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Whitepages is a provider of contact information for people and businesses in the U.S. Recently, the firm enriched its free Current Caller ID app with new call and text spam capabilities.
10/22/2014 6:09:18 PM
A new report by Juniper Research forecasts carriers to lose up to $14 billion revenue on over the top (OTT) apps in 2014.
10/22/2014 6:02:05 PM
Engin Utkan, general manager for Teleperformance Turkey, a provider of multichannel customer experience solutions, is relishing in the growth of his company, saying that there are plenty of opportunities to start thinking bigger. Utkan believes that e-commerce and finance are central to Teleperformance's plans to grow within Turkey. The company is also open to transferring CRM and technical support services to Turkey's neighbors to further expand its base.
10/22/2014 5:55:42 PM
Automation solutions expert QualiSystems made the official announcement this Tuesday that it would be forming a partnership with Empowered Networks, a Canadian Systems Integrator that develops network services for data centers and laboratories across the country. With the combined resources the companies have to offer, they will be able to extend the options that businesses have for high-quality DevOps and other network services, including Software Defined Services (SDN) and Network Functions Virtualization (NFV).
10/22/2014 5:52:03 PM
Despite the emergence of popular brands into the wearable tech market - Fitbit, Apple Watch, Google Glass, and others - I suspect when most average people hear the term, their minds inherently conjure images of blinking t-shirts. You have to admit, you thought they were cool when you first saw the colorful graphic equalizers dancing to music on the front of a Fruit of the Loom top.
10/22/2014 5:46:14 PM
Hewlett-Packard (HP) is at a crossroads right now. The recent announcement that the company would split in two is symptomatic of the changes the computing industry went through the past 10 years.
10/22/2014 5:43:24 PM
Millennials are more likely to consult their social networks online for a purchase than an industry expert. When they need support, they prefer to go online to find a solution before speaking to a CSR.
10/22/2014 5:31:00 PM
A subsidiary of Qualcomm recently announced that it will seek to place high-speed wireless chipsets in homes and businesses en masse with its multi-user multi-input/multi-output (MU-MIMO) 802.11ac 2.0 products.
10/22/2014 5:29:53 PM
The mobile unified communications and collaboration (UC&C) market is expected to grow to $17.38 billion by 2019, according to a recent report by MarketsandMarkets.
10/22/2014 5:27:42 PM
In a quarter with a lot of moving parts (a shift in the way AT&T accounts for device sales, Leap Wireless and Alltel revenue and costs), AT&T reported third quarter 2014 revenues up 2.5 percent versus the year-earlier period.
10/22/2014 5:06:21 PM
It is no secret that collaboration and conferencing solutions have permeated the business landscape, and now more than ever the conference call services space is one in high demand. Any business with a need to communicate effectively with its team or clients over long distances requires conference call services in one form or another. As more business grasp conferencing technology, the more the benefits become evident.
10/22/2014 4:57:55 PM
Telstra Health, the medical division of Australian telecommunications company Telstra, recently announced that it will be working with Medgate, a Swiss company that provides outpatient healthcare services, to develop a telemedicine service called Telstra ReadyCare.
10/22/2014 4:10:23 PM
Millennials are more likely to consult their social networks online for a purchase than an industry expert. When they need support, they prefer to go online to find a solution before speaking to a CSR.
10/22/2014 4:10:00 PM
NASA recently invested $1.6 million to Dartmouth University for virtual reality research using the Oculus Rift. The team at Dartmouth's Digital Arts Leadership and Innovation Lab (DALI) believes it may have found a solution to the mental toll of interplanetary travel, by bringing the astronauts home-not home as in earth, but instead making them feel as though they are home via virtual reality.
10/22/2014 4:05:25 PM
Rave Mobile Safety, the trusted security partner for campus and public safety has recently announced the continuing expansion of Smart911, adding 21 Public Safety Answering Points (PSAPs) across the U.S.
10/22/2014 3:47:05 PM
Live chat as part of a rich communication suite has more than proven its effectiveness in the customer service sector, receiving an overwhelmingly positive response from both customers and the businesses that use it. Now there are more and more businesses across many industries realizing live chat's potential for sales applications and beginning to take measures to employ it, although others are skeptical or unsure how to go about it.
10/22/2014 3:46:56 PM
It's a given in the industry that everything is going digital, but it seems that some companies have yet to receive the memo.
10/22/2014 3:43:22 PM
Jacada, a provider of customer service technology has partnered with Kobil Systems to combine Kobil's authentication solution 'm-Identity Protection' with Jacada's mobile and Web-based interactive voice response (IVR) system.
10/22/2014 3:40:46 PM
Real-time engagement solutions play an important role in the direction of communications today. Not only are users looking to communicate faster and better, but they want to be able to do it instantly and via mobile or the Web.
10/22/2014 3:38:58 PM
Monet Software understands the demand on call center management to exceed quality expectations while keeping costs low and is fully hosted on Amazon's EC2 platform - making it reliable and secure. It also offers ACD, WFM, forecasting, scheduling, call recording, quality, performance management and analytics together - so users don't have to piece together different solutions from the market and hope they all work. Instead, they get the offering they need already together, via the cloud - which means, faster ROI, easier implementation, and a much shorter learning curve for management teams. Who doesn't like the sound of that?
10/22/2014 3:36:25 PM
Anyone who's in the business of looking for faster Internet speeds is aware of the benefits of Dark Fiber. It's why folks across the country are clamoring to be the next chosen city for Google and its promise of fast Internet.
10/22/2014 3:34:46 PM
The Internet of Things (IoT) is at the top of most technology business agendas when it comes to planning for the future, and MSPs and their SMB customers are especially banking on the trend. The IoT, which generally covers connectivity and cloud-based services delivered through a variety of devices and wearable computing, is expected to translate to big bucks for those offering managed services as well as their customers.
10/22/2014 3:30:28 PM
Google Chrome is the first browser to support the FIDO (Fast IDentification Online) Alliance authentication standards to make Internet authentication more secure with less reliance on passwords.
10/22/2014 3:27:39 PM
The Department of Veterans Affairs recently announced the number of veterans it helped in the past year with its national telehealth programs.
10/22/2014 3:23:47 PM
CenturyLink, Inc., the third largest telecommunications company in the United States, and Switch SUPERNAP, the super-scale technology solutions company led by inventor and solutionist Rob Roy, have inked strategic agreement.
10/22/2014 3:20:28 PM
Yahoo's earnings results for third quarter 2014 surpassed what analysts had predicted. The analysts were look for an average non-GAAP earnings per share of $0.30 on ex-TAC sales of $1.04 billion, what was realized were sales of $1.09 billion excluding traffic acquisition costs and non-GAAP earnings per share of $0.52.
10/22/2014 3:17:22 PM
Workforce optimization solutions make running and managing a contact center easier - there's no doubt about that. But make those same tools available integrated into one offering, and via cloud - and the benefits are multiplied.
10/22/2014 2:55:06 PM
Social media can be used as a channel for customer service and interactions. This idea of using social media as a customer service tool is slowly catching on with companies because there are many advantages that come with it.
10/22/2014 2:54:46 PM
Business to business (B2B) suppliers must meet the growing variety of enterprise communications its customers demand. And now it seems online services are particularly taking a hit for them. Acquity Group's 2014 State of B2B Procurement Study: Uncovering the Shifting Landscape in B2B Commerce study sheds some light on the purchasing habits and trends of corporate business procurement professionals-namely how they are interacting with the Web.
10/22/2014 2:50:42 PM
The video was basically about the company's auto-provisioning feature, which lets mobile providers use a customer's phone number as their personal identification number (PIN) instead of a custom pin they have to create and remember. But really the video was about how we're getting overwhelmed with a sea of PIN numbers and passwords.
10/22/2014 2:49:14 PM
Digium has announced the latest release of its popular open source VoIP PBX software, Asterisk 13.
10/22/2014 2:47:46 PM
Within the next few years, engineers work hard to convert the nation's phone infrastructure to modern fiber optic cables - capable of transmitting enormous amounts of data - and provide HD phone service to the public. The process is greatly simplified as telecom operators are already expanding the fiber optic network for ultra-high-speed Internet and data transmission; HD voice will just be another type of data travelling on the cables.
10/22/2014 2:37:48 PM
In a surprise move yesterday, Firstsource Solutions Ltd. announced that it would, in fact, not be closing its Colorado Springs call center. The announcement came after Firstsource contracted with a major - yet unnamed - health care plan to enroll new members, according to a recent article in The Gazette.
10/22/2014 2:37:13 PM
For many years, BlackBerry has been associated with governments and corporations who required secure mobile devices for employees. However, over the past several years there have been several changes, one of which is the fact that other mobile device makers such as Samsung and Apple have been gaining footholds in what was once a BlackBerry only domain.
10/22/2014 2:34:31 PM
IDC Energy Insights recently announced the results of its annual report, the 2014 CXIT and Social Survey. It shows that customers of energy suppliers, like customers of many other industries, are demanding more of their suppliers by urging them to adopt digital communications channels.
10/22/2014 2:31:28 PM
FIint Mobile, a mobile payment service, has announced that it has secured $9.4 million in Series C funding.
10/22/2014 2:29:35 PM
AlphaPoint is a company whose focus is to enable businesses integration with the fabric of digital currencies including Bitcoin. It is with this goal in mind the company recently completed a round of fund raising in which it received $1.35 million in new funding. This will be used to expand AlphaPoint's line of digital currency exchange solutions while bringing its products to new international markets.
10/22/2014 2:27:31 PM
Losses are up by 26 percent as compared to 2013, as voice and messaging traffic continues to decline. The Mobile Operator Business Models: Challenges, Opportunities & Strategies 2014-2019 report finds that in markets such as Italy, Spain and the U.K., operator mobile voice revenues have fallen to less than 60 percent of what they were five years ago. A combination of instant messaging, VoIP and social media has inflicted a double whammy on operators, implies the report, with lost revenues plus additional costs due to larger amounts of data traffic.
10/22/2014 2:24:52 PM
Covered California, the state's health insurance exchange created under the Obamacare Act, has doled out $13.4 million on additional call center capacity after suffering an overload of callers in the first open enrollment period. The exchange set a goal of answering 80 percent of calls within 30 seconds, but fell astronomically short by only achieving 1 percent (as reported in August).
10/22/2014 2:23:50 PM
First, relate everything in a coaching session to specific, measurable, assignable, realistic, and time-related goals, noted the blog post, to bring relevancy. These aren't abstract ideas; they play a very concrete role in the areas that matter.
10/22/2014 2:20:04 PM
In the global mobile landscape, instant messaging (IM), including over the top (OTT) messaging apps, has seen explosive growth. This technology, now a key element of any UC system, offers a simple, comprehensive way to communicate. It can make a real impact in the way users interact with others in their personal and business life. Use of these apps is booming on personal devices, but even companies have their own instant messages services to facilitate communications between employees and with clients.
10/22/2014 2:15:00 PM
Millennials are more likely to consult their social networks online for a purchase than an industry expert. When they need support, they prefer to go online to find a solution before speaking to a CSR.
10/22/2014 2:15:00 PM
A recent report from CFI Group called the Retail Satisfaction Barometer indicates that nearly twice as many consumers (41 percent) this year are using mobile apps while shopping than did last year (21 percent). About half of those who use mobile apps for shopping do so to check product prices at competing retailers. And those in the millennial generation are most likely to use mobile apps while shopping - with 67 percent reporting they do so.
10/22/2014 2:05:36 PM
inContact, a provider of cloud contact center software and contact center agent optimization tools, has announced that its core cloud platform has been selected by a leading financial institution.
10/22/2014 2:01:00 PM
The global softswitch market has also been witnessing an increased use of PC-to-PC calls, in addition to that from smartphone-to-smartphone. Both Skype and Viber apps are used worldwide. So, how exactly does Viber compare with Skype? Which one is better, and why, from a VoIP softswitch technology point of view?
10/22/2014 1:57:36 PM
The cloud can make software solutions simple, but it makes the process of selecting the right technology deployment strategy more difficult. Does a business go with a cloud solution, or does it choose to stay on-premise? Because for all the hype, there still sometimes as an advantage to choosing on-premise solutions.
10/22/2014 1:56:28 PM
Millennials are more likely to consult their social networks online for a purchase than an industry expert. When they need support, they prefer to go online to find a solution before speaking to a CSR.
10/22/2014 1:48:27 PM
The customer experience is important for businesses to understand, as it gives them a better idea of what customers think about them and their inclination to buy future products from the same business. But despite this importance, customer experience is also one of the hardest elements of business to measure because it is time-consuming and customer-centric. Customer support software can help.
10/22/2014 1:45:15 PM
Most businesses have heard about the Internet of Things, also known as machine to machine (M2M) technology. M2M enables devices and machines to communicate with each other and people wirelessly, opening up the next step in the Internet revolution.
10/22/2014 1:43:49 PM
Online and mobile payments are quickly becoming the norm, and this is introducing three key changes that collectively will shake up the payment processing space in a big way. Fraud is a bigger issue than ever and must be addressed in new ways, transactions are now more easily tied to customer data collection and loyalty programs, and brick-and-mortar sales now must be combined with an online presence in new ways in order to engage consumers shopping from their connected devices.
10/22/2014 1:40:17 PM
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