Enterprise Demands In The Post-Pandemic Era

By Luke Bellos, Editor, TMCnet  |  March 03, 2022

The world is finally moving beyond the worst of the coronavirus, but its impact forever altered the way business will operate in the future. Now, enterprise executives are appreciating the need for advanced digital infrastructure to thrive in the post-pandemic economy.

At this year’s Mobile World Congress (News - Alert) in Barcelona, Dubber Corporation released a research study conducted by Cavell Group, uncovering the top trends communications service providers are prioritizing for enterprise customers in 2022.  According to Cavell’s findings, many customers are attempting to move beyond “band-aid’ responses used during the height of the pandemic, in order to integrate permanent digital infrastructure to support remote/hybrid activity.

"The first wave of the global pandemic rapidly accelerated unified communications and mobile, changing the service provider landscape materially. The second wave will not be the same, with enterprises looking to bolster solutions deployed in the first with greater security and compliance.” commented Matthew Townend, Executive Director, Cavell Group.

Outside of connectivity for distanced work activity, service providers are noticing a huge spike in demand for 5G solutions, cloud infrastructure, cyber security enhancements, as well as UCaaS/CCaaS/CPaaS offerings. These features are becoming so paramount, roughly one-third of surveyed enterprises will consider switching service providers this year to integrate these capabilities.

"As service providers move into 2022 and transition beyond the severe impacts of Covid-19, a set of new trends are poised to reshape the service provider landscape again. Dubber believes that 2022 will be a pivotal year for the global service provider industry as carriers seek to grow and adapt to the changes brought on by the mass distribution of workforces of the last two years.”

Edited by Maurice Nagle