Stefania Viscusi Info

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Communications Update
By Stefania Viscusi
TMC

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She has a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has been covering the telecom and call center industry for over a decade and specializes in commentary and coverage of both workforce management and unified communications topics.

Latest Articles

Study: Organizations Agree Privacy is Must for Customer Data and AI - 01/31/2023
Antel Testing VMware Telco Cloud Platform for 5G Architecture - 01/30/2023
Niagara Networks & Telchemy Partner to Improve Network Visibility for UC - 01/30/2023
Tribes Announces $3.3 Million in Funding, Launches Social Wallets - 01/27/2023
AnswerNet Adds Text Support to Answering Service - 01/27/2023
Yealink Shows Off BH7X Bluetooth Headsets for Hybrid Working - 01/20/2023
Windstream Partners with AWS for Better Virtual Meeting Experiences - 01/20/2023
ClearOne Intros UNITE 260 Pro Camera - 01/20/2023
PacketFabric and Unitas Global Merge to Move NaaS Forward - 01/20/2023
Moveworks' AI Streamlines Employee Onboarding for Starburst - 01/20/2023
Chenega Systems Using Solutions from Zoom to Modernize DoD - 01/13/2023
Vertex and OneBill Partner to Help Businesses Streamline Communication Taxes - 01/12/2023
AVer Intros CAM570 4K Audio Tracking Camera - 01/11/2023
Kandao Launches AI Video Conferencing Terminal - 01/10/2023
LogRhythm Expands Security Operations Capabilities - 01/09/2023
Edgecore Networks Intros EPS200 Series - 01/06/2023
Research Shows Third-Party Workers Put Enterprise Security at Risk - 01/06/2023
Anomali Enhances Offerings to Help Organizations Strengthen Cyber Resiliency - 01/04/2023
MetTel Labs Deploys VMware SD-WAN Over Starlink - 01/04/2023
Is Telco Sustainability a Thing? - 01/04/2023
Motorola Buys Rave Mobile Safety - 01/03/2023
CommScope Enhances Service Provider Channel Program - 01/03/2023
AnyClip to Provide AI Smart Video Center for Zoom Global Partners - 01/03/2023
NexGen Virtual Launches Virtual Office App for Webex - 01/03/2023
Edgecore Networks Launches 2 New Offerings for its SD-WAN Product Line - 01/03/2023
Paige Wireless Rebrands as Ethos Connected - 12/27/2022
Report: State of the Hybrid Workplace - 12/27/2022
Sierra Wireless Offers Critical Communications Solution for First Responders with FirstNet - 12/27/2022
Mobile Messaging to Take Over Digital Commerce in 2023 - 12/27/2022
EnGenius Unveils New Security Gateway - 12/19/2022
Most Remote Workers Are Struggling with IT Issues - 12/19/2022
Scanbot SDK Intros New Document Scanner App Demo - 12/16/2022
Quantela Partners up with T-Mobile to Advance IoT - 12/15/2022
Pure IP Launches Webex Calling Solution for PSTN Connectivity - 12/14/2022
RingCentral Boosts Security for Messaging, Video, and Phone - 12/14/2022
Frame AI Closes $7.6M In Funding to Grow AI-Driven Customer Intelligence Platform - 12/13/2022
Edgecore Networks Intros Next-Gen 2.5G PoE Switch - 12/12/2022
Trilliant and Manx Utilities Begin Rolling Our Smart Electricity Meters Across the Isle of Man - 12/12/2022
It's Time for CSPs to Focus on SMBs - 12/06/2022
ASUS IoT & Media Broadcast Partner for Smart City Solutions - 12/06/2022
N-able Continues to Expand Support for MSPs - 12/02/2022
T-Mobile Launches IoT Developer Kit - 12/02/2022
TBI Adds Aryaka's SD-WAN and SASE to Supplier Portfolio - 12/02/2022
Pure IP Launches Microsoft Teams Partner Program for MSPs - 12/01/2022
Grandstream's Wi-Fi IP Phones Certified with Zoom Phone - 11/29/2022
Gamma Picks Dubber for Call Recording on Teams - 11/28/2022
Box Enhances Zoom App, Adds Automatic Recording Storage - 11/28/2022
Arizona Department of Homeland Security Picks Tanium for Cybersecurity - 11/22/2022
Yamaha's New Video Sound Bar & Collaboration System Improve Conferencing Experiences - 11/21/2022
Basis Technologies and Tech Mahindra Expand Smart Utilities - 11/21/2022
DIDWW Launches PSTN Replacement Solution For Businesses - 11/17/2022
SMBs with Flexible Work Options are Increasing Customer Retention Rates - 11/17/2022
Modeshift Partners with LTCA for Smart Ticketing - 11/17/2022
Ingram Micro Launches SIM to Cloud Solutions for U.S. Channel Partners - 11/15/2022
Ping Raises $15M to Advance Payment Platform for Freelancers - 11/14/2022
Telinta's TeliGlobe Mobile Softphone Now Has In-App Signup - 11/11/2022
Ooma's Advanced Call Flow Features Improve Customer and Employee Experiences - 11/10/2022
Tomahawk Hosts Microsoft Azure SDK on KxM Body-Worn Edge Processor - 11/10/2022
Ooma'a Advanced Call Flow Features Improve Customer and Employee Experiences - 11/10/2022
Intelitek Intros New Training Lab to Prepare Students for Industry 4.0 - 11/08/2022
Retailers Take Notice: Automated Threats Cause 62% of Security Incidents - 11/08/2022
New AVer PTZ Conferencing Camera Gives Remote Meetings an Upgrade - 11/04/2022
Jabra Focuses on Frontline Workers with Newest Headset - 11/04/2022
Passwordless Technology in the Enterprise is Here to Stay - 11/01/2022
Perygee Raises $4.75M for Secure Supply Chain Devices - 10/31/2022
New Jabra Earbuds Keep Calls Professional - 10/31/2022
Assurance IQ Looks to TNS to Get People to Answer their Business Calls - 10/27/2022
Alarm.com Acquires Noonlight to Improve Connected Safety Solutions - 10/25/2022
Voice Remains the Most Important Business Communications Channel - 10/24/2022
VERSES Completes Successful Drone Crowd Safety Monitoring Test - 10/24/2022
The Time for Zero Trust Is Now - 10/24/2022
Rockwell Automation Launches FactoryTalk Design Hub to Speed Time to Market - 10/18/2022
Cradlepoint, Bosch, and T-Mobile Enhance Peachtree Corners Smart City Services - 10/18/2022
Intuit's Technology Platform Drives Innovation - 10/17/2022
Nureva & AVer Partner to Combine Voice & Camera Tracking Capabilities - 10/17/2022
Microsoft-Certified Poly Devices Offer Improved Meeting Collaboration - 10/14/2022
Aryaka & Jenne to Deliver SD-WAN and SASE to Enterprises - 10/13/2022
OptConnect, Cradlepoint Partner for Fully Managed IoT Applications - 10/11/2022
Huawei and Dronetech Extend Smart Farming Project - 10/10/2022
Businesses Want Better, More Efficient Collaboration Tools - 10/07/2022
Cloud Group Partners with DIDWW for International VoIP Expansion - 10/07/2022
Businesses are Gaining Trust in Hybrid Work Security - 10/06/2022
AT&T to Modernize U.S. Customs and Border Protection Networks - 10/03/2022
T-Mobile Driving Smart City and Factory Growth with New IoT Solutions - 10/03/2022
eero Expanding Reach with New PoE Business Gateways - 09/30/2022
Telit Adds Local Native IoT Profile to NExTPlus eUICC SIM - 09/30/2022
CrowdStrike Intros Partner Progam, Adds Elite Tier for Business Growth - 09/27/2022
Sinch and Zapier Expand Partnership for Better Business Messaging - 09/26/2022
T-Mobile Joins Fight Against Wildfires with Pano AI - 09/26/2022
Martello Adds AudioCodes SBC Reporting to Experience Monitoring - 09/23/2022
The Desk Phone is Not Dead: Sangoma Ships One Millionth IP Phone - 09/23/2022
TD SYNNEX Launches IAconnects MobiusFlow Click-to-Run on Azure - 09/20/2022
Snom C300 and A330M Designed with Hybrid Workers in Mind - 09/20/2022
Hybrid Workplaces are The Future of Work - 09/19/2022
Logitech's Newest Webcams & Headphones Designed for Hybrid Workers - 09/19/2022
Smart Eye AI Driver Monitoring Technology Keeps Roadways Safer - 09/16/2022
Mobile Business Messaging Market Set to Explode - 09/13/2022
The 20 MSP Continues Rapid Expansion Efforts, Scoops Up 6 MSPs - 09/12/2022
New iShare X Wireless Conferencing System from INFOBIT - 09/12/2022
PBX On The Cloud Partners with DIDWW - 09/09/2022
Rope Launches Crowdfunding for Baton Plug AI Traffic Accident Detector - 09/09/2022
UCaaS Market to Top $161B by 2031 - 09/07/2022
Tango Brings Mobile UC to Frontline Workers - 09/06/2022
Neustar, TNS Join Forces to Restore Trust in Enterprise Phone Communications - 09/06/2022
CISOs are Likely to Outsource Security Program Improvements - 09/06/2022
Forward Thinking Systems Integrates With Toyota Fleet Vehicles - 09/06/2022
RingCentral Selected by Big Ass Fans to Empower its Hybrid Workforce - 08/30/2022
Teltech Chooses Betacom for 5G Upgrade of its Dallas Warehouse - 08/29/2022
Nextech AR Using LiDAR for Metaverse Spatial Mapping - 08/29/2022
Innovative Headset Tech from Shokz Boosts Workplace Productivity - 08/26/2022
Kensington Adds Pro Audio Solutions for Professional Video Conferencing - 08/26/2022
Forcing Employees to Return to the Office Isn't Working - 08/23/2022
Organizations Adopting Cloud Remain Strong Despite Market Conditions - 08/23/2022
Virtual Desktop Infrastructure Market Continues to Grow - 08/22/2022
Safe Security Now Provides Free Cyber Risk Calculations - 08/22/2022
NextivaONE Makes Team Communication and Collaboration Easy - 08/19/2022
Sharp Brings Digital Workplace Together with Hybrid Meetings - 08/16/2022
Gen Z Wants Same Day Pay - 08/16/2022
CallCabinet Celebrates 10 Years of Call Recording - 08/15/2022
etherFAX Brings Secure Document Delivery to Microsoft Teams - 08/15/2022
A2P Messaging to Continue Global Upward Trend - 08/15/2022
Tech Sector Must Learn to Modernize Hiring Practices - 08/15/2022
Thryv Platform Now Includes Google Business Messages - 08/10/2022
Nomosphère Brings Wi-Fi from Cambium Networks to CASVP - 08/05/2022
Poly Announces Enterprise-grade Support Service - 08/05/2022
TBI Now a Telecom Solutions Broker for Sangoma's Solutions - 08/05/2022
NextNav and Valor Systems Bring Greater Precision to Public Safety - 08/05/2022
Lumen Secures U.S. Customs and Border Protection Network Services Contract - 08/02/2022
Fusion Connect and Intrado Announce Partnership - 08/02/2022
Dubber Available Now on NUWAVE's iPILOT Platform - 08/02/2022
Startek Launches AI Platform to Boost Customer Experience and Employee Satisfaction - 07/29/2022
Infobip Adds WhatsApp & SMS to Microsoft Dynamics 365 - 07/29/2022
Laivly Modernizes Call Centers with New AI Platform - 07/21/2022
Soprano Brings CPaaS Platform Deeper into the US Market - 07/21/2022
XOi & FieldConnect Combine to Empower Field Service Providers - 07/21/2022
OnTask API Adds Digital Signature Integration and Workflow Solutions - 07/21/2022
Study Says Excessive Video Conferencing is Causing Workers to Burn Out - 07/21/2022
Glass Enterprise 2 Comes to T-Mobile with Exclusive Bundle from Hyperion - 07/18/2022
N-able Intros All-in-One Platform for Growing MSPs - 07/15/2022
Rent-A-Center Using Video to Boost Customer Experiences - 07/15/2022
Gillette Stadium Advances Security with AI Weapons Detection System - 07/15/2022
Schneider Electric Updates Education Platform to Help with Data Center Talent Shortage - 07/15/2022
HubEngage Launches Intranet Solution for Improved Employee Engagement - 07/12/2022
Gamification Wins over Traditional e-Learning for Corporate Training - 07/11/2022
EPOS & 10ZiG Announce Partnership to Improve Virtual Work Experiences - 07/11/2022
Tango Networks Partners with BT Wholesale for Business Mobile Services - 07/11/2022
New Report Ranks Sangoma Number One in UC Satisfaction - 07/08/2022
RingByName Recognized as Top Call Recording Provider - 07/08/2022
Workers Ready to Quit Over Poor Tech Experiences - 07/07/2022
GigTel Partners with Jenne to Expand Reach of UCaaS and CCaaS Voice Services - 07/05/2022
Cloudli Buys ConnectMeVoice - 07/05/2022
New twine for Zoom App Makes Speed Networking Sessions Possible - 07/05/2022
Intrado Intros Power Access for Improved 911 Communication Workflows - 06/27/2022
Yamaha Expands Microsoft Teams Interoperability - 06/21/2022
VoIP Services Market to Soar Past $278B by 2031 - 06/20/2022
LiveSwitch Intros Easy, One-click Video Conferencing - 06/20/2022
Vonage Named 2022 CPaaS Leader - 06/07/2022
Cybersecurity a Top Concern with Digital Transformation Projects - 06/06/2022
IBM Donates $5M to Help Public Schools Protect Against Ransomware - 06/06/2022
MoEngage Adds WhatsApp Integration - 05/31/2022
Time is Ltd. Adds Zoom Analytics for Better Meetings - 05/31/2022
Ingram Micro Cloud & Pluralsight Partner to Advance Cloud Service Adoption - 05/27/2022
New Vidi 150 Conferencing Camera from Biamp - 05/26/2022
HigherGround Secures Patent for Live911 Technology - 05/17/2022
RingCentral Helps Insurance Services Company to Better Support Customers and Remote Employees - 05/17/2022
Poly Intros Pro-Grade Devices for Remote Workforce - 05/16/2022
VoiceBoxer Version 4 for Multilingual Video Conferencing - 05/13/2022
DIDWW SIP Trunking Now Compliant with Avaya OneCloud - 05/13/2022
iQor Continues Domestic Contact Center Expansion, Opens New Facility in Allentown, PA - 05/09/2022
Pure IP Zoom Phone Solution App Now Available - 05/09/2022
Google Says No More to Call Recording Apps - 04/29/2022
OpenText's Lewiston Call Center Going Virtual - 04/29/2022
AI's Role in Call Center Training - 04/28/2022
AudioCodes Now a Partner for Microsoft's Operator Connect Accelerator - 04/27/2022
Report Shows 5G Growth Strengthening in Asia-Pacific - 04/27/2022
RingCentral & Mitel Announce First Round of Certified Devices - 04/26/2022
CyberData Intros SIP Dual Relay Controller for Secure Access - 04/26/2022
ThreatLocker Raises $100M Series C - 04/26/2022
Sensata Technologies Launches IIoT Platform to Boost Manufacturing Productivity - 04/26/2022
Nextiva Intros NextivaONE Enhanced Partner Program - 04/21/2022
Zoom Adds Whiteboard Digital Canvas to Boost Remote Collaboration - 04/21/2022
SPI Software Teams with ConnectionsGRP for New SPI Connect Platform - 04/20/2022
TII Intros Arabic NLP Model NOOR - 04/20/2022
Reinvent Telecom Intros New SIP Trunking Solution for Zultys & 3CX PBXs - 04/19/2022
ACT Chooses Avaya OneCloud to Improve Experiences, Lower Costs - 04/19/2022
Verint Adds Compliance Recording for Zoom - 04/18/2022
Cirrus Wins $15M Government Managed Services Contract - 04/11/2022
Landis+Gyr Intros New Smart Meters - 04/11/2022
CGS Administrators Awarded Contact Center Excellence Certification - 04/07/2022
MSP Connectria Now AWS Premier Consulting Partner - 04/07/2022
Breezeline Launches Mobile App to Improve Customer Experiences - 04/07/2022
Seeing Through Emergency Call Center Staffing Issues - 04/01/2022
Thai Government Agency to Adopt AI - 04/01/2022
Canceled Flight, Poor Customer Communications Plague Allegiant Air - 04/01/2022
LG Electronics Confirms Future in Blockchain and Crypto - 04/01/2022
SoftWriters & Mediprocity Team to Advance Real-Time Pharmacy Communications - 03/31/2022
Impact SourcingCX Brings BPO Services to Global Customer Contact Centers - 03/29/2022
MSP Lunavi Strengthens Gold Partner Status with Microsoft Certifications - 03/29/2022
IRS Opens Office Dedicated to Improving Taxpayer Customer Experiences - 03/11/2022
UJET Launches CX Intercloud Cloud Failover Solution - 03/11/2022