Webinars - Featured Articles

February 19, 2020

Webinar - The 5 Must-Haves for CX Management in 2020




Designing a modern Customer Experience (CX) management center requires you to stay up to date on the latest innovations while staying true to proven principles. In this webinar, you will gain in-the-know insights from some of the industry's premier thought leaders on CX must-haves. Transforming any operation can take time, but with these helpful insights you will walk away from this webinar with some useful suggestions to execute your 2020 game plan. Find out more…




What attendees will learn:

  • How to cultivate an agent-first attitude
  • The role AI will play
  • How priorities around metrics are shifting
  • Why CCaaS is becoming the de facto standard
  • Why you can’t ignore Generation Z

Who should attend:

  • Customer Experience (CX) professionals
  • Chief Operations Officers
  • Chief Customer Officers
  • Chief Information Officers

Presenters:

Steve Bell
Senior Director of Product Marketing, Talkdesk
BIO

George Despinic
Senior Product Marketing Manager, Mitel (News - Alert) Networks
BIO

Register Today for “The 5 Must-Haves for CX Management in 2020” on February 20, 2020