TOP STORIES
Customers Believe Companies Are Making Them Work Too Hard
According to the inaugural J.D. Power U.S. Cross-Industry Customer Service Experience Study, the average consumer is spending …
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Travelers Says 25% of Businesses Fail to Implement Basic Security Practices
Only 58% of businesses show some level of concern about cyber breaches, according to the Travelers Risk Index.
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20% of American Households Now Have a Smart Video Doorbell
New research from Parks Associates highlights growth in video devices for households' convenience and for securing safety alike.
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Vonage Selected by Flowcode to Elevate Direct-to-Consumer Communication
Vonage and Flowcode partnered to produce a new communications tool, Flowconnect, to help consumers instantly communicate with brands.
Read MoreThe CX Hot Six for Telecoms Learning Center
The CX Hot Six for Telecoms
A guide to customer experience technology that delivers on business KPIs
LATEST FROM COMMUNITIES
HP and Forrester Study IT Operational Challenges in a Hybrid World
According to HP Inc. and Forrester Consulting, sporadic firmware updates, inadequate endpoint protection, and inaccurate asse…
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Expanding Global IoT: Expansion Plans from 1NCE and SoftBank
In partnership with SoftBank, 1NCE's new online shop dedicated to APAC is now opening to service additional markets and make …
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HP and Poly Solutions Elevate Hybrid Workspace
HP recently introduced new solutions and PC accessories that elevate hybrid experiences for immersive virtual meetings, seaml…
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New Study Reveals the Role Large Language Models Play in Phishing Attacks
According to a new report by cybersecurity company Egress, missed voice messages accounted for 18% of phishing attacks today,…
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Winners of the 2023 Smart City Product of the Year Awards Announced
TMC, in conjunction with its partner Crossfire Media, today announced the winners of the 2023 Smart City Product of the Year …
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Web3 Rewards, or Stylized Emptiness? A Look at Web3 for Video Games and What's Yet to Come
With new Web3-fueled video game announcements on the horizon (given the success of legacy mobile games, especially), discussi…
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Webex by Cisco and Journey Alter Identity Authentication and Security
Webex by Cisco and Journey partner to ensure high levels of identity authentication and transaction security for individuals …
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Arrive Logistics Succeeds with Descartes' MacroPoint Solution for Stronger Performance and Reduced Disruptions
Descartes Systems Group has announced that Arrive Logistics is utilizing its Descartes MacroPoint solution to provide shipper…
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Lucidworks Study Finds Nearly Unanimous Enthusiasm for Generative AI in Retail
A recent AI benchmark study by search solutions provider Lucidworks gathered input from over 6,000 employees involved in AI t…
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Top 5 Backup Solutions for Small Businesses
Backup solution protects small businesses from different disasters like fire and earthquakes. Backup solution allows you to r…
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