FEATURED ARTICLES
Relationships in the office or contact center - between managers, supervisors, executives and rank-and-file workers - are an important determination o…
5/23/2019
Another call center serving veterans is under fire for agent performance and failure to meet the needs of veteran callers. A proper call center manage…
5/23/2019
Customers by now are accustomed to messages that their calls may be monitored. Most people who work in the customer support industry know, however, th…
5/17/2019
AI should be implemented in the call center as part of a comprehensive strategy to aid all aspects of the organization. As contact centers transition …
5/16/2019
Recently Verint announced its AI Blueprint to aid enterprises endeavor into AI. AI Blueprint promises to analyze conversational data and offer a busin…
5/10/2019
While call center managers have always had a difficult job to do - juggling the needs of customers, the requirements of upper management and the issue…
5/9/2019
LATEST NEWS
- Verint Honors 7 Award-Winning Customers Achieving Remarkable Results in Customer Engagement
- Ceridian Announces Pricing of Secondary Public Offering
- Ceridian Launches Secondary Public Offering
5/22/2019 8:32:29 AM
5/21/2019 10:00:17 PM
5/21/2019 4:28:12 PM
