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Last Updated: 7:20 AM EST - Jun 25, 2018

WFM Drives Better Call Center Service Levels
By: Paula Bernier
Workforce management can help improve call center service levels.

Synching Up A More Secure IoT, Syniverse Launches Single Focus Global Network
By: Cynthia S. Artin
As global as the Internet is, and as resilient as the Internet was designed to be, Syniverse, a 30-year old mobile network services company that already connects 7 billion mobile devices this week introduced a dedicated IoT network that …

Uncovering the New Wave of Manufacturing Service Leaders
By: Special Guest
Recently one of the most authoritative voices in the service industry, The Service Council (TSC), conducted a study to uncover industrial manufacturing service leaders.

How to Work with a Contact Center Outsourcer
By: Paula Bernier
If you are considering outsourcing your call center or contact center, be sure to look before you leap. Set expectations upfront about service level agreements and key performance indicator level requirements.

BVoIP Certifies Datto Networking Gear
By: Paula Bernier
BVoIP has certified various Datto Networking solutions for use.


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