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If you're in the market for VoIP service, you have hundreds of vendors to choose from, but how do you know which ones are best? rated some of the major providers on price, user reviews, features and experience. Broadvoice and 8x8 came out on top.
8/30/2014 9:16:00 AM
Digital wallet provider Sequent Software has integrated One Tap functionality into its offerings. This provides more freedom to the user by carrying anything needed for a purchase (coupons included) on their mobile devices.
8/30/2014 8:07:00 AM
Check back during the week to keep up with all the comings and goings in this always fluid, and never dull space. See you next week!
8/30/2014 8:05:00 AM
CloudPhysics also made enhancements to its SaaS-based cloud platform this week, offering insight into virtual infrastructure throughout a data center environment. A significant new feature is Global Insights for VMware users, which enable benchmarking of virtual infrastructure against global metrics.
8/30/2014 7:10:00 AM
In a keynote Tuesday, VMware CTO Ben Fathi talked about how software-defined architectures can be deployed. Businesses are stuck in siloes, they want to cloud-enable existing applications, to allow developers to quickly introduce new capabilities, and to have elastic network resources, he noted.
8/30/2014 7:02:00 AM
It's been an interesting week in Call Center news, with various stories showing both the good and bad sides of the industry. Here's a look at some of them.
8/30/2014 7:00:00 AM
It was interesting week in the Dark Fiber industry this past week, as regions across the country verbalized their plans to increase Internet speeds everywhere.
8/30/2014 7:00:00 AM
Contact center analytics news this week included the release of several products that seek to monitor network streams, display information regarding the efficacy of marketing campaigns, and provide insight about customer usage of business websites. One business also announced the filing of its patent, which can provide insight about how individuals within its company affect its operations as a whole.
8/30/2014 7:00:00 AM
Cloud contact center news this week showed the support of several U.S. cities for their corporate and emergency call centers. One other town, however, has resorted to consolidation for its emergency call center, and an Australian telecommunication company's CEO claims that his company will no longer need traditional call centers in five years. Those that continue to stand, though, are proving their desire for cloud services, and a notable market report predicts substantial growth of the market through 2019.
8/30/2014 7:00:00 AM
Cloud contact center news this week showed the support of several U.S. cities for their corporate and emergency call centers. One other town, however, has resorted to consolidation for its emergency call center, and an Australian telecommunication company's CEO claims that his company will no longer need traditional call centers in five years. Those that continue to stand, though, are proving their desire for cloud services, and a notable market report predicts substantial growth of the market through 2019.
8/30/2014 7:00:00 AM
This week Clear Blue Technologies took home this year's M2M Evolution Business Impact Award for its solar and wind power controllers that can be used in multiple applications including signage, street lights, and security.
8/30/2014 7:00:00 AM
The word spanning comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics.
8/30/2014 7:00:00 AM
It's amazing how much power a single recorded call can hold. That call could contain sensitive information that would cause huge waves if leaked, or simply data that reveals to managers the state of their call center's customer service, individual agent performance, and where to make improvements. As such, call recording technology is constantly making advancements and generating news. This week has been no exception, so let's take a few moments to look back on some of the highlights from the call recording industry this week.
8/30/2014 7:00:00 AM
As we near the end of another summer, the market for call center offerings is looking particularly bright thanks to cloud and hosted options as well as advancements in a number of technologies.
8/30/2014 7:00:00 AM
It's the end of another week, and time to take a look at some of the top Unified Communications news.
8/30/2014 7:00:00 AM
The close of the summer vacation period across the Northern Hemisphere certainly did not slow down the news in the Next Generations Communications Community. As has been a trend throughout the past several months, wireless developments continue to dominate the news, and to a certain extent the attention of our features and blogs.
8/30/2014 7:00:00 AM
The exploding growth of mobile devices all but guarantees that every week will be a big week in the mobile market, and this week proved absolutely no exception. With apps, security, and the various mobile platforms to consider, there's just no stopping this major market. Now that we've got a long weekend on tap, it's a great time to consider just what this major new market has in store for us. That's just what we'll do right now, by running down the biggest events of the week in mobile with our Week in Review coverage!
8/30/2014 7:00:00 AM
I suppose that the summer is officially over in a few days. A friend of mine with three young kids just told me that school starts up again on Thursday. That also means that a lot of companies begin to rev up production to get to get their holiday products ready to go. This seems to have been the week for smartwatch announcements.
8/30/2014 7:00:00 AM
It seems like no matter what topic in tech we turn to, the cloud has become a central point of focus. Along with the many benefits the cloud offers when it comes to data centers and computing, it is also a growing choice for contact centers because it saves on costs and adds flexibility to their operations.
8/30/2014 7:00:00 AM
With a holiday weekend approaching, it would be easy to think that the news would slow down accordingly, as the thoughts of camping and barbecues and the like filled the heads of workers eager for a Labor Day rest. But real time communications never slows, and there was plenty of news in the sector to be had this week. So before the fun and relaxation start in, get a jump on next week by considering all the biggest events of this week, which is just what we'll do now with our Week in Review coverage!
8/30/2014 7:00:00 AM
Smaller and more powerful computing devices are coming out almost every single day, with capabilities rivaling those of traditional laptop and even desktop computers. Because of this, more people are using mobile devices which is causing the sales to dramatically and exponentially increase. In an effort to take advantage of these sales, mobile carriers, developers and manufacturers are constantly trying to innovate and one-up one another. From just the past week's developments alone, here are the top headlines in the world of mobile technology.
8/30/2014 6:20:00 AM
M2M devices are also popular within the home, and one of the most common uses for it is in home security. Between video surveillance units, automatically locking doors and emergency contact systems, a great deal of M2M innovation is designed around making homes safer from those who would try to break in.
8/30/2014 5:10:00 AM
Home ownership is no small feat, and finding ways to improve efficiencies within the home while cutting costs and energy use is a big deal.
8/30/2014 5:02:00 AM
Indian multinational banking and financial services company ICICI Bank has launched two new mobile banking apps that are intended to help improve customer service.
8/29/2014 3:39:21 PM
When your company business model is directly tied to taxation, and more specifically, complicated tax codes for niche vertical markets, you are pretty much guaranteed success. That has certainly been the case for BillSoft, Inc., a company that specializes in tax calculation products and services that enable business optimization.
8/29/2014 3:38:21 PM
The good news for the VoIP industry is that SIP trunking is finally finding widespread adoption. As the industry evolves, however, security now is the order of the day.
8/29/2014 3:31:54 PM
If your business is on social media, then you're already miles ahead of your competition; social media is a proven force for good in terms of brand advertising and consumer interaction. Indeed, your customers will seek opportunities on social media to advertise, defend, and share the experiences they have with you. But if those cheerleaders have a negative interaction with your business and suddenly aren't so cheery, social media could be your downfall-that negative interaction can be made just as public as the positive ones, and hurt your business in the process.
8/29/2014 3:17:51 PM
According to a Markets and Markets report, the cloud-based call market, currently estimated at $4.15 billion, is expected to rise to $10.9 billion in 2019. This growth spans a wide variety of industries as companies and organizations are overcoming their concerns about control over their communications system to a third party.
8/29/2014 2:51:04 PM
There's always something to be said for ambition, particularly when that ambition is large in scale. Yealink appears to have just such an ambition in mind, targeting nothing less than the epicenter of the global VoIP market, as Yealink CEO David Chen put it. So what does Yealink have in mind to tackle such a large-scale undertaking? The answer will likely prove surprising.
8/29/2014 2:43:25 PM
The company says it is the only file sharing service to have a PCI Level 1 DSS data security certification. It has double-redundant datacenters that are audited and certified to maintain a dual-standard SSAE16 and ISAE 3402 Service Organization Control (SOC) 1 Type II, SOC 2 Type II and SOC 3. This allows its users to store HIPAA, PCI, PFI, PHI, PII as well as other types of sensitive data requiring compliance.
8/29/2014 2:40:31 PM
On the other hand, Cisco still has slightly less than half the IP/PBX market share, even though that share dropped two percent in FY 2013. Some of that share appeared to go to both Microsoft and Avaya, but it is still a competitive market and Cisco is going to fight tooth and nail to remain dominant.
8/29/2014 2:38:27 PM
A public radio station in San Francisco said in a news report this week that its health insurance exchange, which opened to the public this month, saw long wait times for many of its callers. About 60,000 people called on the first day alone, and those people waited for up to 30 minutes to get assistance with purchasing their healthcare coverage.
8/29/2014 2:34:44 PM
One of the surest ways to annoy a customer, and potentially lose one as well, is to make a service extremely complicated and difficult to use. Few things get people running for a door faster than a service that can't be used without a lot of hardship, and that's likely something that New Concept Technology had in mind when it brought out a new version of its ATEL softswitch and billing software, particularly with calling card clients in mind.
8/29/2014 2:33:44 PM
To keep in tune with Myanmar's changing business environment, many public-sector companies are beefing up their infrastructure. One such company is Myanmar Posts and Telecommunications (MPT) that was formerly known as the Posts and Telecommunications Corporation.
8/29/2014 2:30:59 PM
Unified communications (UC) has seen rapid adoption over the last few years, and there have been a number of contributing factors. Firstly, the number of communication channels has increased, and secondly, employees prefer to have a flexible work environment.
8/29/2014 2:22:34 PM
People's appetite for bandwidth has increased over the years. Network users who require high performance and want to improve the overall capacity of the connection may opt to move beyond high bandwidth and broadband connections to a fiber-based gigabit Internet to embrace improvements in the system. Dark fiber, for example, leased or purchased from another supplier, has been an apt alternative for Internet infrastructure networking.
8/29/2014 2:21:08 PM
Telecommuting is an increasingly prevalent trend for companies. As many as 30 million U.S. workers telecommute one day a week, according to the Global Workplace Analytics and Telework Research Network. Also, some 3.1 million other U.S. employees telecommute for the entire work week.
8/29/2014 2:07:00 PM
tw telecom, a provider of business ethernet and networking solutions, recently announced that Vertical Systems Group, a an industy analyst firm, recognized the company as the top ranked competitive provider in the U.S. Ethernet market in its mid-year 2014 U.S. Business Ethernet Services Leaderboard.
8/29/2014 2:05:30 PM
One of the biggest challenges for small businesses is the expense of paying for communication services through a traditional telco. These services often involve a lengthy contract-typically one to two years-with limited options. The result is that many companies pay for services they don't want or need, while getting locked into pricy and inflexible rates. Especially in a finicky economy, it's important for businesses to look at all of their options, and thankfully when it comes to communication services, there are more cost-effective and dynamic alternatives to the telco out there.
8/29/2014 12:37:31 PM
The latter depends on where the call took place from, right? Another section of the survey asked respondents about the more odd places they have taken a conference call. A few responses were fairly tame: in the middle of the woods on a hiking trip, the tunnel leading to New York City or at a McDonald's PlayPlace. Others, on the other hand included, a truck stop bathroom, Disney World, the beach, a pool in Las Vegas, the racetrack and the hospital ER. Two of my personal favorites include in a closet of a friend's house during a party, and chasing a dog down the street because they got out of the house.
8/29/2014 11:36:55 AM
But while it appears banks are struggling to get the customer experience right, there are plenty of tools out there to help get them on the right track. Of the means available for measuring onboarding success, customer experience metrics ranked highest at 35 percent among banks, followed by quality/error measures (28 percent) and identifying cross-selling opportunities (25 percent).
8/29/2014 11:22:18 AM
The metropolitan portion of the WDM market is also growing though at a slower rate, In fact, the y-o-y revenue growth is currently set at 4 percent according to Dell'Oro's findings.
8/29/2014 11:10:25 AM
Business is a fluid thing; the past 30 years have seen innovation after innovation and with it, a shift in culture. The 1980s saw a focus on quality products. The 1990s illustrated enterprises centered on branding. In the 2000s what differentiates companies? Customer Service. Customer service has climbed the list of priorities, and today one can see companies putting money where their mouths are by investing in a quality customer experience.
8/29/2014 10:57:50 AM
According to the terms of the agreement, Optimal Blue will now provide Arch MI's competitive pricing and Rate Quote workflow within its eligibility and pricing services. Arch MI customers using Optimal Blue's services can now request for Arch MI's mortgage insurance premium rates for up to five loan products.
8/29/2014 10:52:29 AM
Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018.
8/29/2014 10:49:05 AM
There are still plenty of 3G mobile networks around the world, and we are still early in the deployment of 4G. As we all know, what this means is that companies and those in academia, are already looking ahead. What we also know, or at least hope for, is that consensus on fundamental infrastructure for whatever comes next can be achieved so that interoperability issues do not become roadblocks to global adoption.
8/29/2014 10:46:09 AM
The companies that came to these countries looking for bargains are now searching for more cost effective alternatives or are moving their operation home or near-shore. Two countries that have been dominating the market, India and the Philippines, having been fighting for the same customer base, but in recent years the Philippines has been increasing its market share as companies that used to contract their services to India no longer see the destination as a viable solution.
8/29/2014 10:27:34 AM
Only time will tell, of course, whether this brief interlude of customer dissatisfaction proves brief or a long-term strategy-not to mention what effect it has overall on the car market-but there's still a good chance that this may do more harm than good as companies hope some basic lessons about satisfied customers coming back prove to be overly hyped.
8/29/2014 10:24:10 AM
The updated center will have around 700 seats which will be manned by full and part-time positions and because the work is seasonal, new hires will start as temps and move to permanent positions if they decide to stay with the company. The company representative also noted that almost three quarters of the applicants stay on in permanent positions.
8/29/2014 10:20:41 AM
Organizational change can be difficult. Whether your business is large or small, many within it will be resistant to change, especially those who are most successful and thrive in the current state of affairs. In the classic book Who Moved My Cheese? by Spencer Johnson, we learn that change is inevitable, and that we have to develop the right attitude about change. What offers more of a challenge is being the agent of change, or the expert on the change that needs to be done.
8/29/2014 9:57:58 AM
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