Uniphone, SpinSci Aim for Better Healthcare Engagement

Conversation automation company Uniphone and digital patient engagement solution developer SpinSci Technologies announced a new strategic partnership to create better engagement between healthcare patients and service providers.

“Our ultimate goal is to help health care organizations provide best-in-class care for their patients, thus allowing them to experience smooth journeys,” explained Rajit Kumar, CEO, SpinSci “With Uniphore’s sentiment analysis technology and AI-enabled solutions integrated into our Patient Assist and Patient Engage solutions, our health system customers will experience improved clinical outcomes and better care management.”

The healthcare industry transformed over the course of the pandemic. With the demand for telehealth services on the rise, more patients are receiving essential services via call center. And, patient expectations are causing problems for healthcare organizations with limited contact center staff.

To alleviate the issue, Uniphone will integrate conversational AI and automation capabilities into SpinSci’s Patient Access Care solutions for EHR systems. Agents will be able to reduce patient hold time, improve response time, and provide self service features to allow patients to handle basic inquiries on their own.

These advanced features will enable contact center agents to keep up with workflows, and ensure patients get the immediate, quality service expected in the digital age.

“At Uniphore, our mission from the start has been to help customers achieve better outcomes, and in no industry is this more paramount than in healthcare,” added Jafar Syed, SVP, Global Head of Channel Alliances and Strategic Partnerships. “I am thrilled to partner with SpinSci to bring our conversational AI and automation technology to the healthcare providers they service, improving patients’ experiences while positively impacting business outcomes for the healthcare providers.”

Edited by Maurice Nagle