Waterfield Technologies Announces VoxGen Acquisition

Customer engagement solutions developer Waterfield Technologies recently announced the acquisition of VoxGen, a conversational AI solution company based out of the United Kingdom. As part of the acquisition, Waterfield Tech leaders intend to utilize VoxGen solutions and technical expertise to expand conversational AI capabilities into contact centers across all B2C sectors.

Customer demands are high these days. With ecommerce and digital activity at their peak, having a reliable, functional contact center is instrumental for any successful business. However, ongoing labor shortages and budget restraints often make it difficult for some organizations to maintain round-the-clock support. Thanks to advancements in IVR, automation, and virtual bot support, businesses can provide customers with the quality support they need without relying solely on human agents.

“VoxGen will be an integral part of our conversational AI practice,” commented Evan Jones, Chief Customer Officer at Waterfield Tech. “Companies, from mid-market to enterprise, are transforming how they do business, and their customers are at the center of this movement. VoxGen’s expertise in bot strategy and design will better enable our clients to connect with customers through a more comprehensive, personalized consumer experience.”

With Voxgen now a part of Waterfield Tech, the company will expand its global reach by offering AI-enhanced solutions to new territories. Additionally, Waterfield Tech will leverage its expanded team of industry experts to create new, innovative AI solutions to create better customer experiences, increase productivity, and help businesses reach their full potential.

“The VoxGen story started over 20 years ago with a simple mission: to harness the power of AI to enable natural, automated conversations,” shared Kerry Robinson, CEO of VoxGen. “I’m delighted to be teaming up with Waterfield Tech so we can help many more companies deliver an amazing customer experience and maximize the ROI from their investments in conversational AI. Whatever the platform.”

Edited by Maurice Nagle