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Last Updated: 5:40 AM EST - Aug 01, 2014

ITEXPO Will Offer Pathways to the Next Generation of Communications and Collaboration
By: Tracey E. Schelmetic
In advance of the conference, TMCnet took some time to speak with Phil Edholm, President and Principal of computing, networking, and communications consultant firm PKE Consulting.

Secrets to a Successful Call Center: Tips to Create a Happy Customer and Agent
By: Daniel Brecht
In today's business environment and economy, it is important for companies to find ways to stand out and attract (as well as retain) customers. A way to do that is by providing excellent support to clients before selling products …

How WebRTC and TokBox are Changing Customer Service
By: Susan J. Campbell
What would it mean for your customer service department if you could enable real-time audio and video chat capabilities from a PC or mobile device? While it's likely you already take live calls, are these calls able to …

PlayStation Now Goes Open Beta for Rental, Streaming Gaming
By: Steve Anderson
One the great maxims of gaming; without the games, the hardware is just a pricey paperweight. But now, PlayStation 4 (PS4) users are about to get access to plenty more in the way of games than might have been expected, …

Blending On-Premises, Hosted, and WebRTC with sipIQ
By: Doug Mohney
Voice over IP (VoIP) solutions continue to evolve, with EU Network's sipIQ's blend of on-premises equipment, managed services service, and WebRTC mobile clients offering the latest combination of services for businesses. Currently operating in the New York …


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