Sprint Hosted UC&C allows mid-size and large business to deploy UC&C quickly and easily over Sprint’s all-IP based MPLS network. Sprint Complete Collaboration bundles connectivity through SIP trunking, IP and video telephony, integrated messaging, collaboration tools, user endpoints and enhanced mobile integration. SIP trunking in the core offer provides more efficient trunking options through aggregation and bursting, as well as an end-to-end UC platform with a consistent experience across all collaboration tools, operating systems and endpoints.

Companies of all sizes have opened up their borders and are moving toward the vision of becoming connected organizations. Employees, customers, partners and suppliers are all important constituents of an organization’s extended enterprise. Serving the communications needs of a connected organization means virtually anytime, just about anywhere access to people and information coupled with the need to communicate faster and more collaboratively over a variety of devices or desktop applications.

Leverage business intelligence, performance management and predictive analytics to increase revenue and improve operations. Read this white paper to learn how to predict and prevent subscriber churn—while attracting new customers; leverage dashboards and scorecards to analyze financial and operational performance; optimize customer service and call center operations with dashboards and alerts; analyze cross-platform advertising performance to drive new revenue streams; and improve asset utilization and optimize related labor costs.

Read this white paper to learn how marketers are using IBM technology to learn about their customers’ attitudes, preferences and buying habits from what they say on publically available social media and through the full range of interactions that can be recorded, measured and analyzed. Discover how marketers are combining that knowledge with other sources of customer information to guide marketing decisions and shape marketing campaigns, cultivating relationships with online advocates to help steer product development, and, ultimately, boosting sales and revenue.

This white paper examines the role social media can play in presenting a more strategic view of customer data and how the right combination of technologies can deliver insight to help companies more effectively meet perpetually shifting consumer demands expressed through, and influenced by, these dynamic communication channels. Discover the implications of social media for marketing and sales, as well as IT. And learn the how and why social media tools and applications can be integrated with existing technology investments.

Most organizations appreciate the potential benefits that customer can reap but many face difficulties effectively turning information into actionable insights. Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction. Understand where your organization is in its pursuit to gain deeper customer insights with four stages of organizational capabilities and associated customer analytics strategies: gain insight from the information explosion; share information internally and across value chain; move from reaction to prediction; and adapt business models that enable faster creation of value.

We like to think that SaaS software pricing strategy is very much a result of careful analysis and research. In reality, it is a lot more magic than analysis with a bit of guesswork, and a touch of intuition. Wouldn’t it be great to be able to eliminate the guesswork and magic and apply a framework gleaned from practical experience, case studies, best practices and successful tactics?
Learn about the typical components of a successful SaaS pricing strategy in "Lucrative Pricing and Packaging Strategies for the Cloud," a SafeNet white paper.

As IT environments become more complex and the malware threat more burdensome, enterprise IT staffs are being forced to re-evaluate their anti-malware solutions. The solutions that worked yes-terday are ineffective against today’s threats that exploit mobile platforms, open source operating systems and the Web.

Today’s network administrators are always searching for tools to assist them in providing comprehensive security for their network, while adapting to an increasingly mobile, cloud-centric and geographically- distributed workforce.

Blaring headlines that decry insider attacks against their employers are nothing new. In fact, some of the biggest and most damaging data breaches in recent memory were ultimately linked back to rogue employees of large firms.

End-user demands for access to the World Wide Web and all of the communication vehicles that it affords are at an all-time high. Business demands for those same communication vehicles are also on the rise. The mobility of employees and company data present a growing challenge and keeping up with the exponentially growing cybercrime threat is daunting.

In full virtualization, one or more operating systems (OS) and their applications are run on top of the virtual hardware – each running as a “guest” on the host. These guests are managed by a hypervisor, which controls the flow of instructions between the guests and the physical hardware.

During the course of three days in late 2009, cybercriminals acquired the banking credentials, username and password, for Hillary Machinery, Inc., located in Plano, Texas, and conducted more than 45 separate transactions to over 40 different payees. The result was a loss of $801,495.

Smartphone adoption is accelerating at a rapid rate, as today many companies need their hypermobile employees to be online not only in the office but also on the move – viola! The corporate smartphone comes to the rescue.

The first phase of virtualization focused on test and development workload consolidation supported by multiple virtual machines (VMs) per physical server. That activity began in earnest in 2005, and has accelerated with the continuing maturation of virtualization technology.

In today’s data centers, IT often virtualizes new applications and workloads by default. Virtualization is the norm; deploying a physical server is the exception. The technology is mature and enterprise adoption is high, yet information security does not have a significant focus on virtual security.

More than 200 international contact center professionals with decision making authority responded to a VoltDelta survey regarding their challenges in managing contact centers beyond North America. This exclusive research commissioned by VoltDelta delivers important insight into language support, cultural differences, performance measurement, geographic variance and technology factors that are not consistent across borders and time zones. The White Paper resulting from this study also identifies strategies for expanding contact center customer support beyond US boundaries.

More and more IT companies have shifted toward a managed service focus, selling similar services, often using literally the same hardware and software as the competition. This has created pricing pressures and pushed our industry towards commoditization. Differentiation is the best form of defense against commoditization, but differentiation doesn’t just happen, it needs to be a deliberate element of your ongoing growth strategy.

As cloud computing continues to gain market traction, providers of all sorts are rushing in to offer a variety of services to capitalize on the market opportunity. However, existing Managed Service Providers who are focused on retaining and growing their customer base are going to have to differentiate their business from the pack. In this paper we will examine easy to implement yet powerful tools you can use to differentiate your cloud backup business.

This paper is geared toward persons who are comfortable working with HTML code. Advanced HTML coding is not required but some level of familiarity with the basics of HTML will be helpful. Experience implementing Google Analytics code and setting up Goal Funnels is a requirement for anyone wanting to follow the best practices contained herein.

Without a doubt, the most talked about and controversial topic surrounding live chat software is the practice of pro¬actively inviting visitors to engage in a live chat interaction. This short whitepaper answers the five most frequently asked questions about proactive chat.