FEATURED ARTICLES
The National Autistic Society announced the selection of the Verint Community solution to enhance its interactive member forum, which allows members t…
9/16/2019
It's easy to talk time and again about the importance of properly training both new and seasoned agents in your call center. You want them to always b…
9/13/2019
The contact center is a bustling hub of customer interactions. And as technology opens the door to a new day in engagement tools and the omnichannel e…
9/13/2019
Preparation, scheduling and management are critical for any call center and are especially important before, during and after a natural disaster. Hurr…
9/6/2019
Preparation, scheduling and management are critical for any call center and are especially important before, during and after a natural disaster. Hurr…
9/6/2019
You may have heard that quality monitoring technologies such as voice of the customer (VoC) are the ideal means for capturing net promoter scores (NPS…
9/3/2019
LATEST NEWS
- Bow Valley College Selects TerraHub Technologies for Blockchain and Biometric Enabled Digital Credentials
- Rodio Launches as Workforce Communications Platform Provider
- Ceridian Hires Bill Crawford as Chief Value Officer
9/18/2019 11:41:56 AM
9/18/2019 8:33:27 AM
9/17/2019 11:55:18 AM
