Last Updated: 1:00 PM EST - Jun 12, 2021

CUSTOMER Magazine Announces Winners of the 2021 CRM Excellence Awards

TMC announced the winners of its 22nd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.

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Wireless on Factory Floor: What does it Take to Make a Factory Smarter?

There are a lot of moving parts that make the factory smart and utilizing wireless technologies is one of such …

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Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident

Tesla has come under fire in China for its alleged arrogant customer service response to an accident involving one of …

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Zero Touch, Zero Trust Kubernetes Orchestration Solution for Distributed Edge Introduced by ZEDEDA

Today, following on a stream of announcements by ZEDEDA, an edge orchestration provider based in Silicon Valley, the company introduced …

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Call Center Management Tips for Improving Quality Assurance

Managing a call center can be challenging. There are agents to think about, demands from management, and then the customers. …

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Buchanan Technologies Gains SOC 2 Type 2 Certification for Managed Services

Managed services provider Buchanan Technologies, which provides managed IT services for mid-tier and enterprise-level organiz…

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Emplifi Adds Messenger API for Instagram

Social media customer service has become an increasingly important channel for businesses to focus on. Today's customers not …

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Reconsidering the Approach to Customer Experience Research

Customer research is an excellent way to gain knowledge for improved business operations, but company department heads may be…

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DCM Supports Canadian Financial Institutions with Management Platform

DCM will be partnering with Canada's top financial institutions to deliver communications solutions for improving customer ex…

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Vonex Purchases Cloud Phone, Mobile and Internet Services Business from MNF Group

Vonex is an Australian telecommunications company that provides business VoIP solutions designed to "change the way companies…

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AT&T Business and Cisco Partner to Enable Hybrid Work Environments

While interest in working from home was high on the wish list of American employees before the COVID-19 pandemic, the long pe…

Read More Helps Customer-Face Companies Bridge the Digital Divide

Though digitization and internet technologies have brought humans closer to machines, the need to bridge the communication ba…

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Five Ways to Ensure a Balanced Customer Experience

Delivering a satisfactory customer experience is about balancing technology and automation with meaningful, empathetic human …

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IKIN Brings Hands-on Holographic Content Development Experience to Developers at ITEXPO

IKIN is giving developers a chance to learn first-hand how to create 3D holographic content at IKIN University at ITEXPO.

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Google and Facebook Partner with Zephyr RTOS for Next Gen Products

A sure signal that the IoT is about to further explode in today's news from the Linux Foundation's …

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Five9 Celebrates CallTower with US Reseller of the Year Award

Five9 named CallTower its US Reseller of the Year - 2020 as part of the Five9 2020 Global Partner Awards.

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CUSTOMER Magazine Announces Recipients of the 2020 Customer Experience Innovation Awards

TMC announced today the winners of 2020 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.

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Medigate Raises $30M in Series B Financing for Healthcare IoT Security

Funds will Expand Medigate's Availability to Healthcare Organizations Needing Advanced Protection, Visibility and Cost Control

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e-Voting Could Be Faster, Cheaper, and More Accurate Than Voting In-Person or By Mail

Estonia has been called the world's most advanced digital society. How can the U.S. take a lesson from …

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INTERNET TELEPHONY Magazine Announces Winners of 2020 Hosted VoIP Excellence Awards

TMC announced the recipients of the 2020 Hosted VoIP Excellence Awards, presented by INTERNET TELEPHONY magazine.

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