INTERNET TELEPHONY — APRIL 2016
Several years ago, Fusion reviewed the crowded cloud services landscape and found it filled with providers of all types and sizes offering individual products. But something was clearly missing in the marketplace, says CEO Matt Rosen. That missing something was a cloud ... More>>>
AI Worries Millennial Workers Too: What We Can Do to Make Sure Artifial Intelligence is a Human-Led Journey
INTERNET TELEPHONY, TMC Reveal the UC Product of the Year Awards
Unified communications is a dynamic and increasingly crowded market space containing both traditional PBX providers who have expanded in new ways, companies that grew up in the IP age, and both giants like Microsoft and newcomers like Slack that came in with other services first and then added phone calling functionality to their solutions.
Spotlight on Small Cells: The Industry's Three Leading Trends
Small cell deployments have been gaining steam. Indian telco Reliance Jio announced in late 2015 its plans to build what it is calling the largest small cell deployment happening in the world. Global mobile operators are including small cells in their strategy to manage exploding traffic on their networks as subscriber demand for mobile video and the burgeoning Internet of Things market continues to grow. As such, three key trends for small cells are emerging - HetNets, LTE in unlicensed spectrum, and the cloud RAN.
Ericsson Unveils New Mobile Broadband Solutions, Details Efforts with AWS & Cisco
Telecom infrastructure giant Ericsson has unveiled a handful of new mobile broadband solutions aimed at delivering LTE at peak rates of 1Gbps, enabling communications service providers to deliver more consistent and targeted solutions to customers, and helping those CSPs get solutions to market more quickly and efficiently. The company also offered an update on its relationship with Cisco, with which it created the Ericsson Dynamic Service Manager, a solution using intellectual property from both businesses. Ericsson also is building an engineering and services team to help service providers more easily leverage Amazon Web Services Cloud.
CCaaS is a Win-Win Proposition: Why Service Providers Should Offer Contact Center in the Cloud
2016 has been dubbed, the Year of the Customer. Carriers, multiple-system operators, and other service providers have the unique opportunity to create new, recurring revenue streams and to help their business customers with the complexity of managing an effective customer experience program.
Dialogic Buys APEX Communications, Launches Application Practice
Dialogic President and CEO Bill Crank recently laid out the company's real-time communications strategy - announcing its acquisition of APEX Communications Inc. and revealing its overall vision and product roadmap.
The Case for Testing Worldwide Telephone Numbers & IVR Platforms
In the current economic climate, global companies are increasingly turning to unified communications solutions to drive collaboration among customers, colleagues, and partners. This technology is an important tool for driving time to market and revenue streams.
How to Leverage Adaptive Analytics and CRM for Lead Scoring
According to DePaul University, in 2015 there was an increase in the average turnover rate to 28 percent in sales-related jobs. The same DePaul study found that less than half of organizations follow a formal selling process and even fewer, 35 percent, can even describe what that selling process is.
Sales Enablement: How More Businesses Are Leveraging Technology to Accelerate Sales
Marketing automation solutions are getting a lot of attention lately, but marketing is not alone on this front. The idea of leveraging automation, big data, and software to allow for more personalized and timely responses is also now taking off in the sales arena - and money is pouring in to fund the companies that deliver what has become known as sales acceleration software.
Women in the Channel: New President Gadda Talks Shop with INTERNET TELEPHONY
Hilary Gadda was recently named president of Women in the Channel, an organization of which she is a founding board member. WiC is focused on advancing careers for women in telecom and IT.
On Rad's Radar: Work Smarter
Channel managers are hyper-busy with quotes, calls, customer support, emergencies, et al. They can stay busy. But are they working toward their goals or just taking care of the urgent? Are they smart about how they handle the urgent?
Fonality CEO Shares His 'Magical' Software Story
Fonality Inc. provides business phone service with integrated collaboration and contact center capabilities. But at its core, Fonality is a software company, says CEO David Scult. This software enables organizations to be more productive, he adds, which can help them grow their businesses. INTERNET TELEPHONY recently touched base with Scult to learn more about his love for water skiing, his interest in software, his life's journey, and how it led him to where he is now.
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