October 06, 2016
Webinar - How You Can Employ Smart Digital Solutions to Better Engage Your Customers
By Paula Bernier, Executive Editor, TMC
Customer service has moved front and center as broadband, the Internet, and mobile devices have enabled people to connect and access information from virtually anywhere. That has created a populace that is more demanding than ever and that can easily do business or use the applications of alternative providers if what they’re presented with doesn’t meet their expectations.
This holds true whether the ‘customer’ is a current or prospective client, an employee that needs to use a business tool to be more productive, or even a citizen interfacing with a government agency.
The good news is that unified communications, collaboration, content center solutions, and the underlying network infrastructure on which they run, can now allow people to reach out to businesses and other organizations as they like; help workers to be more productive; and enable companies and government agencies to reach out to people to make them offers, provide them with education, and give them guidance on how to stay safe.
The webinar “Smart Digital Solutions to Engage Your Customers Better” will discuss all of the above, explaining what's possible with state-of-the-art infrastructure and communications solutions, and how your organization, its customers, and the world at large can benefit from them.
Webinar attendees will learn how business workflow automation combined with a secure and automated networking infrastructure can significantly change both business and customer/citizen outcomes; how smart industry solutions can address an array of verticals and use cases, from office efficiency, to various verticals, and public safety; and why fabric based software-defined networking is the best option to underpin all of this.
This opportunity for free education will be presented in a conversational format, with yours truly chatting with Jean Turgeon (News - Alert), vice president and chief technologist for software defined architecture at Avaya. We hope you’ll join us. To register, click here.
Edited by Alicia Young