Thankful Partners with Dixa to Bring AI Enhancements to Europe

AI-based customer service solution company Thankful  announced the formation of a new partnership with Dixa, a customer service platform provider based in the Netherlands. As part of this new business relationship, the two companies will work together to combine their solutions to bring customer service enhancements to businesses throughout Europe.

European businesses using the Dixa customer service platform will now be able to leverage Thankful AI Agents, allowing customers to chat with service bots across all major communications channels.  These virtual assistants utilize natural language processing, making it possible for customers to have more natural, accurate conversations, ultimately leading to better customer experiences and faster resolutions.

“Dixa is excited to partner with AI platform, Thankful. We are seeing a growing trend of customers looking for AI automation and assistance, allowing human agents to focus on more complex high-value conversations with customers. Thankful’s technology allows for that opportunity to take place at scale,” said Maurits Pieper, Dixa Partnerships Manager.

In addition to chat support, Thankful AI Agents allow businesses to manage high volumes of tedious tasks, such as financial transactions or basic questions, in order to allocate human labor to more complex tasks. Labor shortages are currently making it difficult to keep up with customer demands, and improper service often leads to customer dissatisfaction.  With the help of AI Agents, business leaders can guarantee customers never have to wait, and can get the quality support they need at any time of day.

“This partnership with Dixa is an exciting next step for us as it not only allows us entry into the highly desirable European market, but Dixa’s products are best-in-class and our shared ethos will help us get exceptional customer service closer to becoming the norm,” added Ted Mico, Founder and CEO of Thankful.

Edited by Maurice Nagle