February 28, 2019
Webinar - There's a Better Way to Use NPS
By Maurice Nagle, Web Editor
As a business, you may know your Net Promoter Score®, but true growth comes from increasing that score. Do you know how to improve your score? Do you leverage your customer feedback to fuel growth?
In order to unlock a world-class score (top 10% of your industry), as well as the business results that go with it, organizations must employ better NPS strategies.
On March 19th the “The New NPS Best Practices” webinar brings together Global Director of Client Success from Cofense Scott Renna and AskNicely CEO Aaron Ward to offer firsthand insights into the NPS evolution.
The discussion will cover the shift in NPS from the C-suite to the front line staff, how to leverage feedback automation for growth, the 5 necessary steps to include in your NPS approach, the types of results you can expect as well as more best practice insights into actioning feedback in your NPS strategy.
Forrester (News - Alert) says that 81% of businesses place increasing customer loyalty and retention as their top priority in 2019. While 80% also want to improve customer experiences. NPS Best Practices can help you accomplish both goals.
Make customer loyalty and satisfaction a priority for the entire organization. For this upcoming event, we welcome marketers seeking new strategies for customer-supported growth; operations leaders looking to build a customer-focused culture and connect feedback to the bottom line; and customer success and service leaders wanting to deliver exceptional experiences and show value.
Join us on March 19th to learn more about improving your NPS and bottom line results.