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Harnessing new levels of business insight
Vodafone
3/26/2015 11:04:00 AM
Demand for water is rising fast. The global population — which increases by three people every second — places obvious demands on water supply. This paper outlines how M2M can help water companies take control of their supply networks through better visibility into water levels, current demand and losses. This paper is for all organisations operating in the water industry, including suppliers and water services companies.
A better way to secure your business
Vodafone
3/26/2015 10:40:02 AM
Imagine if security devices could keep you constantly informed about an asset’s status, wherever it is. With M2M, they can. M2M security is connected security. M2M has enabled a step change in functionality in three security applications: alarm systems, CCTV and asset tracking. This paper is specifically aimed at manufacturers and distributors of security equipment, but will also be relevant for enterprises with significant or specific in-house security needs.
WARNING: Benchmarking Can Be Hazardous to Your Operation’s Health
JD Power
3/25/2015 4:10:16 PM
Benchmarking your performance is essential to reviewing and setting goals for improving your business operations. This Strategic Solutions Series examines the benefits and pitfalls of benchmarking performance when building a world-class contact center.
How to Get the Most from Your Callback Solution
Virtual Hold Technologies
3/25/2015 4:05:15 PM
Callback solutions are becoming increasingly popular as there is a direct correlation between the amount of time customers wait on hold and their overall satisfaction levels. Callback solutions offer a wealth of benefits, but also require detailed knowledge and a sophisticated solution for best results. This Strategic Solutions Series will review KPIs, predictive algorithms, routing and workforce management implications when considering a callback solution.
The Case Against Bundled DNS Services
Dyn
3/17/2015 7:49:31 PM
Every user's first interaction with your website begins with a series of DNS queries. Poor DNS performance can lead to subpar user experiences and lost business, yet many businesses rely on bundled or low-cost DNS services provided by ISPs, hosting providers, or domain name registrars. Unfortunately, most of these options can’t deliver the global reliability, scalability, and performance you need to take your online business to the next level.

This whitepaper outlines the business advantages to using a dedicated DNS service provider including:

• The hidden costs and risks of using a bundled or low-cost DNS service

• How an independent managed DNS provider can help you build a global presence by delivering superior user experiences across the world

• How advanced traffic management capabilities can help you scale website performance as you scale your business
Three Ways SIP Phones Add Value to Hosted VoIP
Vtech
3/10/2015 11:36:28 AM
Once your business has decided to go with hosted VoIP, it would be easy to think your work is done. However, when transitioning to a VoIP system there are important decisions to be made.

One of those decisions has to do with choosing the right SIP phones to complement your VoIP service. This article touches on three ways that SIP phones can enhance the value proposition for hosted VoIP.
Nectar CMP Eases, Expedites Microsoft Lync Adoption
Nectar
3/10/2015 11:35:26 AM
Microsoft Lync is experiencing strong double-digit growth across all regions and verticals. While Lync delivers a wealth of benefits, it also creates some new challenges. This includes a lack of visibility related to end-to-end performance.

This Strategic Solutions Series reviews the visibility issue and how it can be addressed.
Colocation: The Essential Buyer’s Guide
Internap
2/12/2015 12:49:40 PM
Colocation can offer many cost-efficient benefits, including scalability, improved business continuity, security and compliance. This colocation buyer’s guide includes a checklist of important questions to ask before choosing a provider, along with buying criteria to help you make the best decision for your infrastructure needs.
Understanding And Mitigating DNS DDoS Attacks
Dyn
1/22/2015 5:49:44 PM
A DDoS Attack or distributed denial of service attack can happen to any online entity, at any time. By overwhelming your DNS infrastructure, malicious attackers can impair your website, tarnish your company’s reputation, and impact your bottom line. So what are your company’s risks and how can you mitigate them? Read this whitepaper and learn:

• How DDoS preparedness can protect your revenue and retain your customers
• How to identify a DDoS attack
• What monitoring tools are available to help you mitigate your company’s risks
Deliver Superior User Experiences With A Cloud-Based DNS Service
Dyn
1/22/2015 5:48:22 PM
Every user’s first interaction with your website begins with a series of DNS queries. Poor DNS performance can lead to slow page loads, dissatisfied customers, and lost business. However, you can improve results, contain costs, and make better use of valuable IT personnel by leveraging a cloud-based DNS service. Read this Ebook and Learn:

• The critical role DNS plays in the user experience
• The hidden costs, risks, and challenges of managing your own DNS infrastructure
• The performance, reliability, and security advantages of a cloud-based DNS service
Evaluating The Cost of A DDoS Attack
Dyn
1/22/2015 5:45:30 PM
DDoS attacks are on the rise. Growing in both frequency and sophistication, these distributed denial of service attacks compromise your website’s availability, your brand’s reputation and worse yet, your revenue. The average DDoS outage costs upwards of $882,000 in lost revenue and resources and the downtime can last from several minutes to several hours.

Take a few minutes to read this whitepaper, evaluate the potential risk and the potential cost a DDoS attack will have on your business and gain key tips on how to mitigate both.
Five Ways to Reduce Network Latency
Dyn
1/22/2015 5:44:28 PM
Whether your business is establishing brand awareness, driving online sales or executing a digital advertising strategy the fact of the matter is, your website performance matters. In fact, a 1 second delay in page load time results in a 7% loss in conversion, 11% fewer page views and a 16% decrease in customer satisfaction. To maintain uptime and reduce latency, look to your DNS network to establish efficiencies.

Read this whitepaper and learn how the following features benefit your bottom line:

• How to optimize the right equipment
• The importance of active monitoring,
• How to implement advanced features.
The Master List of DNS Terminology
Dyn
1/22/2015 5:42:11 PM
DNS is fundamental to everything that happens on the Internet. From visiting a website. opening a file or sending an email, DNS is the cornerstone to how your customers engage with your online presence. Whether you are a seasoned expert or just beginning to look into how DNS can improve the performance of your businesses’ services, let this quick guide to DNS terminology be your comprehensive one-stop shop.

By understanding DNS you will explore:

• How to increase web performance
• How to reduce latency
• Retain your loyal customers with a consistent end-user experience.
Five Ways To Prepare Your Infrastructure For Disaster
Dyn
1/22/2015 5:40:36 PM
Fewer than 1 in 6 small business have a disaster contingency plan and yet 57% of desktop users will abandon a site after waiting just 3 seconds for a webpage to load. When it comes to your business, it’s essential to bulletproof your infrastructure, ensure uptime and keep your customers from going to the competition. Read this whitepaper and learn the 5 ways to keeping your network up and your customers happy.

Tips include:

• How prepared your data center is with our Data Center Evaluation Checklist
• How failover and load balancing maintains up-time
• Why a short TTL and active monitoring will reduce latency
The Power of One - Vodafone Pulls It All Together to Make M2M Work
Vodafone
1/16/2015 9:53:20 AM
M2M is one of Vodafone’s key strategic growth initiatives, through which it delivers end-to-end M2M solutions including connectivity, integrated terminals, and applications in partnership with more than 50 M2M ecosystem partners.

The success of this strategy seems to be working, as for three consecutive years, Vodafone’s M2M services have been atop Analysys Mason’s independent M2M annual scorecard, which measured capabilities of global telecommunication service providers.

The key value proposition Vodafone offers to customers is the Power of One, which means a single global contract, global SIM, global price, global interface, global support, and global invoice. With Power of One, Vodafone can simplify planning, deployment, and management of M2M solutions for global customers.

Download now to learn more!
Risk to Consumers, Public Safety and National Security
Neustar
1/16/2015 9:52:32 AM
Critical telecommunications database could be transitioned under FCC process

Everybody from consumers, to emergency response, law enforcement and national security agencies, to state regulators, to carriers themselves rely on a routing database established as a result of the Telecom Act of 1996. This database, called the Number Portability Administration Center (NPAC), is a critical part of our national infrastructure.

A poorly planned transition of the data and technology in the NPAC could result in the service failing, consumers not being able to keep their phone numbers when they change service providers, and service providers not able to compete on a level playing field.

This Strategic Solutions Series examines some of the specific concerns with the NPAC vendor selection process and what the potential transition has to do with neutrality, transparency, cost, transition, and timeline.

Download Now!
The GetWireless Advantage
GetWireless
1/16/2015 9:51:26 AM
GetWireless is a value-added distributor of cellular-based solutions. It prides itself on its experience, integrity, and knowledge, all of which the company says enables it to provide an unmatched level of customer service.

The company is heavily invested in the mobility and industrial marketplaces. Within the mobility space, their cellular data solutions address applications such as police car connectivity, fleet tracking, school bus safety, and taxi payment systems. Within the industrial space, their cellular data solutions address applications such as smart grid connectivity, automated meter reading, digital sign control, and commercial lighting.

Download today to learn more!
The Business Benefits of Better Sound
VXi
1/16/2015 9:50:19 AM
Better Agent/Customer Engagement = Happier Customers = More Sales

Running a successful contact center is challenging, to say the least. What can you do to keep customers satisfied? How do you hold on to your best agents? And of course, what can be done to increase revenue?

In a recent study testing noise canceling headsets, VXi headsets produced a significant improvement to each of these challenges. Overall average hold time fell 17 percent, while revenue per call showed a net increase of 21 percent compared to the control group.

VXi headsets are designed and engineered to deliver the best possible clarity and intelligibility, so every word on both sides of the conversation is both heard and understood.

Download now to learn more!
Homegrown M2M Platform
Vodafone
1/16/2015 9:48:02 AM
Enables Vodafone to Be More Responsive
The Vodafone Global M2M Platform enables users to quickly and efficiently change rate plans, provision SIMs, run reports, change settings, perform diagnostic queries, and more. It includes such features as location-based services, device management and a business rules engine, and Vodafone continues to add new features to expand on the platform’s core premise.


The key benefit to Vodafone’s Global M2M Platform is operational efficiency. Because they provide a global roaming SIM, with a single contract, single help desk, single network interface and single Web Interface and API set, they can allow a very small organization to operationally manage deploying devices to over 190 countries and provinces. It’s the build-once, deploy-anywhere model.

Download today to learn more!
Customer Focus: An Interview with Smart Metering Systems PLC
Stream
1/14/2015 3:19:19 PM
Smart Metering Systems PLC is the leading independent provider of connections, metering, and automated meter reading services to industry and major utility companies in the U.K. In 2009, SMS made a strategic decision to transform its business from a customer service organization to a customer experience business. At the same time SMS introduced smart meter technology and data management services to its customer base, providing a valuable additional service at a very competitive price point.

In this Strategic Solutions Series, you will hear their success story.
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