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Last Updated: 1:00 AM EST - Aug 19, 2018

Good Conference Calls Need Efficient Scheduling
By: Erik Linask
The best meeting room designs and advanced audio conferencing technology won't deliver value if employees aren't able to easily use them.

IIoT to Adopt Augmented Reality, Says New PTC Report
By: Ken Briodagh
Rapid Development and Deployment of Augmented Reality and Industrial IoT is a Key Finding in New Release of PTC's Industrial Innovation Series

Crafting Call Center Scheduling with WFM
By: Maurice Nagle
Workforce management (WFM) software is crucial to creating an environment for success in your call center. Applied appropriately and the results will sing resoundingly positive, deployed poorly, and experience the consequences - particularly in reference to scheduling. Call center scheduling requires …

Great Apps For Therapy Assistance
By: Special Guest
There are numerous apps out there than can help improve your mental health and welfareIt's hard to know which are the best, especially in such a crowded marketplace. So, we asked Clarity Clinic for some advice and they duly …

How to Deal with Schedule Adherence Challenges
By: Paula Bernier
When call centers don't have adequate resources in place, customer service can suffer, and businesses can miss their target goals and lose clients and revenue. Sometimes the lack of adequate resources in the call center is due to businesses …


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