FEATURED ARTICLES
If you're looking to staff your call center with agents who are engaged and who will be dedicated to long term growth with the company, here are some …
1/24/2020
Contact centers are now re-optimizing themselves for more automation, but this time, the goal isn't to drive customers off the phone. Thanks to artifi…
1/23/2020
Scheduling is one of the most critical functions of a call center manager. In order to meet expected customer demand and call volumes, the contact cen…
1/17/2020
A long-term approach to call center scheduling can be invaluable for ensuring a center is operating at peak productivity and efficiency. Call center m…
1/16/2020
Seattle's New Secure Scheduling Ordinance, which regulates restaurant and retail workers' schedules and pay to make them more predictable, has achieve…
1/10/2020
Just before the holidays, Idaho's Whitcom Regional Dispatch Center reported critical 911 staffing shortages that may cause the emergency services cent…
1/3/2020
LATEST NEWS
- Zuna Delivers Compliant Digital Payments for Cannabis Operators Through Alt Thirty Six
- Global Transportation Management Systems (TMS) Market and Transportation Management Solution Market 2020 Insights by Top Players, Types, Key Regions, Applications, Growth Analysis, Future Business Opportunity, Demand & Forecast Rep
- 3M Accelerates Pace of Transformation Journey
1/28/2020 11:23:11 AM
1/28/2020 7:43:56 AM
1/28/2020 6:31:52 AM
