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Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
7/20/2019 7:00:00 AM
LogMeIn announced the arrival of Grasshopper Connect, a new unified communications offering targeting the needs of SMBs. Grasshopper Connect delivers SMBs a unified inbox, professional identity and complete unified communications capability.
7/19/2019 5:37:32 PM
CoreDial's CoreNexa Platform has been awarded a TMC 2019 Unified Communications Product of the Year Award. The recognition spotlights a robust UCaaS ecosystem arming MSPs far and wide to support modern business needs.
7/19/2019 4:33:45 PM
Intermedia unveiled Spam Caller Protection for users of the Intermedia Unite business phone system. The newly announced solution offers call detection capabilities that identify scams and robocallers, offers an alert before answering the call and blocks the calls it labels as spam.
7/19/2019 2:56:29 PM
Nowadays, it can be quite difficult to tell if a website can be trusted or not. Cybercriminals make their domains as innocent-looking as possible to bring in people whom they can deceive. You may find a landing page respectable, yet it actually carries malware that can steal your personal data.
7/19/2019 2:49:05 PM
AI has already made major inroads in customer service and is set to transform the entire contact center industry, improving both customer and agent engagement and satisfaction.
7/19/2019 1:44:59 PM
It's 2019, and we tend to still consider call center work low skilled. While once upon a time, this may have been the case, customer support today is a highly complex process requiring multiple skills, multitasking, technology knowledge and quick thinking. Agents need to be problem-solvers, tech whizzes and empathetic people persons. For this reason, training agents has also become more complex.
7/19/2019 1:42:50 PM
CounterPath announced that cleverbridge chose the white label VoIP provider to deliver customized white-labeled Bria softphone applications to enhance multi-channel customer experiences, and simplify call center operations and improving productivity via streamlined workflow.
7/19/2019 1:02:48 PM
Report: State Election Cybersecurity is a Mess
7/19/2019 11:08:52 AM
Attempting to secure funding in the form of grants can be difficult and time consuming. It traditionally takes hundreds of hours of gathering information, searching for grants, constructing reports, and delivering pitches. Thankfully, technological advancements have made the process of finding and acquiring grants for your organization or institution much easier.
7/19/2019 11:01:38 AM
When it comes to building a website, it can feel like a task can be difficult for some. There are many people who struggle with understanding the concept of building a website and what it takes to do it. There are different types of websites out there and you must determine what purpose your website will serve. There are basic needs to start a website, especially if you are wanting to build a simple functioning website.
7/19/2019 10:28:23 AM
AI agents are slated to replace around two-thirds of managers over the next five years, transforming the workplace of the future.
7/19/2019 10:18:24 AM
AI is already changing customer service and relations and is poised to completely transform the CRM game over the next couple of years.
7/19/2019 10:04:03 AM
As any good manager can attest, it's critical that you focus on keeping the good, high performing employees happy in their roles or risk having to find, train and keep new talent. It's not just more costly to onboard a new hire, but it also doesn't guarantee you'll get someone with the same skill set and dedication as the employees who just quit.
7/19/2019 7:00:00 AM
8x8 announced the acquisition of Singapore-based CPaaS provider Wavecell Pte. Ltd. The $125 million cash and stock deal delivers 8X8 an established CPaaS platform with robust revenue, making a logical addition to its stable of cloud communication solutions.
7/18/2019 2:11:48 PM
The American Telemedicine Association has released its 2019 State of the States Report: Coverage and Reimbursement, a wide-ranging analysis of telehealth laws and policies across all 50 states and the District of Columbia.
7/18/2019 12:12:45 PM
If you're a business owner, you'll know all about the importance of networking. Some people love it, and some people hate it, but regardless of what side of things you're on, if you want your business to be a success you have to do it effectively. The internet and social media has revolutionised the way that we as humans can network with others.
7/18/2019 12:06:46 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Warren Chaisatien, Global Director, IoT Customer Marketing, Ericsson, to talk about IoT Strategy in a developing industry.
7/18/2019 12:04:56 PM
Businesses across the world are increasing their IT budgets and becoming more digital. As this happens, new solutions and platforms that simplify and enhance collaboration capabilities are becoming a key focus. To assist with this in the areas of: North, West, East, Central Africa and Egypt (NWECA), value-added distributor FVC announced a partnership with Avaya Holdings to help bring unified communications, collaboration and cloud communications solutions in the region.
7/18/2019 11:40:09 AM
Workforce management solutions are often touted as being of great benefit to the companies that use them. Do more with less labor. Trim headcount AND labor expenses! But it's important to remember that workforce management should be used to benefit workers, too.
7/18/2019 11:37:12 AM
Whether you are trying to market a new product or to get more views on your latest vlog, there are many ways to create a unique video that viewers will notice online.
7/18/2019 11:28:34 AM
Software development is a thriving force in modern business development. Companies from every industry are developing apps, websites, and platforms that require coding to create revenue. When they want to remain competitive and relevant to customers, they need to have an effective way to hire development teams.
7/18/2019 11:19:23 AM
Microsoft, a leader in the enterprise space, is experiencing increasing interest for its low cost, easy to use Team Rooms and Surface Hub 2 solutions. These offerings assist enterprises with quickly adding video capabilities to their offices.
7/17/2019 4:54:22 PM
It's not every day that a 3D printing company gets the chance to help save the environment. Working with DroneSeed, 3D Hubs has provided hundreds of essential parts to the drone swarms that help reforest the nation.
7/17/2019 4:30:09 PM
The Cloud Communications Alliance (CCA) named netsapiens co-founder and CEO Anand Buch to its board of directors. Buch is positioned to make immediate impact on a space rapidly expanding seeing accelerated adoption.
7/17/2019 3:52:32 PM
A new survey by NGD Systems reportedly has found that bottlenecks and compute problems continue to plague IT pros as they struggle to support growing edge workloads.
7/17/2019 12:16:27 PM
The Internet of Things (IoT) is changing the way we look at everything from cooking and storing food in the home to tracking products as they move from the factory to store shelves.
7/17/2019 11:59:41 AM
AT&T to install 5G and Edge Compute in MxD Institute to develop and test applications with U.S. manufacturing companies
7/17/2019 11:53:44 AM
Nowadays, it can be quite difficult to tell if a website can be trusted or not. Cybercriminals make their domains as innocent-looking as possible to bring in people whom they can deceive. You may find a landing page respectable, yet it actually carries malware that can steal your personal data.
7/17/2019 11:25:01 AM
A quick Google search on the term best WHOIS database download will turn up around 1.2 million results. That's a whole lot of information to read and services to choose from. Frankly, I don't think anyone would want to do that much reading, so I decided to narrow down the search for you.
7/17/2019 11:21:36 AM
EaseUS is a data recovery software that uses a Wizard user interface, to recover the deleted and lost files that were intentionally or accidently deleted. It assists you in recovering your data in an efficient, safe and a quick way. Whether the files were pictures, documents, videos or any other type of file, this data recovery software can recover data from the damaged hard disks, memory cards, recycle bin or any other computer drive.
7/17/2019 11:07:29 AM
With so many data recovery programs out there, choosing the best one can be quite a tough challenge. You have to take in a lot of factors when you consider investing your time or money into using any sort of technical program.
7/17/2019 11:04:00 AM
Digital transformation of business is driving unimaginable infrastructure scale and data growth. More importantly, the world is increasingly decentralized - even within an organization. Different departments and groups often launch their own operations which may overlap. Over time these various micro-operations converge and become reliant on one-another. Yet organizations can be in the dark when asked to understand how the systems work together and what dependencies there are.
7/17/2019 10:59:39 AM
Are you still training call center agents the way you did five, 10 or even 20 years ago? Whether we like it or not, customers and their expectations have changed, and so has the infrastructure of the contact center, so some of the seemingly fundamental knowledge of agent training may not even be relevant anymore. Agents have changed, too. What this means is that outdated methods of agent training may actually be working against your organization. Following are some ways that the call center world is different today, which means that training needs to be different, as well.
7/17/2019 10:50:04 AM
GL Communications unveiled enhancements to its MAPS SIP Protocol Emulator (version 8.10.15) with Message Session Relay Protocol (MSRP). The solution allows MAPS SIP software to send and receive 911 Instant Messages, and test performance of the NG 911 service and components with the Emergency Services IP Network (ESInet).
7/16/2019 5:34:23 PM
Porsche looks to the intelligent edge during Startup Autobahn challenge to accelerate innovation and performance with real-time video analytics
7/16/2019 4:24:04 PM
The Kudelski Group and Sequans Communications, a provider of LTE for IoT semiconductor solutions, reportedly has created a secure connectivity solution for LTE-M and NB-IoT devices.
7/16/2019 3:53:37 PM
Eseye and SolarNow showcase power of connected technology to change lives
7/16/2019 3:34:10 PM
Each year, the U.S. Defense Intelligence Agency (DIA) participates in the Joint Innovation Battle Lab (JIBL), a two-week gathering focused on the integration of operations, intelligence and technology. Earlier this year, this Navy exercise, held at the Joint Expeditionary Base Little Creek-Fort Story for the last fifteen years, featured best practices, the identification, testing and evaluation of innovative technologies, and the improvement of operations and intelligence across Special Operations Forces (SOF), the Department of Defense (DOD), and the Intelligence Community, federal law enforcement, private sector, and academia.
7/16/2019 3:21:19 PM
Cargo and liner ships transport more than $4 trillion USD worth of goods annually, representing a material of the gross domestic product (GDP) of just about every country on the globe.
7/16/2019 2:46:46 PM
Emirates Integrated Telecommunications Company, commonly referred to as du, is one of the two telecom operators in the United Arab Emirates. The company offers fixed line, mobile telephony, internet and digital television services across the United Arab Emirates. Recently, du announced new access to an app that allows UAE residents to use licensed VoIP services offered by telecom companies.
7/16/2019 2:44:29 PM
According to a study conducted by Harvard Business Review, only eight percent of firms engage in core practices that support widespread adoption of artificial intelligence. Most firms have run only ad hoc pilots or are applying AI to just a single business process.
7/16/2019 2:36:25 PM
Windstream Enterprise announced its OfficeSuite UC and HD meeting applications can now integrate with Slack. Slack is growing in popularity as organizations structure workflow and teams differently, and the communications platform is providing a more collaborative and effective approach to team work.
7/16/2019 2:16:12 PM
While calculating the financial cost of healthcare data theft is a relatively easy exercise in forensic accounting, the theft of sensitive healthcare-related information and data comes with costs other than customer turnover and operational expenses. Often these are intangible and include damage to corporate reputation and the erosion of investor and consumer confidence.
7/16/2019 11:27:35 AM
? It is very important to make sure that your DNS is working efficiently, as it is one of the most important aspects of web-technology. Generally, DNS makes sure that your website gives its visitors accurate, easily accessible and quickly reachable content. In the world where everything is happening online and changing extremely quickly, DNS management is really important.
7/16/2019 11:17:34 AM
Games are expected to generate revenue of $148.1 billion in 2019. The director of marketing at Newzoo, Emma McDonald said, This is a massive opportunity for many brands. The games market, with its innovative monetization strategies and highly engaged consumers, is seriously challenging the way traditional entertainment has worked for decades.
7/16/2019 11:10:52 AM
Nowadays, we basically live on our phones. When it comes to dealing with iPhone security, you don't necessarily have to take the same steps that you would with a traditional desktop PC or Mac. However, that doesn't mean you can simply use your iPhone without taking proper protective measures.
7/16/2019 10:22:37 AM
Nextiva announced Trevis Schuh as the newest member of its leadership team. The cloud communications provider named Schuh vice president of global operations. He will report directly to COO Marc Stoll and is responsible for leading Nextiva's customer service squad.
7/15/2019 4:56:29 PM
In an effort to address obstacles to IoT adoption, Thales and Tata Communications announced a new partnership, which would bring together Tata Communications MOVE mobility and IoT platform and Thale's T-Sure digital identity solution.
7/15/2019 4:13:03 PM
The future of work is the idea that new tools are making workers more productive and efficient. We are collaborating more effectively. We are leveraging AI to have the best of machines and humans, working together - adding value to both.
7/15/2019 3:39:37 PM
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