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Last Updated:
4:40 AM EST -
Jun 19, 2013
WebRTC: Changing Communications One Web Browser At A Time
By: Steve Anderson
There has been a lot of talk about Web-based real time communications (WebRTC) in the recent months, and on the surface, WebRTC offers a wide variety of different possibilities when it comes to making communications both easier to work …
Better Together: Sonus and Juniper Team up to Provide Integration of Application and Networking Layers
By: Rich Steeves
Technology companies have their own areas of expertise. Sonus Networks, for example, has knowledge of sessions at the application level, while Juniper has knowledge at the network level. But, like chocolate and peanut butter, Sonus and Juniper are two great …
C5 Alliance Snaps up MSP to Boost Channel Islands Service
By: Doug Barney
C5 Alliance, an IT solutions provider in the Channel Islands, just snapped up the Itex group of companies, which provides hosting and managed services for the area.
Social Media Background Checks Best Used with Caution
By: Steve Anderson
A new, if somewhat controversial, practice in the field of hiring new employees is to subject said potential employees to a social media check. While this can be quite a help in terms of spotting certain undesirable elements, a new …
Web Callback Keeps Customer Relationships Intact, Even During Peak Call Volume
By: Tracey E. Schelmetic
In a perfect world, everyone would be happy and fit, golf games would always be perfect, children would always be well behaved and call centers would always pick up customer phone calls on the first ring. We don't live …
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