FEATURED ARTICLES
Chatbots and voice assistants are reducing the time on hold, making the jobs of agents easier and more meaningful and changing how businesses get thei…
10/17/2019
Per recent reports from Frost & Sullivan and DMG Consulting LLC, Verint has increased its market leadership in the Asia Pacific region. Echoing these …
10/15/2019
Customer support quality is more important than ever in 2019. In most surveys, nearly 100 percent of customers note that customer service is an import…
10/9/2019
The job of a call center agent is never an easy one. In addition to being under constant pressure to perform optimally call after call, add to the mix…
9/30/2019
AI and voice-based data analytics promise to bring major productivity and efficiency improvements to the call center while helping managers keep custo…
9/26/2019
Customers who have positive experiences with a company are more likely to remain loyal, purchase again, and recommend that company to others. Simply p…
9/25/2019
LATEST NEWS
- OpenText Core Experience Insights Delivers End-to-End Customer Journey Mapping for Data-driven Marketers
- Independent Research Firm Finds High Interest in Adopting AI Across the Contact Center
- AntWorks wins Frost & Sullivan Intelligent Automation Software Technology Innovation Award
10/17/2019 9:00:30 AM
10/17/2019 6:30:30 AM
10/17/2019 3:00:25 AM
