Brightspeed Introduces Voice+ Powered by RingCentral: AI-Driven Cloud Communications

By Stefania Viscusi April 15, 2024

North Carolina-based Brightspeed, fiber broadband builder, announced the launch of its latest offering: Brightspeed Voice+. This new product, powered by RingCentral's enterprise cloud communications solution, will provide customers with AI-driven integrated messaging, video, and voice capabilities accessible from virtually any device.

RingCentral (News - Alert) offers AI-driven cloud business communications solutions and brings its Unified Communications as a Service (UCaaS) capabilities to Brightspeed Voice+, combining it with Brightspeed's connectivity infrastructure. This partnership offers seamless modernization of business communications for enterprise customers, fostering enhanced workforce collaboration and productivity.

“We are investing in creating a future-proof network and offering our customers the technology they need for their businesses to thrive in today’s highly connected world,” said Jeff Lowney, Brightspeed executive vice president and chief commercial officer, Enterprise & Wholesale. “RingCentral’s innovative solutions complement our suite of services and will allow our enterprise customers the ability to create a more efficient work environment for their employees.”

Brightspeed Voice+ provides a reliable and secure cloud communications platform, offering businesses the flexibility to connect with customers, partners, and employees from anywhere, on any device, at any time.

Beyond industry-recognized telephony, the platform incorporates rich messaging functionality and AI-powered video capabilities. RingCentral enhances Brightspeed Voice+ with cutting-edge technology, including deep analytics, transcription services, and intelligent meeting summaries, providing users with advanced tools to streamline workflows and capitalize on the latest innovations.

For enterprise customers, Brightspeed Voice+ presents a flexible solution tailored to their needs, empowering them to enhance collaboration and communication processes while staying ahead of the curve with the latest technological advancements.

"The rapid adoption of generative AI is powering a seismic shift from unifying modalities of communication to unifying experiences – and RingCentral is unlocking the power of business conversations with AI across our entire product portfolio,” said Ramin Missaghieh, vice president of Sales, Service Providers for Americas. “We are helping businesses deliver even more value to their customers, employees, and partners – and now Brightspeed customers will reap these benefits. By partnering with RingCentral, Brightspeed will have the tools to help businesses drive operational efficiencies and overall stakeholder engagement, while also providing customers with a scalable solution that can meet customer needs and industry advancements.”

Edited by Greg Tavarez
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