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Last Updated:
4:40 PM EST -
Oct 23, 2017
Serenova Strengthens Portfolio with TelStrat Purchase
By: Maurice Nagle
Today, Serenova announced the purchase of TelStrat, a provider of workforce management, analytics, quality and call recording solutions, which fits perfectly into Serenova's mission of enabling simpler, brighter customer experiences. Now plugged into the Serenova portfolio, companies gain access …
Sierra Wireless Delivers VPN Connectivity for Law Enforcement Fleets
By: Ken Briodagh
Sierra Wireless has announced its upcoming AirLink Connection Manager (ACM) 2.0 VPN appliance for vehicle networking use cases for Police applications.
Cloud-Native Contact Centers Aim to Stop Customer Turnover
By: Mandi Nowitz
When turnover results from poor customer service, the entire customer service organization, including solution vendors, comes under fire. Of late, a prevailing resultant trend is the idea of moving from a traditional contact center to a cloud-native architecture.
MiaRec Announces Latest Cloud Call Recording Offering
By: Mandi Nowitz
MiaRec announced a new cloud call recording and interaction management solution for service providers who utilize BroadSoft Business BroadWorks call control platform.
Ways to Boost Call Center Sales
By: Mandi Nowitz
Sales can be hard to execute in a call center. Here are a few ways to enhance sales performance in a call center while ensuring high retention rates.
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