FEATURED ARTICLES
There are a wide array of key performance indicators contact centers use to measure their success. But first call resolution may be the most important…
10/17/2018
Adding speech analytics to your contact center can give businesses a competitive edge.
10/16/2018
TMC named Monet Software's Monet WFO a 2018 Contact Center Technology Award winner. The unified cloud workforce optimization solution is a robust offe…
10/5/2018
A recent report from Dimensional Research and Squelch indicates that most customer support people want to do a good job, but may struggle to do so usi…
10/2/2018
Call centers tend to be very controlled environments that seem to exist to meet key performance indicators. There are several best practices these fac…
9/26/2018
AI has outperformed humans in reading comprehension, may encourage customers to be more honest, take the time to customize their own solutions.
9/24/2018
LATEST NEWS
- Evolve IP Named To Gartner's 2018 Magic Quadrant for Contact Center as a Service, North America
- Ceridian Announces Winners of the 2018 XOXO Customer Success Awards
- IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centers with Artificial Intelligence
10/19/2018 2:31:25 PM
10/18/2018 1:00:08 PM
10/18/2018 9:00:36 AM
