Crexendo :
How to Grow Your Local or Regional Business Using the Web

Parature :
The Cult of the Customer

8x8:
How SMBs and VARs Can Benefit from Hosted VoIP in 2008 and Beyond



AMC Technology:
CRM Integration Best Practices: Taking the Pain Out of the Call Center



Applianx:
Microsoft Office Communications Server 2007 — considerations for voice integration



Aricent:
Multi Service Business Gateways (MSBG) – "Critical success factors for building and deploying Multi Service Business Gateways (MSBG)"



Aspect:
Balancing Cost Effectiveness with a Commitment to Service Leveraging Speech Technologies in Your Contact Center

Aspect / Microsoft:
Unified Communications for the
Contact Center



Astaro:
Security at the Perimeter of your Business



AT&T:
The Complete Managed Hosted VoIP Solution from AT&T. How Can You Benefit?

AudioCodes:
IP Contact Centers - How is voice quality measured on your network?

Distributed Enterprises - Can you Reduce Operating Costs and Maintain Reliability?

Don’t Miss: SIP Trunking – Reducing Communications Costs Without a Forklift

IP Communications – An Opportunity in a Down Economy?

Small Operator - Are you being left behind?

HD VoIP - the next sound barrier?

Fax-enable your organization with SIP/T.38 and leverage your AudioCodes VoIP and Unified Communications infrastructure

Do You Know Who is Listening?
– The Truth of Enterprise SIP Security

Asterisk: Reliable and scalable solutions with AudioCodes

New Multi-Service Integrated Solution for Service Providers & Enterprises

Fax - SIP+T.38 to the Rescue

Call Recording – Evolving from TDM to VoIP by Transitioning Challenges into Opportunities!

Building Applications with SIP - Conferencing / Collaboration Solutions

SERIES II
Building Applications with SIP - the IP Contact Center





Aumtech:
How JetBlue is Replacing their $1,000 Speech Recognition Licenses for $15 - dramatically reducing costs, while improving customer satisfaction



Avaya:
Making Unified Communications Relevant for your Business



AVST:
Migrating from Legacy Voice Mail
Solutions to Unified Communications



BandTel:
SIP Trunking - Variations and Value



Bay Bridge Decision Technologies:
Session 3 - The Optimal Strategic Planning Process: Learn From the Best Companies

Session 2 - Strategic Planning Technologies: Contact Center Modeling From Forecasting, to Requirements Generation to Hiring/Overtime Plans to Budgets and Variance Analysis

Session 1 - The Importance of Strategic Planning: How Strategic Planning Mishaps Can Cost Your Organization Dearly (and You Might Not Even Realize It!)



Boxtone:
How to Manage and Control Your Enterprise’s Android, BlackBerry and iPhone Mobile Devices

The End of the BlackBerry Help Desk? How to Get Your Mobile Users To Solve Their Own Issues … and Love It!



Biscom - Dialogic:
Reduce Costs and Improve Efficiencies with Virtual Fax over IP





Broadvox:
SIP Trunking for the SMB



CFI Group:
Smartphones, Providers, and the Customers Who Love (and Loathe) Them

Government Contact Center Customer Satisfaction Results for 2009

How Contact Center Customer Satisfaction Impacts the Bottom Line



CallTower:
TCO on Unified Communications is Hard to Find - Make it a Reality with UCaaS





Cognio:
The Sky is the Limit: Maximize Your WiFi Performane



Convergys/Nuance:
Debunking the 5 Common Myths about Voice Automation within the Healthcare Industry



Convergys - Datamonitor:
Cracking the Code: Five Steps to Intelligent Growth in Customer Service



CosmoCom:
Part II
Call Center Consolidation 2.0 In Practice: How enterprises are implementing and benefiting from Consolidation 2.0

Part I
Call Center Consolidation 2.0: What the Next Wave in Customer Care Means For You



Competitive Reconnaissance Tools,
Text and Research

Google AdWords - 5 Deadly Mistakes



D2 Technologies
Benefits of Mobilized Unified Communications



Dialexia:
Breaking the Barriers of Communications through innovative and robust VoIP solutions.







Dialogic:
The Leading Edge: Open Text Fax Server Does FoIP Right!

Completing the Convergence: Reliable Fax over your VoIP Network

From Mass Market to Mass Customization: How You Can Compete in the Age of Personalization



DIGITALK:
DIGITALK MULTISERVICE PLATFORM DRIVING DOWN THE COST OF NGN



Dimension Data:
Key Considerations for Planning and Deploying Unified Communications Successfully



DiVitas Networks:
Business Benefits of Mobile Unified Communications

Increasing Service Provider business opportunity and competitiveness through Mobile UC



Empirix:
Ensuring Quality in Large Scale Networks



Enkata:
Best Practices for Transforming Call Centers into Blended Sales/Service Organizations

Cutting Through the Noise - Comparing Contact Center Performance Management with Speech Analytics

Envision:
Right-Sizing Speech Analytics: Contact Centers Need a Scalpel, Not a Chainsaw



Enterprise
Communications Association:
Unified Convergence and Business Continuity



Espial:
The Role of IPTV Middleware in Reducing Total Cost of Ownership



First Data:
Rethinking the Case for Hosted IVR: VoIP Impact on Transport Cost Changes the Equation



FreedomIQ:
Demand, Trust, and Value: 3 Secrets to Making Money by Reselling Hosted VoIP



FrontRange Solutions:
Back to Basics - Low Cost, High Efficiency Multi-Channel Customer Service



Genband:
Learn How to Host Revenue-Producing
VoIP Services



Genesys:
Binding People, Process, Information and Systems to Improve the Customer Experience with Operational Intelligence



Google:
Telecom Companies and Google: Maximizing Return on Information

Google and Contact Centers: Instant ROI



GoToAssist:
Top 5 Initiatives for Achieving
Breakthrough Customer Support

Value-Added Services: A New Strategic Role for Support

Building a Business Case for Remote Support



Grandstream:
Don’t Miss: 5 Ways Service Providers Can Expand Their Businesses Using Premise Equipment

“Grandstream One Button SIP Trunking Eliminates Errors and Serves up a Host of Service Providers”

All-in-one IP-PBX network appliance
initiates the “M” in IMS







IBM:
Optimizing Security and Carrier Network Performance with IBM and CloudShield

Building Carrier Networks Using COTS Technology Optimize the cost of Delivering Network Services





IEX:
Make Virtual Agents Feel Right at Home

Creating a Centralized Global Command Center for Workforce Management, IT, Telecom, HR Management

Replacing Your Workforce Management System … the right way



Ifbyphone:
Value in the Clouds: How Carriers Can Grow Revenue with Cloud Telephony



Ingate Systems:
Secure SIP Trunking: What You Need to Know



Infinity Info Systems:
CRM and Life Sciences/Pharma: Proving Strategic Value with CRM Analytics



Interactive Intelligence:
Harnessing Loyalty-producing Customer Feedback using your IP Communication Solution

Remote Agents: Taking Full Advantage of the IP Contact Center

The Transition to VoIP: Five Business Signs that Indicate it’s Time

Ready for Primetime; or 1995's Failed ASP Model Deja Vu







Intervoice:
Overcoming Economic Uncertainty with Speech Solutions

Building IMS Applications: Five Key Principles

Optimizing the Total Caller Experience Research Results and Bonus White Paper

Blend technology and design to deliver the Total Caller Experience

Intervoice / Frost & Sullivan:
The Five Reasons Enterprises Should Move From an IVR to a Voice Portal

Intervoice / IBM:
The Next Frontier in Customer Identity Protection: Voice Biometrics



InVision Software:
Building a Multi-Channel Contact Center in the Era of Social Networking



IQ Services:
Something for Everyone: Testing Multi-Channel Contact Center Solutions from the Customer Perspective



Jaduka:
Communications Enabled Business Services



MegaPath:
MPLS with Voice + Security - Planning for the Future and Taking Your Network to the Next Generation of Cloud-based Communications



MERA Systems:
IPv6 in the World of VoIP: Crucial
Upgrade or Major Technical Challenge?



MU Dynamics:
Measure Service Robustness, Reduce Costly Service Downtime and Customer Churn for Maximum ROI. Don't Get Caught with Your Pants Down!









NEI:
The Future of 40G and the Reality of 10G ATCA Solutions

Prepared for Next Generation Intel® Xeon® Processors? Intel joins NEI and Emerson Network Power to Discuss Best Practice Usage, Transition and Deployment Strategies

ATCA vs. Carrier Grade Rack Mount Servers - The Experts Square Off



Newport Netwroks:
Inter-Network Mediation in
multimedia networks



NICE:
Slashing your TCO While Getting More out of your Recording Solution -- Strategies You Can't Ignore



NMS Communications:
Top Trends in Mobile Value-Added Services



Nokia Siemens Networks:
Broadband Stimulus: Winning Grant Strategies



Nortel:
Role of Communications Technology in Business Continuity Planning & Disaster Recovery for Contact Centers

Communications Enablement: Integrating real time communications into your business processes



NTR Global :
Leverage Your Support Organization as a Competitive Weapon and Set Yourself Apart

Nuance:
Imagine a Campus where Productivity is Powered by the Human Voice Speech-Based Solutions to Cut IT and Telecom Costs

Imagine Government Agencies Where Productivity is Powered by the Human Voice

Productivity Powered by the Human Voice - A Case Study on Speech-Based Solutions in a Dynamic Healthcare Environment

Speech Mythbusters: Debunking 10 Common Myths about Voice Automation



OpenSpan:
Key Technology Trends Impacting Agent Productivity and Performance

10 Proven Strategies for Improving Agent Productivity





Pactolus Communications
Software Corporation:
Time To Ditch The Switch? For Prepaid Service Providers, The Economics of IP Migration Are Increasingly Compelling

Why Primus Built Its Popular New Service Using SIPdev.org's SDP With Open Source Frameworks: A Scalability & Innovation Case Study



Panviva:
First Contact Resolution (FCR): Top Myths, Methods and Tips to Measure it and Improve it



Parature:
Zappos.com: How Zappos built a Billion dollar company through a Customer Focused Culture

What to Say to a Porcupine: Strategies for Dealing with Difficult Customers



Performance Edge:
Series 1 - Bottom of the Ninth – Can Your Agents Keep Your Customers?

Series 2 - Hire right, Analyze right, Train right – Secrets to Success for the Contact Center

Series 3 - How Do You Analyze and Support Critical Success Factors in Contact Centers?



Performix:
Help Your Employees Reach Their Performance Goals -- and Yours



Prognosis:
Service level reporting: Driving IPT success



Protus IP Solutions:
Q & A with the Expert: Replacing Fax Servers and moving your fax to the cloud.



RadiSys:
3G Mobile Video Services Innovative Solutions for Mass Market Deployment

Doing More with Less: How IP Media Servers help Network Operators and Telecom Developers during Lean Economic Times

Untapped Opportunities in Audio Conferencing



RADVISION:
Series 1: HD Video to the Masses

Series 2: Comprehensive IMS solutions from client to infrastructure

Series 3: SIP beyond telecom

Developing and Deploying Enterprise Unified Communication Products



Reignmaker Communications:
Ensuring Call Quality With SIP Trunking







Sangoma:
Platform Strategies for Software-based PBX - Part 1

Platform Strategies for Software-based PBX - Part 2





Sipera Systems:
The Final Frontier: Secure Unified Communications to Any Device in Any Place

Packets, Privacy & PCI: The Impact of VoIP & Unified Communications on Your Compliance with the PCI DSS

Series 1: VoIP Attacks are Real

Series 2: Are You Secure?

Series 3: UC Security Requirements

VoIP Security Best Practices: Preventing Attacks and Managing Risk



Solid:
You’ve Got Memory! Unleashing the power of 64-bit, multi-core architectures for new, advanced applications with Memory-Centric Data Management



Speakeasy:
IP Convergence Means Channel Convergence

Making Money with VoIP - Real World Examples



SugarCRM:
New World CRM – Enterprise 2.0 and the Era of the Social Customer

Series 1: CRM Strategies for the Social Customer

Series 2: Open Source and CRM 2.0 the Next Frontier

Series 3: Impact of wireless on CRM adoption and the Social Customer

Delivering a differentiated customer experience to win in a competitive marketplace



Tekelec:
Using KPI’s to Optimize the Network



TelcoBridges:
Leveraging The Benefits Of High Density Media Gateways!

Experience the Power of High Density Multiservice Gateways



TMCnet:
Partnering to Optimize Search Engine Marketing: Reducing Paid Ad Click Fatigue

Hosted SEO: The Winning Formula Are you getting the high organic results you want on major search engines?



Texas Instruments:
Divide to Conquer: Meeting the Needs of 3G Wireless with Multicore Technology



Tone Software:
Managing Convergence: Five Ways MSPs Can Increase Service Revenues



Transara Communications:
SaaS in the Contact Center an Attractive Alternative During a Down Economy



Varolii:
Cloud Services: Increasing Customer Satisfaction while Freeing Existing Resources



Varonis:
10 Things IT Should Be Doing Today to Get More Resources



Veraz Networks :
Voice Services: A Key Driver for WiMAX Success

GSMA IPX: Clearing the way for new mobile operator revenue

Taming OPEX and CAPEX using Network-adaptive SBCs





VoltDelta:
Agent at Home Solutions: Revolutionary Change for the Contact Center

Deploying Speech Automation Using
a Hosted Solution



Vovici:
How to Reduce Support Costs With Service Councils



Voxify:
DSW Steps Out with Self-Service

Hosted vs. On Premise IVR? Four Deployment Strategies that Protect You from Risk and Change





Yankee Group:
Hosted Customer Care Solutions:
Are They Gaining Traction?

Yankee Group / Intervoice:
Finding the perfect balance of live and self-service: Bonus Yankee Group Whitepaper



Zenprise:
Top 10 BlackBerry Troubleshooting Tips for Enterprise Activations