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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Cybersecurity Essentials for Every Business
5/25/2019 7:53:02 PM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
5/25/2019 7:00:00 AM
Scalefusion announced macOS Device Management for Enterprises. The solution enables IT admins to automate setup of Mac devices and deploy applications and policies promising compliance with company policy.
5/24/2019 2:40:34 PM
FRAFOS GmbH announced support for the Amazon Chime Voice Connector on its ABC Sessions Border Controllers (SBC). The combined solution reportedly results in a savings on voice spend of up to 50 percent.
5/24/2019 2:21:02 PM
Automation is not new, as alleviating human error or tedious and time consuming processes has long been a goal for organizations around the globe. As industry plunges into the digital age, it's time to take a look at automating the software supply chain.
5/24/2019 2:03:18 PM
This week, nexogy named Tom Graham National Manager for the Greater Southeastern Region. The Tennessee native brings with him 20 years of experience in the telecom industry to the role, not to mention a track of success in both direct and channel sales.
5/24/2019 1:02:33 PM
The low-code method and development uses AI, machine learning and simple GUIs to help developers quickly create and roll out AI applications and integrations. The technology is poised to transform the development world and propel AI into the global economy.
5/24/2019 12:08:49 PM
Microsoft has long been looking for ways to improve its email client. Unfortunately, for people who prefer to control their mailboxes themselves, some of these improvement options do not work. Windows Live Mail is a good program, but it also has flaws. Therefore, more and more people transfer their business communication to MS Outlook, as it is more convenient and has a number of significant advantages.
5/24/2019 12:07:55 PM
Many organizations working to digitally transform their business use video conferencing tools and technology to drive better business results. It is part of their communications and team collaboration strategies.
5/24/2019 12:06:24 PM
We take air travel for granted, but have you ever stopped to wonder, how do planes fly? Get ready for takeoff as we explain the miracle of flight.
5/24/2019 11:59:12 AM
Artificial intelligence is transforming the entire business world, and financial services executives are gearing up for major deployments. A majority of executives understand both the benefits and challenges AI will bring to their workplaces and are preparing workers for the technology.
5/24/2019 10:37:16 AM
When it comes to running a business, there are all sorts of tips and tricks out there that you can follow to help make things easier and more efficient. For example, you can run links through short URL generators to ensure your marketing pieces have everything they need but stay clean and focus on the message, use chatbots to assist with online customer service so that your employees can be focused on other important tasks, and so much more.
5/24/2019 9:45:12 AM
Since the oldest times people have sought for ways to save them from hard physical work and menial activities. To find solutions they have invented new tools, domesticated animals, and created new machines. As new technological innovations were created, people quickly adopted them and assimilated them into their lives.
5/24/2019 9:32:52 AM
Deep Sky Mobile, AppSwarm and AI VentureTech Inc announced a partnership empowering the trio to announce infrastructure for a new business and residential VoIP communications service.
5/23/2019 2:48:01 PM
Westcon-Comstor is now offering the Network Edge Orchestration solution from Ribbon Communications to its European customers. The solution is a hybrid cloud/edge offering providing intelligent and secure YUC network management.
5/23/2019 2:01:47 PM
Textmunication announced the arrival of Smart Automated Messaging (SAM) technology platform to support the growing cannabis industry. In specific, the solution is aimed at supporting mobile engagement opportunities for the cannabis delivery and dispensary space.
5/23/2019 1:59:44 PM
Automation is proving its worth as a key component of digital transformation. Whether your firm is built on hardware solutions and is now focusing on software, or you're simply interested in entering the cloud era, our SaaStastic reality or enhancing organizational efficiency automation can assist in working wonders toward the bottom line.
5/23/2019 1:06:52 PM
Relationships in the office or contact center - between managers, supervisors, executives and rank-and-file workers - are an important determination of what the office culture will be like. Will it be suspicious and tense? Supportive and warm? Fiercely competitive or cooperative? Like a family that gets along, or a family that's always at odds?
5/23/2019 12:55:21 PM
When Ginger and David McCullough sold their cattle ranch in the Texas Panhandle and moved to Johnson City to be closer to their son they didn't expect to no longer be connected to the outside world.
5/23/2019 10:36:44 AM
An ongoing copyright dispute alleging Dialpad had copied virtual PBX-specific call routing patents from RingCentral was recently dismissed by a Northern California court.
5/23/2019 10:19:46 AM
Another call center serving veterans is under fire for agent performance and failure to meet the needs of veteran callers. A proper call center management solution and analysis of call metrics could be the right solution for agents and veterans alike.
5/23/2019 10:14:00 AM
There are many people who come up with some great ideas for inventions these days, but often, these ideas never see the light of day. One of the main reasons behind this is that the people coming up with the ideas do not know what they need to do next. For those with full-time jobs or family commitments, it often seems easier just to forget all about it and get on with life.
5/23/2019 10:10:43 AM
In the contact center, scheduling often seems like an abstract concept. It's a spreadsheet of people, shifts and call queues. When schedules go awry and adherence is off, it's a warning message to the call center manager. It might translate into irritated customers and calls from the executive office. In the emergency dispatch business, however, it translates to life and death.
5/23/2019 10:05:18 AM
Businesses in nearly every industry can benefit from the services provided by call centers. Using an answering service can lead to fewer distractions, more sales, and extra time to deal with the most important aspects of running a business. Sometimes, business owners are wary of using these services. This is particularly true if they have had problems when using a call center in the past.
5/23/2019 10:04:47 AM
In the age of advancing technology, video communication is an integral part of the company culture and here in this area, there will be an elaborate breakdown on why is this so. Over a decade ago, in a survey done related to this matter, it was found out that over 90% of the employees wanted to communicate using video for their internal communication.
5/23/2019 9:57:27 AM
Gone are the days when the intervention of advanced technology was restricted to smartwatches, GPS locators, or AI enabled smart machines. The advent of technology has now resulted in the creation of numerous products that have revolutionized the global beauty and wellness space. Be it skin exfoliating products, massage chairs, LED light therapy devices, or laser based hair removal products, there are plenty on offer to make your beauty regime easier like never before.
5/23/2019 9:37:27 AM
In today's work environment, team dynamics have changed quite significantly. Companies now work both in-house and virtually. With the evolution of global teams, it has become important for companies to use collaboration tools so that they can communicate effectively with their remote workers.
5/22/2019 2:51:02 PM
Vaping is a modern and healthy alternative to classic cigarettes that does no harm to the user and the ones around him or her. However, the stigmas and prejudice that surround smoking inevitably affect vaping, making it frowned upon in many public spaces. If you want to keep your vape pen at work or at a social event but you need to be discreet, these are the best pens to help you out.
5/22/2019 2:47:52 PM
Program brings together students and young professionals to develop IoT solutions that will enable the Smart City of the future
5/22/2019 12:53:24 PM
Renesas Electronics Corporation introduced two new reference designs that simplify and speed up the development of USB Power Delivery (PD3.0) and USB-C battery charging applications.
5/22/2019 12:34:25 PM
Call centers are a demonstrated method to create a recurring sales engine and diminish costs. They're additionally a successful method to expand your location, broaden your business hours, and work with top-quality talent. Call centers also help fill in operational holes that can otherwise slow down your company's growth plans.
5/22/2019 10:54:03 AM
Call centers have become a key focus for businesses when it comes to growth and brand loyalty. Once viewed simply as cost centers, or a place to man phone calls coming in from customers, these are now the central hub from which brands keep in touch with and grow their relationships with customers.
5/22/2019 7:00:00 AM
Yes, Ransomware Funds Terrorism
5/21/2019 8:18:05 PM
All conversations are contextual - how we feel at any given time, what we need to know, the problems we need to solve happen in a real time world.
5/21/2019 4:31:23 PM
In the contact center, managers spend a great deal of time preventing turnover. Customer turnover, since it costs far more to acquire a new customer than please an existing one; and employee turnover, since letting go of properly trained and experienced agents will negatively affect operations. The goal, therefore, is two-pronged: how do you keep both agents AND customers in place?
5/21/2019 4:00:23 PM
Cybersecurity is advancing at a break-neck pace - which is all the better for the average device user, who remains relatively vulnerable to the majority of threats online. Among the newest protections available are threat intelligence gateways, or TIGs, which function like firewalls with extra features. If you are eager to keep your devices and networks as safe as possible, read on to learn more about how TIGs work, how to use them and where to get them.
5/21/2019 1:57:43 PM
?There has been a spate of ransomware attacks around the world in recent weeks. For example, news came out about ransomware hitting another U.S. airport, Cleveland Hopkins International Airport. Now, May is proving to also be a busy one for hackers, with news breaking of a spike in ransomware attacks from a new strain called MegaCortex.
5/21/2019 1:47:16 PM
Prenatal testing is now able to test for many potential chromosomal abnormalities even before the 10th week of pregnancy like certain trisomies, sex chromosome aneuploidies, and microdeletions in a fetus's DNA. In most cases, a woman's doctor will recommend non-invasive prenatal testing (NIPT) during her first or second prenatal appointment, which allows for her to plan any additional diagnostic testing necessary before the first trimester is over.
5/21/2019 1:37:54 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Mitchell Klein, Executive Director of the Z-Wave Alliance, to talk about connectivity in the Smart Home and Smart Buildings.
5/21/2019 1:14:37 PM
Enterprise resource planning (ERP) software helps companies manage their businesses efficiently. It standardizes, integrates, and streamlines disparate business processes in a variety of departments, making managing people, buying products, and selling items or services easier. ERPs are becoming more and more popular and profitable for large corporations and small businesses.
5/21/2019 12:07:19 PM
Time and time again we're proved that Nintendo better than anyone in the game's market understands how to innovate in the gaming industry. No one argues that Nintendo video games are great, but hardware created by the company proved to be revolutionary multiple times. Nintendo 64 was the first console to introduce advanced 3D graphics and gameplay,
5/21/2019 11:47:09 AM
Today, 128 Technology and AudioCodes announced an integrated SD-WAN solution specifically designed to support the voice, video and data needs of the digital first firm.
5/21/2019 10:36:50 AM
For years now we've been hearing all about the need to reduce agent turnover in the call center. Much of the solutions offered included allowing for more flexibility and staggering work hours so no one agent felt bored or unsatisfied with their job. Recent research shows however that these tactics might not be the answer at all.
5/20/2019 4:20:26 PM
At an Infrastructure Week event on May 14, Don DeLoach of Rocket Wagon Venture Studios spoke with Chris Rezendes of Context Labs & Spherical Analytics about Sustainable Development Goals.
5/20/2019 4:11:31 PM
Ever wondered what it would be like to have a home that answers all your needs? Although home automation systems have been on the market for a while, IoT makes the possibilities endless.
5/20/2019 4:06:38 PM
To claim its stake in the market and set-up a permanent place for channel partners to call home, Dialpad has announced the opening of a new office in London focused specifically on growing its channel throughout EMEA.
5/20/2019 4:05:31 PM
When we think about disruptive forces that can impact business, we often think about technological change, emerging competitors, or economic cycles. But today, policy and trade regulations may create greater exposure to risk than any of these things.
5/20/2019 3:52:08 PM
Australia-based enterprise software as a service (SaaS) firm TechnologyOne announced the selection of RingCentral's cloud communications platform to proper customer engagement and connect the organization's 1,200 employees spanning 14 offices in six countries.
5/20/2019 3:27:49 PM
Recently, 8x8 unveiled the appointment of Michael Armer to the role of Vice President and Chief Information Security Officer. In addition, the cloud communications provider announced its third successful FISMA/NIST compliance audit by a federally certified auditor.
5/20/2019 2:25:04 PM
Invest Ottawa and the Government of Ontario have launched the Ottawa L5 Connected and Autonomous Vehicle (CAV) Test Facilities.
5/20/2019 2:22:44 PM
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