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Last Updated:
3:20 AM EST -
Aug 21, 2019
IIoT Adoption: How to Connect, Monitor, Analyze and Improve
By: Ken Briodagh
The IIoT industry is ambitious, looking to meet big business and societal goals. Some of these are: asset tracking and monitoring, predictive maintenance and automation.
The Benefits of Speech Analytics for Customer Service
By: Laura Stotler
Speech analytics are an important part of AI's integration in contact center and customer service solutions, offering valuable insights that can improve customer interactions and boost productivity and efficiencies.
A Smarter, Cleaner & More Dynamic Denver: Connecting the Mile-High City
By: Arti Loftus
Denver has been facing growth challenges, including congestion, crime, smog and other environmental issues, an aging public infrastructure and desire for clean economic development.
Perfecting Customer Experience
By: Special Guest
Customer Experience is all the rage, but so much of it is focused on the initial stage of the customer journey. This front-loaded approach to CX virtually ignores the latter stages until customer issues get out of control.
New Study Identifies the Power of Merging AI and IoT
By: Ken Briodagh
Data Analytics firm Research and Markets has released a new study, which evaluates technologies involved in digital transformation including AI and IoT.
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