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Last Updated: 3:20 AM EST - Oct 18, 2017

KORE Appoints Romil Bahl as CEO
By: Ken Briodagh
In a recent release, the Board of Directors at Kore have announced the appointment of Romil Bahl as the new Chief Executive Officer.

Kaon Interactive and Apple Partner to Launch 3D AR
By: Chrissie Cluney
Kaon Interactive, a provider of 3D marketing and sales applications for global B2B brands, recently announced that its AR solution, Kaon AR, is now available on over 340 million Apple devices.

Centec Introduces DUET2 GigE Switch Chip
By: Paula Bernier
Centec Networks is now sampling a new gigabit Ethernet switch chip that supports enterprise wireless and wireline convergence. The product is called the DUET2, aka the CTC7148. This fifth generation switch chip supports full speed 1GE to 100GE enterprise data …

Reducing Wrap-Up Work = Lower AHT
By: Paula Bernier
Average handle time of calls is one of the most important key performance indicators in call centers today. This is a measure of hold plus talk time and related wrap up work divided by the number of calls received. A …

IoT Healthcare: Connected Hearing Devices
By: Special Guest
Smartphone-connected hearing-aid devices will give greater convenience to individuals with hearing loss, as companies will capitalize on biodata.


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