FEATURED ARTICLES
This week, the Verint Experience Index: Retail was unveiled. The report takes a deep dive in customer satisfaction rankings of 25 prominent retailers,…
2/28/2020
A number of U.S. states have introduced legislation or passed laws to stop the steady flow of call center relocations to other states and countries. T…
2/25/2020
Virtual assistants are taking over as the most popular mode of communication for businesses to schedule appointments, answer routine questions and mor…
2/21/2020
If you're looking to staff your call center with agents who are engaged and who will be dedicated to long term growth with the company, here are some …
1/24/2020
Contact centers are now re-optimizing themselves for more automation, but this time, the goal isn't to drive customers off the phone. Thanks to artifi…
1/23/2020
Scheduling is one of the most critical functions of a call center manager. In order to meet expected customer demand and call volumes, the contact cen…
1/17/2020
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