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Over the past ten years, enterprises have seen enormous gains in scalability, flexibility, and affordability as they migrated from proprietary, monolithic server architectures to architectures that are virtualized, open source, standardized, and commoditized.

Unfortunately, storage has not kept pace with computing. The proprietary, monolithic, shared- all, and scale-up solutions that dominate the storage industry today do not deliver the scalabil- ity, flexibility, and economics that modern datacenter and cloud computing environments need in a hyper-growth, virtualized, and increasingly cloud-based world. Red Hat Storage was created to address this gap.

Is your company struggling to keep up with unprecedented data growth? If so, you’re not alone. With the amount of data managed by enterprise datacenters expected to explode by a factor of 50 over the coming decade, CIOs now rank data growth as their top concern, and making sense of all that data as their top priority. Data appears to have officially taken center stage within the enterprise, and for good reason.

The Aberdeen Group surveyed 106 enterprises spanning various sectors to see how they are dealing with very high growth storage. In this report we look at each component of Hybrid Cloud Storage. As users of this new technology, they will be able to choose where to locate their data, on-premise with Scale-out NAS or in the Public Cloud.

Salesforce.com has helped make cloud computing a trusted way for companies to access world-class enterprise software functionality. Today, over 63,200 businesses have embraced this low cost, low-risk approach to software delivery and are reaping the benefits of CRM through world-class applications like Sales Cloud™ and Service Cloud™. This compelling case study explains how Salesforce.com is using the LiveOps Platform to run their Global Customer Support organization and how they’re able to deliver the best customer experience.

Maintaining communications with a workforce that is scattered the length and breadth of the country can be challenging at the best of times, but when those workers could potentially find themselves subject to physical violence, staying in regular contact is essential. This case study explains how LiveOps helps ADT improve security response times and increase guard welfare.

With the proliferation of IP, the demand for unified communications, and given the rise of the ‘smartphone,’ the industry has founded the premise that the telephone network is now a platform that can support various third-party applications; which has left communication service providers to rethink how they use communications. The ability to leverage IP and pull together a unified offering for sale or resale is still tougher than ever. Shango has established a common service orchestration platform for unified communications to help.

IBM® SmartCloud Social Collaboration for Government offers a rich suite of cloud-based social collaboration services designed to improve efficiency and productivity while decreasing costs. Hosted in a dedicated cloud environment, the suite features industry leading web-based email and instant messaging, collaboration, social networking and support for mobile devices. Such tools can help you facilitate a more productive workforce that makes better decisions faster.

In line with government policies and initiatives to lower cost while improving citizen services, IBM SmartCloud Social Collaboration for Government can enable you to reap the productivity benefits of collaboration capabilities without long-term commitment at reduced cost.

IBM SmartCloud Solutions enables organizations to execute business processes, analytics and applications as a service, and then realize cloud benefits by accelerating the time to market of these solutions and the transformation they bring. These solutions enable clients to reduce risk and capital investment, as well as the burden on IT resources, with instant and ongoing scalability to help them stay one step ahead of the market.

The growing mobile workforce expects to connect to the corporate network anytime, anywhere and using any mobile device. As the number of mobile employees continues to grow, enterprises of all sizes need smart mobility cloud solutions that reduce costs, increase control and mitigate security risks. Combining the power of cloud computing with the freedom and functionality of mobile devices can give enterprises access to a wide range of key benefits, including increased reliability, real-time updates and access to applications that embrace and cultivate the spirit of collaboration and community—both internally and externally—while delivering outstanding return for the time invested.

SmartCloud Engage is an integrated suite of collaboration tools that combine your business social network with web conferencing and collaboration capabilities, like file storing and sharing, instant messaging and activity management. SmartCloud Engage provides essential collaboration services, leveraging IBM’s unique position as a world-renowned security leader and trusted partner.

Security is a competitive differentiator for SmartCloud Engage. SmartCloud Engage business-ready security is based on a deep understanding of security and privacy best practices in IBM. Our security controls provide privacy and controlled authorization to sensitive information while enabling business operations. Engage protects our customers’ information through governance, tools, technology, techniques, and personnel.

In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems, Citrix Online, Google, IBM, Microsoft, salesforce.com, and Yammer — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Given the relative immaturity of this market and the nature of client questions about it, Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services.

Deepen your customer relationships. Drive operational effectiveness. Optimize your workforce. Read this solution brief to see how using IBM SmartCloud for Social Business services to become a social business can help your organization simplify, speed up and enhance interactions in practically all areas of the business.

Vodafone Integrated M2M Terminals combine high-quality hardware with pre-configured M2M connectivity services, tested and supplied by Vodafone. They support a wide range of M2M applications, with support from a single source. From air conditioning units to point of sale kiosks, digital signage and security systems, Vodafone Integrated M2M Terminals, with embedded connectivity, deliver secure, transparent, reliable information exchange between devices, corporate networks and users

The healthcare industry today is facing many challenges. Demand for services has never been higher, putting pressure on the quality and availability of care for everyone. But healthcare delivery models are also shifting. M2M solutions provide a step change in the way caregivers provide treatment that can free up valuable resources and extend the reach of care beyond the hospital. Vodafone M2M solutions for healthcare enable patients to receive care in their homes, and offer peace of mind with constant monitoring and support via wireless mobile devices.

This paper explores how M2M can change how companies manage and maintain widely distributed industrial equipment, resulting in better equipment uptime, dramatically lower servicing costs, and even the ability to offer entirely new commercial and pricing models. This paper is intended for industrial equipment manufacturers that service the equipment they sell, but it’s also relevant for any organisation that has an extensive estate of equipment to maintain.

The potential of M2M communications is almost unlimited: applications include fleet and asset tracking; smart metering; industrial, building and home automation; improved security, and more. This paper explores the key business drivers behind M2M wireless communications ,the different hardware, software and communications elements involved, and describes how to introduce M2M technology effectively on a global scale.

The Cloud offers new potential to drive profitability, agility and efficiency in carrier interconnect routing and wholesale termination services. From servicing new business opportunities to creating new efficiencies, the Cloud is giving carriers more options and addressing increased complexity. But not all Cloud solutions are the same, with different technical options, operations capabilities and business models. The key to success is to ask the right questions and get the most out of a Cloud service to maximize ROI.
In this white paper, the key questions to ask when considering a Cloud solution for wholesale termination services and carrier interconnect routing are considered. These are based on DIGITALK's experience working with a growing number of service providers and network operators who have chosen to adopt a Cloud platform on which to base their carrier routing and wholesale services.

Improve Contact Center KPIs. As customers demand higher levels of service it's now critical to make sure your contact center agents are equipped to keep pace. Learn how deploying a virtual agent on CSR desktops enhances agent performance and efficiency.

Who would benefit from downloading this Whitepaper:

• Directors, C-Level and above of;
• The Contact/Call Center
• Customer Service
• Customer Experience
• Marketing
• E-Commerce

NOW Is the Time to Get Online Self-Service Right! Indicators are everywhere that 2013 is the year when virtual assistant technology will dominate the customer service landscape. Here are 8 reasons why we think it is time for online self-service to shine.

Who would benefit from downloading this Whitepaper:

• Directors, C-Level and above of;
• Customer Service
• Customer Experience
• Marketing
• E-Commerce

Stop These Dollars From Flying Away... When your website does a poor job of resolving customer service issues, the escalation costs are truly astounding. Our latest report shows you where these runaway costs originate, and how you can stop them.

Who would benefit from downloading this Whitepaper:

• Directors, C-Level and above of;
• Customer Service
• Customer Experience
• Marketing
• E-Commerce