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One of the great pleasures of covering the broad landscape of Information and Communications (ICT) is going to industry events and having the opportunity to listen to and interact with some of the best and brightest minds. In fact, if trying to be objective, one of the best places to do so is ITEXPO East where in the past few days here in sunny and warm Miami Beach, I have enjoyed listening to those great minds and kicking the tires of the latest innovations in a host of areas.
1/29/2015 3:24:46 PM
Here's good news for customers and resellers of ISI's call accounting and call reporting solutions: ISI has been certified by Cisco on Cisco Unified Communications Manager v10.5. This means that compatibility within the Cisco ecosystem will never be a concern.
1/29/2015 3:21:04 PM
Differentiation among business VoIP cloud services is becoming increasingly important, as companies are in a constant battle of features, brand, and price. Digium has added a business continuity solution to Switchvox while Voxox is taking its communication expertise in virtual PBX and extending it with Cloud Phone Pro, a hosted voice offering.
1/29/2015 3:17:23 PM
There's no disputing the explosive growth of unified communications (UC) for business. Just consider the fact that worldwide revenue in the UC segment grew 27 percent from Q1 2013 to Q1 2014, according to Infonetics Research. UC has also been a hot topic among keynote speakers during ITEXPO 2015, happening now throughout January 30 in Miami, Florida. From Digium CEO Danny Windham to Mitel CEO Rich McBee, UC has been on the tip of the tongue of some of the industry's biggest and most influential players.
1/29/2015 3:07:50 PM
IDC predicts that 2015 will be a year of accelerating innovation on the Third Platform of computing-social, mobile, cloud and big data-that is rapidly transforming IT. The analyst firm is noticing early-stage enterprise investment in Third Platform workloads that leverage web-scale architectures typically seen in hyperscale environments. Enterprises in the Asia Pacific sphere (APAC), for example, are focusing IT spending on Web-scale cloud systems built by agile development teams to enable new business capabilities.
1/29/2015 2:55:59 PM
Microsoft Corp. is serious about embracing the open-source community and will acquire Revolution Analytics. Microsoft and Revolution Analytics announced the news in blog posts on their respective sites.
1/29/2015 2:53:38 PM
When it comes to over-the-top (OTT) video, it has grown not only in developed regions but also in emerging markets, both as an alternative and complement to established free-to-air (FTA) and pay-TV platforms. As a result, Pyramid Research said that it expects paid OTT revenue in emerging markets to expand from $1.9 billion in 2014 to $6 billion in 2019.
1/29/2015 2:48:32 PM
It's not new news that we're a pretty mobile society. So many businesses are ditching wired phones and opting to have employees either bring their own devices or are doling out company-managed ones. With mobile VoIP being as inexpensive as it is, it makes sense that businesses are putting more money on their bottom lines while boosting productivity levels. Of course, with the increased use of mobile handsets comes the need for good equipment, and without good equipment you may as well just give up trying to talk to anyone at all.
1/29/2015 2:35:38 PM
Phone users were having difficulty with simple tasks like changing IVR messages when they went on vacation. So Moshe Maeir set out to build a better system.
1/29/2015 2:24:49 PM
A quick search around the Internet for some mobile marketing stats will yield varied results, but it looks as though marketers do have mobile marketing-and text messaging-on the brain. Surveys like that from Salesforce took a gander at what marketing folks are using for their campaigns, and while the numbers rank rather high in terms of planning to use or currently using mobile marketing, the responses on ROI were less than impressive.
1/29/2015 2:17:13 PM
With the phenomenon of digital technology and instant communication well underway, our society is continually finding new ways to integrate modern forms of communication into everyday operations. One such example is auto service departments, many of which are adopting text message notification systems to better meet the needs of their customers while fine-tuning internal operations.
1/29/2015 2:02:03 PM
Enterprise businesses today are increasingly transitioning to IP-based solutions, which are feature-rich and provide flexible and reliable lines of communication over accessible IP networks. Xorcom, for one, understands the great potential of these technologies and isn't afraid to get a little creative with them. This week while attending ITEXPO in Miami Beach, Fla., the privately-held IP-PBX telephony solutions manufacturer announced a new optional software component called CompleteSBC-and offered ITEXPO attendees a chance to try it out by dialing an extension on its PBX for a free cup of coffee!
1/29/2015 12:53:08 PM
While it's an excellent show simply for the presentations and speakers it showcases, ITEXPO is also a launching ground for new products and collaborations. This week's show in Miami was no exception as Taqua LLC, a leading supplier of IP-based mobile and fixed communications systems, apps, and services, announced that the company has integrated Sansay's VSXi SBC platform with Taqua's next-generation TaquaWorks Class 4/5 solution.
1/29/2015 12:45:06 PM
Perhaps the most widely discussed technology today is voice over Internet protocol (VoIP). Using the Internet to make phone calls allows businesses to slash telecom costs and collaborate more easily; as such, the technology has been widely adopted over the past several years.
1/29/2015 12:40:38 PM
The world is currently amidst one of history's greatest technological shifts driven by the Internet of Things (IoT), according to Chief Technology Officer at Hewlett-Packard (HP) Shane Wall. Wall took to the stage this morning to deliver a keynote on the ever-advancing world of 3D printing and IoT during ITEXPO 2015-taking place now through January 30 in Miami, Florida.
1/29/2015 12:36:38 PM
Each year CCNG works with members to plan more than 25 half-day events on a regional basis throughout the United States.
1/29/2015 12:35:00 PM
With all the high profile network breaches in recent months of everyone from CENTCOM to Sony and Target, we are all by now aware of the potential for hackers to gain unauthorized access to our networks and our data. Yet most of us don't bother to take the simple step of PIN protecting our smartphones.
1/29/2015 12:26:41 PM
Xorcom is well known as a one-stop-shop for customer telephony offerings. The privately-held manufacturer of IP-PBX business telephony solutions offers products that are based on the Asterisk open source platform and its TwinStar high availability solution offers hot failover for the entire PBX.
1/29/2015 12:21:02 PM
In the surge of intelligent technologies and wearables devices, consumers are sharing and entering more personal information than ever before. Consider the type of information your Fitbit tracks, for example-everything from your weight to your height to your blood pressure, depending on the model you purchase. What about your smartphone? Do you enable corporate synch? Do you access your banking information from your smartphone?
1/29/2015 12:16:29 PM
CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices.
1/29/2015 11:30:00 AM
Not very long ago in the contact center, incoming queries from customers were nearly all telephone calls. Calls were placed in queue in the order they came in, and the next available agent would pick up that call. There may have been some routing parameters applied to the calls, such as language skills or department, thanks to the interactive voice response (IVR), but by and large, the process was very linear.
1/29/2015 11:19:49 AM
Multi-Tech Systems, Inc. (MultiTech), a leading provider of machine-to-machine (M2M) technology platforms supporting applications for the Internet of Things (IoT), announced today that Stefan Lindvall, has been appointed to the position of CEO at MultiTech. Lindvall, who also serves as President of Connected Development, a wholly owned MultiTech subsidiary, has taken on this additional role in light of the departure of Rod Landers.
1/29/2015 10:52:30 AM
Information and communications technology (ICT) services are a major part of everyday life, particularly when it comes to work. Considering how many fields fall under this broad umbrella term, it's hard to even consider an environment in which these tools aren't on hand. NTT America, meanwhile, took to the stage at ChannelVision Expo-collocated with ITEXPO 2015, running through January 30 at the Miami Beach Convention Center in Miami, Florida-to show off just what kind of capability it had on hand, and even offer up some insight into the wider ICT market.
1/29/2015 10:47:08 AM
CCNG has just announced upcoming March and April Customer Experience and Engagement regional events sponsored by CCNG members.
1/29/2015 10:45:00 AM
Diane Salvatora Vice President, Global Circuit Sales at Unify, threw the audience a little curveball near the start of her keynote presentation, Millennials, BYOD, and the Rise of the Anywhere Worker: Turning Challenges Into Opportunities for Today's Dynamic Workplace on Thursday morning at ITEXPO Miami.
1/29/2015 10:42:38 AM
Digium CEO Danny Windham made one thing clear during his keynote presentation at ITEXPO 2015: Businesses of all kinds, at every developmental level, can and must get started with unified communications as a service (UCaaS).
1/29/2015 10:27:01 AM
Thanks to the explosion of cloud computing, many organizations are more confident about removing the shackles that bind them to their on-premises equipment and harnessing the cost-effectiveness and power of the Internet to meet their business needs.
1/29/2015 9:44:19 AM
weBoost, formerly Wilson Electronics, America's leading designer and manufacturer of cellular signal boosters, today announced the Signal 4G, the company's latest booster designed specifically for the machine-to-machine (M2M) market.
1/29/2015 9:43:06 AM
CCNG has just announced upcoming March and April Customer Experience and Engagement regional events sponsored by CCNG members.
1/29/2015 9:40:00 AM
When it comes to the customer, it is no longer about them being always right. Today's consumer has a lot of options when it comes to patronizing businesses, so it's really up to the businesses to make it easy for customers to come to them and do business with them. That right there is going to shape how well the customer experience is going to go.
1/29/2015 9:39:42 AM
Some of the world's leading experts on IoT and M2M took the stage this morning at ITEXPO for a keynote presentation titled Integrating M2M and VoIP to explore these very market predictions. The panel, moderated by XmarteK President and CEO Juan Pablo Pazos, included the following speakers: Gustavo Scheveloff, CEO of HiperPBX; Jose Ramon Diaz Vega, Product Manager Unified Communications LATAM at Microsoft; Gustavo Sorgente, Cisco, Partner Organization Director; Fernando Herrera, Telefonica Global, LATAM Region, Accounts Director; and Carlos Huerta, President of PLC International.
1/29/2015 9:34:07 AM
The strides made by consumer technology in the past several years have connected people more than ever before. This has been responsible for providing valuable information about individuals and organizations, allowing both parties to use the data for their benefit. As the connectivity increases with mobile, cloud and other devices, co-browsing solutions that engage consumers become an important part of the digital market place.
1/29/2015 9:34:06 AM
Most people who work in sales have a proven methodology that has worked for them repeatedly over the years. But sometimes learning new techniques and tips can yield even better results and this is certainly true when it comes to selling things.
1/29/2015 9:27:58 AM
NextPlane, a company specializing in B2B communications solutions, recently launched its UC (Unified Communications) Exchange Voice and Video Collaboration Service. Designed for enterprise customers seeking an ideal voice and video collaboration tool, the new service enables voice and video calls to be carried out regardless of the UC platform being used and without the need to switch to a third-party service.
1/29/2015 9:19:58 AM
One of the more obvious places WebRTC has seen immediate benefit is in the Call Center and CRM space. This market is always ready for change and advancement if the opportunity to serve customers better and be more efficient while saving on costs is presented.
1/29/2015 9:18:17 AM
According to a 2015 survey completed by Bank of America , the average consumer ranks their smartphone nearly as critical as their toothbrush, deodorant and even their car. 96 percent of the millennial generation considers their mobile phone the most vital necessity in life.
1/29/2015 9:17:13 AM
Estech Systems, Inc. (ESI), a cloud, SIP trunking and business phone solutions provider, has been busy as of late. The company is coming off of a very successful year and is looking to continue that momentum as it kicks off 2015. According to Shawn Guenther, VP, Product Management & Development at ESI, top areas of focus for the company this year include mobility and unified communications (UC).
1/29/2015 9:07:29 AM
But as a veteran of the telecom industry, Maeir began to notice a hole in the PBX market, especially as it relates to the cloud. He kept hearing that professionals-especially small business owners and managers-were having trouble with overly complex PBX systems. They were getting bogged down with more features than they needed and having difficulty with simple tasks like changing IVR messages when they went on vacation.
1/29/2015 9:02:15 AM
Each year CCNG works with members to plan more than 25 half-day events on a regional basis throughout the United States.
1/29/2015 8:35:00 AM
Attempts to integrate channels piecemeal will likely lead to failure. For this reason, many companies are turning to hosted contact center solutions that offer ready-made channel integration, including social media and mobile support that will allow them to ensure that the customer is at the heart of each transaction and not the communications media. These solutions bring all contact options together in one place on one unified platform, wrote O'Brien, allowing agents to keep talking, typing and conversing with customers through the channels that are most convenient for them.
1/29/2015 7:46:36 AM
CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices.
1/29/2015 7:30:00 AM
Internet telephony service providers (ISTPs) today are facing increasing demand for IP-based communication systems and equipment from customers. IP telephony serves as an incredibly cost effective and feature-rich alternative to traditional wireline phone services, and is just as user-friendly. While IP phones have been a growing standard in business offices today, digital enhanced cordless technology (DECT) phones are now rising in the ranks. These phones allow for wireless telephone access within a workplace, so that employees are not tethered to their desks when making or receiving calls.
1/29/2015 6:00:00 AM
They're the stuff of caricatures and comedy: Salesmen (most always men) who keep pestering prospective clients so much that clients will go to absurd lengths to escape. It usually makes for funny TV or films, but in real life, not so much. Is there a way to break the ice and make the sale without also making a pest of yourself in the process?
1/29/2015 6:00:00 AM
It's hard to ignore the exponential growth of the managed Wi-Fi market. Just consider that global cloud-managed infrastructure and managed services revenue will hit $653 million in 2014 and $2.5 billion by 2018, according to IDC. Within the retail sector alone, 82 percent of businesses have Wi-Fi networks up in their stores; 70 percent of these WAN connections are outsourced to a managed service provider, according to a brand new survey commissioned by EarthLink Holdings, IHL Group and AirTight Networks.
1/28/2015 6:19:05 PM
The unprecedented number of security breaches, hacks and DDoS attacks on gaming communities, software manufacturers and even Hollywood studios grew to epic proportions in Q4 of 2014. Gaming sites and their hosting providers are particularly susceptible, and you don't have to be a giant in the industry to be affected. In this article, we will explore why gaming sites are so hard-hit and how hosting providers can most effectively defend themselves.
1/28/2015 6:01:35 PM
Research firm IHS recently published the 2015 edition of its annual IT Racks and Enclosures Report, providing a thorough analysis of the IT rack and enclosure industry including products on the market as well as market size estimates and forecasts. Many characteristics of each product are considered, including its type, dimensions, color, geographic region, application, vertical market and distribution channel.
1/28/2015 5:55:57 PM
Within the mix of product releases and cooperation between enterprises, there is a small niche of news that can make readers jump out of their chairs. The introduction of the first commercially available gigabit Internet speed may have been one of those events.
1/28/2015 5:49:21 PM
Customers want more than the products and services they purchase; they expect an ongoing relationship, or at least the availability of one, that will ensure the value of their purchases. In a highly competitive market, a company's success at nurturing relationships and engaging with customers can be a critical differentiator.
1/28/2015 5:44:38 PM
CCNG events bring together area contact center, customer experience and customer care management from across industries to share perspectives, proven strategies and innovative best practices.
1/28/2015 5:30:00 PM
We've been discussing net neutrality for many years. Recently, the debate over this controversial topic has begun heating up again.
1/28/2015 5:22:16 PM
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