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Look at Cybersecurity as an Investment in Profit, not an Expense
6/21/2018 8:42:25 PM
Six government agencies in Richmond, Virginia will hook into the AvePoint Citizen Services' RVA 311, centralizing requests and resolution tracking for core functions.
6/21/2018 11:30:00 AM
Keeping your company's IT department running in tip-top shape is necessary, yet expensive. Walking the line between spending enough and spending too much isn't always easy. Do you know how to cut costs without exposing your businesses to inordinate amounts of risk?
6/21/2018 9:59:22 AM
When it comes to critical infrastructure, including development of the smart grid, smart cities, transportation systems, and more, security is no longer an afterthought. Given digital elements now been embedded into the built world for all the right reasons - to manage physical assets more efficiently, to predict maintenance associated with those assets, and to make life better for residents and visitors - more and more attention is being paid to the unintended consequences, for example security breaches, ransomware attacks, and cyber-terrorism.
6/20/2018 5:46:27 PM
Ciena announced today the naming of four executives in the Asia Pacific arena. Each team member will play an integral role in the adaptive networking provider's future plans. Most notably, Ciena appointed Dion Leung as Regional Managing Director of Asia.
6/20/2018 3:37:01 PM
AQSACOM has launched a centralized cyber intelligence compliance solution targeted at communications service providers. This software-based offering, called ALIS, helps CSPs address local-country lawful cyber intelligence and GDPR compliance.
6/20/2018 1:22:14 PM
Even as The Linux Foundation's projects continue to grow and mature, enterprises and government agencies and organizations struggle with the question of the sustainability when adopting open source technologies.
6/20/2018 1:03:12 PM
BuddeComm has launched a Telecoms Maturity Index (TMI), to analyze the broadband, mobile and fixed Line markets of a country, rank it and compare it to its region.
6/20/2018 11:00:00 AM
When sales and service questions become complex or emotional, people still prefer speaking to a human being than to a chatbot. Learn why emotional connections between brands and customers begin in the contact center and what you can do to foster the positive relationships that equal customer satisfaction, loyalty and profit.
6/20/2018 10:58:21 AM
Ghana is reportedly installing a system to monitor carrier network activity. The government says that will allow it to more accurately measure per-carrier traffic to ensure individual service providers are taxed correctly. But the move has been controversial due to personal privacy concerns and at least one suggestion that the deal is fraudulent.
6/20/2018 10:43:44 AM
If you are considering outsourcing your call center or contact center, be sure to look before you leap. Set expectations upfront about service level agreements and key performance indicator level requirements.
6/20/2018 10:41:02 AM
The Utilities Technology Council has given Ciena the UTC Impact Award for Software in 2018. Ciena's Blue Planet Analytics won because it supports utilities' mission-critical work and allows for maximum network uptime.
6/20/2018 10:37:50 AM
FCC clarifies toll free texting safeguards, seeks additional input.
6/20/2018 10:35:44 AM
New Israel Ministry of Communications requirements deem communications companies can't keep callers waiting for customer service longer than six minutes.
6/20/2018 10:33:19 AM
Are you among the millions of consumers across the world who have an Amazon Echo or a Google Home? A Cisco survey in December 2017 found that only 9 percent of consumers trusted IoT devices.
6/20/2018 10:15:00 AM
The cloud is a global technology, enabling a new day in technology, touching all points of industry. For customer service, the cloud is transformative, to say the least. Business VoIP and virtual PBX providers are padding portfolios with cloud contact center solutions to support growing adoption and an increased focus on customer service operations.
6/19/2018 4:49:17 PM
This week, Vonage expanded its contact center presence, making Vonage CX One Cloud available to organizations leveraging Vonage Business Cloud - the cloud communications provider's unified communications platform. From workforce optimization to enhanced self-service capabilities and real time analysis, this contact center solution suite means business.
6/19/2018 4:32:40 PM
This week, Vonage expanded its contact center presence, making Vonage CX One Cloud available to organizations leveraging Vonage Business Cloud - the cloud communications provider's unified communications platform. From workforce optimization to enhanced self-service capabilities and real time analysis, this contact center solution suite means business.
6/19/2018 4:31:11 PM
Breaking Bad is one of the most successful TV shows in history, cementing Jesse Pinkman and Walter White (Heisenberg) in the annals of entertainment. White was meticulous by nature, keeping the workstation - RV, Bug tent or secret underground lab - in pristine condition to ensure an optimal cook. Datacom environments, computer rooms, cleanroom facilities and laboratories require similar attention - creating quite the market for critical environment cleaning companies like Data Clean.
6/19/2018 1:53:02 PM
Breaking Bad is one of the most successful TV shows in history, cementing Jesse Pinkman and Walter White (Heisenberg) in the annals of entertainment. White was meticulous by nature, keeping the workstation - RV, Bug tent or secret underground lab - in pristine condition to ensure an optimal cook. Datacom environments, computer rooms, cleanroom facilities and laboratories require similar attention - creating quite the market for critical environment cleaning companies like Data Clean.
6/19/2018 1:52:59 PM
Innovation is in the midst of a software-defined frenzy. From the data center to the conference room, this movement is improving efficiency, productivity and the bottom line along the way. One area getting a software-defined makeover is the WAN, Software-defined Wide Area Network, or SD-WAN, is a key component of digital transformation, as we dive headfirst into the cloud era.
6/19/2018 1:22:51 PM
Whether a contact center agent is on the other side of the world or just miles away, they need help getting and staying up-to-speed on business tools and practices. There are a few key ways businesses can ensure that happens.
6/19/2018 12:23:37 PM
Richard Henderson of Forbes Councils says in their quest to comply with GDPR organizations need to gain visibility into the endpoints connected to their networks, evaluate their current security baselines, ensure they have the right teams in place to address compliance, and be forward-thinking in what they should do to secure their customers' data today and tomorrow.
6/19/2018 12:20:54 PM
By 2020, there will be an estimated 30 - 50 billion devices connected to the internet; each with the ability to collect and communicate huge amounts of data instantaneously. Not satisfied with merely tracking, devices will soon be able analyze, plan, predict and make intelligent choices independent of human interaction.
6/19/2018 12:15:35 PM
Rivetz is out to make the Internet easier to use and more secure putting control into the hands of the people or organizations whose data traverses the world's largest and most resilient network.
6/19/2018 11:18:19 AM
IoT-based smart cities are creating value for citizens. In this article, we explore three components of a citizen-centric smart city and reveal how to hasten their implementation.
6/19/2018 11:15:00 AM
The mobile attack surface continues to expand, driving enterprise IT and security teams to explored increasingly sophisticated ways to share private data and confidential information when it comes to billions of devices being used as the primary means of communications now and in the future.
6/19/2018 11:13:31 AM
Rivetz is once again in the news, this time in concert with a new blockchain management software and services company introduced last week at the World Blockchain Forum in New York City.
6/19/2018 11:10:04 AM
Liveops says only modernized call centers allow for optimal forecasting, scheduling, and agent payment and recruitment.
6/19/2018 11:07:09 AM
AI is ideal for helping with simple things like password resets. That can quickly add up to significant cost savings, it says, and work as proof points for additional AI initiatives down the road.
6/19/2018 11:03:48 AM
DCI solutions are becoming more efficient, open, scalable, and transparent.
6/19/2018 10:57:46 AM
According to a recent announcement, and in its continued effort to provide convenient, affordable access to healthcare, Capital BlueCross has launched a new and expanded Virtual Care app.
6/19/2018 10:30:00 AM
The UK gambling industry has been on the rise for over a decade now. This is the only industry which not only remained largely unaffected by Brexit, but actually continued to grow in revenues. What paved the way for the rise of gambling in the UK was the Gambling Act 2005, which allowed TV advertising of gambling sites and provided betting operators with the chance to attract customers on a mass scale.
6/19/2018 10:18:24 AM
The beauty industry isn't often associated with the latest technological advancements in customer service, but this has been steadily changing in recent years. With the appearance of social media and new technologies, this industry has been flourishing like no other time in its history. However, it's been only recently that beauty businesses have entered the digital age.
6/19/2018 9:32:21 AM
If you are in search of good help desk software, you may want to take into account the newest trends in this special software for businesses. The traditional features and approaches when it comes to help desks may not be enough especially in the midst of growing competition.
6/19/2018 9:24:43 AM
In today's modern age, everyone has the opportunity to make a name for themselves given the right tools, the right business plan, and the right amount of dedication. Business owners starting out and looking to grow their company should prioritize expansion and not minimize errors while stumbling on the road to growth. When push comes to shove, those who don't know how to handle their own growth eventually lead to their own downfall. Cloud computing management software allows businesses to organize their assets while growing their company. Here are a few reasons to consider why you need to shift to an Azure data storage infrastructure
6/19/2018 9:19:51 AM
Growing interest in collaboration and the popularity of open office designs are creating a new opening for unified communications headset providers. So UC headset providers are pushing the narrative that only with quality headsets can businesses get the greatest return from their UC investments.
6/19/2018 7:00:00 AM
Edgewater Networks announced Centile selected the Edgewater Networks service assurance and SD-WAN services to ensure the ISTRA Cloud PaaS product is performing as expected for its U.K. customer base.
6/18/2018 5:37:10 PM
On this episode of IoT Time Podcast, Ken Briodagh sits down with Ian Watterson, Head of Americas and Asia Pacific, CSG, to talk about Smart cities, Sustainability, and the public good.
6/18/2018 2:23:16 PM
Today, NICE and IBM unveiled the certified integration of IBM's Cloud Object Storage with the NICE Trading Recording (NTR) solution. The pairing brings industry leading compliant call recording with pocket-friendly, secure and easily accessible cloud storage.
6/18/2018 1:27:40 PM
Today, Fusion announced the completion of its MegaPath acquisition. The $71.5 million purchase was made up of $61.5 million in cash and 1.7 million shares of the cloud communication provider's stock. MegaPath brings its customer base and a nice boost to annual revenue.
6/18/2018 12:50:16 PM
Today, Integration Platform as a Service (iPaaS) is the most sought after technology. It holds the promise to align technologies, allowing them to work in tandem and respond faster to business needs. The technology is getting the desired stronghold. Enterprises with iPaaS are solving IT complexity, eliminating isolated islands of automation, and driving business forward successfully. It helps enterprises in accessing several business benefits downstream.
6/18/2018 12:45:11 PM
There is an insatiable hunger for connectivity that gets stronger every day, evidenced by the skyrocketing adoption of IoT devices.
6/18/2018 12:38:15 PM
Automated Electronic Data Interchange (EDI) is not just a framework for the exchange of business documents. It is a continuous process which enables the automated electronic exchange of documents between business partners. It is a mission-critical capability for exchanging business documents and delivering services. It eliminates cumbersome errors and increases efficiency. Business partners get advantages like faster communication, error-free orders, and minimized cost with an EDI solution.
6/18/2018 12:34:27 PM
Utah's Sunwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.
6/18/2018 12:24:56 PM
Enterprises today face struggle with distinct types of IT integration challenges. They deal with static applications, cloud applications, etc. The tricky operational challenge is aligning these best-of-breed systems with the business objectives. Organizations end up with data silos and differentiated data architectures. They are restrained by the inability to get a single view of enterprise systems. As a result, they fail to bring the data at the right place and the right time. The right solution for bridging the world together is an enterprise class integration solution. It helps enterprises in managing the proliferating APIs and onslaught of Internet of Things (IoT).
6/18/2018 12:23:50 PM
In a recent announcement, the Industrial Internet Consortium, a global organization for the Industrial Internet of Things, has released its IIC Introduction to Edge Computing in IIoT.
6/18/2018 12:23:22 PM
Utah's Sunwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.
6/18/2018 12:21:25 PM
Utah's Sunwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.
6/18/2018 12:16:20 PM
Chatbot development comes in at No. 11 in the Upwork Skills Index, which ranks the hottest skills in the U.S. freelance job market. A growing number of software suppliers have introduced tools to build chatbots. And many companies already employ chatbots to help out with customer service.
6/18/2018 10:47:35 AM
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