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Last Updated: 5:00 PM EST - Dec 09, 2018

CXone Showered in Analyst Praise
By: Maurice Nagle
NICE inContact announced this week that Forrester, Gartner and Ventana Research have all honored the workforce optimization provider in recent research.

Angry Customers May Need a Little TLC
By: Paula Bernier
Never underestimate the power of empathy.

Cypress Offers New Cirrent Software Offering
By: Ken Briodagh
Cypress Semiconductor recently expanded its portfolio of Internet of Things (IoT) solutions with the addition of Cirrent, a provider of software and cloud services for consumer Wi-Fi products.

Handling Workplace Stress From the Employee's Perspective
By: Special Guest
There tends to be a lot of advice out there with regard to how to keep an employee happy and keep workplace stress at bay. It often involves incentives and ways to recognise a hard-working employee's ability, among …

There's a Lot Going on With Contact Centers
By: Paula Bernier
Contact centers require a broad range of functionality.


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