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Last Updated: 12:40 AM EST - Jan 21, 2020

UPenn Chooses Vonage to Unite Campus Communications
By: Laura Stotler
The University of Pennsylvania has selected Vonage's unified communications solution to unite and manage communications across all campus departments. The move marks the third key partnership for the cloud communications company this year.

Making Sense of Call Center Data with Analytics
By: Tracey E. Schelmetic
Data is everywhere these days. If you're using any modern call center solutions at all, you're probably capturing a lot of information from your phone system, your workforce management solution, your call recording system and more. Maybe you …

The Value of Long-Term Forecasting & Scheduling in the Call Center
By: Laura Stotler
A long-term approach to call center scheduling can be invaluable for ensuring a center is operating at peak productivity and efficiency. Call center managers can pull a number of historical and future variables from different departments and sources to …

Frost & Sullivan Recognizes Sprint's AI-Driven Messaging Solution with Innovation Accolade
By: Tracey E. Schelmetic
Analyst group Frost & Sullivan recently recognized Sprint Business with its 2019 North American New Product Innovation Award for Sprint Smart Messaging, an AI-powered text messaging system designed to handle simple communications with customers.

RingCentral Wrangles Eswaran from Microsoft to Serve as New President & COO
By: Maurice Nagle
Cloud communications industry leader RingCentral named Anand Eswaran President and Chief Operating Officer. The 24 year industry vet brings a wealth of experience and track record of success from firms such as SAP, HP and Microsoft to his new duties.


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