Debt Collection Company LAVG Adopts Noetica Outbound Dialing Solution

Few companies are as reliant as outbound calling as a debt collector. For these companies, nearly their entire business process is reliant on outbound call center work, which can be a time-consuming, frustrating and all-around difficult process.

British call center solutions provider Noetica announced that Netherlands-based debt collection company LAVG  adopted its fully integrated outbound dialing solution to improve the debt recovery process. LAVG is one of the largest bailiff and debt collection organizations in the Netherlands. It implemented the Noetica Voice Platform and advanced dialer including the internationally patented Live Person Detection (LPD) solutions at its contact center. Noetica’s solution for debt recovery organizations enables them to optimize the time their contact center agents actively engage with customers.

Prior to deploying the Noetica solution, LAVG agents were using spreadsheets to manually dial the telephone numbers of those borrowers required to make an overdue payment. Now, with the entire process automated, agents can focus solely on the quality of their interactions. The use of LPD ensures that agents are only connected to live people and not answering services or voicemail.

“LAVG is one of a growing number of specialist debt recovery companies around the world that has chosen to optimize its outbound operations with Noetica’s patented and proven technology,” said Steven Brooks, Managing Director at Noetica. “Not only are these organizations able to make more calls per day, but they also remove the need for agents to concern themselves with dialing or listening to voicemail messages. All they need to do is focus on achieving the best possible outcomes for all parties.”

Noetica, a branded Mitel (News - Alert) OEM solution provider and Platinum Preferred MSA Partner, worked on the project alongside the Telecom Service Group (which is also a Mitel partner). They delivered Mitel’s private cloud telephony environment for LAVG which is fully integrated with Noetica and hosted within the TSG data center.

Edited by Greg Tavarez