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Last Updated: 8:00 PM EST - Jun 27, 2017

The Secret to Motivating Millennial Agents
By: Steve Anderson
With millennials an ever-increasing part of the labor force, workforce management offers some tricks to help keep them on task.

Digital Signal Processing Technology Improves the Conference Experience
By: Tracey E. Schelmetic
DSP technology uses algorithmic manipulation that can remove all noise unnecessary to the video/audio conference experience, leaving only what's pertinent. It does this by adapting to each specific conferencing situation (size and shape of room, number of occupants, …

Digital Transformation: Fiber Mountain's Middle Name
By: Maurice Nagle
With Cisco Live serving as center stage, Fiber Mountain announced the arrival of myriad of offerings, including a new AllPath OPX Layer 1 Optical Path Exchange as well as new families of Fiber Port Aggregators.

Tackling the Price Objection: Telemarketing's Biggest Fight
By: Steve Anderson
Price is one of the most frequently-cited telemarketing objections, but there are ways to beat it and make sales.

3CX Joins Forces with Nology to Expand Reach in South Africa
By: Alicia Young
In a move to further improve its reach in South Africa, 3CX has teamed up with Nology. Due to Nology's technical expertise and 15+ years of experience in providing broadband, wireless, networking and VoIP solutions to service providers, network …


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