Virtual PBX Featured Article

NovelVox Joins Avaya DevConnect Partner Program

January 13, 2022

By Luke Bellos - Editor, Virtual PBX

This week, contact center software developer NovelVox revealed acceptance into the Avaya DevConnect Partner Program. As a member of the program, NovelVox gains access to a wider global customer network, allowing the company to offer its innovative contact center solutions to support growing customer demands.

NovelVox solutions are specifically designed to provide contact center customers with a more personalized experience. In particular, the company’s Agent Accelerator solution allows agents to have complete visibility of customer information, allowing them to provide quicker, accurate service to ensure positive experiences. At the same time, the solution provides real-time monitoring and reporting capabilities, allowing managers to analyze agent performance and understand customer feedback.

“We aim to develop applications that simplify life for businesses and their customers, and NovelVox Agent Accelerator does that,” said Amit Gandhi, NovelVox CEO. “Agent Accelerator is a unified solution that gives agents the information they need on one screen so customers receive a more personalized experience and quicker call resolution. We believe businesses, as well as callers, look for personalization, so we offer industry-specific templates for agents as well.”

Becoming a member of DevConnect Partner Program not only allows NovelVox to offer its solutions to a wider base, it will also allow the company to evolve its product line with the help of Avaya’s highly experienced support network.

“Technology partners like NovelVox are enabling Avaya OneCloud Contact Center users to truly differentiate their customer experience,” said Susy Liem, Avaya Vice President of Product Management. “We are pleased to have NovelVox join our DevConnect program.”

Edited by Maurice Nagle



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