Stefania Viscusi Info


Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She has a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has been covering the telecom and call center industry for over a decade and specializes in commentary and coverage of both workforce management and unified communications topics.

Latest Articles

Fisher & Paykel Picks Vonage for Global Customer Support - 11/24/2020
NRTC Managed Services Group Ramps Up Offerings for Rural America During COVID-19 - 11/19/2020
8x8 Takes Strong Position in 2020 Gartner Magic Quadrant for CCaaS - 11/18/2020
Bond Protects Employee Security Outside of the Office - 11/18/2020
Enreach Buys Botsquad, Adds Conversational AI to Portfolio - 11/16/2020
Sungard AS Grows Next-Gen AWS MSP Partners - 11/16/2020
Telinta Teams with Alcatel-Lucent Enterprise to Automate Provisioning of SIP Phones - 11/16/2020
Customers Demand Digital, Personalized Experiences for 2020 Holiday Shopping Season - 11/16/2020
City of Buffalo Moves Quickly for 311 Cloud Contact Center Amid COVID-19 Shutdowns - 11/06/2020
Onix Expands Google Cloud Offerings - 11/06/2020
Startups Gain Access to RingCentral via AWS Activate Console - 11/06/2020
IntelePeer Boosts Contact Center CX Capabilities - 11/06/2020
Powtoon Launches Visual Communication Platform - 10/30/2020
Airtel Launches Airtel IQ, Cloud Omni-Channel Communications Platform - 10/29/2020
Inspiro Picks WorkGenda to Boost Contact Center WFM - 10/29/2020
Semos Cloud Shows Off Innovative HR Tools at SAP SuccessConnect EMEA - 10/23/2020
Talkdesk Teams with Calldesk for Conversational AI in Contact Centers - 10/22/2020
Lifesize Partners with Omilia to Bring Conversational AI to the Contact Center - 10/22/2020
8x8 Helps phoenixNAP Operate-from-Anywhere with its Cloud Communications Platform - 10/14/2020
Bandwidth to Acquire Voxbone - 10/14/2020
H&M Using Nuance Virtual Assistants for Live Chat on Google Search & Maps - 10/14/2020
Intelisys Now Platinum Partner in 8x8 Open Channel Program - 10/07/2020
DIDWW Intros API - 10/07/2020
SpeechLogix and CounterPath Team Up for Better Agent Performance in the Call Center - 10/07/2020
Premier CX Personalizes On-Hold Time for Customers - 09/29/2020
Zappix & HGS Digital Partner for Better Omnichannel Customer Experiences - 09/29/2020
Melrose Labs Partners with Phronesis to Protect Businesses from Fraud - 09/24/2020
Avaya Spaces Makes Virtual Learning Possible Across the Globe - 09/24/2020
More Contact Centers Embrace WFH During COVID-19 - 09/24/2020
CCi Voice Acquires Tele-Verse Communications, Expanding Footprint in Northeast - 09/16/2020
West Texas Bank Successfully Enhances Communications Efforts with RingCentral - 09/16/2020
8x8 Expands Global Business Development, Appoints Chief Revenue Officer - 09/16/2020
Infobip Helping Brands Create More 'Moments' with their Customers - 09/10/2020
ENTA Chooses RingCentral to Improve Patient and Employee Engagement - 09/10/2020
RingCentral Australia Signs Master Agent Agreement with Westcon-Comstor - 09/10/2020
Remote Collaboration Soaring, Zoom & Facebook Announce New Video Integrations - 09/08/2020
First Insight Enhances VoC Analytics Platform - 09/08/2020
Patton's VoIP Services Pass Interoperability Testing with New SIP Offerings from Deutsche Telekom - 09/08/2020
Telarus Partners with Mobile Solutions for Complete Mobility Services - 09/04/2020
Voxox Powers Virtual PBX for Small Businesses in Nigeria - 08/28/2020
Vonage Awarded for CPaaS Platform - 08/27/2020
Insurance Agency Shifts to Remote Work with 8x8 Cloud Communications - 08/27/2020
New Red Box Recording Solution for Microsoft Teams - 08/21/2020
DVSAnalytics Intros WFOaaS Offering for Amazon Connect - 08/21/2020
VyStar Seeking to Fill Contact Center Seats in Florida - 08/21/2020
Noble Collaboration Now a Vodia Preferred Distributor in Spain & Portugal - 08/17/2020
USC Moves to Hybrid Remote Learning with Help from Tech Partners - 08/14/2020
Merseyrail Accelerates Digital Transformation Forward with Kronos - 08/13/2020
Study Uncovers Global Shift in Future of Work for Tech Employees - 08/13/2020
2600Hz Wins 2020 Best Wholesale Cloud Communications Provider - 08/07/2020
Fuze Boosts Enterprise Communications with New Patent - 08/07/2020
Onepath Strengthens Remote Workforce with UCaaS Offering - 08/07/2020
Pax8 Joins RingCentral As Channel Partner - 07/30/2020
Great Plains Communications Empowers Enterprise Customers with Managed Wi-Fi - 07/30/2020
Investors Bank on Talkdesk, New Series C Funding Announced - 07/30/2020
eGain Automates Customer Engagement for Financial Services Giant - 07/24/2020
Boostlingo 4.1 Features Popular Zoom Integration - 07/24/2020
Zuper Boosts Customer Service, Brings Support Agents & Field Teams Together via Zendesk - 07/24/2020
RingLeader Recognized as Emerging Networking and UC Vendor - 07/24/2020
IPFone Boosts Communications Delivery During COVID-19 with Help from Ribbon Communications - 07/21/2020
Colorado Call Center Using Virtual Assistant for Unemployment Support Line - 07/20/2020
IPFone Boost Communications Delivery During COVID-19 with Help from Ribbon Communications - 07/20/2020
Business VoIP Provider AstraQom Opens Latin America Office - 07/20/2020
MaxoTel Brings VoIP to Australia with Help from Grandstream - 07/13/2020
Sabio Group Reaches Further into European CX Market wit Coverage Group Buy - 07/10/2020
Lifesize Expands Connectivity Options to Microsoft Teams & Other Video Conferencing Providers - 07/10/2020
Conn3ct Buys IVR Tech Company ICR - 07/10/2020
Telinta Makes Provisioning for IP Phones Easy Adds Grandstream and Yealink - 07/02/2020
Bright Pattern Takes Hurtigruten Call Center Remote During COVID-19 - 07/02/2020
Amazon Ramps Up Customer Support in India - 07/02/2020
Genesys Cloud Assists Avtex Streamline & Improve Client Experiences - 07/02/2020
Workforce Logiq Intros IQ Location Optimizer for Improved Talent Sourcing - 06/26/2020
CommsPlus Signs Master Agent Agreement for Avaya Cloud Office in Australia - 06/26/2020
ASAPP Picks Flexential to Support Computing Power for AI Research - 06/26/2020
Sinch Buys ACL Mobile to Expand into India - 06/19/2020
Batelco Intros Cloud UC Solution for Businesses in Bahrain - 06/19/2020
ZenFi Networks Partners with PacketFabric for Enterprise Cloud Connectivity - 06/19/2020
Vonage Appoints New CEO - 06/12/2020
Serenova & Fuze Team to Deliver UC & Cloud Contact Center Solutions to the Enterprise - 06/12/2020
WFH Goals: Employees Get Office Phone Extensions with netTALK Business - 06/12/2020
Martello Appoints VP Global Partnerships and Sales - 06/04/2020
New Mexico Call Center Shutters Amid Pandemic - 06/04/2020
Teleinfo Media Call Centers Now Cloud-based - 06/04/2020
Sytel Launches Global Compliance Engine for Call Centers - 05/29/2020
Optus Launches Webex Contact Center in Australia - 05/29/2020
Zadarma Project Answers the Call for VoIP Numbers in Ireland - 05/29/2020
DWD Expands Call Center Hiring and Staffing to Assist Unemployed Wisconsinites - 05/22/2020
Horizon Partners with Alianza on New Enterprise Cloud Communications Suite - 05/22/2020
PossibleNOW Partners with Numeracle for Trusted Call Services - 05/22/2020
London's Infobip Opens US Headquarters - 05/15/2020
Unemployment Benefit Wait Times Prompt New Call Center Hiring - 05/15/2020
Business Conferences Shifting Online with Help of GlobalMeet - 05/15/2020
RingCentral Helps Goosehead Insurance Bring Entire Workforce Online - 05/08/2020
Vonage Powers Telehealth Solution for CTI Africa - 05/08/2020
Businesses Using VoIPstudio Now Have Access to Emergency Call Capabilities - 05/08/2020
Tencent Intros Enterprise HD Cloud Conferencing in Malaysia - 05/01/2020
Servion Announces New Cisco Certifications to Strengthen Position in Canada - 05/01/2020
Puzzel Purchases U-WFM in UK Expansion Plan - 05/01/2020
BCM One Acquires nexVortex to Accelerate SIP in the Enterprise - 04/24/2020
Evolve IP Prioritizes Telemedicine Solution Deployments During COVID-19 - 04/24/2020
Canonical Offering Managed Apps to Help Organizations Modernize - 04/20/2020
New ACD Queues Pro from VirtualPBX Helps Large Call Teams - 04/20/2020
New Voice Monitoring Solution from Insightful Technology Reduces Risk - 04/16/2020
VoiceNation Announces Workforce Increase Amid COVID-19 Uncertainty - 04/16/2020
NorthStar Home Chooses 8x8 for WFH Support During COVID-19 - 04/10/2020
ConvergeOne Bringing New Avaya Cloud Office to Mid-Market - 04/09/2020
Jacada Offers Free Customer Service Automation Solutions During COVID-19 Pandemic - 04/08/2020
DOJ Puts Stop to Telecom Carriers Facilitating Robocall Fraud - 04/03/2020
New MSP Ascend Technologies Launches in the Midwest - 04/02/2020
Replicant Brings AI to Call Centers During COVID-19 - 04/02/2020
Melrose Labs Launches Voice Conferencing for UK Customers - 04/02/2020
Bright Pattern Backs Call Centers with Virtual Capabilities During COVID-19 Pandemic - 03/27/2020
CounterPath Opens Virtual Meeting Rooms & Joins FCC 'Keep Americans Connected' Initiative - 03/24/2020
As Remote Workforce Grows, AudioCodes Intros Live for Microsoft Teams - 03/24/2020
Nextiva Celebrates Brand New Headquarters in Arizona - 03/19/2020
Du Establishes Distance Initiative in UAE Amid COVID-19 Closures - 03/19/2020
CallTower Offers Support for Remote Work as COVID-19 Spreads - 03/17/2020
COVID-19 Closes Verizon Call Center in South Carolina - 03/17/2020
Noetica Gains Patent for Live Person Detection in Automated Calls - 03/12/2020
New Call Routing Feature from NEC Reduces Telephony Spend - 03/12/2020
Zoom Now Offering Referral Partner Program for Master Agents - 03/11/2020
HomeToGo Chooses Talkdesk to Boost Salesforce and Customer Experiences - 03/11/2020
CloudConnect Makes Next Gen Communications Possible for SMEs - 03/06/2020
How to Use Voice of the Customer Tools to Improve Messaging - 03/06/2020
Digerati Says Nexogy Buy Will Close Soon - 03/06/2020
Qunifi Teams with Vonage for Better Business Collaboration - 02/25/2020
NICE inContact CXone Recognized for Innovation - 02/25/2020
Tritium Picks RingCentral Australia for Digital Transformation - 02/25/2020
Telinta Steps up MVNO Availability for Travelers with eSIM - 02/21/2020
TelcoBridges and netsapiens Partner for Improved Network Transformation - 02/21/2020
Dermalogica Smooths Customer Experiences with 8x8 - 02/21/2020
Ozonetel Makes Live Call Analytics Possible for the Call Center - 02/21/2020
Verint Named Intelligent Virtual Assistant Leader - 02/21/2020
Spok Boosts Clinical Workflows with New Name & Cloud Platform Upgrades - 02/21/2020
Comcast Buys Blueface, Adds UCaaS to Business Portfolio - 01/29/2020
Altura & RingCentral Partner to Bring Cloud Solutions to More US Enterprises - 01/29/2020
How to Reduce Churn & Keep Call Center Agents Engaged - 01/24/2020
CallTower Fills the Gaps for Microsoft Teams Users - 01/23/2020
Melrose Labs Now Offering Cloud Communications in Europe - 01/22/2020
Telkomsel Picks Metaswitch to Offer More UC for Businesses in Indonesia - 01/17/2020
Peerless Network Picks Ribbon's Cloud2Edge for New CloudPBX - 01/17/2020
ORGANO Gets Customer Experiences in Shape with Talkdesk - 01/15/2020
Manhattan Associates and Twilio Step-up Customer Engagement for Retailers - 01/15/2020
SIP Trunking Market on the Rise, Strong Growth Predicted - 01/06/2020
Anywhere365 Lands Significant Investment From Bregal Milestone - 01/06/2020
Cyara and VoiceFoundry Bringing More Contact Centers to the Cloud - 01/03/2020
ValuTel Communications Beefs Up UC Offerings - 01/03/2020
New Secure Device Management Solution from Vodafone Idea & IBM - 12/27/2019
CPaaS on the Move: Strong Growth Across All Regions Predicted - 12/27/2019
US Real Estate Franchise Moves Contact Center to Cloud with Five9 - 12/27/2019
Chatbots Enhance & Streamline Call Center Experiences for PSCU - 12/27/2019
New BroadSource Patent for Adaptive Cloud UC Technology - 12/20/2019
Focused on Better Customer Experiences, CallMiner Closes $75M Investment - 12/20/2019
Avaya Picks SYNNEX to Deliver New Cloud Office UCaaS Solution - 12/20/2019
Fuze Announces Enhancements to Enterprise Communication Offering - 12/20/2019
AudioCodes Expands Partnership with AWS and Amazon Chime - 12/20/2019
TelServ Releases New Business VoIP Offerings - 12/13/2019
Recent Communications Spreading Holiday Cheer with VoIP Services - 12/13/2019
Why Fax is Still Important in Business Digital Transformation Strategies - 12/06/2019
Diversity Taking Precedence in Today's Workforce - 12/05/2019
Dubai Police Call Center Making Giant Strides, Receives ISO 18295-1:2017 Certification - 12/04/2019
Mitel Deepens Relationship with AWS, Improves Business Collaboration Offerings - 11/27/2019
Call Centers and Small Businesses Go Hand-in-Hand - 11/27/2019
3 Reasons to Choose Unified Communications - 11/27/2019
ITEXPO Exhibitor Peerless Network Signs with Master Agent Sandler Partners - 11/25/2019
Grandstream Intros New Smart IP Video Phone for Busy Professionals - 11/25/2019
Mitel Makes Big Moves to Improve Customer Experiences - 11/25/2019 Adds SAM.AI for Enhanced Quality Management - 11/21/2019
Avaya Takes DaaS Offering to Canada and Europe - 11/12/2019
Workforce Insight Buys Key Player in WFM and HCM - 11/12/2019
Ribbon Helps Deliver Emergency Calling Solutions in Japan - 11/12/2019
IDC Distinguishes Top Innovators in Disaggregated Routing - 11/11/2019
Pareteum Experience Cloud Helps Legos Expand Services Beyond France - 11/07/2019
Tadiran Telecom Intros White Label UCaaS Partner Program - 11/07/2019
Hodusoft Adds Real-time Monitoring to Hosted PBX Software - 10/31/2019
Semafone Brings Secure Payment Transactions to Unytalk - 10/30/2019
Lighting Up Operations with VoIP - 10/30/2019
New White Label Reseller Program Expands Reach for DLT Telecom - 10/25/2019
EKINOPS Completes Media Gateways Certification with BT Wholesale - 10/25/2019
New Hosted VoIP System Improves Multi-site Operations for North Carolina Oil Company - 10/24/2019
Contextual Data Key for Customer Interactions - 10/21/2019
Research Finds Growth Potential for Enterprise Hosted PBX in Canada - 10/18/2019
Facebook Workplace Grows Steadily, Continues Advancing Features - 10/17/2019
Are Chatbots Actually Improving Customer Experiences? - 10/17/2019
Cloud Contact Centre v19 Announced - 10/11/2019
American Airlines Consolidating Call Center Operations - 10/11/2019
Ytel Raises Security Threshold with New One Time Password API - 10/04/2019
Sinch Acquires myElefant to Deliver Optimal Customer Services - 10/01/2019
Altus to Resell Webex Calling to US Businesses - 10/01/2019
Training for Upset Customers - 09/30/2019
Zadarma Intros Free CRM, Adds German to Interface - 09/26/2019
The Future of Call Centers Relies on AI - 09/26/2019
AudioCodes Brings AI to Meetings - 09/26/2019
Is Your Company Making BYOD Mistakes? - 09/26/2019
Avaya Joins iCERT to Expand Delivery of NG911 - 09/19/2019
Telestax Intros White Label Feature for CPaaS Products & Services - 09/19/2019
Vodafone Brings AI Chatbot 'Joe' to Fiji - 09/17/2019
When Call Center Training Becomes Critical - 09/13/2019
VirtualPBX Updates Affiliate Marketing Program - 09/13/2019
AppSmart Bolsters Expansion Plans with New Acquisition - 09/13/2019