FEATURED ARTICLES
Telestax, an Austin, Texas-based CPaaS enablement and application provider, has added a feature that's likely to be attractive to the call center indu…
2/28/2020
In most organizations, the main operations are overseen by a chief. The chief financial officer oversees the bottom line. The chief technology officer…
2/25/2020
While we may think of artificial intelligence (AI) in customer support as robots relaying information over the phone to frustrated customers, the trut…
2/21/2020
Call center software provider Ozonetel has announced the launch of an all new AI-powered Speech Analytics Dashboard for Call Centers that company offi…
2/21/2020
As call centers walk the fine line between a quality customer experience and cost control, it can become difficult for call center management to under…
2/6/2020
When it comes to retirement accounts or pensions, many workers often find they're leaving benefits across multiple companies, which can make it awkwar…
1/31/2020
LATEST NEWS
- Hexaware's Workforce Management Team Wins the 'Most Indigenous Practice in WFM' Award at Global WFM awards
- CompTIA Cloud+ Certification Recognized by U.S. Department of Defense
- Kofax's Intelligent Automation Platform Now Includes Enhanced Kofax RPA, Accelerated Enterprise Scalability and Faster Time-to-Value
2/27/2020 7:16:27 AM
2/26/2020 9:20:25 AM
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