SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

ARTICLES & COLUMNS

TMCNET eNEWSLETTER SIGNUP

TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

Want to write for TMCnet.com? Read our editorial guidelines, and then e-mail Web Editor with your article proposal.

This week in the IoT connectivity Solutions Community the IoT felt the warm embrace of adoption as well as the chilling threat of unprotected data. It was another exciting week, and now it's that time again-time for the week in review.
12/20/2014 7:12:00 AM
With every passing day embedded M2M solutions are becoming more intertwined into our lives. Whether it is a connected car, interactive kiosk or a smart home the future is now for M2M. On that note, it is that time again-time for the week in review!
12/20/2014 7:00:00 AM
This past week in the Next Generation Communications Community certainly had a little bit of everything. In fact, from rumors to marketing to new technology capabilities in various areas this week really highlighted once again the diverse nature of community activities.
12/20/2014 7:00:00 AM
There was a flurry of new this week in the network functions virtualization and software-defined networking arena. That included the introduction of yet another industry consortium addressing NFV, the publication of a new report on the platform market, and the acquisition of a consulting and research firm that has been closely tracking the NFV and SDN space.
12/20/2014 7:00:00 AM
The end of the year is a time for reflection from industry thought leaders in the contact center analytics space. It's been a busy year, with many new solutions, upgrades to existing ones, company acquisitions and more. Looking at the year ahead, there are many aspects of analytics that businesses should consider when mapping out their plans and priorities. Let's take a look at some of the contact center analytics highlights from the week.
12/20/2014 7:00:00 AM
It was an interesting week in the conferencing field, with companies making new announcements about joint efforts and new ways to make conferencing easier. Here are some highlights.
12/20/2014 7:00:00 AM
Unified communications bring together myriad channels to make collaboration and outreach a streamlined, no-brainer process for businesses. And as the world increasingly goes mobile, and more and more companies rely on wireless technologies to stay connected, unified communications (UC) solutions have really stepped up to the plate. As the UC market gears up for another busy year, let's take a moment to recap some of highlights from the industry in the final stretch of 2014.
12/20/2014 7:00:00 AM
This time of year typically brings a rush of business to call centers, and this year is no exception. We have the details on highlights from the past week.
12/20/2014 7:00:00 AM
With 2014 drawing ever nearer to its inevitable completion, the flow of news in the real time communications field carries on unabated. Plenty of developments have emerged covering a variety of fronts, and keeping track of it all can be a tall order. But with a weekend afoot, it's a great time to take stock of the week and get ready for the shortened week ahead, which we'll do now with our Week in Review coverage!
12/20/2014 7:00:00 AM
With the Christmas holiday less than a week away, it's been busy week in the world of mobile technology. Here are some of the top stories we've been following.
12/20/2014 7:00:00 AM
The Contact Center Solutions Community this week had a case of the pre-holiday need to spend a little time going shopping, literally and figuratively. However, the pre-holiday season by no means meant a lack of some seriously interesting news from the industry.
12/20/2014 7:00:00 AM
Two primary themes have taken over call centers in these late fall and beginning winter months: the Affordable Care Act and holiday shopping.
12/20/2014 6:00:00 AM
A number of companies are utilizing Lync Voice, and we have all the details
12/20/2014 6:00:00 AM
Calient Technologies Inc. and the Center for Integrated Access Networks, Calsoft Labs and WebNMS, and Dell and Midokura all announced new partnerships this week aimed at expediting network infrastructure transformation.
12/20/2014 6:00:00 AM
It's a good time to take a step back and consider the wider impact of the week that was with our Week in Review coverage!
12/20/2014 6:00:00 AM
Distil Networks had the opportunity to work with Peter Bernstein, Senior Editor at TMCNet, on a webinar discussing the problems posed by growing armies of bots and botnets. Peter's extensive experience in networking and communications, combined with Distil Networks' CEO Rami Essaid's expertise in the world of bots, made for a fascinating and enlightening hour.
12/19/2014 6:19:58 PM
For those who are WebRTC aficionados you are likely now getting used to the term, WebRTC and SIP are perfect together. It is one that frequent visitors to the WebRTC Solutions Community should be getting very comfortable with and will certainly be a big trend in 2015. Another example of this was the announcement this week from SIP software developer Brekeke Software that they now support WebRTC on their new version (v3.4) of Brekeke PBX. In short, WebRTC's ability to transform multiple media and multimedia real-time interactions really is getting traction across the broad expanse of communications solutions and SIP is becoming a crucial part of the equation.
12/19/2014 5:50:11 PM
The information technology (IT) business has always been something of a tough one, with a lot of competitors involved in many different aspects of this broad technological field. IT outsourcing, meanwhile, is one of those fields, and for years, Xerox was a part of it. But that particular field is one in which Xerox no longer wishes to participate, as reports have emerged saying Xerox has sold off the IT outsourcing business to French IT company Atos SE in a deal reportedly valued at $1.05 billion in cash.
12/19/2014 5:42:22 PM
It's no secret that mobile operators would very much like to monetize their data services a bit better than they have been, given the investment that they've sunk into LTE and LTE-Advanced deployments. And at the same time, they have been looking to small cells and carrier Wi-Fi to offload some data usage in order to optimize their networks for a consistent quality of experience for end users.
12/19/2014 5:40:02 PM
Spoken and Avaya announced recently that they had teamed up to provide a hybrid communications solution Avaya Cloud Services Powered by Spoken (ACSPBS) will give companies a more gradual upgrade path to a purely cloud-based call center.
12/19/2014 5:32:33 PM
Over the last few years, Blackberry has gone through quite a few ups and downs. The company is still struggling plenty, but it appears it has finally found a bit more stable ground. In fact, the firm has done so well that it is actually going to pay people who use iPhones to switch over to its products. Now the firm is harkening back to its roots with the impending release of the Blackberry Classic.
12/19/2014 4:50:47 PM
The role of the modern CIO is being reinvented, today's CIOs must be aligned with business initiatives for productivity, growth and profit to be successful. This is in addition to core initiatives such as supporting the successful adoption and implementation of emerging technologies, driving continued improvements in operational efficiency and end user experience.
12/19/2014 4:06:55 PM
For most of the members of the Contact Center Solutions Community, it might be hard to remember a time when our community host Interactive Intelligence was not a significant player in the industry. However, as someone who has been around a bit longer, it seems like only yesterday that I started becoming intrigued with the activities of this company, which chose as its headquarters the unlikely location of Indianapolis, IN.
12/19/2014 4:00:16 PM
The wireless network evolution is defined by users' voracious appetites for increased bandwidth and coverage, marked by the uptick in bandwidth-hungry smartphone applications. This trend is placing significant strain on mobile operators' networks, making the addition of a cloud concept for the RAN a necessary next step for mobile operators seeking cost-effective and efficient ways to address their overloaded networks.
12/19/2014 3:56:36 PM
TriageLogic, a leading provider of nurse triage solutions, recently announced two-way integration of its Call Center Solution software and Centura Connect's Salesforce Service Cloud call center platform. Centura Health operates a healthcare network consisting of 15 hospitals, 8 affiliated hospitals and emergency rooms and various other facilities.
12/19/2014 3:54:53 PM
As we enter the New Year, mobile payments are in the spotlight more than ever - and for good reason. No other technology, marketing tactic or data analysis tool has afforded the opportunity that mobile payments do to engage consumers and drive incremental visits and purchases. With loyalty-focused mobile payment apps, businesses can understand and influence in-store buying behavior in a way never before possible. As a result, 2015 will see a mass scramble by many to launch mobile payment apps and enroll consumers in them. Buckle up we are in for an exciting ride.
12/19/2014 3:49:40 PM
Your users don't want to disappoint their sons or daughters with slow speeds when they're trying to watch the latest animated feature or teen series online. So they do what most people do under pressure from their kids - they purchase a faster Internet speed. This way, they can guarantee that all their family members are able to watch videos online at anytime they want to.
12/19/2014 3:47:30 PM
As we move further into the 21st century, video conferencing is seeing quite a change in the way it is offered up. The Blue Jeans Primetime platform is changing the video conferencing future by offering up a new platform that it says will allow remote attendees to actually be active participants instead of just passive viewers.
12/19/2014 3:43:51 PM
Interactive Intelligence caps successful year with the celebrtion of its 20th Anniversary.
12/19/2014 3:43:28 PM
The more the face of business communications changes, the more it stays the same. Voicemail is a staple that won't be going anywhere, the deskphone on the other may be a dead man walking thanks to the younger, more mobile generation soon to take over.
12/19/2014 3:41:03 PM
Nebula provides solution to enable the implementation of OpenStack solutions to go faster and smoother.
12/19/2014 3:30:30 PM
What is perhaps a hidden benefit to investing in customer support and help desk software is that businesses will see their employees gain more confidence and become better at their jobs-simply by having access to tools that make the job easy and allow them the freedom to grow at their own rate. Poorly run help desks can lead to agents feeling overwhelmed by tickets, making them feel like they cannot do the great job they want because the system is too disorganized to allow it.
12/19/2014 3:25:23 PM
AT&T says it will kick virtualization efforts into high gear in 2015 with 75 percent goal for 2020.
12/19/2014 3:23:51 PM
IT experts have debated whether public or private cloud is the best way to go for businesses over the past year, and the general consensus now seems to be that the ideal cloud solution lies somewhere in the middle-in other words, a hybrid cloud solution that combines both public and private cloud for specific offerings. By opting for this third approach, businesses can take advantage of the scalability and cost-effectiveness of public cloud services, while also ensuring that private, sensitive data is kept in a private cloud for greater security.
12/19/2014 3:22:43 PM
It's Friday and time for Cherie Gets Social and a VoIP Innovations recap of the week.
12/19/2014 3:17:33 PM
In 2015, the war for market share is most decidedly being won or lost on the customer service front. Increasingly unrivaled innovation is short-lived and branding or price will only carry a business so far. What sets the winners from the losers is customer loyalty, and that in turn means good customer support.
12/19/2014 3:03:22 PM
A EuroAble call center in based in Mumbai, India, is one of the first call centers to be run completely by people with special needs, and has received extremely positive feedback.
12/19/2014 2:42:29 PM
Caterpillar, the well-known manufacturer of heavy construction equipment, will be moving one of its call centers to Bluefield, West Virginia, according to the Bluefield Daily Telegraph.
12/19/2014 2:26:26 PM
Corinthian Colleges has announced it will be closing its call center on February 28 as part of an agreement it reached in November to sell most of its campuses to a non-profit group.
12/19/2014 2:21:18 PM
Cairo University recently announced that it would replace its outdated campus communications system with a new IP telephony solution from Avaya. The new system will make it easier for students to reach faculty and allow the school to better accommodate its mobile users.
12/19/2014 2:20:52 PM
International Data Corporation, a research and advisory firm, recently released its IDC Futurescape report that makes predictions about the state of global customer service. The report includes a list of ten predictions that Kathleen Schaub, the vice president of IDC's CMO Advisory Service, said targets the trends that will cause the most market disruption and those that will show CMOs the way to improved leadership.
12/19/2014 2:14:45 PM
Grenada is about to be the home of a new call center when the resort chain Sandals opens a new center there.
12/19/2014 2:14:45 PM
Avaya looks to hybrid contact center option to drive contact center enhancements as powered by Spoken Communications.
12/19/2014 2:10:56 PM
In today's highly-competitive marketplace, it's important to understand why customers make the decisions they do, how they feel about those choices and what type of experience they had. Armed with this information, you can start delivering a better customer experience. In order to do so, however, you have to gather the right data.
12/19/2014 2:10:33 PM
With the popularity of the call center in America getting ever bigger, companies are trying to find new and more impressive ways to uncover more success.
12/19/2014 2:08:32 PM
Avaya adds hybrid option for contact center transformation powered by Spoken Communications.
12/19/2014 2:07:29 PM
When it comes to software licensing, it's all about the baseā€¦lining. Yes, the play on the Meghan Trainor has been done almost to death, but the reality is we all get it. There has to be a foundation. Meghan tells girls where to find theirs and your IT team needs to do the same. If you're looking at software compliance, you have to have a baseline.
12/19/2014 2:04:32 PM
WebRTC use in cloud-based contact centers is major emerging trend for 2015.
12/19/2014 1:33:41 PM
2015 is going to highlight how and why WebRTC, SIP and Contact Centers are perfect together.
12/19/2014 1:29:55 PM
There are two major factors at the heart of any purchase: Ability and Motivation. How motivated is the consumer? Does the consumer have the ability to make the purchase? The same is true in this instance-especially when it comes to motivation. It is easy to download a free app, but how motivated are you to use it?
12/19/2014 1:28:48 PM
First Previous 1 2 3 4 5 6 7 8 9 10 Next Last 


Search the headlines:

From Date:     To Date:

LATEST VIDEOS

DOWNLOAD CENTER

UPCOMING WEBINARS

MOST POPULAR STORIES





Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved | Privacy Policy