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Mobile communications have become an important part of many of our lives and a central method of outreach for many companies. So businesses and cellular service providers have begun filling in wireless network gaps with small cells to ensure mobile subscribers are never without a signal.
8/30/2016 5:12:33 PM
Research and development (R&D) is one of those things that's impossible to justify today, but also impossible to live without tomorrow. Without a healthy amount of R&D, the next generation of products will never come to light, and that means an organization is on its way to disaster. Wind River and ADLINK recently got together to drive the next generation of network functions virtualization (NFV), and to do so, the duo has established a new set of joint lab facilities to focus on R&D.
8/30/2016 3:53:30 PM
It's official: the St. Louis Rams are now the Los Angeles Rams, and they're making that fact known with their new marketing campaign. The team got permission to relocate in January and is excited to begin their journey in the new city. The campaign, named We're Home, amps up the excitement by featuring three players at locations around L.A.
8/30/2016 3:48:18 PM
Two well known companies in the VoIP space have come together to announce interoperability that makes it easier than ever to deploy VoIP phone systems across the globe.
8/30/2016 3:34:50 PM
Global investment firm KKR today announced plans to buy Calabrio for an undisclosed sum. The deal will enable the workforce optimization company to scale to the next level.
8/30/2016 3:29:32 PM
The continued health of a network is the kind of thing that helps keep a business up and running in the long term. With that in mind, David's Bridal's recent move to upgrade its networks should help provide it a note of extra longevity for some time to come, and it's pulled in Cradlepoint to help accomplish this move at over 300 locations.
8/30/2016 3:25:08 PM
The way software is sold, licensed and used is rapidly changing in the age of the cloud and an application and services oriented technology world. Hardware companies that once gave away software bundled with their solutions are now being forced to change their sales and licensing practices to safeguard their intellectual property rights and ensure they remain competitive in a crowded marketplace.
8/30/2016 3:09:17 PM
More and more marketing teams are coming around to the idea that an agile approach offers both a competitive advantage and a better day in the life of the average marketer. The process of moving from traditional approaches to agile iterations, however, can trip up many marketers. We often hear that teams should be cross functional, and assume that we can't start on agile until we have a team of identically skilled marketers who are essentially interchangeable.
8/30/2016 3:01:49 PM
People trust their peers more than your brand. That's not meant as an insult, it's just a marketing fact. People are 71 percent more likely to buy a product based on peer referrals on social media, and their trust in what they see from friends on social media is rising faster than their trust in brands. This has led small businesses and big corporations alike to find ways to reach out to happy customers, taste-makers and industry influencers to help build their brand reputation.
8/30/2016 2:46:28 PM
Merriam Webster defines the word dynasty as, a family, team, etc., that is very powerful or successful for a long period of time. In sports this is a highly debated topic, but vivid illustrations of domination include the Chicago Bulls of the '90s, the Edmonton Oilers of the '80s and the Pittsburgh Steelers of the '70s; with each team leaving little doubt who was dominating the league. In business, benchmarks are used to declare market dominance, and one of those benchmarks is the Inc. 5000 - a list of the fastest growing private companies in America.
8/30/2016 2:25:58 PM
We all know the story of the fuzzy green misanthrope the Grinch, who one night decided that Christmas was way too much noise and commercialism, so after dressing up his dog as an ersatz reindeer and himself as Santa Claus, he set out to seize the holiday and toss it off the side of the highest mountain he could find. I'm not recommending anyone actually steal a holiday, but there's a way that a business can do something similar to drive a lot of new traffic.
8/30/2016 2:22:28 PM
Innovation opens doors, and one trend taking shape as a result is the virtual office. The days of the entire team working in the same structure are long gone as we enter an era of work flexibility, and there are some questions in need of resolution. Most notably, how do we ensure the network can meet the demand of delivering applications at a high performing level while having robust security and compliance in place? CloudGenix has an answer.
8/30/2016 2:15:42 PM
BlackBerry is readying for the release of BlackBerry Radar, what it's calling in its press release an end-to-end tracking system for trucking companies and private fleet operators.
8/30/2016 2:08:34 PM
Do all of these strategies require more upfront time, effort and in some cases money? Yes, but just like any part of your marketing strategy, focus on the end product and the ROI. Each of these five musts are vital to the success of your marketing strategy in varying degrees depending on your size and goals. Without them, you're only offering part of your best marketing approach. You and your customers deserve more.
8/30/2016 2:05:20 PM
With the data center's importance to business growing by the day, making the data center run at its peak becomes likewise important. In a bid to help keep that vital business tool up and running, Ascent recently announced a complete new tool geared toward data center infrastructure management (DCIM), the Navigator platform.
8/30/2016 1:56:39 PM
A recent tech news report out of Seoul, Korea suggests that Google could soon have a new title: mobile network operator.
8/30/2016 1:51:38 PM
What do global organizations like GE, Capital One, Netflix and LiveNation have in common? Each has taken a pioneering approach to cloud strategy where all applications are or soon will be run and managed in the cloud. Indeed, the all-in cloud concept is becoming increasingly popular across enterprises as we find more and more amazing stories of companies aggressively embracing the cloud.
8/30/2016 1:41:22 PM
Rivada Networks, designer, integrator and operator of wireless, interoperable communications networks, has appointed four of Sprint's former executives to its senior leadership team.
8/30/2016 12:56:42 PM
The customer service paradigm has been turned on its head over the past few years, as trends like mobility, real-time communications (RTC) and online feedback have given increasing power to consumers. Organizations in all types of vertical markets are looking for new ways to engage their customers and meet their demands in this new age of customer service, and the healthcare field is no exception.
8/30/2016 12:08:49 PM
The Trade Desk has had a busy year in its collaboration with other companies and its advancing bid to take the company public. It has even hired a new chief marketing officer (CMO) who formerly worked at eBay and who is expected to propel his new company through this turbulent time.
8/30/2016 12:05:11 PM
Business phone company Snom Technology has announced support for 3CX's recently launched Version 15 PBX and 3CX Service Pack 1.
8/30/2016 11:59:41 AM
Accenture has moved its Document Composer solution to the cloud using the SAP HANA platform. This is just the company's latest move to expand its human capital management offerings.
8/30/2016 11:56:20 AM
Just recently, we heard about how BrandLamp was bringing a complete marketplace setup for marketing services, allowing users to compare prices, locations, and similar factors from one handy guide. Now, SAP is looking to do something similar by putting its various partner apps in one place, the SAP SuccessFactors App Center. With over 100 partners involved in the action, it's a safe bet that users will be able to find exactly what's needed from the roster on hand.
8/30/2016 11:52:48 AM
5G commercial services are poised to launch in 2020, and there will be 24 million 5G subscriptions worldwide at the end of 2021 for mobile and fixed broadband services, according to industry analyst firm Ovum.
8/30/2016 11:52:02 AM
In recent years, millennials have been coming into the workforce in waves, bringing with them new opinions and different ideas for technology in the workplace. It seems like just as businesses have finally caught up with these needs, now a new generation is gearing up to enter the working world. That's right, Generation Z is about to take over. Luckily, results from Monster's inaugural Multi-Generational Survey of the Boomer, X, Y and Z generations seem to uncover what makes the first segment of Gen Z unique, while also offering some tips to employers on how to attract, retain and engage this rising group of employees.
8/30/2016 11:50:50 AM
Cloud-based services and software are an increasingly large part of our everyday work lives. There are more applications and more use cases for cloud-based systems than ever before, and now, a new combined effort in the market is about to make cloud operations simpler and safer than ever. The combined effort brings together Virtustream and Iron Mountain Incorporated, coupling Iron Mountain's storage with Virtustream's security mechanisms.
8/30/2016 11:49:41 AM
The District of Columbia - the Nation's Capital - lost 911 services for more than 90 minutes between late Saturday evening, Aug. 27 and Sunday morning, Aug. 28. It is the second 911 outage in the region in the past two months and augers a larger problem. Citizens assume 911 will always be available in an emergency, but governments and service providers are increasingly failing to deliver this mission critical service we all take for granted.
8/30/2016 11:46:36 AM
At some point, we must run out of telephone numbers. The 10-digit system we currently use, of area code and seven-digit number, must inevitably stop producing number combinations just shy of the 10 billion mark, though we've likely got quite some way to go before we reach that point. With the growth of cloud-based systems, like cloud-based contact centers, the ceiling starts looking just a bit more inevitable. That's less of a problem for NewVoiceMedia, who recently started working with Voxbone to supply direct inward dialing (DID) numbers to allow for a fully global reach.
8/30/2016 10:23:36 AM
Establishing success in the contact center is a challenging task. Some leaders may expect that success comes from the feedback received from customers; others may point to a low cost of operations; still others may suggest that the ability to resolve customer issues quickly is the only way to measure success. If you ask the customer base, however, they may point to first call resolution.
8/30/2016 9:55:35 AM
Instead, the wave of the future is in communities. Customers aren't really looking for call center management to assign an agent so they can complain - they just want answers. Think about the way customers behave today. If they have a question, they take it to Google to look for an answer. If the customer service department can't operate the same way, customers will look elsewhere.
8/30/2016 9:46:48 AM
When it comes to cutting-edge technology, this summer's Olympic Games didn't fail to impress. The weird - and really wonderful - tech advancements and gadgets make you realize how many ways technology has changed sports over the years. As athletes pushed the boundaries of what's possible, viewers were able to see the action closer than ever before.
8/30/2016 9:45:55 AM
Traditional communications solutions were heavily reliant on on-premises hardware deployments and the capital expenditure it entailed. But in today's environment, the expenditure has migrated to operations as the growing trend of mobility and Unified Communication as a Service (UCaaS) becomes the norm. The new Research and Markets report has revealed just as much as it foresees the market growing to $28.69 billion by 2021 from the $17.35 billion of 2016, a compound annual growth rate (CAGR) of 10.6 percent.
8/30/2016 9:20:36 AM
The Enron case in 2001 and the financial crisis of 2007/08 led to the enactment of some strong regulatory compliances for the financial industry, both in the U.S. and abroad. These compliances are fluid, meaning they change as new technologies and violations come to light. It is therefore incumbent on the companies operating in the financial industry to always be aware of the new rules. The new strategic partnership between TeleWare and Linx Networks has been formed in part in response to the compliance challenges.
8/30/2016 9:14:12 AM
Today, companies are finding that business as usual just doesn't work anymore. Customers are now in the driver's seat, and they are the ones building the support infrastructure. Competitors are a click or log-in away, and customer loyalty is lower than it ever has been. Yet many companies continue to blithely put substandard customer experiences out there and say to customers take it or leave it.
8/30/2016 8:41:03 AM
It's a given that engaged employees are better employees. In the contact center, customer engagement is impossible without employee engagement. Sounds like an easy prospect, but…how do you engage your employees? You can't buy employee engagement in a box or order your employees to become more engaged. You can't hire the most positive people on the planet and expect them to stay that way during the daily grind of a job…not without a lot of help.
8/30/2016 8:37:15 AM
The concept of productivity and optimization can often elude even the best managers in customer service. The failure is not so much in a lack of understanding, but rather a lack of the right tools to drive workforce management. When upper management doesn't understand the importance of this concept and what it means for the bottom line, it's harder to meet strategic initiatives.
8/30/2016 8:31:08 AM
The biggest impact you can make in the call center environment is to improve processes, streamline communications, invest in technology, leverage 3rd party remote call monitoring or any of the above. The biggest impact really depends on the company and the industry, but there is something you can do today to truly see improvements in the way you do business.
8/30/2016 8:26:21 AM
Summer is starting to wind down. Kids are going back to school, temperatures are trying to break and fall clothing is filling every retail window in town. Still, Labor Day hasn't arrived and the temptation to hold on to those last few days of warm weather and late nights on the deck may be spilling over into the work day.
8/30/2016 8:20:28 AM
The account receivables of a company have to be managed accurately to ensure the long term operational success of the organization. If the funds are not collected in a timely manner, it can result in financial hardships that limit growth and make it difficult to capitalize on new opportunities as they come along. The new partnership between TCN and InterProse Corporation is going to bring together two solutions from both companies to increase the recovery rates of account receivables, while streamlining the management of payments with accurate reporting.
8/30/2016 8:14:43 AM
In order to achieve steady growth, a company must have the right strategies in place along with a workforce that believes in the system. This includes having the flexibility to quickly adjust to market conditions by adopting the necessary technologies and disposing outdated or legacy systems that might hinder the progress. As a premier wholesale VoIP carrier, VoIP Innovations has been growing steadily since it was established in 2007, becoming one of the key players in the VoIP industry. This has resulted in the company appearing on the Inc. 5000 List for the fifth consecutive year.
8/30/2016 8:03:57 AM
Way back in the grim, dark days of 2008, when as a Jibjab video put it, we spent the kitchen sink to pull back from the brink, businesses were interested in cutting costs where possible. For a lot of businesses, conferencing systems seemed like the way to go. For those who wonder if that trend continued, or was replaced by new technologies, Research and Markets recently released a new report spelling out what's going on in the field and will be for the next few years.
8/30/2016 8:00:00 AM
Fusion leverages its Channel Sales Managers to aid partners with account management and onboarding new clients, but it doesn't end there. Its dedicated Partner Support Team, Sales Engineers and Implementation Coordinators are there every step of the way to ensure each deployment results in happy, productive and prosperous end users.
8/30/2016 7:53:35 AM
The team each month selects a winner in this space, which includes thousands of agencies. The top contenders are identified via analysis and benchmarking of their core services. That includes evaluations of customer referrals, performance based on specific vertical parameters, and outcomes in various market and industry research projects.
8/29/2016 6:30:33 PM
In a market where omni-channel customer engagement is the gold standard, it's a challenge to truly reach the pinnacle in the customer experience. But do companies truly understand what that means?
8/29/2016 6:13:38 PM
How do you best compete with other companies in your market? Do you have a better product? Chances are your marketing material suggests that you do, but to the consumer, it's likely they can be easily satisfied with competing products. Do you have better pricing? If yours is like most companies, you sometimes win and sometimes lose when it comes to cost. The best method, according to some, is to stand apart in your customer service.
8/29/2016 6:07:28 PM
Supplement - Sponsored by Telit
8/29/2016 6:02:33 PM
Vint Cerf made a point a number of years ago that the term internet telephony was doomed to die like the phrase horseless carriage.
8/29/2016 5:48:01 PM
If IoT is so great, why isn't my life perfect already? The last time I checked, my toaster was burning my bread the same as it was 25 years ago. While I drive a Tesla, I don't have in-depth analytics about my electricity consumption. And despite a Nest, my house is still too hot at night.
8/29/2016 5:45:42 PM
For the longest time now, fashion consulting has been specific to the wealthy and celebrities.
8/29/2016 5:41:27 PM
The Internet of Things has arrived, and developers are tasked with building working applications and connecting them to the cloud to deliver valuable business data.
8/29/2016 5:36:36 PM
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