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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Bomgar highlights why hackers view the help desk as a prime attack target via social engineering or other means.
5/2/2016 7:30:00 AM
In this episode of the IoT Time Podcast, Ken Briodagh sits down with Keith Collins, CIO & SVP, SAS, at SAS Global Forum
4/28/2016 6:30:06 PM
When a person is injured and they need the best medical assistance and attention they turn to the best hospital around. But where does the hospital go for the best assistance?
4/28/2016 5:55:30 PM
Flash storage outfit Coho Data now supports OpenStack on DataStream and this week revealed that the Coho Cinder driver is part of the OpenStack Mitaka released this month. That means organizations can build OpenStack blog storage that scales dynamically based on application demands, the company explained.
4/28/2016 5:31:45 PM
For many firms, cloud-based content management and training delivery tools are just another expense, a fact of doing business. Thanks to a new move from Convey Services, however, the former expense of such tools could be a new revenue stream just by turning to Convey's new Platform as a Profit Center (PaaPC) system.
4/28/2016 4:36:15 PM
Forget ordering a taxi, a boat or even a helicopter (yes, all of these are possible) with your Uber app. Now, Uber allows smartphones users to order a yacht ride straight from their smart devices. It's true; in Dubai Uber users can now gain access to luxury yacht parties-complete with DJs, beverages and the guarantee of breathtaking city views-by simply using the smartphone app.
4/28/2016 4:00:35 PM
Semafone is a company on the edge of a massive expansion effort. Reports are coming in that it's established a new location for its North American headquarters, to be located in Boston, and the secure payment software provider has some more plans for expansion beyond a new headquarters location.
4/28/2016 3:53:27 PM
Although users of the Internet have, for the most, part taken advantage of preventative software and antivirus programs, cyber criminals continue to find ways through the barriers that conscientious people and companies set up on their networks.
4/28/2016 3:24:03 PM
Verizon utilized the open source community to test the concept on a large scale, with partners aiding by constructing and testing big scale test beds the telecom service provider was able to validate the NFV pod design.
4/28/2016 3:20:01 PM
In March, Kellogg's launched a series of online videos in an attempt to bring back the appeal of breakfast cereals. The master brand campaign isn't so unusual, really, except for one thing: the videos were created by social media star Zach King.
4/28/2016 3:15:35 PM
Employee retention can often be a serious issue for smaller businesses that don't have the time and manpower needed to conduct frequent hiring processes. New startups and smaller organizations are also more likely to lack the budget and financial resources required to provide the most competitive salaries and generous benefits packages. Ensuring that new-hires are the best possible fit, addressing the needs and concerns of staff in a timely fashion and offering even small perks, can all go a long way towards ensuring employees are more willing to stick with a company.
4/28/2016 3:07:55 PM
Data has become an invaluable tool for modern marketers, helping them create more targeted campaigns and deliver a better overall customer experience. However, it's also become major headache for marketers.
4/28/2016 3:07:04 PM
Distance learning offers new educational opportunities to a wide array of users, allowing most anyone to sit in on a class and even cut some of the expense out of a college education. Ranger College-a community college located in rural Texas-recently added to its own lineup of distance learning options by bringing in ADTRAN's ProCloud Plus system to better allow educators to offer up a learning environment users can get behind regardless of physical location.
4/28/2016 2:59:22 PM
Dynamic Scrip began with a mission to help non-profit organizations raise capital by allowing donors to make charitable contributions directly from their mobile phones. Its latest software release, Dynamic Pay, pushes the company further toward the retail sector by giving millennials and other mobile savvy users the same ability to pay for personal goods.
4/28/2016 2:56:01 PM
As businesses are discovering in fairly large numbers these days, any time to improve the contact center is the right time, and benefits are often seen fairly quickly afterward.
4/28/2016 2:44:20 PM
As the industry continues to evolve, there are other roles that are likely to be impacted or even created that are not readily obvious today. For the companies that are willing to pay attention and make innovation a strategic focus moving forward, their call center management will be in a much better place to drive profitability.
4/28/2016 2:34:39 PM
Schedule flexibility and adherence might seem like opposing concepts, at least with more traditional methods of schedule building. Today's solutions, however, are bolstered by data analytics and robust reporting, which will allow the complicated schedules of the future to be more easily maintained both for the benefits of agents and customers…regardless of which channels they use to communicate.
4/28/2016 2:33:14 PM
This development was created to allow contact centers to become more resilient while also providing agents with a sense of empowerment over their work environments. Børge Astrup, the managing director of Intelecom's Contact Centre Division, commented on that intention and role that the new initiatives play in the development of company software.
4/28/2016 2:31:34 PM
Both companies acknowledged that with Verint's expertise in helping organizations capture, analyze and act on customer and business intelligence, it became a natural next step to advance its WFO certification and interoperability with EMC ECS.
4/28/2016 2:30:39 PM
Unified Communications (UC) serve an integral role in a business of any size. The ability to collaborate and communicate is mission critical to success. As more firms place higher value on the benefits provided from a UC deployment, adoption is on the rise and the market is in the midst of some serious growth. Whether its cloud or on-premises the market is on the move.
4/28/2016 2:29:23 PM
OnlineFaxes recently announced its acquisition of for an undisclosed amount. By taking Solidfax under its wing, OnlineFaxes will raise its own standing among the rest of the pack.
4/28/2016 1:52:28 PM
Distance learning offers new educational opportunities to a wide array of users, allowing most anyone to sit in on a class and even cut some of the expense out of a college education.
4/28/2016 12:45:22 PM
The lack of EHR interoperability continues to pose a serious threat to healthcare initiatives, according to a recent report published by the American Hospital Association (AHA). The report discusses the various aspects of the healthcare industry and care delivery that are negatively impacted by a lack of interoperability.
4/28/2016 11:37:27 AM
What are the best practices of your service providers who work in a world of self-healing IT equipment that will enhance their reputation and relationship with customers?
4/28/2016 11:30:04 AM
Over the past 13 years, Apple has been one of the most successful companies in the world of tech, posting sales growths in 51 straight quarters. That streak has finally come to an end, with Apple projecting a decline in sales. What's worse is that this does not appear to be a problem that will correct itself right away, and could last throughout the rest of this year.
4/28/2016 11:26:29 AM
Most people don't like to take surveys, which makes it difficult to know how satisfied they are, what they like and don't like, and what their future needs might be. PredictionCX, a SaaS-based service powered by technology from MaritzCX partner PurePredictive, gets around that challenge by predicting the behavior of these individuals by looking at data from those with similar attributes.
4/28/2016 11:10:31 AM
Mathematics aside, a 360 degree view is a high-level definition that explains getting a total view of pertinent information. In customer service, it refers to the total view of the customer journey, including past, present, and future.
4/28/2016 11:01:34 AM
The B2B sales market is in transition: First, the rise of the Internet and better-educated buyers pushed sales representatives' efforts lower in the sales funnel and inside office walls; simultaneously, marketing automation (MA) started to bring in more leads, and CRM systems enabled businesses to improve customer relationships. Next, sales point tools designed to help sales reps simplify and speed up their activities flooded the market. Now, the convergence of these technologies and their ensuing complexities is disrupting the sales cycle and driving the emergence of a new market: sales acceleration.
4/28/2016 11:00:00 AM
Transforming network infrastructure is not an easy business. The data center was built on stacks of hardware, rigid architecture and costly storage and maintenance bills. Fast forward to today, and one may still notice some hardware but it is clear that software is eating the data center. Innovation in the Software Defined Data Center and virtualization offers unparalleled agility and performance to its antiquated hardware counterparts.
4/28/2016 10:55:03 AM
Embracing green business practices doesn't have to be a losing proposition for any business. With careful planning and consideration, organizations can steadily implement green practices and technologies while also realizing increased revenues, and cloud communications can be a major asset in achieving these goals.
4/28/2016 10:28:02 AM
So you're a contact center manager. You've hired new workers, and explained what you expect of them. You've trained the on your organization's support solutions, telephone system and knowledge bases. You've introduced them to the script. They're ready to go, right?
4/28/2016 10:25:03 AM
The first set of speakers at July IoT Event will discuss the best practices, hottest trends and use cases for delivering next generation transportation fleet solutions.
4/28/2016 10:21:00 AM
Software piracy is on the rise, with an alarming 43 percent of all software being pirated. That amounts to $62.7 billion of unlicensed commercial software, representing daunting losses for companies of all sizes. According to information from the Anti-Piracy & Content Protection Summit, 12.6 million IP addresses shared files illegally over a three-year period studied in 2013.
4/28/2016 10:00:59 AM
Call recording is widely used in the customer support industry, but there is evidence it's not utilized as it should be. Many companies record calls because they are required by law - particularly financial services and healthcare - or because they need the occasional recording to evaluate the performance of an agent. What many organizations don't understand, however, is that call recordings are one of the most important tools when it comes to evaluating the customer experience and learning how you can improve it. It's also a great way to tap into your marketplace and understand how to grow your company.
4/28/2016 9:04:07 AM
Startup Wi-Fi solutions company Mojo Networks may be a guppy swimming among whales, but the company aims to create a sea change in how this market works.
4/28/2016 9:01:00 AM
Mobility is consistently on the rise, and for good reason. It allows professionals to go where they are most productive. In healthcare, it supports the demand for telemedicine and eVisits. Wireless networks expand the capabilities of the workforce and allow for more paperless interactions. Yet at the same time, controls have to be in place to ensure IT is successfully managing and maintaining privacy and security according to federal regulations.
4/28/2016 8:23:00 AM
Travel may be starting to make a bit of a comeback, as a new report suggests that shared-space providers like Airbnb and WeWork are on the rise.
4/28/2016 6:00:00 AM
Many companies are moving their workloads into the cloud and utilizing the OpenStack infrastructure-as-a-service model to help them reach their goals.
4/28/2016 6:00:00 AM
One of the great downsides to having a lot of content in any one place is that, after a while, it starts looking downright pointless to add more.
4/28/2016 6:00:00 AM
AT&T and Comcast may be old relative to Google, but they were able to step things up when they heard the search giant's fiber initiative was coming to town in Atlanta.
4/28/2016 6:00:00 AM
A massive consumer-focused industry like automobiles is up close and personal with people -- so up close that safety and driver protection from harm are top of mind for manufacturers.
4/27/2016 5:10:24 PM
Thanks to the Internet of Things (IoT) era, which is putting sensors everywhere and in everything, smarts are beginning to proliferate and a slew of ingenious applications are accelerating adoption.
4/27/2016 4:58:38 PM
Public RPMA network to serve as IoT connectivity backbone for California city's electricity distribution infrastructure
4/27/2016 4:56:03 PM
Kaa, the open source IoT middleware platform, is at the Samsung Developer Conference in San Francisco, and the company has announced that it will join Samsung's growing Artik development community.
4/27/2016 4:38:25 PM
As almost every report has revealed, e-mail remains the best way for those with malicious intent to compromise individuals and organizations. In short, phishing expeditions remain all the rage. Plus, passwords, obtained from snooping once a breach has been executed, remain the weakest as they become a passport to hackers to access all types of information that needs to be protected.
4/27/2016 3:54:46 PM
Internet of Things innovators shed insight on managing and enhancing energy, security and functionality of home and office at Las Vegas event
4/27/2016 3:27:35 PM
The Yealink VC110, designed for huddle rooms, provides dual-screen support, full HD 1080p, video recording as well as dynamic bandwidth adjustment. The T49G IP phone touts a 2 mega-pixel HD camera, 8 inch touchscreen, Wi-Fi and Bluetooth connectivity as well as full HD 1080p video.
4/27/2016 3:25:25 PM
As a channel partner, adopting a cloud services model creates significant opportunities for winning new business.
4/27/2016 3:15:33 PM
If you think you're paying a lot for your broadband while living and working in the big city, count your blessings. New research has shown that those living in rural areas and looking for similar service are paying a lot more for it, primarily through taxes.
4/27/2016 3:07:17 PM
Recently, Unilever, the international consumer goods company, created a unique marketing campaign for its food brand Knorr. Unilever teamed up with creative shop MullenLowe and filmmaker Tatia Pilieva to create a truly interactive and personalized consumer experience.
4/27/2016 3:04:01 PM
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