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Last Updated: 11:00 AM EST - Apr 21, 2018

Speech Analytics Provide Contact Centers Internal, External Benefits
By: Paula Bernier
Contact centers that embrace analytics can reduce their operating costs while keeping customer satisfaction levels high.

Cisco Reveals Cloud Customer Service Ambitions
By: Paula Bernier
Cisco combines mid-market cloud contact center offerings into single solution, aims to address all aspects of the customer journey, and pronounces plans to be the cloud leader in the customer service market.

ZeroOutages Aims SD-WAN at Retail Market
By: Maurice Nagle
With Channel Partners Conference & Expo well underway, XRoads dba ZeroOutages leveraged the stage to reveal a new SD-WAN program developed specifically for retailers. ZeroOutages already supports more than 20 nationally recognized brands; the new product should position the …

Concept3D Announces OSIsoft PI System Integration
By: Ken Briodagh
Concept3D has announced that it has become an OSIsoft partner with the new capability of integrating and displaying operational data from OSIsoft's PI System.

CPaaS Provider Puts New Chief Strategy Officer in Place
By: Maurice Nagle
The alphabet soup that is our cloud-based, software-driven world is offering much in the way of innovation and opportunity. Service providers are positioning for a push in the cloud communications market, and this week Swedish-based CPaaS provider …


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