Stefania Viscusi Info

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Communications Update
By Stefania Viscusi
TMC

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She has a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has been covering the telecom and call center industry for over a decade and specializes in commentary and coverage of both workforce management and unified communications topics.

Latest Articles

AT&T to Modernize U.S. Customs and Border Protection Networks - 10/03/2022
T-Mobile Driving Smart City and Factory Growth with New IoT Solutions - 10/03/2022
eero Expanding Reach with New PoE Business Gateways - 09/30/2022
Telit Adds Local Native IoT Profile to NExTPlus eUICC SIM - 09/30/2022
CrowdStrike Intros Partner Progam, Adds Elite Tier for Business Growth - 09/27/2022
Sinch and Zapier Expand Partnership for Better Business Messaging - 09/26/2022
T-Mobile Joins Fight Against Wildfires with Pano AI - 09/26/2022
Martello Adds AudioCodes SBC Reporting to Experience Monitoring - 09/23/2022
The Desk Phone is Not Dead: Sangoma Ships One Millionth IP Phone - 09/23/2022
TD SYNNEX Launches IAconnects MobiusFlow Click-to-Run on Azure - 09/20/2022
Snom C300 and A330M Designed with Hybrid Workers in Mind - 09/20/2022
Hybrid Workplaces are The Future of Work - 09/19/2022
Logitech's Newest Webcams & Headphones Designed for Hybrid Workers - 09/19/2022
Smart Eye AI Driver Monitoring Technology Keeps Roadways Safer - 09/16/2022
Mobile Business Messaging Market Set to Explode - 09/13/2022
The 20 MSP Continues Rapid Expansion Efforts, Scoops Up 6 MSPs - 09/12/2022
New iShare X Wireless Conferencing System from INFOBIT - 09/12/2022
PBX On The Cloud Partners with DIDWW - 09/09/2022
Rope Launches Crowdfunding for Baton Plug AI Traffic Accident Detector - 09/09/2022
UCaaS Market to Top $161B by 2031 - 09/07/2022
Tango Brings Mobile UC to Frontline Workers - 09/06/2022
Neustar, TNS Join Forces to Restore Trust in Enterprise Phone Communications - 09/06/2022
CISOs are Likely to Outsource Security Program Improvements - 09/06/2022
Forward Thinking Systems Integrates With Toyota Fleet Vehicles - 09/06/2022
RingCentral Selected by Big Ass Fans to Empower its Hybrid Workforce - 08/30/2022
Teltech Chooses Betacom for 5G Upgrade of its Dallas Warehouse - 08/29/2022
Nextech AR Using LiDAR for Metaverse Spatial Mapping - 08/29/2022
Innovative Headset Tech from Shokz Boosts Workplace Productivity - 08/26/2022
Kensington Adds Pro Audio Solutions for Professional Video Conferencing - 08/26/2022
Forcing Employees to Return to the Office Isn't Working - 08/23/2022
Organizations Adopting Cloud Remain Strong Despite Market Conditions - 08/23/2022
Virtual Desktop Infrastructure Market Continues to Grow - 08/22/2022
Safe Security Now Provides Free Cyber Risk Calculations - 08/22/2022
NextivaONE Makes Team Communication and Collaboration Easy - 08/19/2022
Sharp Brings Digital Workplace Together with Hybrid Meetings - 08/16/2022
Gen Z Wants Same Day Pay - 08/16/2022
CallCabinet Celebrates 10 Years of Call Recording - 08/15/2022
etherFAX Brings Secure Document Delivery to Microsoft Teams - 08/15/2022
A2P Messaging to Continue Global Upward Trend - 08/15/2022
Tech Sector Must Learn to Modernize Hiring Practices - 08/15/2022
Thryv Platform Now Includes Google Business Messages - 08/10/2022
Nomosphère Brings Wi-Fi from Cambium Networks to CASVP - 08/05/2022
Poly Announces Enterprise-grade Support Service - 08/05/2022
TBI Now a Telecom Solutions Broker for Sangoma's Solutions - 08/05/2022
NextNav and Valor Systems Bring Greater Precision to Public Safety - 08/05/2022
Lumen Secures U.S. Customs and Border Protection Network Services Contract - 08/02/2022
Fusion Connect and Intrado Announce Partnership - 08/02/2022
Dubber Available Now on NUWAVE's iPILOT Platform - 08/02/2022
Startek Launches AI Platform to Boost Customer Experience and Employee Satisfaction - 07/29/2022
Infobip Adds WhatsApp & SMS to Microsoft Dynamics 365 - 07/29/2022
Laivly Modernizes Call Centers with New AI Platform - 07/21/2022
Soprano Brings CPaaS Platform Deeper into the US Market - 07/21/2022
XOi & FieldConnect Combine to Empower Field Service Providers - 07/21/2022
OnTask API Adds Digital Signature Integration and Workflow Solutions - 07/21/2022
Study Says Excessive Video Conferencing is Causing Workers to Burn Out - 07/21/2022
Glass Enterprise 2 Comes to T-Mobile with Exclusive Bundle from Hyperion - 07/18/2022
N-able Intros All-in-One Platform for Growing MSPs - 07/15/2022
Rent-A-Center Using Video to Boost Customer Experiences - 07/15/2022
Gillette Stadium Advances Security with AI Weapons Detection System - 07/15/2022
Schneider Electric Updates Education Platform to Help with Data Center Talent Shortage - 07/15/2022
HubEngage Launches Intranet Solution for Improved Employee Engagement - 07/12/2022
Gamification Wins over Traditional e-Learning for Corporate Training - 07/11/2022
EPOS & 10ZiG Announce Partnership to Improve Virtual Work Experiences - 07/11/2022
Tango Networks Partners with BT Wholesale for Business Mobile Services - 07/11/2022
New Report Ranks Sangoma Number One in UC Satisfaction - 07/08/2022
RingByName Recognized as Top Call Recording Provider - 07/08/2022
Workers Ready to Quit Over Poor Tech Experiences - 07/07/2022
GigTel Partners with Jenne to Expand Reach of UCaaS and CCaaS Voice Services - 07/05/2022
Cloudli Buys ConnectMeVoice - 07/05/2022
New twine for Zoom App Makes Speed Networking Sessions Possible - 07/05/2022
Intrado Intros Power Access for Improved 911 Communication Workflows - 06/27/2022
Yamaha Expands Microsoft Teams Interoperability - 06/21/2022
VoIP Services Market to Soar Past $278B by 2031 - 06/20/2022
LiveSwitch Intros Easy, One-click Video Conferencing - 06/20/2022
Vonage Named 2022 CPaaS Leader - 06/07/2022
Cybersecurity a Top Concern with Digital Transformation Projects - 06/06/2022
IBM Donates $5M to Help Public Schools Protect Against Ransomware - 06/06/2022
MoEngage Adds WhatsApp Integration - 05/31/2022
Time is Ltd. Adds Zoom Analytics for Better Meetings - 05/31/2022
Ingram Micro Cloud & Pluralsight Partner to Advance Cloud Service Adoption - 05/27/2022
New Vidi 150 Conferencing Camera from Biamp - 05/26/2022
HigherGround Secures Patent for Live911 Technology - 05/17/2022
RingCentral Helps Insurance Services Company to Better Support Customers and Remote Employees - 05/17/2022
Poly Intros Pro-Grade Devices for Remote Workforce - 05/16/2022
VoiceBoxer Version 4 for Multilingual Video Conferencing - 05/13/2022
DIDWW SIP Trunking Now Compliant with Avaya OneCloud - 05/13/2022
iQor Continues Domestic Contact Center Expansion, Opens New Facility in Allentown, PA - 05/09/2022
Pure IP Zoom Phone Solution App Now Available - 05/09/2022
Google Says No More to Call Recording Apps - 04/29/2022
OpenText's Lewiston Call Center Going Virtual - 04/29/2022
AI's Role in Call Center Training - 04/28/2022
AudioCodes Now a Partner for Microsoft's Operator Connect Accelerator - 04/27/2022
Report Shows 5G Growth Strengthening in Asia-Pacific - 04/27/2022
RingCentral & Mitel Announce First Round of Certified Devices - 04/26/2022
CyberData Intros SIP Dual Relay Controller for Secure Access - 04/26/2022
ThreatLocker Raises $100M Series C - 04/26/2022
Sensata Technologies Launches IIoT Platform to Boost Manufacturing Productivity - 04/26/2022
Nextiva Intros NextivaONE Enhanced Partner Program - 04/21/2022
Zoom Adds Whiteboard Digital Canvas to Boost Remote Collaboration - 04/21/2022
SPI Software Teams with ConnectionsGRP for New SPI Connect Platform - 04/20/2022
TII Intros Arabic NLP Model NOOR - 04/20/2022
Reinvent Telecom Intros New SIP Trunking Solution for Zultys & 3CX PBXs - 04/19/2022
ACT Chooses Avaya OneCloud to Improve Experiences, Lower Costs - 04/19/2022
Verint Adds Compliance Recording for Zoom - 04/18/2022
Cirrus Wins $15M Government Managed Services Contract - 04/11/2022
Landis+Gyr Intros New Smart Meters - 04/11/2022
CGS Administrators Awarded Contact Center Excellence Certification - 04/07/2022
MSP Connectria Now AWS Premier Consulting Partner - 04/07/2022
Breezeline Launches Mobile App to Improve Customer Experiences - 04/07/2022
Seeing Through Emergency Call Center Staffing Issues - 04/01/2022
Thai Government Agency to Adopt AI - 04/01/2022
Canceled Flight, Poor Customer Communications Plague Allegiant Air - 04/01/2022
LG Electronics Confirms Future in Blockchain and Crypto - 04/01/2022
SoftWriters & Mediprocity Team to Advance Real-Time Pharmacy Communications - 03/31/2022
Impact SourcingCX Brings BPO Services to Global Customer Contact Centers - 03/29/2022
MSP Lunavi Strengthens Gold Partner Status with Microsoft Certifications - 03/29/2022
IRS Opens Office Dedicated to Improving Taxpayer Customer Experiences - 03/11/2022
UJET Launches CX Intercloud Cloud Failover Solution - 03/11/2022
E78 Buys Cadilus Inc. - 03/11/2022
Blockchain Makes Moves in the Auto Industry - 03/04/2022
Call Center Troubles Plague the U.S. Park Police Dispatch Center - 03/04/2022
New Emergency Call Center Alert System Coming to Arlington County - 03/04/2022
AXA UK Is Staying with Content Guru to Expand Customer Experience Capabilities - 02/25/2022
Novo Nordisk Improves Contact Center Capabilities with Vonage - 02/25/2022
Chatbots Transforming Online Customer Care - 02/11/2022
MainOne Offering Cloud Connect Services in West Africa - 02/11/2022
MessageBird Now Owns Bird.com Domain - 02/11/2022
CDW Picks HPE GreenLake to Expand ServiceWorks Platform - 02/04/2022
CloudSmartz & LastMileXchange: Speeding Digital Transformations & Boosting Customer Experience for CSPs - 02/04/2022
Abzorb and NetSapiens Partner on Public Sector Cloud Communications - 01/28/2022
Lightbits Announces Banner Year As Demand Increases for Cloud Solutions - 01/28/2022
Consolidated Communications Adds Product Industry Veteran to Board of Directors - 01/28/2022
Report: Young Workers Don't Really Like to Work from Home - 01/21/2022
Chatbots Are Transforming Banking Customer Experiences - 01/21/2022
Genesys Adds Nuance Contact Center AI Tools to Cloud CX - 01/21/2022
CentrePal Establishing First Azure Data Center in the UK - 01/14/2022
Nuvias UC Buys Alliance Technologies, Sets Eyes on European Market Expansion - 01/12/2022
Maryland E-Z Pass Customer Service Issues Causing Havoc for Drivers - 01/12/2022
Better Customer Support Starts With Training - 01/07/2022
Next-Gen Managed Security Transport Now Avaliable from eighty8networks - 01/07/2022
Waterfield Technologies Buys Speech-Soft, Sets Eyes on Global Expansion - 01/07/2022
Call Centers Offer Better Benefits in Hopes to Attract Talent - 12/28/2021
Zurich Buys AlphaChat to Boost Conversational AI Capabilities - 12/28/2021
COVID Cases Closing Call Centers Again - 12/28/2021
Posh Technologies Secures $27.5M in Funding - 12/23/2021
DHL Supply Chain Chooses Avaya OneCloud for Better Contact Center Services - 12/23/2021
Deutsche Telekom Announces New Partnership with SingleWire - 12/23/2021
Consolidated Communications Scores 3-Year Partnership Deal with Seacoast United Soccer Club - 12/23/2021
McLaren Racing Partners with Immersive Labs, Accelerating Cyber Risk Protections - 12/20/2021
Report Finds Communications and Tech Most Targeted Industries for Cyber Attacks - 12/20/2021
CDW Completes Sirius Buy - 12/13/2021
ECI Moves Into Canada, Brings Managed IT Services for Financial Firms - 12/13/2021
Businesses Are Innovating in the Post Pandemic Economy Thanks to CPaaS - 12/03/2021
NICE Offers AI, Smart Quality Management for Japanese BPO - 12/03/2021
QliqSOFT Chatbot Marketplace Helps Combat Healthcare Labor Shortage - 12/03/2021
FCC Votes 'Yes' for 988 Texting to National Suicide Prevention Hotline - 11/23/2021
Gartner Recognizes Hughes for Innovation - 11/23/2021
NICE Boosts WFM with New Capabilities - 11/23/2021
Mida Brings More UC Apps to Zoom - 11/19/2021
Genesys to Make Debut On Google Cloud - 11/19/2021
CyGlass Enhances NDaaS, Expands Global Channel Program - 11/19/2021
Valeo Networks Pushes for Nationwide Growth, Buys Another MSP - 11/12/2021
U.S. Contact Centers Focus on Cloud Technologies, Remote Work After COVID-19 - 11/12/2021
Good Old Customer Service Is the Best Way to Get and Keep Customers - 11/12/2021
Burger King Now Serving Blockchain Credits with a Side of Crypto - 11/05/2021
eGain Intros eGain Knowledge Hub for Genesys - 11/05/2021
LTI Now Azure Expert MSP - 11/05/2021
Good News for MSPs: Report Says Cybersecurity Tools Are Saving You Time & Serious Money - 10/29/2021
RingCentral Partners w Healthcare ISVs to Transform Point of Care - 10/29/2021
Nordis Technologies & Finexio Partner for B2B Accounts Payable Offering - 10/29/2021
Pulumi Intros 'Registry' to Empower Software Sharing and Reuse for the Modern Cloud - 10/22/2021
CallMiner Buys OrecX - 10/21/2021
Kentucky State Police Welcome New Graduates to Local Dispatcher Teams - 10/21/2021
Bitkraft Launches $75M Token Fund - 10/18/2021
IBM and Deloitte Intro Managed AI Solution DAPPER - 10/14/2021
CallMiner & Azure Combine AI to Improve Customer Conversations - 10/14/2021
All Eyes on Thankful as AI Platform Raises $12M in Series A Funding - 10/08/2021
WidePoint Buys IT Authorities - 10/08/2021
CalTech Receives SOC 2 Type 2 Audit Certification - 10/08/2021
Cardano Ramps Up Investments in Blockchain Technologies - 10/01/2021
8x8 Frontdesk Empowers Receptionists in a New Hybrid Workforce - 10/01/2021
Kore.ai Intros SmartAssist AI CCaaS Solution - 10/01/2021
Mobius Joins the Alida Partner Network to Drive CX in Europe - 09/24/2021
Möbius Joins the Alida Partner Network to Drive CX in Europe - 09/24/2021
New Research Shows Businesses Unprepared as Cyber Attacks Increase - 09/24/2021
Atlanta Under Pressure to Address 911 Call Center Staffing Issues - 09/24/2021
Mobius Joins the Alida Partner Network to Drive CX in Europe - 09/24/2021
Escape Artists Chooses Voyager for Voice & Broadband - 09/17/2021
Logitech Transforms Meeting Spaces with New Touch Screen Solutions - 09/17/2021
IntelePeer Adds Voice to IBM Waston Virtual Agent - 09/17/2021
Allied First Bank Chooses Finn AI Chatbots for Better Customer Experiences - 09/10/2021
Enigmai to Test New WFM Business Suite in Tel-Aviv - 09/10/2021
Servion Maintains Cisco Gold Provider Worldwide Status - 09/10/2021
Flexential Cloud Fabric Launches to Provide Secure, On-demand Connectivity - 09/02/2021
Level AI Launches to Transform Customer Interactions - 09/02/2021
Sitel Group Acquires Sykes Enterprises - 09/02/2021
Chatwoot's New Open Source Customer Engagement Platform Could Change the Game - 08/20/2021
Kakao Looks to Singapore for Next Blockchain Move - 08/20/2021
Uniphore Buys Jacada - 08/20/2021
LiveVox Study Finds 229% ROI Using Its Contact Center Solutions - 08/13/2021