Bandwidth Intros Duet for Genesys

In the past, businesses maintained contact center operations from a single location, using traditional telephony infrastructure to connect with callers. Now cloud technology is making it possible for agents to work beyond the limits of the office, allowing them to work from home and around the clock, no longer conforming to the traditional work habits of previous eras. However, moving beyond traditional systems can become a complex task for businesses reliant on existing infrastructure.

This week, enterprise cloud communications company Bandwidth unveiled a new offering to support contact centers moving to the cloud. The solution, Duet for Genesys, allows enterprises with legacy telephony infrastructure to quickly integrate complex telephony functions through the Genesys (News - Alert) Cloud CX platform. Designed as a "Bring Your Own Carrier" (BYOC) solution, Duet for Genesys, allows businesses to further digital transformation efforts, and move communications to the cloud.

Businesses leveraging Duet for Genesys increase workforce productivity with useful digital enhancements, such as emergency services support, automation/AI, fraud/security protections, and cross-channel data analysis. Duet for Genesys customers can analyze costs with ease, and pay only for the services used, thanks to the Direct-to-carrier approach to the solution.

"We applaud Genesys for continuing to offer choice and flexibility for their customers," said John Bell, Bandwidth (News - Alert)'s Chief Product Officer. "Bandwidth's Duet for Genesys will not only simplify the move to the cloud for global enterprises, it makes possible new customer experience capabilities to win satisfaction, loyalty, and trust."

Edited by Maurice Nagle