FEATURED ARTICLES
As any good manager can attest, it's critical that you focus on keeping the good, high performing employees happy in their roles or risk having to fin…
7/19/2019
Workforce management solutions are often touted as being of great benefit to the companies that use them. "Do more with less labor." "Trim headcount A…
7/18/2019
While most contact centers don't deal with life-and-death situations, there are exceptions in healthcare and emergency services. For these call center…
7/12/2019
Weather events large and small have an impact on communities and businesses. From power outages to flooding and wildfires, there are many situations w…
7/12/2019
While it's true that all contact centers play an important role in meeting callers needs, those receiving emergency calls have an especially vital job…
7/3/2019
Call center scheduling, the art of creating just the right balance of staff to handle communications is a constantly shifting target. Today, with the …
7/2/2019
LATEST NEWS
- GTY Technology Partners with Infor to Fuel Digital Transformation in Public Sector
- Infor Partners with GTY Technology to Fuel Digital Transformation in Public Sector
- DSFederal Wins CIO-SP3 IDIQ to Deliver Advanced Technology Solutions to Federal Agencies via NITAAC
7/19/2019 7:30:33 AM
7/18/2019 9:00:29 AM
7/18/2019 8:15:17 AM
