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Biometric Security Boom: How multi-modal biometrics delivers better experiences and optimal security.
Nuance
Today’s organizations thrive on safety and security – exactly what PINs and passwords are not. They’re easily stolen, hacked and forgotten making them a “double fail” to your customers and your business. Luckily, there’s a better way: biometric authentication, which leading companies are adopting and deploying at scale.

Download the “Biometric Security Boom" white paper from Nuance to learn how taking a multi-modal approach – using a combination of biometric technologies – provides customers with a seamless authentication experience and your organization with major efficiency and security gains.
Harnessing the Power of Speech Analytics in the Contact Center
Nuance
The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on this dialogue. Unfortunately, most organizations waste time manually mining only a subset of customer interaction data, or worse yet, do nothing with it at all.

Speech analytics is an incredibly powerful tool for contact center leaders. It easily delivers real-time visibility into the full customer journey and agent responses, which are essential for driving higher customer satisfaction and business success.
Get the Guide

Download "Harnessing the Power of Speech Analytics: 6 Ways Speech Analytics Improves Contact Center Efficiency and Performance" to see how you can:

• Improve key contact center metrics and operational efficiency
• Reduce churn and drive customer loyalty
• Better manage risk and compliance requirements

Speech analytics is your key to transforming customer data into better business outcomes. See how with this guide.
CIO eGuide: Preventing Data Breaches from Stolen Credentials
Okta, Inc.
Data is becoming increasingly important in business. As a result, more and more organizations are becoming attractive targets for hackers. Data breaches caused by stolen credentials are on the rise. You need smarter tools to protect your organization against the monetary and reputational damage caused by a data breach. This guide will explain how Okta Adaptive Multifactor Authentication (MFA) provides the security that IT needs, while also providing the simplicity end users want.
IDG: A New Mandate for IAM with Multifactor Authentication
Okta, Inc.
Cyberbreaches aren’t just in the news—they are the news. The number one cause of these breaches? Account compromise and credential theft.

As the number and type of users, devices and app environments multiply, so do the potential attack surfaces to be secured. While identity access management (IAM) is a top priority for most IT and security leaders, there is often a gap between IAM as a concept and the reality of the solutions available.

Read this new report to learn the gaps, the risk factors that most worry IT leaders, and how they plan to respond over the next 12 months.
Building Secure Multi-Factor Authentication
Okta, Inc.
When you move to and add cloud applications, addressing the security threat to user credentials and data is critical. According to 2016-17 Verizon Data Breach Investigation Reports, credential harvesting is the most fruitful tactic for today’s hackers:

• 81% of data breaches involve stolen and weak credentials
• 91% of phishing attacks target credentials

This white paper recommends three best practices to prevent data loss with multi-factor authentication (MFA). Download now for practical advice on how to:

• Understand and manage your account recovery flow vulnerability
• Protect your login flow from brute force attacks
• Design to manage tradeoffs between risk, usability and cost
Ten Priorities for Hybrid Cloud, Containers, and DevOps in 2017
Densify
This comprehensive guide from Enterprise Management Associates (EMA) gives IT decision makers a clear picture of the top technology priorities facing today's enterprises and offers key recommendations on how to achieve an optimal IT environment.

Get your copy of the guide and learn:

• The ten priorities for enterprises to efficiently manage hybrid cloud, containers, and DevOps
• The specific recommendations EMA makes to help you effectively implement these priorities, with a focus on cost control
• The top three products and vendors for each recommendation

Densify is proud to be an EMA-recommended solution for cloud cost optimization – we deliver results that others simply cannot!
IDC Innovators: Multicloud Management, 2017
Densify
IDC assessed companies that have demonstrated either a groundbreaking business model or an innovative new technology or both and named Densify an Innovator in Multicloud Management. Get your copy of the report and learn:

- Why IDC is focusing on multicloud management
- What are the strict criteria for a multicloud management provider
- Why IDC Innovators Review Panel chose Densify

"Densify provides deep, predictive workload pattern analytics to drive optimal workload placement across multiple public and private clouds, as well as traditional virtual and physical infrastructure."
Can Bots and Virtual Assistants Help Boost Your Brand?
Frost & Sullivan
Bots and Virtual Assistants (VAs) are emerging technologies that many leading organization are striving to implement. As the experts know, it’s not just about the implementation of Bot and VA technologies; it's about leveraging them in intelligent ways to better serve customers, to enhance the customer experience and to improve the bottom line.

In this Executive Summary, you will learn about:

- How Bots and VAs impact the customer experience and your brand
- Which customers are on the front line of using Bot and VA technologies
- The challenges of automation
- Integrating Bots and VAs into the customer experience
- How to measure Bot and VA effectiveness
A layered approach for securing Internet of Things devices | A strategic technology perspective
Alcatel Lucent Enterprise
If BYOD was the appetizer, IoT is the main course. Experts are projecting there will be 21billion objects connected to enterprise networks by 2020. In this paper you will learn how Alcatel-Lucent Enterprise LAN and WLAN solutions with their embedded security functionalities make them ideal for multi-level IT Security for IoT.
Evolving Enterprise Networks with SPB-M
Alcatel Lucent Enterprise
Enterprise network managers are faced with networks that are growing in size and complexity. They need streamlined solutions to improve the performance and simplicity of their networks. Alcatel-Lucent Enterprise has added many new technologies to address these needs. Key among them is Shortest Path Bridging MAC-In-MAC mode (SPB-M). SPB-M helps improve network performance and stability while offering great flexibility. This paper explores the many improvements SPB-M offers over older bridging and routing technologies.
Creating collaborative anytime, anywhere learning environments | A higher education networking solution guide
Alcatel Lucent Enterprise
In today’s highly-competitive higher education market, attracting and retaining students requires more than a good academic program. Delivering a seamless digital experience has become an equally important point of differentiation. This guide provides a step-by-step approach IT teams can use to design efficient and cost-effective campus networks that can meet the technology expectations of next-generation students and enable more collaborative, digital learning experiences.
Education Vertical Solutions, Network Infrastructure Configuration Blueprint
Alcatel Lucent Enterprise
IT professionals must equip their campus network to attract today's tech-savvy students, faculty, and researchers. The best networks deliver an extensive, interactive, multimedia learning experience with high-bandwidth and secure mobility options. Legacy networks can neither support nor scale to support these new requirements. This document provides guidelines for "Best Practices" management and for configuring specific features that are required to create a dynamic Education Network Solution Blueprint. The blueprint is intended for network architects and systems engineers involved in the design, implementation, and maintenance of education networks.
Collect More, Spend Less: An ROI Guide to Collecting Through Digital Channels
Nuance
If your collections strategy is limited to predictive dialing, you could be wasting $4-$7 on each contact—and it’s not just because people are hanging up or not answering. Predictive dialers alone fail big because 93% of consumers prefer alternative channels such as email and text.

By using more sophisticated, intelligent and personalized digital contact strategies, you can dramatically lower costs and defaults and improve cure rates with a near immediate ROI. Download “Collect More, Spend Less: An ROI Guide to Collecting Through Digital Channels” to learn how:

1. Switching to an integrated voice, email and text outbound collections solution saved a credit card servicer $2.8 million annually, required 37% less agents and increased payments by 19%

2. A major eastern utility company nearly tripled their pay rates – increasing collections by 188% (an extra $5.3 million to $6.6 million each month) by adding email payment reminders

3. 90% of consumers are more likely to stick with businesses that send them proactive reminders such as due dates and account balances

Download the guide and also gain access to our ROI calculator to quickly see how you can collect more and spend less with Nuance Proactive Engagement.
Supermicro Reference Architecture for Microsoft Storage Space Direct Hyper-Converged Infrastructure
Supermicro
Supermicro reference architecture SYS-1028U-S2D based on 4x 1U Ultra 10 NVMe servers has received the Microsoft® Windows Server® Software-Defined (WSSD) Storage Spaces Direct(S2D) Certification, and is a part of the first wave offerings in the WSSD Solutions Catalog.

Microsoft S2D solution for Windows Server 2016 targets at the cost-effective, cloud-scale software-defined data center (SDDC) market segment, allowing highly available and scalable software-defined storage (SDS) deployments on commodity x86 hardware with direct-attached storage.

Microsoft S2D offers two distinct deployment options: hyper-converged and converged. Both promote a streamlined IT infrastructure with lowered CAPEX and OPEX, while delivering high scalability and flexibility, and uncompromised performance and efficiency. It is considered a direct replacement of the traditional expensive SAN infrastructure.
The Time for Intelligent Service Is Now Adding Intelligence to Your Service Strategy
Frost & Sullivan
We are in the era of the intelligent economy. Customers' growing need for access to product and company information, often in real-time through their smart devices, has become a more critical factor in driving their buying behaviors than in the past. Accordingly, customers insist on businesses anticipating their needs, wants, purchases, and inquiries; a concept known as "Anticipatory Personalization." To close the expanse between customer expectations and experiences, it is critical that businesses provide omnichannel Intelligent Service, with anticipatory personalization, delivered with an intelligent customer service platform (ICSP).
Four Trends Shaping The Future Of Retail
Jenne
Retail has long faced the challenge of keeping pace with technology solutions that have become mainstream for consumers and other industries. Some may point toward the complexity of store-wide systems, while others identify organization and budget constraints. However, now more than ever, advanced technology has become business critical for retailers as they aim to deliver great customer experiences, optimize workforces and coordinate supply chains.

Connecting with Shoppers

Retailers are in the midst of a technological revolution that is transforming the business of selling products and goods. The new retailing model — featuring connected shoppers able to shop online and in-store often with the assistance of smart devices — is largely based on technology — specifically, wireless technology.

For full access to this content, click below.
Essential Guide To E-Rate Success
Jenne
FCC’s Landmark Decision to Provide Sustainable Funding for School Connectivity

On July 23, 2015, the FCC released a landmark update to the E-rate program with the 7th Report and Order. This infusion of funding available for schools and libraries will help them reach important digital learning goals by connecting students to resources in STEM areas that are necessary for preparing them to compete in the global economy. Mobile learning and the device explosion has left many schools behind the curve and the E-rate program is the only education technology funding source in the US with the money behind the message to move our classrooms into the 21st century.

For full access to this content, click below.
The Changing Requirements For A Life-Critical Wireless Network
Jenne
Today’s CIO or IT manager is faced with providing a secure wireless network that will support all the different mobility requirements in the healthcare industry. This is not easy because the healthcare WLAN ecosystem is the most complex of any vertical market space. In the healthcare area this includes data, voice and video, and now, WLAN-enabled medical devices of all kinds. The addition of new applications using smart phones and tablets adds to the complexity of design and the deployment of the wireless LAN. The increased awareness of security has meant that wireless and mobility healthcare technology must ensure end-client to enterprise security real-time 24/7/365.

This paper focuses on several areas that are central to the life-critical and changing security and wireless ecosystem application convergence in healthcare. The publication value to the reader is to help them understand how changes in the WLAN landscape and technology advancement can create a more secure and improved mobile experience.

Specific attention will be placed on software applications that will improve WLAN security from the cloud, to the enterprise, and to the point of care. These applications include enterprise security-based intrusion detection and location based services.

For full access to this content, click below.
Network-Powered Wi-Fi Analytics
Jenne
In densely populated hospitality environments, which are comprised of a diverse cross section of Wi-Fi enabled devices (internal and guest) requesting access to the network, it is critical that an installed Wi-Fi solution includes a comprehensive analytics platform. Once a purpose-built Wi-Fi solution is operational, to truly leverage the network as a business asset complete visibility into network performance and an understanding of the mobile engagement patterns of connected users is necessary. The solution? ExtremeAnalytics™.

For full access to this content, click below
Simple Wireless Management With ExtremeCloud™
Jenne
Focus on growing your organization, not managing your network.

ExtremeCloud is a management platform that enables organizations to simply manage their wired and wireless network from anywhere with no on-premise footprint. Founded on a simplified way to manage the network, ExtremeCloud empowers organizations to provide users with a positive quality of experience while focusing on growing their business, not managing the network.

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