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Operata Introduces New Suite of Tools to Further Customer Experience Observability
Recently, Operata announced the general availability of its Harmony release, which introduces Tenor AI, a new suite of CX Observability …
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Salesforce Explores Generative AI's Role in the Workplace: Learn More About GenAI Impacts at Generative AI Expo
Employees acknowledge the advantages of generative AI, with 61% of employees currently using generative AI or have plans to integrate …
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Cisco's App Attention Index Finds Companies Aren't Meeting Customers' Digital Expectations
Cisco's latest report in its App Attention Index research series has uncovered escalating consumer expectations for the digital experience …
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For Smart City Architects, Understanding Municipal Technology Demands is a Must
A new report titled Smart Cities: A Guide to Municipal Technology Demands lays out perspectives of municipal stakeholders and the …
Read MoreThe CX Hot Six for Telecoms Learning Center
The CX Hot Six for Telecoms
A guide to customer experience technology that delivers on business KPIs
LATEST FROM COMMUNITIES
Arctic Wolf Survey Exposes Hurdles in Cybersecurity Tool Adoption
A recent study conducted by Arctic Wolf provides a perspective on the current state of AI adoption among security leaders.
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Freight Broker Services: The Key to Efficient and Cost-Effective Shipments
In the ever-evolving world of logistics and shipping, finding the most efficient and cost-effective way to move your freight …
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What Is Attribute Based Access Control?
Attribute-Based Access Control (ABAC) represents a paradigm shift in managing access rights within complex and dynamic IT env…
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5 Content Marketing Trends That Will Redefine 2024
2024 has so many promises in sight for content marketers, and old tactics that may have revolutionized this year and the year…
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4 Areas You May Not Have Incorporated AI Yet (But Need To)
Unless you've been living under a signal-jamming rock that blocks out WiFi and 5G, you're using AI in your daily life. You al…
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Study Finds That Just Over Half of Americans Are Positive About the Future of Chatbots
A recent survey commissioned by global cloud communications platform Infobip found that Americans are pretty well split on th…
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De-Escalation Techniques in Healthcare: A Comprehensive Guide
As violence becomes more prevalent in healthcare settings, it's important to learn proper de-escalation techniques. This shou…
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A New Level of Remote Connectivity: TEAL and Stargent Partnership Drives IoT Solutions
Earlier this morning, IoT companies TEAL and Stargent officially announced their new partnership. The goal therein is to util…
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CI/CD: Trends and Predictions for 2024
What Is CI/CD? CI/CD stands for Continuous Integration and Continuous Delivery:
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Elevate Your Work Game With Advanced Browser Techniques
In the hustle and bustle of our digital lives, where the browser is our gateway to the online world, mastering its nuances ca…
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