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Last Updated:
11:00 AM EST -
Jun 20, 2019
Topbox Enhances CX Using Conversational Analytics
By: Laura Stotler
Topbox, a company that provides enterprise conversation analytics solutions, has enhanced its offerings to provide a more comprehensive, omnichannel approach to understanding and improving the customer experience.
Finance Industry Banking on AI to Improve the Customer Experience
By: Laura Stotler
The use of AI and automation is on the rise in the banking, financial services and insurance sectors. Financial customer service is an ideal fit for automation and AI tools, which may be easily incorporated using comprehensive workforce management and …
Software Supply Chain Automation Eliminates Manual Processes
By: Maurice Nagle
When it comes to how automating the software supply chain drives operational efficiency, take the Thales Group as proof. On June 18, Gemalto a Thales Company is hosting Eliminate Manual Processes Through Software Supply Chain Automation, a webinar critical for …
Motivation and Rewards Are Essential to a High Functioning Workforce
By: Tracey E. Schelmetic
While there are many moving parts to properly managing a workforce, it's the soft skills - the ability to understand and motivate people - that often makes the distinction between a successful manager and an unsuccessful one. Motivating people properly requires …
Taking Call Center Training the Extra Mile
By: Tracey E. Schelmetic
Employee training can be a bit of a Catch-22. Spend too much time training new workers in the contact center, and you'll fall behind your other duties as well as the carefully created schedule. If you don't …
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