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Last Updated: 4:20 AM EST - Sep 16, 2019

How Call Center Management Can Answer Customer Service Demands
By: Maurice Nagle
The contact center is a bustling hub of customer interactions. And as technology opens the door to a new day in engagement tools and the omnichannel era, management is tasked with putting the pieces together and ensuring the symphony of …

SkySwitch, Adaptiv Networks Bring New UCaaS and SD-WAN Value Proposition to MSP Market
By: Erik Linask
SkySwitch and Adaptiv Networks have entered in a strategic partnership that will bring a combined UCaaS and SD-WAN offering to the MSP market.

mConnect Offers SMBs SD-WAN
By: Maurice Nagle
NexVortex announced mConnect (Managed Connect), a purpose built SD-WAN aimed at the SMB space. For nexVortex, this is complimentary addition to its already robust portfolio of hosted voice and SIP trunking services.

Zoom Adds HSBC to Client Roster
By: Tracey E. Schelmetic
In the golden days of business travel, employees zoomed from meeting to meeting in far-flung locations, meeting face-to-face with colleagues and partner companies. Nowadays, few companies can afford the kind of time and money required to keep …

Actility and Hiber Team Up on Remote IoT Connectivity
By: Ken Briodagh
LoRaWAN company and nano-satellite powered network collaborate to open up remote & developing parts of the world for logistics, agriculture, oil & gas, mining, scientific and environmental sectors


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