TOP STORIES
CUSTOMER Magazine Announces Winners of the 2021 CRM Excellence Awards
TMC announced the winners of its 22nd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
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Wireless on Factory Floor: What does it Take to Make a Factory Smarter?
There are a lot of moving parts that make the factory smart and utilizing wireless technologies is one of such …
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Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident
Tesla has come under fire in China for its alleged arrogant customer service response to an accident involving one of …
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Zero Touch, Zero Trust Kubernetes Orchestration Solution for Distributed Edge Introduced by ZEDEDA
Today, following on a stream of announcements by ZEDEDA, an edge orchestration provider based in Silicon Valley, the company introduced …
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LATEST FROM COMMUNITIES
Mitch Welin, CEO, ComRes Inc. Joins ITEXPO 2021 #TECHSUPERSHOW
TMC today announced Mitch Welin, CEO, ComRes Inc. will present a conference session at ITEXPO being held June 22-25, 2021 at …
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Last Pass by LogMeIn Signs on as a Gold Sponsor for MSP Expo 2021 #TECHSUPERSHOW
TMC today announced Last Pass by LogMeIn has signed on a Gold sponsor for MSP Expo, #TECHSUPERSHOW, being held June 22 - 25, …
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Eric Burger, Professor, Georgetown University to Deliver Keynote Presentation at ITEXPO 2021 #TECHSUPERSHOW
TMC today announced Eric Burger, Professor, Georgetown University will present a conference session at ITEXPO being held June…
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Call Center Agents Need to Move Beyond Empathy
Empathy is an important skill for any call center agent who wishes to foster positive and meaningful customer interactions. A…
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Nuance Introduces Biometric Solution to Five9 App Marketplace
Nuance Communications, a global provider of AI powered business solutions, recently announced the release of Nuance® Gatekeep…
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Five9 Announces Customer Experience Maturity Model Framework
How mature is your customer experience management initiative? It's an excellent question to ask. Customer experience efforts …
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Trusaic Secures New Patents Focused on Clean Data & Flawless Compliance
Trusaic, a data solutions provider for regulatory compliance, has been helping businesses to reduce their risks, maximize opp…
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Clarabridge Intros AI-Augmented Quality Management Solution
Over the last year, the shift to remote work and online services has changed the landscape drastically for all. On the busine…
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A Guide to Dealing with a Job Loss After an Injury
People react to different situations in different ways, but if there's one thing most of us can agree on, it's the fact that …
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United for Infrastructure Calls for America to Lead With Infrastructure: Private, Public and Labor Leaders to Speak at Multiple Events Next Week
As the U.S. continues to roll out economic recovery investments, including potentially trillions of government funding to be …
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