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Choose a Cybersecurity Tech Support Provider to Protect you From Iran and other Hackers
1/17/2020 3:06:05 PM
Human customer service agents are in no danger of being replaced by AI and bots any time soon. But AI certainly has an important role to play in customer service workflows, and may be used to augment and improve human interactions
1/17/2020 1:41:13 PM
Scheduling is one of the most critical functions of a call center manager. In order to meet expected customer demand and call volumes, the contact center needs to know how many agents, and with what skills, to schedule. The best way to figure this out is to do a bit of guessing: not random guessing, but educated guessing based on historical data, or volumes from past weeks, months and years. (If your contact center is too new to have any historical data, you may need to find someone's else's data to work with.)
1/17/2020 12:51:15 PM
Metaswitch announced it was recently chosen by Telkomsel, a wireless carrier in Indonesia to assist on this front. The cloud-natirve communications software leader is providing its MaX UC portfolio to make it possible for more businesses in Indonesia to realize the benefits of advanced communications.
1/17/2020 12:35:16 PM
Enterprises today are looking for an easy to use, cost effective way to manage their communications networks. To ensure this is happening for their customers, Peerless Network recently chose Ribbon Communications for its Cloud2Edge services for its new Cloud PBX offering.
1/17/2020 12:22:44 PM
The use of chatbots in the customer service space is on the rise, and call center managers are increasingly deploying the technology due to its myriad benefits. We can expect chatbots and AI to play a larger role in the call center and beyond over the course of 2020.
1/17/2020 12:18:51 PM
One of the biggest problems with marketing is that the landscape is constantly changing. Technology is becoming more incisive with every passing day, and consumer interest and skepticism appears to be evolving at a similarly rapid rate.
1/17/2020 11:36:37 AM
It goes without a doubt that the horse racing industry is of tremendous value, both financially and socially. The world of equestrian events is fascinating and has captured the attention of the entire world over the decades, which is why it was about time technology started to play a more important role in its evolution.
1/17/2020 10:58:19 AM
It seems like Australian startups are becoming major international players these days. As the 13th largest economy around the globe, Australia seems to be thriving in the economic sector lately. According to data from KPMG, Australia's economic success has happened thanks to a surge in venture capital investments, with a record of US$ 630 million.
1/17/2020 10:43:46 AM
The automotive industry has never been one to remain stagnant, with new technology re-shaping how cars are manufactured, operated, and maintained ever since Henry Ford introduced his company, Ford, at the start of the 20th century.
1/17/2020 9:48:04 AM
A long-term approach to call center scheduling can be invaluable for ensuring a center is operating at peak productivity and efficiency. Call center managers can pull a number of historical and future variables from different departments and sources to create a long-term roadmap that reflects volume and trends at a particular call center.
1/16/2020 6:06:52 PM
Data is everywhere these days. If you're using any modern call center solutions at all, you're probably capturing a lot of information from your phone system, your workforce management solution, your call recording system and more. Maybe you even use some of that information to prepare regular reports. But are you using it to your maximum advantage? As the saying goes, Data is not information. Not until someone's made sense of it.
1/16/2020 6:03:17 PM
Emerging technologies are improving the lives of individuals and opportunities for businesses. What is in doubt is whether those technologies can be trusted with security and privacy.
1/16/2020 4:38:38 PM
TMC announces the launch of Cannabis on the Blockchain, sponsored by US Cannabis Pharmaceutical Research and Development, a welcomed addition to The Blockchain Event program, ITEXPO and #TECHSUPERSHOW. Held February 11, 2020 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida, Cannabis on the Blockchain will offer attendees insight into an industry primed to explode, bringing together Cannabis and blockchain pioneers to demonstrate how blockchain is coming into a focus as a technology central to success.
1/16/2020 3:22:14 PM
In this episode of IoT Time Podcast Season 5, Ken Briodagh sits down with Bob Leigh and Brett Murphy, both of RTI, to talk about Autonomous Vehicles, Defense systems, Mining, IIoT, and Consumer Autonomy.
1/16/2020 1:03:29 PM
Protecting yourself from cybercrime is a very challenging task. Everyone is using the internet to make their life better. But the moment you connect your personal computer to the internet is the very moment you are exposed to risk. The hackers are always trying to steal crucial information stored on your computer.
1/16/2020 10:28:08 AM
Google Ad words, also known as Google Ads, is a digital form of advertising where the parties interested in advertising on the search engine bid on specific keywords for their clickable ads to appear first on Google. Google AdWords is not free, but the process of creating a campaign, searching for the keywords, and creating an account are all free. The bid range you set is what you pay to Google if your advertisement is clicked on.
1/16/2020 10:09:20 AM
The University of Pennsylvania has selected Vonage's unified communications solution to unite and manage communications across all campus departments. The move marks the third key partnership for the cloud communications company this year.
1/15/2020 6:28:55 PM
A visit to the dentist has always been a source of fear for many patients. Visiting the dentist means painful procedures and having to sit under a blinding bright light with tools being uncomfortably positioned inside your mouth.
1/15/2020 4:27:47 PM
In regard to delivering quality customer care, nothing is more important than consistent quality and always-on communications. When ORGANO - a growing producer and marketer of health-focused products - needed to get its contact center into shape it turned to TalkDesk..
1/15/2020 4:08:36 PM
To help deliver better, more personalized experiences for customers, Manhattan Associates recently teamed up with Twilio on a UC solution for retailers that makes it possible to engage with customers via the communications channels of their choice.
1/15/2020 3:26:55 PM
Analyst group Frost & Sullivan recently recognized Sprint Business with its 2019 North American New Product Innovation Award for Sprint Smart Messaging, an AI-powered text messaging system designed to handle simple communications with customers.
1/15/2020 2:12:20 PM
Every business should have a dependable data backup plan in place. In fact, every day that you don't have data backup, you're putting your business at risk.
1/14/2020 3:19:19 PM
KonaTel, which is based in Dallas, provides a variety of retail and wholesale telecommunications services including mobile voice/text/data service supported by national U.S. mobile networks, mobile numbers, SMS/MMS services, and Internet of Things (IoT) mobile data service. Through its subsidiary, Apeiron Systems, it offers cloud communications services such as communications platform as a service (CPaaS), unified communications as a service (UCaaS) and contact center as a service (CCaaS). On all these platforms, Apeiron provides voice, messaging, network and platform products using network and software designs. Now, it's extending its reach to new clients.
1/14/2020 3:08:40 PM
Robots as a service is an increasingly hot market segment in IIoT, with a wealth of promising startups and some large incumbents collectively delivering significant benefits to enterprise.
1/14/2020 2:49:18 PM
CEO of Puzzle Medical Devices, the next-generation minimally invasive heart pump, to Serve as the Healthcare Advisor at RTI
1/14/2020 2:43:40 PM
Cloud communications industry leader RingCentral named Anand Eswaran President and Chief Operating Officer. The 24 year industry vet brings a wealth of experience and track record of success from firms such as SAP, HP and Microsoft to his new duties.
1/14/2020 2:29:58 PM
Hitachi Vantara and T-Systems North America (TSNA) reportedly are collaborating to develop new Hitachi Vantara-powered managed services.
1/14/2020 1:25:03 PM
The Internet of Things (IoT) promised to revolutionize many industries and the freight transportation sector is proving to be no exception.
1/14/2020 1:20:02 PM
If you have been running your business for a while, your eyes might turn to the cloud migration strategy for any specific purpose. The main objective of the cloud migration strategy is to provide a great place for apps and data to run smoothly. In the long run, the businesses strive for cost savings, improved performance, and ample security. You will be able to attain those three benefits with the help of the cloud migration.
1/14/2020 11:18:59 AM
The internet has connected us to each other in ways that weren't previously imaginable, bringing 4.5 billion humans and counting together on the biggest stage in human history.
1/14/2020 11:10:46 AM
An engineering degree is a valuable one today, especially due to the highly technical world that we live in. Essentially, without enough engineers in various fields, modern society would cease to function, so that makes every good engineer an asset. There is of course, disparity between what engineers are paid, depending on what they studied, but one would be hard-pressed to find any engineering field that is completely out of demand today.
1/14/2020 10:51:25 AM
Technology in the market research arena is moving at a phenomenal pace. Over the past decade, increased use of mobile devices and social media platforms has revolutionized the way that insights are gained. Market researchers have been able to reach out more quickly and more easily to even more consumers. The latest advances have resulted in companies being able to gain a more comprehensive understanding of their customers than ever before. However, it hasn't all been plain sailing. Market research is becoming more intrusive.
1/14/2020 10:34:58 AM
An FUE hair transplant has become a popular option for many dealing with hair loss in all its forms, but with the downtime and the length of the actual procedure, this can put many off of the procedure entirely. To help you decide whether or not this is right for you, we will be providing you with information on how an FUE hair transplant works and how it can benefit you.
1/14/2020 10:24:06 AM
One of the best things you can do to show that you're concerned for your employees' well-being is institute a workplace wellness program. These programs are aimed at providing resources to employees that encourage them to focus on their health and develop positive lifestyle habits. These programs aren't just good for employees, but they're good for companies as well.
1/14/2020 10:09:50 AM
Few technologies have captivated both the attention and imagination of humanity as the Hologram. The question is, how can how can holographic systems be utilized and monetized in the real world.
1/13/2020 5:47:30 PM
Healthcare remains a top priority for many Americans. Much of their focus is on getting quality services for their needs, so they spend a lot of time searching for the right service providers who can handle their needs and take their insurance. This will only intensify competition in an ever-thriving industry where there is a constant need to keep an enterprise up and running.
1/13/2020 2:46:55 PM
$710,000 Scam hit Nassau County, NY Government
1/13/2020 12:14:32 PM
When starting a business, every business person aims at seeing it grow from a startup business to a significant and recognizable business. However, helping your business make such milestones is easier said than done. Additionally, this is something that requires a lot of investment and time from you, as the owner, for you to achieve your dream. Luckily, with the increased use of technology in the world today, it is possible to make the development process more manageable.
1/13/2020 9:33:32 AM
Technology is one element of life that has managed to control the majority of what we do in life, and we're reliant on what benefits it can bring to our daily life. This last decade shows just how much humanity has grown in the technological world and so it's worth looking back at how certain technologies have advanced. Here are some of the areas of technology that have advanced considerably over the last decade.
1/13/2020 9:29:07 AM
Social media has been identified as one of the biggest culprits to modern mental health degradation and relationship troubles, but this topic has largely become overblown. More than anything, social media has simply allowed humans to do more than what they have been able to before, so it's mostly a question of use. Much like how you can buy tiktok fans for the wrong reasons, for example, you can also do so for the right ones.
1/13/2020 9:23:49 AM
Texas gets 10,000 Potential Cybersecurity Threats a Minute from Iran. How many do you get?
1/10/2020 5:12:57 PM
Once you've set up your website for search engine rankings success, it's important that you are able to tell whether or not you are achieving the results that you want. Marketers and business owners need to understand the best ways to monitor and track SEO progress and website rankings so that they are able to continue doing what's working and make changes to any strategies that don't get results.
1/10/2020 3:31:14 PM
NICE inContact and Zendesk announced a partnership that pairs the Zendesk customer service and engagement suite with the NICE inContact CXone to expand global presence with a robust joint solution.
1/10/2020 3:13:40 PM
Arlo Technologies announced the arrival of Arlo SmartCloud, a fully managed global platform to serve as the SaaS version of its Arlo Smart service platform.
1/10/2020 1:20:56 PM
The full potential of the IoT is not yet being realized - and it won't ever be realized, without robust, cohesive standardization.
1/10/2020 12:33:13 PM
Cradlepoint has integrated new machine learning capabilities into its NetCloud Service to help the software learn data usage patterns on wireless links.
1/10/2020 12:24:57 PM
Search engine optimization is one of those things that are never really 'done.' Irrespective of how much effort and time you put into SEO, there'll always be something to learn. This is because search engine optimization is continuously evolving. Lying to yourself that you've mastered it will only lead to you falling behind as new optimization trends are continually emerging.
1/10/2020 12:23:34 PM
Seattle's New Secure Scheduling Ordinance, which regulates restaurant and retail workers' schedules and pay to make them more predictable, has achieved positive results. The law could serve as a model for the call center industry, which is fraught with turnover and low morale due to unpredictable schedules and pay.
1/10/2020 12:23:00 PM
The e-textile industry is growing by leaps and bounds, but there's still a lot of confusion around some of the most common terms.
1/10/2020 12:00:56 PM
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