FEATURED ARTICLES
AI has outperformed humans in reading comprehension, may encourage customers to be more honest, take the time to customize their own solutions.
9/24/2018
As interest in and adoption of artificial intelligence-based solutions grow, so does the number of surveys and studies on this important topic. Some o…
9/19/2018
Hiring good people, outfitting them with the right tools and training to get the job done, and supporting them by creating the right culture and posit…
9/12/2018
How positive coaching can drive success on in the contact center and on the court.
9/5/2018
What matters is that the person, the AI assistant, (or the street furniture) treats the customer with dignity, empathy, and personalized care.
9/5/2018
Speech analytics systems can boost contact center operational efficiency.
8/31/2018
LATEST NEWS
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