The days of traditional office environments are fading into the past. Business leaders are finally accepting remote and hybrid work as a viable option for work activity, prompting organizations of all shapes and sizes to invest in new communications systems to move beyond legacy equipment.
AI-powered business communications leader Dialpad recently announced the formation of a strategic partnership with Google (News - Alert) Cloud. As a result of this partnership, Dialpad will join the Google Cloud marketplace as an independent software vendor partner, allowing businesses to leverage the Dialpad TrueCaaS™ solution to support and manage hybrid workforces from a single location.
“Hybrid work means that businesses must enable reliable, seamless communications with customers and within their own teams,” commented Pallab Deb, Director, Application ISV Partnerships at Google Cloud. “By bringing its popular communications platform to Google Cloud, Dialpad is enabling customers to deploy its capabilities at global scale on trusted infrastructure. We’re excited to support Dialpad’s growth and to work together to help businesses digitally transform their communications systems.”
Utilizing a vast number of cloud communications tools can be challenging for some agents, especially for those more familiar with legacy systems. Dialpad platform users can take the complexity out of business communications by combining voice, video and messaging capabilities into a unified, easy to use interface. Additionally, Dialpad technology supports integrations with other popular workforce solutions, so contact center managers can adapt to new challenges by introducing new enhancements as needed.
“Dialpad is the world’s most advanced AI-powered communications, collaboration, and contact center platform, providing cloud-native solutions that enable more efficient and effective conversations through one unified and centralized experience,” said Craig Walker (News - Alert), CEO and founder of Dialpad. “Dialpad is thrilled to partner with Google Cloud to transform how the world works together through cloud flexibility and a unified approach to business communications, collaboration, and customer experience.”
Edited by Luke Bellos