NovelVox Adds Cisco Webex Contact Center Integrations

With the majority of consumer activity now digital, modern contact centers must adjust. Delivering quick and meaningful service is not an optional undertaking.

Contact center software developer NovelVox recently announced more than 75 third party integrations for Cisco Webex CC. These integrations support agents with a unified desktop interface featuring advanced productivity enhancements, reducing the need for multiple applications and empowering agents to focus on customer service.

"We are delighted to introduce NovelVox’s Integration Library to Webex CC,” commented NovelVox CEO Amit Gandhi. “The integration will not only help Cisco (News - Alert) Finesse customers with seamless Webex CC transitioning but also accelerate the adoption of this new cloud environment through a smarter agent desktop interface, workflows, and industry-specific optimization, all leading to an optimum agent and customer experience.”

Agents using Cisco Webex Contact Center can leverage popular applications, in order to provide quicker, more personalized experience and resolution. In addition, included in the release is workflow integrations for a number of specific industries.

Gandhi added, "We are committed to empowering agents with the right tools to enable the delivery of personalized customer experience. We have always been in sync with all technological moves that Cisco makes towards better CX, and that's why we are a proud Cisco Preferred Solution Partner.”

Edited by Maurice Nagle