Latest Articles |
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Wipro Teams with Oracle for Zero Cost Transformation -
06/18/2021
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Call 48 Expands VoIP Phone Number Inventory -
06/18/2021
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Call Center Management Tips for Improving Quality Assurance -
06/11/2021
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Buchanan Technologies Gains SOC 2 Type 2 Certification for Managed Services -
06/11/2021
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Emplifi Adds Messenger API for Instagram -
06/11/2021
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didXL Launches Local Termination Outbound Calling in 22 Countries -
06/07/2021
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Panzura Modernizes Data Management for MSPs -
06/04/2021
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Y Meadows Intros Automated AI Customer Service -
06/04/2021
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Cabify Selects Talkdesk to Automate Contact Center -
06/04/2021
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Lending Solutions Opens Call Center in Knoxville -
05/17/2021
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Infobip Buys Anam -
05/17/2021
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Fanvil and Enreach Partner for Better Business Communications -
05/17/2021
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Analytic Index Partners with OneStone to Expand Managed Services -
05/10/2021
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Five9 Announces Customer Experience Maturity Model Framework -
05/07/2021
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Trusaic Secures New Patents Focused on Clean Data & Flawless Compliance -
05/07/2021
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Clarabridge Intros AI-Augmented Quality Management Solution -
05/07/2021
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Salesforce Focusing on Customer Service from Anywhere -
04/29/2021
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Dialpad Continues Company Expansion in Australia -
04/29/2021
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Hemmersbach Picks DIDWW for VoIP Transition -
04/29/2021
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Omnichannel Focus Grows in the Contact Center to Boost Agent and Customer -
04/26/2021
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MSP Provider TPx Announces New Chief Revenue Officer -
04/26/2021
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Authority Software Releases New Workforce Management Solution -
04/23/2021
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BeOne and Enreach Partner to Bring UC Solutions Deeper into European Market -
04/16/2021
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DMI Joins with Atento & NTT Data to Power Maryland COVID-19 Vaccination Support Center -
04/16/2021
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Semafone and Avaya Team Up for Contact Center Payment Security -
04/16/2021
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Sodexo Healthcare Wins Managed Services Agreement with Conductiv -
03/31/2021
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NWN Awarded State Agency Contracts for Commonwealth of Massachusetts -
03/22/2021
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Inflow Communications Buys Denver-based PeakView -
03/22/2021
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Comm100 Now Fully Integrated with Cisco Contact Center Solutions -
03/22/2021
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Crexendo to Buy NetSapiens -
03/15/2021
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Orion Innovation Partners with Ribbon & AVCT for Digital & Product Development -
03/15/2021
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Datto Picks NEXTGEN Asia as Distribution Partner in Southeast Asia -
03/08/2021
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ACUITY by Tyto Athene & MicroAutomation Launch NG 9-1-1 Solution -
03/08/2021
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Impact Enhances & Simplifies Carrier CPaaS Offerings -
02/26/2021
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Verizon Business Strengthens Customer Experiences with Genesys Cloud -
02/26/2021
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NYC-based Financial Advisory Team Picks CellTrust for Mobile Productivity and Compliance -
02/26/2021
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Ehave Pushes Big Data, AI for Future of Healthcare -
01/29/2021
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Medallia Enhances Remote Workforce Management with New Offerings -
01/29/2021
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DIDWW Releases phone.systems v 2.9 -
01/22/2021
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Nextrove Partners with AMC Technology for DaVinci iPaaS -
01/22/2021
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CommsChoice Offering New Affordable Hosted PBX Plans with Handsets -
01/22/2021
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NYNJA Intros Enterprise-Grade, Encrypted Document, and File Management System -
01/08/2021
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Quadient Impress Platform Now Includes Cloud-Based Document Delivery -
01/08/2021
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Another VoIP Service Provider Hit by FTC for Facilitating Illegal Telemarketing Robocalls -
12/16/2020
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United Brings Virtual Customer Service to the Airport -
12/16/2020
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El Paso Water Transforms Customer Service with Infosys -
12/15/2020
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Tide's On-Demand Dry Cleaning Service Named Best in Customer Service -
12/15/2020
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CardSnacks Upgrades Digital Gift and Greeting Cards App for Businesses -
12/10/2020
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Smartronix a Part of Professional Services Now Inside AWS Marketplace -
12/10/2020
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Horizon Telecom Taking RingCentral Cloud-based Business Communications Global -
12/10/2020
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WidePoint to Provide Wireless Managed Services for US Department of Homeland Security -
12/03/2020
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Twilio Helps BGL Group Deliver Better Customer Care -
12/02/2020
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ServiceNow Buys Element AI -
12/02/2020
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Deloitte Hong Kong Partners with Qualys for Cyber Services -
12/02/2020
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Servion Global Solutions Partners with Jacada for Customer Service Automation -
11/25/2020
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TouchPoint Accelerates Contact Center Performance Management with Platform Update -
11/25/2020
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Fisher & Paykel Picks Vonage for Global Customer Support -
11/24/2020
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NRTC Managed Services Group Ramps Up Offerings for Rural America During COVID-19 -
11/19/2020
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8x8 Takes Strong Position in 2020 Gartner Magic Quadrant for CCaaS -
11/18/2020
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Bond Protects Employee Security Outside of the Office -
11/18/2020
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Enreach Buys Botsquad, Adds Conversational AI to Portfolio -
11/16/2020
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Sungard AS Grows Next-Gen AWS MSP Partners -
11/16/2020
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Telinta Teams with Alcatel-Lucent Enterprise to Automate Provisioning of SIP Phones -
11/16/2020
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Customers Demand Digital, Personalized Experiences for 2020 Holiday Shopping Season -
11/16/2020
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City of Buffalo Moves Quickly for 311 Cloud Contact Center Amid COVID-19 Shutdowns -
11/06/2020
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Onix Expands Google Cloud Offerings -
11/06/2020
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Startups Gain Access to RingCentral via AWS Activate Console -
11/06/2020
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IntelePeer Boosts Contact Center CX Capabilities -
11/06/2020
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Powtoon Launches Visual Communication Platform -
10/30/2020
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Airtel Launches Airtel IQ, Cloud Omni-Channel Communications Platform -
10/29/2020
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Inspiro Picks WorkGenda to Boost Contact Center WFM -
10/29/2020
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Semos Cloud Shows Off Innovative HR Tools at SAP SuccessConnect EMEA -
10/23/2020
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Talkdesk Teams with Calldesk for Conversational AI in Contact Centers -
10/22/2020
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Lifesize Partners with Omilia to Bring Conversational AI to the Contact Center -
10/22/2020
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8x8 Helps phoenixNAP Operate-from-Anywhere with its Cloud Communications Platform -
10/14/2020
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Bandwidth to Acquire Voxbone -
10/14/2020
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H&M Using Nuance Virtual Assistants for Live Chat on Google Search & Maps -
10/14/2020
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Intelisys Now Platinum Partner in 8x8 Open Channel Program -
10/07/2020
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DIDWW Intros phone.systems API -
10/07/2020
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SpeechLogix and CounterPath Team Up for Better Agent Performance in the Call Center -
10/07/2020
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Premier CX Personalizes On-Hold Time for Customers -
09/29/2020
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Zappix & HGS Digital Partner for Better Omnichannel Customer Experiences -
09/29/2020
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Melrose Labs Partners with Phronesis to Protect Businesses from Fraud -
09/24/2020
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Avaya Spaces Makes Virtual Learning Possible Across the Globe -
09/24/2020
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More Contact Centers Embrace WFH During COVID-19 -
09/24/2020
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CCi Voice Acquires Tele-Verse Communications, Expanding Footprint in Northeast -
09/16/2020
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West Texas Bank Successfully Enhances Communications Efforts with RingCentral -
09/16/2020
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8x8 Expands Global Business Development, Appoints Chief Revenue Officer -
09/16/2020
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Infobip Helping Brands Create More 'Moments' with their Customers -
09/10/2020
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ENTA Chooses RingCentral to Improve Patient and Employee Engagement -
09/10/2020
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RingCentral Australia Signs Master Agent Agreement with Westcon-Comstor -
09/10/2020
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Remote Collaboration Soaring, Zoom & Facebook Announce New Video Integrations -
09/08/2020
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First Insight Enhances VoC Analytics Platform -
09/08/2020
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Patton's VoIP Services Pass Interoperability Testing with New SIP Offerings from Deutsche Telekom -
09/08/2020
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Telarus Partners with Mobile Solutions for Complete Mobility Services -
09/04/2020
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Voxox Powers Virtual PBX for Small Businesses in Nigeria -
08/28/2020
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Vonage Awarded for CPaaS Platform -
08/27/2020
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Insurance Agency Shifts to Remote Work with 8x8 Cloud Communications -
08/27/2020
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New Red Box Recording Solution for Microsoft Teams -
08/21/2020
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DVSAnalytics Intros WFOaaS Offering for Amazon Connect -
08/21/2020
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VyStar Seeking to Fill Contact Center Seats in Florida -
08/21/2020
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Noble Collaboration Now a Vodia Preferred Distributor in Spain & Portugal -
08/17/2020
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USC Moves to Hybrid Remote Learning with Help from Tech Partners -
08/14/2020
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Merseyrail Accelerates Digital Transformation Forward with Kronos -
08/13/2020
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Study Uncovers Global Shift in Future of Work for Tech Employees -
08/13/2020
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2600Hz Wins 2020 Best Wholesale Cloud Communications Provider -
08/07/2020
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Fuze Boosts Enterprise Communications with New Patent -
08/07/2020
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Onepath Strengthens Remote Workforce with UCaaS Offering -
08/07/2020
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Pax8 Joins RingCentral As Channel Partner -
07/30/2020
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Great Plains Communications Empowers Enterprise Customers with Managed Wi-Fi -
07/30/2020
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Investors Bank on Talkdesk, New Series C Funding Announced -
07/30/2020
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eGain Automates Customer Engagement for Financial Services Giant -
07/24/2020
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Boostlingo 4.1 Features Popular Zoom Integration -
07/24/2020
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Zuper Boosts Customer Service, Brings Support Agents & Field Teams Together via Zendesk -
07/24/2020
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RingLeader Recognized as Emerging Networking and UC Vendor -
07/24/2020
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IPFone Boosts Communications Delivery During COVID-19 with Help from Ribbon Communications -
07/21/2020
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Colorado Call Center Using Virtual Assistant for Unemployment Support Line -
07/20/2020
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IPFone Boost Communications Delivery During COVID-19 with Help from Ribbon Communications -
07/20/2020
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Business VoIP Provider AstraQom Opens Latin America Office -
07/20/2020
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MaxoTel Brings VoIP to Australia with Help from Grandstream -
07/13/2020
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Sabio Group Reaches Further into European CX Market wit Coverage Group Buy -
07/10/2020
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Lifesize Expands Connectivity Options to Microsoft Teams & Other Video Conferencing Providers -
07/10/2020
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Conn3ct Buys IVR Tech Company ICR -
07/10/2020
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Telinta Makes Provisioning for IP Phones Easy Adds Grandstream and Yealink -
07/02/2020
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Bright Pattern Takes Hurtigruten Call Center Remote During COVID-19 -
07/02/2020
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Amazon Ramps Up Customer Support in India -
07/02/2020
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Genesys Cloud Assists Avtex Streamline & Improve Client Experiences -
07/02/2020
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Workforce Logiq Intros IQ Location Optimizer for Improved Talent Sourcing -
06/26/2020
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CommsPlus Signs Master Agent Agreement for Avaya Cloud Office in Australia -
06/26/2020
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ASAPP Picks Flexential to Support Computing Power for AI Research -
06/26/2020
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Sinch Buys ACL Mobile to Expand into India -
06/19/2020
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Batelco Intros Cloud UC Solution for Businesses in Bahrain -
06/19/2020
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ZenFi Networks Partners with PacketFabric for Enterprise Cloud Connectivity -
06/19/2020
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Vonage Appoints New CEO -
06/12/2020
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Serenova & Fuze Team to Deliver UC & Cloud Contact Center Solutions to the Enterprise -
06/12/2020
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WFH Goals: Employees Get Office Phone Extensions with netTALK Business -
06/12/2020
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Martello Appoints VP Global Partnerships and Sales -
06/04/2020
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New Mexico Call Center Shutters Amid Pandemic -
06/04/2020
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Teleinfo Media Call Centers Now Cloud-based -
06/04/2020
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Sytel Launches Global Compliance Engine for Call Centers -
05/29/2020
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Optus Launches Webex Contact Center in Australia -
05/29/2020
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Zadarma Project Answers the Call for VoIP Numbers in Ireland -
05/29/2020
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DWD Expands Call Center Hiring and Staffing to Assist Unemployed Wisconsinites -
05/22/2020
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Horizon Partners with Alianza on New Enterprise Cloud Communications Suite -
05/22/2020
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PossibleNOW Partners with Numeracle for Trusted Call Services -
05/22/2020
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London's Infobip Opens US Headquarters -
05/15/2020
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Unemployment Benefit Wait Times Prompt New Call Center Hiring -
05/15/2020
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Business Conferences Shifting Online with Help of GlobalMeet -
05/15/2020
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RingCentral Helps Goosehead Insurance Bring Entire Workforce Online -
05/08/2020
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Vonage Powers Telehealth Solution for CTI Africa -
05/08/2020
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Businesses Using VoIPstudio Now Have Access to Emergency Call Capabilities -
05/08/2020
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Tencent Intros Enterprise HD Cloud Conferencing in Malaysia -
05/01/2020
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Servion Announces New Cisco Certifications to Strengthen Position in Canada -
05/01/2020
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Puzzel Purchases U-WFM in UK Expansion Plan -
05/01/2020
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BCM One Acquires nexVortex to Accelerate SIP in the Enterprise -
04/24/2020
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Evolve IP Prioritizes Telemedicine Solution Deployments During COVID-19 -
04/24/2020
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Canonical Offering Managed Apps to Help Organizations Modernize -
04/20/2020
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New ACD Queues Pro from VirtualPBX Helps Large Call Teams -
04/20/2020
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New Voice Monitoring Solution from Insightful Technology Reduces Risk -
04/16/2020
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VoiceNation Announces Workforce Increase Amid COVID-19 Uncertainty -
04/16/2020
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NorthStar Home Chooses 8x8 for WFH Support During COVID-19 -
04/10/2020
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ConvergeOne Bringing New Avaya Cloud Office to Mid-Market -
04/09/2020
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Jacada Offers Free Customer Service Automation Solutions During COVID-19 Pandemic -
04/08/2020
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DOJ Puts Stop to Telecom Carriers Facilitating Robocall Fraud -
04/03/2020
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New MSP Ascend Technologies Launches in the Midwest -
04/02/2020
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Replicant Brings AI to Call Centers During COVID-19 -
04/02/2020
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Melrose Labs Launches Voice Conferencing for UK Customers -
04/02/2020
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Bright Pattern Backs Call Centers with Virtual Capabilities During COVID-19 Pandemic -
03/27/2020
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CounterPath Opens Virtual Meeting Rooms & Joins FCC 'Keep Americans Connected' Initiative -
03/24/2020
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As Remote Workforce Grows, AudioCodes Intros Live for Microsoft Teams -
03/24/2020
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Nextiva Celebrates Brand New Headquarters in Arizona -
03/19/2020
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Du Establishes Distance Initiative in UAE Amid COVID-19 Closures -
03/19/2020
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CallTower Offers Support for Remote Work as COVID-19 Spreads -
03/17/2020
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COVID-19 Closes Verizon Call Center in South Carolina -
03/17/2020
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Noetica Gains Patent for Live Person Detection in Automated Calls -
03/12/2020
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New Call Routing Feature from NEC Reduces Telephony Spend -
03/12/2020
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Zoom Now Offering Referral Partner Program for Master Agents -
03/11/2020
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HomeToGo Chooses Talkdesk to Boost Salesforce and Customer Experiences -
03/11/2020
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CloudConnect Makes Next Gen Communications Possible for SMEs -
03/06/2020
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How to Use Voice of the Customer Tools to Improve Messaging -
03/06/2020
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Digerati Says Nexogy Buy Will Close Soon -
03/06/2020
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Qunifi Teams with Vonage for Better Business Collaboration -
02/25/2020
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NICE inContact CXone Recognized for Innovation -
02/25/2020
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Tritium Picks RingCentral Australia for Digital Transformation -
02/25/2020
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Telinta Steps up MVNO Availability for Travelers with eSIM -
02/21/2020
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TelcoBridges and netsapiens Partner for Improved Network Transformation -
02/21/2020
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Dermalogica Smooths Customer Experiences with 8x8 -
02/21/2020
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Ozonetel Makes Live Call Analytics Possible for the Call Center -
02/21/2020
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Verint Named Intelligent Virtual Assistant Leader -
02/21/2020
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Spok Boosts Clinical Workflows with New Name & Cloud Platform Upgrades -
02/21/2020
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Comcast Buys Blueface, Adds UCaaS to Business Portfolio -
01/29/2020
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Altura & RingCentral Partner to Bring Cloud Solutions to More US Enterprises -
01/29/2020
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How to Reduce Churn & Keep Call Center Agents Engaged -
01/24/2020
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CallTower Fills the Gaps for Microsoft Teams Users -
01/23/2020
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Melrose Labs Now Offering Cloud Communications in Europe -
01/22/2020
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Telkomsel Picks Metaswitch to Offer More UC for Businesses in Indonesia -
01/17/2020
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Peerless Network Picks Ribbon's Cloud2Edge for New CloudPBX -
01/17/2020
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ORGANO Gets Customer Experiences in Shape with Talkdesk -
01/15/2020
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Manhattan Associates and Twilio Step-up Customer Engagement for Retailers -
01/15/2020
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SIP Trunking Market on the Rise, Strong Growth Predicted -
01/06/2020
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