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Last Updated: 2:20 PM EST - Jul 20, 2017

HPE Delivers Big Improvements with Compute Modules
By: Paula Bernier
HPE's new Synergy480 and 660 Gen10 compute modules powered by Cavium feature significant improvements in cost, density and power.

Lancaster County Upgrade Leverages Aviat's Microwave
By: Paula Bernier
Lancaster County, Penn., has upgraded its public safety network using technology from Aviat Networks.

Ciena Outlines IoT Network Imperatives
By: Paula Bernier
Ciena details what's needed in networks to address the IoT.

TelStrat Receives Recognition from CIOReview
By: Alicia Young
Engage WFO's success is one of the main reasons why TelStrat has been recognized as one of the 20 Most Promising Contact Center Technology Solution Providers - 2017 by CIOReview. According to the announcement, TelStrat is one of an elite …

How to Improve Call Center Quality
By: Alicia Young
At the end of the day, agents are supposed to be providing quality customer service that will keep consumers coming back for more. But how can call center managers ensure that each interaction is meeting quality expectations? Here are some …


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