TOP STORIES
CUSTOMER Magazine Announces Winners of the 2021 CRM Excellence Awards
TMC announced the winners of its 22nd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
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Wireless on Factory Floor: What does it Take to Make a Factory Smarter?
There are a lot of moving parts that make the factory smart and utilizing wireless technologies is one of such …
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Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident
Tesla has come under fire in China for its alleged arrogant customer service response to an accident involving one of …
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Zero Touch, Zero Trust Kubernetes Orchestration Solution for Distributed Edge Introduced by ZEDEDA
Today, following on a stream of announcements by ZEDEDA, an edge orchestration provider based in Silicon Valley, the company introduced …
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LATEST FROM COMMUNITIES
Verizon Business and RingCentral Strike Cloud-Based Solutions Partnership
Verizon Business and RingCentral have teamed up to create a complete UCaaS solution specifically for large-scale, enterprise …
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Nerdio Reveals 'Partnerd' Program, Along with Two New MSP Certifications
Nerdio has released new programs and certifications designed to provide MSP staff with options to become more knowledgeable a…
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8x8 Introduces Cloud Phone/Contact Center Solutions to Mainland China
8x8 has announced that the company will now offer Chinese enterprise customers a full suite of cloud/customer engagement solu…
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Maxim Sobolev, Founder and CEO, Sippy Software, Inc. Joins Open Source World 2021 #TECHSUPERSHOW
TMC today announced Maxim Sobolev, Founder and CEO, Sippy Software, Inc. will present a conference session at Open Source Wor…
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GNC Adopts Verint Experience Management for Omnichannel Customer Experience Strategy
Customer experience management is a concept many companies struggle with today. While they know what the framework should loo…
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Integrating the Longer-term Home Office into your Hybrid Workplace
Finally, there is a light at the end of the pandemic tunnel. As we get closer to the easing of lockdowns and social restricti…
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Analytic Index Partners with OneStone to Expand Managed Services
Analytic Index is a provider of e-commerce data solutions for retailers and consumer goods manufacturers. The company's offer…
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Call Center Agents Need to Move Beyond Empathy
Empathy is an important skill for any call center agent who wishes to foster positive and meaningful customer interactions. A…
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GetInsta as Instagram Profile Building App to Enhance the Instagram Profile Reputation
Instagram as a social networking platform have lots of attractive and user-friendly feature features which help the social me…
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Magento to WooCommerce: A Comprehensive Migration Guide
WooCommerce is a preferable Magento alternative for many reasons. Here we provide a step-by-step guidance to migrate from Mag…
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