FEATURED ARTICLES
Attrition is historically the biggest problem at call centers, and U.S. centers suffer from an annual turnover rate of 30-45 percent. Nonprofit organi…
10/18/2019
Traditionally, call center scheduling solutions have been built with numbers in mind rather than people. But call centers are made of people, so infle…
10/17/2019
American Airlines recently announced plans to consolidate its operations in a bid to better utilize the large office locations it currently owns in Da…
10/11/2019
Inside Marketing announced that with the assistance of the Vonage NewVoiceMedia (NVM) contact center solution is seeing double-digit growth in call en…
10/4/2019
It's also critical to remember that you're expecting these people to represent your company, so seasonal contact center agents should be treated accor…
9/27/2019
AI can be used to automate forecasting and scheduling in the call center, creating more accurate schedules and making better use of existing agents an…
9/26/2019
LATEST NEWS
- MRI Software Honors Leading-Edge Real Estate Technology Players with 2019 MRI Innovation Awards
- Epicor Announces Latest Release of Epicor ERP to Support Talent Retention, Automation and Customer Responsiveness
- End User Priorities in Europe's Digital Transformation Market, 2019: Focus on IT Budgets & Plans for Investments, DLT, AI, IoT
10/18/2019 9:00:30 AM
10/17/2019 9:00:29 AM
10/17/2019 7:30:26 AM
