LEAP Boosts Global Customer Reach with Vonage SIP Trunking API Integration

By Stefania Viscusi April 22, 2024

LEAP, The Horizon Information Technology, recently announced a strategic collaboration with cloud communications giant Vonage to fortify its global outreach and scalability.

By tapping into Vonage (News - Alert)'s Communications APIs, LEAP aims to revolutionize customer connectivity and streamline operations for businesses across Southeast Asia.

In today's business landscape, enhancing productivity and efficiency is paramount. Cloud solutions have emerged as a game-changer because they empower enterprises to remain interconnected, trim expenses, and navigate the digital realm with agility.

"Businesses today are looking for communications solutions that can provide customers with better connections, communications and engagements," said Sunny Rao, SVP Global Sales, Vonage. "We're happy to support LEAP as it connects businesses to the cloud so they can work faster, save money, and avoid restrictions on capacity and location. Thanks to Vonage, LEAP offers businesses a truly global, reliable customer centric contact center solution."

The Vonage Communications Platform (VCP) boasts over one million registered developers worldwide and offers a comprehensive suite of programmable services including voice, video, messaging, and email functionalities.

For LEAP, headquartered in Singapore, this collaboration signifies a significant milestone in its quest to deliver cutting-edge contact center solutions, Interactive Voice Response (IVR) systems, and social media services to businesses in Southeast Asia.

With Vonage's SIP Trunking, LEAP now has direct access to cloud connectivity, empowering it to scale operations seamlessly while enjoying the flexibility of per-second billing. Thanks to Vonage's expansive global network, LEAP can also reach more geographical barriers and expand to new markets with ease.

"Choosing Vonage has given LEAP the ability to provide our customers with stable, reliable customer engagement that can scale on demand," said Carry Chen, Project Director, LEAP. "The businesses we support are located all throughout Southeast Asia, and their customers are global. Vonage ensures that we have the capacity and reach to provide quality customer support when and where needed."

Edited by Greg Tavarez
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