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Last Updated:
5:00 PM EST -
Jul 21, 2019
The Next Level of Agent Training: Teaching Empathy, Organization and Communication
By: Tracey E. Schelmetic
It's 2019, and we tend to still consider call center work low skilled. While once upon a time, this may have been the case, customer support today is a highly complex process requiring multiple skills, multitasking, technology knowledge and …
CoreNexa Named Unified Communications Product of the Year
By: Maurice Nagle
CoreDial's CoreNexa Platform has been awarded a TMC 2019 Unified Communications Product of the Year Award. The recognition spotlights a robust UCaaS ecosystem arming MSPs far and wide to support modern business needs.
8x8 Adds CPaaS with Wavecell Acquisition
By: Maurice Nagle
8x8 announced the acquisition of Singapore-based CPaaS provider Wavecell Pte. Ltd. The $125 million cash and stock deal delivers 8X8 an established CPaaS platform with robust revenue, making a logical addition to its stable of cloud communication solutions.
Getting Good Call Center Agents to Stick Around
By: Stefania Viscusi
As any good manager can attest, it's critical that you focus on keeping the good, high performing employees happy in their roles or risk having to find, train and keep new talent. It's not just more costly to …
ATA Releases Annual Telehealth State of the States Report
By: Ken Briodagh
The American Telemedicine Association has released its 2019 State of the States Report: Coverage and Reimbursement, a wide-ranging analysis of telehealth laws and policies across all 50 states and the District of Columbia.
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