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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Xilinx will deliver high-speed transmission in backplanes, optics, and high-performance interconnects with the integration of 56-Gbps PAM4 transceiver technology into its Virtex UltraScale+ FPGAs.
5/22/2017 10:48:19 AM
An announcement from CoreDial brings the Google Cloud Speech API to its partners for improved accuracy and new value.
5/22/2017 10:35:36 AM
Predictive analytics can be used to pull all the information into a big picture that will help companies understand the optimal times to reach out to customers proactively to improve the relationship by taking advantage of opportunities, or preventing problems before they occur.
5/22/2017 9:00:00 AM
Successful call center managers share a number of common traits focused on agent engagement, consistent coaching and core goals of efficiency and customer satisfaction.
5/22/2017 9:00:00 AM
Increasingly, frustrated customers are taking steps of their own to improve quality management and customer service by holding organizations' feet to the fire. The combination of smartphones and social media is making it easy, and the offending organizations are learning some hard lessons.
5/22/2017 9:00:00 AM
The launch of the nationwide LTE-M network by AT&T will provide an infrastructure for the deployment of more efficient Internet of Things devices and connectivity, which will extend to Mexico.
5/22/2017 8:52:54 AM
The integration of 888VoIP's platform by OneBill Software is going to allow service providers to streamline and automate workflow, the order approval process and device activation.
5/22/2017 8:35:34 AM
The introduction of VoIP service and the Mushroom VNF system delivered plenty of value for the Keith McNally Restaurant Group.
5/22/2017 8:35:00 AM
Earlier this month, we held our annual Enghouse Interactive user conference, ENGAGE 2017, in Miami, Florida at the Conrad Hotel and Resort. ENGAGE 2017 was all about collaborating and learning from partners and customers alike.
5/22/2017 8:35:00 AM
Samsung, Cisco and Verizon collaborate for a successful 5G network trial in Ann Arbor, with an additional 10 cities to follow across the United States using network function virtualization (NFV) solutions.
5/22/2017 8:28:47 AM
Artificial intelligence is making its mark on various kinds of workflows, enabling more automation and even improving its capabilities over time as it learns from different situations. Call centers are among the workplace environments poised to benefit from AI technology.
5/22/2017 8:00:00 AM
Email management will need to feature automation solutions for the classification and sorting of incoming emails to the multilingual call center (that work, of course, with the foreign languages you require).
5/22/2017 8:00:00 AM
Vivonet has deployed PureCloud by Genesys, a cloud based contact center solution.
5/22/2017 8:00:00 AM
Facebook, Google and other cloud players are developing better and faster artificial intelligence (AI) technology in an effort to push functionality to end user devices at the edge of the network.
5/22/2017 8:00:00 AM
Coaching in the contact center is about so much more than remote call monitoring of agents and offering feedback. Coaching should be performed consistently and should include a regular dialogue between agent and manager to be truly effective.
5/22/2017 8:00:00 AM
The more information you have about your telecom usage, the more effectively you can evaluate the behavior of your employees, customers and prospects, and change that behavior to improve outcomes.
5/22/2017 7:45:00 AM
What's the right mix of hands-on and hands-off for a healthy contact center? The answer will vary depending on the type of business and the tasks that need to be done, but there are several traits a good manager should have.
5/22/2017 7:30:00 AM
Nokia and the China Huaxin Post & Telecommunication Economy Development Center are forming a joint venture called Nokia Shanghai Bell. It will combine the assets of Alcatel-Lucent Shanghai Bell C. Ltd. and Nokia's China business.
5/22/2017 7:30:00 AM
On Wednesday, June 14 at 1:00 p.m. EST, Constellation Research CEO, R Ray Wang and the Gemalto team will be putting on a webinar titled Building New Business Models with the Internet Of Things.The purpose will be to help companies understand what they need to build their own IoT businesses.
5/22/2017 7:00:00 AM
It was revealed earlier this month that a new WhatsApp scam has been targeting Netflix users. People have been receiving scam messages from trusted sources, offering them free Netflix access for a year. Unfortunately, the link being passed around is malicious and it's infecting 10 people at a time due to the high level of shares it's received. The ease at which fraudsters were able to set this up holds terrifying possibilities for the future.
5/22/2017 7:00:00 AM
One of the perks of video conferencing is that it's supposed to make remote workers feel more involved in office operations. However, some might say that it has yet to do so. Owl Labs is dedicated to solving this problem by creating a new conferencing solution to connect remote employees.
5/22/2017 7:00:00 AM
Decades back, Madonna declared that this is a Material World; today I must take umbrage, as while sure, material things are nice, but in today's enterprise or campus it's all about the network - namely the need for multi-gigabit Ethernet. Organizations today require a modern network to support the influx of cloud-based, Saasy applications, content delivery and general operational needs. With the weekend upon us, there's no better time than the present to take a look at the week that was in multi-gigabit Ethernet news: Time for the Week in Review!
5/20/2017 8:45:00 AM
Experiencing a facelift from the current phase of transformation are communication applications, but it's not just an improved end user experience. Developers now have access to an arsenal of easy to use tools to create engaging, effective and innovative applications. From NFV and the cloud, to WebRTC and IoT, the future is bright… but let's stay in the present. With the weekend upon us there's no better time to take a look at the week that was in communications applications news: Time for the Week in Review.
5/20/2017 8:15:00 AM
Google enters IoT, Senate tackles broadband, Avis leads on Automation and more in IoT Evolution Week in Review
5/20/2017 7:35:00 AM
Digital transformation has taken hold, driving a new era of innovation in the data center and beyond. Starting with the transformation of network infrastructure and ending with the user experience, change is in the air. And with the weekend upon us, there's no better time than the present to take a look at the week that was in network transformation news: Time for the Week in Review!
5/20/2017 7:30:00 AM
This call may be recorded for quality assurance, is not to extend your wait time to speak with a human. Call recording adds invaluable insight to customer service operations, from training and quality assurance to compliance adherence and more. Moving from nicety to necessity, call recording is permeating the communications landscape, with the cloud certainly aiding matters as well. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in call recording news: Time for the Week in Review!
5/20/2017 7:25:00 AM
The network is in the midst of major change. A software-defined revolution is taking place, driving innovative, efficient and automated solutions to support today's SaaStasic business world. From the IoT and our connected future, to the cloud, virtualization and coherent optical solutions, there are a lot of balls in the air. Fret not, for with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review!
5/20/2017 7:00:00 AM
The Contact Center Solutions week in review is a recap of all the top stories making headlines about contact centers this past week.
5/20/2017 7:00:00 AM
The Next Generation Communications week in review is a recap of all the top stories making headlines about LTE, 5G and the future of communications this past week.
5/20/2017 7:00:00 AM
The Conferencing Zone week in review is a recap of all the top stories making headlines in the conferencing market this past week.
5/20/2017 7:00:00 AM
The Fraud & Identity Today week in review is a recap of all the top stories making headlines in the mobile fraud space this past week.
5/20/2017 7:00:00 AM
The VoIP Solutions week in review is a recap of all the top stories making headlines in the VoIP market this past week.
5/20/2017 7:00:00 AM
Sutherland, a process transformation company, has deployed PureEngage, an omnichannel customer engagement and employee collaboration solution from Genesys, in the spirit of workforce optimization.
5/19/2017 4:10:22 PM
In the case of the Daily Journal in Tupelo, a widespread power outage actually damaged the press equipment. The day after the power came back on, the Daily Journal was distributed in all black and white with no color because of issues with the equipment caused by the outage.
5/19/2017 4:03:07 PM
The availability of Sprint's Clean CUPS Core for Packet Optimization (C3PO) open source NFV/SDN based mobile core reference solution will improve network core performance.
5/19/2017 2:57:44 PM
WannaCry doesn't operate like you'd expect. That is, it's not a seedy application or form of spam that self-installs on your computer because you clicked a bad link. It spreads, on its own, through a rather obscure Windows exploit that was only just recently patched by Microsoft engineers. The vulnerability in question is called ExternalBlue, and is the same one the NSA uses as a backdoor.
5/19/2017 2:21:47 PM
Version 6.7 of the Empirix Hammer Test System has been upgraded with new functionalities to test, optimize, detect and measure performance issues across its entire communication network.
5/19/2017 1:47:45 PM
Recording and monitoring 100 percent of call center calls doesn't have to be overwhelming for busy managers. Available technology like CallCabinet's Atmos solution is designed to handle the heavy lifting so managers can focus on improving agent performance and boosting customer service levels.
5/19/2017 1:13:26 PM
The Sacramento Kings + Golden 1 Center App, developed by, garnered an Appy Award in the Sports App category for the real time fan experience enhancements it provides.
5/19/2017 11:33:40 AM
Enterprises typically have diverse application portfolios, which is why so many are turning to a hybrid cloud strategy. Some applications have variable workloads and low data sensitivity, making them natural fits for public clouds. Others have data that not everybody is comfortable having outside of a corporate firewall and steady state demand, making them better suited for private clouds.
5/19/2017 10:55:00 AM
Artificial intelligence and machine learning, influencer marketing, and a focus on millennials are three prevalent trends we're seeing today. And they are three areas to which public relations teams should be paying attention this year.
5/19/2017 10:46:03 AM
The availability of Sprint's Clean CUPS Core for Packet Optimization (C3PO) open source NFV/SDN based mobile core reference solution will improve network core performance.
5/19/2017 10:33:38 AM
At a shareholder meeting, Lightwave Logic discussed the materials that will guide the future of high speed Ethernet.
5/19/2017 10:32:00 AM
Bridgevoice has launched Bridgevoice Pluto, an online VoIP carrier marketplace.
5/19/2017 10:06:15 AM
Big data analytics analyzes millions of data points to derive meaningful patterns and information that businesses could use. According to one study, at least one third of all data that is generated will pass through the cloud. IDC suggests that the total data generated at this point would be nearly 40 trillion gigabytes. Given this ocean of data to play with, how do businesses make use of technology to boost their growth? Here are a few ideas.
5/19/2017 9:10:32 AM
How long does it take to create an app? Coding is a very complex activity and the longevity of the entire project will directly depend on the schedule composed during the preliminary stage.
5/19/2017 8:57:06 AM
In simple terms, consider blockchain to be a historical, underlying fabric responsible for recording everything that happens online, exactly as it transpires.
5/18/2017 5:41:19 PM
The value of the data decreases as the gap grows between the moment the data arrives at the point of action taken in response; from a business point of view, we need to analyze fast and as close as possible to the source.
5/18/2017 5:36:52 PM
ReachForce, a provider of cloud based marketing data quality automation solutions, announced this week that it has partnered with Oceanos.
5/18/2017 5:29:41 PM
New AT&T network promises to transform IoT by enabling low module prices, longer battery life, superior coverage; starter kit to engage developers
5/18/2017 5:21:29 PM
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