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Last Updated: 9:40 PM EST - Jun 26, 2017

Monet Software Joins Forces with Evolve IP for Improved WFM
By: Alicia Young
Monet Software, a provider of cloud-based workforce optimization solutions for contact centers, recently announced that it has teamed up with Evolve IP, a cloud services company, to release a new unified, cloud-based Contact Center and Workforce Management (WFM) …

Call Recording for Compliance with DOL's New Fiduciary Rules
By: Tracey E. Schelmetic
For individual companies that need to protect themselves from expensive violations of the fiduciary rule (either deliberate or accidental), quality monitoring and call recording solutions will become vital tools.

Intelestream Improves CRM Functionality with Cloud Communications
By: Michael Guta
Intelestream has integrated cloud communications to improve CRM functionality and business productivity with reporting and call data so managers and analysts can observe employee performance for SugarCRM and RingCentral customers.

Workforce Management Market Expected to Surge
By: Frank Griffin
A report by Grand View Research has forecasted the workforce management market to grow over $11 billion by 2025 as organizations deploy higher number of workforce optimization applications.

Huawei, TELUS Call 5G Work a Success
By: Paula Bernier
TELUS and China's Huawei test so-called 5G technology and emphasize Canadian technology leadership.


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