FEATURED ARTICLES
Improved customer service is at the top of the list for many businesses today. Especially with the changing economic and business landscape, it's impo…
7/2/2020
Contact Point 360, a 12-year-old contact center outsourcer headquartered in Toronto, owns and operates six contact centers across three continents, em…
7/1/2020
Last week, Denver-based Journey came out of stealth mode after two years of R&D, launching what they call their Trusted Identity solution, based on th…
6/26/2020
To aid intelligence research company ASAPP with its efforts in the AI space, data center colocation, and hybrid IT solutions provider Flexential is pr…
6/26/2020
Servion announced it has earned Cisco CMSP Master Certified Partner Status in the U.K. The certification puts the contact center and digital customer …
6/19/2020
Insurance companies have unique needs for call center flexibility. Insurance is a high-touch industry when it comes to customer support, and a unified…
6/17/2020
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