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Last Updated: 12:40 PM EST - Nov 12, 2018

What's New in Artificial Intelligence
By: Paula Bernier
A brief look at what's new in the world of artificial intelligence as it relates to IT operations; customer engagement; marketing analytics; and cloud, optical, and virtualization network technologies.

How to Act on NPS Intelligence
By: Paula Bernier
Act-On Software and AskNicely will discuss how organizations can advance their NPS programs, and drive growth in the process, during the webinar 2018 NPS Benchmark Study: Results and Reactions.

MEF Unveils 2018 Award Winners
By: Maurice Nagle
The MEF recently hosted its Award Gala Dinner at MEF18 in Los Angeles. The industry event spotlighted those working with emerging, agile, adaptive and high-performing network services.

AI, Automation & WFM in the Contact Center
By: Paula Bernier
How AI, automation, WFM deliver in the contact center.

Nextiva Nets INTERNET TELEPHONY Hosted VoIP Excellence Award
By: Maurice Nagle
INTERNET TELEPHONY named its Hosted VoIP Excellence Award winners for 2018, with Nextiva Office earning recognition. The cloud-based communications solution provider exemplified the innovation, feature-set and forward-looking nature of a solution fit for the foreseeable future.


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