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Sigfox U.S.A. recently hosted its first Sigfox Tech Talk at the Chicago Connectory as part of its cooperation with the IoT co-creation space.
3/25/2019 2:29:33 PM
St. Petersburg Innovation District will oversee the delivery of technology advancement and economic development in the international smart city program
3/25/2019 2:14:47 PM
Keeping your data and activities private online can feel like an impossible task. From tracking cookies to outright snooping, it sometimes feels like anything you do while connected to the internet is being watched, logged, or sold to advertisers. Many of us have adopted Virtual Private Networks (VPNs) as a result, seeking to encrypt our connections and mask device details for a truly private browsing experience.
3/25/2019 1:32:21 PM
Today, hair transplants are becoming more and more popular, for both men and women because of its convenience. They don't have to wear wigs or use hair-growing products anymore if they undergo hair transplantation. A lot of cosmetic surgery clinics, like Vera Clinic in Turkey, offer different hair transplant procedures.
3/25/2019 11:52:41 AM
Careers in health offer job opportunities that are both gratifying and well-paying. Several job positions are available in different industries for healthcare degree holders. Healthcare professionals not only earn more-than-decent wages but also gain the advantage of feeling good about giving back to communities. Here are a few more reasons why you should learn a health degree at a university:
3/25/2019 11:44:23 AM
In today's digital age, where just about anything can be accomplished online, customers have taken to self-service options as a first step in problem resolution or locating information.
3/25/2019 11:30:00 AM
Setting up a website is not an easy task to overcome. There are tons of decisions to make, one of which is which web host provider to move forward with. But considering the existence of different services and packages, a newcomer can be overwhelmed by the choices.
3/25/2019 11:09:42 AM
Despite the continued growth of cloud communications, there's still a very large install base that has resisted the move to a modern, flexible, and feature-rich communications solution.
3/25/2019 10:04:44 AM
Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. With the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking: Time for the Week in Review!
3/23/2019 7:00:00 AM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
3/23/2019 7:00:00 AM
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferencing offers a cost-effective option to enabling the communication and collaboration required to run a profitable, high-performing organization. So with the weekend upon us, there's no better time than the present to take a look at the week that was in audio conferencing news: Time for the Week in Review!
3/23/2019 7:00:00 AM
Call center scheduling practices can either hinder or help performance. Proper staffing is critical in a customer service environment, ensuring the proper people are on the clock to address the barrage customer questions, concerns or issues. Today, let's explore a few call center scheduling tips that can help boost contact center performance.
3/22/2019 3:35:03 PM
At the annual DECT Forum and ULE Alliance meeting in Nuremberg, Orange has announced its membership of the ULEAlliance
3/22/2019 3:24:49 PM
Sierra Wireless has announced that Annexia International has chosen its Smart IoT Connectivity for global deployment of its NStar asset tracking and management solution.
3/22/2019 3:02:40 PM
DHS: US Business Not Prepared for Current Cyber Attacks
3/22/2019 2:32:45 PM
Businesses rely on electricity, and while power outages create temporary interruptions, damaged equipment can be costly and time-consuming to replace.
3/22/2019 2:10:47 PM
The promise of 5G technology has made its rounds for quite some time. As we begin to close in on nationwide 5G network launches here in the States, other parts of the world are also paying attention. Southeast Asia in particular, which was left behind with network upgrades in the past, is vying to do its part to be up-to-speed in a timely manner this go around.
3/22/2019 2:06:29 PM
As businesses move increasingly into more services, their ability to leverage these services not only defines their success, but also helps create competitive differentiation in their markets through greater operational capabilities.
3/22/2019 1:44:14 PM
Consumers want to know that the provenance and safety of their food can be assured, which has opened the door in the agricultural world to the heralded, 21st-century technology of blockchain.
3/22/2019 11:31:28 AM
Windstream Enterprise Resale announced the arrival of enhancements to its OfficeSuite UC White Label solution with the addition of Contact Center Services (CCS).
3/22/2019 11:30:55 AM
The home of the future is connected, aware and highly-functional. Correction, that is the home of today - well, if you desire to make it so.
3/22/2019 11:16:20 AM
New intelligent, data-driven asset monitoring device to help automate operations and improve utilization of trailers, containers, chassis and other remote assets
3/22/2019 11:10:12 AM
When it comes to online marketing, the internet of things has had a significant impact on the way we conduct online marketing now.
3/22/2019 10:38:31 AM
Your location, your heartbeat, everything are all visible through an infrastructure that is already in place. And with all this data, the next industrial revolution is already happening.
3/22/2019 10:31:09 AM
We have so much to gain with cleaner sources of power, and the orchestration of that through interconnected providers that building out critical infrastructure that is both reliable and secure is worth doing.
3/22/2019 10:07:24 AM
Movandi, which is a privately held company with a mission to change 5G, has released their BeamXR. This product accelerates and extends the range of real world 5G deployments.
3/22/2019 10:03:46 AM
Whether you need to check the weather, your bank balance, messages, control home units or smart devices, you have apps for everything.
3/22/2019 9:57:30 AM
Taldesk took the week at Enrterprise Connect to announce the arrival of Talkdesk Workforce Management. The newly unveiled solution is cloud-native with a 100 percent microservices architecture fully unified with a Contact Center as a Service platform.
3/21/2019 5:04:31 PM
The future of Intelligent Virtual Assistants (IVAs) is unfolding and holds tremendous promise. But, the path to progress has not been without pitfalls.
3/21/2019 4:33:22 PM
If you're already familiar with Agile project management, then you may have already heard of the Kanban System. While the system was first introduced by the Toyota company in the '40s to manage their assembly lines and improve their manufacturing processes, Kanban was pushed to the forefront by software developers to optimize workflow. Kanban is now used in virtually every sector to help teams organize, visualize, optimize, and manage their work better.
3/21/2019 3:45:29 PM
QTS Realty Trust announced that in an effort to address mounting demand for bandwidth and meet wire-speed encryption requirements for highly secure in-flight data protection it selected the Ciena Waveserver Ai platform for deployment.
3/21/2019 2:05:17 PM
We find that some companies have attempted to use outsourced software development, but the results were dissatisfying and - sometimes even disastrous.
3/21/2019 12:21:56 PM
The rise of big data and the evolution of cybersecurity are intertwined in important ways. Understanding how they relate can help companies better determine what capabilities they must develop or acquire in order to take full advantage of the data they have and, at the same time, keep that data safe.
3/21/2019 12:05:58 PM
To answer the question right away, let's just say that it is difficult to imagine a situation where an established business in 2019 is working without any problems for a significant amount of time, without an IT support team by their side, ready to answer their call on demand. Every big company in the world has dedicated IT support departments, so if you don't really have a comprehensive solution for that part yet, or have not yet considered it necessary because of the relatively small size of your business, it is time to understand why or how your organization may suffer greatly because of that, if it isn't suffering already.
3/21/2019 11:07:47 AM
Homework has never been something that any of us have actually really enjoyed. Generally, homework is sometimes viewed as a means to an end and is more about getting the grades required to go into further study which enables us to enter the professional job market. Over the years, the way in which we do our homework has changed. Go back 20 years, most homework would have been completed using a textbook and written by hand which was then submitted to the lecturer or professor. Now, forward track 20 years, and we have a great number of areas of accessing resources which can help us to complete our homework tasks. Below we take a look at some of the aspects and areas that you could use to assist you with your homework.
3/21/2019 11:00:07 AM
Schedule adherence, an important metric for contact centers to track, is simply the percentage of time that customer support agents adhere to their scheduled shifts. The higher the schedule adherence, the more efficiently the contact center is operating. Better efficiency may even enable the contact center to reduce headcount without customer relationships suffering.
3/21/2019 10:59:09 AM
UC solutions provider Mitel is stepping up its efforts on this front and has introduced a new version of its Mitel Performance Analytics solution. New features include advanced network testing capabilities, expanded support for MiVoice Connect and feature integrations with its MiVoice MX-ONE business phone system offerings.
3/21/2019 9:45:33 AM
Quality assurance is one of the core duties of call center management. It's a fairly abstract concept, however, and many companies struggle to put it into practice. To do so, agents will need guidelines for improving customer support quality - including real procedures backed up by their desktop technology, and support and encouragement from managers to get there.
3/21/2019 9:31:54 AM
Call center managers are under pressure from all sides today. They've been asked to improve customer loyalty and the customer experience. They've also been asked to cut costs. The two tasks seem to work against one another. Is it possible to do both?
3/20/2019 6:06:49 PM
CaaS (Communications-as-a-Service) provider Voxbone announced the launch of its enterprise-grade communications platform, a solution crafted specifically to address the communications requirements of end users.
3/20/2019 4:11:28 PM
The award-wining NICE inContact CXone platform is now integrated with Salesforce in NICE inContact CXone Packages for Salesforce. The new offerings are integrated with the Salesforce Service Cloud, crafted for Salesforce customers and deliver a robust set of cloud native contact center applications.
3/20/2019 4:03:04 PM
Today's modern workplace looks very different from generations past. Gen Z is a workforce that's intimately familiar with navigating technology and has grown up with devices and innovations at their disposal. These new employees are entering the workforce comfortable with utilizing gadgets to complete tasks and are demanding solutions that drive productivity and convenience.
3/20/2019 3:12:36 PM
German data center provider TelemaxX Telekommunikation GmbH announced a recent deployment of Ciena's Packet Networking portfolio to aid in the delivery of Ethernet Business Services (EBS). TelemaxX will see the impact of the new implementation across its five data centers, as its legacy TDM solution was quickly running out of capacity.
3/20/2019 2:06:46 PM
VoIP Innovations has announced a new partnership with Thrio, a provider of artificial intelligence-powered solutions for the call center.
3/20/2019 10:50:53 AM
Since IPv4 is rapidly running out of addresses, people try to find an alternative for it. IPv6 is developing at a fast pace, taking the place of the latter one. Even though this development process already reached more than 10 years, the adoption rate in terms of IPv6 is still not positioned where it should. This happens because people don't know much about IPv6. This short article is meant to explain the benefits of using IPv6 addresses, as well as some tips on how to adopt IPv6 instead of IPv4. Even though the two are related and quite similar from several points of view, there are many differences that need to be pointed out beforehand.
3/20/2019 10:18:02 AM
TMC's CUSTOMER magazine announced NICE Performance Management (NPM) has garnered a 2018 Workforce optimization Award. NPM was able to separate from a crowded and competitive field with its personalization and performance enhancing capabilities.
3/19/2019 6:51:16 PM
Yealink, a global leading provider of unified communication and collaboration solutions, and one of most popular providers of Microsoft Teams technology, today announced they are working with Ribbon Communications to offer premium Teams services, available in more than 140 countries and regions including the US, UK and Australia.
3/19/2019 6:20:52 PM
Omnichannel contact center solution provider Noble Systems reports a growth in cloud revenue of 40 percent from 2017 to 2018. Showing off cloud capability for Enterprise Connect attendees, the Noble Conversations Analytics Now solution was named a finalist for Enterprise Connect's Best Application of Artificial Intelligence (AI) Category Award.
3/19/2019 6:10:39 PM
Less than two years after implementing a secure, real-time, programmable networking platform for the California Independent System Operator (Cal-ISO), Dispersive Networks announced another expansion of its presence in the region. Dispersive was selected by the Yuba Water Agency (YWA), which owns and operates the fifth-tallest dam in the U.S., to connect its renewable energy assets to the Cal-ISO system. YWA joins Humboldt Redwood Company and Greenleaf Power LLC as the third renewable energy generator to make the move to Dispersive's CI-SDN since the regional grid operator approved it as an option less than two years ago.
3/19/2019 5:00:49 PM
Today's world is powered by communications. Two leaders in the space, Plantronics and Polycom, announced they would merge in a $2B deal a year ago to put an even deeper focus on creating the type of collaboration experiences people demand. Now, they're stepping out as a new technology company complete with a new name, logo and focus.
3/19/2019 4:49:34 PM
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