FEATURED ARTICLES
AI agents are slated to replace around two-thirds of managers over the next five years, transforming the workplace of the future.
7/19/2019
Are you still training call center agents the way you did five, 10 or even 20 years ago? Whether we like it or not, customers and their expectations h…
7/17/2019
Artificial Intelligence (AI) is nothing new in the call center. The use of robots to assist with answering customer inquiries and routing callers to t…
7/12/2019
In reality, what you need are some tricks and shortcuts that will help you get agents where they need to be in the shortest amount of time possible. Y…
7/9/2019
If you're considering launching a new contact center, you may be wondering where to do it. Should you expand your current facilities? Look for an outs…
7/3/2019
Call center work isn't easy even under the best of circumstances. After all, at the core of the job is solving other people's problems. It can be exha…
7/2/2019
LATEST NEWS
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7/18/2019 4:31:25 PM
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