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With the Perspectives15 event now a memory, it left plenty of new possibilities behind in its wake. But GENBAND's massive event was far from the only new development the field had to offer. With this much news in the field, it's easy to get overwhelmed by it all. So to make things a little more manageable, let's take advantage of a long holiday weekend to sit back, relax, and run down the biggest events with our Week in Review coverage!
5/23/2015 7:40:00 AM
Cloudera, Dell, and Huawei were among the companies making headlines this week in network transformation.
5/23/2015 7:35:00 AM
We got a bit scattershot this week, didn't we? News about safer driving and connected home dominated the stream, but there was also a bit to learn about Wi-Fi advancement. Let's dig into IoT Evolution World, shall we?
5/23/2015 7:35:00 AM
Before you head out to the barbeques and enjoy the long weekend, let's review some of the top stories related to the call recording industry this week.
5/23/2015 7:30:00 AM
A number of product releases highlight this week's news concerning Lync Migration. Companies on the docket include NaviSite, Varonis Systems, and Microsoft itself which may release a new email conversation app for the iPhone.
5/23/2015 7:30:00 AM
A holiday weekend may be approaching, but that didn't put a damper on the flow of news in session initiation protocol (SIP) trunking. No, this week carried on much like any other, and a substantial slug of news was the hallmark of the week in SIP trunking. So with our holiday weekend in hand, we catch our collective breath and take a quick look back before the barbecues begin in earnest with our Week in Review coverage!
5/23/2015 7:25:00 AM
While most people tend to associate augmented reality headsets as being part of their gaming tools, we are beginning to see many more uses for smart glasses. Possibly one of the industries that can see the greatest benefit is in healthcare. Octovis' portable telemedicine kit now has a new key component, the Vuzix M100.
5/23/2015 7:25:00 AM
The Asia Pacific region and standards were at the epicenter of network functions virtualization and software-defined networking news this week.
5/23/2015 7:20:00 AM
It is time, friends, for your IoT Connectivity Solutions Week in Review. This week is all about the new. New partnerships, new solutions, new innovations and new chances to make all of the above. Let's dig in, shall we?
5/23/2015 7:20:00 AM
Another day means another series of advancements in WebRTC. This week's news unearthed the perfect fit between unified communications and Web-based communications, enhancement of the Masergy Communications cloud-based UC, awards for NetSapiens, the absorption of FRAFOS into the ShoreTel Innovation Network, and highlights the TokBox WebRTC platform that will make a showing at an industry event for businesses in the healthcare industry.
5/23/2015 7:15:00 AM
The call center industry was again top of mind this past week, with a lot of companies making news. We have some of the highlights.
5/23/2015 7:10:00 AM
Before we round the corner to a 3-day weekend filled with barbeques and time to remember all those who have served, we're taking a minute to cover some of the top headlines in call center news this week.
5/23/2015 7:05:00 AM
The Next Generation Communications Community was abuzz this week with several significant news items as well as features on topics like migration to IPv6 and mobile hotspots that are certainly top of mind.
5/23/2015 7:01:00 AM
The Next Generation of Digital Services promises to improve service operator's bottom line by providing highly-engaging and feature rich functionality. The fourth wave of monetization is upon us. Either grab your surf board and hang ten or enjoy the view from the beach. As you may have guessed, it is that time again: time for the Week in Review.
5/23/2015 7:01:00 AM
This week in the Telecom Signaling Community once again shined a spotlight on topics that have dominated industry interest the past few months including the move toward converged services and the role of carrier Wi-Fi and things relating to IPX and roaming.
5/23/2015 7:00:00 AM
It was another busy week for web-scale networking, as the technology continued to make gains and grab new adherents.
5/23/2015 7:00:00 AM
Another week has come and gone, and The Conferencing Zone saw yet another bevy of industry updates and analysis. We saw new solutions, some industry analysis, and the Indian Navy using video conferencing for telemedicine purposes. Let's take a closer look at the week that was in our week in review coverage.
5/23/2015 7:00:00 AM
From Methanol to Museums, the benefits of a good Unified Communications platform are lost on no industry. This week we saw some stellar applications of UC, some upgrades, and more. Let's run through with our week in review.
5/23/2015 7:00:00 AM
Voxbone recently announced that Arkadin would incorporate the former's virtual local phone numbers into its conferencing services. The move will allow Arkadin to save money on the costs of using traditional carriers for conferencing access. It also simplifies the process of international conferencing dramatically, since Arkadin only has to deal with one provider instead of a different provider for each different region.
5/22/2015 3:57:08 PM
Most of us want better Internet connectivity, and the thought of Google Fiber, or its closest analogue, making it out to us is a thrill on par with the best. But Internet expansion isn't easy, or inexpensive, and requires quite a bit of capital to successfully bring to bear. To that end, Wave has reportedly raised $130 million in a bid to drive network expansion along the West Coast.
5/22/2015 3:53:03 PM
It's hard to believe, but we've already been with the iPhone 6 and the iPhone 6 Plus for almost a year; since September, these devices have been at the forefront of mobile hardware. What's more, word from KGI Securities analyst Ming-Chi Kuo suggests that the iPhone 7 may be shown soon, and released to the public not long after.
5/22/2015 3:35:54 PM
ConvergeOne has officially announced its acquisition of Sunturn Partners, which will allow the company to further expand its portfolio of end-to-end integrated solutions that span communications, collaboration, contact centers, data centers and server/storage consolidation and management. Sunturn, an Avaya Platinum Partner, designs and delivers comprehensive communications solutions that help companies collaborate and communicate more efficiently, both internally and externally.
5/22/2015 3:13:25 PM
BMC recently announced the release of the latest version of its service management platform, Remedy 9. A rich set of analytics combined with an appealing user interface are a couple of the many new features of the updated solution.
5/22/2015 2:18:54 PM
The value of using fax over IP (FoIP) vs. an old-fashioned fax machine was driven home to law enforcement officials in Michigan recently.
5/22/2015 2:15:28 PM
While companies are facing new challenges in marketing, they now have help from an old company: IBM. Big Blue has announced its new Marketing Cloud, which aims to help marketers understand how customers interact with them across different channels.
5/22/2015 2:12:45 PM
A recent industry blog post shows how the customer journey has evolved into a mobile-first situation that businesses must address. No longer are businesses able to expect customer engagement only through in-store meetings or purchases through PCs; the enterprise model must see that mobile is the present and the way forward.
5/22/2015 2:08:51 PM
Twitter and Google have kicked off a user engagement campaign that brings Tweets to Google Search.
5/22/2015 2:04:18 PM
Admittedly, Chromebooks probably don't top a lot of wish lists, but a new report from Gartner suggests that this breed of inexpensive cloud-driven laptop is actually more popular than some might expect. In fact, the Gartner study suggests that 7.3 million Chromebooks will be sold in 2015, and that number comes with a few surprises of its own.
5/22/2015 1:54:15 PM
International Data Corporation (IDC), a provider of market intelligence, advisory services and events for the IT, telecom and consumer technology markets, has published a new MarketScape report that takes an in-depth look at the operations of vendors in the digital transformation implementation market. Known as the IDC MarketScape: Worldwide Digital Transformation Consulting and System Integration Services 2015 Vendor Assessment, the report studies both quantitative and qualitative characteristics that explain success by covering a variety of vendors with a comprehensive evaluation process.
5/22/2015 1:39:42 PM
Faster than any other technology in history, mobile is transforming the way companies sell to their customers. Because of this break-neck pace, it has become difficult for organizations to keep up with mobile standards and trends. In fact, beginning in April of 2015, Google announced that it would use mobile-friendliness as a ranking signal in search results, rewarding websites that are fully optimized for mobile platforms. The company has even gone so far as to provide developers with a test site that allows them to evaluate the mobile-friendliness of their creations.
5/22/2015 1:35:35 PM
The contact centers that will be most successful are those that realize the critical function that agents hold. Agents need user-friendly desktop tools to make that happen.
5/22/2015 1:26:28 PM
While at WebRTC Conference and Expo I had the chance to speak with Mohan Palat and Recio Pelaez about how carrier customers are driving the adoption of WebRTC. WebRTC provides a faster time to market that allows the operators to reach beyond the current services to extend services to their subscribers with OTT and additional services. Utilizing IMS with WebRTC means carriers can associate new services to their existing systems and add value for their subscriber base.
5/22/2015 1:12:01 PM
When aggregated, college students in call centers comprise a significant contact center enabling the school to take advantage of economies of scale.
5/22/2015 1:05:00 PM
As technology continues to mature and evolve, it proposes several challenges to operators all over the world. Recently, a new report, authored by global management consultancy Arthur D. Little (ADL) and Bell Labs Consulting, which is the industrial research and advisory arm of Alcatel-Lucent, entitled Reshaping the future with NFV and SDN was published.
5/22/2015 12:47:48 PM
The cloud contact center platform can deliver technologies which have historically been unattainable due to the prohibitive cost of premises-based solutions.
5/22/2015 12:30:00 PM
Google I/O is coming up, and it will be, as always, one of the premiere technology events of the year. This year, LG Electronics will once again host its annual Developer Event in San Francisco. This year, called Stay Ahead of the Curve, the evening event on May 27 will be emceed by Mario Tapia, a well-known mobile industry pundit in the Bay Area, and include keynotes from LG executives, technical sessions, and a fireside chat with AT&T Mobility's Anthony Fabbricino.
5/22/2015 12:26:28 PM
PayNearMe a company that works in the electronic cash transaction network, as well as Telinta a global leader in the cloud based VoIP switching and billing field have announced a new partnership earlier this week. Customers of the Telinta telecom service provider will now have the ability to accept cash payments at more than 17,000 7-Eleven, Family Dollar and ACE Cash Express stores across the United States.
5/22/2015 12:09:12 PM
The ICMI Global Contact Center Awards Program dedicates itself to honoring the individuals and businesses that have a positive impact on the leadership, innovation, and accomplishments in the customer management industry.
5/22/2015 11:50:15 AM
The proliferation of VoLTE, or Voice over Long-Term Evolution, continues unabated, with India now signaling that it's jumping on board.
5/22/2015 11:31:02 AM
College contact centers are usually small groups staffed by representatives with a wide range of tasks and responsibilities in addition to answering the phone. Utilizing the cloud can help.
5/22/2015 11:20:00 AM
For decades we have considered the idea of using mobile devices to communicate with one another in real time via video a futuristic idea. Today, however, this idea is reality. And Facebook is helping to make it more widely used. The social networking giant now offers video calling via its Messenger app globally.
5/22/2015 11:12:33 AM
For those who aren't familiar with Red Nose Day, it's an interesting concept designed to support children and similarly young people who live in poverty by raising money with comedy. It's an idea that got its start in the United Kingdom around 25 years ago, and has made its first jump across the pond to the United States this year. A telethon about the event even recently concluded on NBC, and the event had a little extra help from independent LiveOps agents, who spent some time as volunteers taking calls.
5/22/2015 11:08:40 AM
This week the U.S. House Energy and Commerce committee voted unanimously in favor of the 21st Century Cures Act, formally known as H.R. 6. But some critics have voiced concern that the health bill doesn't do enough for patient data oversight.
5/22/2015 10:47:52 AM
Part of the reason the software is so adaptable is because the CounterPath Bria SDK is built using open standards. This means that software engineers can leverage the SIP in order to make IMS compliant, multi-media sessions that include video and voice calling as well as SMS and instant messaging.
5/22/2015 10:41:51 AM
Manufacturing plants have unique challenges when it comes to architecting and managing their networks. Unlike typical enterprises, which are mainly concerned with Internet connectivity, storage and archiving as well as connecting workstations, manufacturing plants have multiple separate networks accomplishing very different jobs. Convergence of these disparate networks has always been a challenge.
5/22/2015 10:27:11 AM
Switch Communications Inc. is a startup company based in San Francisco that had a public launch at the beginning of this year. The company is focused on unified communications-as-a-service (UCaaS) and just about four months ago it made its cloud-based communications suite generally available. Since launching, the company released products such as Nosh, NoshList, Jotly, and UberConference, which allows you set up and host conference calls from your smartphone.
5/22/2015 10:25:44 AM
A weekly update on the happenings at VoIP Innovations.
5/22/2015 10:25:02 AM
Sen. Maria Cantwell (D-Wash.) has introduced a bill that encourages the use of automated energy management systems in federal buildings. The Smart Building Acceleration Act calls for the U.S. Energy Department to conduct research into commercial technologies intended to monitor various building systems and connect with utilities.
5/22/2015 10:24:26 AM
Analytics is one of the key competitive advantages that businesses now include in their arsenals, but many contact centers still don't use it properly.
5/22/2015 10:18:54 AM
Switch Communications Inc. is a startup company based in San Francisco that had a public launch at the beginning of this year. The company is focused on unified communications-as-a-service (UCaaS) and just about four months ago it made its cloud-based communications suite generally available. Since launching, the company released products such as Nosh, NoshList, Jotly, and UberConference, which allows you set up and host conference calls from your smartphone.
5/22/2015 10:17:50 AM
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