FEATURED ARTICLES
As the trend of remote working continues during the pandemic, companies are turning to virtual reality for training.
1/13/2021
Haptik and Audiocodes have co-developed a customer support service that uses AI to deliver more realistic automated responses to users.
1/12/2021
Enghouse announced the acquisition of Lisbon-based omnichannel contact center solution provider Altitude Software. The purchase provides Enghouse an e…
12/31/2020
Retail companies are beginning to move away from emailing customers and switching to SMS, which allows direct connection at a much lower cost.
12/30/2020
Using Verizon's One Talk unified communications service, NORAD call center volunteers will be able to answer calls to the North Pole remotely to answe…
12/22/2020
Digital transformations are happening across businesses today as the need for fast, convenient online services grows. For El Paso Water (EPWater), a m…
12/15/2020
LATEST NEWS
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