Latest Articles |
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Escape Artists Chooses Voyager for Voice & Broadband -
09/17/2021
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Logitech Transforms Meeting Spaces with New Touch Screen Solutions -
09/17/2021
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IntelePeer Adds Voice to IBM Waston Virtual Agent -
09/17/2021
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Allied First Bank Chooses Finn AI Chatbots for Better Customer Experiences -
09/10/2021
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Enigmai to Test New WFM Business Suite in Tel-Aviv -
09/10/2021
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Servion Maintains Cisco Gold Provider Worldwide Status -
09/10/2021
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Flexential Cloud Fabric Launches to Provide Secure, On-demand Connectivity -
09/02/2021
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Level AI Launches to Transform Customer Interactions -
09/02/2021
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Sitel Group Acquires Sykes Enterprises -
09/02/2021
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Chatwoot's New Open Source Customer Engagement Platform Could Change the Game -
08/20/2021
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Kakao Looks to Singapore for Next Blockchain Move -
08/20/2021
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Uniphore Buys Jacada -
08/20/2021
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LiveVox Study Finds 229% ROI Using Its Contact Center Solutions -
08/13/2021
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Kansas Department of Labor Announces Call Center Investments -
08/13/2021
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LiveVox Study Finds 229% ROI Using it's Contact Center Solutions -
08/13/2021
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Ingram Micro Cloud Reaches 200 AWS Certifications -
08/12/2021
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MPaaS Helping Agencies with Data & Insights -
08/06/2021
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CenturionCARES Releases Contact Center Software v14.5 -
08/05/2021
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Contact Center Leaders Struggle with Future of Work Post-Pandemic -
08/05/2021
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911 Call Centers Experience Service Interruption During Phone System Maintenance -
07/28/2021
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Lingo Provides Update on STIR/SHAKEN Technology -
07/28/2021
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Broadvoice Buys GoContact -
07/27/2021
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How Automation and Data Access Are Changing Customer Experiences -
07/22/2021
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Cofense Launches Email Security Solution for MSPs -
07/21/2021
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Concentrix Announces Chattanooga Call Center Hiring -
07/21/2021
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Introducing Centrical for Amazon Connect -
07/19/2021
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AI in Contact Centers: Where Transcription Technology Fits In -
07/16/2021
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Performance 360 Offers Free Call Center Training for Displaced Tourism Agents -
07/16/2021
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Beanfield Metroconnect Partners With Cisco for Virtual Collaboration Tool -
07/12/2021
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Nirvanix Delivers Innovative and Scalable VoIP Phone Solutions for Businesses -
07/12/2021
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LG Electronics Expands Cloud-based Call Centers to 11 New Countries -
07/09/2021
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Google Cloud & Ericsson Bring 5G to the Edge Cloud -
07/06/2021
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Wipro Teams with Oracle for Zero Cost Transformation -
06/18/2021
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Call 48 Expands VoIP Phone Number Inventory -
06/18/2021
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Call Center Management Tips for Improving Quality Assurance -
06/11/2021
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Buchanan Technologies Gains SOC 2 Type 2 Certification for Managed Services -
06/11/2021
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Emplifi Adds Messenger API for Instagram -
06/11/2021
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didXL Launches Local Termination Outbound Calling in 22 Countries -
06/07/2021
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Panzura Modernizes Data Management for MSPs -
06/04/2021
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Y Meadows Intros Automated AI Customer Service -
06/04/2021
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Cabify Selects Talkdesk to Automate Contact Center -
06/04/2021
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Lending Solutions Opens Call Center in Knoxville -
05/17/2021
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Infobip Buys Anam -
05/17/2021
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Fanvil and Enreach Partner for Better Business Communications -
05/17/2021
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Analytic Index Partners with OneStone to Expand Managed Services -
05/10/2021
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Five9 Announces Customer Experience Maturity Model Framework -
05/07/2021
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Trusaic Secures New Patents Focused on Clean Data & Flawless Compliance -
05/07/2021
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Clarabridge Intros AI-Augmented Quality Management Solution -
05/07/2021
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Salesforce Focusing on Customer Service from Anywhere -
04/29/2021
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Dialpad Continues Company Expansion in Australia -
04/29/2021
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Hemmersbach Picks DIDWW for VoIP Transition -
04/29/2021
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Omnichannel Focus Grows in the Contact Center to Boost Agent and Customer -
04/26/2021
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MSP Provider TPx Announces New Chief Revenue Officer -
04/26/2021
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Authority Software Releases New Workforce Management Solution -
04/23/2021
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BeOne and Enreach Partner to Bring UC Solutions Deeper into European Market -
04/16/2021
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DMI Joins with Atento & NTT Data to Power Maryland COVID-19 Vaccination Support Center -
04/16/2021
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Semafone and Avaya Team Up for Contact Center Payment Security -
04/16/2021
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Sodexo Healthcare Wins Managed Services Agreement with Conductiv -
03/31/2021
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NWN Awarded State Agency Contracts for Commonwealth of Massachusetts -
03/22/2021
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Inflow Communications Buys Denver-based PeakView -
03/22/2021
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Comm100 Now Fully Integrated with Cisco Contact Center Solutions -
03/22/2021
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Crexendo to Buy NetSapiens -
03/15/2021
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Orion Innovation Partners with Ribbon & AVCT for Digital & Product Development -
03/15/2021
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Datto Picks NEXTGEN Asia as Distribution Partner in Southeast Asia -
03/08/2021
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ACUITY by Tyto Athene & MicroAutomation Launch NG 9-1-1 Solution -
03/08/2021
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Impact Enhances & Simplifies Carrier CPaaS Offerings -
02/26/2021
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Verizon Business Strengthens Customer Experiences with Genesys Cloud -
02/26/2021
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NYC-based Financial Advisory Team Picks CellTrust for Mobile Productivity and Compliance -
02/26/2021
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Ehave Pushes Big Data, AI for Future of Healthcare -
01/29/2021
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Medallia Enhances Remote Workforce Management with New Offerings -
01/29/2021
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DIDWW Releases phone.systems v 2.9 -
01/22/2021
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Nextrove Partners with AMC Technology for DaVinci iPaaS -
01/22/2021
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CommsChoice Offering New Affordable Hosted PBX Plans with Handsets -
01/22/2021
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NYNJA Intros Enterprise-Grade, Encrypted Document, and File Management System -
01/08/2021
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Quadient Impress Platform Now Includes Cloud-Based Document Delivery -
01/08/2021
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Another VoIP Service Provider Hit by FTC for Facilitating Illegal Telemarketing Robocalls -
12/16/2020
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United Brings Virtual Customer Service to the Airport -
12/16/2020
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El Paso Water Transforms Customer Service with Infosys -
12/15/2020
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Tide's On-Demand Dry Cleaning Service Named Best in Customer Service -
12/15/2020
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CardSnacks Upgrades Digital Gift and Greeting Cards App for Businesses -
12/10/2020
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Smartronix a Part of Professional Services Now Inside AWS Marketplace -
12/10/2020
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Horizon Telecom Taking RingCentral Cloud-based Business Communications Global -
12/10/2020
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WidePoint to Provide Wireless Managed Services for US Department of Homeland Security -
12/03/2020
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Twilio Helps BGL Group Deliver Better Customer Care -
12/02/2020
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ServiceNow Buys Element AI -
12/02/2020
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Deloitte Hong Kong Partners with Qualys for Cyber Services -
12/02/2020
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Servion Global Solutions Partners with Jacada for Customer Service Automation -
11/25/2020
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TouchPoint Accelerates Contact Center Performance Management with Platform Update -
11/25/2020
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Fisher & Paykel Picks Vonage for Global Customer Support -
11/24/2020
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NRTC Managed Services Group Ramps Up Offerings for Rural America During COVID-19 -
11/19/2020
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8x8 Takes Strong Position in 2020 Gartner Magic Quadrant for CCaaS -
11/18/2020
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Bond Protects Employee Security Outside of the Office -
11/18/2020
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Enreach Buys Botsquad, Adds Conversational AI to Portfolio -
11/16/2020
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Sungard AS Grows Next-Gen AWS MSP Partners -
11/16/2020
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Telinta Teams with Alcatel-Lucent Enterprise to Automate Provisioning of SIP Phones -
11/16/2020
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Customers Demand Digital, Personalized Experiences for 2020 Holiday Shopping Season -
11/16/2020
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City of Buffalo Moves Quickly for 311 Cloud Contact Center Amid COVID-19 Shutdowns -
11/06/2020
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Onix Expands Google Cloud Offerings -
11/06/2020
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Startups Gain Access to RingCentral via AWS Activate Console -
11/06/2020
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IntelePeer Boosts Contact Center CX Capabilities -
11/06/2020
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Powtoon Launches Visual Communication Platform -
10/30/2020
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Airtel Launches Airtel IQ, Cloud Omni-Channel Communications Platform -
10/29/2020
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Inspiro Picks WorkGenda to Boost Contact Center WFM -
10/29/2020
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Semos Cloud Shows Off Innovative HR Tools at SAP SuccessConnect EMEA -
10/23/2020
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Talkdesk Teams with Calldesk for Conversational AI in Contact Centers -
10/22/2020
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Lifesize Partners with Omilia to Bring Conversational AI to the Contact Center -
10/22/2020
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8x8 Helps phoenixNAP Operate-from-Anywhere with its Cloud Communications Platform -
10/14/2020
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Bandwidth to Acquire Voxbone -
10/14/2020
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H&M Using Nuance Virtual Assistants for Live Chat on Google Search & Maps -
10/14/2020
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Intelisys Now Platinum Partner in 8x8 Open Channel Program -
10/07/2020
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DIDWW Intros phone.systems API -
10/07/2020
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SpeechLogix and CounterPath Team Up for Better Agent Performance in the Call Center -
10/07/2020
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Premier CX Personalizes On-Hold Time for Customers -
09/29/2020
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Zappix & HGS Digital Partner for Better Omnichannel Customer Experiences -
09/29/2020
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Melrose Labs Partners with Phronesis to Protect Businesses from Fraud -
09/24/2020
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Avaya Spaces Makes Virtual Learning Possible Across the Globe -
09/24/2020
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More Contact Centers Embrace WFH During COVID-19 -
09/24/2020
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CCi Voice Acquires Tele-Verse Communications, Expanding Footprint in Northeast -
09/16/2020
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West Texas Bank Successfully Enhances Communications Efforts with RingCentral -
09/16/2020
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8x8 Expands Global Business Development, Appoints Chief Revenue Officer -
09/16/2020
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Infobip Helping Brands Create More 'Moments' with their Customers -
09/10/2020
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ENTA Chooses RingCentral to Improve Patient and Employee Engagement -
09/10/2020
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RingCentral Australia Signs Master Agent Agreement with Westcon-Comstor -
09/10/2020
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Remote Collaboration Soaring, Zoom & Facebook Announce New Video Integrations -
09/08/2020
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First Insight Enhances VoC Analytics Platform -
09/08/2020
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Patton's VoIP Services Pass Interoperability Testing with New SIP Offerings from Deutsche Telekom -
09/08/2020
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Telarus Partners with Mobile Solutions for Complete Mobility Services -
09/04/2020
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Voxox Powers Virtual PBX for Small Businesses in Nigeria -
08/28/2020
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Vonage Awarded for CPaaS Platform -
08/27/2020
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Insurance Agency Shifts to Remote Work with 8x8 Cloud Communications -
08/27/2020
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New Red Box Recording Solution for Microsoft Teams -
08/21/2020
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DVSAnalytics Intros WFOaaS Offering for Amazon Connect -
08/21/2020
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VyStar Seeking to Fill Contact Center Seats in Florida -
08/21/2020
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Noble Collaboration Now a Vodia Preferred Distributor in Spain & Portugal -
08/17/2020
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USC Moves to Hybrid Remote Learning with Help from Tech Partners -
08/14/2020
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Merseyrail Accelerates Digital Transformation Forward with Kronos -
08/13/2020
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Study Uncovers Global Shift in Future of Work for Tech Employees -
08/13/2020
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2600Hz Wins 2020 Best Wholesale Cloud Communications Provider -
08/07/2020
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Fuze Boosts Enterprise Communications with New Patent -
08/07/2020
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Onepath Strengthens Remote Workforce with UCaaS Offering -
08/07/2020
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Pax8 Joins RingCentral As Channel Partner -
07/30/2020
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Great Plains Communications Empowers Enterprise Customers with Managed Wi-Fi -
07/30/2020
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Investors Bank on Talkdesk, New Series C Funding Announced -
07/30/2020
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eGain Automates Customer Engagement for Financial Services Giant -
07/24/2020
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Boostlingo 4.1 Features Popular Zoom Integration -
07/24/2020
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Zuper Boosts Customer Service, Brings Support Agents & Field Teams Together via Zendesk -
07/24/2020
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RingLeader Recognized as Emerging Networking and UC Vendor -
07/24/2020
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IPFone Boosts Communications Delivery During COVID-19 with Help from Ribbon Communications -
07/21/2020
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Colorado Call Center Using Virtual Assistant for Unemployment Support Line -
07/20/2020
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IPFone Boost Communications Delivery During COVID-19 with Help from Ribbon Communications -
07/20/2020
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Business VoIP Provider AstraQom Opens Latin America Office -
07/20/2020
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MaxoTel Brings VoIP to Australia with Help from Grandstream -
07/13/2020
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Sabio Group Reaches Further into European CX Market wit Coverage Group Buy -
07/10/2020
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Lifesize Expands Connectivity Options to Microsoft Teams & Other Video Conferencing Providers -
07/10/2020
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Conn3ct Buys IVR Tech Company ICR -
07/10/2020
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Telinta Makes Provisioning for IP Phones Easy Adds Grandstream and Yealink -
07/02/2020
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Bright Pattern Takes Hurtigruten Call Center Remote During COVID-19 -
07/02/2020
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Amazon Ramps Up Customer Support in India -
07/02/2020
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Genesys Cloud Assists Avtex Streamline & Improve Client Experiences -
07/02/2020
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Workforce Logiq Intros IQ Location Optimizer for Improved Talent Sourcing -
06/26/2020
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CommsPlus Signs Master Agent Agreement for Avaya Cloud Office in Australia -
06/26/2020
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ASAPP Picks Flexential to Support Computing Power for AI Research -
06/26/2020
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Sinch Buys ACL Mobile to Expand into India -
06/19/2020
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Batelco Intros Cloud UC Solution for Businesses in Bahrain -
06/19/2020
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ZenFi Networks Partners with PacketFabric for Enterprise Cloud Connectivity -
06/19/2020
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Vonage Appoints New CEO -
06/12/2020
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Serenova & Fuze Team to Deliver UC & Cloud Contact Center Solutions to the Enterprise -
06/12/2020
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WFH Goals: Employees Get Office Phone Extensions with netTALK Business -
06/12/2020
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Martello Appoints VP Global Partnerships and Sales -
06/04/2020
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New Mexico Call Center Shutters Amid Pandemic -
06/04/2020
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Teleinfo Media Call Centers Now Cloud-based -
06/04/2020
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Sytel Launches Global Compliance Engine for Call Centers -
05/29/2020
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Optus Launches Webex Contact Center in Australia -
05/29/2020
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Zadarma Project Answers the Call for VoIP Numbers in Ireland -
05/29/2020
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DWD Expands Call Center Hiring and Staffing to Assist Unemployed Wisconsinites -
05/22/2020
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Horizon Partners with Alianza on New Enterprise Cloud Communications Suite -
05/22/2020
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PossibleNOW Partners with Numeracle for Trusted Call Services -
05/22/2020
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London's Infobip Opens US Headquarters -
05/15/2020
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Unemployment Benefit Wait Times Prompt New Call Center Hiring -
05/15/2020
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Business Conferences Shifting Online with Help of GlobalMeet -
05/15/2020
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RingCentral Helps Goosehead Insurance Bring Entire Workforce Online -
05/08/2020
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Vonage Powers Telehealth Solution for CTI Africa -
05/08/2020
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Businesses Using VoIPstudio Now Have Access to Emergency Call Capabilities -
05/08/2020
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Tencent Intros Enterprise HD Cloud Conferencing in Malaysia -
05/01/2020
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Servion Announces New Cisco Certifications to Strengthen Position in Canada -
05/01/2020
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Puzzel Purchases U-WFM in UK Expansion Plan -
05/01/2020
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BCM One Acquires nexVortex to Accelerate SIP in the Enterprise -
04/24/2020
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Evolve IP Prioritizes Telemedicine Solution Deployments During COVID-19 -
04/24/2020
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Canonical Offering Managed Apps to Help Organizations Modernize -
04/20/2020
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New ACD Queues Pro from VirtualPBX Helps Large Call Teams -
04/20/2020
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New Voice Monitoring Solution from Insightful Technology Reduces Risk -
04/16/2020
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VoiceNation Announces Workforce Increase Amid COVID-19 Uncertainty -
04/16/2020
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NorthStar Home Chooses 8x8 for WFH Support During COVID-19 -
04/10/2020
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ConvergeOne Bringing New Avaya Cloud Office to Mid-Market -
04/09/2020
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Jacada Offers Free Customer Service Automation Solutions During COVID-19 Pandemic -
04/08/2020
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DOJ Puts Stop to Telecom Carriers Facilitating Robocall Fraud -
04/03/2020
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New MSP Ascend Technologies Launches in the Midwest -
04/02/2020
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Replicant Brings AI to Call Centers During COVID-19 -
04/02/2020
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Melrose Labs Launches Voice Conferencing for UK Customers -
04/02/2020
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Bright Pattern Backs Call Centers with Virtual Capabilities During COVID-19 Pandemic -
03/27/2020
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