By: David Reimherr Many companies use social media and the Internet to handle customer service complaints. While this is convenient for consumers - and sometimes customer service departments - it is an equal opportunity for Internet trolls.
By: Tracey E. Schelmetic Salesforce Service Cloud's functionality can be extended further into managing the agent experience with the use of valuable add-ons and widgets that allow contact centers to ensure that the right number of agents are working in the right …
By: Paula Bernier There are a number of new huddle room solutions being introduced to the market recently. InFocus Corp. and Yamaha/Revolabs all have new offerings that are sure to help improve the business operations of any company.
By: Michael Guta The Boston Police Department is deploying NICE Inform to maximize its IP-based communications system with quality assurance, multimedia incident reconstruction, and IP telephony and radio recording.