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Beyond Data and Graphs: Putting Analytics to Work in the Contact Center
Nuance
The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on the findings.

Read this Frost & Sullivan white paper to learn how a best-in-class analytics solution can transform oceans of interaction data into actionable insights to help you enhance the customer experience, boost agent performance, improve fraud detection and better manage risk and compliance.

Download the white paper to learn:

- Why 50% of organizations fail at turning customer data into actionable insights

- Key characteristics to look for in an analytics solution

- Top analytics use cases that deliver the most business value
High Performance, Real-time Data Architecture for the Internet of Things
GridGain
Over the last decade, Internet of Things (IoT) adoption has exploded. Today there are more connected
devices than people. These devices range from smart phones and wearables, to connected vehicles, to
industrial equipment, and more. By 2020, Gartner expects the IoT to have over 20 billion connected things,
a conservative estimate compared to other analysts.

The information generated by billions of connected devices requires an enormous amount of real-time
processing and storage. Some connected cars now upload 25GB of data per hour. A connected airplane
can generate a petabyte a flight. But to realize the benefits of IoT, you need to decide which use cases to
tackle first. You also need to choose the right architecture and set of technologies that can process large
data streams, identify important events and react in real-time.

Many companies who have succeeded with IoT have solved their challenges around speed, scalability and
real-time analytics with in-memory computing. Across these deployments some common architectural
patterns have emerged. This whitepaper explains some of the most common use cases and challenges;
the common technology components, including in-memory computing technologies; and how they fit into
an IoT architecture. It also explains how Apache® Ignite™ (Ignite) and GridGain® are used for IoT.
Just Add Weather: How Weather Insights Can Grow Your Bottom Line
The Weather Company, An IBM Business
Analytics and data management can help you increase revenues and reduce costs caused by weather. Every industry has to plan for weather events, and The Weather Company offers the tools to learn how weather impacts revenues and cost, by vertical.

This whitepaper discusses how to measure weather’s impact on organizations globally and across industries through survey results from 1,000 global C-level executives representing 13 industries and 15 countries.

You will gain insight into what inhibits organizations from deriving more insights from weather data and why weather has a significant impact on business decision-making and your bottom-line.
Building a Product with a Remote Development Team in 2018
Ciklum
Hiring the right people and remaining focused is crucial when partnering with other firms for software development, which has become more popular than ever. No matter the scale, there are a few things every organization needs to consider before deciding on a digital solutions provider.


FIND INSIDE:
• How much the companies will spend on IT up to 2022
• What questions managers should ask themselves to evaluate the scope, scale, and strategy of the projects
• Benefits and challenges of local, nearby and offshore teams
• How to be on the same page when it comes to the product development lifecycle
• What to know about working with a remote development team other than the cost-effectiveness


Read the whitepaper full of tips from Ciklum clients and learn what you should know before working with a remote team
10 Benefits of 4Voice’s Business VoIP Solutions Infographic
4voice
Download our infographic and find out the top 10 reasons why customers can’t get enough of 4Voice’s top quality service, white glove customer care, and upfront competitive costs!
Quick-Start Guide to Upgrading Your Office from Landlines to VoIP:
4voice
Let’s face it, office transitions rarely occur without a hitch. Fortunately, VoIP systems are known for their simplicity, quick and easy installation and great prices. Ensure a smooth transition of your office phone upgrade by downloading our manual below!
13 Problems that Upgrading your Office to a VoIP Solution Can Solve:
4voice
Businesses operating on outdated technology are quickly falling behind their more modern competitors. Despite the clear benefits of adopting new technologies, many CEOs avoid transitions that could slow progress, monopolize management time and decrease productivity. Phone systems, however, are becoming more advanced and affordable, and modern VoIP solutions can solve common problems without decelerating growth or diminishing overarching business goals
Harnessing the power of speech analytics:
6 ways speech analytics improves contact center efficiency and performance

Nuance
The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on this dialogue. Unfortunately, most organizations waste time manually mining only a subset of customer interaction data, or worse yet, do nothing with it at all.

Speech analytics is an incredibly powerful tool for contact center leaders. It easily delivers real-time visibility into the full customer journey and agent responses, which are essential for driving higher customer satisfaction and business success.

Download “Harnessing the Power of Speech Analytics: 6 Ways Speech Analytics Improves Contact Center Efficiency and Performance” to see how you can:

• Improve key contact center metrics and operational efficiency
• Reduce churn and drive customer loyalty
• Better manage risk and compliance requirements

Speech analytics is your key to transforming customer data into better business outcomes. See how with this guide.
Voice Reimagined: How AI is delivering a modern voice experience—in the IVR and beyond
Nuance
With the rise of speech interfaces on an ever-expanding array of mobile and IoT devices, consumers are used to getting what they need through simple voice commands. In a voice-everywhere world, the clock is ticking for contact center leaders to rethink the role of voice in their IVR and beyond.

Download our “Voice Reimagined” white paper for guidance on how to deliver consistent, conversational voice experiences across all your customer engagement channels—and drive satisfaction up and costs down.

You'll learn:
• Why modernizing your voice engagement strategy is a critical business imperative
• How AI is powering conversational voice experiences that customers love—in the IVR and beyond
• Three key elements for a successful voice transformation at your organization
Flash Foward: Making Flash Storage a Reality for the Mid-Sized Business
Softchoice
IDC predicts that by 2020, there will be 44 trillion gigabytes of digital data in the world.

Organizations capture more of it every day, from a massive range of sources. Aside from structured corporate files, they ingest huge quantities of unstructured information. Everything from corporate websites and email platforms to customer surveys and employee opinion polls generates data.

Meanwhile, emerging technologies like machine-learning, artificial intelligence (AI) and the Internet of Things (IoT) have prompted a spike in the volume of data.

It all has potential value to the business.

Yet, keeping up with the expanding data universe isn’t a simple matter of finding more space. How organizations store and manage data is as important as the capacity for storage. Analyzing these data resources empowers the business to make better, data-driven decisions.
This new reality has led to widespread adoption of big data and predictive analytics. It has also meant a rapid growth in the number of business applications that rely on data-intensive workloads. In many environments, the performance of core IT applications is critical. To gain the most from data analytics, the business ...find out more!
Five Stages of IoT
BSQUARE
IoT is a Progression. To reap the greatest return, it is important to look at IoT not just as a journey but a maturity progression as your organization’s needs change. Moving along the path to full IoT can be broken down into five stages. This whitepaper will discuss each stage and the increasing levels of benefits that come with each. Advancing through all five stages culminates in holistic, intelligent, automated IoT systems that deliver the broadest range of positive outcomes for multiple business goals.
Bridging the gap between IT and OT with IoT for Oil & Gas
BSQUARE
Digital transformation is a major disruptive force facing oil & gas companies today. The rise of “smart” equipment and the Industrial Internet of Things (IIoT) has forced industrial organizations to rethink the way they look at physical assets and operations. But in trying to keep up with rapidly advancing technology, it’s easy to overlook the organizational evolution necessary to adapt successfully.
Now, as IIoT adoption mounts, pressure to demonstrate quick ROI is intensifying. Maximizing time to value requires strategy and coordination – which means operators must align the divided worlds of information technology (IT) and operational technology (OT). In this white paper you’ll discover:

• Factors involved in IT-OT integration
• Benefit potential of aligning the two for your business
• How you can optimize ROI with IT-OT convergence
THREE COLOCATION MYTHS HEALTHCARE PROVIDERS SHOULD LEAVE BEHIND
CoreSite
Exploring Security, Compliance, and Performance in Healthcare IT
4 Myths About Credential Phishing
Okta
When it comes to phishing, knowledge is power. We tend to underestimate the impact of phishing on the enterprise and assume our existing defense strategies are sufficient to combat these attacks.

To understand phishing means understanding one of the most common methods used by attackers to breach and maneuver within our networks, and to do that we need to dispel a few myths. Read this white paper to learn about phishing tactics and the key steps to building a complete security strategy that protects against credential phishing.
Solution Brief: Protect Against Data Breaches
Okta, Inc.
Identity management is becoming increasingly important in this era where massive data breaches and credential harvesting are a regular occurrence. To make matters worse, mobility and cloud have increased the attack surface. Businesses that have unreasonable expectations from users on access hygiene, and rely on fragmented or manual error prone processes are at a great risk. Read more on Okta's modern approach to centralizing identity management, enabling strong authentication, reducing the attack surface and enabling rapid response.
Multi-factor Authentication Deployment Guide
Okta, Inc.
As threats to password security have increased in recent years, multi-factor authentication (MFA) has rapidly gained adoption as a method for increasing the assurance of authentication for consumer and enterprise web and mobile applications.

In this guide, we review the results of a survey completed in partnership with IDG displaying your peers' focus on strong authentication, security, and IAM. We highlight how to select the most secure MFA solution and policies for your organization. Finally, we provide further practical advice for building multi-factor authentication for applications, based on our observations working with engineering and product teams.
Democratizing Influence Marketing on Blockchain
Mavatar
There is no denying the potential of affiliate marketing, which Forrester Research estimates will continue growing at a CAGR of 10 percent between 2015 and 2020. Marketers today are looking to capitalize on brand influencers who are in the wild, actively building bonds between consumers and products with the interesting content they are creating.

The market is rapidly advancing, too, thanks to Mavatar which is using blockchain technology to build trust and transparency while eliminating fraud issues that are holding affiliate marketing back from reaching its true potential. To learn more about how Mavatar is disrupting the affiliate marketing industry — and changing shopping as we know it — check out this white paper.
Annual IIoT Maturity Survey: Adoption of IIoT in Manufacturing, Oil and Gas and Transportation
BSQUARE
Did you know that 86% of organizations already have an Industrial Internet of Things (IIoT) solution in place? IIoT is entrenched and growing in the transportation, manufacturing and O&G industries and is delivering solid business benefits.

The Annual Maturity Survey eBook provides an overview of the current state of IIoT adoption, as well as a framework for advancing your IIoT initiatives and enhancing ROI. Additionally, you’ll gain competitive insights into prevailing industry attitudes towards IIoT, solution deployment progress, motivating factors, business objectives, and technology investment projections.
Building Better Driver Portraits: IoT in The Telematics Industry
Aeris
Recording driver data and using vehicle tracking technology is hardly new, in fact many businesses across the globe use it on a daily basis. What many are failing to take advantage of however, is the internet of things (IoT).

In this expert-guide, learn how one telematics firm is putting IoT to work providing 4MB of inclusive data for every SIM, and using roaming networks to deliver connectivity not only in their native UK, but across Europe.

Then, read about how big data gained from IoT devices is helping to paint a more three-dimensional portrait of the transportation industry.
How to Select and Leverage an IoT Platform
Aeris
Without an IoT platform, the challenge of building an IoT app can be enormous. From accelerating development to reducing the costs of building smart apps and services, IoT platforms play an integral role in how developers work.

In this expert e-guide, hear from Chief Research Officer Bill McBeath about the importance of selecting the right IoT platform provider to suit the needs of your development team. Drill down into the IoT platform framework and learn about:

• Hardware vs. device management vs. development platforms
• Developing code that can communicate between disparate IoT devices
• 3 IoT use cases for healthcare
• And more
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