FEATURED ARTICLES
Speech analytics are an important part of AI's integration in contact center and customer service solutions, offering valuable insights that can impro…
8/19/2019
It costs a lot to run a contact center, and most of your investment is in your agents. You pay them a salary and benefits, plus the costs of recruitin…
8/13/2019
Companies today spend a great deal of time trying to meet customer wants and needs by guessing at what those wants and needs are. Often, they come up …
8/12/2019
Many companies view the contact center as a kind of necessary evil - a cost center that can't be avoided. A few companies, however, manage to turn the…
8/7/2019
What's the most critical process in your contact center? Of course, your ultimate goal is to provide customer service excellence, but how do you achie…
8/2/2019
Google has made significant enhancements to its Contact Center AI solution, which uses machine learning to assist customer service agents and promote …
7/31/2019
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