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Customers Believe Companies Are Making Them Work Too Hard
According to the inaugural J.D. Power U.S. Cross-Industry Customer Service Experience Study, the average consumer is spending …
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Travelers Says 25% of Businesses Fail to Implement Basic Security Practices
Only 58% of businesses show some level of concern about cyber breaches, according to the Travelers Risk Index.
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20% of American Households Now Have a Smart Video Doorbell
New research from Parks Associates highlights growth in video devices for households' convenience and for securing safety alike.
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Vonage Selected by Flowcode to Elevate Direct-to-Consumer Communication
Vonage and Flowcode partnered to produce a new communications tool, Flowconnect, to help consumers instantly communicate with brands.
Read MoreThe CX Hot Six for Telecoms Learning Center
The CX Hot Six for Telecoms
A guide to customer experience technology that delivers on business KPIs
LATEST FROM COMMUNITIES
Winners of the 2023 Smart City Product of the Year Awards Announced
TMC, in conjunction with its partner Crossfire Media, today announced the winners of the 2023 Smart City Product of the Year …
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Web3 Rewards, or Stylized Emptiness? A Look at Web3 for Video Games and What's Yet to Come
With new Web3-fueled video game announcements on the horizon (given the success of legacy mobile games, especially), discussi…
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Webex by Cisco and Journey Alter Identity Authentication and Security
Webex by Cisco and Journey partner to ensure high levels of identity authentication and transaction security for individuals …
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Arrive Logistics Succeeds with Descartes' MacroPoint Solution for Stronger Performance and Reduced Disruptions
Descartes Systems Group has announced that Arrive Logistics is utilizing its Descartes MacroPoint solution to provide shipper…
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Lucidworks Study Finds Nearly Unanimous Enthusiasm for Generative AI in Retail
A recent AI benchmark study by search solutions provider Lucidworks gathered input from over 6,000 employees involved in AI t…
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Top 5 Backup Solutions for Small Businesses
Backup solution protects small businesses from different disasters like fire and earthquakes. Backup solution allows you to r…
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How to Use Technology to Reduce Costs in Your Business
In an era characterized by dynamic economic landscapes and fluctuating financial challenges, businesses are continually seeki…
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The Difference Between Authentication and Authorization for API Security
Application Programming Interfaces (APIs) are the backbone of many services and applications, enabling different software to …
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Whole Plasmid Sequencing in the Laboratory
Plasmids are an important tool in molecular biology. Verification of cloned plasmid sequence is crucial to ensure no errors a…
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How to Have a Successful First Meeting in M&A
If you're interested in buying or merging with another business, you know you'll have your work cut out for you. Depending on…
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