Latest Articles |
|
David's Bridal Now Offers 24 Hour Customer Support with LivePerson Chatbots -
04/09/2021
|
|
Eclipse Technology Solutions, RingCentral Partner to Bring Canadian Enterprises Cloud Solutions -
04/08/2021
|
|
ISG Provider Lens Report Finds US Companies Turning to Enterprise Management Services -
04/08/2021
|
|
net2phone Officially Launches 'net2phone for Salesforce' -
04/07/2021
|
|
RingCentral Assists Houston School District With Support Center For Distance Learning -
04/07/2021
|
|
Westcon and 8x8 Partner for UK/Ireland Distribution Agreement -
04/07/2021
|
|
Avaya Expands OneCloud CCaaS to 40 New Countries -
04/07/2021
|
|
Fantom Blockchain Signs Official Sponsorship Deal with Formula One -
04/06/2021
|
|
Bright Pattern Helps US Vaccine Distributors Rapidly Deploy Call Centers -
04/06/2021
|
|
AvePoint Announces Availability of Salesforce Cloud Backup -
04/06/2021
|
|
Innovative Solutions Announces Latest Offerings for AWS -
04/06/2021
|
|
Alorica Solutions Help MLB Win Two Stevie Awards -
04/06/2021
|
|
Pareteum Partners with Reach Mobile for New Turnkey Wireless Solutions -
04/01/2021
|
|
Intermedia Announces IPO Delay -
04/01/2021
|
|
Hospital Installs COVID19 Call Center in Record Time Thanks to Lingo -
03/31/2021
|
|
Ericsson Predicts 3.5 Billion 5G Users By 2026 -
03/31/2021
|
|
Hospitality Industry Struggles with Risks to Customer Data -
03/31/2021
|
|
ISG Launches Research Study into Enterprise IoT Adoption -
03/31/2021
|
|
Infobip PaaS Now Included on Microsoft Azure Marketplace -
03/30/2021
|
|
New York Announces Blockchain-Based COVID19 Passport -
03/29/2021
|
|
LiveVox Releases Version 15 of Contact Center Platform -
03/26/2021
|
|
Hire Wire Teams with wekos for 24/7 Cybersecurity Solutions -
03/26/2021
|
|
Hapag-Lloyd Selects SITA's Customer Service Platform for Latest Customer Service Strategy -
03/26/2021
|
|
Minneapolis Prepares for Derek Chauvin Trial with New Communications Equipment -
03/26/2021
|
|
Baltimore College Upgrades Call Center for COVID19 Vaccination Scheduling -
03/26/2021
|
|
Frost & Sullivan Finds Cloud Services Leading Investment Focus for Post-Pandemic Era -
03/25/2021
|
|
Konica Minolta Becomes Microsoft Global Managed Partner -
03/25/2021
|
|
Berlin Startup Camunda Gains $98 Million from Series B -
03/25/2021
|
|
Southeast Asia Receives First 5G RAN Sharing Network Thanks to Nokia -
03/24/2021
|
|
Microsoft Work Trend Index Finds Remote Work Here to Stay -
03/23/2021
|
|
Tekie Delivers Message to SMBs -
03/23/2021
|
|
Frost & Sullivan Names Avaya Contact Center Applications Market Leader in Southeast Asia -
03/23/2021
|
|
Danish Red Cross Turns to Blockchain for Volcano Catastrophe Bond -
03/23/2021
|
|
RingCentral Acquires Kindite's Technology and Engineering Team -
03/23/2021
|
|
Wyoming Senator Cynthia Lummis Congratulates State Legislature On Blockchain Push -
03/22/2021
|
|
Survey Reveals Diminishing Tolerance for Slow Customer Service During Pandemic -
03/19/2021
|
|
BT Group Announces Deployment of NICE Solutions -
03/19/2021
|
|
New Survey Reveals Customer Service Frustrations in Asia-Pacific Region -
03/19/2021
|
|
Alorica and Talkdesk form Strategic Partnership for CX Solutions -
03/18/2021
|
|
Metaswitch Announces Completion of North London Headquarters -
03/18/2021
|
|
FirstComm Extends Service Agreement with IDI Billing Solutions -
03/17/2021
|
|
Aisera Unveils Conversational AI Solution for Customer Service -
03/16/2021
|
|
Dialpad Launches Partner Success Portal for Resellers -
03/16/2021
|
|
Sumo Logic Acquires Cybersecurity Firm DFLabs -
03/15/2021
|
|
NFTs: Future of Art, or Internet Fad? -
03/15/2021
|
|
Report Finds Consumers Turning to Call Centers for Human Connection During Pandemic -
03/15/2021
|
|
Mynt Paycard by Paymynt Brings Crypto to Your Wallet -
03/15/2021
|
|
CoreDial Unveils Highly Requested Microsoft Teams Integration -
03/15/2021
|
|
Voxox Partners with Youmail for Defense Against Robocalls -
03/12/2021
|
|
FYX and Unikrn Partner For Blockchain-based IGaming Products -
03/11/2021
|
|
Chatbot Startup Heyday Secures $5.1 Million in Seed Funding -
03/11/2021
|
|
Mitel Names Windstream Service Provider of the Year -
03/10/2021
|
|
Buccaneers Win Again: Back-to-back Best in Customer Satisfaction -
03/10/2021
|
|
Kansas Department of Labor Plans Call Center Expansion to Support Failed Unemployment System -
03/09/2021
|
|
JPMorgan Blockchain Job Listings Legitimizes Crypto Further -
03/08/2021
|
|
Forrester Study Outlines Positive Economic Impacts of CX Investment -
03/08/2021
|
|
Observe. AI Announces New Suite for Agent Coaching & Performance Management -
03/05/2021
|
|
StarTele Logic Joins African Communications Market, Expands to Angola -
03/05/2021
|
|
Telchemy Unveils Latest Edition of SQmediator -
03/05/2021
|
|
Google's Flutter 2.0 Now Directly Supports Web/Desktop Apps -
03/05/2021
|
|
US Navy Implements Call Center for Administrative Updates for Sailors -
03/04/2021
|
|
Research Predicts IoT Managed Services Market to Reach $166 Billion by 2025 -
03/04/2021
|
|
SolarWinds Names Kevin Bury to Chief Customer Officer Role for MSP Division -
03/03/2021
|
|
New Marvell Chips Aim to Ease 5G Data Processing -
03/02/2021
|
|
ThreatLocker Joins Datto to Combat Pandemic Cyber Attacks -
03/02/2021
|
|
Zoom Recruits Nintex to Renovate Channel Order Process -
03/02/2021
|
|
Texas Opens Call Center for Citizens without Internet -
03/01/2021
|
|
Call Center Volume Surges Drive Scam Concerns During Pandemic -
03/01/2021
|
|
Alianza Finalizes Acquisition of UCaaS Provider CounterPath -
03/01/2021
|
|
Odigo Joins Google Cloud Contact Center to Expand Global Customer Base -
02/25/2021
|
|
Argo Blockchain Granted Priority Access to ePIC Mining Machines -
02/24/2021
|
|
Proofpoint to Acquire Intelisecure for $62.5 Million -
02/24/2021
|
|
Mastercard/ACI Worldwide Recruited to Deliver Instant Payment Service to Camara de Compensacion Electronica -
02/23/2021
|
|
Veristor/Cloudian Continue Partnership to Expand Advanced Storage Solutions -
02/23/2021
|
|
Sitel Group Joins BPO Organizations to Support Venezuelan Refugees -
02/22/2021
|
|
Survey Reveals Remote Communications Lack Supervision in Finance Industry -
02/22/2021
|
|
Applitools Case Study Finds Thunderhead Running 48X Faster with Visual AI -
02/19/2021
|
|
Fuze Launches Strategy to Bring Cloud Capabilities to Manufacturing -
02/19/2021
|
|
Nevada Could Host First Blockchain-Focused Smart City -
02/19/2021
|
|
AgentSX by SupportLogic Brings 24/7 AI Coaching to Customer Service Reps -
02/19/2021
|
|
Sinch Enters Acquisition Agreement with Inteliquent For $1.14B -
02/18/2021
|
|
AI Firm Receives $75 Million for Personalized Financial Services -
02/18/2021
|
|
Talkdesk Research Reveals Contact Centers High Priority for Healthcare Industry -
02/17/2021
|
|
Australia Proposes Big Tech Revenue Sharing Deal -
02/12/2021
|
|
Broadvoice, MicroCorp Form Strategic Partnership for Cloud Communications Solutions -
02/12/2021
|
|
WELL Health and Twilio Collaborate on Communications Platforms -
02/11/2021
|
|
Austin Adds Mental Health Services to 911 Options -
02/11/2021
|
|
NCR Expands Digital Banking Platform with Terafina Acquisition -
02/10/2021
|
|
New IBM/Palatnir Cloud Solution to Simplify AI Integration -
02/10/2021
|
|
Cellcom Israel Moves Forward Wwith Hot Group/IBC Investment -
02/10/2021
|
|
Google Cloud Partners Team Up For Partnercareers.com -
02/09/2021
|
|
Lingo Chooses Lingo for Customer Service Support -
02/09/2021
|
|
Ytel Fights Scammers with Verified SMS and Calls -
02/08/2021
|
|
Tesla Dives into Bitcoin with $1.5B Investment -
02/08/2021
|
|
Customer Service Center Jobs Reserved for Saudi Citizens, Says HR Ministry -
02/05/2021
|
|
Talkbots by Wiz.AI Allow Hyper-Personalized Automated Conversations -
02/05/2021
|
|
Prodoscore Now Integrated with RingCentral Cloud Platform -
02/04/2021
|
|
Massachusetts Pushes for New Call Center to Manage Vaccine Inquiries -
02/04/2021
|
|
Bezos Shifts to Executive Chair Role as Andy Jassy Takes Over as Amazon CEO -
02/03/2021
|
|
Cryptocurrency Future in India Left in Hands of Reluctant Parliament -
02/03/2021
|
|
Patrick J. McGovern Foundation Commits Doubles Investment for AI Initiatives and Grants -
02/02/2021
|
|
Helsinki Officials Experiment with AI-powered City Services -
02/02/2021
|
|
Zendesk Delivers SMS for Customer Service Support -
02/01/2021
|
|
Iristel Surpasses 15 Million Phone Number Milestone in Canada -
02/01/2021
|
|
Telestax Brings CPaaS Functionality to NEC Customer Base -
02/01/2021
|
|
Freshdesk CTI Launcher Now Available for Cisco, Avaya and Genesys -
02/01/2021
|
|
Sangoma Seals Deal with Board of Directors for Star2Star Acquisition -
01/29/2021
|
|
8x8 Unveils Winter 2021 Platform Enhancements -
01/29/2021
|
|
Ringover Secures $100 Million Funding as Investors Continue to Embrace Cloud Tech -
01/27/2021
|
|
AI Monitors Early Warning Signs in COVID Patients -
01/27/2021
|
|
Tri-State Auto Dealerships Enhancing Operations with Unified Office Platform -
01/27/2021
|
|
LoRa Alliance Expands to 27 Countries to Amplify Global Roaming Capabilities -
01/26/2021
|
|
Cryptocurrency Legitimacy Expands with New Research Study -
01/26/2021
|
|
AudioCodes and Twilio Deliver Direct Routing PSTN For Microsoft Teams -
01/26/2021
|
|
South Carolina Health Officials Shift to Simplified Call Center for Vaccine -
01/25/2021
|
|
Vaccine Demand Forces Mendocino County to Expand Call Center -
01/25/2021
|
|
Transportation Secretary Nominee Pete Buttigieg Promotes Emerging Tech for Infrastructure Policies -
01/25/2021
|
|
Automotive Industry Confronted with Computer Chip Shortage -
01/22/2021
|
|
United Power Turns to Bright Pattern for Cloud Contact Center Upgrade -
01/22/2021
|
|
CCA Announces Deadline Warning for 'Ray Baum Act' Compliance -
01/22/2021
|
|
CEHE Selects Empirix to Evaluate Cloud Contact Center Five9 -
01/21/2021
|
|
Anywhere365® Becomes One of Microsoft's First Certified Contact Centers -
01/21/2021
|
|
Infosys and Nvidia Unveil Applied AI Cloud -
01/21/2021
|
|
Hospitals Turn to Blockchain Tech for Vaccine Logistics -
01/20/2021
|
|
Fuze Announces New CFO and Senior Security Advisor -
01/19/2021
|
|
Gary Gensler, Blockchain Professor at MIT, Eyed For SEC Chairman -
01/15/2021
|
|
'Unify Office' Offers Simplistic Communication from RingCentral -
01/15/2021
|
|
8x8 Selected New Cloud Communications Provider for Anaheim Ducks -
01/15/2021
|
|
'Wiser Energy System' Merges Smart Technology with Sustainability -
01/15/2021
|
|
Trump Social Media Exile Likely to Have Long-Term Consequences for Online Free Speech -
01/15/2021
|
|
Detroit Gets Massive Call Influx for Vaccine Distribution -
01/15/2021
|
|
Darren Schreiber Added to CCA's Board of Directors -
01/14/2021
|
|
Companies Shift to VR for Employee Training in Remote Settings -
01/13/2021
|
|
Action1 Releases Free Edition of Remote Management Solution -
01/13/2021
|
|
Dialpad Announces 100% Continuous Uptime Option -
01/12/2021
|
|
Ooma Announces New Board of Director Members -
01/12/2021
|
|
Survey Shows Government Agencies Rapidly Migrating to Cloud Storage -
01/12/2021
|
|
Haptik Customer Service AI Delivers More Natural-Flowing Conversations -
01/12/2021
|
|
Announces New Board of Director Members -
01/12/2021
|
|
Microsoft Will End Outlook as Company Shifts to 'Project Monarch' -
01/08/2021
|
|
New Data Policies for WhatsApp Users Brings Focus to Alternative Apps -
01/08/2021
|
|
Facebook/Twitter Ban Trump, Putting Free Speech Debate Back In The Spotlight -
01/08/2021
|
|
Fusion Connect and Cisco Unite for Elaborate Communications Platform -
01/07/2021
|
|
RingCentral Emphasizes Commitment to Security with New Certification -
01/07/2021
|
|
Avetra Boosts Digital Services for E&U Clients with Support from IBM Cloud -
01/06/2021
|
|
JPMorgan Gives Bitcoin Stamp of Approval with Latest Valuation -
01/06/2021
|
|
IBM Survey Shows Nearly Quarter of Companies Unprepared For IT Modernization -
01/06/2021
|
|
Boss Revolution Commences New Year with Fresh Logo -
01/06/2021
|
|
Lifetime TV Special Showcases Remote Work Technology -
01/05/2021
|
|
Hospital Turns to AI for Call Center Management -
01/05/2021
|
|
SMS Concierge Enables Instant Customer Service to Ivrnet Central -
01/04/2021
|
|
Ooredoo and Ericsson Partner for 5G Global Expansion -
01/04/2021
|
|
Netwrix/Stealthbits Join Forces to Manage Data Breach Crisis -
01/04/2021
|
|
Artificial Intelligence Allows Personalized Coaching for Customer Service -
01/04/2021
|
|
Adobe Announces Flash Is Finally Finished -
12/31/2020
|
|
Valeo Acquires Etech, Adds Midwest Presence -
12/31/2020
|
|
Bosch Embraces 5G As New Campus Network Gets Upgrade -
12/30/2020
|
|
Tailored Customer Experiences to Reshape Consumer Landscape -
12/30/2020
|
|
Sangoma CEO Comments On Recent Ransomware Attack -
12/30/2020
|
|
Retailers Turn to Texting for Simpler, More Personalized Marketing -
12/30/2020
|
|
Sangoma Joins Growing List of Ransomware Victims -
12/28/2020
|
|
Artificial Intelligence Allows Personalized Coaching for Customer Service -
12/28/2020
|
|
Stack8 Partners with RingCentral for Unified Communications Service -
12/23/2020
|
|
Mobily and Ericsson Extend Service Partnership In Saudi Arabia For Five More Years -
12/23/2020
|
|
Secure64, cyan AG Tackle Pandemic-Induced Cybersecurity Threats -
12/23/2020
|
|
2021 Trends: COVID-19 Will Redefine Customer Experience and Drive Continued Digital Transformation -
12/22/2020
|
|
Verizon Saves NORAD's Christmas Santa Tracker with One Talk -
12/22/2020
|
|
Conversational AI Makes Way Into Cloud Communications -
12/21/2020
|
|
AI System Solves Customer Information Overload -
12/21/2020
|
|
Jabra and Sarasota Schools Collaborate for Distance Learning Upgrade -
12/21/2020
|
