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Last Updated: 4:40 PM EST - Aug 30, 2016

SAP Joins Growing Move Toward One-Stop App Shopping
By: Steve Anderson
Just recently, we heard about how BrandLamp was bringing a complete marketplace setup for marketing services, allowing users to compare prices, locations, and similar factors from one handy guide. Now, SAP is looking to do something similar by putting its …

Iron Mountain, Virtustream Combine to Make a New Silver Lining in the Cloud
By: Steve Anderson
Cloud-based services and software are an increasingly large part of our everyday work lives. There are more applications and more use cases for cloud-based systems than ever before, and now, a new combined effort in the market is …

Sound the Alarm on 911 Failures
By: Doug Mohney
The District of Columbia - the Nation's Capital - lost 911 services for more than 90 minutes between late Saturday evening, Aug. 27 and Sunday morning, Aug. 28. It is the second 911 outage in the region in the past two …

Selection of Virtual Observer Enables Contact Center to Reach Efficiency Goals
By: Susan J. Campbell
Establishing success in the contact center is a challenging task. Some leaders may expect that success comes from the feedback received from customers; others may point to a low cost of operations; still others may suggest that the ability to …

Will BlackBerry Radar Put BlackBerry Back on the Radar?
By: James Brehm
BlackBerry is readying for the release of BlackBerry Radar, what it's calling in its press release an end-to-end tracking system for trucking companies and private fleet operators.


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