Content Guru Unveils SMB-Focused Contact Center Bundle

Enterprises tend to get the most attention for the latest cloud-based contact center products. This makes sense, as big organizations often deal with higher customer volumes and larger workforces, making cloud solutions ideal for keeping up with urgent demands. But with smaller businesses also looking to join in on the cloud revolution, they need solutions tailored to specific needs, as well.

Customer experience solution company Content Guru is attempting to fix this with the release of storm® LITE, a new cloud-based contact center bundle specifically designed to provide SMBs with the essential resources needed to shift contact centers to the cloud. With this package, SMBs can completely manage their contact center operations from a self-service portal, regardless of where employees are physically located. Additionally, managers can access a number of workplace enhancements designed to improve agent performance, and consistently improve customer experiences.

storm® LITE is a financially viable option for SMBs, as Content Guru developers understand smaller companies simply don’t have the same financial resources as larger competitors. However, the package is focused on scalability, so customers can adapt their plan if their operational needs expand over time. The bundle also boasts an impressive 99.99% SLA availability, so business leaders can be certain contact centers are fully functional when they need them most.

“We are delighted to be launching storm LITE as our cost-effective option for smaller businesses,” commented Martin Taylor, Deputy CEO and Co-Founder of Content Guru “Enabling these organizations’ customer-facing operations to leverage the most cutting-edge cloud contact center technology in the marketplace will empower them to gain competitive advantage and expand more rapidly. storm LITE will see Content Guru on-boarding even more customers in 2022 and transforming customer engagement and experience in more places around the world.”

Edited by Maurice Nagle