TOP STORIES
Mango OS Makes Way to APAC Region
IoT Evolution Expo Silver Sponsor Radix IoT announced a partnership with Australian-based Techstream Systems, a provider of innovative building …
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CallTower Broadens Portfolio with OneStream Acquisition
CallTower,a provider of cloud-based unified communications and contact center solutions, announced the acquisition of OneStream Networks, a voice …
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CIG, Link Labs Launch Attack on Supply Chain Disruptions
Link Labs announced an extended partnership with wired and wireless access solution provider, Cambridge Industries Group (CIG) to resolve supply …
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Ukraine Assembling 'IT Army'
Last week hacking group Anonymous announced attacks on a number of Russian government websites, Now, Ukraine is building an IT …
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LATEST FROM COMMUNITIES
How To Balance Risk And Reward For Career Success
Deciding to take a risk in your career can be a daunting task. It's often difficult to know whether the potential reward is w…
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All The Benefits Included In Starting A Limited Company
Starting a limited company can be a great way to get your business off the ground. Many benefits come with this type of compa…
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Verint Scores High In Customer Satisfaction
Customer engagement company Verint received top scores in customer satisfaction in DMG Consulting LLC's 2021/2022 Workforce O…
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UJET Launches CX Intercloud Cloud Failover Solution
UJET's new offering provides peace of mind for contact center operations thanks to automatic failover between public cloud in…
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The Top Auto Dialer Software Companies of 2022
Business research company GetApp revealed the result of the 2022 Category Leader ranking for Auto Dialer software, providing …
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Interview with Carl Sidney - Campus Recruitment Program Manager at OPSWAT
OPSWAT is a global leader in IT, OT and ICS critical infrastructure cybersecurity solutions. More than 1,500 organizations wo…
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E78 Buys Cadilus Inc.
E78, a provider of finance and accounting-related solutions recently announced it acquired Richmond, VA-based Cadilus Inc.
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Deskless Workforce Management Company Connecteam Raises $120 Million
Connecteam recently announced it raised $120 million in a series C round of funding.
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911 Call Centers Turning to AI to Handle Influx of Calls Amid Staffing Shortages
Municipal 911 call centers are facing an influx of calls while dealing with staffing shortages as a result of the COVID-19 pa…
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Technology Helps Solve Call Center Staffing Crises
Call centers are under considerable pressure today. As both the number of contacts and the channels through which customers r…
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