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Power outages are a nuisance, and there's basically nothing businesses can do to avoid them, since they can be caused by so many unpredictable situations. A surprisingly common cause this summer season has been wildlife - particularly snakes, which have often found uninhabited substations to be a seemingly perfect shelter from the elements and human traffic.
7/21/2017 1:40:36 PM
CommScope is expanding its hyperscale and multi-tenant data center product portfolio through the acquisition of Cable Exchange.
7/21/2017 11:52:01 AM
Communications Industry Researchers (CIR) unveiled research highlighting spend on 5G backhaul is expected to exceed $2 billion by 2022, with almost 60 percent spent on fiber optic network deployments.
7/21/2017 11:37:49 AM
IT spending world is poised to increase in the low single digits this year. IDC expects it to rise 4.5 percent to reach $2.1 trillion. Gartner says it's more likely to climb just 2.4 percent.
7/21/2017 10:57:35 AM
7/21/2017 10:32:00 AM
This week, Phonism made deployment a bit easier. Phonism announced simple onboarding of Avaya SIP phones for service providers, as it now support's Avaya's new open standards. The two IP phones in focus are the J129 IP deskphone and the B179 SIP conference phone.
7/21/2017 9:30:00 AM
In this technological era, every day we have a new system, tool or device at our disposal. However, the ever-changing technology can pose a threat to your information. And most organizations are not very well equipped to handle any sudden threats. This in turn makes your organization vulnerable. The security issues are growing and an organization cannot be maintained without eliminating its system threats.
7/21/2017 8:50:38 AM
No matter what industry you work in, you've likely been hearing about the importance, and prevalence, of machine learning and analytics. But what do they mean, and what impact will they have on the EHSQ industry?
7/21/2017 8:36:22 AM
Deutsche Telekom (DT) announced that it is joining ONF as a full Partner Member, highlighting the highest tier of investment and support in the ONF.
7/21/2017 8:26:37 AM
IST, a company largely regarded as a customer experience technology specialist, has several locations around the world. From Saudi Arabia and the United Arab Emirates to Egypt, Turkey, Bahrain and the UK, IST's reach is wide. And, given its status as a customer experience expert, IST has been named a Middle East Partner of the Year by Genesys.
7/21/2017 7:00:00 AM
Transition Networks Inc. has introduced new hardened PoE+ switches that employ the company's Device Management System technology.
7/21/2017 7:00:00 AM
To avoid putting the cart before the horse, early stage startups need to be aware of all the options available, and when it comes to financing your startup, there are several innovative ways that can help you turn that brilliant idea into a reality.
7/21/2017 7:00:00 AM
According to MarketsandMarkets' new report, the contact center analytics market is expected to grow from $709.5 million in 2017 to $1,483.6 million by 2022, at a Compound Annual Growth Rate (CAGR) of 15.9 percent.
7/21/2017 7:00:00 AM
With several announcements made during Apple's annual WorldWide Developers Conference (WWDC), here are the top 10 that mobile-first businesses should consider.
7/20/2017 5:46:13 PM
We've just concluded the IoT Evolution Expo at Caesars Palace in Las Vegas and it's been an incredible event.
7/20/2017 5:20:51 PM
The editors of IoT Evolution World announce the winners of the Best in Show awards from the IoT Evolution Expo
7/20/2017 5:07:54 PM
Recently, BridgeVoice Pluto received the award for the Best Voice Service Innovation at the 4th annual GCCM Berlin Awards 2017. The awards were independently judged by a panel of telecom analysts and industry experts, ensuring that the award was given fairly.
7/20/2017 4:21:12 PM
This week, Hello Telecom announced interoperability with Grandstream, and the IP telephony firm's GXP and GXV IP phones. Now that testing is completed, resellers and service providers using Hello Telecom's white label service, Contrex, can seamlessly integrate and deploy the IP endpoints.
7/20/2017 2:12:26 PM
Ciena details what's needed in networks to address the IoT.
7/20/2017 1:15:09 PM
Lancaster County, Penn., has upgraded its public safety network using technology from Aviat Networks.
7/20/2017 12:39:05 PM
Engage WFO's success is one of the main reasons why TelStrat has been recognized as one of the 20 Most Promising Contact Center Technology Solution Providers - 2017 by CIOReview. According to the announcement, TelStrat is one of an elite group of companies featured in the Contact Center special edition of CIOReview magazine, which was released earlier this month.
7/20/2017 12:37:44 PM
HPE's new Synergy480 and 660 Gen10 compute modules powered by Cavium feature significant improvements in cost, density and power.
7/20/2017 11:35:32 AM
It is easy to be contented in the middle of July. With the crack of fireworks lingering in the warm night air, a calendar full of long weekend getaways and plenty of time between now and the first quarter of 2018, there are plenty of ways to convince ourselves that there will be ample time to prepare for the future later.
7/20/2017 10:16:33 AM
In tech circles and beyond, AI is the mot du jour lately, often thrown around in speculative conversations as the magical key that will unlock previously unthinkable technological progress. While often such conversations involve long-horizon views, AI has already made a tremendous impact on the consumer experience. This impact is continuously growing and becoming increasingly prevalent in the travel industry.
7/20/2017 8:43:51 AM
Due to the sensitive information housed within medical records (Social Security numbers, addresses, medical claim data etc.), healthcare has always been one of the most frequently targeted industries by cybercriminals. Hackers who successfully steal this data can profit in a big way, as it has high value in the cybercrime black market.
7/20/2017 8:36:32 AM
This week, TMC awarded Avaya with a 2017 Communications Solutions Product of the Year Award. Avaya Equinox is a unified communication and collaboration platform that supports the mobile workforce and offers the choice of running through the cloud, or software to run on standard infrastructure.
7/20/2017 8:31:58 AM
TransPerfect has renamed its Remote Interpreting Division to TransPerfect Connect in an effort to express that the company does more than interpretation.
7/20/2017 8:27:28 AM
COPC this week launched the RevealCX quality assurance monitoring system as a commercial offering.
7/20/2017 8:23:26 AM
Indianapolis is the second city to receive AT&T 5G Evolution services.
7/20/2017 8:00:00 AM
At the end of the day, agents are supposed to be providing quality customer service that will keep consumers coming back for more. But how can call center managers ensure that each interaction is meeting quality expectations? Here are some tips to improve call center quality.
7/20/2017 7:00:00 AM
Scientel Solutions LLC this week announced it has been tapped by the City of Allen, Texas to help it install a smart city network platform.
7/19/2017 6:03:21 PM
Hello again, my friends. This is another dispatch from the front line at the IoT Evolution Expo, where Tuesday, day two, brought us insights on Smart Cities, connectivity, the IIoT and two of our most popular analyst panels: Money Matters, and Analyze This.
7/19/2017 5:04:44 PM
Converge Distribution Ltd. has joined GENBAND's Kandy Business Solutions reseller ecosystem.
7/19/2017 4:53:02 PM
To enhance your influence, you need to evaluate your communication based on facts, not feelings. You need to get to the heart of what is really going on by experiencing your communication through the eyes and ears of your team and colleagues.
7/19/2017 4:39:53 PM
This week, Avalar Consulting announced a new partnership with Ancero where the Ancero Utility VoIP, cloud and managed service offerings will be rolled into Avalar's portfolio. Meanwhile, Ancero can take advantage of Aavalar's resources to provide customers access to staffing and professional services.
7/19/2017 3:13:33 PM
It used to be that news about DDoS attacks was largely limited to tech websites and other specialized information sources, where the focus was on attack vectors, attack sizes, how exactly the perpetrators pulled it off and how websites could protect themselves going forward. These still have their place, especially with the ever-increasing size, complexity and frequency of attacks, but over the last few years DDoS has gone mainstream and gotten political.
7/19/2017 2:48:47 PM
Today, ASC announced that EVOIPneo recording software is now the only certified solution for recording communications within the TETRA 7.0 Airbus networks. EVOIPneo will record and analyze all digital and analog communications between fire, police and first responders including Short Data Service (SDS), chat, trunked radio and VoIP.
7/19/2017 2:16:11 PM
The MEF has published a white paper defining SD-WAN and is working on APIs to expedite the delivery of SD-WAN managed service offerings.
7/19/2017 1:11:47 PM
Today, an international self-storage company selected Fusion for a multi-year contract to provide cloud communications across 195 facilities. Spanning two continents and offerings over 15 million square feet in storage space, the firm required a reliable, flexible and pocket friendly solution to meet the needs of today, and scale for the demands of tomorrow.
7/19/2017 11:50:51 AM
SkySwitch announced this week that it has integrated ReachUC into the SkySwitch Platform. This influx of advanced applications, tools and features adds much in the way of capability, and is now available to all SkySwitch white label resellers.
7/19/2017 8:27:51 AM
The German government is reportedly pushing the nation's cellular carriers to put more investment into 5G.
7/19/2017 8:00:00 AM
There's a new online banking risk out there. It's called SIM swap fraud. The U.S. Fair Trade Commission reports that there were 2,658 incidents of SIM swap identity fraud in January of last year.
7/19/2017 8:00:00 AM
According to Transparency Market Research, in 2020, the market size of global VoIP services is expected to reach 348.5 million subscribers with revenue of $136.76 billion.
7/19/2017 7:00:00 AM
If you'd like to learn more about SMB cloud migrations and how to choose the right cloud provider to meet your company's needs, be sure to register for the upcoming webinar titled How to Know if Your Cloud Decision is Right for Your SMB.
7/19/2017 7:00:00 AM
In December 2016, the Bombay High Court in India even went so far as to direct the home department to ensure that all courts in the country have video conferencing facilities in place by March 2017. In February of this year, the time given to the government was extended until October. Now, the High Court is demanding a status update on the implementation of these video conferencing systems.
7/19/2017 7:00:00 AM
West UC states that WFM may consist of the following areas: time and attendance tracking; employee scheduling; demand prediction; benefits administration; talent management; training programs and assignments; performance monitoring; vacation and leave planning; career planning; and crisis preparedness.
7/19/2017 7:00:00 AM
Fewer workers means more stress on the remaining agents, which then causes more losses. It's a vicious cycle-one that desperately needs to be broken. So how can call center management improve agent attrition rates? Let's take a look at some tips.
7/19/2017 7:00:00 AM
Businesses need money in order to keep operations going and, therefore, saving money whenever possible is pretty high up on most organizations' priority lists. One way for companies to effectively manage their money is through call accounting solutions.
7/19/2017 7:00:00 AM
GENBAND and Kontron are highlighting their OpenStack AMS solution.
7/18/2017 7:06:08 PM
NEXCOM has come out with a new family of 100 gigabit Ethernet local area network modules that it says boost performance without drastically increasing total cost of ownership.
7/18/2017 6:02:46 PM
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