FEATURED ARTICLES
A recent study conducted by Verint measured the customer satisfaction (CSAT) scores for the nation's top 25 health insurers. "The Verint Experience In…
9/22/2021
In an effort to address the ever-growing number of telephone marketing calls, Congress enacted the Telephone Consumer Protection Act (TCPA) in 1991. T…
9/21/2021
Automation in the call center is critical technology for smooth operations. Most callers don't need a live agent, as their calls are routine: balance …
9/14/2021
Data analytics solutions provider Lexalytics has been purchased by InMoment after completing the necessary requirements for approval.
9/13/2021
Allied First Bancorp, a full-service bank in Oswego, Illinois which provides financial services to customers nationwide, has announced a new partnersh…
9/10/2021
In films and documentaries of the past, bank robbers wore black, carried revolvers and entered the bank wearing a mask and a menacing demeanor. Today,…
9/9/2021
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9/23/2021 12:00:02 PM
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