Businesses Eager for Single Vendor Contact Center Solutions

By Luke Bellos, Editor, TMCnet  |  March 02, 2022

Cloud communications platform provider 8x8 (News - Alert) revealed 8x8 XCaaS™ (eXperience Communications as a Service™) solution is generating positive results for companies across the globe. Executives working with a diverse range of companies including Infinite (News - Alert) Electronics, Kubota, and ALS Limited, claim 8x8’s solution is positively transforming business communications and customer relations outside of office settings.

“8x8 XCaaS allows us to have our more than 500 employees in the US, Mexico, and China on a high availability, single, integrated cloud communications and contact center platform to provide resilient employee communications and customer engagement capabilities globally.” commented Charles Bonomo, Chief Information Officer at Infinite Electronics.

The benefits of single-vendor contact center solutions are backed by research data. Metrigy researchers found businesses using contact center/ integrated cloud communications solutions from a single vendor reported 100% revenue improvement, 57% rise in customer experience approval and a 37% increase in agent efficiency.

“Enterprises around the world recognize that a single, integrated unified communications and contact center solution is a critical component to meet the evolving requirements of a rapidly modernizing workforce,” added Hunter Middleton, Chief Product Officer at 8x8, Inc.

Edited by Maurice Nagle