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Last Updated: 4:40 PM EST - Jun 20, 2018

Vonage Says CX Cloud For All
By: Maurice Nagle
This week, Vonage expanded its contact center presence, making Vonage CX One Cloud available to organizations leveraging Vonage Business Cloud - the cloud communications provider's unified communications platform. From workforce optimization to enhanced self-service capabilities and real time analysis, …

Survey Touts Modernized Call Center Benefits
By: Paula Bernier
Liveops says only modernized call centers allow for optimal forecasting, scheduling, and agent payment and recruitment.

UC Headset Providers Address Open Office Trend
By: Paula Bernier
Growing interest in collaboration and the popularity of open office designs are creating a new opening for unified communications headset providers. So UC headset providers are pushing the narrative that only with quality headsets can businesses get the greatest return …

Why You Need Azure Cloud Software and What It Can Do for You
By: Special Guest
In today's modern age, everyone has the opportunity to make a name for themselves given the right tools, the right business plan, and the right amount of dedication. Business owners starting out and looking to grow their company should …

When the Things You Own Risk National Security
By: Special Guest
By 2020, there will be an estimated 30 - 50 billion devices connected to the internet; each with the ability to collect and communicate huge amounts of data instantaneously. Not satisfied with merely tracking, devices will soon be able analyze, plan, …


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