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CUSTOMER Magazine Announces Winners of the 2021 CRM Excellence Awards
TMC announced the winners of its 22nd Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
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Wireless on Factory Floor: What does it Take to Make a Factory Smarter?
There are a lot of moving parts that make the factory smart and utilizing wireless technologies is one of such …
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Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident
Tesla has come under fire in China for its alleged arrogant customer service response to an accident involving one of …
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Zero Touch, Zero Trust Kubernetes Orchestration Solution for Distributed Edge Introduced by ZEDEDA
Today, following on a stream of announcements by ZEDEDA, an edge orchestration provider based in Silicon Valley, the company introduced …
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LATEST FROM COMMUNITIES
Call Center Management Tips for Improving Quality Assurance
Managing a call center can be challenging. There are agents to think about, demands from management, and then the customers. …
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Buchanan Technologies Gains SOC 2 Type 2 Certification for Managed Services
Managed services provider Buchanan Technologies, which provides managed IT services for mid-tier and enterprise-level organiz…
Read MoreEmplifi Adds Messenger API for Instagram
Social media customer service has become an increasingly important channel for businesses to focus on. Today's customers not …
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Reconsidering the Approach to Customer Experience Research
Customer research is an excellent way to gain knowledge for improved business operations, but company department heads may be…
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DCM Supports Canadian Financial Institutions with Management Platform
DCM will be partnering with Canada's top financial institutions to deliver communications solutions for improving customer ex…
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Vonex Purchases Cloud Phone, Mobile and Internet Services Business from MNF Group
Vonex is an Australian telecommunications company that provides business VoIP solutions designed to "change the way companies…
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AT&T Business and Cisco Partner to Enable Hybrid Work Environments
While interest in working from home was high on the wish list of American employees before the COVID-19 pandemic, the long pe…
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Gnani.ai Helps Customer-Face Companies Bridge the Digital Divide
Though digitization and internet technologies have brought humans closer to machines, the need to bridge the communication ba…
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Five Ways to Ensure a Balanced Customer Experience
Delivering a satisfactory customer experience is about balancing technology and automation with meaningful, empathetic human …
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IKIN Brings Hands-on Holographic Content Development Experience to Developers at ITEXPO
IKIN is giving developers a chance to learn first-hand how to create 3D holographic content at IKIN University at ITEXPO.
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