Latest Articles |
|
HigherGround Secures Patent for Live911 Technology -
05/17/2022
|
|
RingCentral Helps Insurance Services Company to Better Support Customers and Remote Employees -
05/17/2022
|
|
Poly Intros Pro-Grade Devices for Remote Workforce -
05/16/2022
|
|
VoiceBoxer Version 4 for Multilingual Video Conferencing -
05/13/2022
|
|
DIDWW SIP Trunking Now Compliant with Avaya OneCloud -
05/13/2022
|
|
iQor Continues Domestic Contact Center Expansion, Opens New Facility in Allentown, PA -
05/09/2022
|
|
Pure IP Zoom Phone Solution App Now Available -
05/09/2022
|
|
Google Says No More to Call Recording Apps -
04/29/2022
|
|
OpenText's Lewiston Call Center Going Virtual -
04/29/2022
|
|
AI's Role in Call Center Training -
04/28/2022
|
|
AudioCodes Now a Partner for Microsoft's Operator Connect Accelerator -
04/27/2022
|
|
Report Shows 5G Growth Strengthening in Asia-Pacific -
04/27/2022
|
|
RingCentral & Mitel Announce First Round of Certified Devices -
04/26/2022
|
|
CyberData Intros SIP Dual Relay Controller for Secure Access -
04/26/2022
|
|
ThreatLocker Raises $100M Series C -
04/26/2022
|
|
Sensata Technologies Launches IIoT Platform to Boost Manufacturing Productivity -
04/26/2022
|
|
Nextiva Intros NextivaONE Enhanced Partner Program -
04/21/2022
|
|
Zoom Adds Whiteboard Digital Canvas to Boost Remote Collaboration -
04/21/2022
|
|
SPI Software Teams with ConnectionsGRP for New SPI Connect Platform -
04/20/2022
|
|
TII Intros Arabic NLP Model NOOR -
04/20/2022
|
|
Reinvent Telecom Intros New SIP Trunking Solution for Zultys & 3CX PBXs -
04/19/2022
|
|
ACT Chooses Avaya OneCloud to Improve Experiences, Lower Costs -
04/19/2022
|
|
Verint Adds Compliance Recording for Zoom -
04/18/2022
|
|
Cirrus Wins $15M Government Managed Services Contract -
04/11/2022
|
|
Landis+Gyr Intros New Smart Meters -
04/11/2022
|
|
CGS Administrators Awarded Contact Center Excellence Certification -
04/07/2022
|
|
MSP Connectria Now AWS Premier Consulting Partner -
04/07/2022
|
|
Breezeline Launches Mobile App to Improve Customer Experiences -
04/07/2022
|
|
Seeing Through Emergency Call Center Staffing Issues -
04/01/2022
|
|
Thai Government Agency to Adopt AI -
04/01/2022
|
|
Canceled Flight, Poor Customer Communications Plague Allegiant Air -
04/01/2022
|
|
LG Electronics Confirms Future in Blockchain and Crypto -
04/01/2022
|
|
SoftWriters & Mediprocity Team to Advance Real-Time Pharmacy Communications -
03/31/2022
|
|
Impact SourcingCX Brings BPO Services to Global Customer Contact Centers -
03/29/2022
|
|
MSP Lunavi Strengthens Gold Partner Status with Microsoft Certifications -
03/29/2022
|
|
IRS Opens Office Dedicated to Improving Taxpayer Customer Experiences -
03/11/2022
|
|
UJET Launches CX Intercloud Cloud Failover Solution -
03/11/2022
|
|
E78 Buys Cadilus Inc. -
03/11/2022
|
|
Blockchain Makes Moves in the Auto Industry -
03/04/2022
|
|
Call Center Troubles Plague the U.S. Park Police Dispatch Center -
03/04/2022
|
|
New Emergency Call Center Alert System Coming to Arlington County -
03/04/2022
|
|
AXA UK Is Staying with Content Guru to Expand Customer Experience Capabilities -
02/25/2022
|
|
Novo Nordisk Improves Contact Center Capabilities with Vonage -
02/25/2022
|
|
Chatbots Transforming Online Customer Care -
02/11/2022
|
|
MainOne Offering Cloud Connect Services in West Africa -
02/11/2022
|
|
MessageBird Now Owns Bird.com Domain -
02/11/2022
|
|
CDW Picks HPE GreenLake to Expand ServiceWorks Platform -
02/04/2022
|
|
CloudSmartz & LastMileXchange: Speeding Digital Transformations & Boosting Customer Experience for CSPs -
02/04/2022
|
|
Abzorb and NetSapiens Partner on Public Sector Cloud Communications -
01/28/2022
|
|
Lightbits Announces Banner Year As Demand Increases for Cloud Solutions -
01/28/2022
|
|
Consolidated Communications Adds Product Industry Veteran to Board of Directors -
01/28/2022
|
|
Report: Young Workers Don't Really Like to Work from Home -
01/21/2022
|
|
Chatbots Are Transforming Banking Customer Experiences -
01/21/2022
|
|
Genesys Adds Nuance Contact Center AI Tools to Cloud CX -
01/21/2022
|
|
CentrePal Establishing First Azure Data Center in the UK -
01/14/2022
|
|
Nuvias UC Buys Alliance Technologies, Sets Eyes on European Market Expansion -
01/12/2022
|
|
Maryland E-Z Pass Customer Service Issues Causing Havoc for Drivers -
01/12/2022
|
|
Better Customer Support Starts With Training -
01/07/2022
|
|
Next-Gen Managed Security Transport Now Avaliable from eighty8networks -
01/07/2022
|
|
Waterfield Technologies Buys Speech-Soft, Sets Eyes on Global Expansion -
01/07/2022
|
|
Call Centers Offer Better Benefits in Hopes to Attract Talent -
12/28/2021
|
|
Zurich Buys AlphaChat to Boost Conversational AI Capabilities -
12/28/2021
|
|
COVID Cases Closing Call Centers Again -
12/28/2021
|
|
Posh Technologies Secures $27.5M in Funding -
12/23/2021
|
|
DHL Supply Chain Chooses Avaya OneCloud for Better Contact Center Services -
12/23/2021
|
|
Deutsche Telekom Announces New Partnership with SingleWire -
12/23/2021
|
|
Consolidated Communications Scores 3-Year Partnership Deal with Seacoast United Soccer Club -
12/23/2021
|
|
McLaren Racing Partners with Immersive Labs, Accelerating Cyber Risk Protections -
12/20/2021
|
|
Report Finds Communications and Tech Most Targeted Industries for Cyber Attacks -
12/20/2021
|
|
CDW Completes Sirius Buy -
12/13/2021
|
|
ECI Moves Into Canada, Brings Managed IT Services for Financial Firms -
12/13/2021
|
|
Businesses Are Innovating in the Post Pandemic Economy Thanks to CPaaS -
12/03/2021
|
|
NICE Offers AI, Smart Quality Management for Japanese BPO -
12/03/2021
|
|
QliqSOFT Chatbot Marketplace Helps Combat Healthcare Labor Shortage -
12/03/2021
|
|
FCC Votes 'Yes' for 988 Texting to National Suicide Prevention Hotline -
11/23/2021
|
|
Gartner Recognizes Hughes for Innovation -
11/23/2021
|
|
NICE Boosts WFM with New Capabilities -
11/23/2021
|
|
Mida Brings More UC Apps to Zoom -
11/19/2021
|
|
Genesys to Make Debut On Google Cloud -
11/19/2021
|
|
CyGlass Enhances NDaaS, Expands Global Channel Program -
11/19/2021
|
|
Valeo Networks Pushes for Nationwide Growth, Buys Another MSP -
11/12/2021
|
|
U.S. Contact Centers Focus on Cloud Technologies, Remote Work After COVID-19 -
11/12/2021
|
|
Good Old Customer Service Is the Best Way to Get and Keep Customers -
11/12/2021
|
|
Burger King Now Serving Blockchain Credits with a Side of Crypto -
11/05/2021
|
|
eGain Intros eGain Knowledge Hub for Genesys -
11/05/2021
|
|
LTI Now Azure Expert MSP -
11/05/2021
|
|
Good News for MSPs: Report Says Cybersecurity Tools Are Saving You Time & Serious Money -
10/29/2021
|
|
RingCentral Partners w Healthcare ISVs to Transform Point of Care -
10/29/2021
|
|
Nordis Technologies & Finexio Partner for B2B Accounts Payable Offering -
10/29/2021
|
|
Pulumi Intros 'Registry' to Empower Software Sharing and Reuse for the Modern Cloud -
10/22/2021
|
|
CallMiner Buys OrecX -
10/21/2021
|
|
Kentucky State Police Welcome New Graduates to Local Dispatcher Teams -
10/21/2021
|
|
Bitkraft Launches $75M Token Fund -
10/18/2021
|
|
IBM and Deloitte Intro Managed AI Solution DAPPER -
10/14/2021
|
|
CallMiner & Azure Combine AI to Improve Customer Conversations -
10/14/2021
|
|
All Eyes on Thankful as AI Platform Raises $12M in Series A Funding -
10/08/2021
|
|
WidePoint Buys IT Authorities -
10/08/2021
|
|
CalTech Receives SOC 2 Type 2 Audit Certification -
10/08/2021
|
|
Cardano Ramps Up Investments in Blockchain Technologies -
10/01/2021
|
|
8x8 Frontdesk Empowers Receptionists in a New Hybrid Workforce -
10/01/2021
|
|
Kore.ai Intros SmartAssist AI CCaaS Solution -
10/01/2021
|
|
Mobius Joins the Alida Partner Network to Drive CX in Europe -
09/24/2021
|
|
Möbius Joins the Alida Partner Network to Drive CX in Europe -
09/24/2021
|
|
New Research Shows Businesses Unprepared as Cyber Attacks Increase -
09/24/2021
|
|
Atlanta Under Pressure to Address 911 Call Center Staffing Issues -
09/24/2021
|
|
Mobius Joins the Alida Partner Network to Drive CX in Europe -
09/24/2021
|
|
Escape Artists Chooses Voyager for Voice & Broadband -
09/17/2021
|
|
Logitech Transforms Meeting Spaces with New Touch Screen Solutions -
09/17/2021
|
|
IntelePeer Adds Voice to IBM Waston Virtual Agent -
09/17/2021
|
|
Allied First Bank Chooses Finn AI Chatbots for Better Customer Experiences -
09/10/2021
|
|
Enigmai to Test New WFM Business Suite in Tel-Aviv -
09/10/2021
|
|
Servion Maintains Cisco Gold Provider Worldwide Status -
09/10/2021
|
|
Flexential Cloud Fabric Launches to Provide Secure, On-demand Connectivity -
09/02/2021
|
|
Level AI Launches to Transform Customer Interactions -
09/02/2021
|
|
Sitel Group Acquires Sykes Enterprises -
09/02/2021
|
|
Chatwoot's New Open Source Customer Engagement Platform Could Change the Game -
08/20/2021
|
|
Kakao Looks to Singapore for Next Blockchain Move -
08/20/2021
|
|
Uniphore Buys Jacada -
08/20/2021
|
|
LiveVox Study Finds 229% ROI Using Its Contact Center Solutions -
08/13/2021
|
|
Kansas Department of Labor Announces Call Center Investments -
08/13/2021
|
|
LiveVox Study Finds 229% ROI Using it's Contact Center Solutions -
08/13/2021
|
|
Ingram Micro Cloud Reaches 200 AWS Certifications -
08/12/2021
|
|
MPaaS Helping Agencies with Data & Insights -
08/06/2021
|
|
CenturionCARES Releases Contact Center Software v14.5 -
08/05/2021
|
|
Contact Center Leaders Struggle with Future of Work Post-Pandemic -
08/05/2021
|
|
911 Call Centers Experience Service Interruption During Phone System Maintenance -
07/28/2021
|
|
Lingo Provides Update on STIR/SHAKEN Technology -
07/28/2021
|
|
Broadvoice Buys GoContact -
07/27/2021
|
|
How Automation and Data Access Are Changing Customer Experiences -
07/22/2021
|
|
Cofense Launches Email Security Solution for MSPs -
07/21/2021
|
|
Concentrix Announces Chattanooga Call Center Hiring -
07/21/2021
|
|
Introducing Centrical for Amazon Connect -
07/19/2021
|
|
AI in Contact Centers: Where Transcription Technology Fits In -
07/16/2021
|
|
Performance 360 Offers Free Call Center Training for Displaced Tourism Agents -
07/16/2021
|
|
Beanfield Metroconnect Partners With Cisco for Virtual Collaboration Tool -
07/12/2021
|
|
Nirvanix Delivers Innovative and Scalable VoIP Phone Solutions for Businesses -
07/12/2021
|
|
LG Electronics Expands Cloud-based Call Centers to 11 New Countries -
07/09/2021
|
|
Google Cloud & Ericsson Bring 5G to the Edge Cloud -
07/06/2021
|
|
Wipro Teams with Oracle for Zero Cost Transformation -
06/18/2021
|
|
Call 48 Expands VoIP Phone Number Inventory -
06/18/2021
|
|
Call Center Management Tips for Improving Quality Assurance -
06/11/2021
|
|
Buchanan Technologies Gains SOC 2 Type 2 Certification for Managed Services -
06/11/2021
|
|
Emplifi Adds Messenger API for Instagram -
06/11/2021
|
|
didXL Launches Local Termination Outbound Calling in 22 Countries -
06/07/2021
|
|
Panzura Modernizes Data Management for MSPs -
06/04/2021
|
|
Y Meadows Intros Automated AI Customer Service -
06/04/2021
|
|
Cabify Selects Talkdesk to Automate Contact Center -
06/04/2021
|
|
Lending Solutions Opens Call Center in Knoxville -
05/17/2021
|
|
Infobip Buys Anam -
05/17/2021
|
|
Fanvil and Enreach Partner for Better Business Communications -
05/17/2021
|
|
Analytic Index Partners with OneStone to Expand Managed Services -
05/10/2021
|
|
Five9 Announces Customer Experience Maturity Model Framework -
05/07/2021
|
|
Trusaic Secures New Patents Focused on Clean Data & Flawless Compliance -
05/07/2021
|
|
Clarabridge Intros AI-Augmented Quality Management Solution -
05/07/2021
|
|
Salesforce Focusing on Customer Service from Anywhere -
04/29/2021
|
|
Dialpad Continues Company Expansion in Australia -
04/29/2021
|
|
Hemmersbach Picks DIDWW for VoIP Transition -
04/29/2021
|
|
Omnichannel Focus Grows in the Contact Center to Boost Agent and Customer -
04/26/2021
|
|
MSP Provider TPx Announces New Chief Revenue Officer -
04/26/2021
|
|
Authority Software Releases New Workforce Management Solution -
04/23/2021
|
|
BeOne and Enreach Partner to Bring UC Solutions Deeper into European Market -
04/16/2021
|
|
DMI Joins with Atento & NTT Data to Power Maryland COVID-19 Vaccination Support Center -
04/16/2021
|
|
Semafone and Avaya Team Up for Contact Center Payment Security -
04/16/2021
|
|
Sodexo Healthcare Wins Managed Services Agreement with Conductiv -
03/31/2021
|
|
NWN Awarded State Agency Contracts for Commonwealth of Massachusetts -
03/22/2021
|
|
Inflow Communications Buys Denver-based PeakView -
03/22/2021
|
|
Comm100 Now Fully Integrated with Cisco Contact Center Solutions -
03/22/2021
|
|
Crexendo to Buy NetSapiens -
03/15/2021
|
|
Orion Innovation Partners with Ribbon & AVCT for Digital & Product Development -
03/15/2021
|
|
Datto Picks NEXTGEN Asia as Distribution Partner in Southeast Asia -
03/08/2021
|
|
ACUITY by Tyto Athene & MicroAutomation Launch NG 9-1-1 Solution -
03/08/2021
|
|
Impact Enhances & Simplifies Carrier CPaaS Offerings -
02/26/2021
|
|
Verizon Business Strengthens Customer Experiences with Genesys Cloud -
02/26/2021
|
|
NYC-based Financial Advisory Team Picks CellTrust for Mobile Productivity and Compliance -
02/26/2021
|
|
Ehave Pushes Big Data, AI for Future of Healthcare -
01/29/2021
|
|
Medallia Enhances Remote Workforce Management with New Offerings -
01/29/2021
|
|
DIDWW Releases phone.systems v 2.9 -
01/22/2021
|
|
Nextrove Partners with AMC Technology for DaVinci iPaaS -
01/22/2021
|
|
CommsChoice Offering New Affordable Hosted PBX Plans with Handsets -
01/22/2021
|
|
NYNJA Intros Enterprise-Grade, Encrypted Document, and File Management System -
01/08/2021
|
|
Quadient Impress Platform Now Includes Cloud-Based Document Delivery -
01/08/2021
|
|
Another VoIP Service Provider Hit by FTC for Facilitating Illegal Telemarketing Robocalls -
12/16/2020
|
|
United Brings Virtual Customer Service to the Airport -
12/16/2020
|
|
El Paso Water Transforms Customer Service with Infosys -
12/15/2020
|
|
Tide's On-Demand Dry Cleaning Service Named Best in Customer Service -
12/15/2020
|
|
CardSnacks Upgrades Digital Gift and Greeting Cards App for Businesses -
12/10/2020
|
|
Smartronix a Part of Professional Services Now Inside AWS Marketplace -
12/10/2020
|
|
Horizon Telecom Taking RingCentral Cloud-based Business Communications Global -
12/10/2020
|
|
WidePoint to Provide Wireless Managed Services for US Department of Homeland Security -
12/03/2020
|
|
Twilio Helps BGL Group Deliver Better Customer Care -
12/02/2020
|
|
ServiceNow Buys Element AI -
12/02/2020
|
|
Deloitte Hong Kong Partners with Qualys for Cyber Services -
12/02/2020
|
|
Servion Global Solutions Partners with Jacada for Customer Service Automation -
11/25/2020
|
|
TouchPoint Accelerates Contact Center Performance Management with Platform Update -
11/25/2020
|
|
Fisher & Paykel Picks Vonage for Global Customer Support -
11/24/2020
|
|
NRTC Managed Services Group Ramps Up Offerings for Rural America During COVID-19 -
11/19/2020
|
|
8x8 Takes Strong Position in 2020 Gartner Magic Quadrant for CCaaS -
11/18/2020
|
|
Bond Protects Employee Security Outside of the Office -
11/18/2020
|
|
Enreach Buys Botsquad, Adds Conversational AI to Portfolio -
11/16/2020
|
|
Sungard AS Grows Next-Gen AWS MSP Partners -
11/16/2020
|
