Latest Articles |
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Toku, Zoom Join Forces to Enhance BYOC Integration Capabilities -
09/20/2021
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Suffering From Zoom Fatigue? Consider A Trip To The Metaverse -
09/20/2021
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RingCentral Granted Unified License by India's Department of Telecommunications -
09/17/2021
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Dialpad Announces Acquisition of Kare Knowledgeware -
09/17/2021
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NICE and Bell Canada Form Agreement to Expand CXone Availability -
09/16/2021
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Vonage Announces HIPAA-Compliant SMS/Video Capabilities -
09/16/2021
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Proximie Announces Deployment of 8x8 callstats Solution -
09/16/2021
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Destiny Solidifies UCaaS Dominance in Europe with IPVision Acquisition -
09/16/2021
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Wipro Secures $44.5m Managed Services Deal with National Grid -
09/14/2021
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Shifting Focus to Customer Experiences Can Ensure Long Term Business Success -
09/14/2021
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e-Money, Algorand Integration Looks to Increase Stablecoin Usage Across Europe -
09/14/2021
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Vowel Secures $13.5 Million in Series A Investment Round -
09/14/2021
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Biden Administration Expands Government Definition of Customer Experience -
09/13/2021
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Peraton Awarded $60 Million to Support CDC with Cloud/Data Services -
09/13/2021
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Fuze Announces Enhancements to Microsoft Teams Workflow Integrations -
09/13/2021
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InMoment Announces Finalization of Lexalytics Acquisition -
09/13/2021
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net2phone Reveals New Phone App for Microsoft Teams -
09/13/2021
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Apple Must Now Allow Alternative Direct Payment Options In App Store, Judge Rules -
09/10/2021
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Fuze Reveals New Patent for Softphone Control Integration -
09/10/2021
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NLP Startup Cohere Snags $40 Million in Fresh Funding -
09/10/2021
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KT Corp Acquires Singapore-based Epsilon Telecommunications -
09/10/2021
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Nokia and Infradata Reveal New IP/Optical Solution for Netherlands Data Centers -
09/10/2021
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Znet Technologies and Acronis Expand Partnership Across Southeast Asia -
09/09/2021
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Report Finds Majority of Organizations Doubtful of Ransomware Attack Recovery -
09/09/2021
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Komutel Reveals Voice Recording Solution Now Avaya Compliant -
09/09/2021
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Vonage Looks to Support Small Businesses with Future-Proof Cloud Solutions -
09/09/2021
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Plivo Survey Finds Back to School Shoppers Favor Retail Communications Most -
09/08/2021
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Talkdesk Report Finds Low AI Adoption Levels for Retail Contact Centers -
09/08/2021
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CX Startup ClooTrack Snags $4 Million in New Funding -
09/08/2021
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Connecticut Among First States to Allow Digital Drivers Licenses -
09/07/2021
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Toku Secures $5 Million in Series A -
09/07/2021
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El Salvador Struggles with Technical Issues as Crypto Joins Economy -
09/07/2021
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Survey Finds Call Center Agents Concerned About Future of Automation -
09/03/2021
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IQVIA Enhances Medical Contact Center with AI Support -
09/03/2021
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Yeastar Announces Date for UC Launch Event -
09/03/2021
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Surge In Ransomware Attacks Prompts FBI Warning -
09/03/2021
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Aptum Introduces New Tiers For Managed Azure Cloud Services -
09/02/2021
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Solo.io Reports Impressive Growth Statistics During First Half of 2021 -
09/02/2021
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Heritage Global Partners Joins ViciNFT For NFT Services -
09/02/2021
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NICE, Cloud 9 Extend Partnership for Cloud Compliance Suite Integration -
09/02/2021
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Google Cloud Partner Interconnect Now Supported By HSG -
09/01/2021
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VeChain SaaS Solutions Support Chinese Emissions Reduction Efforts -
09/01/2021
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Google Announces Massive Investment in Germany's Cloud Infrastructure/Renewable Energy Resources -
09/01/2021
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2600Hz Joins TeamMate for Microsoft Teams Integration -
09/01/2021
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IBASIS Announces Authorized Carrier of Claro Ecuador Status -
09/01/2021
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Darlington Building Society Recruits 8x8 for Digital Transformation -
09/01/2021
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Texas Court Finds 3 Guilty In Call Center Fraud Operation -
08/31/2021
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Cardinality.io Teams with Google Cloud for CSP Data Support -
08/31/2021
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CareRev Migrates Call Center for Productivity Boost -
08/31/2021
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Electronic Arts Raises Eyebrows with New Blockchain-Related Job Posts -
08/31/2021
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Aparavi Partners with Terralogic to Expand Data Governing Services -
08/31/2021
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OTG Consulting Now Offering Crexendo VIP Platform -
08/30/2021
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Mavenir Announces Telestax Acquisition -
08/27/2021
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RingCentral Upgrades Put Hybrid Work in Spotlight -
08/27/2021
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SK Telecom Teams with Domestic Tech Companies for B2B MEC Solutions -
08/26/2021
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Kristin Gaarder Joins Calabrio as Chief Human Resources Officer -
08/26/2021
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Wayfair Drops Bangor Customer Service Center, Favors Remote Environments -
08/26/2021
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Quadient Joins UiPath for Automation-Focused Strategic Partnership -
08/24/2021
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Is Conversational AI Ready to Take Over for Humans? -
08/24/2021
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Utilizing CRM Integrations to Form Stronger Customer Relationships -
08/24/2021
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CYBAVO Secures $4 Million in Latest Funding Round -
08/24/2021
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Edify Huddle CX v4.0 Brings Enhanced Customer Interactions -
08/23/2021
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IDC Anticipates Serious Growth in Managed Edge Services Over Next Five Years -
08/23/2021
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Dialpad Brings Modern Communications Services to Law Firms -
08/23/2021
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Telia Turns to ServiceNow for Workflow Management Transformation -
08/20/2021
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Airkit Discovers 64% of Customer Service Agents Falling Short -
08/20/2021
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Microsoft Contemplates Piracy Strategy Utilizing Ethereum Blockchain -
08/19/2021
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UCaaS Provider OIT Forms Business Relationship with CLA -
08/19/2021
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ISG Provider Lens Names Persistent Systems Hybrid Cloud Service Leader -
08/19/2021
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'Dialpad for Startups' Program Offers High-Grade Cloud Solutions -
08/19/2021
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Avaya and Microsoft Reveal Azure Communications Integration with Avaya OneCloud CPaaS -
08/19/2021
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NTT DATA Lands $15.4 Million Contract for Argonne National Laboratory IT Support -
08/19/2021
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Complimenting CX Technology with a Human Touch -
08/18/2021
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Keeping Classic Business Ideas in Focus for Top-Tier Customer Service Training -
08/18/2021
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Infobird's New WeChat Solution Highlights Growing Value of Customer Retention -
08/18/2021
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8x8 Puts Pressure On Competition with New Uptime Agreement -
08/17/2021
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Vancouver Prepares For New Blockchain-Based Art Installation -
08/16/2021
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Amazon to Prevent Fraudulent Work Activity with Monitoring Software -
08/13/2021
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Crypto Hackers Surprise Authorities, Returning Majority of Funds After Heist -
08/13/2021
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Talkdesk SkyRockets to $10 Billion Valuation After Series D Funding Round -
08/13/2021
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Tangoe Announces UCaaS Expansion with New Productivity Enhancements -
08/11/2021
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Lingo Revitalizes Brand with Updated Logo and Tagline -
08/11/2021
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Maximizing CX Investments Through Audits and Strategy -
08/10/2021
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Mark Morris Joins SmartStream Leadership -
08/10/2021
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Leading Tech Companies Put Customer Sentiment in Spotlight -
08/10/2021
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Archway Marketing Services Turns to 8x8 for Cloud Overhaul -
08/09/2021
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Avaya Expands Business Capabilities with CTIntegrations Acquisition -
08/09/2021
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Kahuna Blockchain-Based Social Media Ecosystem Goes Live in October -
08/09/2021
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Los Angeles Pacific University Turns to DialPad for Contact Center Switch -
08/06/2021
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TimeTrade SilverCloud Renamed Engageware, Highlighting CX Focus -
08/06/2021
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New Study Finds Varying Success Among Internet-Based Customer Experiences -
08/06/2021
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Los Angeles Pacific University Turns to Dialpad for Contact Center Switch -
08/06/2021
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Questionmark Employer Survey Reveals Major Cybersecurity Concerns -
08/05/2021
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Fully Managed Strengthens Operations with Quartet Services Acquisition -
08/05/2021
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AMP Agency Combines DX Division with SmallTalk -
08/04/2021
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Understanding Chatbot Options for Individual Business Needs -
08/04/2021
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Wings Credit Union Transforms Call Centers with Nuance Solutions -
08/04/2021
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Envera Recruits RingCentral to Upgrade Communications -
08/02/2021
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Coca-Cola Europacific Utilizes 8x8 CPaaS for Secure Mobile Business Operations -
08/02/2021
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So Long, Cookies-How Customer Data Platforms Are Redefining CX -
07/30/2021
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The Underrated Benefits of A Fine-Tuned Call Center -
07/30/2021
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Blockchain-based Motor Insurance Solution Now Available in 23 Countries -
07/29/2021
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Blue Hexagon Integration Battles Ransomware -
07/28/2021
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Five9 Now Accepting Nominations for First Ever Reimagine CX Awards -
07/28/2021
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VAA Philippines Now Trained For Amazon Chatbot Development -
07/28/2021
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Mutare Expands Business Reach with CCA Membership -
07/27/2021
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Sangoma Reports Customer Success Across Diverse Range of Industries -
07/27/2021
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Everbridge Boosts Emergency Response Times with 911 Connect -
07/27/2021
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PossibleNOW Solution Takes Aim at New Florida Telemarketing Law -
07/23/2021
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3CLogic Forms Strategic Partnership with ScreenMeet for ServiceNow Support -
07/23/2021
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Ceridian Report Finds More Employers Using AI for Recruitment Purposes -
07/21/2021
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Finance CEO Sends Warning Regarding Blockchain Potential -
07/21/2021
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Frontline Managed Services Announces Acquisition of InvoicePrep -
07/21/2021
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Reinforcing The Value of AI-Based Contact Centers In The Post-Pandemic Economy -
07/20/2021
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Shentel Business Strikes Deal with York College for Infrastructure Upgrade -
07/20/2021
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Mitel Partner Programs Put Cloud in Focus -
07/20/2021
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Addressing Company Culture With The As-A-Service Model -
07/20/2021
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Is A Four-Day Workweek Feasible Option For Your Business? -
07/19/2021
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Is A Four-Day Workweek Feasible Option For Your Business? -
07/19/2021
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Create Deeper Customer Relationships By Combining DX and CX Data -
07/19/2021
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Smartronix Announces Fifth AWS Service Validation -
07/19/2021
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New Five9 Inference Studio Simplifies Virtual Agent Deployments -
07/19/2021
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Three New Charges Further Solidify Fraud Claims By Long Blockchain Corp. -
07/16/2021
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New Ride Service TADA Partners with Tezos for Hybrid Blockchain Tech -
07/15/2021
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The Significance of Data Sharing in CX Practices -
07/15/2021
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Kyndryl Reveals New Operating Models and Key Leaders as Company Departs from IBM -
07/14/2021
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enVista Finalizes Acquisition of HCM Systems -
07/14/2021
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ActivTrak Coach Aims to Manage Productivity from Anywhere -
07/13/2021
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ProConnect with WebEx Offers Collaboration Enhancements for Hybrid Economy -
07/13/2021
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DIDWW Joins M247 for Global Telephony Expansion -
07/12/2021
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Armor Recruits Bryan Hauptman for Chief Revenue Officer Role -
07/08/2021
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Latest Barracuda Acquisition Signals New Security Offerings -
07/08/2021
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Lemnisk Announces Entry into Japanese Enterprise Market -
07/07/2021
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NICE Outlines Framework for Ethical AI Deployments -
07/07/2021
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X2nSat Selects ProSBC by TelcoBridges for Satellite Gateways -
07/06/2021
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Granite/Cox Business form Wholesale Agreement to Offer Competitive Voice Services -
07/06/2021
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IntelePeer Successfully Files Certification for STIR/SHAKEN -
07/06/2021
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Trulioo Research Discovers Security Is The Top Priority For Customers, Not Speed -
07/02/2021
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New Integration Brings Inteliquent's Cloud Connected PSTN To Webex Customers -
07/02/2021
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Version 2 of Pillar's Multi-Chain Wallet Offers 99% Gas Fee Reduction -
07/01/2021
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Nextiva Names Marc Stein As New Global Channel Chief/VP Channel Sales -
07/01/2021
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Gartner Research Highlights Verint Customer Engagement Success In Two Quadrant Reports -
07/01/2021
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Robocallers Beware:The STIR/SHAKEN Deadline Has Officially Arrived -
06/30/2021
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Nureva/LogiTech Collaboration Brings Enhanced Audio Quality To Conferencing Products -
06/30/2021
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New Monitoring Service By PiiQ Media Offers Executive-Level Threat Protection -
06/30/2021
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VCC By Vonage Brings New Productivity Tools To Contact Center Agents -
06/29/2021
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AT&T Reports 1 Billion Robocall Blocks Per Month As STIR/SHAKEN Deadline Nears -
06/29/2021
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Dell Unveils UltraSharp Webcam For 4K Videoconferencing -
06/29/2021
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2021 ITEXPO Idea Showcase-Presenters and Winners -
06/25/2021
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Unlocking New Revenue Streams With 5G Networks -
06/24/2021
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Utilizing Asset Tracking Technology Reinforce Supply Chain Services and Company Assets -
06/24/2021
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Combating Cybercrime With Common Sense Business Practices -
06/24/2021
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Ways Of Reshaping Business From A Female Perspective -
06/24/2021
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CEO Panel Discussion Highlights Highs and Lows Of Leadership Roles -
06/23/2021
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RYZ by IKIN Brings Science Fiction Tech To The Business World -
06/22/2021
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Broadvoice Announces New Team Members For Sales/Marketing -
06/22/2021
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X-Caracal By Wildix Puts Customer Engagement Into Focus -
06/22/2021
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Granite Utilizes Comcast Networks To Deliver Affordable Local Telephone Services -
06/22/2021
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Jenne Inc. Granted Distributor Status For Boom Collaboration Product -
06/22/2021
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Frost & Sullivan Report Highlights Rise of NetSapiens In UCaaS Market -
06/22/2021
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Frost & Sullivan Report Highlights Rise of NetSapiens In UCaaS MarketFrost & Sullivan Report Highlights Rise of NetSapiens In UCaaS Market -
06/22/2021
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ClearlyCloud Offers High-Grade Communications Services For Small Businesses -
06/21/2021
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Avaya Cloud Office Puts Hybrid Work In The Spotlight -
06/21/2021
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YouMail Strategizes To Protect Brands From Robocall Fraud -
06/21/2021
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Crexendo Finalizes Merger With NetSapiens -
06/21/2021
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Intelisys Introduces Virtual Sales Engineer For Customer Questionnaires -
06/21/2021
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New Airespring Update Optimizes Sales Quoting With Redesigned Platform -
06/21/2021
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RabbitRun Joins University Of Ottawa To Enhance SOHO Connectivity with Machine Learning -
06/20/2021
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Google Cloud, AMD Join to Create Virtual Machines for Workload Management -
06/18/2021
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IBM Acquisition of Turbonomic Puts Cloud In The Spotlight -
06/18/2021
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FinOps By Pythian Offers New Level of Cloud Cost Control -
06/17/2021
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LogMeIn Unveils New UCaaS Offerings for GoToConnect -
06/16/2021
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ICE Call Center Finds Relief with Automation and AI -
06/16/2021
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Crexendo VIP Cloud Platform Promises '100% UPTIME' -
06/15/2021
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New NetCarrier UCaaS Supports Growing Hybrid Work Trends -
06/14/2021
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Microsoft to Support Netflix-Esque Video Game Streaming -
06/11/2021
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Reconsidering the Approach to Customer Experience Research -
06/11/2021
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DCM Supports Canadian Financial Institutions with Management Platform -
06/11/2021
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ConvergeOne Celebrates Genesys Platinum Partner Status -
06/10/2021
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Facebook's New Tools For Instagram/Whatsapp Highlight Shift in Business Communications -
06/09/2021
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Nordis Technologies Secures Patent for Expresso Management System -
06/09/2021
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SignalWire Boosts Platform Development with $30 Million in Funding -
06/07/2021
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Kaleyra Acquires MGage In $215 Million Deal -
06/07/2021
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Uncovering and Correcting Inherent Bias within Artificial Intelligence -
06/04/2021
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Huawei's Latest Cloud Solution Accelerates and Secures Financial Transactions -
06/04/2021
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Cisco Introduces Cloud Capabilities with New Unified Computing System -
06/04/2021
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Mavenir Joins AWS to Roll Out 4G & 5G Cloud Solutions -
06/03/2021
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EZ Blockchain Turns to Bitcoin to Monetize Excess Natural Gas -
06/03/2021
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Nexogy, Sandler Partners Announce Cloud Suite Distribution Deal -
06/03/2021
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Webex Solutions Join FirstLight Communications Portfolio -
06/03/2021
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Asapp's Newest Dataset Tracks Dialogue to Improve Customer Experiences -
06/02/2021
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Zappix Unveils 'Agent Assist' for Simplified Customer Service -
06/02/2021
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Online Retailer Very Reveals Chatbots Preferred Choice for Customer Engagement -
06/02/2021
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Snom, Communi5 Continue Strategic VoIP Partnership -
05/27/2021
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Ericsson Continues Partnership with MASMOVIL -
05/27/2021
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Consulting Firm Happiest Minds Partners with CyberArk -
05/27/2021
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Five9 Joins Mitel in Multi-Year CCaaS Partnership -
05/26/2021
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HelpSystems Acquires BeyondSecurity to Extend Security Portfolio -
05/25/2021
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CoinZoom/Railsbank Partner for European Crypto Visa Card Distribution -
05/25/2021
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Box, Inc. Named Official Cloud Content Management Partner for US HSS -
05/25/2021
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