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Last Updated: 8:00 PM EST - Apr 25, 2018

Engaged Agents are Exceptional Agents
By: Maurice Nagle
The contact center environment is notorious for high attrition rates. However, an engaged workforce is a positive workforce, and one to stick around. Engaging a crew of grizzled customer service vets or even a group of greenhorns can prove quite …

How AI Makes the Empire State Building Smart
By: Special Guest
The Empire State Building in New York City celebrates its 90-year anniversary soon and it is just getting smarter, proving New York is one of the smartest cities in the world.

Honeywell's Wearables Are Here
By: Chrissie Cluney
Honeywell has introduced its new smart wearable, which can help supply chain workers to complete their high-volume tasks more efficiently and ergonomically.

Toshiba Digital Solutions Corporation and Nebbiolo Technologies Sign IIoT Partnership Agreement
By: Ken Briodagh
Toshiba Digital Solutions Corporation and Nebbiolo Technologies have signed a strategic partnership agreement to deploy Industrial IoT solutions using leading-edge fog computing technology.

The Value of Call Accounting and Reporting Solutions
By: Paula Bernier
Businesses are always looking for how to get more out of their investments while decreasing spend. And call accounting and reporting can be a great way to do that.


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