prepare for what's in store this year:

It needs have changed with the prevalence of remote workforces. How can companies support productivity in work from home models while helping maintain work-life balance?

MSPs have an opportunity to capitalize on the exponential increase in digital data that's being generated by delivering effective, efficient data protection services.

The data protection market for MSPs is projected to reach $14B by 2025. There is fierce competition for this business, as your customers seek the best services at the lowest cost.

Remote working isn't a new concept. But as businesses have been forced into sudden widespread WFH adoption, some things have changed. You may have noticed the iceberg tips-employee burnout, …

Cloud communications is the path to business productivity as businesses continue to leverage remote workforces.

For over a year, we've seen the steep ascension of SASE architecture. As business work to support the demands of our WFH reality, and provide connectivity for any user, to leverage any devic…

IIoT Projects often get stalled, delayed or even fail to launch based upon one simple mishap in communication: the inability to align the Operational Technology (OT) and Information Technolo…

On Wednesday, November 4, 2020, from 10:00 am to 11:00 am EST, SIerra Wireless will sponsor a webinar entitled, "Driving IT-OT Alignment in Your IIoT Project." Attendees will learn how all-i…

On Thursday, November 5th, from 12:00 pm to 1:00 pm EST, Panamax will sponsor a webinar event entitled, "Transforming Omni-channel Banking - Digitization to Personalization." Attendees will …

As economic changes continue to be at the forefront of most business owners' minds, managed service providers, or MSPs, are continually looking for ways to increase profitability while not s…

As economic changes continue to be at the forefront of most business owners' minds, managed service providers, or MSPs, are continually looking for ways to increase profitability while not s…

On Wednesday, October 28 from 12:00 to 1:00 pm EDT, TMC will host a webinar entitled, "SUSE in the Public Cloud on Microsoft Azure: SAP Solutions." Attendees will learn about SUSE product in…

On Wed, Nov 4 from 10:00 to 11:00 a.m. Eastern, Sierra Wireless will host a webinar with IoT Evolution that will seek to solve one of the hardest challenges in the Industrial IoT.

Moving your SAP applications to the cloud can be a complex process, but it doesn't have to be. Here's how to do it successfully and eliminate risk.

Join an upcoming webinar from IoT Evolution and Aeris to learn what actually distinguishes providers from one another, and about the capabilities that can make or break success.

It is critical for any size of business in any market, in any corner of the IoT to learn the ins and outs of the eSIM strategy for fixing many of the problems of global connectivity.

Open telecom ecosystems make it easy to deliver end-to-end services to customers today. In the current environment, that's more important than ever.

To learn how eSIM could fixing many of the problems of global connectivity, and why, register for a new webinar, sponsored by KORE, "eSIM for IoT: Connectivity Continuity Without Borders."

Rohde & Schwartz is using Voipfuture's VoIP quality monitoring technology to ensure high-quality voice traffic for the air traffic control industry.

COVID-19 is certainly accelerating digital transformation initiatives, forcing organizations to support WFH and all that entails. This mass cloud migration has come with no promises, however…

How can MSPs manage their customers and workforces during the coroanvirus pandemic?

Business continuity during the COVID-19 pandemic is about more than just UCaaS -- it requires a full corporate strategy that includes IT, HR, management, department heads, and front-line wor…

MSPs may find themselves challenged during the COVID-19 pandemic, as customers IT and communications needs may have changed.

Contact centers need the right cloud solutions, as well as the right transition and education strategies, to migrate to teleworking without impacting customer experience.

How can robotic process automation help businesses overcome the challenges of suddenly being forced to implement massive teleworking strategies.

Ooma says its UCaaS value proposition for MSPs is unique in the market. Join this webinar to find out why.

WWAN deployments are helping businesses support remote and mobile workforces and digital applications and services, as well as temporary connectivity needs for COVID-19 services.

As businesses invest in unified communications and contact center technologies to maximize productivity and customer experience, there's no reason for background noise to negatively impact c…

Background noise can be a problem in two-way conversations, as well as voice-recognition-driven AI applications. Noise cancellation technology can create a consistent experience at all times…

Organizations of every size, across a variety of industries are developing digital transformation strategies to prepare for emerging markets, all while enhancing the customer experience. 5G …

The benefits of SD-WAN reach far beyond today's connectivity, future-proofing enterprise networks and applications for 5G rollouts.

Smart businesses are unifying their communications and contact center technologies to create more efficient operations and better customer experiences under a business-wide unified communica…

Network monitoring is critical to all IoT Operations and for security and Time Series can be a secret cheat code to keeping that network all shipshape.

Designing a modern Customer Experience (CX) management center requires you to stay up to date on the latest innovations while staying true to proven principles. In this webinar, you will gai…

Traditionally, organizations have viewed unified cloud communications (UCaaS) primarily as an internal tool for employees, while sales and service teams use different apps with different fun…

The expectation of seamlessly connecting to the Internet at all times can be a difficult requirement to fulfill. Whether a user is checking into hotel WiFi, to their network at the office or…

The Internet of Things is evolving into the Internet of Everything, and 5G will enable a new milestone of mobile technology with its lower latency and faster speeds. 5G-enabled technologies …

In an upcoming webinar from InfluxData, attendees will earn why it's never a good idea to trust time-stamped data to relational databases.

If this important time-stamped data is at the heart of initiatives to keep things performing, why are we entrusting this data to an ordinary relational database?

It's hard to believe that there are business owners that still don't include webinars in their marketing strategies. Recently we haven't heard about more popular tool for promotion and conne…

here's little more frustrating as a customer than having to wait on hold. What can businesses do to turn hold times into positive experiences for their businesses and customers?

Customers are placing a premium on quality service, and will switch brands quickly after a poor experience. The good news is they are also willing to pay more for a great experience.

Dr. Michael Wallbaum from Voipfutures joined me recently for a Webinar discussing one-way voice and answering the questions any VoIP provider needs to answer.

Is your email inbox slowing you down and keeping you from getting your work done? It's time to outsmart and take control of your inbox.

MSPs looking to scale quickly as the increase their service capabilities would do well to adopt a contingent workforce strategy.

In a recent webinar produced in partnership between Microland and IoT Evolution, attendees heard from presenter Christopher Collins, Senior Director, IIoT, Microland, about how companies can…

The IIoT industry is ambitious, looking to meet big business and societal goals. Some of these are: asset tracking and monitoring, predictive maintenance and automation.

The telecommunications industry has developed a technology framework, STIR/SHAKEN, to combat caller ID spoofing. The framework enables originating service providers to authenticate and sign …

Cloud communications have arguably become the most important factor in the success of business today. With enhanced collaboration capabilities, the chance for even smaller businesses to have…

On Thurs., April 18 at 2p.m. ET / 11 a.m. PT, join Patrick Oborn, co-founder at Telarus and Pedro Luna, senior product line manager of MiCloud Connect at Mitel, for a closer look at the type…

In an upcoming Webinar entitled, "Five Ways to Maximize Success with Cloud PBX," executives from Brightlink and Protel communications will examine ways to drive more revenue and build greate…

On March 14th at 12:00 pm ET the webinar, "Mobility, Liability and Compliance" brings together nexogy CEO Carlos Lahrssen and Call Cabinet Chief Revenue Officer Ron Romancik to offer insight…

On Thursday, March 28th, the webinar, "Webinars, Webcasts or Web Conferencing: Identify the Right Solution For Your Business Needs," Frost & Sullivan Fellow and Vice President of Research Me…

Managing contact center performance effectively begins with data. Combining the right data with the right analytics tools ensures everyone has the information they need.

As a business, you may know your Net Promoter Score®, but true growth comes from increasing that score. Do you know how to improve your score? Do you leverage your customer feedback to fuel …

In an upcoming webinar by Microland, taking place Wednesday, March 27, 2019 at 2 p.m. ET/11 a.m. PT, attendees will hear how companies can build, deploy and manage robust IIoT solutions.

Some experts would argue that without open source, the Internet of Things would be impossible to scale and even create. How can you use this free software to power your IoT projects?

businesses that deliver a high level of digital customer service are seen favorably by customers, making it imperative that companies have solid digital strategies in place.

During the archived webinar, "Post-DX: So you Transformed, now what?" presenters leveraged input from a number of informed and influential sources to present a vision of the near future of t…

Almost all Communications Service Providers are using digital transformation, but what do you do with it after it's been implemented? How do you grow and diversify revenue through it? What w…

Almost all Communications Service Providers are using digital transformation, but what do you do with it after it's been implemented? How do you grow and diversify revenue through it? What w…

January 24th at 2pm ET the event, "Healthcare: Capitalizing on Untapped Opportunity for Channel Partners to Add Value and Revenue" will aid attendees in understanding the value proposition o…

Join this IoT monetization strategy webinar to learn how to maximize returns on your IoT investment and uncover new revenue streams

On Dec. 13, Cyient will present a free webinar called "Shuffling the Deck: How IoT Fits into Your Organization."

We all use products and services every day. But we seldom stop to think about how we feel about them. However, the businesses that supply those products and services want to know about ou…

The Dec. 13 online event "How a Teleservices Contact Center Became +60% Faster at Launching New Business Lines" will tell the story of how Performant Financial Corp. was able to shrink its s…

The Dec. 13 online event "How a Teleservices Contact Center Became +60% Faster at Launching New Business Lines" will tell the story of how Performant Financial Corp. was able to shrink its s…

Gain insight from UC performance management experts Tim Armstrong, Steven Purcell and Mark Reith. The trio of Nectar Services Corp team members are participating in the upcoming webinar, "Gr…

Act-On Software and AskNicely will discuss how organizations can advance their NPS programs, and drive growth in the process, during the webinar "2018 NPS Benchmark Study: Results and Reacti…

If you're thinking of deploying a battery- or solar-powered device in your next IoT solution, or will require very low power for IoT applications, this upcoming webinar is for you.

To learn what SBCs can do for you, join Ingate Systems for the webinar "8 Reasons to Use an SBC". During this Oct. 31 online event, Ingate Systems President Steven Johnson will discuss how S…

The developing IoT industry is creating security concerns that are unique and different than have been faced by the information technology folks before.

Many organizations have taken the plunge with data lakes. But many of these efforts are still just treading water. But there's good news. Apache Spark can help businesses realize the promise…

If you're interested in learning about how AI is poised to radially transform the modern workplace, and what it means to you and your business, register for this online event now. It's title…

In the upcoming webinar "Apache Spark: The New Enterprise Backbone for ETL, Batch and Real-time Streaming," industry experts will offer details on cloud-based and on-premises scenarios using…

Artificial intelligence can offer humans an assist.

To find out how your network and organization can benefit from an SBC, join Ingate Systems and TMC for the upcoming webinar "8 Reasons to Use an SBC."

Business continuity is a key item on the enterprise checklist, so ensuring software is up to date, required patches are in place or vulnerabilities addressed are just a few ways to provide o…

The online event "How Hatco Leverages AWS and Druva to Beat Ransomware" will take place Sept. 21 at 11 a.m. pacific/2 p.m. eastern.

Ransomware is one of the fastest growing and most troublesome forms of cybersecurity risk. And in a Sept. 21 webinar, AWS, Druva, and Hatco will explain how to protect your company from it.

Cloud adoption is on the rise, as the public cloud can add to network agility and scalability but deploying and implementing cloud services in a pocket-friendly way can be a challenge. Looki…

Software-Defined Wide Area Networking (SD-WAN) is a revolutionary way to solve business challenges.

During the upcoming webinar "Infinity One: Unified Communication for All Budgets" E-MetroTel will explain how UC can streamline work and allow for greater efficiency and collaboration.

During a Sept. 12 webinar Mindmatrix CEO Harbinder Khera will lay out a seven-step game plan to drive partner engagement using PRM and partner sales enablement technologies.

RingCentral's Aug. 30 webinar will detail UCaaS market drivers and trends; discuss the UCaaS value proposition; and share tips for UCaaS success, including how to select a provider.

Customer success is no longer about simply about adding the plusses and minuses from acquisition and attrition. New strategies, new accountabilities, new roles and job functions, and new too…

The emergence of new challengers has created a sense of urgency and is driving businesses develop digital transformation roadmaps that will allow them to become competitors in an as-a-servic…

The webinar "Seat the the Revenue Table" How Today's Customer Success Teams Drive Growth," will offer customer service and success insights. It's June 19 at 11am Pacific/2pm Eastern Time.

RingCentral wants you to know that it is possible for organizations to deliver omnichannel, personalized customer experiences today, and that its cloud contact center solution can enable tha…

Perhaps you've seen other brands hosting live webinars from time to time and figured they wouldn't work for you. However, most brands discover that webinars are an extremely cost-effective a…

Across all industries, the shift to recurring revenue models is driving digital transformation. While businesses may be able to create new strategies, many will fail to deliver on expectatio…

During the upcoming webinar, finance executives, IT leaders, and marketing and line of business managers can learn how aaS solutions can help their businesses.

In an upcoming webinar titled "Scale Your Cloud with Confidence. Tips to a Resiliency-First Strategy", Oracle Dyn will discuss the importance of DNS solutions to predictable scalability.

The task of selecting a PBX provider can prove herculean, but when the proper solution is chosen it is worth all the time and effort. Good customer service is standard, so technology serves …

Randy Boyd will explain how World Vision USA's move to RingCentral enabled it to cut costs 30 to 40 percent while increasing services. He will discuss this during an April 18 webinar titled …

Tomorrow, Thursday March 15, Steadfast in conjunction with TMCnet.com, will be hosting a live webinar. Entitled "Making the Complexity of the Cloud Simple," the webinar is an informative ses…

The modern customer expects more, it is that simple. While the omnichannel offers upside, far too many firms have yet to declare time for digital transformation. And, for those in the midst …

Privacy is now a top challenge for global organizations, who now must comply with the EU's General Data Protection Regulation (GDPA) as well as the guidelines set forth by the Digital Advert…

To learn more about NPS, the importance of real-time customer feedback, and how to gain the most value from both, join us at the upcoming webinar "NPS Everywhere: The Competitive Advantage o…

Aberdeen, 8x8 to discuss the benefits of UC for contact centers, customer experience, and business at large.

The webinar "Data Center Modernization: Insights, Misconceptions and Real-Life Wins with Flash Storage Strategies" is now available on demand.

On Thursday February 22 at 1PM, I will be moderating a Webinar on "The Evolution of LTE for IIOT". The Webinar is sponsored by GetWireless and Sierra Wireless and the speakers are Brian Tane…

Join us for the webinar, "Data Center Modernization: Insights, Misconceptions and Real-Life Wins with Flash Storage Strategies."

Providing great CX is not something that's reserved for the biggest and most high profile companies. This upcoming webinar, "How Smart Brands Are Beating You at Customer Experience (and how …

Businesses today need to support the growth of business-critical applications and hybrid cloud architectures, address data distribution and encryption, and simplify and scale their environme…

During the Feb. 7 webinar "Discover Disruptive Cloud PBX Pricing that Increases Channel Revenue," nexogy's National Channel Manager Oscar Sed will discuss the products with the current cloud…

As the year comes to a close, it's a good time to assess what we experienced in 2017 and what we can learn from it. For businesses that should most certainly include the threat landscape and…

This Thursday Fonolo partners with TMC to present the webinar "How Call-Backs Can Save Your Call Center."

Customers are increasingly impatient. And three-quarters of customers think it takes too long to reach a live agent. And the ramifications of that statistic can be costly and wide-ranging.

We'll be talking about new data center requirements and solutions - and how they can enable digital transformation - in this week's webinar "Transformation - The Enterprise Strikes Back."

Organizations can save as much as 80 percent on public cloud costs if they optimize

To learn how ePlus and Intel can help with your transformation, join us Oct. 25 for the webinar "Transformation - The Enterprise Strikes Back."

The data center is at the heart of operations, and is tasked with powering the network in the most cost effective, reliable and efficient manner. Every minute of downtime, each bottleneck or…

During a webinar later this month, Stephen Leaden, president of IT consulting firm Leaden Associates, will explain what's driving more businesses to adopt cloud-based UC solutions and how yo…

Wi-Fi Analytics can help retailers better compete in our Amazon-dominated, connected world, says MetTel.

Matt Hostacky will offer details on the Yealink CP960 conference phone during a webinar next week.

We live in a real time world, seeking real time communications, which are coming in the form of SMS and MMS. The mobile messaging ecosystem is ripe for the taking, as enterprises are adding …

The SD-WAN space is pegged for explosive growth; there is no doubt about that. However, education poses somewhat of a hurdle. Yet, many don't seem to understand the value in deploying a soft…

In order to see true contact center success, each component at play - agents, contact center technology, management, CRM and more - must be working in concert to not just support the omnicha…

TELoIP, Tolly explain why businesses should consider adopting SD-WAN during their router refresh cycles.

Billing has become core to the value of products. It can serve as a competitive differentiator, a way to grow new revenues, and a tool through which to strengthen customer relationships.

Ransomware is a type of malicious software that is designed to block access to a computer system until a sum of money is paid-hence the inclusion of the word "ransom" in the name. Holding so…

The transaction-based systems of yesteryear aren't designed to support subscription-based models. An Aug. 23 webinar hosted by Oracle will explain what's needed.

If you'd like to learn more about SMB cloud migrations and how to choose the right cloud provider to meet your company's needs, be sure to register for the upcoming webinar titled "How to Kn…

By leveraging cloud, virtualization and automation in their network, server, and data center environments, businesses will become more agile and deliver more consistent outcomes without sacr…

The next battleground to win, serve, and retain customers is in their mobile moments, says Forrester Research.

Join us June 22 for a webinar on how to implement new technology with minimal disruption.

I'll be hosting a Webinar with three experts whose work is dedicated to helping providers effectively monetize their services while avoiding the pitfalls that can cause providers to fall out…

The widespread use of smartphones and broadband connections and their ability to access online information and leverage new applications and communications mediums like messaging, have chang…

Despite the fact that the cloud has now been around for years, and is accepted by the tech community as a legitimate resource, it still remains an enigma to countless companies and individua…

Dell EMC and its partner ePlus will be staging a webinar on Wednesday, April 26 at 2 p.m. Eastern time and 11 a.m. Pacific time to talk about hyper convergence. This online event is titled I…

Customers today are more informed and more demanding than ever before. This is true across the board - from retail to healthcare and so many industries. Now more than ever, delivering value …

If you've been thinking about upgrading your contact center to take advantage of current and future benefits, this is a webinar you won't want to miss.

We all know by now that cloud services are taking over. But rather than simply hearing about the benefits the cloud can deliver, it can be instructive to hear how particular customers have i…

A recent webinar sponsored by ePlus and VMware offers best practices on how to best implement the hybrid cloud for your organization and how to sustain it over time.

Ransomware is a large and growing problem that your business should be aware of and take steps to protect against. And Netwrix and TMC are hosting a webinar on this very topic this morning.

To learn more about how virtualization works, how it relates to the cloud, and how your company can benefit from it, check out the webinar "Your Journey to the Cloud Starts Today!" This free…

A webinar being held tomorrow, Feb. 23, will discuss UC concerns and how to: recover up to an hour of productivity each day, eliminate silos between employees, partners and vendors, better a…

In a webinar coming up tomorrow, February 23, IoT industry experts will discuss how better connectivity and optimized results can lead to better ROI through better proof-of-concept strategy.

Call centers have a long tradition of being siloed. But cloud technology can change that, creating the opportunity for others in the organization to contribute to the customer service experi…

In a new webinar, scheduled for February 23 at 11:00 a.m. ET/ 8:00 a.m. PT, the speakers will address how connectivity and the IoT can do your proof-of-concept work for you, in large measure…

An upcoming webinar from InfoVista will delve into today's networking demands; optimization and orchestration is far easier than many realize, with the results painting a rather compelling p…

Recently the state of New York established new cybersecurity regulations with which financial services companies must comply by this spring. David Kim, principal consultant of ePlus Technolo…

Madhavan Ramanujam, a monetization and pricing expert with consulting firm Simon-Kucher & Partners, recently presented on software monetization musts during a Gemalto sponsored Webinar title…

InfoVista and ZK Research are staging a Jan. 18 online event to discuss digital transformation in the enterprise; what you need to move to an application-centric network; and the role SDN an…

Join us for next week's webinar "SD-WAN for Service Providers & Resellers: Benefits, Challenges & Opportunities."

2017 is looking to be the year of digital transformation for a lot of companies, and one major component helping that change take place is software-defined networking (SDN).

To learn more about just exactly what is meant by a HyperFlex data center; why your business might want to consider one; and how it can help your organization gain consistency, control, flex…

Channel partners can benefit by partnering with SD-WAN suppliers like TELoIP to deliver these solutions to businesses because it's a new, recurring source of revenue. TELoIP provides the SD-…

A positive customer experience hinges on many things, what was once as simple as a phone call has sprawled into today's digital, omnichannel era. As Virtual Hold CEO Wes Hayden mentioned at …

A webinar discusses how the world's growing connectivity puts individuals and businesses at risk of becoming victims of cybercrime.

With the rapid pace of change when it comes to communications and networking, it may be necessary to upgrade your IT infrastructure. But figuring out just how to do that can be daunting.

IoT integrators are always moving toward more complete capitalization of Fog devices at the Edge of the Network. These sensor networks, gateways and low power devices often need Bluetooth 4.…

Brian Brorsbøl, director of product management for Sennheiser Communications, recently discussed how the company is helping workers in the open office environment during a Webinar titled, Re…

Sennheiser webinar addresses the most important topics to consider when you have to deal with an open office and demanding business environment.

The need for communications with customers, partners, employees and others will always exist for businesses. How that communications happens may be changing - but the need will never go away…

Data centers are changing as part of what is likely to be a decade-long or lengthier shift. That evolution involves data centers becoming more distributed, more segmented, and more abstracte…

Most businesses that succeed today do so because they understand that customers are important and that their journey is an important one for the business. To deliver on this need they are gi…

When it comes to simple ways to improve value in an app, one of the best of these is to add a chat function. It can be comfortably added to just about anything that could be a conversation s…

What's great about SD-WAN is it can allow branch offices to more affordably be brought into the mix, and affords great network control and visibility for an organization's total network, whe…

Many of us now have smartphones. We can easily do videoconferences using tools like FaceTime and Skype. And we can bank and buy things via connected computers. But that's just the tip of the…

"Enterprises must be increasingly vigilant as the public and government regulators hold senior management accountable for failing to protect sensitive customer and employee data." The above…

Can your business take customers to the next level? That's the goal at least for so many businesses wanting to win in today's competitive landscape. How do you not only keep customers happy …

Things to take into account when determining your strategy include the current market, what type of pricing model fits best, how your pricing model will affect vendors and vice versa, in add…

If there's something everyone can agree on, it's that having to call customer service is usually a drag. Things like long menu trees, improper routing and IVRs that simply don't understand c…

Education, finance, general office settings, healthcare, hospitality, public safety, retail - there are so many opportunities in which to leverage unified communications solutions and next-g…

Is your business looking for a more flexible and cost-efficient way to connect its various locations? Would you like more visibility into your traffic? Does dramatically simplifying your net…

Call customer service phone lines have always been a drag for the caller who needs answers. Phone systems with long menu trees, improper routing and IVRs that simply don't understand command…

Security is only becoming more challenging. So are data centers. That's why now is a perfect time to look at what's happening to better secure data centers and the applications and informati…

The SD-WAN space is hot, and for good reason. It can offer businesses a more affordable and agile way to address the growing amount of traffic traversing their wide area network connections,…

Customer service has moved front and center as broadband, the Internet, and mobile devices have enabled people to connect and access information from virtually anywhere. That has created a p…

Contact centers have moved into a new era of efficiency thanks to cloud technology. Cloud contact centers make it possible to cut costs, improve operations and deliver better overall service…

Whether you call it assisted intelligence, artificial intelligence, machine learning, or anything else - the fact that there is a movement happening in the space right now is evident. 2016 h…

Domain Name System, or DNS, has been around for a long time. But it's becoming even more important as businesses today increasingly rely on the cloud to function and do business.

Automation in the call center has brought with it both highs and lows. On one hand, it's made operations more efficient, cut costs and allowed better customer care to happen. On the other ha…

The ongoing challenge for mobile operators is how to leverage this mobile-first mentality when OTT services, like WhatsApp, Skype and others are beating operators at their own game and out-i…

Mobile first has really become the accurate descriptor for a growing number of today's global population. The computing power, connectivity and communications capabilities of our mobile devi…

Spending on new cloud infrastructure services grew 52.3 percent between the second quarter of 2015 and the same quarter this year, when it hit $9.5 billion, according to new data from resear…

In an age of personalization and customization it should be easy for users to determine how they want to use technology, not the other way around. Solutions that are rigid and inflexible are…