Business VoIP Featured Article

Nextiva Reports Strong Customer Growth After Partnering With Five9

February 04, 2022

By Luke Bellos, Editor, Business VoIP

Cloud communications company Nextiva recently announced its contact center integration with Five9 is gaining popularity in the business world. Representatives with the company claim Nextiva virtual agent and contact center solutions are currently being utilized by over 100 companies, in business sectors ranging from banking, healthcare, transportation, financial services, and real estate.

“Our partnership with Nextiva presented an opportunity to go to market together and help meet the customer demand for integrated cloud communication and contact center solutions,” said Jake Butterbaugh, SVP, Global Partners, Five9. “As a result of the distinct value proposition with Nextiva and customer momentum in 2021, Nextiva has been recognized with the Five9 Breakthrough Partner of the Year award for its speed to joint success and overall strategic alignment across the organization.”

Nextiva recently became a Certified Integrated Network Partner (CINP) with Five9 to help introduce advanced contact center solutions to businesses of all sizes. As a result, organizations are increasing productivity, creating better engagement with customers, and learning from detailed insights, all at a cost-effective rate through the Five9 Intelligent Cloud Contact Center.

Customer demands are high these days, especially now with the bulk of business activity taking place through digital channels. With Nextiva and Five9, businesses can easily manage their phone and contact center operations through a single, unified application. Additionally, users can better manage workflows, customer inquiries, and team conversations, to ensure productivity never lags by shifting through multiple applications.

“The momentum we’re seeing with our Five9 integration proves that customers don’t need fewer single-use tools — they need the right connected tools to solve their growing customer management challenges.” added Chris Reaburn, Nextiva CMO. “Our solution brings together communications and contact center conversations into one place, easily and elegantly making for a much more successful customer experience.”

Edited by Luke Bellos


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