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This week, Claro Enterprise Solutions announced a new partnership with Talkdesk, enabling SD-WAN and other technology services provider the ability to meet enterprise demand with a robust portfolio of contact center solutions.
10/18/2019 4:15:23 PM
Glance Networks, a leading provider of visual engagement solutions, announced it has been awarded a 2019 Contact Center Technology Award from CUSTOMER magazine.
10/18/2019 4:05:29 PM
Today Yealink announced successful interoperability testing with VoIP.ms, certifying the Yealink portfolio of products for the VoIP.ms service platform.
10/18/2019 2:54:57 PM
Hosted PBX phone systems offer a number of benefits for businesses. From cost savings to greater reliability and the ability to grow seamlessly with the business, these solutions are gaining ground across the globe. One recent study looked at how businesses in Canada are adopting new offerings and uncovered growth potential for the market.
10/18/2019 2:20:53 PM
AIOps is disrupting the traditional siloes that exist in the technology world, offering collective intelligence that is useful throughout a business to improve productivity, efficiency and overall business outcomes.
10/18/2019 1:02:21 PM
Attrition is historically the biggest problem at call centers, and U.S. centers suffer from an annual turnover rate of 30-45 percent. Nonprofit organization NTI has a solution, placing 500 to 600 physically disabled people per year into positions as home-based call center agents.
10/18/2019 12:31:26 PM
Australian cybersecurity and network performance reseller, SecureServ announced that it is now a Martello Alliance Partner. The pairing puts the power of Martello's UC performance management software, SD-WAN tech and IT operations analytics in the hands of the Australian market.
10/18/2019 12:11:32 PM
How are you looking to make your home smarter? It's a unique remote world today, where internet-connected gadgets rule. From Amazon Echo to Google Home, you do have access to plenty of great gadgets.
10/18/2019 11:34:48 AM
Whether you love shopping online or playing some great games on online poker sites like thousands others, you would want to know what's happening in the tech world.
10/18/2019 11:32:24 AM
Which laptop should you buy? It's what many users ask themselves when they are thinking about getting a personal computer. There are lots of brands to choose from, and it's not easy to choose the one you need. Think about when you were trying to find some great NY online poker games - you did have to search a fair bit, didn't you?
10/18/2019 11:23:50 AM
Smart cities have been a major trend in urban planning over the last decade, with planners and architects claiming that such cities are safer, healthier, more prosperous, and more environmentally conscious. But like many, you may be left wondering, what exactly is a smart city? Toyin-Ann Yerifor is an Architectural Consultant based in Calgary, Alberta who earned her Master's Degree in Architecture at UEL, London.
10/18/2019 11:18:18 AM
Danish firm Duka announced the selection U-WFM's Workforce Management in the Cloud offering for its Hinnerup, Denmark contact center.
10/18/2019 11:14:47 AM
As any semi-experienced marketer can tell you, there are different marketing techniques that are effective for each demographic you choose to target. Of course, the same advertisement isn't going to equally impact all age groups the same, as a teenager isn't going to respond the same way their grandparents would
10/18/2019 10:45:08 AM
Ribbon Communications announced that it will be exhibiting at MWC Los Angeles, where its Cloud Communications solutions, Analytics & Security, Edge solutions, Core Virtual Network Functions and Cloud SBCs will be on display.
10/18/2019 10:28:11 AM
The outsourcing of IT services is no longer associated with cost savings, as it used to be in days gone by. Also, we no longer need to explain the meaning of the term. However, business representatives still encounter difficulties in differentiating between outsourcing and offshoring. What is the difference?
10/18/2019 10:13:24 AM
Each presentation needs to tell a story. However, it solely depends on you to make it inspirable, impactful, and effective. So, how to make your presentation impactful? Don't worry, we have your back because our guide offers 5 effective ways of making your presentation interesting and keeping the audience engaged to the very end.
10/18/2019 9:57:06 AM
Chatbots have the potential to outperform human salespeople, according to a recent study, but only when customers aren't aware of it. Academic journal marketing science looked at data from outbound sales calls between both bots and human sales reps and 6,200 customers to reach their conclusions.
10/18/2019 9:51:45 AM
RingCentral announced the addition of SYNNEX to its stable of resellers, now making the rich RingCentral portfolio available to SYNNEX' US channel partners.
10/17/2019 5:41:51 PM
SkySwitch is featuring the importance of understanding the relationship between unified communications and E911 services at Vectors 2019.
10/17/2019 4:16:18 PM
Intradiem and Aspect Software announced a co-marketing partnership that brings together robust WFO and real time automation for enterprise contact centers.
10/17/2019 4:09:16 PM
The Array of Things is a collaborative effort to collect real-time data on the urban environment, infrastructure, and activity for research and public use, their GitHub page explains.
10/17/2019 3:58:10 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Tom Lee, VP Sales & Marketing, InnoPhase, to talk about the company's PolaRFusion Talaria TWO Wireless Platform.
10/17/2019 3:44:36 PM
The St. Louis Blues hockey team is taking advantage of AI technology to transform the way the team interacts with fans while also increasing revenues. Two years ago, the team implemented Facebook chatbots to help increase fan engagement and drive revenues. Matt Gardner, head of digital strategy for the team, explained how the organization is taking advantage of AI technology to transform its communications on the AI Today podcast.
10/17/2019 3:17:08 PM
People spend more and more time on their smartphone nowadays and it's no wonder. You can do some shopping, check your email, and even visit real money gambling apps. You often use payment options or your personal information, so securing your smartphone has never been more important.
10/17/2019 2:45:41 PM
AT&T and Vodafone Business have partnered on accelerating IoT connectivity and innovation in the automotive industry.
10/17/2019 12:47:51 PM
Traditionally, call center scheduling solutions have been built with numbers in mind rather than people. But call centers are made of people, so inflexible scheduling solutions that don't acknowledge that can often run afoul of human problems. Some believe they have the answer: a self-scheduling technology that supports the company's workforce management solution.
10/17/2019 10:43:47 AM
News articles and TV shows often reference the economy - we hear the word frequently used. It appears to be this all-encompassing thing that has a large impact on our everyday lives. But how does economy actually affect society? How does economic behavior change how we live and how countries function? If you have an economic background, you should have keen insight into this subject.
10/17/2019 10:31:25 AM
While its ability to compete fiercely with tools like Slack on the market is hotly contested, it has held its ground and continues to grow steadily. At most recent count, the company said it now has 3 million paid users and it's continued to invest in adding new features.
10/17/2019 10:28:44 AM
The working environment is changing rapidly and is becoming more flexible. Many people often work in different places and spaces, it's almost rare to work in one place for a long time. No wonder people are looking for the best ways to work remotely and search for ways by which they can work effectively anywhere and anytime.
10/17/2019 10:26:09 AM
Chatbots and voice assistants are reducing the time on hold, making the jobs of agents easier and more meaningful and changing how businesses get their customers through the purchase funnel. But, the important question of whether or not they are doing the job of growing customer loyalty and satisfaction needed to be raised.
10/17/2019 10:23:59 AM
MSPAlliance recently introduced a new cyber risk rating for cloud and managed service providers that will allow service providers and their customers to more accurately assess the cyber risk of the provider and the customer environment, and take action, if necessary.
10/17/2019 10:06:44 AM
Dr. Michael Wallbaum from Voipfutures joined me recently for a Webinar discussing one-way voice and answering the questions any VoIP provider needs to answer.
10/16/2019 5:01:45 PM
The internet has become a vital aspect of our daily lives. Internet service providers offer several packages to clients that can be somewhat expensive, even without the rental fee for their equipment. Most of the time, the ISP's routers are not also that impressive, to begin with so shifting to a new unit is understandable and smart.
10/16/2019 4:58:27 PM
The Homeland Security Department is warning MSPs about the potential threat of cyber attacks linked to the Chinese government. The APT10 threat group has been targeting MSPs as part of a strategic initiative to amplify the impact of attacks.
10/16/2019 12:29:56 PM
At the NetEvents conference this month, Pluribus Networks, an innovator in open networking and next generation software defined networking (SDN), announced that AMS-IX has deployed Pluribus' Netvisor ONE operating system and the Adaptive Cloud Fabric, along with Dell EMC Open Networking hardware, as part of a multi-site network modernization project.
10/16/2019 12:17:07 PM
Most people that know about blockchain's existence surely do so because of bitcoin's emergence as a cryptocurrency over the last couple of years. However, reducing blockchain to bitcoin (or to all the cryptocurrencies that it supports) is underestimating its power and potential benefits. This digital ledger is being used in a lot of new and creative ways across many companies and industries.
10/16/2019 11:14:16 AM
DevOps continues to grow as more enterprises and organizations are transforming how they collaborate, create new services, and operate more efficiently with their own software applications, or by building on existing applications by adding new features and integrations.
10/16/2019 10:53:50 AM
While law and technology have existed for ages, their relationship has always been complicated. Most lawyers who didn't grow up with computers are quick to adopt them in their daily lives, but they remain hesitant when it comes to professional tasks. Nonetheless, technology is now transforming every aspect of the legal industry, including its workforce, providers, structure, and skillsets.
10/16/2019 9:57:50 AM
As technological advancements continue to change the modern legal landscape, the role of legal professionals is also evolving. Today, the automation of various legal processes are prompting child custody attorneys, legal secretaries, paralegals, and other legal professionals to be more proficient. As a result, law technology is an important aspect in the legal field, influencing everything from corporate practice and law firm to the courtroom operations.
10/16/2019 9:53:23 AM
It's undeniable that technological advancements are essentially taking part in all aspects of our daily lives at home and work. Today, rapid advancements in the home construction industry have brought more efficient and safer job sites, faster project completion, reduced costs and increased profits. As such, the construction market is experiencing a huge paradigm shift thanks to different technologies.
10/16/2019 9:49:17 AM
Bitcoin was launched as a purely digital currency at the turn of the decade but soon after, physical bitcoins were introduced into the market. While physical bitcoins were more intriguing back at the time, it is the digital version that continues to attract more traders to the world of cryptocurrencies.
10/16/2019 9:40:25 AM
Patch management plays a crucial role in the security of any business enterprise. Insufficient patch management can leave a business system vulnerable to security breaches and attacks. Automated patch management is a viable solution because it can secure your network and frees IT administrates from mundane activities so they can focus on other support areas the improve the bottom line.
10/16/2019 9:29:55 AM
Is your email inbox slowing you down and keeping you from getting your work done? It's time to outsmart and take control of your inbox.
10/15/2019 6:18:28 PM
Longtime partners Voxbone and Zoom announced an extended reach for the Zoom Phone platform. Zoom's BYOC (Bring Your Own Carrier) empowers Voxbone users improved control over communications.
10/15/2019 5:32:54 PM
Per recent reports from Frost & Sullivan and DMG Consulting LLC, Verint has increased its market leadership in the Asia Pacific region. Echoing these sentiments, Frost & Sullivan named The Customer Engagement Company as the Contact Centre Optimization Solution of the Year.
10/15/2019 5:09:26 PM
GTT announced that global provider of flowers, plants, fruits and vegetables Greenyard selected the GTT managed SD-WAN service to support its 80 North American and European locations. In addition, Greenyard will leverage the GTT SIP Trunking service for UC support.
10/15/2019 1:05:53 PM
SpyCloud, a leader in account takeover prevention, last month launched new, automated tools for checking and maintaining password security in Microsoft Active Directory, the central authentication system used by almost all Fortune 1000 companies and by businesses of all sizes around the world. The company demonstrated their account takeover prevention solutions at the NetEvents conference in Silicon Valley.
10/15/2019 12:34:24 PM
10/15/2019 12:28:01 PM
Earlier this month, at the NetEvents Global IT Summit, Ravi Chandrasekaran, SVP, Enterprise Networking Business at Cisco kicked off three intense days of announcements, demonstrations, and networking of the humankind.
10/15/2019 12:21:27 PM
As a senior, taking care of your health is one of the most important things you can be doing. Following all the right steps, eating a healthy well-balanced diet, and making sure you're getting all your vitamins and nutrients will give you the energy you need, and help you to fight common ailments that can pop up.
10/15/2019 12:16:13 PM
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