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Last Updated: 2:20 PM EST - Mar 30, 2017

Tidal Labs Rolls Up New Influencer Marketing Growth
By: Steve Anderson
Tidal Labs' influencer marketing content-as-a-service (CaaS) program sees impressive growth on a year-to-year basis thanks to a variety of factors.

VoIP Becoming Ubiquitous for Business Communications
By: Laura Stotler
VoIP is an obvious choice for businesses based on its attractive price point and numerous benefits. VoIP gateways are integral for any business migrating from a legacy, PSTN-based phone system to a VoIP solution.

New Partnership Helps Service Providers with SDN
By: Frank Griffin
A new partnership between Packet Design and NEC/Netcracker is going to give service providers new tools to implement software-defined networking (SDN) applications to lower costs, add new streams of revenue and improve service quality.

The Chatbots Are Coming
By: Tracey E. Schelmetic
Unlike the IVR, chatbots are fast-paced, intuitive, easy to interact with (we all know how to text or chat) and able to learn thanks to machine learning technology.

Options for Extending the Contact Center's Hours
By: Tracey E. Schelmetic
With a cloud-based workforce management and call center scheduling solution, workers can be logged in and on the clock from their homes, making and taking calls and other contacts as required, early in the morning or late into the …


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