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Stefania Viscusi Info



Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She has a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has been covering the telecom and call center industry for over a decade and specializes in commentary and coverage of both workforce management and unified communications topics.

Latest Articles

Research Finds Growth Potential for Enterprise Hosted PBX in Canada - 10/18/2019
Facebook Workplace Grows Steadily, Continues Advancing Features - 10/17/2019
Are Chatbots Actually Improving Customer Experiences? - 10/17/2019
Cloud Contact Centre v19 Announced - 10/11/2019
American Airlines Consolidating Call Center Operations - 10/11/2019
Ytel Raises Security Threshold with New One Time Password API - 10/04/2019
Sinch Acquires myElefant to Deliver Optimal Customer Services - 10/01/2019
Altus to Resell Webex Calling to US Businesses - 10/01/2019
Training for Upset Customers - 09/30/2019
Zadarma Intros Free CRM, Adds German to Interface - 09/26/2019
The Future of Call Centers Relies on AI - 09/26/2019
AudioCodes Brings AI to Meetings - 09/26/2019
Is Your Company Making BYOD Mistakes? - 09/26/2019
Avaya Joins iCERT to Expand Delivery of NG911 - 09/19/2019
Telestax Intros White Label Feature for CPaaS Products & Services - 09/19/2019
Vodafone Brings AI Chatbot 'Joe' to Fiji - 09/17/2019
When Call Center Training Becomes Critical - 09/13/2019
VirtualPBX Updates Affiliate Marketing Program - 09/13/2019
AppSmart Bolsters Expansion Plans with New Acquisition - 09/13/2019
New Research Uncovers Opportunities for UC Growth in APAC - 09/11/2019
PGi Announces New Executive Appointments to Drive Market Growth - 09/11/2019
LG Customer Care Goes High Tech with AI - 09/06/2019
Panasonic Brings Cloud UC to Europe - 09/06/2019
NICE inContact Announces FedRAMP Authorization for CXone - 09/06/2019
Do You Really Know CPaaS? - 08/30/2019
RDX to Buy Navisite - 08/30/2019
Hodusoft Announces Pay-as-you-go PBX Subscription Service - 08/29/2019
Ytel Adds Google Cloud Text-to-Speech to CPaaS Offerings - 08/29/2019
8x8 Signs Spearhead as Master Agent - 08/23/2019
Siris Affiliates Acquire TPx Communications - 08/21/2019
Kakapo Systems Takes Omnichannel to the Next Level with Email Queues for BroadSoft - 08/16/2019
888VoIP Partners with Jabra to Drive Better Communications Experiences - 08/16/2019
Star2Star Communications Announces Citrix Ready Status - 08/16/2019
Yeastar Gives Partners Tools for Cloud PBX Success - 08/08/2019
DialPad Recognized in Gartner 2019 Magic Quadrant for Worldwide UCaaS - 08/07/2019
PBX-Change Now Authorized Partner of Cisco WebEx Contact Center - 08/07/2019
Pensare Acquires Push for Nationwide UCaaS - 08/02/2019
Sococo Acquisition Pushes Virtual Office Teams Forward - 08/02/2019
Oxygrams Adds Video Chat to Content Sharing Platform - 08/01/2019
Absolute Updates Platform for Better Enterprise Resilience - 07/31/2019
Emojis Boost Company Culture in the Modern Workplace - 07/31/2019
Apiology Focused on Moving API Economy Forward - 07/26/2019
C3 Announces New National Channel Manager - 07/25/2019
Smart Communications Acquires Intelledox to 'Redefine Customer Engagement' - 07/24/2019
Avaya Chosen for New Moxy Hotels to Boost Guest Experiences - 07/24/2019
Getting Good Call Center Agents to Stick Around - 07/19/2019
Avaya Partners with FVC as Distributor in NWECA - 07/18/2019
Pexip Teams with Microsoft to Simplify Enterprise Communications - 07/17/2019
Adding Conversational AI to Your Contact Center - 07/12/2019
The Importance of Call Center Response During Weather Events - 07/12/2019
CoreDial Honored for 5th Year as Best Place to Work - 07/11/2019
nexogy Comments on 20 Years of Success - 07/10/2019
Managing the Virtual Office Employee - 07/10/2019
Emergency Call Centers Require Optimal Tools & Scheduling - 07/03/2019
Should You Use Hosted PBX or SIP Trunking for Your Business Phone System? - 07/02/2019
nexogy Helps Restaurant Complete Phone System Project - 07/02/2019
How Chatbots Fit into Call Center Scheduling - 07/02/2019
How Your Agents Talk to Customers Matters - 07/01/2019
Why Induction Training Must Be Part of the Onboarding Process - 06/26/2019
Duvet Days Bring Modern Flexibility to Call Center Scheduling - 06/26/2019
tyntec and Ooredoo Announce SMS Partnership for Indonesian Market - 06/25/2019
Fiber Optic Growth Heating Up in Latin America - 06/24/2019
A Call Center Onboarding Crash Course - 06/21/2019
Market Ripe for UC in Europe - 06/19/2019
Windstream Relaunches Virtual PBX for Hospitality - 06/19/2019
Reasons Your Call Center Needs Quality Assurance - 06/14/2019
Sparkhound Smooths Albemarle's Migration to the Cloud - 06/13/2019
Carolina Digital Phone Brings Hosted VoIP to Virginia School - 06/13/2019
Zadarma Lifts Toll-free Number Connection Fees In North America & Canada - 06/12/2019
New Entry-level VoIP Phone from Snom Brings Communication Ease to SMEs - 06/11/2019
What is Workforce Management and Why Do I Need it in 2019? - 06/07/2019
IPFone & Telegration Bring Cloud Communication Services to U.S. Businesses - 06/06/2019
Moxa Continues Support for Industry 4.0 with OPC UA FLC Testbed Participation - 06/06/2019
Telia Norway Partners with IMImobile for Interactive Customer Journeys - 06/04/2019
Crawford Technologies and Zia Consulting Bring Document Storage Online - 06/04/2019
Appian & Twilio Come Together for Better Contact Center Experiences - 05/31/2019
Workforce Management Today: Overseeing Multi-generational Employees - 05/31/2019
Arkadin Supports Modern Workplaces with New Cisco Webex Calling Offering - 05/30/2019
Why Call Centers Need WFM - 05/22/2019
Want to Do Call Center Scheduling Better? Consider Set Hours - 05/20/2019
Dialpad Answers EMEA Cloud Communications Demand - 05/20/2019
AudioCodes SBCs Now Interoperate with the Amazon Chime Voice Connector - 05/17/2019
PGi Brings UCaaS to EMEA with GlobalMeet - 05/17/2019
Secure Messaging No More: WhatsApp Urging Users to Update App After Attack - 05/17/2019
White Label Hosted VoIP Provides Market Differentiation for Small Business - 05/16/2019
Textmunication Ready for Mobile Future, Announces New Platform to Support RCS - 05/14/2019
Managing Absence in the Call Center - 05/09/2019
MNF Group Intros UCaaS and CPaaS Offerings - 05/09/2019
SherWeb & Convey Partner to Bring Advanced Cloud Services to US Market - 05/09/2019
Survey Reveals Small Businesses Continue to Thrive in U.S. Economy - 05/08/2019
IntraNext Systems Helping VoIP Call Centers Keep Data Secure - 05/01/2019
WIT Software Partners with Sinch for Next Gen Mobile Customer Engagement - 04/30/2019
New Ooma Office Features Help Small Businesses Manage Communications - 04/30/2019
Mitel Honored As Top Vendor for Mid-Market & Enterprise PBX Offerings - 04/25/2019
School District of Philadelphia Partners with VoIP Networks to Modernize UC - 04/23/2019
Cape Cod Healthcare Picks Avaya to Improve Patient Experiences - 04/23/2019
Global Hosted PBX Market to See Billion Dollar Growth - 04/18/2019
RingCentral, PCM Partner to Bring Cloud Communications to Businesses US & UK - 04/18/2019
RingCentral, PCM Partner to Brind Cloud Communications to Businesses US & UK - 04/18/2019
Patton Electronics Announces Official Release of Virtual CPE Products - 04/17/2019
CoreNexa Contact Center Solution Fosters Optimal Engagement - 04/12/2019
Evolve IP Says Accreditation with Cisco BroadCloud Calling Almost Ready - 04/10/2019
Vindaloo VoIP Intros New Mobile SIP Dialer - 04/10/2019
Cloud PBX Reselling Done Right - 04/08/2019
Securing Cloud Communications is Possible, If You Ask the Right Questions - 04/08/2019
Time-Sensitive Networking Testbed from IIC Making Strides for IIoT - 04/04/2019
New IGEL & Jabra Partnership Focuses on Improved Endpoint Collaboration - 04/03/2019
Netflix Picks Teleopti for Contact Center - 04/02/2019
Evolve IP Buys, Ramps Up Call Recording Capabilities - 04/02/2019
New Mitel App Offers Mobile Communications for Small Business Users - 04/02/2019
New Telinta API Allows VoIP Service Providers to Offer thinQ Phone Numbers - 03/25/2019
Closing the 5G Gap: Southeast Asia Making Key Development Moves - 03/22/2019
Mitel Updates Performance Analytics Solution for UC - 03/21/2019
HP Picks Zoom for Video Conferencing - 03/20/2019
VoIP Innovations & Thrio Partner to Drive CX Improvements in the Call Center - 03/20/2019
Welcome Poly: A New Name, New Focus & New Offerings - 03/19/2019
Lifesize Intros New 4K Video Conferencing Systems - 03/19/2019
Improvements in the Contact Center Start with Better Listening & WFM Tools - 03/12/2019
Making the Case for the Sprint/T-Mobile Merger: Rural America's Fighting Chance - 03/12/2019
NHSP Embarks on Digital Transformation Journey with Help from RingCentral UK - 03/11/2019
New Airtel, Zoom Partnership Brings Power of UC to Businesses in India - 03/11/2019
Intermedia Launches Unite Envision, A Real-time Look into Communications Experiences - 03/07/2019
DVSAnalytics Integrates Workforce Optimization Tools with RingCentral UCaaS Solution - 03/06/2019
Enterprise-grade HD Video Conferencing Goes Mainstream in Australia - 03/06/2019
Cloud Business Communications Market Thriving - Digerati Focuses on Acquisitions - 03/05/2019
Avaya Discounts Communications Solutions to Support Women-owned Small Businesses - 03/05/2019
Jenne Helps Partners Track Sales with New Cloud Commissions Tool - 02/27/2019
Study Finds More Enterprises Turning to Cloud for Communications Needs - 02/27/2019
IMImobile Adds WhatsApp Business to Cloud Communications Platform - 02/26/2019
Ribbon Communications Honored for Real-time Communications Security Offering - 02/26/2019
AudioCodes & Colt Provide Advanced UC Services for Businesses in Europe - 02/26/2019
VoIP Finds Place in Healthcare - 02/22/2019
Verint Recognized for Excellence in Workforce Engagement Management - 02/22/2019
GL Communications Updates NG9-1-1 Testing Tool, Adds Instant Messaging - 02/22/2019
Real-time Messaging & Video Conferencing Make Way to Crowd Sourced Drug Delivery Market - 02/22/2019
What to Look for in a VoIP Provider - 02/20/2019
Toll Free Number: You Can't Really Do Business Without It - 02/20/2019
VisibilityOne Helps IT Proactively Monitor Video Conferencing - 02/20/2019
5G Trials Happening Now in India, BSNL & Ciena Team Up - 02/13/2019
Alloys Partners with Grandstream to Offer VoIP Solutions in Australia - 02/12/2019
Monster VoIP is a Fully-Hosted Phone System with Enterprise Features - 02/12/2019
Unified Office Makes Dental Practice Productivity Pain Free - 02/11/2019
Telebu Delivers Better Audio Conferencing for Karnataka Revenue Department - 02/11/2019
Call Recording Provides Necessary Backup for Decker Truck Lines - 02/11/2019
Improving the Call Center Culture Has Huge Benefits - 02/08/2019
VoIP Service Providers: Complying with Telecom Taxes Just Got Easier - 02/07/2019
8x8 Pushes Customer Communication Experiences to New Heights - 02/07/2019
3 Things Your Call Center Scheduling Software Should Include - 02/06/2019
New AudioCodes Gateway Merges Bots & Intelligent Voice Communications - 02/06/2019
Business VoIP Goes Mobile with New DECT IP Phones from Grandstream - 02/06/2019
FixStream Intros Version 9.0 of Enhanced AIOps+ Platform - 02/04/2019
Unified Office Launches Virtual Communications Console for Dental Practices at ITEXPO 2019 - 02/04/2019
Fanvil Announces New 20-line Enterprise IP Phone - 01/31/2019
New Multicast Speaker from CyberData Impresses with Low Retail Price Point - 01/31/2019
Zip911 Launches alertTree at ITEXPO 2019 - 01/31/2019
New Audio Conferencing Technology from Nureva Offers Better Control in Large Spaces - 01/31/2019
Matrix Comsec to Launch New Solutions at ITEXPO this Week - 01/30/2019
CoreDial's Ken Lienemann to Deliver Keynote on Benefits of CCaaS at ITEXPO - 01/30/2019
Telinta and thinQ Team Up at ITEXPO - 01/30/2019
Managing the Workforce: It's Never Easy to Say Goodbye - 04/06/2017
Sales Prospecting Doesn't Have to Be Hard - 04/05/2017
Part-time Work Matters, Even in the Call Center - 04/04/2017
Call Center Shrinkage: Cut the Small Talk - 04/04/2017
Shift to a Recurring Revenue Model Today - 04/03/2017
Office 365: Is Your Contact Center Making the Most of It? - 04/03/2017
Conferencing Zone Week in Review: Revolabs, Yamaha, Microsoft, Logitech - 04/01/2017
Contact Center Solutions Week in Review: Serenova, Amazon, Genesys - 04/01/2017
APIs Make Communicating Easier - 03/30/2017
Waze + Dunkin Donuts: A Match Made in Heaven for This New England Girl - 03/29/2017
Caring for Your Workforce: Are You Doing Enough? - 03/28/2017
New Yamaha CS-700 Makes Powerful Conferencing a Breeze for Small Teams - 03/27/2017
Wearable Trackers Are Not a Passing Fad - 03/24/2017
Evoke Emotions If You Want to Increase Sales - 03/21/2017
Monet Software WFO Live Wins Innovation Award - 03/20/2017
Contact Center Solutions Week in Review: VHT, Enghouse, TAS United - 03/18/2017
Gemalto Helping Companies Cross the Licensing Chasm - 03/17/2017
Sales Coaching: Do You Have What it Takes? - 03/15/2017
Performance Musts for Call Center Managers - 03/14/2017
Better Customer Relationships Start at the Call Center - 03/13/2017
Contact Center Solutions Week in Review: 8x8, NewVoiceMedia, Aspect - 03/11/2017
Conferencing Zone Week in Review: Revolabs, West, Vaddio - 03/11/2017
WFM: Continuous Improvement with Quality Monitoring - 03/09/2017
Delivering Optimal Customer Care Today: What's it Take? - 03/09/2017
To Be or Not to Be Formal: Speech Analytics Helps You Decide - 03/08/2017
Onboarding New Hires for Sales Coaching - 03/08/2017
Better Care Will Bring Customers Back for More - 03/06/2017
Contact Center Solutions Week in Review: Callidus, Cyara, Bright Pattern - 03/04/2017
Servitization: Changing the Game for Manufacturers Today - 03/02/2017
Conferencing Zone Week in Review: Amazon, Avaya - 02/18/2017
Contact Center Solutions Week in Review: Amdocs, NeoNova, Yappy - 02/18/2017
Call Center Hiring: Don't Skimp on Scheduling - 02/16/2017
Customer Care: When Picking Favorites is Okay - 02/16/2017
ISI to Spotlight UC, Call Accounting at Upcoming Cisco Geekfest - 02/15/2017
Communications Applications Week in Review: Starbucks, Dialogic, Vertical, Sonus - 02/11/2017
Netskope and Viptela Partner for Hybrid Wan - 02/10/2017
Are You Doing Enough for Young Consumers? - 02/09/2017
New IP Phone from Digium Brings Affordable HD Touchscreens to Businesses - 02/09/2017
Vertical Communications Announces Vertical Wave IP 6.0 at ITEXPO - 02/08/2017
Getting Cloud Computing Right with Cloud Perspectives - 02/07/2017
Communications is Still Key: 888VoIP Talks Partners, ITEXPO - 02/07/2017

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