FEATURED ARTICLES
Artificial Intelligence (AI) in the contact center has been providing companies with an opportunity to deliver better customer care, collect key data …
9/17/2019
One of the biggest mistakes employers make today is expecting younger Americans - those in the so-called "Millennial" generation - to think and act li…
9/12/2019
A brand new $15 million emergency call center in North Carolina is being built to meet the scheduling demands of increased call volume as well as to w…
9/5/2019
Custodia Technology announced a new partnership with Verint Systems. The pairing introduce a tollset capable of capture, record and retain voice, data…
8/29/2019
The City of Barrie, Ontario announced the selection of Verint's Engagement Management solutions for government and public sector. The deployment will …
8/28/2019
One of the cornerstones of employee engagement is giving workers flexibility with their schedules to meet their family needs, or even the needs of a s…
8/23/2019
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