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Millennials have seemed to embrace the rapid pace at which technology advances, and as a result, expect the companies they do business with to do the same.
7/30/2015 8:00:00 AM
An Interactive Voice Response system in a call center is worth every penny you invest in it.
7/30/2015 7:30:00 AM
IBM has made a move on the cloud service space with the recent acquisition of San Mateo, California-based Compose, a privately held company that provides MongoDB, Redis, Elasticsearch, PostgreSQL, and other database as a service (DBaaS) offerings targeted at Web and mobile app developers.
7/30/2015 6:00:00 AM
No matter what field you are in, if you have to make a sale you need to generate leads that will hopefully result in closing the deal successfully.
7/30/2015 6:00:00 AM
A report this week at United Arab Emirates news source Emirates 24/7 said that several enterprises in the country have lost VoIP since the early part of Monday, July 27.
7/30/2015 6:00:00 AM
Barclays Services, LLC has made a recent decision that is expected to bring 1,500 jobs to the Cincinnati area and generate more than $14 million in capital investments. The company, which is best known as a prolific issuer of MasterCard and Visa credit cards-and which boasts partnerships with more than 60 companies including American Airlines and Apple-has announced that it will be bringing a brand new call center to Southwest Ohio.
7/30/2015 6:00:00 AM
All contact centers can be profit centers as well, if managed properly
7/29/2015 5:33:00 PM
A new study says companies need to realize the true potential their contact center holds for them.
7/29/2015 4:32:00 PM
There appears to be a bit of shakeup going on over at Citrix, the venerable distributed computing company. Long-time Citrix CEO Mark Templeton has announced his retirement, even as activist investor Elliott Management installs its representative as a board member-with another seat to be filled as well.
7/29/2015 4:25:27 PM
This is little doubt that Alaska is a very big, very remote and very strategic state. It may be sparsely populated, but that does not mean that its geographically dispersed communities do not have substantial needs for next generation ultra-broadband communications. This means not only for the oil-rich and hard to get to North Slope area around Prudhoe Bay, head end of the Alaska pipeline, but also its other populated areas in what are typically thought of as out of the way places.
7/29/2015 3:49:33 PM
What happens when you combine two hot new technologies? The team at SolidCloud has combined WebRTC and Bitcoin to build a new service, dubbed Bitphone. I spent some time talking with Michael Lauricella about the concept and the technology.
7/29/2015 3:37:40 PM
Video Conferencing is a mainstream business tool because it makes meetings so easy, but its informality can breed problems, according to Talk Business magazine.
7/29/2015 3:20:04 PM
Dell'Oro Group has announced in a new report that spending in voice core key growth segments will reach $5 billion by 2019.
7/29/2015 3:14:31 PM
Although within the corporate view contact centers are sometimes seen as a necessary evil, it is the department that has direct dealings in order to support the company's customers.
7/29/2015 3:01:00 PM
If we listen to the rumors, and honestly who doesn't, Yahoo has been working on a revamped messenger app for quite a while now. If you were in Hong Kong earlier this month, you may have noticed that Yahoo released the latest version of its Yahoo Messenger mobile app.
7/29/2015 2:59:12 PM
UK communications regulator Ofcom issued a press release titled Ofcom Outlines Plans to Improve Mobile Switching, and I had to read more to see why a regulator was getting into the infrastructure transformation business. Under the category of good news, this notion was totally incorrect. It instead deals with the desire of the regulator to make switching mobile carriers easier for consumers. Whew!
7/29/2015 2:57:45 PM
In Canada, companies that engage in illegal telemarketing often prevent authorities from finding them by spoofing caller ID information: that is, masking the call's true origins.
7/29/2015 2:45:00 PM
Mobile technology has made today's always-on, always plugged-in lifestyle a reality. And, as innovation in mobile technology grows so too do the opportunities for monetization and engagement.
7/29/2015 2:40:06 PM
There was a time when everyone walked around with cash in their pockets. That was the way of paying for items, whether it was grocery or gas for your car. Supermarkets and retail stores allowed you to pay by check, but that was usually after you went through an approval process.
7/29/2015 2:33:36 PM
QualiTest Group has announced that it has been accepted by Intel as an ecosystem partner in its Intel Network Builders Program.
7/29/2015 2:31:55 PM
Wearables are a hot topic at the moment: from smartwatches to heart monitors, the applications for this category of the Internet of Things have been making headlines. And increasingly, wearables targeting the education vertical are gaining a higher profile.
7/29/2015 2:22:26 PM
If you are tired of sitting in traffic, sick of high gas prices, or if you are environmentally conscious and trying to make the small difference where you can, say hello to the Vela Electric Urban Cruiser bike. You might be saying to yourself, what bike needs a title that long? But the Vela is not just any bike. At first glance, it might be a classic, sleek design fit for an easy joyride. Look again.
7/29/2015 2:00:00 PM
There's a certain value in devoting at least a little time to trying to find that next big thing. While the result often turns out to be a short-term fad, there's also the potential that the seeker will end up with a leading-edge advantage on a major new opportunity. Messaging apps might just be that next big thing in customer service, and based on word from Aspect Blogs' Tim Dreyer, there's a lot of reason to think so.
7/29/2015 1:49:14 PM
Dell has certified 6WIND's Virtual Accelerator as a standard product for its NFV Platform starter kit. The 6WIND Virtual Accelerator offers improved performance for virtual network functions, and without requiring existing software. It addresses multitenancy for distributed routing, firewall, IPsec, NAT, and more; overlays for GRE, VLAN, and VXLAN; virtual networking; and virtual switching, including Open vSwitch and Linux bridge
7/29/2015 1:39:00 PM
Driving is one of those things that's often regarded as a necessity; we drive to work, to accomplish our various errands, and the like. But it's not often regarded as something we do for fun or to relax, and that's kind of a shame. Maxim Integrated Products and NVIDIA, meanwhile, are getting together to make the drive time a nicer, more worthwhile time with some powerful new systems.
7/29/2015 1:34:20 PM
Allot Communications Ltd. has joined the HP OpenNFV Partner Program. Its involvement means Allot will provide its virtual Traffic Detection Function and security services on the HP OpenNFV platform.
7/29/2015 1:25:36 PM
With any new technology, there's always a certain learning curve and a period of expansion. But there comes a point at which the technology should be ubiquitous, or at least getting there, and that period doesn't seem to be coming as fast as it should in the healthcare market. A global survey staged by Validic shows how far the field has come, but more importantly, how far it has yet to go.
7/29/2015 1:19:15 PM
Intradiem says its new mobile tool targets all manner of supervisors who want instant alerts concerning company operations.
7/29/2015 1:01:00 PM
A contact center, which has also been referred to as a customer interaction center, is a central point in an enterprise from which all customer contacts can be managed.
7/29/2015 12:58:47 PM
Visual communication industry pioneer InFocus recently made some changes regarding its ConX video conferencing software. The latest improvements include the ability to connect up to 25 participants in an HD meeting room, new web browser plug-ins and the addition of mobile apps which will allow people to easily access the software through their personal devices.
7/29/2015 12:17:05 PM
The global SDN market is set to reach $3.52 billion by 2018, driven by a massive uptake in mobility and mobile services as well as the need for increasingly more efficient network infrastructure. The cloud is also playing a role in market growth, as the demand for cloud-based applications and services rises.
7/29/2015 12:15:25 PM
Packet Design recently landed a new patent in aid of helping users know what's going on in the network, built around a system that accurately displays information about communications traffic on a network.
7/29/2015 12:11:50 PM
The direct marketing and collection industries and others are continuing to digest and react vociferously to the language in the July 10 Federal Communications Commission (FCC) TCPA Omnibus Declaratory Ruling and Order which, among other things, defines new rules regarding how autodialers can or cannot be used for interacting with the public.
7/29/2015 11:59:49 AM
The extent to which the National Security Agency (NSA) has been gathering data from our mobile devices has been a hot-button issue for quite some time now. However, reports suggest that that hot button is due for a major cooling, as after November 29, the NSA will not be gathering mobile phone data en masse any longer.
7/29/2015 11:47:59 AM
Farmers Insurance looks to Guidwire to make processes more agile and cost-effective and to improve customer experiences.
7/29/2015 11:42:11 AM
Virima recently unveiled the FastPath Discovery Package (FDP), a suite of IT asset management tools for enterprises combined with consultant services. The solution will allow businesses to maintain accurate, timely inventory of their IT assets in a cloud database.
7/29/2015 11:34:34 AM
I entered the workforce in 2005, fresh out of college, and ready for the world. Lucky for me, this was before the economy tanked and at a time when communications technology was really starting to transform the workplace.
7/29/2015 11:22:14 AM
Will the third time be the charm for legislation to allow private collections agencies to collect unpaid taxes?
7/29/2015 11:10:33 AM
Finding the right solution can be difficult even for the most seasoned CIO, but Customer Magazine looks to make that process much simpler by identifying the best providers, so call center operators can make a more informed decision.
7/29/2015 11:03:22 AM
One of the companies providing comprehensive and scalable cloud communications solutions was just recognized by Frost & Sullivan as a Top 10 Provider for user-based market share in its North American Hosted Telephony and UCC service market report.
7/29/2015 10:52:15 AM
The development of information and communications technologies (ICT) has introduced a global marketplace in which virtually any location can be a source of competition. This means even a developing country can be a tech hub providing a wide range of services with the right investment. PostCy Data Center Limited, provider of dedicated servers and Web services, was established in the small island of Cyprus. But it now provides services across Europe and in its own country to businesses across all industry sectors.
7/29/2015 10:31:24 AM
Telemarketing legislation, like IT security, is something that can never sleep. Now Canada is taking a closer look.
7/29/2015 10:30:00 AM
Tone Software Corp., a global provider of comprehensive monitoring and management solutions for advanced communications and collaboration ecosystems, apparently has done it again with its latest offering.
7/29/2015 9:27:45 AM
The use of forecasting tools by businesses is on the rise. Indeed, IDC expects the advanced and predictive analytics market, which was valued at $2.2 billion in 2013, to reach $3.4 billion in 2018.
7/29/2015 9:25:22 AM
The PeopleMatter Institute has released the results of its fourth annual How Hourly Workforces Work survey, and it contained some interesting insights.
7/29/2015 9:18:24 AM
We hear a lot about network functions virtualization and software-defined networking these days, and a handful of communications service providers have already launched business-focused self-provisioning capabilities leveraging these technologies. But the fact remains that there are still a lot of unanswered questions and foggy terms related to NFV and SDN. The TM Forum, an industry association that focuses on CSP back office issues related to billing and operational support systems, is among the entities working to bring clarity and interoperability to these new terms and technologies.
7/29/2015 9:14:21 AM
It was refreshing to speak with Darrin Whitney, GENBAND's Chief Information and Sustainability Officer, about GENBAND'S achievement in reaching BT Group's Silver Level Status and their participation in the Better Future Supplier Forum.
7/29/2015 8:05:33 AM
VoltDB recently announced that it has raised $9.8 million in a round of funding to extend its SQL in-memory database and drive the development of fast data-driven applications that work in real time. The round was led by strategic investors with participation from existing investors Kepha Partners and Sigma Prime Ventures.
7/29/2015 6:00:00 AM
The era of Big Data has created complex challenges for the typical enterprise seeking to do something with the myriad amount of information available to them for business intelligence.
7/29/2015 6:00:00 AM
The unpredictability of rodents, weather and even the power company itself is enough of an argument to investment in power protection.
7/29/2015 6:00:00 AM
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