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NEC's SL2100 Smart Communications System is a robust offering support for a number of VoIP services, as well as mobility, unified communications and collaboration features.
8/22/2017 8:14:37 PM
Revolabs Inc. is participating in the Connected Justice consortium at the Courtroom Technology Conference Sept. 12-14 in Salt Lake City.
8/22/2017 6:37:36 PM
The cloud is where the action is when it comes to videoconferencing.
8/22/2017 5:50:23 PM
A new technology for launching aircraft from U.S. Navy aircraft carriers has now been making headlines, too. This new technique demonstrates a fundamental shift in the way the U.S. is getting its planes into the air.
8/22/2017 4:35:43 PM
To avoid fraud, beware of text messages from unsolicited sources.
8/22/2017 3:57:26 PM
KGI Securities analyst Ming-Chi Kuo - who's been referred to as The Most Accurate Apple Analyst in the World - expects upcoming Apple Watch to be VoIP-only, employ Qualcomm technology.
8/22/2017 3:15:53 PM
CSU Contact selected NICE's cloud-based Nexidia Analytics solution to boost contact center efficiency, and the results speak resoundingly. The Brazilian firm boasts exponential efficiency improvements - to the tune of 10 times. In leveraging Nexidia Analytics, CSU gains insight into interactions like never before.
8/22/2017 3:10:42 PM
The city of Bengaluru will this month be host to India's most extensive IoT conference.
8/22/2017 2:07:13 PM
Pulse Electronics Networking BU has introduced a family of 1x2 and 1x4 10GBASE-T Ethernet Connector Modules.
8/22/2017 1:27:01 PM
Here's a quick rundown of some tips on how contact center agents can best serve their customers, their employers, and - ultimately - themselves.
8/22/2017 1:24:26 PM
Call center scheduling software can generate savings and provide other important benefits.
8/22/2017 1:18:10 PM
TMC today announced IDEA Showcase will return with a new startup pavilion at ITEXPO being held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center, Fort Lauderdale, Florida.
8/22/2017 1:12:31 PM
Today, Versa Networks announced that it is the newest member of the Verizon software-defined networking ecosystem, with Versa's Software Defined Secure Branch (SD-Branch) managed service playing a starring role.
8/22/2017 1:07:57 PM
Schneider Electric, a energy management and automation company, has introduced several new EcoStruxure software solutions, bringing asset and operational reliability to the Smart Factory and Industrial IoT market.
8/22/2017 12:56:36 PM
In a recent release, 42Gears Mobility Systems, has announced its support for Linux-based Raspberry Pi for its EMM platform.
8/22/2017 12:44:52 PM
TRACK Hospitality Software announced the arrival of the first AI powered, secure messaging platform for HomeAway and Airbnb users. The messaging solution - built on the TRACK cloud communications platform - was developed to improve conversion rates for property managers and boost revenue from two of the largest vacation rental sites.
8/22/2017 12:31:41 PM
Global commercial vehicle IoT solutions provider Fleet Complete joins the alliance of commercial vehicle eco-system partners to advance the adoption of Blockchain in trucking.
8/22/2017 11:00:00 AM
In a recent announcement, Bosch Home Appliances has unveiled a smart kitchen integration with Drop, a recipe app, designed to simplify the cooking experience.
8/22/2017 10:54:28 AM
While drones are really cool, so are all the ground support elements and software algorithms needed to make the operation of a large fleet safe and efficient. That's where fog computing comes in.
8/22/2017 10:41:43 AM
A happy customer is a repeat customer - this has always been true, and for many years that was a good enough reason to aim for customer satisfaction. After all, repeat customers can often serve as the backbone of any business, and especially in a service industry.
8/22/2017 7:00:00 AM
Content has moved from static environments and viewing habits to dynamic ones in which people watch anytime, anyplace, and from any device. And that calls for more dynamic networks.
8/22/2017 7:00:00 AM
CallCabinet's Atmos cloud call recording and agent evaluation solution was named a 2017 Communications Solutions Product of the Year. CallCabinet Atmos leverages the power of the cloud to record agent/customer conversations, while ensuring operations are compliant when dealing with consumer protection legislation and customer data.
8/22/2017 7:00:00 AM
VanillaSoft blog offers tips on how to improve sales.
8/21/2017 7:21:15 PM
One way to get a better handle on the kind of customer experiences your business is delivering is via call reporting analytics.
8/21/2017 6:41:02 PM
Rank Miner offers tips on quality assurance related to call center debt collection efforts.
8/21/2017 6:03:15 PM
Pacific Special Acquisition Corp. and Borqs International Holding Corp. have concluded a merger by which BORQS became a wholly-owned subsidiary of Pacific and the former stockholders of BORQS acquired a majority of the outstanding equity of the company.
8/21/2017 5:41:28 PM
Today, NICE unveiled the NICE Compliance Center, a fully compliant call recording solution for the contact center industry, which brings together end-to-end media encryption, analytics and call recording.
8/21/2017 5:39:24 PM
ADTRAN's SD-Access Accelerator aims to help telcos move to more agile, SDN-type environments.
8/21/2017 3:56:13 PM
CloudGenix announced a new partnership with systems integrator, RoundTower Technologies, which empowers RoundTower to offer the CloudGenix Instant-On (ION) family to its East Coast and Midwestern customers.
8/21/2017 3:53:31 PM
Rapid adoption of coherent detection modems is helping advance submarine networks, says Ciena.
8/21/2017 3:46:16 PM
Blockchain has captivated the financial sector - first as a core component of bitcoin, and now more broadly as a global distributed ledger and database.
8/21/2017 3:41:41 PM
New industrial-grade LM940 Mini Card is the first in its class embedded with Qualcomm Snapdragon X12 LTE Modem supporting download speeds of up to 600 Mbps, says Telit
8/21/2017 3:20:32 PM
Developing an onboarding plan for apps is never easy. Tack on the added user support and training for IoT products, and you face the unique challenge of getting users started with a physical product, and app, without them feeling overwhelmed.
8/21/2017 3:00:33 PM
Helios says the financing will be used to support democratization of the Internet of Things.
8/21/2017 1:56:30 PM
The Network Functions Platform is designed to provide enterprises, as well as MSPs and CSPs, with a seamless migration path towards NFV.
8/21/2017 1:53:38 PM
Would you choose where to go on vacation if you could only access 10 to 20 percent of the reviews and information on a travel website? If you do, you will probably have an unforgettable trip, but for reasons you might not like. Yet government organizations and businesses - from manufacturing to insurance companies, and healthcare to banking - are making decisions along this very same line. And they've been doing so for years. They look at the easy information they can get from structured data while ignoring their unstructured data, which Deloitte believes may account for 80 to 90 percent of content generated globally, making unstructured data a tremendous source of untapped value.
8/21/2017 1:49:06 PM
Market consolidation imminent due to high levels of fragmentation, finds Frost & Sullivan's Digital Transformation team
8/21/2017 1:32:53 PM
A new report claims the FBI has been meeting with companies to warn them of the threat posed by the cybersecurity firm. In view of the cyberattacks that crippled Ukraine's power grid in 2016, the FBI has reportedly focused its briefings on companies in the energy sector. Although, it has also supposedly met with major tech firms too.
8/21/2017 12:41:19 PM
No matter what realm you reside in-IT Service Management, IT Operations Management, or IT Business Management (or if you oversee it all)-tools exist for you to document and quantify the value you bring to the enterprise.
8/21/2017 12:38:04 PM
While you're out enjoying the solar eclipse with your eclipse glasses to protect your eyes, take a moment to consider whether you've also protected your network equipment in case of a power outage.
8/21/2017 11:20:13 AM
But having the time to impart your knowledge and experience onto your agents is another story entirely. Nonetheless, you should never stop striving to provide your agents with all the coaching they need to stay engaged, productive and provide a superior customer experience.
8/21/2017 8:00:00 AM
China Enterprise ICT Solutions Ltd. has turned up a new 14,000-square-meter data center in Beijing's Yizhuang area.
8/21/2017 7:45:00 AM
ZOOM International has come out with a new tool that enables contact center managers to find and analyze omnichannel interactions via a few mouse clicks.
8/21/2017 7:30:00 AM
This summer, while most of us were on vacation and enjoying barbeques, ISIS supporters were busy attacking websites and wreaking havoc on the web.
8/20/2017 9:00:52 PM
It's about Smarter Science, Smarter Cities, Smarter Buildings and more in this IoT Evolution Week in Review
8/19/2017 10:19:00 AM
Digital transformation has taken hold, driving a new era of innovation in the data center and beyond. Starting with the transformation of network infrastructure and ending with the user experience, change is in the air. And with the weekend upon us, there's no better time than the present to take a look at the week that was in network transformation news: Time for the Week in Review!
8/19/2017 9:00:00 AM
Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording system is a sign of a modern and mindful enterprise. So, with the weekend upon us, there's no better time than the present to take a look back at the week that was in call recording news: Time for the Week in Review!
8/19/2017 8:45:00 AM
The network is neck deep in the midst of a rebirth. Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review!
8/19/2017 8:30:00 AM
Network requirements are growing at a rapid rate. Thanks to a growing IoT presence, our SaaSy reality and digital transformation (in general), more is demanded of networks than ever before. This is driving a movement toward network modernization and multi-gigabit Ethernet. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in multi-gigabit Ethernet news: Time for the Week in Review!
8/19/2017 8:00:00 AM
The contact center serves on the front line of customer service. Equipped with an arsenal of omni-channel contact center solutions, the space is chock full of innovation pushing the capability of the contact center to deliver on the expectations of even the most demanding customer. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in contact center solutions news: Time for the Week in Review!
8/19/2017 7:00:00 AM
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