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Last Updated: 11:20 PM EST - Sep 25, 2020

US Space Force Awards Blockchain Contract to Xage Security

The United States Space Force and U.S. Air Force Research Lab have awarded a contract to Xage Security. The …

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Meeami Technologies Introduces Solution for Background Noise in Conferencing

Meeami Technologies recently announced what it's calling the industry's first context aware deep-learning based noise suppression ClearConference …

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iboss Receives 2020 Cloud Computing Security Excellence Award

iboss, the leader in cloud delivered network security, announced today that TMC, a global, integrated media company, has named iboss …

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Hawaii Opening New Call Center to Handle Unemployment Claims

The state of Hawaii is launching a new call center to deal with an unprecedented number of unemployment calls and …

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LATEST FROM COMMUNITIES

Patent Improves User Presence Detection

Fuze announced it has been awarded U.S. Patent No. 10645088B1, a method to intelligently determine the availability status of…

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The Technology Behind Online Slots

Online slots are simple games. You select a machine, adjust betting lines and press play. A software program then initiates 3…

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How to Use Your Customer's Devices to Drive Interest and Engagement

Creating interest and engagement in customers is going to be one of the most important parts of driving sales. Content is one…

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As Contact Centers Embrace Remote Work, Supervisor's Role Gets Redefined, Refocused

For contact center supervisors, the shift to remote work changed the dynamic of the job. In the WFH COVID era, supervisors mu…

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Wisconsin Opens New Mental Health Crisis Call Center

While some groups, notably older Americans, seem to be coping better than younger demographics, it's fair to say that the COV…

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The Price of a Human Life: Impacts of the Autonomous Vehicle Industry's Advances

Few people can deny excitement the idea of autonomous vehicles (AVs) is generating and how it has become an undeniable part o…

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Technology and Tools Enhancing the Remote Work Trend

Remote work is no longer a new concept for many companies. According to statistics, more than half of businesses operating gl…

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AI Technology in Sales

Every brand, big or small, strives to capture the latest tech trends to keep up with their target customers and competitors a…

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The Role of CNC Machines in the Making of Prototypes

CNC machining is amazingly diverse and is used in a variety of modern industries. From aerospace to electronics to the milita…

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Working Remotely During a Pandemic Has Affected Cybersecurity

The Covid-19 pandemic has presented innumerable challenges for businesses and caused serious economic harm. But one of the le…

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Telinta Adds Auto-provisioning Profiles for New Grandstream and Yealink Phones

Telinta has added three new phones from Grandstream and Yealink to its list of auto-provisioned devices to make it …

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The Big CX Leap to Cloud: Beyond Contact Center

With a surge in contact center activity, in large part being created by the pandemic, agility and the ability to …

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New Jersey Opens New Unemployment Call Center

While call centers across the country have seen a spike in demand - or at least a change in the way …

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TransNexus Assisting Service Providers with Open Source CPS

TransNexus announced today plans to provide service providers with open source software for Call Placement Service (CPS) - vital to Out-…

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IoT Time Podcast S.5 Ep.23 Honeywell Smart Buildings

In this episode of IoT Time Podcast, Ken Briodagh sits down with Himanshu Khurana, CTO, Honeywell Building Solutions, to talk …

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Philippines Senator Urges Labor Department to Investigate Call Center Employee Complaints

The global COVID-19 pandemic has changed the call center landscape. Call center, once packed and bustling operations, have had …

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