FEATURED ARTICLES
Five9 is enabling businesses to quickly adopt teleworking strategies with its cloud contact center and Verint's WFM solution.
4/9/2020
Remote working is at an all-time high. In the call center, agents working from home are still expected to continue to deliver optimal care for custome…
4/8/2020
As cities across the country scramble to protect populations, keeping people educated on COVID-19 is critical, and Five9 Intelligent Cloud Contact Cen…
4/3/2020
State officials announced a Department of Motor Vehicles call center agent from the Riverside, California contact center tested positive for COVID-19 …
3/30/2020
Several states have experienced a surge in unemployment claims thanks to the coronavirus, causing their call centers to be overwhelmed. Many states ar…
3/24/2020
If you have a business continuity plan and a call center, chances are good that your plan involved ramping up home-based agents in case of a weather e…
3/23/2020
LATEST NEWS
- Partners in Care Select CareConnect's SafeCare COVID-19 Caregiver Self-Assessment Tool
- How Organizations Can Build a Digital Relationship with Frontline Workers: Workforce Institute Radio Podcast
- Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely
4/9/2020 9:34:49 AM
4/9/2020 9:01:11 AM
4/9/2020 9:00:46 AM
