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April 03, 2017

Webinar - Office 365: Is Your Contact Center Making the Most of It?

Microsoft’s (News - Alert) Office 365 solution has a giant presence today and rightfully so. The suite is packed with all the communications tools to stay productive and connected. For contact centers specifically, Office 365 offers a way for managers, company execs and customers to all gain benefit.

Like most technologies today, the availability of the cloud is catapulting its capabilities and reach. Modern contact centers are no longer limited with reporting and intelligence. They can get customers the best responses in record time – and even deliver valuable stats for execs.

During an upcoming Webinar, “The Power of an Office 365 Contact Center,” happening Wed., April 19 at 2 p.m. EDT, we’ll hear from William Rubio, Chief Revenue Officer at CallTower, and Jeremy Puent, Product Manager at Clarity (News - Alert) Connect, on how to make the most of O365 with a native cloud contact center.

Not only is it possible to reduce the costs associated with on premises infrastructure but there are also improvements in scalability, mobility and disaster recovery that are only possible when you leverage the cloud.

Other topics to be discussed include Office 365 PBX (News - Alert) essentials and why it’s important to go native with integrations. Attendees will also hear the reasons why voice enabling Office 365 with Skype for Business can be a powerful tool.

If you’ve been thinking about upgrading your contact center to take advantage of current and future benefits, this is a webinar you won’t want to miss. REGISTER NOW.

Edited by Alicia Young