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Call Center Management Featured Article

January 13, 2022

Carbyne Introduces New Leadership Team


By Luke Bellos, Editor, Call Center Management

Offering customers a solid product portfolio and providing quality service is certainly a strong plan for business development. With global competition heating up, having solid leadership to steer the company in the right direction is critical for coming out on top.


Contact center solution developer Carbyne seems to understand this well, as the company recently revealed the hiring of a number of new members to its leadership team help support expansion and growth. New leadership members include Rahuel Sheth(CFO), Kelly Ercolino(VP of Marketing), Melissa Cooper (VP of Strategy and Corporate Development), and Alex Gruber (VP of Product).

Carbyne experienced significant growth over the last two years(a 300% increase), so executives with the company felt it was critical to onboard leaders with the experience to further that trend. Rahuel Sheth boasts more than 15 years of financial leadership experience in a number of tech-focused companies; including Socure, DigitalOcean, and Emerge. Kelly Ercolino built a solid reputation as a marketing expert, leading successful strategies for companies like ADP and Tectonic Engineering (News - Alert).

Melissa Cooper and Alex Gruber also possess impressive resumes. Cooper holds a decade of experience in strategic development for companies breaking into new global markets. Gruber holds a successful work history in B2B, B2C, B2B2C endeavors, being a strategic leader in product life cycles for more than 15 years.

"Each one of these executives have an impressive background and we are excited to see the future ahead for Carbyne,” commented Amir Elichai, Founder, Chairman, and CEO of Carbyne. “I am confident with these additions to our Executive Leadership team, we will continue to expand our emergency management advanced technologies in public safety and bring new growth for mission critical solutions into other markets across the globe."




Edited by Maurice Nagle



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