FEATURED ARTICLES
Smart forecasting and scheduling considers the day of the week, the time of month, and factors related to seasonality as well as non-recurring events …
11/14/2018
Creating contact center schedules that work for your organization and your customers can make the difference between keeping and losing business. And …
11/8/2018
If there are 300 agents and each one misses just 10 minutes of work each day, that adds up to more than a week of lost work per year per agent, Monet …
10/31/2018
Here are some common reasons for call abandonment and how you can prevent them in your contact center environment.
10/31/2018
Monet Software unveiled the release of an integrated solution with Amazon Connect. The AWS Partner Network member is enhancing the Amazon call center …
10/29/2018
To be successful, contact centers need to get a lot of things right. The factors that help make that happen include people, processes, productivity, a…
10/25/2018
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