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Last Updated: 7:40 AM EST - Feb 11, 2016

Customers Expect Personalized, Omnichannel Interactions - Can You Deliver?
By: Susan J. Campbell
The expectations around customer service are an interesting challenge for those companies that serve a variety of consumers. For those who only pay attention to millennials, it's easy to assume they want real-time communications through technologies like WebRTC. …

SURF and Intel Introduce First Platform for NFV, WebRTC
By: Rory Lidstone
Roughly eight months ago, SURF Communication Solutions launched its SURF-HMP comprehensive multimedia communications and processing platform to address interoperability challenges for WebRTC. Now, SURF has followed up on this announcement in an exciting and unexpected way.

Call Accounting Keeps Employees from Failure on the Job
By: Susan J. Campbell
One of the most valuable assets you have within your organization is the staff you rely on for everyday processes. At the same time, your staff can also be one of your biggest liabilities. The key to harmony is a …

Microsoft Will Provide Students with Free Office 365 Education
By: Joe Rizzo
New York City Council Speaker Melissa Mark-Viverito and New York City Schools Chancellor Carmen Farina have announced that Microsoft will provide free copies of Office 365 Education to New York City students and their families.

Using the Right Tools to Make the Most of Teleworking and Help the Pros Outweigh the Cons
By: Tracey E. Schelmetic
It's rare when a business model that holds many benefits for ordinary workers offers the same benefits to employers. Flex-time, while popular with workers and a great tool to attract and keep non-traditional employees, often gives managers …


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