Last Updated: 10:59 AM EST - Aug 14, 2020 publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Building a Customer Centric Culture

8/14/2020 10:28:05 AM

Customers are at the heart of any business, but many organizations forget their importance in their drive for market dominance. However, the changes that c…

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Permanent Remote Workforce May Double After COVID-19

8/14/2020 7:00:00 AM

The number of permanent remote workers could double after the coronavirus pandemic is resolved. Real estate services firm Cushman & Wakefield forecasts a m…

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New Remote Workforce Creating Massive Security Risks for Businesses

8/14/2020 7:00:00 AM

The massive rise in remote workers due to the coronavirus pandemic has created serious security risks for a number of companies. According to a new survey …

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Merseyrail Accelerates Digital Transformation Forward with Kronos

8/13/2020 5:14:45 PM

U.K. rail operator Merseyrail employs 1,200 workers and operates hundreds of daily services at 68 stations throughout Liverpool. To provide its staff with …

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Coronavirus: Top Tips for Activities to Utilize During the Lockdown

8/13/2020 4:17:09 PM

The coronavirus pandemic has affected the entire world and while some countries are recovering quite well, others are still in the red zone, which means th…

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How LG Became an Innovator Without Recognition

8/13/2020 4:02:34 PM

In the smartphone world, LG is facing dwindling returns as sales dry up. While the company is committing to its smartphone division, the truth is LG handse…

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Reduce Environment & Health Issues with Smarter Technology

8/13/2020 3:56:47 PM

Approximately 3.5 billion people own smartphones worldwide. Smartphones are essential in people's everyday lives. However, despite our mass dependence on s…

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Study Uncovers Global Shift in Future of Work for Tech Employees

8/13/2020 3:51:14 PM

According to a recent study by HR tech company Remote, 79 percent of tech employees in the U.K. said they would move to another country or state if they co…

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Considering an MDM Solution? Check Out This Beginners Guide

8/13/2020 3:47:19 PM

The success of your business is based on the amount of up-to-date information you have for your business needs. One of the problems most businesses have, w…

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New Technologies Having a Positive Effect on Online Gaming

8/13/2020 3:42:06 PM

Online gaming is one of the biggest trends in the gambling industry. The advent of internet technology had a revolutionizing impact on gaming. Online casin…

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How Robust is Your Virtual PBX in a Power Outage?

8/13/2020 2:02:05 PM

According to business VoIP solutions provider Nextiva, companies should have a formal policy for what to do in the event of a power outage.

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Wyoming Unemployment Call Center Finding Difficulty Keeping Up

8/13/2020 1:53:22 PM

In Wyoming, unemployment call centers have struggled to keep up with volume. The state's Department of Workforce Services has reported continued high volum…

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FCR Expands Call Center Jobs to Idaho With New Home-Based Positions

8/13/2020 1:40:17 PM

Part of the "new economy" means adapting to the global COVID-19 pandemic, so FCR is creating new home-based call center jobs, despite traditionally being a…

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IoT Time Podcast S.5 Ep.29 EY

8/13/2020 1:24:54 PM

In this episode of IoT Time Podcast, Ken Briodagh sits down with Steve Patton, Mobility Sector Leader, EY Americas, to talk about autonomous cars, Driverle…

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Top Tips for Growing Your Tech Startup

8/12/2020 4:13:11 PM

You can feel exhilarated and even confused when you take the risk of starting a tech business. 90% of start-ups fail for a wide range of reasons. Knowing t…

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The Best American Casino Guide-A State by State Breakdown of US Gambling

8/12/2020 3:14:52 PM

Online gambling is gradually becoming legal in the US. It all started in May 2018 when the Supreme Court struck down the PASPA Act and ruled that states co…

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How Vaping Technology Has Adapted for Modern Life

8/12/2020 3:04:28 PM

Vaping technology is moving at an incredibly fast pace. The first e-cigarettes did not appear on the Chinese market until 2004, but by 2025 it is expected …

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Indosat Ooredoo and NetFoundry to Provide Network-as-a-Service Solution

8/12/2020 2:48:07 PM

Indosat Ooredoo, South East Asian telecom operator, announced that it is partnering with NetFoundry, a cloud native networking company, to introduce what t…

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Entertainment as Engagement for Friendlier, Faster and Fun Conversations

8/12/2020 2:36:08 PM

As we evolve from call center to contact center and from contact center to the Customer Experience (CX) hubs in new digital ways, innovation is blooming th…

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Halliburton Signs Agreement with Microsoft and Accenture

8/12/2020 2:35:53 PM

Halliburton, Microsoft and Accenture reportedly have entered into a five-year strategic agreement to advance Halliburton's digital capabilities in Microsof…

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Invest In Your Health With Healthcare Mobile Apps

8/12/2020 2:30:55 PM

There are over 40,000 healthcare mobile apps available in app stores. With the vast quantity, it isn't easy to know which mobile healthcare applications ar…

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KORE Webinar to De-Mystify eSIM for IoT

8/12/2020 2:30:28 PM

It is critical for any size of business in any market, in any corner of the IoT to learn the ins and outs of the eSIM strategy for fixing many of the probl…

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What makes modern low-code platforms and their features worth your while?

8/12/2020 2:22:51 PM

Low-code platforms (also referred to as low-to-no-code or low-to-zero-code) are modern, highly functional and standardised software solutions, which enable…

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The Gotchas: IoT Liabilities

8/12/2020 2:18:31 PM

Who is responsible if there is an error, illness, injury, or financial loss when an IoT problem arises? Who do you sue? Are there regulations that cover th…

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Alcatel-Lucent Enterprise, RingCentral Release Cloud Communications Rainbow

8/11/2020 5:07:56 PM

Today, Alcatel Lucent Enterprise and RingCentral announced a strategic partnership to offer the co-branded cloud solution, Rainbow Office powered by RingCe…

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Oklahoma Call Center Devoted to Contact Tracing to Reduce Coronavirus Spread

8/11/2020 3:23:36 PM

An Oklahoma call center with nearly 240 agents has been working for the State Health Department since June to help reduce the spread of COVID-19. The call …

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Web-Based Retirement Planning Software For Consumers

8/11/2020 1:55:56 PM

Are you a do-it-yourself type who loves to have control of your finances? So many more people now handle their own investment trading and retirement planni…

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CallMiner, Intradiem Announce Partnership

8/11/2020 1:43:39 PM

Intradiem and CallMiner announced a partnership to bring together leading contact center technologies to enhance customer satisfaction and agent quality ma…

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4 Best Examples of AI Application in Real World in 2020

8/11/2020 1:33:16 PM

Artificial Intelligence has taken the world by storm as we have seen the technology to grow over the years and crawl into various fields, affecting our day…

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7 Reasons Patients and Providers Prefer Telehealth

8/11/2020 1:26:31 PM

Telehealth services are booming, and it's not just because of the COVID-19 pandemic. Virtual visits are so popular that the market is expected to be worth …

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India Re-skills Workforce for AI Age

8/11/2020 12:57:58 PM

New research from Microsoft shows half of India's workforce will be ready for the AI economy within the next six to 10 years. Workers and companies surveye…

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Does using a VPN on a trusted network make sense?

8/11/2020 10:47:06 AM

Some internet users wonder if using VPN on a trusted network makes sense. After all, there are only people in the network that you know or that you know be…

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Online Casinos Gear for Faster Payouts

8/11/2020 8:52:23 AM

At a time when everyone seems to be in a rush, the last thing you need is a lengthy delay on your casino withdrawals. Getting faster payouts has become inc…

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Things You Must Know Before Venturing Into Online Sports Betting

8/11/2020 8:47:33 AM

If you're too excited about getting started with online sports betting, know that there are a ton of things that must be assessed beforehand. This is to en…

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How Technology is Changing the Sporting Industry

8/11/2020 8:39:57 AM

The use of technology in the sporting industry has always been met with some criticism. Some sports enthusiasts prefer the idea of decisions being backed u…

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Benefits of a Smart Building Over a Normal Building

8/10/2020 4:59:49 PM

With the evolution of new technology such as the Internet of Things (IoT), our world is making great leaps in efficiency. One of the most prevalent areas o…

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New Telehealth Possibilities: Home Ultrasound Device for Soon-to-be Moms

8/10/2020 4:26:42 PM

PulseNmore's new connected health device brings ultrasound capabilities from the doctor's office to the home, adding to the recent surge in telehealth inno…

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Protecting a Mobile Workforce with Hybrid DNS Security

8/10/2020 3:58:15 PM

The future of the workplace is undoubtedly a remote workforce, accessing the corporate network via mobile devices and the cloud. This is likely to cause a …

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Machine Learning and IoT Security

8/10/2020 3:46:19 PM

IoT brings the world - and all the good and bad that comes with it - to your fingertips. Machine Learning can protect IoT enabled devices from cybersecurit…

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CalAmp Renews Contract with Caterpillar for 4G LTE Telematics

8/10/2020 3:41:37 PM

CalAmp is extending its relationship with Caterpillar to facilitate the company's expansion of connected assets, including the migration of several existin…

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LF Edge Fledge Encourages OT Innovators to Fly Toward the Edge

8/10/2020 3:25:45 PM

"Fledge" is an open-source framework used to implement predictive maintenance, situational awareness, safety, and other critical operations.

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Eta Introduces TENSAI Flow for Machine Learning in Low Power IoT Devices

8/10/2020 12:57:13 PM

Eta Compute's TENSAI Flow and neural network compiler helps developers accelerate time-to-design, giving them an edge to bring innovative, intelligent prod…

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Getting Patients More Involved with IoT-based Solutions

8/10/2020 12:14:02 PM

Advances in IoT technology have led to remote patient monitoring solutions that can help healthcare providers monitor patients while they remain home, tran…

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8/10/2020 11:35:07 AM

With digital insecurity threatening everyone today, your password is your first defense when it comes to achieving digital security. With the multitude of …

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3 Steps for Creating a Mobile-only Banking App

8/10/2020 11:24:12 AM

If you have an idea for a new mobile-only banking app, there has never been a better time to turn your concept into a reality. With the rise of mobile apps…

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9 Car Tech Trends for 2020 with A1 Auto Transport

8/10/2020 11:16:32 AM

Car technology is changing all the time. Whether it's driver convenience features or health and safety related technology, cars are evolving and becoming b…

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Why Technology Has A Powerful Impact On Sport Today?

8/10/2020 11:11:02 AM

Technological advancements have affected every aspect of the modern world. The sports industry is not an exception. Technology has transformed different ar…

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How the US Online Gambling Industry Has Grown During the COVID-19 Crisis

8/9/2020 1:00:00 PM

When the US went on lockdown in March, it was clear COVID-19 was going to disrupt just about every industry. But a few months down the line, some industrie…

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Satellite NB-IoT: Connectivity Everywhere

8/7/2020 2:44:06 PM

The most obvious way to provide broad coverage is through satellite networks, and very good way to handle low bandwidth traffic is through NB-IoT.

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South Korea to Use AI & 5G to Boost Economy from COVID-19, Says GlobalData

8/7/2020 2:35:51 PM

South Korea's recent "New Deal" aims to leverage technologies like 5G and AI to support economic recovery post-COVID-19, said GlobalData, a data and analyt…

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