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Last Updated: 7:00 PM EST - Dec 07, 2016

TelStrat and Peak UpTime Partner for Improved Call Recording
By: Alicia Young
Peak UpTime and TelStrat have joined forces to provide comprehensive call recording and workforce optimization solutions to contact centers.

UC in Avaya IP Office Improves Customer Experience
By: Frank Griffin
With unified communications (UC) and advanced features and tools, the Avaya IP Office Contact Center 10 gives midsize businesses a solution for competing in the delivery of better customer experience.

ZYCOO's Smart DID Simplifies Call Returns
By: Alicia Young
Playing telephone tag is frustrating enough without having to navigate through IVRs or speak to operators. ZYCOO wants to remove the middle man from business phone calls with its Smart DID for IP PBX users.

Midwich Adds Atlona's Cloud-Based Conferencing Solution
By: Frank Griffin
Midwich is going to be shipping Atlona's cloud-based soft codec conferencing system to address the growing collaboration solutions market.

Fintech is the Place Where HCM and Finance Meet
By: Tracey E. Schelmetic
The next wave of cloud-based human resources solutions is likely to be fintech, or a combination of HCM and finance. This multi-department discipline draws data from both HR and finance and adds real-time decision making and data-…


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