Stefania Viscusi Info

TMC

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She has a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has been covering the telecom and call center industry for over a decade and specializes in commentary and coverage of both workforce management and unified communications topics.

Latest Articles

HigherGround Secures Patent for Live911 Technology - 05/17/2022
RingCentral Helps Insurance Services Company to Better Support Customers and Remote Employees - 05/17/2022
Poly Intros Pro-Grade Devices for Remote Workforce - 05/16/2022
VoiceBoxer Version 4 for Multilingual Video Conferencing - 05/13/2022
DIDWW SIP Trunking Now Compliant with Avaya OneCloud - 05/13/2022
iQor Continues Domestic Contact Center Expansion, Opens New Facility in Allentown, PA - 05/09/2022
Pure IP Zoom Phone Solution App Now Available - 05/09/2022
Google Says No More to Call Recording Apps - 04/29/2022
OpenText's Lewiston Call Center Going Virtual - 04/29/2022
AI's Role in Call Center Training - 04/28/2022
AudioCodes Now a Partner for Microsoft's Operator Connect Accelerator - 04/27/2022
Report Shows 5G Growth Strengthening in Asia-Pacific - 04/27/2022
RingCentral & Mitel Announce First Round of Certified Devices - 04/26/2022
CyberData Intros SIP Dual Relay Controller for Secure Access - 04/26/2022
ThreatLocker Raises $100M Series C - 04/26/2022
Sensata Technologies Launches IIoT Platform to Boost Manufacturing Productivity - 04/26/2022
Nextiva Intros NextivaONE Enhanced Partner Program - 04/21/2022
Zoom Adds Whiteboard Digital Canvas to Boost Remote Collaboration - 04/21/2022
SPI Software Teams with ConnectionsGRP for New SPI Connect Platform - 04/20/2022
TII Intros Arabic NLP Model NOOR - 04/20/2022
Reinvent Telecom Intros New SIP Trunking Solution for Zultys & 3CX PBXs - 04/19/2022
ACT Chooses Avaya OneCloud to Improve Experiences, Lower Costs - 04/19/2022
Verint Adds Compliance Recording for Zoom - 04/18/2022
Cirrus Wins $15M Government Managed Services Contract - 04/11/2022
Landis+Gyr Intros New Smart Meters - 04/11/2022
CGS Administrators Awarded Contact Center Excellence Certification - 04/07/2022
MSP Connectria Now AWS Premier Consulting Partner - 04/07/2022
Breezeline Launches Mobile App to Improve Customer Experiences - 04/07/2022
Seeing Through Emergency Call Center Staffing Issues - 04/01/2022
Thai Government Agency to Adopt AI - 04/01/2022
Canceled Flight, Poor Customer Communications Plague Allegiant Air - 04/01/2022
LG Electronics Confirms Future in Blockchain and Crypto - 04/01/2022
SoftWriters & Mediprocity Team to Advance Real-Time Pharmacy Communications - 03/31/2022
Impact SourcingCX Brings BPO Services to Global Customer Contact Centers - 03/29/2022
MSP Lunavi Strengthens Gold Partner Status with Microsoft Certifications - 03/29/2022
IRS Opens Office Dedicated to Improving Taxpayer Customer Experiences - 03/11/2022
UJET Launches CX Intercloud Cloud Failover Solution - 03/11/2022
E78 Buys Cadilus Inc. - 03/11/2022
Blockchain Makes Moves in the Auto Industry - 03/04/2022
Call Center Troubles Plague the U.S. Park Police Dispatch Center - 03/04/2022
New Emergency Call Center Alert System Coming to Arlington County - 03/04/2022
AXA UK Is Staying with Content Guru to Expand Customer Experience Capabilities - 02/25/2022
Novo Nordisk Improves Contact Center Capabilities with Vonage - 02/25/2022
Chatbots Transforming Online Customer Care - 02/11/2022
MainOne Offering Cloud Connect Services in West Africa - 02/11/2022
MessageBird Now Owns Bird.com Domain - 02/11/2022
CDW Picks HPE GreenLake to Expand ServiceWorks Platform - 02/04/2022
CloudSmartz & LastMileXchange: Speeding Digital Transformations & Boosting Customer Experience for CSPs - 02/04/2022
Abzorb and NetSapiens Partner on Public Sector Cloud Communications - 01/28/2022
Lightbits Announces Banner Year As Demand Increases for Cloud Solutions - 01/28/2022
Consolidated Communications Adds Product Industry Veteran to Board of Directors - 01/28/2022
Report: Young Workers Don't Really Like to Work from Home - 01/21/2022
Chatbots Are Transforming Banking Customer Experiences - 01/21/2022
Genesys Adds Nuance Contact Center AI Tools to Cloud CX - 01/21/2022
CentrePal Establishing First Azure Data Center in the UK - 01/14/2022
Nuvias UC Buys Alliance Technologies, Sets Eyes on European Market Expansion - 01/12/2022
Maryland E-Z Pass Customer Service Issues Causing Havoc for Drivers - 01/12/2022
Better Customer Support Starts With Training - 01/07/2022
Next-Gen Managed Security Transport Now Avaliable from eighty8networks - 01/07/2022
Waterfield Technologies Buys Speech-Soft, Sets Eyes on Global Expansion - 01/07/2022
Call Centers Offer Better Benefits in Hopes to Attract Talent - 12/28/2021
Zurich Buys AlphaChat to Boost Conversational AI Capabilities - 12/28/2021
COVID Cases Closing Call Centers Again - 12/28/2021
Posh Technologies Secures $27.5M in Funding - 12/23/2021
DHL Supply Chain Chooses Avaya OneCloud for Better Contact Center Services - 12/23/2021
Deutsche Telekom Announces New Partnership with SingleWire - 12/23/2021
Consolidated Communications Scores 3-Year Partnership Deal with Seacoast United Soccer Club - 12/23/2021
McLaren Racing Partners with Immersive Labs, Accelerating Cyber Risk Protections - 12/20/2021
Report Finds Communications and Tech Most Targeted Industries for Cyber Attacks - 12/20/2021
CDW Completes Sirius Buy - 12/13/2021
ECI Moves Into Canada, Brings Managed IT Services for Financial Firms - 12/13/2021
Businesses Are Innovating in the Post Pandemic Economy Thanks to CPaaS - 12/03/2021
NICE Offers AI, Smart Quality Management for Japanese BPO - 12/03/2021
QliqSOFT Chatbot Marketplace Helps Combat Healthcare Labor Shortage - 12/03/2021
FCC Votes 'Yes' for 988 Texting to National Suicide Prevention Hotline - 11/23/2021
Gartner Recognizes Hughes for Innovation - 11/23/2021
NICE Boosts WFM with New Capabilities - 11/23/2021
Mida Brings More UC Apps to Zoom - 11/19/2021
Genesys to Make Debut On Google Cloud - 11/19/2021
CyGlass Enhances NDaaS, Expands Global Channel Program - 11/19/2021
Valeo Networks Pushes for Nationwide Growth, Buys Another MSP - 11/12/2021
U.S. Contact Centers Focus on Cloud Technologies, Remote Work After COVID-19 - 11/12/2021
Good Old Customer Service Is the Best Way to Get and Keep Customers - 11/12/2021
Burger King Now Serving Blockchain Credits with a Side of Crypto - 11/05/2021
eGain Intros eGain Knowledge Hub for Genesys - 11/05/2021
LTI Now Azure Expert MSP - 11/05/2021
Good News for MSPs: Report Says Cybersecurity Tools Are Saving You Time & Serious Money - 10/29/2021
RingCentral Partners w Healthcare ISVs to Transform Point of Care - 10/29/2021
Nordis Technologies & Finexio Partner for B2B Accounts Payable Offering - 10/29/2021
Pulumi Intros 'Registry' to Empower Software Sharing and Reuse for the Modern Cloud - 10/22/2021
CallMiner Buys OrecX - 10/21/2021
Kentucky State Police Welcome New Graduates to Local Dispatcher Teams - 10/21/2021
Bitkraft Launches $75M Token Fund - 10/18/2021
IBM and Deloitte Intro Managed AI Solution DAPPER - 10/14/2021
CallMiner & Azure Combine AI to Improve Customer Conversations - 10/14/2021
All Eyes on Thankful as AI Platform Raises $12M in Series A Funding - 10/08/2021
WidePoint Buys IT Authorities - 10/08/2021
CalTech Receives SOC 2 Type 2 Audit Certification - 10/08/2021
Cardano Ramps Up Investments in Blockchain Technologies - 10/01/2021
8x8 Frontdesk Empowers Receptionists in a New Hybrid Workforce - 10/01/2021
Kore.ai Intros SmartAssist AI CCaaS Solution - 10/01/2021
Mobius Joins the Alida Partner Network to Drive CX in Europe - 09/24/2021
Möbius Joins the Alida Partner Network to Drive CX in Europe - 09/24/2021
New Research Shows Businesses Unprepared as Cyber Attacks Increase - 09/24/2021
Atlanta Under Pressure to Address 911 Call Center Staffing Issues - 09/24/2021
Mobius Joins the Alida Partner Network to Drive CX in Europe - 09/24/2021
Escape Artists Chooses Voyager for Voice & Broadband - 09/17/2021
Logitech Transforms Meeting Spaces with New Touch Screen Solutions - 09/17/2021
IntelePeer Adds Voice to IBM Waston Virtual Agent - 09/17/2021
Allied First Bank Chooses Finn AI Chatbots for Better Customer Experiences - 09/10/2021
Enigmai to Test New WFM Business Suite in Tel-Aviv - 09/10/2021
Servion Maintains Cisco Gold Provider Worldwide Status - 09/10/2021
Flexential Cloud Fabric Launches to Provide Secure, On-demand Connectivity - 09/02/2021
Level AI Launches to Transform Customer Interactions - 09/02/2021
Sitel Group Acquires Sykes Enterprises - 09/02/2021
Chatwoot's New Open Source Customer Engagement Platform Could Change the Game - 08/20/2021
Kakao Looks to Singapore for Next Blockchain Move - 08/20/2021
Uniphore Buys Jacada - 08/20/2021
LiveVox Study Finds 229% ROI Using Its Contact Center Solutions - 08/13/2021
Kansas Department of Labor Announces Call Center Investments - 08/13/2021
LiveVox Study Finds 229% ROI Using it's Contact Center Solutions - 08/13/2021
Ingram Micro Cloud Reaches 200 AWS Certifications - 08/12/2021
MPaaS Helping Agencies with Data & Insights - 08/06/2021
CenturionCARES Releases Contact Center Software v14.5 - 08/05/2021
Contact Center Leaders Struggle with Future of Work Post-Pandemic - 08/05/2021
911 Call Centers Experience Service Interruption During Phone System Maintenance - 07/28/2021
Lingo Provides Update on STIR/SHAKEN Technology - 07/28/2021
Broadvoice Buys GoContact - 07/27/2021
How Automation and Data Access Are Changing Customer Experiences - 07/22/2021
Cofense Launches Email Security Solution for MSPs - 07/21/2021
Concentrix Announces Chattanooga Call Center Hiring - 07/21/2021
Introducing Centrical for Amazon Connect - 07/19/2021
AI in Contact Centers: Where Transcription Technology Fits In - 07/16/2021
Performance 360 Offers Free Call Center Training for Displaced Tourism Agents - 07/16/2021
Beanfield Metroconnect Partners With Cisco for Virtual Collaboration Tool - 07/12/2021
Nirvanix Delivers Innovative and Scalable VoIP Phone Solutions for Businesses - 07/12/2021
LG Electronics Expands Cloud-based Call Centers to 11 New Countries - 07/09/2021
Google Cloud & Ericsson Bring 5G to the Edge Cloud - 07/06/2021
Wipro Teams with Oracle for Zero Cost Transformation - 06/18/2021
Call 48 Expands VoIP Phone Number Inventory - 06/18/2021
Call Center Management Tips for Improving Quality Assurance - 06/11/2021
Buchanan Technologies Gains SOC 2 Type 2 Certification for Managed Services - 06/11/2021
Emplifi Adds Messenger API for Instagram - 06/11/2021
didXL Launches Local Termination Outbound Calling in 22 Countries - 06/07/2021
Panzura Modernizes Data Management for MSPs - 06/04/2021
Y Meadows Intros Automated AI Customer Service - 06/04/2021
Cabify Selects Talkdesk to Automate Contact Center - 06/04/2021
Lending Solutions Opens Call Center in Knoxville - 05/17/2021
Infobip Buys Anam - 05/17/2021
Fanvil and Enreach Partner for Better Business Communications - 05/17/2021
Analytic Index Partners with OneStone to Expand Managed Services - 05/10/2021
Five9 Announces Customer Experience Maturity Model Framework - 05/07/2021
Trusaic Secures New Patents Focused on Clean Data & Flawless Compliance - 05/07/2021
Clarabridge Intros AI-Augmented Quality Management Solution - 05/07/2021
Salesforce Focusing on Customer Service from Anywhere - 04/29/2021
Dialpad Continues Company Expansion in Australia - 04/29/2021
Hemmersbach Picks DIDWW for VoIP Transition - 04/29/2021
Omnichannel Focus Grows in the Contact Center to Boost Agent and Customer - 04/26/2021
MSP Provider TPx Announces New Chief Revenue Officer - 04/26/2021
Authority Software Releases New Workforce Management Solution - 04/23/2021
BeOne and Enreach Partner to Bring UC Solutions Deeper into European Market - 04/16/2021
DMI Joins with Atento & NTT Data to Power Maryland COVID-19 Vaccination Support Center - 04/16/2021
Semafone and Avaya Team Up for Contact Center Payment Security - 04/16/2021
Sodexo Healthcare Wins Managed Services Agreement with Conductiv - 03/31/2021
NWN Awarded State Agency Contracts for Commonwealth of Massachusetts - 03/22/2021
Inflow Communications Buys Denver-based PeakView - 03/22/2021
Comm100 Now Fully Integrated with Cisco Contact Center Solutions - 03/22/2021
Crexendo to Buy NetSapiens - 03/15/2021
Orion Innovation Partners with Ribbon & AVCT for Digital & Product Development - 03/15/2021
Datto Picks NEXTGEN Asia as Distribution Partner in Southeast Asia - 03/08/2021
ACUITY by Tyto Athene & MicroAutomation Launch NG 9-1-1 Solution - 03/08/2021
Impact Enhances & Simplifies Carrier CPaaS Offerings - 02/26/2021
Verizon Business Strengthens Customer Experiences with Genesys Cloud - 02/26/2021
NYC-based Financial Advisory Team Picks CellTrust for Mobile Productivity and Compliance - 02/26/2021
Ehave Pushes Big Data, AI for Future of Healthcare - 01/29/2021
Medallia Enhances Remote Workforce Management with New Offerings - 01/29/2021
DIDWW Releases phone.systems v 2.9 - 01/22/2021
Nextrove Partners with AMC Technology for DaVinci iPaaS - 01/22/2021
CommsChoice Offering New Affordable Hosted PBX Plans with Handsets - 01/22/2021
NYNJA Intros Enterprise-Grade, Encrypted Document, and File Management System - 01/08/2021
Quadient Impress Platform Now Includes Cloud-Based Document Delivery - 01/08/2021
Another VoIP Service Provider Hit by FTC for Facilitating Illegal Telemarketing Robocalls - 12/16/2020
United Brings Virtual Customer Service to the Airport - 12/16/2020
El Paso Water Transforms Customer Service with Infosys - 12/15/2020
Tide's On-Demand Dry Cleaning Service Named Best in Customer Service - 12/15/2020
CardSnacks Upgrades Digital Gift and Greeting Cards App for Businesses - 12/10/2020
Smartronix a Part of Professional Services Now Inside AWS Marketplace - 12/10/2020
Horizon Telecom Taking RingCentral Cloud-based Business Communications Global - 12/10/2020
WidePoint to Provide Wireless Managed Services for US Department of Homeland Security - 12/03/2020
Twilio Helps BGL Group Deliver Better Customer Care - 12/02/2020
ServiceNow Buys Element AI - 12/02/2020
Deloitte Hong Kong Partners with Qualys for Cyber Services - 12/02/2020
Servion Global Solutions Partners with Jacada for Customer Service Automation - 11/25/2020
TouchPoint Accelerates Contact Center Performance Management with Platform Update - 11/25/2020
Fisher & Paykel Picks Vonage for Global Customer Support - 11/24/2020
NRTC Managed Services Group Ramps Up Offerings for Rural America During COVID-19 - 11/19/2020
8x8 Takes Strong Position in 2020 Gartner Magic Quadrant for CCaaS - 11/18/2020
Bond Protects Employee Security Outside of the Office - 11/18/2020
Enreach Buys Botsquad, Adds Conversational AI to Portfolio - 11/16/2020
Sungard AS Grows Next-Gen AWS MSP Partners - 11/16/2020