Latest Articles |
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ConvergeOne Bringing New Avaya Cloud Office to Mid-Market -
04/09/2020
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Jacada Offers Free Customer Service Automation Solutions During COVID-19 Pandemic -
04/08/2020
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DOJ Puts Stop to Telecom Carriers Facilitating Robocall Fraud -
04/03/2020
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New MSP Ascend Technologies Launches in the Midwest -
04/02/2020
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Replicant Brings AI to Call Centers During COVID-19 -
04/02/2020
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Melrose Labs Launches Voice Conferencing for UK Customers -
04/02/2020
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Bright Pattern Backs Call Centers with Virtual Capabilities During COVID-19 Pandemic -
03/27/2020
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CounterPath Opens Virtual Meeting Rooms & Joins FCC 'Keep Americans Connected' Initiative -
03/24/2020
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As Remote Workforce Grows, AudioCodes Intros Live for Microsoft Teams -
03/24/2020
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Nextiva Celebrates Brand New Headquarters in Arizona -
03/19/2020
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Du Establishes Distance Initiative in UAE Amid COVID-19 Closures -
03/19/2020
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CallTower Offers Support for Remote Work as COVID-19 Spreads -
03/17/2020
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COVID-19 Closes Verizon Call Center in South Carolina -
03/17/2020
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Noetica Gains Patent for Live Person Detection in Automated Calls -
03/12/2020
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New Call Routing Feature from NEC Reduces Telephony Spend -
03/12/2020
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Zoom Now Offering Referral Partner Program for Master Agents -
03/11/2020
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HomeToGo Chooses Talkdesk to Boost Salesforce and Customer Experiences -
03/11/2020
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CloudConnect Makes Next Gen Communications Possible for SMEs -
03/06/2020
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How to Use Voice of the Customer Tools to Improve Messaging -
03/06/2020
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Digerati Says Nexogy Buy Will Close Soon -
03/06/2020
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Qunifi Teams with Vonage for Better Business Collaboration -
02/25/2020
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NICE inContact CXone Recognized for Innovation -
02/25/2020
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Tritium Picks RingCentral Australia for Digital Transformation -
02/25/2020
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Telinta Steps up MVNO Availability for Travelers with eSIM -
02/21/2020
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TelcoBridges and netsapiens Partner for Improved Network Transformation -
02/21/2020
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Dermalogica Smooths Customer Experiences with 8x8 -
02/21/2020
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Ozonetel Makes Live Call Analytics Possible for the Call Center -
02/21/2020
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Verint Named Intelligent Virtual Assistant Leader -
02/21/2020
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Spok Boosts Clinical Workflows with New Name & Cloud Platform Upgrades -
02/21/2020
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Comcast Buys Blueface, Adds UCaaS to Business Portfolio -
01/29/2020
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Altura & RingCentral Partner to Bring Cloud Solutions to More US Enterprises -
01/29/2020
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How to Reduce Churn & Keep Call Center Agents Engaged -
01/24/2020
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CallTower Fills the Gaps for Microsoft Teams Users -
01/23/2020
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Melrose Labs Now Offering Cloud Communications in Europe -
01/22/2020
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Telkomsel Picks Metaswitch to Offer More UC for Businesses in Indonesia -
01/17/2020
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Peerless Network Picks Ribbon's Cloud2Edge for New CloudPBX -
01/17/2020
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ORGANO Gets Customer Experiences in Shape with Talkdesk -
01/15/2020
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Manhattan Associates and Twilio Step-up Customer Engagement for Retailers -
01/15/2020
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SIP Trunking Market on the Rise, Strong Growth Predicted -
01/06/2020
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Anywhere365 Lands Significant Investment From Bregal Milestone -
01/06/2020
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Cyara and VoiceFoundry Bringing More Contact Centers to the Cloud -
01/03/2020
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ValuTel Communications Beefs Up UC Offerings -
01/03/2020
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New Secure Device Management Solution from Vodafone Idea & IBM -
12/27/2019
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CPaaS on the Move: Strong Growth Across All Regions Predicted -
12/27/2019
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US Real Estate Franchise Moves Contact Center to Cloud with Five9 -
12/27/2019
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Chatbots Enhance & Streamline Call Center Experiences for PSCU -
12/27/2019
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New BroadSource Patent for Adaptive Cloud UC Technology -
12/20/2019
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Focused on Better Customer Experiences, CallMiner Closes $75M Investment -
12/20/2019
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Avaya Picks SYNNEX to Deliver New Cloud Office UCaaS Solution -
12/20/2019
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Fuze Announces Enhancements to Enterprise Communication Offering -
12/20/2019
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AudioCodes Expands Partnership with AWS and Amazon Chime -
12/20/2019
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TelServ Releases New Business VoIP Offerings -
12/13/2019
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Recent Communications Spreading Holiday Cheer with VoIP Services -
12/13/2019
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Why Fax is Still Important in Business Digital Transformation Strategies -
12/06/2019
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Diversity Taking Precedence in Today's Workforce -
12/05/2019
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Dubai Police Call Center Making Giant Strides, Receives ISO 18295-1:2017 Certification -
12/04/2019
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Mitel Deepens Relationship with AWS, Improves Business Collaboration Offerings -
11/27/2019
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Call Centers and Small Businesses Go Hand-in-Hand -
11/27/2019
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3 Reasons to Choose Unified Communications -
11/27/2019
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ITEXPO Exhibitor Peerless Network Signs with Master Agent Sandler Partners -
11/25/2019
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Grandstream Intros New Smart IP Video Phone for Busy Professionals -
11/25/2019
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Mitel Makes Big Moves to Improve Customer Experiences -
11/25/2019
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Phone.com Adds SAM.AI for Enhanced Quality Management -
11/21/2019
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Avaya Takes DaaS Offering to Canada and Europe -
11/12/2019
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Workforce Insight Buys Key Player in WFM and HCM -
11/12/2019
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Ribbon Helps Deliver Emergency Calling Solutions in Japan -
11/12/2019
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IDC Distinguishes Top Innovators in Disaggregated Routing -
11/11/2019
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Pareteum Experience Cloud Helps Legos Expand Services Beyond France -
11/07/2019
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Tadiran Telecom Intros White Label UCaaS Partner Program -
11/07/2019
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Hodusoft Adds Real-time Monitoring to Hosted PBX Software -
10/31/2019
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Semafone Brings Secure Payment Transactions to Unytalk -
10/30/2019
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Lighting Up Operations with VoIP -
10/30/2019
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New White Label Reseller Program Expands Reach for DLT Telecom -
10/25/2019
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EKINOPS Completes Media Gateways Certification with BT Wholesale -
10/25/2019
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New Hosted VoIP System Improves Multi-site Operations for North Carolina Oil Company -
10/24/2019
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Contextual Data Key for Customer Interactions -
10/21/2019
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Research Finds Growth Potential for Enterprise Hosted PBX in Canada -
10/18/2019
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Facebook Workplace Grows Steadily, Continues Advancing Features -
10/17/2019
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Are Chatbots Actually Improving Customer Experiences? -
10/17/2019
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Cloud Contact Centre v19 Announced -
10/11/2019
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American Airlines Consolidating Call Center Operations -
10/11/2019
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Ytel Raises Security Threshold with New One Time Password API -
10/04/2019
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Sinch Acquires myElefant to Deliver Optimal Customer Services -
10/01/2019
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Altus to Resell Webex Calling to US Businesses -
10/01/2019
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Training for Upset Customers -
09/30/2019
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Zadarma Intros Free CRM, Adds German to Interface -
09/26/2019
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The Future of Call Centers Relies on AI -
09/26/2019
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AudioCodes Brings AI to Meetings -
09/26/2019
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Is Your Company Making BYOD Mistakes? -
09/26/2019
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Avaya Joins iCERT to Expand Delivery of NG911 -
09/19/2019
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Telestax Intros White Label Feature for CPaaS Products & Services -
09/19/2019
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Vodafone Brings AI Chatbot 'Joe' to Fiji -
09/17/2019
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When Call Center Training Becomes Critical -
09/13/2019
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VirtualPBX Updates Affiliate Marketing Program -
09/13/2019
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AppSmart Bolsters Expansion Plans with New Acquisition -
09/13/2019
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New Research Uncovers Opportunities for UC Growth in APAC -
09/11/2019
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PGi Announces New Executive Appointments to Drive Market Growth -
09/11/2019
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LG Customer Care Goes High Tech with AI -
09/06/2019
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Panasonic Brings Cloud UC to Europe -
09/06/2019
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NICE inContact Announces FedRAMP Authorization for CXone -
09/06/2019
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Do You Really Know CPaaS? -
08/30/2019
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RDX to Buy Navisite -
08/30/2019
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Hodusoft Announces Pay-as-you-go PBX Subscription Service -
08/29/2019
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Ytel Adds Google Cloud Text-to-Speech to CPaaS Offerings -
08/29/2019
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8x8 Signs Spearhead as Master Agent -
08/23/2019
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Siris Affiliates Acquire TPx Communications -
08/21/2019
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Kakapo Systems Takes Omnichannel to the Next Level with Email Queues for BroadSoft -
08/16/2019
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888VoIP Partners with Jabra to Drive Better Communications Experiences -
08/16/2019
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Star2Star Communications Announces Citrix Ready Status -
08/16/2019
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Yeastar Gives Partners Tools for Cloud PBX Success -
08/08/2019
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DialPad Recognized in Gartner 2019 Magic Quadrant for Worldwide UCaaS -
08/07/2019
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PBX-Change Now Authorized Partner of Cisco WebEx Contact Center -
08/07/2019
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Pensare Acquires Push for Nationwide UCaaS -
08/02/2019
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Sococo Acquisition Pushes Virtual Office Teams Forward -
08/02/2019
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Oxygrams Adds Video Chat to Content Sharing Platform -
08/01/2019
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Absolute Updates Platform for Better Enterprise Resilience -
07/31/2019
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Emojis Boost Company Culture in the Modern Workplace -
07/31/2019
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Apiology Focused on Moving API Economy Forward -
07/26/2019
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C3 Announces New National Channel Manager -
07/25/2019
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Smart Communications Acquires Intelledox to 'Redefine Customer Engagement' -
07/24/2019
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Avaya Chosen for New Moxy Hotels to Boost Guest Experiences -
07/24/2019
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Getting Good Call Center Agents to Stick Around -
07/19/2019
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Avaya Partners with FVC as Distributor in NWECA -
07/18/2019
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Pexip Teams with Microsoft to Simplify Enterprise Communications -
07/17/2019
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Adding Conversational AI to Your Contact Center -
07/12/2019
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The Importance of Call Center Response During Weather Events -
07/12/2019
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CoreDial Honored for 5th Year as Best Place to Work -
07/11/2019
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nexogy Comments on 20 Years of Success -
07/10/2019
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Managing the Virtual Office Employee -
07/10/2019
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Emergency Call Centers Require Optimal Tools & Scheduling -
07/03/2019
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Should You Use Hosted PBX or SIP Trunking for Your Business Phone System? -
07/02/2019
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nexogy Helps Restaurant Complete Phone System Project -
07/02/2019
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How Chatbots Fit into Call Center Scheduling -
07/02/2019
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How Your Agents Talk to Customers Matters -
07/01/2019
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Why Induction Training Must Be Part of the Onboarding Process -
06/26/2019
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Duvet Days Bring Modern Flexibility to Call Center Scheduling -
06/26/2019
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tyntec and Ooredoo Announce SMS Partnership for Indonesian Market -
06/25/2019
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Fiber Optic Growth Heating Up in Latin America -
06/24/2019
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A Call Center Onboarding Crash Course -
06/21/2019
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Market Ripe for UC in Europe -
06/19/2019
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Windstream Relaunches Virtual PBX for Hospitality -
06/19/2019
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Reasons Your Call Center Needs Quality Assurance -
06/14/2019
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Sparkhound Smooths Albemarle's Migration to the Cloud -
06/13/2019
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Carolina Digital Phone Brings Hosted VoIP to Virginia School -
06/13/2019
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Zadarma Lifts Toll-free Number Connection Fees In North America & Canada -
06/12/2019
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New Entry-level VoIP Phone from Snom Brings Communication Ease to SMEs -
06/11/2019
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What is Workforce Management and Why Do I Need it in 2019? -
06/07/2019
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IPFone & Telegration Bring Cloud Communication Services to U.S. Businesses -
06/06/2019
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Moxa Continues Support for Industry 4.0 with OPC UA FLC Testbed Participation -
06/06/2019
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Telia Norway Partners with IMImobile for Interactive Customer Journeys -
06/04/2019
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Crawford Technologies and Zia Consulting Bring Document Storage Online -
06/04/2019
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Appian & Twilio Come Together for Better Contact Center Experiences -
05/31/2019
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Workforce Management Today: Overseeing Multi-generational Employees -
05/31/2019
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Arkadin Supports Modern Workplaces with New Cisco Webex Calling Offering -
05/30/2019
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Why Call Centers Need WFM -
05/22/2019
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Want to Do Call Center Scheduling Better? Consider Set Hours -
05/20/2019
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Dialpad Answers EMEA Cloud Communications Demand -
05/20/2019
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AudioCodes SBCs Now Interoperate with the Amazon Chime Voice Connector -
05/17/2019
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PGi Brings UCaaS to EMEA with GlobalMeet -
05/17/2019
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Secure Messaging No More: WhatsApp Urging Users to Update App After Attack -
05/17/2019
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White Label Hosted VoIP Provides Market Differentiation for Small Business -
05/16/2019
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Textmunication Ready for Mobile Future, Announces New Platform to Support RCS -
05/14/2019
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Managing Absence in the Call Center -
05/09/2019
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MNF Group Intros UCaaS and CPaaS Offerings -
05/09/2019
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SherWeb & Convey Partner to Bring Advanced Cloud Services to US Market -
05/09/2019
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Survey Reveals Small Businesses Continue to Thrive in U.S. Economy -
05/08/2019
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IntraNext Systems Helping VoIP Call Centers Keep Data Secure -
05/01/2019
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WIT Software Partners with Sinch for Next Gen Mobile Customer Engagement -
04/30/2019
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New Ooma Office Features Help Small Businesses Manage Communications -
04/30/2019
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Mitel Honored As Top Vendor for Mid-Market & Enterprise PBX Offerings -
04/25/2019
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School District of Philadelphia Partners with VoIP Networks to Modernize UC -
04/23/2019
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Cape Cod Healthcare Picks Avaya to Improve Patient Experiences -
04/23/2019
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Global Hosted PBX Market to See Billion Dollar Growth -
04/18/2019
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RingCentral, PCM Partner to Bring Cloud Communications to Businesses US & UK -
04/18/2019
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RingCentral, PCM Partner to Brind Cloud Communications to Businesses US & UK -
04/18/2019
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Patton Electronics Announces Official Release of Virtual CPE Products -
04/17/2019
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CoreNexa Contact Center Solution Fosters Optimal Engagement -
04/12/2019
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Evolve IP Says Accreditation with Cisco BroadCloud Calling Almost Ready -
04/10/2019
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Vindaloo VoIP Intros New Mobile SIP Dialer -
04/10/2019
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Cloud PBX Reselling Done Right -
04/08/2019
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Securing Cloud Communications is Possible, If You Ask the Right Questions -
04/08/2019
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Time-Sensitive Networking Testbed from IIC Making Strides for IIoT -
04/04/2019
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New IGEL & Jabra Partnership Focuses on Improved Endpoint Collaboration -
04/03/2019
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Netflix Picks Teleopti for Contact Center -
04/02/2019
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Evolve IP Buys Jog.ai, Ramps Up Call Recording Capabilities -
04/02/2019
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New Mitel App Offers Mobile Communications for Small Business Users -
04/02/2019
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New Telinta API Allows VoIP Service Providers to Offer thinQ Phone Numbers -
03/25/2019
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Closing the 5G Gap: Southeast Asia Making Key Development Moves -
03/22/2019
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Mitel Updates Performance Analytics Solution for UC -
03/21/2019
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HP Picks Zoom for Video Conferencing -
03/20/2019
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VoIP Innovations & Thrio Partner to Drive CX Improvements in the Call Center -
03/20/2019
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Welcome Poly: A New Name, New Focus & New Offerings -
03/19/2019
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Lifesize Intros New 4K Video Conferencing Systems -
03/19/2019
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Improvements in the Contact Center Start with Better Listening & WFM Tools -
03/12/2019
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Making the Case for the Sprint/T-Mobile Merger: Rural America's Fighting Chance -
03/12/2019
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NHSP Embarks on Digital Transformation Journey with Help from RingCentral UK -
03/11/2019
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New Airtel, Zoom Partnership Brings Power of UC to Businesses in India -
03/11/2019
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Intermedia Launches Unite Envision, A Real-time Look into Communications Experiences -
03/07/2019
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DVSAnalytics Integrates Workforce Optimization Tools with RingCentral UCaaS Solution -
03/06/2019
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Enterprise-grade HD Video Conferencing Goes Mainstream in Australia -
03/06/2019
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