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Last Updated: 6:20 PM EST - May 19, 2019

Technology Makes Monitoring Every Call Possible
By: Tracey E. Schelmetic
Customers by now are accustomed to messages that their calls may be monitored. Most people who work in the customer support industry know, however, that traditional practices meant that very few calls were actually recorded and monitored.

City of Syracuse Chooses CIMCON, Presidio, and Cisco for Smart City Project
By: Ken Briodagh
Company's intelligent lighting controls serve as a platform to enable the Syracuse Surge economic growth plan and create a flagship smart city in New York State

AudioCodes SBCs Now Interoperate with the Amazon Chime Voice Connector
By: Stefania Viscusi
For enterprises looking for high-quality voice at a lower cost, that's also highly secure, AudioCodes has the answer with its advanced voice networking and media processing solutions.

PGi Brings UCaaS to EMEA with GlobalMeet
By: Stefania Viscusi
Businesses in Europe now have greater access to cloud communications with the launch of PGi's latest UCaaS offering.

Understanding Schedule Adherence in the Contact Center
By: Tracey E. Schelmetic
In the contact center, scheduling is often one of the trickiest tasks a manager can perform. Scheduling, which relies on dozens or even hundreds of people to work together like a fine-tuned machine, has more moving parts than any …


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