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Last Updated: 12:40 AM EST - Feb 24, 2017

Grey Routes: A Service Provider's Worst Nightmare
By: Maurice Nagle
Grey route messaging refers to application-to-person (A2P) messages that originate outside of authorized networks, and infiltrate service provider networks by exploiting traffic channels designated specifically for P2P messaging.

What to Know About Influencer Marketing
By: Steve Anderson
It's a powerful new tool, but what are the important things to know about social media influencers and influencer marketing?

Survey Identifies Contact Center Superstars
By: Tracey E. Schelmetic
While competency and accessible information are elements of hiring and training as well as core technologies in the contact center, quick decision making and timely information are often a result of good scheduling practices.

Thales Issues Healthcare Data Threat Report: Digitization Creates Security Risk
By: Ken Briodagh
Thales, a deployment house of critical information systems, cybersecurity and data security, has announced the results of its 2017 Thales Data Threat Report, Healthcare Edition, which was issued in conjunction with analyst firm 451 Research.

GENBAND Hits MWC With NFV Products
By: Steve Anderson
GENBAND, commonly known for its work in real time communications, steps up to the NFV plate with a slate of collaborations at the upcoming MWC event.


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