By: Paula Bernier Cisco combines mid-market cloud contact center offerings into single solution, aims to address all aspects of the customer journey, and pronounces plans to be the cloud leader in the customer service market.
By: Maurice Nagle With Channel Partners Conference & Expo well underway, XRoads dba ZeroOutages leveraged the stage to reveal a new SD-WAN program developed specifically for retailers. ZeroOutages already supports more than 20 nationally recognized brands; the new product should position the …
By: Ken Briodagh Concept3D has announced that it has become an OSIsoft partner with the new capability of integrating and displaying operational data from OSIsoft's PI System.
By: Maurice Nagle The alphabet soup that is our cloud-based, software-driven world is offering much in the way of innovation and opportunity. Service providers are positioning for a push in the cloud communications market, and this week Swedish-based CPaaS provider …