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Last Updated: 9:20 PM EST - Jul 12, 2020

Fuze Awarded Advanced Address Book Management Patent

Fuze announced the addition of U.S. Patent No. 10469626B2 to enable improved user experience and productivity via advanced address …

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AireSpring Among the First to Offer VMware SD-WAN by VeloCloud 600 Series

Today, AireSpring announced the availability of the 600 series of VMware SD-WAN by VeloCloud Edge devices. Additionally, AireSpring is …

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Russian Cosmic Lynx BEC Gang Marks a Hacker Turning Point

Russian Cosmic Lynx BEC Gang Marks a Hacker Turning Point

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IMImobile Meets HIPAA Standards

IMImoble PLC announced its customer interaction management platform passed HIPAA compliance testing, which promises strict data privacy and strict security …

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$2 Trillion Telemedicine Spending in Queue

The US has learned from years of costs spiraling upward that the healthcare services model needs what management consultants call …

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LATEST FROM COMMUNITIES

UC Network Management Week in Review: Vonage, RingCentral, LifeSize & More

Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-…

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Sabio Group Reaches Further into European CX Market wit Coverage Group Buy

In a move that will help further expand its operations into the European Customer Experience (CX) space, Sabio Group, a provi…

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7 Tips To Create An Effective Idea Management Process

Idea management is all about generating new ideas that lead to innovations. Idea management systems provide a way to collect,…

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Genasys Augments Unified Critical Communications Platform with Esri Partnership

Genasys Inc, a provider of global critical communications systems announced a new partnership with location intelligence prov…

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5 New Technologies To Monitor & Improve Cardiac Health

Cardiovascular issues can result from unhealthy lifestyle, genetic disorders, or a host of other factors, such as an autoimmu…

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Lifesize Expands Connectivity Options to Microsoft Teams & Other Video Conferencing Providers

LifeSize, a provider of enterprise-grade, immersive video communications solutions, has announced it expanded connectivity wi…

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3 advantages of customized enterprise software

The growth of the market of online software opened new possibilities for companies. Instead of buying the license and distrib…

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Taking a Closer Look at Investment Analytics

Data has transformed the way that decisions are made in today's business world. In the past, decision-makers often relied on …

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How Tech Helps Companies Survive During COVID-19

COVID-19 has changed the way that many companies are doing business. In order to survive this trying time, they have had to l…

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Conn3ct Buys IVR Tech Company ICR

In a move to further improve interaction will callers, Conn3ct, a UK-based communications solutions provider, has announced t…

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Telinta Adds Auto-provisioning Profiles for New Grandstream and Yealink Phones

Telinta has added three new phones from Grandstream and Yealink to its list of auto-provisioned devices to make it …

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The Big CX Leap to Cloud: Beyond Contact Center

With a surge in contact center activity, in large part being created by the pandemic, agility and the ability to …

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New Jersey Opens New Unemployment Call Center

While call centers across the country have seen a spike in demand - or at least a change in the way …

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TransNexus Assisting Service Providers with Open Source CPS

TransNexus announced today plans to provide service providers with open source software for Call Placement Service (CPS) - vital to Out-…

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IoT Time Podcast S.5 Ep.23 Honeywell Smart Buildings

In this episode of IoT Time Podcast, Ken Briodagh sits down with Himanshu Khurana, CTO, Honeywell Building Solutions, to talk …

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Philippines Senator Urges Labor Department to Investigate Call Center Employee Complaints

The global COVID-19 pandemic has changed the call center landscape. Call center, once packed and bustling operations, have had …

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