By: Stefania Viscusi Workforce Insight has announced the acquisition of Presence of IT Workforce Management North America, LLC. The merger will allow Workforce Insight to deliver an end-to-end suite of WFO solutions for the market.
By: Maurice Nagle Calabrio announced a change to its c-suite, appointing Josh Jabs to the role of Chief technology Officer. Jabs will report to President and CEO Tom Goodmanson, while former CTO Brian Humenansky will transition to the position of Chief Architect.
By: Stefania Viscusi Ribbon Communications announced it provided Colt Technology Service Co., Ltd. with an Emergency Calling Service (ECS) that includes location information and is compliant with Japanese regulatory requirements.