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Last Updated:
1:20 AM EST -
Apr 06, 2016
Six Principles for Better Outsourcing Partnerships
By: Special Guest
Success rarely occurs in a silo, particularly in today's hyper-connected, hyper complex world; as such, success often has many parents. In the current business environment, the right partnerships bring tremendous value to an organization. This is especially true …
Developers Digging IoT & WebRTC Working Together
By: Maurice Nagle
WebRTC, an area of vast potential and much hype, is primed and poised to make much of the fodder reality. Across the communications developer landscape we are seeing innovative ways of deploying this game-changing technology, and on the most …
Poor Scheduling and Workforce Management Undermine Even the Best Agent Efforts
By: Tracey E. Schelmetic
Finally, it's important to consider the merits of a good workforce management solution if your company relies on customer support personnel who are not all located under the same roof. Thanks to the cloud delivery model today, workforce management …
Microsoft Rebrands Project Oxford as Microsoft Cognitive Services
By: John Casaretto
Microsoft Corporation has rebranded its machine learning tools portfolio to the name Microsoft Cognitive Services. The announcement was made last week at the company's Build Developer Conference in San Francisco. The project has been ongoing for some time under …
Verizon Pushes Ahead with Network Virtualization Transformation
By: Tara Seals
Verizon Communications is going forward with its virtualization strategy, with a plan to add 16 more data centers to its wireline and wireless infrastructure by the end of the year.
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