Last Updated: 7:14 PM EST - Mar 02, 2021 publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Texas Call Center Failures Lead to Frustrated and Hungry Families After Storm

3/2/2021 5:15:14 PM

Texas residents have complained of problems when trying to reach the state's 2-1-1 call center after the recent historic winter storm. The call center, whi…

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Branding at the Speed of Technology

3/2/2021 4:28:21 PM

Having a creative mind is a gift only a few possess. Creativity allows the mind to stretch out and do exciting and new things that help people reach their …

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New Marvell Chips Aim to Ease 5G Data Processing

3/2/2021 3:58:00 PM

Chip manufacturer Marvell announced the company will be developing new processors to help manage 5G data.

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3 Features of a Well-Organized Help Desk

3/2/2021 3:46:52 PM

A well-organized help desk can be an important part of your customer engagement and experience strategy. As businesses around the world continue to compete…

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How The AWS Marketplace Can Help Your Business

3/2/2021 3:35:30 PM

Cloud computing has changed the way we look at the Internet. It has turned Internet hosting into a more viable option for many people. Cloud Computing has …

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5 Ways to Improve Employee Development in Your Company

3/2/2021 3:30:34 PM

If you want to build a successful team, you must prioritize individual development with the expectation that the sum of these "parts" will generate a healt…

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Dr. Chris Brummer and Panel Interrogate Coinbase's Kaepernick Moment

3/2/2021 2:59:34 PM

Dr. Chris Brummer pulled no punches on the Martin Luther King Day Special episode of his Fintech Beat podcast, "Coinbase and race," from his succinct intro…

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ThreatLocker Joins Datto to Combat Pandemic Cyber Attacks

3/2/2021 2:38:16 PM

Cybersecurity firms ThreatLocker and Datto have joined forces to streamline MSP services and help protect customers from pandemic related cybersecurity ris…

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FREMENTA Startup Raises The Real Estate Market Services

3/2/2021 12:17:05 PM

At least, once in our lifetime, we need to lead with selling or buying a property, whether a business, a house, or an apartment. The people who have alread…

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5 cybersecurity trends that will define 2021

3/2/2021 12:12:07 PM

When remote working became the norm in 2020, many companies started pouring time and money into cybersecurity to protect their businesses and critical data…

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When QoS Matters: Ribbon Ties Up with Twilio to Enhance Microsoft Teams

3/2/2021 10:48:21 AM

In a new twist on partnering to improve the quality of collaboration platforms, Ribbon Communications (Nasdaq: RBBN), this week announced they have been wo…

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Fuze Appoints New Chief Revenue Officer to Lead Global Sales Team

3/2/2021 10:17:29 AM

This week, Fuze announced the appointment of Christopher Jones to the position of chief revenue officer (CRO).

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Zoom Recruits Nintex to Renovate Channel Order Process

3/2/2021 7:50:00 AM

Zoom turned to process management company Nintex to create an automation solution to keep up with the company's high volume of work orders.

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Texas Opens Call Center for Citizens without Internet

3/1/2021 5:36:05 PM

Power outages due to a surprise Texas storm led the state government to open a call center for damage reports.

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Call Center Volume Surges Drive Scam Concerns During Pandemic

3/1/2021 4:37:02 PM

Scammers are targeting contact center systems to exploit remote activity, which businesses should prepare for in order to protect business and customer dat…

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Alianza Finalizes Acquisition of UCaaS Provider CounterPath

3/1/2021 4:09:14 PM

Alianza has closed a deal to purchase CounterPath to bring new cloud communications solutions to customers.

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Intermedia Cloud Communications Files with SEC for IPO

3/1/2021 4:01:40 PM

Intermedia Cloud Communications, which provides a cloud-based communication platform for businesses, filed notice with the Securities & Exchange Commission…

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Metadata-Driven Data Warehouse: How it is Revolutionizing Business

2/26/2021 5:04:16 PM

The modern business landscape has become more competitive than ever as enterprises continue to deploy the latest technologies to gain a leading edge over t…

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Can New Technologies Help Reduce Allergens?

2/26/2021 4:57:49 PM

If you don't experience food or any type of allergy yourself, there's a pretty good chance you know someone who does. More than 15 million people have …

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Growth of Linux: Linux-powered Machines Require More Computing Power

2/26/2021 4:51:18 PM

Although the market share of Linux does not seem to be much at first glance, it demonstrates a continuous rise in the last few months that, corroborated by…

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How to Start a Successful YouTube Channel

2/26/2021 4:47:37 PM

The idea of YouTube as a business slowly grows on entrepreneurs and there is a good reason for that. Starting a successful YouTube channel takes a lot of h…

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Best Health Improvement Apps to Download in 2021

2/26/2021 4:43:50 PM

Technology is advancing at a very fast pace and now we have access to everything we need all through a tap on our smartphone. Last year there were more tha…

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Benefits of Using Cloud Computing in Your Business

2/26/2021 4:38:47 PM

Nowadays, technology is advancing at a very fast pace that sometimes it is hard to keep up. New technologies that provide revolutionary solutions are expen…

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Be a Part of the Solution: 5 Strategies to Make Your Company More Inclusive

2/26/2021 4:33:24 PM

Inclusion and diversity have become a raging topic among today's business owners and leaders. Modern business organizations are constantly striving to make…

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Using Tech to Identify Calls from Contact Tracers

2/26/2021 4:25:00 PM

Over the past year, the world has found itself in an unprecedented situation and has been forced to cope with a huge public health crisis. The global pande…

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How Unknown Numbers Are Impacting Contact Tracing

2/26/2021 4:21:39 PM

Since the outbreak of the global pandemic last year, a range of measures have been brought in to try and control the spread of the infection. This includes…

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How Successful Is Contact Tracing in the United States?

2/26/2021 4:17:00 PM

In years gone by, most people had never heard the term 'contact tracing'. However, since the outbreak of the global pandemic last year, this has become a t…

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Points to Consider When Purchasing a File Transfer Software

2/26/2021 4:12:51 PM

The COVID-19 pandemic saw a massive shift to remote working. While this has helped flatten the coronavirus curve, it opened a new world of problems for com…

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Digital Transformation Takes a Front Seat in the Classroom

2/26/2021 4:08:27 PM

As we all know, education is undergoing a huge transformational shift since the pandemic hit. The sudden rise in remote learning created several challenges…

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Social Media Platforms Are Favorite Hunting Grounds for Scammers

2/26/2021 4:02:19 PM

While awareness of phishing scams through email is high, many people are ignorant of the risks they face on social media platforms. Cunning cybercriminals …

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Instagram Views and Audience Expansion

2/26/2021 3:58:24 PM

With close to 500 million active users, Instagram has become one of the best social media marketing platforms globally. The platform has a highly targeted …

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Why Bitcoin When you have Conventional Currency?Why Bitcoin When you have Conventional Currency?

2/26/2021 3:48:45 PM

Bitcoin cryptocurrency is a very interesting element in the digital trading industry. Bitcoin is actually a type of virtual currency that is available as a…

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Bitcoin Halving! A speed Breaker

2/26/2021 3:46:01 PM

The Bitcoin digital currency has a proper networking system that operates and executes the Bitcoin cryptocurrency and it's working. Bitcoin Halving is a ve…

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Bitcoin Derivatives and their impact

2/26/2021 3:43:25 PM

Digital world is like a hidden mystery. The more you dig in the more curious you get about it. Bitcoin cryptocurrency is among ot the most commonly used an…

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Emily Cooperative Telephony Leverages Ribbon's SBC SWe to Enhance Communications Network with Advanced Security

2/26/2021 3:35:54 PM

In today's highly digitalized world, the ability to access the internet is almost more of a necessity and less of a luxury like it used to be. Telecommunic…

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Using AI for Digital Identification, Fraud Prevention and Increased ROI

2/26/2021 2:46:41 PM

Technology's role in our everyday lives continues to increase exponentially. Although the shift to digital began before the pandemic, as we continue operat…

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Impact Enhances & Simplifies Carrier CPaaS Offerings

2/26/2021 2:34:45 PM

Impact, a wholesale carrier provider, announced a new API rollout to offer automated addition of toll-free services to a network.

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Verizon Business Strengthens Customer Experiences with Genesys Cloud

2/26/2021 1:32:26 PM

Verizon Business announced it is now using Genesys Cloud for its global customer experience and contact center offerings to continue to push forward a remo…

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NYC-based Financial Advisory Team Picks CellTrust for Mobile Productivity and Compliance

2/26/2021 1:26:36 PM

To make it possible for Payne Capital Management's advisory team to use their personal cell phones to communicate with clients while working remotely, Cell…

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Pennsylvania's Delaware County Partners with Outsourcer to Ramp Up COVID Call Center

2/26/2021 12:29:03 PM

Delaware County Council unanimously approved a $692,347.60 contract with Helpware Inc. to provide temporary staffing and services to expand the county's CO…

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Odigo Joins Google Cloud Contact Center to Expand Global Customer Base

2/25/2021 5:48:08 PM

Odigo is partnering with Google Cloud Contact center to bring conversational AI capabilities to its customer service platform.

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Appeasement is the Name of the Game for Flipping Disgruntled Customers

2/25/2021 4:05:40 PM

We all have them. None of us wants them. But, if we manage them effectively, they can turn into our strongest brand advocates. Who are they? Disgruntled cu…

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Tech Advancement For The CBD Industry Coming In 2021.

2/25/2021 3:58:44 PM

Technology has always played a part in the CBD industry. It was advancements in research and technology that first identified the first cannabinoid in cann…

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Hiring the Right People for the Job at Your Small Business

2/25/2021 3:35:02 PM

Whatever business you're in, being an owner of a small company requires a tight crew that you trust. When you're a small business, it is much more imperati…

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4 Reasons Wound Care Imaging Technology Is Game-Changer In HealthTech

2/25/2021 3:27:55 PM

Wound care is definitely critical to the overall healthcare industry, medical clinicians, and patients. The ability to assess a wound with pinpoint accurac…

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Nailing the New Website Game as a Beginner: 5 Tips to Get You Started

2/25/2021 3:21:19 PM

With so many web technologies and ways to build a website, one can easily be confused. It especially applies to absolute beginners who have never built a w…

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5G or Wi-Fi 6: What's the Future of Enterprise Wireless?

2/25/2021 2:09:17 PM

The enterprise wireless model is evolving with the emergence of 5G and Wi-Fi 6. What's the right direction and will one model dominate?

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ITEXPO 2021 Announces Partnership to Host IKIN University for Developers of Holographic Content

2/25/2021 12:53:11 PM

IKIN University at ITEXPO, part of the #TECHSUPERSHOW, will be held live on Tuesday, June 22, 2021 at the Miami Beach Convention Center in Miami, Florida.

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netsapiens Sees Spike in User Base

2/25/2021 12:06:37 PM

UC&C and contact center solution provider for service providers, netsapiens, announced its SNAPsolution platform user base reached 1.7 million, marking a 7…

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ZEDEDA Teams Up with Accenture and Lanner to Open Up New Solutions for Edge Computing Deployments

2/25/2021 8:34:00 AM

In the business world today, almost everything is done digitally, which is why when it comes to designing and deploying Industrial IoT and edge computing s…

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