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Last Updated: 5:20 AM EST - Aug 17, 2017

Pegasystems and Accenture Join Forces to Improve Customer Engagement
By: Chrissie Cluney
Are you a Communications Servicer Provider who's looking to assist your customers with the latest cloud-based solution?

Tech 2000 Will Offer Training at MEF17
By: Paula Bernier
IT training and learning systems company Tech 2000 Inc. will be providing its services at the upcoming MEF17 event.

How Can Lighting Manufacturers Grow their Business and Expand their Profits
By: Special Guest
IoT and Smart Lighting Control Technologies Can Help Lighting Equipment OEMs and Manufacturers improve their profits, TAM, CAGR and wallet share

Managing Peak Seasons in the Call Center
By: Alicia Young
One of the biggest challenges to call center scheduling practices is peak seasons. Peak seasons are the most popular times of the year in the call center. The summer as a whole is a peak season, but there are also …

The Importance of Reporting & Analytics in Call Monitoring
By: Alicia Young
One of the key components needed for successful call monitoring is reporting and analytics. Recording all calls is step one when it comes to collecting data-after all, there's nothing to analyze if calls aren't recorded. While listening …


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