HomeLoanExperts Transforms Communications Thanks To Dialpad

Cloud-based communications leader Dialpad recently revealed HomeLoanExperts, one of Australia's leading mortgage brokerage firms, recently invested in Dialpad technology to support the company’s rapid expansion.

Like many housing markets across the globe, Australia has experienced a massive spike in purchasing activity over the last year. Because of this sudden boom in home buying, the company doubled its workforce in just six months to keep up with high customer volumes. It soon became clear the company’s existing legacy telephony infrastructure simply lacked modern functionality and remote support to maintain productivity in distanced settings.

“We were looking to upgrade our aging on-premises PBX solution and because we work with sensitive customer data, it was critical to ensure the new communications platform we chose had the highest degree of security,” said Alan Hemmings CEO, HomeLoanExperts, “Not only does Dialpad check off all the security, privacy and compliance boxes for us, but the platform was ready to use immediately.”

By utilizing Dialpad’s TrueCaaS™ solution, HomeLoanExperts brokers can now benefit from a highly secure, scalable, cloud-based communications system, allowing employees to work efficiently with customers and co-workers from virtually any location.

“We’re looking forward to enabling more Australians to take advantage of homeloanexperts.com.au’s services and make homeownership a reality,” said Gerard D’Onofrio, Australia Country Manager, Dialpad. “homeloanexperts.com.au is just one example of a local company taking advantage of the world’s most advanced business communications platform. We’ve seen tremendous adoption across the country and we have a lot of exciting opportunities ahead.”

Edited by Luke Bellos