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Ransomware attacks are on the rise and MSPs and their customers are increasingly becoming targets. Service providers can take some important security measures to protect their networks and their customers' data before a devastating and costly ransomware attack takes place.
12/6/2019 2:42:24 PM
Google has made its Contact Center AI generally available, signaling a new era in how contact centers and customer service operate. With a slew of new automation features and intelligence, the offering is already being used by companies like GoDaddy and Hulu.
12/6/2019 2:36:46 PM
Evil Corp. is a Hacking Heavyweight Having Hacked over $100M!
12/6/2019 2:13:08 PM
In recent years, the number of UCaaS solutions has flourished, and businesses have a lot to choose from. Determining which solution is right for your organization can be a challenge. One of the most important things to keep mind before you begin the hunt for a UCaaS solution that's right for you is how it's architected, as this will affect how you use the solution, how secure it is, and how much you can expect to pay for it.
12/6/2019 2:11:45 PM
Global IT research and advisory firm says it will deepen its emerging technology expertise and offerings, including for IoT and Industrial IoT industries
12/6/2019 1:02:18 PM
When it comes to Fax communications, there are many reasons why still utilizing the transmission of data using this channel is beneficial over simply attaching a PDF to an email.
12/6/2019 12:31:17 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Arka Dhar, CEO, Zinier, to talk about Field Service, AI, Machine Learning and Remote 5G for IoT and IIoT implementations.
12/6/2019 11:39:39 AM
In the era of digital transformation, call centers must adopt the latest technologies to survive and become more competitive. What are some of the top call center service technologies which set call centers apart? Below are nine of them.
12/6/2019 10:46:15 AM
Public speaking can be an extremely nerve-wracking task for many people. However, sooner or later you will be in a position where you must speak in front of an audience. Whether you're a high school student in a speech competition or a businesswoman who is a keynote speaker at an upcoming global conference, the same rules apply. A successful speech is captivating, informative, and executed with charisma. Donna Lea Jones is a professional sales representative based in Orlando, Florida.
12/6/2019 10:39:26 AM
As the number of Industrial IoT systems grows, so grows the number of endpoints connected, across a broadening array of markets and solutions.
12/6/2019 9:49:31 AM
The cannabis industry has experienced huge growth over the last decade. With its increasing legality across the country, the methods in which to buy, sell and produce cannabis has changed. The biggest shift in the industry has been the rise of automation technology.
12/6/2019 9:44:27 AM
Scott Schwalbe, CEO and Co-Founder at NimbeLink, Focused on Creating Cellular Based Products and Solutions, will share his insight on the Internet of Things industry at the Florida event in February.
12/6/2019 9:40:15 AM
Once upon a time, if you ever wanted to play bingo and other casino games, you'd need to head to physical location to get your fix. Technology has radically changed this, with the internet giving us access to countless websites that let us play all kinds of games including bingo, poker, lotto, roulette, slots and much more.
12/6/2019 9:37:08 AM
A new mixed reality (MR) project that uses Microsoft's HoloLens 2 headset is designed to help remote call center agents better interact with products and customers while improving call center scheduling, management and performance.
12/6/2019 7:00:00 AM
In the contact center, managers struggle with a seemingly contradictory set of directives from operations: keep your service levels high but keep labor costs down. You can't overstaff - that would cost too much - but you're under pressure to raise service levels. What do you do?
12/5/2019 2:39:58 PM
A recent study from ZipRecuriter found that workplace diversity is very important to today's job seekers' when looking for employment. The first annual Diversity, Equity, and Inclusion (DEI) Survey uncovered that millennials - who typically stay about 2.8 years with an employer, will actually stay twice as long if the business includes diversity and inclusion in its hiring practices.
12/5/2019 2:33:11 PM
Orange has once again selected Ericsson as its MSP in five countries and will also deploy the Ericsson Operations Engine to incorporate AI, automation and machine learning into its operational model.
12/5/2019 1:19:52 PM
Comcast has teamed up with Connect Direct to launch its ASL Now customer service offering. The solution is geared toward deaf subscribers, enabling them to communicate directly with agents using ASL.
12/5/2019 1:14:21 PM
It is no longer news that the online gambling industry has witnessed various innovations. However, these innovations were made possible because of the numerous technological advancements.
12/5/2019 11:17:37 AM
Apart from sports betting, digital technology has made an impact in all the spheres of life. However, as it concerns us in the betting world, digital technology has made the whole process interesting, fun and easier. With a click, you can cash out millions and also bet on your favorite sports game online.
12/5/2019 11:11:21 AM
Cloud computing technology is actively being adopted by many organizations. Data forms the backbone of most industries. Therefore, companies are investing in technology to provide adequate space for company information.
12/5/2019 11:07:08 AM
New innovations in the banking sector are now changing the financial industry as well as the conventional banking landscape for the better. Multiple safety features, including biometric and cryptography that will increase the safety of banking transactions and broaden possible transaction options through remote applications.
12/5/2019 11:01:45 AM
Kaylee And Tepid is a Singapore-based online retailer that offers a wide range of home decor-related goods - from rugs and doormats to blankets and bedding sets. If you haven't heard of them before, here's why:
12/5/2019 10:53:45 AM
If it wasn't for technology then people wouldn't have a lot of the commodities that they have today. Online shops can sell everything from clothes to furniture to people all around the world. People can get various services online and something as simple as paying bills can now be done quickly from the comfort of your home. Since so many services are becoming available online it's no wonder why online lending has emerged.
12/5/2019 10:06:42 AM
In a speech to NextCon attendees, Nextiva's co-founder and CEO Tomas Gorny said that before proper customer relationship management and engagement can begin, companies need to build a complete picture of all of their customers, and this requires an all-in-one platform to be successful for real-time management of the customer journey.
12/5/2019 9:59:54 AM
.Net just may be one of the most important, yet crucially overlooked, programming tools available to developers today. This powerful framework uses popular programming languages like C# and Visual Basic to build high-quality, ultra-complex web and desktop applications for enterprise use.
12/5/2019 9:49:48 AM
nexVortex announced successful certification testing between nexVortex SIP Trunking and TE-SYSTEMS' anynode SBC to support Microsoft Teams Direct Routing.
12/5/2019 7:30:00 AM
The online betting industry has experienced a lot of growth over the years. Much of this growth can be attributed to the spread of the internet and the development of mobile technologies, which make it easier for bettors to place bets on their favorite sports right from the comfort of their homes. Some of these online betting platforms offer new betting bonuses for first-time bettors on their platform to lure more bettors to their services.
12/4/2019 4:27:01 PM
As with every other thing that the internet has touched, mobile casinos have become a favorite among players. More players now prefer to gamble on their favorite online casinos through their mobile devices than go to a physical casino. The smartphone and its interactive experience opened a lot of opportunities to explore as it created avenues for better services to be rendered over the internet.
12/4/2019 4:22:46 PM
Municipalities play a key role in maintaining regulations and order for the local areas they serve. Important offices assist with various needs of citizens. Perhaps the most important in protecting the safety and wellbeing of all citizens is law enforcement.
12/4/2019 4:21:32 PM
Online casinos are popping up almost every day on the internet. White label casinos make it easy to start and set up a casino in record time. The online gambling industry is growing and increasing yearly. Creating an online casino from scratch is quite the arduous task, and if the required technical knowledge isn't available, it can be even harder.
12/4/2019 4:18:27 PM
VR technology has taken the world by storm. It has proven itself to be useful in a variety of areas, including education, medicine, and housing. The popularity of VR and its possibility for virtually limitless applications have seen it slowly climb into the gambling scene with the advent of VR casinos.
12/4/2019 4:13:52 PM
If you're a small business owner, you may be wondering whether it is worth your while to have a toll free number. You may think it is really only necessary for a large business but in fact, a toll free number can be an indispensable asset for a small business.
12/4/2019 4:06:05 PM
Artificial Intelligence algorithms and AI-based solutions are slowly starting to dominate in every field of business. Many industries apply AI to their systems. To name a few - AI is broadly implemented in fields such as banking, marketing, economics, retail, and eCommerce.
12/4/2019 3:56:47 PM
The Los Angeles Angels are embracing digital transformation, turning to Fuze to modernize communications and support wholesale change for a MLB franchise that had a 20 year-old legacy system in place. The Angels are moving to a cloud-based solution.
12/4/2019 3:15:32 PM
There has been an ongoing conversation within our cities. A revolution that some think is long overdue; that some think is imminent. The transport industry, as a service in itself, is a sector that has seen minimal shifts and advancements since its advent. It would be difficult to imagine how different our cultures would have turned out without the movement of people and goods along social and economic lines. It, hence, comes surprisingly that the industry has only evolved infrastructure-wise while remaining rudimentary as a service. Herein comes Mobility as a Service, usually abbreviated as MaaS.
12/4/2019 3:03:09 PM
Want to protect your children from inappropriate content? You have to set strict rules for the internet adventure of your youngsters. In this way, you can protect them from child predators, identity thieves, cyberbullies and inapt content. Fortunately, different security measures are available to protect your children, such as popup blockers, spyware, and training.
12/4/2019 2:53:06 PM
Datto Inc is expanding, and as part of these efforts announced the selection of Aligned Energy's Salt Lake Metro data center. The selection should support MSPs nicely moving forward.
12/4/2019 2:30:36 PM
In a recent release, Orange Business Services announced it was selected by Mars, Incorporated to build an Intelligent Automated Network (IAN).
12/4/2019 12:46:14 PM
The amazing community at MITRE recently published their list of the CWE Top 25 Most Dangerous Software Errors affecting the world in 2019. This list isn't opinion-driven, it is the result of multi-faceted analysis utilizing the work of organizations like NIST, as well as publicized Common Vulnerabilities and Exposures (CVE®) data. In order to determine the top flaws, a score is attributed based on their severity, exploitability, and prevalence in current software. It's not the kind of list that is going to win any positive accolades, that's for sure.
12/4/2019 12:31:32 PM
Xarios and Audian announced a strategic partnership to bring real-time call analytics to the VoIP telecom systems. The pairing will bring applications and platform integrations to the market with the aim of empowering data-driven business decisions.
12/4/2019 12:23:09 PM
Lookout, Inc. has announced several new customer acquisitions and strategic go-to-market partnerships.
12/4/2019 12:15:15 PM
Band 14 coverage expansion over 75 percent complete, AT&T says, with 10,000 public safety subscribers and more than a million connections in service.
12/4/2019 12:01:57 PM
Frost & Sullivan honored Noble Systems with a 2019 Market Share Leadership Award for the North American Outbound Dialing Systems market. This marks the seventh year in a row Noble has earned the market leader ranking.
12/4/2019 11:53:00 AM
EdgeConneX has made it easier for customers in Germany to connect to Microsoft cloud services by offering the Microsoft Azure ExpressRoute service in its Munich Edge Data Center.
12/4/2019 11:24:57 AM
AltiGen Communications, Inc., a provider of cloud-based IP-PBX and contact center solutions, recently announced that its broadening its contact center portfolio with the addition of new capabilities from Atlantis Telecom.
12/4/2019 10:27:25 AM
The advent of technology has created one of the most effective and the cheapest marketing tool a business could rely on for brand visibility -- social media. However, with the numerous social media platforms available for use and optimization, you may be having a hard time determining which one suits your business best. In light of this matter, this guide will provide an overview of social media avenues that you need to use so that you can set your business up for success.
12/4/2019 8:54:13 AM
As we approach the end of 2019, Jacob Chacko, Regional Business Head - Middle East, Saudi & South Africa (MESA) at HPE Aruba, gives an insight into major technology trends that will shape the industry in the Middle East in 2020.
12/3/2019 5:05:17 PM
In pursuit of a successful network transformation, one of the important aspects is to identify and define the areas that are most relevant to the Digital Service Providers (DSPs) set goals. One such area that demands a thorough business case and decisioning is service & network orchestrator.
12/3/2019 4:51:32 PM
In pursuit of a successful network transformation, one of the important aspects is to identify and define the areas that are most relevant to the Digital Service Providers (DSPs) set goals. One such area that demands a thorough business case and decisioning is service & network orchestrator.
12/3/2019 4:32:49 PM
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