Harry's Inc. Invests In Playvox Workforce Management

Having impeccable customer service is a surefire way for a business to inspire brand and build a solid reputation. However, labor shortages and dispersed contact center operations are making it challenging for managers to keep up with evolving expectations, forcing many companies to turn to workplace tech developers to guarantee customers don’t leave them behind.

This week, workforce engagement solution developer Playvox revealed Harry’s Inc., a web-based men's grooming product company, is now using the Playvox Workforce Management platform to support North American customer experience operations. By investing in Playvox, customer service managers can now use real-time, AI-supported data analytics to forecast activity, allowing them to make smart scheduling decisions to ensure customers are continuously supported.

"Maintaining industry-leading customer service levels is a core part of our customer-first philosophy," said Todd Adrian, Senior Director of Insights and Customer Experience at Harry's. "Playvox Workforce Management was selected as our partner for their robust capabilities and ability to empower our team with greater visibility into coverage gaps, simplified scheduling updates, and robust forecasting to inform data-based staffing decisions to meet our metrics."

Harry’s will also benefit from detailed reporting features, allowing managers to better understand how agents can maximize their time with customers. The platform also boasts an intuitive, easy to read interface, so data can be easily shared with team members to create a data-supported customer experience strategy.

"We share the same commitment to fanatical customer satisfaction as Harry's," said Louis Bucciarelli, Chief Executive Officer of Playvox. "We are thrilled to welcome Harry's to the Playvox family and for their decision to leverage our AI-driven WFM platform to provide flexibility to their agents and best-in-class service levels for their customers."

Edited by Luke Bellos