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TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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With its March acquisition of data center automation platform company CliQr, networking giant Cisco declared its intention to penetrate deeper into the cloud management software market (and chase away a reputation for being late to the cloud). CliQr's product helps companies make better decisions about the features and pricing plans of cloud providers and find the most efficient and cost-effective way to run in those environments as well as in their own data centers. As companies look to streamline their data center operations, it's an invaluable product to eliminate inefficiencies, cost sinks and redundancies by adopting a hybrid cloud strategy.
7/28/2016 1:09:32 PM
If brute force attacks are being automated to try millions of passwords in seconds, we need to combat this by also automating password rotation.
7/28/2016 1:00:20 PM
A recent report from Zion Research indicates that the global VoIP services market should remain strong for the next few years. In 2015, the market was valued at approximately $83 billion, and is expected to pass $140 billion by 2021, a CAGR of 9.1 percent. Both the high volume and the single-digit rate of growth indicate that VoIP is maturing as a technology, analogous to a spacecraft having a successful liftoff and achieving the needed altitude and velocity to go into orbit.
7/28/2016 12:56:19 PM
More and more, we're seeing virtual environments become the order of the day, as things like network functions virtualization (NFV) and software-defined networking (SDN) step in to take over from large-scale hardware operations. Virtuozzo is a major force when it comes to virtual environments, currently part of the backbone of over five million such operations at last report. Recently, it just brought out its newest version, and this new version's going to have plenty to offer.
7/28/2016 12:53:24 PM
Auto Industry Working on Best Practices List to Provide Security for Connected Cars.
7/28/2016 12:42:42 PM
Kenyan service provider Safaricom is using Nokia CEMD solution to deliver a superior customer experience.
7/28/2016 12:27:55 PM
Nokia and StarHub together have achieved 150Mbps 4G upload rates in a trial using 64 QAM and carrier aggregation technologies.
7/28/2016 12:18:49 PM
There are few things in life that, if they're profitable, haven't been attacked on some level by scam artists. Everything from science to religion to food has been the subject of at least one scam or another at some point in its life cycle, and voice over Internet protocol (VoIP) access is no different.
7/28/2016 11:56:21 AM
Vertical Communications was founded in 2004 and is inspired by the always-connected, data-driven enterprise that embraces the new ways of working made possible with mobile and cloud technologies. [It] replaces the traditional business phone system with a communications platform and secure cloud services that enable powerful new workflows to ensure you are always connected to your customers. Wherever. Whenever.
7/28/2016 11:55:30 AM
Oracle this morning revealed plans to buy cloud company NetSuite for $9.3 billion. The deal is expected to close later this year.
7/28/2016 11:50:13 AM
Five9 is a provider of cloud software for the enterprise contact center market. They bring the power of the cloud to thousands of customers and aid in approximately three billion customer interactions each year. Recently, Five9 made the decision to expand on its delivery of cloud-based contact center software by venturing into the Latin American market. This decision has paid off for the company, as it has now received the 2016 Frost & Sullivan Latin American Competitive Strategy, Innovation, and Leadership Award.
7/28/2016 11:45:39 AM
Few companies can go long without making at least some changes in the lineup. Elevating qualified individuals to higher points on the ladder, removing some rungs altogether...it's a fact of modern business that these measures take place. Temasys is no different here, and has recently announced a few changes of its own ahead of the upcoming Real Time Web Solutions event.
7/28/2016 11:43:49 AM
Established in 2002, AGJ Systems & Networks is the leading IT support company on the Mississippi Gulf Coast. AGJ is also a Service-Disabled Veteran-Owned Small Business (SDVOSB) and leads as a managed service provider.
7/28/2016 11:34:04 AM
Cloud communications delivers the flexibility and agility that is needed to bring together all of the resources of an organization with greater efficiency than traditional on premises systems. This is especially the case for large enterprises that have a global presence. As one of the most developed countries in the world, Japan is the headquarters of some of the largest enterprises in the world, which is in part why Dialpad entered the Japanese market, making it the first pure cloud communications provider in the country.
7/28/2016 10:51:09 AM
The simplicity in which anyone can create a podcast and broadcast their message is what makes this technology so popular. As of 2016, 21 percent of the U.S. population or 57 million people stated that they have listened to a podcast in the past month. This has led The Artist Evolution (TAE), a marketing agency in Fayetteville, Ark. to increase its podcast production operation for individuals and organizations in the creative field.
7/28/2016 10:49:53 AM
The limitations of on premises legacy IT systems are becoming glaringly obvious as cloud technology continues to deliver many of the solutions in the sector as-a-service. Whether it is software, infrastructure, platform or communications, cloud delivery has improved these services exponentially. A hospital network based in Offenburg, Germany, called Ortenau Klinikum is the latest organization to migrate from its outdated hardware videoconferencing system by deploying TrueConf Server, a UC software platform.
7/28/2016 10:47:13 AM
Instagram is a bit different from the other social media platforms, like YouTube, Facebook, and Twitter, in that it is dedicated solely to pictures and videos. The majority of its over 500 million monthly active users are young adults, which may pose a challenge to your video marketing campaign, depending on the type of business you have. According to Instagram, its users make up a passionate community who want to see creative content through a visual language. As marketers looking to delve into the realm of video marketing, creative content should be right up your alley!
7/28/2016 10:42:42 AM
AT&T is prepared to take a leadership position in helping the Federal Communications Commission address unwanted, illegal, and fraudulent robocalls.
7/28/2016 9:44:40 AM
When Ytel recently launched it message360° API that would allow the integration of voice, text, email, and even direct main communication into any Web-based applications, it did so with the intent of not only increasing opportunities for its customer but, frankly, to also make its own developers' lives easier.
7/28/2016 8:58:49 AM
Amdocs is acting as the integrator for those who use AT&T's ECOMP platform to build software-centric network services.
7/28/2016 8:56:44 AM
It has long been implied, but rarely explicitly, that the future of the communications hub for local switching, the Central Office (CO), along with the PSTN has reached retirement age. It has been no secret as well that the future of communications networks would be based on the IT data center model with as much virtualization and automation as possible. This is why developments in network functions virtualization (NFV), and the use of communications companies of software defined networking (SDN) have been fast and furious given we are talking about the transformation of almost all aspects of networking infrastructure. Indeed, we are on the path to a truly programmable world.
7/28/2016 8:49:01 AM
Delivering a positive customer experience has become an important call to action for many organizations. Customer relationship management solutions can help businesses get there. Here are some of the solutions in the CRM space that deliver on that promise. We congratulate these companies, which CUSTOMER and its parent company, TMC, have named our 2016 CRM Excellence Award winners.
7/28/2016 8:39:04 AM
Customer experience has become an oft-repeated phrase in business in the past few years. One obvious way businesses can get a better handle on the customer experience they deliver is by asking customers for their feedback via surveys or employing other voice of the customer efforts.
7/28/2016 8:37:46 AM
According to Forrester Research, 72 percent of U.S. online consumers would rather use a company's website to answer their questions than contact them via telephone or email. People of all ages (not just impatient millennials) want their answers fast - within four hours - and they want to solve their problems in one interaction without talking to another person.
7/28/2016 8:34:46 AM
Riverbed Technology today announced plans to buy Aternity. The deal, for which the terms were not disclosed, is expected to close next month.
7/28/2016 8:31:30 AM
The survey concluded modern business communication is shaping how organizations are working today and companies have to make the change by removing outdated technologies. At the same time, they have to start offering new solutions to address the needs of their mobile workforce so they can use text, group messaging, voice calls, video calls, conferencing or a combination to make them more effective and attract the right talent.
7/28/2016 8:31:04 AM
Customers from around the U.S. no doubt share common traits and preferences, including a universal interest in saving money when they shop. But an Excentus survey of 1,016 U.S. consumers about their loyalty program preferences and activities identifies unique regional differences that can help marketers, brand managers, customer service reps, and loyalty program professionals better target and communicate with their customers based on geography.
7/28/2016 8:29:51 AM
Contact center operations and gamification were meant for each other. Few other business environments bring so many people together to perform similar routines for a common set of business objectives with a similar set of pressures. Employee attendance, morale, disengagement, turnover, and overall performance are unique challenges for contact centers, in which wages and employee skill levels are often low (in many cases, due to very high turnover), and the work itself can be stressful and monotonous.
7/28/2016 8:26:39 AM
For businesses, this means more options to reach out to their customers and prospects where they are - on Facebook (and on their mobile phones on Facebook). For those in customer service, meanwhile, the recent Facebook Platform announcement and some of the company's other recent news in this realm are a call to action.
7/28/2016 8:25:38 AM
Studies show that marketers who deploy marketing automation campaigns are finding it much more challenging to garner customer engagement. Email drip campaign statistics alone are scary. Of the 75 emails that hit the average person's inbox each day, more than 50 percent are promotional. In fact, the majority of those communications do not elicit any type of response at all.
7/28/2016 8:24:15 AM
Analytics is hot, and it's being use for everything from predicting when prospects are prime to make a purchase to when customers are likely to jump ship. Indeed, Gartner believes predictive and prescriptive analytics will attract 40 percent of enterprises' net network investment in analytics and business intelligence by the year 2000. Interest in analytics has led to at least a handful of acquisitions and partnerships in the customer care arena.
7/28/2016 8:24:06 AM
SYSTRAN has a new cloud-based API for multilingual app development. This follows up on news in January that the company signed a license agreement with Kingsoft, China's largest office software company. (If you're interested in learning more about APIs read the piece below, and join TMC at All About The API July 18 through 21 in Las Vegas.)
7/28/2016 8:22:58 AM
Phone calling traffic is going through the roof, but because over-the-top apps make phone calls free, telcos haven't benefitted from this growth, says IOVOX CEO and Co-founder Ryan Gallagher. His company aims to change that with the introduction of IOVOX Insights.
7/28/2016 8:21:41 AM
A number of different technologies and services will go into personalizing the customer experience, and customer support organizations will have to build a network of them to provide the kind of one-of-a-kind experience customers expect. It will also require skillful use of big data, said Boukadakis.
7/28/2016 8:21:37 AM
Today, successful brands must have a clear sense of self and the marketing savvy to communicate this vital essence in a way that resonates with consumers. Part of this marketing prowess must encompass expertise in creating a strong social media presence for your brand, an essential component for making a mark in the digital era.
7/28/2016 8:19:59 AM
The entire marketing world is talking about omnichannel, and for good reason. Companies with extremely strong omnichannel customer engagement retain on average 89 percent of their customers, compared to 33 percent for companies with weak omnichannel customer engagement, according to Aberdeen Group.
7/28/2016 8:19:52 AM
Explaining what we like, and what we will in fact choose are two very different things, said the executive director of the research and design collaborative that does human-centered design. But she took her point a step further, using her audience as guinea pigs to demonstrate her point.
7/28/2016 8:17:17 AM
Verint is a recognized leader in the enterprise and security intelligence markets. Its solutions are used by more than 10,000 organizations around the globe, including more than 80 percent of the Fortune 100.
7/28/2016 8:17:06 AM
Software-centric data centers can now be much higher performance and more scalable due to a new open source, white box-based leaf-spine fabric made available by the ONOS Project. This is considered an industry first, and CORD will be among its first applications.
7/27/2016 5:29:55 PM
The key to successful customer engagement is being able to correctly prioritize and optimize interactions. Customers simply don't want to be placed on hold for a long period of time in today's omni-channel customer service environment, when there are more efficient ways to interact.
7/27/2016 5:26:17 PM
The old debate between the value of software and the value of hardware is one that's generally impossible to win. Hardware is a fancy paperweight without software tools to run on it, and software has neither use nor creation point without hardware. That's what makes the recent announcement from Brekeke and VTech so important: the two companies announced that Brekeke private branch exchange (PBX) and VTech's ErisTerminal session initiation protocol (SIP) phone and ErisStation system are now fully interoperable.
7/27/2016 5:04:09 PM
As enterprises increasingly adopt IoT-based technologies and solutions, more companies are leveraging machine learning technologies for data analytics. With major cloud-infrastructure providers, like Amazon, Google, IBM and Microsoft heavily investing in the technologies, ABI Research estimates machine learning-based data analytics tools and services revenues to hit nearly $20 billion in 2021 as Machine-Learning-as-a-Service (MLaaS) models take off.
7/27/2016 3:35:53 PM
AT&T is among the network operators leveraging Juniper Contrail for its NFV deployment, Miles noted. Juniper's technology will enable AT&T to do service chaining and orchestration and deliver virtualized firewalls, load balancers and other virtualized functions to customers so they can provision their own services, he said. As INTERNET TELEPHONY reported in October, AT&T offers a Network on Demand service powered by technology from Brocade, Cisco, and Juniper. Symantec and a handful of other network operators are also leveraging Contrail solutions today to power commercially available services, Miles said.
7/27/2016 3:22:49 PM
Once again we are taking a deeper dive in the recently published Nokia 2016 Acquisition and Retention Study . The previous posting on the more granular report series associated with the study was on how mobile service providers could leverage service bundling and connected device offers to attract and keep subscribers. Next up in the series is the report on the impact of mobile advertising on customer decision making about who will get their business. As with the rest of this series, Mobile Advertising, is now available for download and review.
7/27/2016 3:19:00 PM
Cloud9 develops its cloud-based communications software to help institutional traders who work at banks, side-sell firms, and brokerages reach their fellow employees and clients in a secure fashion. With a number of voice and collaboration services, users can take the Cloud9 software to any of their share trading endeavors.
7/27/2016 3:13:45 PM
Noble Systems Corp. this year has racked up a dozen new patents related to contact center technology. That includes patents related to data security, interaction management, speech analytics, strategy planning, and TCPA-compliant wireless number dialing. Here's a list of the specific patent numbers and what the patents address.
7/27/2016 3:11:29 PM
Security is a watchword in business that most everyone's paying attention to, and with good reason. A failure of security can mean huge bottom line ramifications and worse from there. So to hear about RCN Business getting together with Versa Networks should prove welcome news, and the kind of thing that makes IT professionals sleep a little easier at night.
7/27/2016 3:08:06 PM
If your customer satisfaction rates are taking a nosedive, or growth seems to be slackening, there are literally hundreds of reasons why this could be the case: market conditions, competitors, natural disasters, economic conditions, fashion and fad, poor manufacturing or bad customer service are just a small handful of them.
7/27/2016 3:04:55 PM
Welcome to the 16th annual INTERNET TELEPHONY magazine TMC Labs Innovation Awards, where we honor innovative technologies from a wide range of areas. Winners include entrants from the video space, NFV, a cloud-first telephone, a communications system targeted at mobile-first/millennials, a cybersecurity solution, contact center product, and a player in the optical space.
7/27/2016 3:03:55 PM
TMC is proud to announce this year's winners of the INTERNET TELEPHONY NFV Pioneer Awards. The winners are those that have demonstrated true innovation and are leading the way for network functions virtualization.
7/27/2016 2:51:26 PM
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