TOP STORIES
Finding a CX BPO Partner in Challenging Times
While the country prepares for a second wave of the pandemic, many companies are preparing for what may be another …
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MODRON Selects Spaces API to Deliver Mediation and Consultation Services
Vonage announced a new partnership with MODRON, an Australian legal tech startup that will be leveraging Vonage to support its …
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Contact Center Cybersecurity 2021: Access Management More Important Than Ever
Data security and privacy have long been essential to the success of contact centers, and safeguarding information ensures sustainability. Customers …
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Accent Awarded 2020 TMCnet Video Conferencing Excellence Award
Accent, a leading provider of cloud communication services, video meetings, team messaging, and busines communication software announced today that TMC, …
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LATEST FROM COMMUNITIES
OKO Selects 8x8 to Enhance Engagement
OKO announced the selection of the 8x8 CPaaS Chat Apps API, enabling the firm to better support smallholder farmers across Af…
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Fisher & Paykel Picks Vonage for Global Customer Support
For global appliance manufacturer Fisher & Paykel, the need grew for self-service options and better communications options f…
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Many MSPs Growing and Embracing New Opportunities During Pandemic
A recent survey from Datto shows that a majority of MSPs are faring well during the coronavirus pandemic, with many discoveri…
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Big Banks Are Cautiously Adopting Blockchain and Digital Currency
Blockchain has slowly but steadily been making inroads with big banks throughout the world. A number of institutions are look…
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Verint Helps Reinvent Teachers Lounge
Verint announced that Newsela is leveraging the Community solution to reach teachers and educators across the country, and em…
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Maximizing Productivity in a Remote World with Cloud Communications
Cloud communications is the path to business productivity as businesses continue to leverage remote workforces.
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Russia's Tricolor to Modernize Customer Support with Genesys Engage
In Russia, Tricolor provides digital services, including satellite television and video streaming, for 12.2 million household…
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Requirements for the New Era of IoT Security
IoT security must be powerful enough to protect global enterprises and carrier networks, yet light enough to be embedded on a…
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Internet of Things Cybersecurity Improvement Act Waiting on White House Approval
This week, the Senate approved the Internet of Things Cybersecurity Improvement Act (H.R. 1668) in unanimous fashion. The Hou…
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Canadian Company OnX Launches UCaaS Built on Cisco Platforms
OnX Canada announced a new unified communications-as-a-service offering powered by a combination of Cisco BroadWorks and Cisc…
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