ARTICLES & COLUMNS

Last Updated: 2:11 PM EST - Sep 19, 2021

TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Escape Artists Chooses Voyager for Voice & Broadband

9/17/2021 4:03:29 PM

Over in Christchurch, NZ the Escape Artists brand of escape rooms has become a popular destination for friends and family looking for a fun outing in the c…

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Managed Services Provider Frontline Management Services Acquires LOGICFORCE

9/17/2021 3:57:03 PM

Legal IT consulting firm LOGICFORCE has been acquired by Frontline Management Services, a provider of managed services for the legal profession. With the a…

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Anthony Scaramucci-headed Hedge Fund to Enter into Crypto Partnership

9/17/2021 3:53:16 PM

SkyBridge Capital, the hedge fund founded by former Trump advisor Anthony Scaramucci, recently announced that it plans to enter a partnership that will all…

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Proper Onboarding Practices Can Help Reduce Turnover in the Call Center Space

9/17/2021 1:58:18 PM

The call center space has notoriously high turnover rates. Proper onboarding practices can help reduce churn while ensuring new agents are engaged and unde…

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RingCentral Granted Unified License by India's Department of Telecommunications

9/17/2021 1:47:10 PM

India's Department of Telecommunications granted RingCentral permission to offer its full suite of cloud-based solutions to businesses across the country.

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Dialpad Announces Acquisition of Kare Knowledgeware

9/17/2021 12:55:26 PM

CX platform provider Kare Knowledgeware has been acquired by Dialpad, further enhancing the company's initiative of improving customer experiences.

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A Deep Dive Into Customer Data Can Help Improve CX

9/17/2021 12:50:06 PM

Businesses have decreased spending on the customer experience (CX) during the pandemic, despite demands from customers for more personalized and contextual…

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Logitech Transforms Meeting Spaces with New Touch Screen Solutions

9/17/2021 12:45:47 PM

Tech product company Logitech is offering a new meeting room controller and touch screen scheduling panel for video rooms in support of employees transitio…

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IntelePeer Adds Voice to IBM Waston Virtual Agent

9/17/2021 11:41:11 AM

IBM's Watson Assistant is an intelligent virtual agent that makes it possible for organizations to improve first contact resolution and enables a more seam…

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IoT Evolution World Announces 2021 IoT Security Excellence Awards Winners

9/17/2021 10:24:29 AM

TMC & Crossfire Media, global, integrated media companies helping clients build communities in print, in person and online, today announced the winners of …

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4 Software Tools to Maximize Productivity & Profitability

9/17/2021 10:20:35 AM

It takes more than engaging social media posts, clever SEO strategies, and intelligent PPC campaigns to grow a company's revenue and recognition. To inc…

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6 Must-Have Tools for Ecommerce Entrepreneurs to Increase Sales

9/17/2021 10:13:36 AM

With reliable online tools, ecommerce entrepreneurs can generate truckloads of sales. This post covers 5 reliable tools perfect for ecompreneurs.

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How Your Company Can Maintain Its Cybersecurity in 2021 and Beyond

9/17/2021 10:07:27 AM

Cybercrimes are continually on the rise, bringing more threats to organizations in the pandemic than before. Statistics show that as early as March 2020…

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The Importance of Continuous Security Testing in the Face of Rapid IoT Growth

9/17/2021 9:59:58 AM

The global Internet of Things (IoT) market is projected to be worth $418 billion in 2021, up nearly four times its market value in 2017. It is also expecte…

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Is Mining Cryptocurrency Still Viable?

9/17/2021 9:51:35 AM

As cryptocurrency continues to grow, more and more people are getting in on the action. But is it worth mining? Click here to find out more.

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iGaming and Online Gambling Introduce Speedy Mobile Disbursements

9/17/2021 9:46:31 AM

The unprecedented events of the past year or so have accelerated the shift towards online transactions, a trend that had already been well underway for the…

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NICE and Bell Canada Form Agreement to Expand CXone Availability

9/16/2021 3:43:54 PM

Customer experience solutions leader NICE has announced a new strategic agreement with Bell Canada, in an effort to expand the availability of the NICE CXo…

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Vonage Announces HIPAA-Compliant SMS/Video Capabilities

9/16/2021 1:06:01 PM

To support the rising demand in telemedicine, Vonage has developed HIPAA-compliant communications solutions for customer privacy and security.

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Proximie Announces Deployment of 8x8 callstats Solution

9/16/2021 12:59:05 PM

Medical software developer Proximie has decided to deploy 8x8's callstats solution to ensure audio and video quality at a large scale.

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Destiny Solidifies UCaaS Dominance in Europe with IPVision Acquisition

9/16/2021 12:54:22 PM

Belgian UCaaS provider Destiny has announced the purchase of Danish cloud communications service provider, IPVision.

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Durham, North Carolina Takes Steps to Fill Empty Seats in 911 Call Center

9/15/2021 1:49:25 PM

The global COVID-19 pandemic has been hard on call center staffing, as many call center managers will attest. Older workers have elected to retire rather t…

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A Move Toward Pervasive LoRaWAN Network Coverage

9/15/2021 11:46:25 AM

Earlier this year, ABI Research found that the LoRaWAN protocol is the leading license-exempt low-power wide-area (LPWA) network technology addressing IoT …

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Why is web and software development so important?

9/15/2021 10:46:36 AM

Nowadays computers are really important for everyone. Nobody can live without them anymore. Using computers and the Internet is extremely useful either in …

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Faruqi & Faruqi, LLP, discusses Injuries and Accidents involving Tesla's Autopilot

9/15/2021 10:39:56 AM

Tesla's autopilot has been in the news a lot lately, but not for its safety features. Several lawsuits have been filed against Tesla, claiming that the com…

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The World Will Change With Bitcoin

9/15/2021 10:23:15 AM

Financial freedom may increase more efficiently with digital currency than ever before. The consequences of this are profound. Millions of people could…

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Businesses with ho-hum fraud prevention tools are in for danger in 2021 - A word of caution

9/15/2021 10:13:45 AM

Going by the analysis of Barclays' business and personal banking division, fraudulent actions have been on the rise since the second half of 2020 as compar…

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How Online Casino Operators Ensure Player Security

9/15/2021 10:09:04 AM

Online casino sites today are offering players across the globe the opportunity to benefit from the excitement of their most beloved casino games from the …

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Understanding Automation Testing and What It's Used for

9/15/2021 10:04:33 AM

Automation testing is a type of software verification that is used to test the functionality and stability of a computer program. Automation testing works …

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De-fragmenting Virtual Communications

9/15/2021 9:55:23 AM

Virtual workforce management and remote engagement has skyrocketed during the pandemic - and is showing no signs of receding from the workforce.

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5 Steps To Healthcare Mobile App Development

9/15/2021 9:51:26 AM

There are several important steps in custom healthcare mobile app development. Healthcare mobile app development is an especially challenging, complex, and…

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How to Get the Most Out of Online Casinos

9/15/2021 9:47:19 AM

Millions of people all around the world enjoy the excitement of visiting an online casino. Do you count yourself among their ranks? If you do - or even if …

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Wipro Secures $44.5m Managed Services Deal with National Grid

9/14/2021 4:55:32 PM

Wipro has been selected by National Grid to provide managed services and install new cloud-based infrastructure to support green initiatives.

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IBM Adds New Features to Watson Assistant for Call Centers

9/14/2021 4:49:56 PM

Automation in the call center is critical technology for smooth operations. Most callers don't need a live agent, as their calls are routine: balance reque…

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Shifting Focus to Customer Experiences Can Ensure Long Term Business Success

9/14/2021 4:46:31 PM

Customer experiences should no longer be an afterthought for business development, as research has demonstrated the potential value of retaining a loyal cu…

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Zabu Exploit Highlights a Growing Problem for DeFi and Blockchain

9/14/2021 4:43:57 PM

DeFi app Zabu, which resides on the Avalanche blockchain, was exploited in a hack worth $3.2 million. The incident highlights the growing prevalence of DeF…

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e-Money, Algorand Integration Looks to Increase Stablecoin Usage Across Europe

9/14/2021 4:41:36 PM

e-Money and Algorand have announced an integration that will support the growing popularity of stablecoin usage across European countries.

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How the Workforce is Quickly Changing to Adapt to the World Around Us

9/14/2021 2:42:07 PM

Hybrid work - a mix of remote work and in the office work - may be the best fit for your organization to support the future of work.

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OfficeSuite UC Earns SOC 2 and HIPAA Compliance

9/14/2021 2:15:55 PM

Windstream Enterprise announced OfficeSuite UC earned SOC 2 and HIPAA compliance for the third consecutive year.

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Tartabit Eases IoT Device Makers Azure Marketplace Access

9/14/2021 1:02:25 PM

Tartabit LLC announced two new services to its integration arsenal: Marketplace Accelerator (MPA) and the Plug and Play Accelerator (PnPA). Both are availa…

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Vowel Secures $13.5 Million in Series A Investment Round

9/14/2021 11:47:54 AM

Video conferencing startup Vowel has secured $13.5 in new funding to support product development and employee growth.

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New Exhibitors Added to the 2022 #TECHSUPERSHOW

9/14/2021 11:39:10 AM

TMC today announced the newest Exhibitors who signed on to join us at the #TECHSUPERSHOW, being held February 8-11, 2022 at the Broward County Convention C…

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Fortinet, Linksys Offer Home Network Enterprise-Grade Makeover

9/14/2021 11:34:14 AM

Network security leader Fortinet and Linksys unveiled Linksys HomeWRK for Business | Secured by Fortinet, the duo's second release since Fortinet's $75 Mil…

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Dell'Oro Group Report Relays Software-Based Shift

9/13/2021 4:20:00 PM

Dell'Oro Group released its 2Q 2021 SD-WAN Report, with some predictable results, as the top six SD-WAN vendors are responsible for 70 percent market share…

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Biden Administration Expands Government Definition of Customer Experience

9/13/2021 3:35:47 PM

The Biden Administration recently included new language into the government's definition of customer experience, which hopes to foster fair treatment and p…

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500apps Corp. Introduces All in One App Suite

9/13/2021 3:31:07 PM

Companies that use software-as-a-service solution are often overburdened with keeping track of too many apps, and find that the costs of these apps adds up…

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Peraton Awarded $60 Million to Support CDC with Cloud/Data Services

9/13/2021 3:26:45 PM

Longtime CDC partner Peraton has been awarded $60 to support the organizations cloud services and digital transformation efforts.

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Fuze Announces Enhancements to Microsoft Teams Workflow Integrations

9/13/2021 3:23:39 PM

To simplify and enhance enterprise communications channels, Fuze has developed new integration enhancements for Microsoft Teams.

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InMoment Announces Finalization of Lexalytics Acquisition

9/13/2021 3:13:33 PM

Data analytics solutions provider Lexalytics has been purchased by InMoment after completing the necessary requirements for approval.

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net2phone Reveals New Phone App for Microsoft Teams

9/13/2021 3:08:08 PM

net2phone has announced a new affordable application designed for Microsoft Teams, allowing users to better manage call services through the Teams platform…

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From Driver's Licenses Proof of Vaccination to Fishing Licenses, the World is Going All-Digital

9/13/2021 1:58:14 PM

The State of Louisiana's LA Wallet app will soon allow users to upload not only digital driver's licenses and COVID-19 vaccination status, but also hunting…

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