Telecom Veteran Sets Out on New Path

By: Eric Lebowitz
But as a veteran of the telecom industry, Maeir began to notice a hole in the PBX market, especially as it relates to the cloud. He kept hearing that professionals-especially small business owners and managers-were having trouble with …

Voice4Net Talks WebRTC in the Contact Center

By: Stefania Viscusi
One of the more obvious places WebRTC has seen immediate benefit is in the Call Center and CRM space. This market is always ready for change and advancement if the opportunity to serve customers better and be more efficient while …

ITEXPO Oracle Keynoter Talks Vendor, Enterprise Customer Relationships

By: Carrie Majewski (née Schmelkin)
When it comes to what enterprise IT customers really want, all too often vendors are making gross assumptions about their customers' needs.

Allahwala at ITEXPO: Carriers Are Leaving Money on the Table

By: Paula Bernier
Communications service providers are missing out on a marvelous opportunity to make recurring revenues from DID numbers, says Rehan Allahwala of DIDx and Super Technologies Inc. DID Exchange, a service of Super Technologies, is a VoIP-based wholesale DID phone …

ITEXPO: Unified Office Rocks Fast Food, Rolls Out Visual Analytics Package for Cloud VoIP

By: Doug Mohney
Miami, Florida - Unified Office is a breath of fresh air in the me-too world of cloud VoIP. One of its verticals is the quick service restaurant market, providing inbound phone service for pizza franchises and other establishments where takeout …

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