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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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You can simplify your scheduling, reduce your costs, and improve your service levels today with more effective contact center scheduling.
3/19/2018 7:49:36 PM
An infographic from Monet Software illustrates the convenience, cost savings, and customer service benefits of cloud-based workforce management.
3/19/2018 7:44:39 PM
TeleSign is bringing its global SMS messaging to Microsoft 365 Dynamics for Marketing.
3/19/2018 4:27:44 PM
8x8's new X Series solution enables organizations to break down the departmental and communication medium barriers that prevent them from delivering a unified customer experience throughout their enterprises.
3/19/2018 3:52:12 PM
With a predominantly young and growing middle class, Africa represents unique opportunities for multinationals, particularly those whose products are in or rely upon technology sectors.
3/19/2018 3:36:06 PM
The American Customer Satisfaction Index reported that aggregate customer satisfaction has stalled. It remained at 76.7 for the third quarter in a row in the fourth quarter.
3/19/2018 3:35:11 PM
In recent times, a need for healthcare across the globe has emerged, and nothing could better meet this need than connecting patients and doctors worldwide with the combination of IoT and Telemedicine.
3/19/2018 2:39:15 PM
Title: Suirui Zoom-ing Along with Cloud Video Conferencing Hardware Meta Summary: (1-2 sentences summarizing the topic must use keyword.) Recently, Suirui unveiled new cloud video conferencing hardware for Zoom Rooms. Powered by Intel vPro technology, the newly released solution also touts improved enterprise management.
3/19/2018 1:55:28 PM
Enghouse Interactive, which has been delivering technology solutions for businesses for three decades, sees an opportunity in the managed services contact center model. While it's not as cheap as the basic public cloud contact center model, it allows for the level of customization many businesses require to effectively manage customer interactions.
3/19/2018 12:32:00 PM
New Data Catalog Feature Enables Data Governance, Enhanced Data Management and Compliance
3/19/2018 12:28:14 PM
Evolution of Networked Services through a Corridor in Quebec and Ontario for Research and Innovation, or ENCQOR is the result of collaboration between CGI, Ericsson, IBM Canada, Ciena Canada and Thales Canada.
3/19/2018 12:24:31 PM
The contact center market has been going through a significant evolution over the past five years, with many businesses taking advantage of new cloud-based contact center solutions. It's becoming a rather crowded market, though there are still varying levels of services to meet the needs of small, mid-size, and large businesses, including solutions that run in public cloud environments and others deployed in private clouds.
3/19/2018 12:18:29 PM
It's no secret that Silicon Valley has a problem with diversity. Apart from being male-dominated, most of its workforce is white or Asian, with whites disproportionately in leadership positions.
3/19/2018 11:19:34 AM
The lessons learned apply to any wireless-enabled device, including consumer smartphones, corporate-owned devices, Internet of Things (IoT), watches, glasses and tablets.
3/19/2018 10:42:31 AM
It is difficult to make your audience notice your email, let alone engage with it in the sea of emails all shouting for attention. So, what can you do to make your emails stand out?
3/19/2018 10:14:07 AM
This three-part series began with the origin of Ethernet, the foundation for most networking communications today. In Part 2, we looked at the longevity and upgradability of future-proof FPGA platforms. Now, it's time to look at how the pluggable front port technology that is available today complements the flexibility of future-proof FPGA-based smart NICs.
3/19/2018 7:30:00 AM
Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review!
3/17/2018 7:00:00 AM
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, and one area most notably grabbing attention is the unified communications space. So, with the weekend upon us, there's no better time than the present to take a look back at the week that was in unified communications news: Time for the Week in Review!
3/17/2018 7:00:00 AM
When we lose power, we lose connectivity and operational capability. But, even more importantly, the amazing capabilities of these devices is driven by miniature circuitry that is fragile and susceptible to damage from power surges and voltage spikes.
3/16/2018 5:57:00 PM
Cybersecurity. They say it's what keeps the CIO up at night. Ciena's Jim Carnes says organizations should integrate security into everything they do.
3/16/2018 5:27:50 PM
AmericasMart Atlanta is a global wholesale marketplace selling apparel, area rugs, consumer home, and gift merchandise. Retailers from every U.S. state and more than 70 countries are partners of AmericasMart, where manufacturers, importers and designers from around the world debut their product collections. So it is vital for AmericasMart Atlanta to supply premier experiences for our buyers and sellers.
3/16/2018 5:23:13 PM
Unfortunately, many IT departments around the country have a lot of trouble retaining employees. In fact, some organizations claim it's one of their biggest internal issues. Is there a solution?
3/16/2018 3:03:08 PM
AudioCodes has announced its portfolio of products has been chosen by Fuze for deployment as part of its customers' solutions.
3/16/2018 11:15:47 AM
As a society, we are so inundated with apps and emails; information overload can subconsciously weigh us down. Thankfully, Unified Office announced this week the release of a solution to alleviate all of this stress. The Total Connect Nowsm Operations Management Suite (TCNOMS) is an all-in-one customer portal meshing services from VoIP and unified communications (UC) to enhanced business analytics and Internet of Things (IoT).
3/16/2018 11:11:38 AM
Fresh seafood can taste great, but if it is not handled properly, people can get sick, and that can lead to business closures and lost revenues. That's never happened to Daniel Ward of Ward Aquafarms, and he wants to make sure it never does. So, a few years ago, Ward set out to find a solution that would enable him to track the location and condition of his company's products throughout the value chain - all the way to the point at which it reaches the consumer.
3/16/2018 10:51:16 AM
Bots are extremely helpful when it comes to longer than usual hold times, keeping the caller from hanging up and directed to the proper agent.
3/16/2018 10:28:16 AM
Arkadin has announced the launch of a managed services portfolio to help drive enterprise migration to cloud Unified Communications.
3/16/2018 10:12:52 AM
Arkadin has announced the launch of it s new managed service to assist enterprises make way through the muddy waters of digital cloud transformation.
3/16/2018 10:04:54 AM announced this week that it's the third biggest North American and global audio conferencing, according to Wainhouse Research.
3/16/2018 9:52:38 AM
Smartphones have revolutionized the way people communicate. They have also changed conferencing, thanks to the Polycom Trio, which is calls the first smartphone for the conference room.
3/15/2018 10:02:58 PM
It should be no surprise the Enterprise Video Conferencing Market is primed for an explosion, an estimated $4.48 billion by 2023.
3/15/2018 9:49:37 PM
Audio conferencing is about to get easier thanks to a new addition to Comcast Business VoiceEdge cloud-based phone service, Comcast Business VoiceEdge Conferencing.
3/15/2018 7:08:13 PM
8x8 announced it has partnered with Itancia SARL, a pan-European specialist in communication solutions dissemination.
3/15/2018 6:52:56 PM
Bob Dylan so succinctly stated, the times they are a-changin', describing an era of upheaval and disruption. Today, technology is serving up a heaping helping of change; from the cloud enabling a new generation in engagement tools for marketers, to blockchain transforming ecommerce as we know it.
3/15/2018 6:50:50 PM
The annual attrition rate in the contact center is 29 percent every year with the average agent lasting just over three years. Losing employees is costly, Monet's Chuck Ciarlo talks about the idea of talent benchmarking, and how it can improve attrition rates.
3/15/2018 6:10:10 PM
If management can keep employees motivated, productivity and the customer experience see a boost. That is why it is vital to have daily or weekly plans in place to ensure the team says motivated and ready to bring their A game. Here are some tips to keep teams ready and raring to go.
3/15/2018 5:27:43 PM
Nistica has come out with a new edge optical switching platform that provides flexible spectral control, power management, and wavelength switching. It also does Dynamic Gain Equalization of optical amplifiers, Optical Channel Monitoring, and Wavelength Selective Switching.
3/15/2018 5:17:32 PM
Konftel announced its conferencing portfolio is expanding with the addition of new audio and video solutions. Named Konftel Collaboration, the packages accommodate up to 20 meeting participants and come in a comprehensive bundle.
3/15/2018 5:11:28 PM
This week, Lepton Global Solutions and FatPipe Networks unveiled a partnership enhancing SD-WAN over satellite for VSAT customers. Lepton BOOST is designed with caching, compression, acceleration, VPN IPSEC and global single IP addressing to mitigate the low-bandwidth, high-latency satellite networking environment.
3/15/2018 5:06:06 PM
In less than two months, the GDPR takes effect for organizations that do business in the EU. So these companies should be preparing to comply to avoid big fines. But, GDPR is not all downside for businesses, according to some sources. One company believes it will lead to a lean data revolution that could create new business efficiencies and ultimately lower costs.
3/15/2018 4:42:19 PM
This week, Avaya enabled cloud-based team collaboration for the Avaya Equinox Experience. Now, a sales team can seamlessly piece together a project from the comfort of their rooms.
3/15/2018 4:05:44 PM
Healthcare is lagging behind in fully adopting AI due to compliance regulations. Once in place, it will transform the system and increase survival.
3/15/2018 3:14:15 PM
New cloud platform, analytics and mobile client transform engineering data into actionable asset information
3/15/2018 3:02:53 PM
Tondo, the first wireless DALI Master smart light relay and DeviceTone, a next-generation agile IoT edge technology from Cloud of Things are bringing to market smart lighting solutions for cities as well as large buildings and campuses that are often run like small cities.
3/15/2018 2:46:03 PM
IIoT continues to grow and the buzz around edge computing is growing in parallel. Operators are beginning to drive more computing power to the edge of their networks, where IIoT functions really live.
3/15/2018 2:30:30 PM
By harnessing data, we can make our cities more efficient and livable. Data from traffic patterns can help to ease autonomous cars through our streets and keep accidents to a minimum.
3/15/2018 2:21:15 PM
This week, VoiceBase unveiled VoiceBase AU. Coming Q2 of this year, the new service will offer an instance of the VoiceBase speech API platform online to deliver Australian organizations complete control over call data.
3/15/2018 2:15:52 PM
Senet has announced a strategic partnership with NanoThings to make device connectivity less expensive with low cost tags, deployable by the millions.
3/15/2018 2:10:35 PM
This week, Audio Precision announced the arrival of the 376MO3, a calibrated microphone system that puts a phantom-powered preamplifier within a ½ microphone cartridge. The new member of the measurement microphones family promises relief from unwanted sounds and easy connectivity.
3/15/2018 12:50:27 PM
The Open Networking Foundation, this week, announced a new open source effort that it says enables a new generation of software-defined networking. Stratum Project will deliver true software programmability on the data plane, the ONF says, going far beyond OpenFlow.
3/15/2018 12:33:44 PM
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