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Last Updated: 1:40 AM EST - Oct 23, 2014

Want Better Customer Experiences? Think Real-Time Scheduling
By: Stefania Viscusi
The contact center industry is one plagued by high turnover rates, poor media coverage and high demands to deliver quality results for businesses. Even as new technologies and practices have been implemented over the years to help call centers operate …

Politicizing Communications Policy: A Threat to Broadband Investment?
By: Joe Rizzo
Over the last few years, we have seen that the FCC has become quite unpredictable. The reason for this is seen as the increased politicization of the agency's deliberative process.

Report Says NFC Market will reach $20 Billion in Four Years
By: Christopher Mohr
A recent report published by Transparency Market Research predicts that the worldwide near field communications (NFC) market will grow to $20 billion in 2018.

iCloud Targeted Again by Hacking Attempts, This Time from Chinese Censorship Officials
By: Matt Paulson
In recent weeks it seems like Apple's iCloud has been under constant siege, with hackers trying to steal everything from banking account information and finances to lewd pictures of famous celebrities. Most recently, Chinese authorities have begun exploiting vulnerabilities …

Meeting the Unique Requirements of Supply Chain Management for A&D
By: TMCnet Special Guest
The raw definition of the term supply chain would be the business process that covers the acquisition of raw materials through production, storage, transport and eventual delivery to the end customer. The business reality is that the supply chain covers …


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