Erik Linask Info

Group Editorial Director

Erik Linask is Group Editorial Director of TMC. During his tenure at TMC, he has supported the production and development of its print publications and, most recently, managed the day-to-day operations of the industry’s leading Web site, TMCnet, which currently serves nearly 3 million unique monthly visitors. Currently, he oversees TMC’s four print publications as well as TMCnet, and covers a wide range of topics in the IP Communications and Information Technology arenas, including his blog, Convergence Corner, on TMCnet.

Prior to joining TMC, Erik was Managing Editor at Global Custodian, an international securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.

Latest Articles

From Driver's Licenses Proof of Vaccination to Fishing Licenses, the World is Going All-Digital - 09/13/2021
If Your Customers Can't Reach Your Agents, They Won't Be Customers For Long - 09/01/2021
Westelcom Leverages Billing and Customer Management Platform to Support Growth - 08/13/2021
ScanSource and Intelisys Make Leadership Changes to Drive Channel Excellence and Strategic Growth - 08/12/2021
Evolving Workforce Models Shine Spotlight on Collaboration Tools and Voice Quality - 08/05/2021
State of Connecticut Enacts Law to Protect Customer Data and PII from Cyberattacks - 08/03/2021
BCM One Continues Its Run of Acquisitions with WCS Deal - 07/21/2021
NovaBACKUP: A Cloud Backup Pioneer's Transformation - 07/12/2021
WalkMe's IPO Confirms the Appetite for Guided CX Technology - 07/01/2021
IKIN Brings Hands-on Holographic Content Development Experience to Developers at ITEXPO - 06/10/2021
CoreDial Strengthens its Channel in Competitive Landscape with New CoreNexa 7.0 Platform - 05/27/2021
Why Businesses Should Be Investing in File Transfer Solutions - 05/17/2021
Why White Label UCaaS Makes Sense - 05/17/2021
A More Seamless Customer Experience with Guided CX - 04/27/2021
Speech Technologies and the Impact on CX - 04/23/2021
The Evolution and Acceptance of Speech Technologies - 04/23/2021
Connecting Data and Communications for Maximum Workflow Efficiency - 03/12/2021
Environmental Monitoring: The Key to Business Continuity - 02/23/2021
The Data Deluge Means MRR for MSPs - 02/02/2021
Wireless Office: The Next Frontier - 01/25/2021
A New Mobility Management Solution for the New Normal - 01/14/2021
5 Reasons This Was the Perfect Time for BCM One to Acquire UCaaS Platform SkySwitch - 01/07/2021
Reducing IT Risk, Maximizing Productivity with Remote Workers - 12/15/2020
Data Protection: The MSP Opportunity in a Data-centric World - 12/14/2020
Why Native Teams Integration Enhances the Communications and Collaboration Experience - 12/10/2020
Overcoming the Challenges of Remote Working to Maximize Collaboration - 12/10/2020
ION Networks Enables MSPs to Securely Manage Customer Systems with New Privileged Remote Access Solution - 12/10/2020
Salesforce to Acquire Slack in Biggest Benioff Acquisition to Date - 12/01/2020
Virtualized Firewalls Helping MSPs Protect Corporate Networks in a Remote World - 11/30/2020
Maximizing Productivity in a Remote World with Cloud Communications - 11/20/2020
Ensuring a Smooth Cloud Migration for your SAP Applications - 10/19/2020
NICE inContact Meets Contact Center Agility and Intelligence Needs Head On with Latest Release - 10/16/2020
With New Enhancements Zoom Moves Deeper into Complete Enterprise Communications Market - 10/15/2020
Firewall as a Service Automation Gives MSPs Ability to Quickly Deliver Virtualized Security - 10/13/2020
Comings and Goings: Spectrotel Shows Commitment to Channel with New Key Hires - 10/09/2020
Cisco Takes Distracting Background Noise Out of WebEx Meetings with BabbleLabs Technology - 10/08/2020
Avaya, Spearline Team to Ensure Call Quality for OneCloud Users - 10/07/2020
Ingram Micro Delivers Microsoft Teams Direct Routing with SIPPIO Partnership - 10/07/2020
Does Your Communications and Collaboration Platform Provide Wire to Wire Security? - 10/06/2020
Securing Home WiFi Access to Corporate Networks for Teleworkers - 09/24/2020
5G is Coming, But How Quickly? - 09/22/2020
New Telehealth Possibilities: Home Ultrasound Device for Soon-to-be Moms - 08/10/2020
Why Adaptiv Networks' Acquisition of Elfiq Makes Sense - 07/30/2020
Turning Data into Stories with Natural Language Generation - 07/29/2020
Why the Telecom Industry Needs Open Ecosystems - 07/16/2020
CoreDial Makes Contact Center Management Easier with New WFM Capabilities - 07/08/2020
As eCommerce Thrives, Digital Innovation is a CX Must - 07/07/2020
Voipfuture Teams with Rohde & Schwartz on Voice Quality Solution for Air Traffic Management - 07/01/2020
Telinta Adds Auto-provisioning Profiles for New Grandstream and Yealink Phones - 06/29/2020
Cloud Technology Keeps Small Businesses Alive During COVID-19 - 06/18/2020
Aruba Defines the Future of Work in a COVID-19 World - 06/04/2020
SkySwitch Goes into Try Before You Buy Mode with Grandstream Phones - 06/02/2020
How Can Providers Capitalize on the Demand for UCaaS During COVID-19? - 06/02/2020
Quanergy Teams with Milexia for AI-driven LiDAR Solutions in EU Markets - 06/01/2020
Vonage Contact Center Lets Onecom Rapidly Adapt to COVID-19 Teleworking - 05/28/2020
COVID-19 Creating a Strong Argument for the Future of Telehealth - 05/27/2020
CallCabinet Intros Microsoft Teams Integration for Atmos Call Recording - 05/19/2020
Armor Adds MSP Program to Support Growing Cyber Security Opportunity - 05/19/2020
COVID-19 Health Screening App Can Help Businesses Re-Open Safely - 05/18/2020
Fusion Connect Names New CEO to Lead Company Post-Bankruptcy - 05/18/2020
Can Blockchain Help Researchers Develop a COVID-19 Vaccine Faster? - 05/15/2020
SkySwitch Launches Loyalty Program to Foster Partner Relationships - 05/12/2020
Where HR and IT Intersect: Managing Workforces During a Crisis - 05/08/2020
Contact Center Agents Get Personal Assistants with Speakeasy AI Agent Assist - 05/08/2020
What MSPs Need to Know to Protect Revenue Streams During a Crisis - 05/04/2020
CoreDial Adds Text Messaging to CoreNexa UCaaS Platform - 05/04/2020
What it Takes to Ensure Business Continuity Through a Crisis - 04/30/2020
How MSPs Can Succeed During the COVID-19 Pandemic - 04/30/2020
How Customer Service Organizations Can Successfully Implement Teleworking - 04/29/2020
Altitude Software Says Video is the Rising Star in Customer Experience - 04/28/2020
Navisite, Off Their Plate, Goo Goo Dolls' Johnny Rzeznik Unite to Support Healthcare and Restaurant Workers - 04/24/2020
Navisite, Off Their Plate, Goo Goo Dolls' Johnny Rzeznik Unite Support Healthcare and Restaurant Workers - 04/24/2020 and Launch New Communications Service for Teleworkers - 04/23/2020
IKIN Signs Benchmark Electronics to Bring Holographic Technology to Life - 04/21/2020
How Robotic Process Automation Can Help Businesses Success During a Crisis - 04/21/2020
MobileIron, Adeya Bring Security to Enterprise Communications with Strategic Partnership - 04/20/2020
CoreDial Adds John Carr to Leadership Team to Bolster UCaaS Platform Management - 04/20/2020
Verizon Supporting COVID-19 Response Nationwide - 04/17/2020
TextUs Offering SMS Platform to Essential Businesses During COVID-19 Pandemic - 04/16/2020
Solutions Granted: How a Master MSSP Was Born - 04/16/2020
Verizon Buys Zoom Competitor BlueJeans as Video Usage Grows Amid COVID-19 Pandemic - 04/16/2020
Why Ooma Says It Brings a Unique Value Proposition to the UCaaS Market for MSPs - 04/15/2020
OxyStrap Shifting Production from Fitness Trackers to N95 Equivalent Masks - 04/14/2020
Supporting Mobile Business Applications and Remote Workers with Secure WWAN - 04/14/2020
Why Background Noise Reduces Unified Communications and Customer Experience ROI - 04/13/2020
Five9 Helping Ensure Customer Service Continuity During COVID-19 Teleworking Mandates - 04/09/2020
Telinta Enables ITSPs and MSPs to Easily Transition Customers to Teleworking - 04/08/2020
Airship Enabling High-Impact Customer Engagement During COVID-19 Pandemic - 04/07/2020
VCU Health Adopts Telehealth to Evaluate COVID-19 Patients - 04/07/2020
CoreDial CEO Alan Rihm Joins Cloud Communications Alliance Board - 04/06/2020
Grandstream Updates IPVideoTalk Plans to Help Businesses Adjust to Teleworking - 04/06/2020
Sitel Migrates to Teleworking, Hiring 10,000 New Associates - 04/02/2020
netsapiens Releases Update to Unified Communications Platform to Enable Teleworking in a Snap - 04/02/2020
8x8 Video Meetings Enables Telehealth for Mental Health Treatment - 04/01/2020
ClouDhiti Brings SMBs into Future of Work with Cloud-based Artificial Intelligence Apps - 04/01/2020
Edify Says Artificial Intelligence is the Key to Superior Customer Experience - 03/31/2020
CCaaS Consultant Cloudlinx Joins Edify Channel to Drive Future of Work Initiatives - 03/31/2020
Edify Says Artificial Intellgence is the Key to Superior Customer Experience - 03/31/2020
Sytel Enables Fully Functioning Contact Center for Teleworkers over the Weekend - 03/30/2020
Thrio, TELUS Launch AI-Driven CC360 Customer Engagement Platform - 03/30/2020
Governments and Health Orgs Get Social Tools from and Facebook to Combat Coronavirus - 03/27/2020
Video Conferencing Use Grows During Coronavirus Pandemic, 8x8 Explains Why - 03/27/2020
Vibes Offers Free SMS Notification to Essential Businesses During Coronavirus Outbreak - 03/26/2020
Ecosmob Offers One-Hour Installation of Conferencing Platform During Coronavirus Pandemic - 03/26/2020
Stellar Cyber Gets Additional Funding to Grow Its Security Business - 03/25/2020
SkySwitch Adds Microsoft Teams Integration with TeamMate Technology Solution - 03/25/2020
SkySwitch Adds Microsoft Teams Integration with TeamMate Technologies Solution - 03/25/2020
AVANT Chooses 8x8 to Support its Unified Communications Needs - 03/25/2020
Taking the Noise out of Your Voice Engagements to Deliver Consistent Voice Experience - 03/24/2020
Avaya Spaces Cloud Communications Platform Available to Schools to Help Manage Coronavirus Crisis - 03/20/2020
Italian Schools Using WeSchool Platform Based on 8x8's Jitsi for Distance Learning - 03/20/2020
Vonage Offering Free Cloud Communications Services During COVID-19 Pandemic - 03/18/2020
Granite Telecom Helping Businesses Quickly Implement Remote Working During COVID-19 Crisis - 03/18/2020
Ribbon's SBC 5400 Passes JITC Certification, Approved for Department of Defense Deployment - 03/17/2020
RPA Needs Cognitive Learning to Truly Succeed - 03/17/2020
Microsoft Teams Suffers Outage During COVID-19 Outbreak - 03/16/2020
Telinta Launches Special Promo for New ISPs and WISPs Looking to Add VoIP Services - 03/16/2020
Serenova, Lifesize Merge, More to Come? - 03/11/2020
Will Robocalls Kill Smaller Carriers? - 03/04/2020
Pax8 Adds to MSP Cyber Security Portfolio with Bitdefender Partnership - 03/02/2020
Poor Security Is Simply Not Worth the Risk - 03/02/2020
Getting the Most out of the Coming 5G Revolution with SD-WAN - 02/28/2020
Why Unified Communications Needs to Include Contact Centers - 02/28/2020
UCaaS provider to MSPs Cytracom Gets Major Investment to Drive Growth - 02/28/2020
InMoment Acquires MaritzCX to Create Future of Work and CX Powerhouse - 02/27/2020
Arria NLG Adds Automated Data Narratives to Maistering AI Applications - 02/25/2020
Future of Work Speaker: The Problem with AI Assistants is They're Not Human Enough - 02/12/2020
Intelisys Cyber Security Expert: AI is Growing, but Beware, Hackers Use It Too - 02/12/2020
Google Keynoter at ITEXPO Says Digital Whiteboards Have Changed Collaboration - 02/12/2020
At ITEXPO, Cisco Exec Says Digital Transformation is About Culture as Much as Technology - 02/12/2020
ITEXPO Speaker IKIN Talks Future of Holographs and 5G - 02/11/2020
ITEXPO Speaker Fonative Talks Trends That Are Defining the Communications Space in 2020 - 02/11/2020
ITEXPO Speaker Thrio: Customers Comparing CX Across Markets, Changing the Competitive Dynamic - 02/11/2020
ITEXPO Exhibitor Viirtue Talks Automation,Microsoft Teams, Cybersecurity, and more Topics from TechSuperShow - 02/10/2020
MSP Expo Speaker & Exhibitor High Wire Networks On Managed Security Opportunities - 02/07/2020
Managing Contingent and Blended IT Labor - 01/06/2020
Solving the Blended IT Workforce Management Challenge - 01/06/2020
Building a Field Service Business by Going Direct to Technicians - 11/22/2019
Turning Hold Times into Positive Customer Experiences - 11/13/2019
The Impact of Poor Customer Experience on Your Bottom Line - 11/13/2019
Ushering in a New Era of Trading with Blockchain - 11/08/2019
Billion or Bust! A Journey through Lanham Land and the Rise of Rackspace - 11/05/2019
Billion or Bust! An Insightful Journey through Lanham Land and the Rise of Rackspace - 11/05/2019
From Keenan to Julian Marley, Vectors 2019 Brought Energy to the SkySwitch Community - 10/29/2019
SkySwitch Launches New SIP Trunking Storefront at Vectors 2019 - 10/28/2019
Cloud Voice Alliance Launches at SkySwitch's User Conference Vectors 2019 - 10/28/2019
SkySwitch Focuses on Importance of E911 Services at Vectors 2019 - 10/17/2019
VoIP Providers Can't Afford to Ignore One-Way Audio - 10/16/2019
Getting Your (Real) Job Done Means Outsmarting Your Email - 10/15/2019
Hybrid Multi-Cloud Growth Drives ONUG's AIOps Framework - 10/14/2019
Edify Labs Wins $10 Million in Funding to Transform the Contact Center Market - 10/01/2019
Unified Office Brings Unified Communications, IoT, AI to Restaurant Industry - 09/30/2019
8x8 Launches WebRTC-based Meeting Rooms Solution - 09/23/2019
How On-Demand Field Service Labor Can Grow Your MSP - 09/16/2019
Seattle Experiences Second Significant Power Outage in a Week - 09/13/2019
SkySwitch, Adaptiv Networks Bring New UCaaS and SD-WAN Value Proposition to MSP Market - 09/12/2019
AlarmReady Increases Situational Awareness for ABP Technology IP Video Surveillance Solutions - 09/11/2019
Utility Company Adopts AIOps Solution to Maximize IT Efficiency - 09/06/2019
SRP Looks to Increase Power Outage Management with AIOps Solution - 09/06/2019
Voyant Acquires Acrobits to Drive a Truly Integrated UCaaS Experience - 09/05/2019
Monsoon Hits Phoenix Knocking Out Power in Mesa, Tucson Areas - 08/29/2019
Powerful Storms Cause Multi-Day Power Outages in Oklahoma City Area - 08/28/2019
CoreDial Launches Certification Program to Drive Contact Center Opportunity for Partners - 08/27/2019
85,000 Lose Power in East Texas Due to Good Weather - 08/23/2019
Power Outage Knocks Nissan Dealers Offline for Days - 08/22/2019
VoIP Call Recording Provider CallCabinet Buys SIP Print - 08/13/2019
VoIP Call Recording Provider Call Cabinet Buys SIP Print - 08/13/2019
SkySwitch Brings Vectors 2019 to Orlando to Educate Channel on Rising UCaaS Opportunity - 08/06/2019
Cisco Unified Communications Get DECT Mobility from Grandstream - 08/05/2019
Recurring Power Outages Causing Damage to Technology for Utility Customers in Florida - 08/02/2019
Duke Energy Installing Self-Healing Power Lines in Florida - 08/02/2019
Five9's Continued Success Shows Cloud and AI are the Future of Work - 08/01/2019
Voyant Adds to Usability of its Customer and Partner UCaaS Portals - 07/31/2019
St. Croix, St. Thomas Hit by Island-wide Power Outages - 07/30/2019
UCaaS Vendors Must Evolve into Business Solutions Providers - 07/29/2019
Brekeke and VoIP Innovations Partner to Extend VoIP Opportunities to CSPs, MSPs - 07/11/2019
Power Outage at National Archive, Where's Nicolas Cage? - 07/11/2019
MSPs Get New Levels of Network and Application Visibility Thanks to AIOps - 07/11/2019
FixStream and T4S Leveraging AIOps to Deliver New Intelligence to IT Teams - 07/10/2019
Electrical Fire Causes Multi-Day Power Outage for Downtown Arizona Businesses - 07/08/2019
Los Angeles DWP Launches Power Outage Notification System - 07/03/2019
Poly Launches New All-in-One Content Sharing and Collaboration Solution - 07/03/2019
IBM-Maersk TradeLens Platform Signs Up Two More Major Carriers - 07/03/2019
Power Outage Means No Swimming On Hot Summer Day - 07/01/2019
Solve.Care Leveraging Blockchain to Drive Better Healthcare Outcomes - 07/01/2019
Power Outages Endanger Small Businesses - 06/28/2019
How to Protect Your Home or Business During Power Outages - 06/27/2019
Telinta Adds Inteliquent to List of DID and E911 Vendors for Its VoIP Providers - 06/25/2019
Telinta Adds Mobile VoIP to Its Brandable Service Provider Portfolio - 06/24/2019
Innovative Ways to Make Visual IVR Work For You - 06/24/2019
Amtrak, NJ Transit Power Outage Halts Penn Station Service - 06/21/2019
Cloud Communications Provider BroadConnect Taking a Stand Against Telecom Fraud - 06/21/2019
Transmission Line Failure Causes Damaging Power Fluctuations in Indiana - 06/21/2019
Hosted VoIP Provider Vonex Launches Partnership with Qantas Airlines - 06/21/2019
Constant Contact Leverages Glance Networks' Visual Engagement to Transform Service Centers into a Revenue Centers - 06/18/2019
Creating Custom IVR Applications for Your Contact Center - 06/17/2019
Samsung's Bixby Creating New AI-driven Engagement Opportunities - 06/14/2019
Tropicana Field Power Outage Leaves Fans in the Dark During Rays-Angels Game - 06/14/2019
Power Outage at E3 Conference Shuts Down Live Streaming - 06/13/2019
Increasing Contact Center Efficiency While Reducing Costs - 06/10/2019