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Last Updated: 1:40 PM EST - Jan 19, 2018

PCS Selects Centile for Cloud Communications
By: Maurice Nagle
Centile announced Pure Cloud Solutions (PCS) selected the cloud PBX provider as its primary vendor for the delivery of unified communications solutions in the United Kingdom. Now, PCS partners gain access to Centile's end-to-end cloud-based suite …

What Agents Have to Gain from AI
By: Paula Bernier
IBM says AI-powered chat bots and conversational agents can answer up to 80 percent of contact center inquiries. That frees up human agents to address more complex queries.

Connecting Payment, Other Systems Can Deliver New Customer Experiences
By: Special Guest
As technology plays a larger role in every part of the restaurant industry, consumers will see a growing shift toward automation.

Consumer Privacy in the Digital Era: Three Trends to Watch
By: Special Guest
Digital advertising has exploded in recent years, with the latest eMarketer data forecasting $83 billion in revenue this year and continued growth on the horizon. According to the eMarketer report, digital comprised more than 36 percent total media ad spend …

Honeywell Extends Reach of Cloud-Based Connected Building Services
By: Ken Briodagh
Honeywell Outcome Based Service for Mechanical Systems applies IoT connectivity and service engineer knowledge to mechanical systems


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