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Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She has a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has been covering the telecom and call center industry for over a decade and specializes in commentary and coverage of both workforce management and unified communications topics.

Latest Articles

ConvergeOne Bringing New Avaya Cloud Office to Mid-Market - 04/09/2020
Jacada Offers Free Customer Service Automation Solutions During COVID-19 Pandemic - 04/08/2020
DOJ Puts Stop to Telecom Carriers Facilitating Robocall Fraud - 04/03/2020
New MSP Ascend Technologies Launches in the Midwest - 04/02/2020
Replicant Brings AI to Call Centers During COVID-19 - 04/02/2020
Melrose Labs Launches Voice Conferencing for UK Customers - 04/02/2020
Bright Pattern Backs Call Centers with Virtual Capabilities During COVID-19 Pandemic - 03/27/2020
CounterPath Opens Virtual Meeting Rooms & Joins FCC 'Keep Americans Connected' Initiative - 03/24/2020
As Remote Workforce Grows, AudioCodes Intros Live for Microsoft Teams - 03/24/2020
Nextiva Celebrates Brand New Headquarters in Arizona - 03/19/2020
Du Establishes Distance Initiative in UAE Amid COVID-19 Closures - 03/19/2020
CallTower Offers Support for Remote Work as COVID-19 Spreads - 03/17/2020
COVID-19 Closes Verizon Call Center in South Carolina - 03/17/2020
Noetica Gains Patent for Live Person Detection in Automated Calls - 03/12/2020
New Call Routing Feature from NEC Reduces Telephony Spend - 03/12/2020
Zoom Now Offering Referral Partner Program for Master Agents - 03/11/2020
HomeToGo Chooses Talkdesk to Boost Salesforce and Customer Experiences - 03/11/2020
CloudConnect Makes Next Gen Communications Possible for SMEs - 03/06/2020
How to Use Voice of the Customer Tools to Improve Messaging - 03/06/2020
Digerati Says Nexogy Buy Will Close Soon - 03/06/2020
Qunifi Teams with Vonage for Better Business Collaboration - 02/25/2020
NICE inContact CXone Recognized for Innovation - 02/25/2020
Tritium Picks RingCentral Australia for Digital Transformation - 02/25/2020
Telinta Steps up MVNO Availability for Travelers with eSIM - 02/21/2020
TelcoBridges and netsapiens Partner for Improved Network Transformation - 02/21/2020
Dermalogica Smooths Customer Experiences with 8x8 - 02/21/2020
Ozonetel Makes Live Call Analytics Possible for the Call Center - 02/21/2020
Verint Named Intelligent Virtual Assistant Leader - 02/21/2020
Spok Boosts Clinical Workflows with New Name & Cloud Platform Upgrades - 02/21/2020
Comcast Buys Blueface, Adds UCaaS to Business Portfolio - 01/29/2020
Altura & RingCentral Partner to Bring Cloud Solutions to More US Enterprises - 01/29/2020
How to Reduce Churn & Keep Call Center Agents Engaged - 01/24/2020
CallTower Fills the Gaps for Microsoft Teams Users - 01/23/2020
Melrose Labs Now Offering Cloud Communications in Europe - 01/22/2020
Telkomsel Picks Metaswitch to Offer More UC for Businesses in Indonesia - 01/17/2020
Peerless Network Picks Ribbon's Cloud2Edge for New CloudPBX - 01/17/2020
ORGANO Gets Customer Experiences in Shape with Talkdesk - 01/15/2020
Manhattan Associates and Twilio Step-up Customer Engagement for Retailers - 01/15/2020
SIP Trunking Market on the Rise, Strong Growth Predicted - 01/06/2020
Anywhere365 Lands Significant Investment From Bregal Milestone - 01/06/2020
Cyara and VoiceFoundry Bringing More Contact Centers to the Cloud - 01/03/2020
ValuTel Communications Beefs Up UC Offerings - 01/03/2020
New Secure Device Management Solution from Vodafone Idea & IBM - 12/27/2019
CPaaS on the Move: Strong Growth Across All Regions Predicted - 12/27/2019
US Real Estate Franchise Moves Contact Center to Cloud with Five9 - 12/27/2019
Chatbots Enhance & Streamline Call Center Experiences for PSCU - 12/27/2019
New BroadSource Patent for Adaptive Cloud UC Technology - 12/20/2019
Focused on Better Customer Experiences, CallMiner Closes $75M Investment - 12/20/2019
Avaya Picks SYNNEX to Deliver New Cloud Office UCaaS Solution - 12/20/2019
Fuze Announces Enhancements to Enterprise Communication Offering - 12/20/2019
AudioCodes Expands Partnership with AWS and Amazon Chime - 12/20/2019
TelServ Releases New Business VoIP Offerings - 12/13/2019
Recent Communications Spreading Holiday Cheer with VoIP Services - 12/13/2019
Why Fax is Still Important in Business Digital Transformation Strategies - 12/06/2019
Diversity Taking Precedence in Today's Workforce - 12/05/2019
Dubai Police Call Center Making Giant Strides, Receives ISO 18295-1:2017 Certification - 12/04/2019
Mitel Deepens Relationship with AWS, Improves Business Collaboration Offerings - 11/27/2019
Call Centers and Small Businesses Go Hand-in-Hand - 11/27/2019
3 Reasons to Choose Unified Communications - 11/27/2019
ITEXPO Exhibitor Peerless Network Signs with Master Agent Sandler Partners - 11/25/2019
Grandstream Intros New Smart IP Video Phone for Busy Professionals - 11/25/2019
Mitel Makes Big Moves to Improve Customer Experiences - 11/25/2019
Phone.com Adds SAM.AI for Enhanced Quality Management - 11/21/2019
Avaya Takes DaaS Offering to Canada and Europe - 11/12/2019
Workforce Insight Buys Key Player in WFM and HCM - 11/12/2019
Ribbon Helps Deliver Emergency Calling Solutions in Japan - 11/12/2019
IDC Distinguishes Top Innovators in Disaggregated Routing - 11/11/2019
Pareteum Experience Cloud Helps Legos Expand Services Beyond France - 11/07/2019
Tadiran Telecom Intros White Label UCaaS Partner Program - 11/07/2019
Hodusoft Adds Real-time Monitoring to Hosted PBX Software - 10/31/2019
Semafone Brings Secure Payment Transactions to Unytalk - 10/30/2019
Lighting Up Operations with VoIP - 10/30/2019
New White Label Reseller Program Expands Reach for DLT Telecom - 10/25/2019
EKINOPS Completes Media Gateways Certification with BT Wholesale - 10/25/2019
New Hosted VoIP System Improves Multi-site Operations for North Carolina Oil Company - 10/24/2019
Contextual Data Key for Customer Interactions - 10/21/2019
Research Finds Growth Potential for Enterprise Hosted PBX in Canada - 10/18/2019
Facebook Workplace Grows Steadily, Continues Advancing Features - 10/17/2019
Are Chatbots Actually Improving Customer Experiences? - 10/17/2019
Cloud Contact Centre v19 Announced - 10/11/2019
American Airlines Consolidating Call Center Operations - 10/11/2019
Ytel Raises Security Threshold with New One Time Password API - 10/04/2019
Sinch Acquires myElefant to Deliver Optimal Customer Services - 10/01/2019
Altus to Resell Webex Calling to US Businesses - 10/01/2019
Training for Upset Customers - 09/30/2019
Zadarma Intros Free CRM, Adds German to Interface - 09/26/2019
The Future of Call Centers Relies on AI - 09/26/2019
AudioCodes Brings AI to Meetings - 09/26/2019
Is Your Company Making BYOD Mistakes? - 09/26/2019
Avaya Joins iCERT to Expand Delivery of NG911 - 09/19/2019
Telestax Intros White Label Feature for CPaaS Products & Services - 09/19/2019
Vodafone Brings AI Chatbot 'Joe' to Fiji - 09/17/2019
When Call Center Training Becomes Critical - 09/13/2019
VirtualPBX Updates Affiliate Marketing Program - 09/13/2019
AppSmart Bolsters Expansion Plans with New Acquisition - 09/13/2019
New Research Uncovers Opportunities for UC Growth in APAC - 09/11/2019
PGi Announces New Executive Appointments to Drive Market Growth - 09/11/2019
LG Customer Care Goes High Tech with AI - 09/06/2019
Panasonic Brings Cloud UC to Europe - 09/06/2019
NICE inContact Announces FedRAMP Authorization for CXone - 09/06/2019
Do You Really Know CPaaS? - 08/30/2019
RDX to Buy Navisite - 08/30/2019
Hodusoft Announces Pay-as-you-go PBX Subscription Service - 08/29/2019
Ytel Adds Google Cloud Text-to-Speech to CPaaS Offerings - 08/29/2019
8x8 Signs Spearhead as Master Agent - 08/23/2019
Siris Affiliates Acquire TPx Communications - 08/21/2019
Kakapo Systems Takes Omnichannel to the Next Level with Email Queues for BroadSoft - 08/16/2019
888VoIP Partners with Jabra to Drive Better Communications Experiences - 08/16/2019
Star2Star Communications Announces Citrix Ready Status - 08/16/2019
Yeastar Gives Partners Tools for Cloud PBX Success - 08/08/2019
DialPad Recognized in Gartner 2019 Magic Quadrant for Worldwide UCaaS - 08/07/2019
PBX-Change Now Authorized Partner of Cisco WebEx Contact Center - 08/07/2019
Pensare Acquires Push for Nationwide UCaaS - 08/02/2019
Sococo Acquisition Pushes Virtual Office Teams Forward - 08/02/2019
Oxygrams Adds Video Chat to Content Sharing Platform - 08/01/2019
Absolute Updates Platform for Better Enterprise Resilience - 07/31/2019
Emojis Boost Company Culture in the Modern Workplace - 07/31/2019
Apiology Focused on Moving API Economy Forward - 07/26/2019
C3 Announces New National Channel Manager - 07/25/2019
Smart Communications Acquires Intelledox to 'Redefine Customer Engagement' - 07/24/2019
Avaya Chosen for New Moxy Hotels to Boost Guest Experiences - 07/24/2019
Getting Good Call Center Agents to Stick Around - 07/19/2019
Avaya Partners with FVC as Distributor in NWECA - 07/18/2019
Pexip Teams with Microsoft to Simplify Enterprise Communications - 07/17/2019
Adding Conversational AI to Your Contact Center - 07/12/2019
The Importance of Call Center Response During Weather Events - 07/12/2019
CoreDial Honored for 5th Year as Best Place to Work - 07/11/2019
nexogy Comments on 20 Years of Success - 07/10/2019
Managing the Virtual Office Employee - 07/10/2019
Emergency Call Centers Require Optimal Tools & Scheduling - 07/03/2019
Should You Use Hosted PBX or SIP Trunking for Your Business Phone System? - 07/02/2019
nexogy Helps Restaurant Complete Phone System Project - 07/02/2019
How Chatbots Fit into Call Center Scheduling - 07/02/2019
How Your Agents Talk to Customers Matters - 07/01/2019
Why Induction Training Must Be Part of the Onboarding Process - 06/26/2019
Duvet Days Bring Modern Flexibility to Call Center Scheduling - 06/26/2019
tyntec and Ooredoo Announce SMS Partnership for Indonesian Market - 06/25/2019
Fiber Optic Growth Heating Up in Latin America - 06/24/2019
A Call Center Onboarding Crash Course - 06/21/2019
Market Ripe for UC in Europe - 06/19/2019
Windstream Relaunches Virtual PBX for Hospitality - 06/19/2019
Reasons Your Call Center Needs Quality Assurance - 06/14/2019
Sparkhound Smooths Albemarle's Migration to the Cloud - 06/13/2019
Carolina Digital Phone Brings Hosted VoIP to Virginia School - 06/13/2019
Zadarma Lifts Toll-free Number Connection Fees In North America & Canada - 06/12/2019
New Entry-level VoIP Phone from Snom Brings Communication Ease to SMEs - 06/11/2019
What is Workforce Management and Why Do I Need it in 2019? - 06/07/2019
IPFone & Telegration Bring Cloud Communication Services to U.S. Businesses - 06/06/2019
Moxa Continues Support for Industry 4.0 with OPC UA FLC Testbed Participation - 06/06/2019
Telia Norway Partners with IMImobile for Interactive Customer Journeys - 06/04/2019
Crawford Technologies and Zia Consulting Bring Document Storage Online - 06/04/2019
Appian & Twilio Come Together for Better Contact Center Experiences - 05/31/2019
Workforce Management Today: Overseeing Multi-generational Employees - 05/31/2019
Arkadin Supports Modern Workplaces with New Cisco Webex Calling Offering - 05/30/2019
Why Call Centers Need WFM - 05/22/2019
Want to Do Call Center Scheduling Better? Consider Set Hours - 05/20/2019
Dialpad Answers EMEA Cloud Communications Demand - 05/20/2019
AudioCodes SBCs Now Interoperate with the Amazon Chime Voice Connector - 05/17/2019
PGi Brings UCaaS to EMEA with GlobalMeet - 05/17/2019
Secure Messaging No More: WhatsApp Urging Users to Update App After Attack - 05/17/2019
White Label Hosted VoIP Provides Market Differentiation for Small Business - 05/16/2019
Textmunication Ready for Mobile Future, Announces New Platform to Support RCS - 05/14/2019
Managing Absence in the Call Center - 05/09/2019
MNF Group Intros UCaaS and CPaaS Offerings - 05/09/2019
SherWeb & Convey Partner to Bring Advanced Cloud Services to US Market - 05/09/2019
Survey Reveals Small Businesses Continue to Thrive in U.S. Economy - 05/08/2019
IntraNext Systems Helping VoIP Call Centers Keep Data Secure - 05/01/2019
WIT Software Partners with Sinch for Next Gen Mobile Customer Engagement - 04/30/2019
New Ooma Office Features Help Small Businesses Manage Communications - 04/30/2019
Mitel Honored As Top Vendor for Mid-Market & Enterprise PBX Offerings - 04/25/2019
School District of Philadelphia Partners with VoIP Networks to Modernize UC - 04/23/2019
Cape Cod Healthcare Picks Avaya to Improve Patient Experiences - 04/23/2019
Global Hosted PBX Market to See Billion Dollar Growth - 04/18/2019
RingCentral, PCM Partner to Bring Cloud Communications to Businesses US & UK - 04/18/2019
RingCentral, PCM Partner to Brind Cloud Communications to Businesses US & UK - 04/18/2019
Patton Electronics Announces Official Release of Virtual CPE Products - 04/17/2019
CoreNexa Contact Center Solution Fosters Optimal Engagement - 04/12/2019
Evolve IP Says Accreditation with Cisco BroadCloud Calling Almost Ready - 04/10/2019
Vindaloo VoIP Intros New Mobile SIP Dialer - 04/10/2019
Cloud PBX Reselling Done Right - 04/08/2019
Securing Cloud Communications is Possible, If You Ask the Right Questions - 04/08/2019
Time-Sensitive Networking Testbed from IIC Making Strides for IIoT - 04/04/2019
New IGEL & Jabra Partnership Focuses on Improved Endpoint Collaboration - 04/03/2019
Netflix Picks Teleopti for Contact Center - 04/02/2019
Evolve IP Buys Jog.ai, Ramps Up Call Recording Capabilities - 04/02/2019
New Mitel App Offers Mobile Communications for Small Business Users - 04/02/2019
New Telinta API Allows VoIP Service Providers to Offer thinQ Phone Numbers - 03/25/2019
Closing the 5G Gap: Southeast Asia Making Key Development Moves - 03/22/2019
Mitel Updates Performance Analytics Solution for UC - 03/21/2019
HP Picks Zoom for Video Conferencing - 03/20/2019
VoIP Innovations & Thrio Partner to Drive CX Improvements in the Call Center - 03/20/2019
Welcome Poly: A New Name, New Focus & New Offerings - 03/19/2019
Lifesize Intros New 4K Video Conferencing Systems - 03/19/2019
Improvements in the Contact Center Start with Better Listening & WFM Tools - 03/12/2019
Making the Case for the Sprint/T-Mobile Merger: Rural America's Fighting Chance - 03/12/2019
NHSP Embarks on Digital Transformation Journey with Help from RingCentral UK - 03/11/2019
New Airtel, Zoom Partnership Brings Power of UC to Businesses in India - 03/11/2019
Intermedia Launches Unite Envision, A Real-time Look into Communications Experiences - 03/07/2019
DVSAnalytics Integrates Workforce Optimization Tools with RingCentral UCaaS Solution - 03/06/2019
Enterprise-grade HD Video Conferencing Goes Mainstream in Australia - 03/06/2019

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