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Last Updated: 4:20 AM EST - Jun 27, 2019

Why Induction Training Must Be Part of the Onboarding Process
By: Stefania Viscusi
Bringing new employees into the workplace can be challenging. In addition to getting the new hire up to speed on policies and standard practices, there's the training and acclimating them with the team members. With the right onboarding processes …

TPx Takes Wraps Off Hybrid UC Solution
By: Maurice Nagle
MSP TPx announced the arrival of UCx SmartVoice, a SIP trunking solution to enables organizations to deploy an advanced communications solution while keeping their legacy PBX in place. The hybrid UC solution allows a firm a smooth migration from on-…

Telinta Adds Inteliquent to List of DID and E911 Vendors for Its VoIP Providers
By: Erik Linask
Telinta has adedd Inteliquent to a long list of DID and E911 providers for VoIP service providers using Telinta's softswitch and billing platform.

Duvet Days Bring Modern Flexibility to Call Center Scheduling
By: Stefania Viscusi
The rate of absences in the workplace is something many companies have grappled with. From decreased productivity to poor engagement and high turnover, there are many reasons why businesses look to solutions that diminish the rate of sudden call outs …

Mutare, Nomorobo Team Up to Stop Voice Spam and Robocalls
By: Maurice Nagle
Mutare and Nomorobo unveiled what they are calling the first viable solution to battle robocalls and voice spam in the enterprise. The Mutare Voice Spam Filter is here to maximize profit, boost productivity and stop the countless solicitation calls organizations …


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