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Stefania Viscusi Info

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Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.

Latest Articles

Call Recording Week in Review: CTI Group, Telcom & Data, RingCentral - 04/18/2015
Call Center Software Week in Review: Five9, Avaya, Empirix - 04/18/2015
Comings and Goings: GENBAND Appoints New EVP & CMO - 04/15/2015
Five9 Highlights 2015 Contact Center Trends - 04/15/2015
How to Do Customer Journey Mapping the Right Way - 04/15/2015
How to Build a Customer Journey Map - 04/14/2015
Call Center Software Week in Review: Five9, Vocalcom, Ytel, InMoment - 04/11/2015
Call Recording Week in Review: SIP Print, ContactPoint, iOS Call Recorder - 04/11/2015
As Technology Advances, Could Doctor Visits Become a Thing of the Past? - 04/08/2015
Comings & Goings: GENBAND Welcomes New SVP of Global Channel Sales - 04/08/2015
Feeling Depressed? Get Rid of Your Facebook - 04/08/2015
Online School Improves Operations with Five9 Call Center Software - 04/08/2015
New Partnership Delivers Cloud-based Speech Analytics for Canadian Businesses - 04/02/2015
REVE Systems Slashes Price of Instant Messaging Module in Half - 04/02/2015
Americans Need Lesson in International Data Usage - 04/01/2015
Map the Customer Journey if You Want to Succeed - 04/01/2015
ACS Solution Helps Call Center Win the Race in Customer Care - 03/31/2015
NewVoiceMedia Helps JustGiving Better Customer Support Globally - 03/31/2015
Call Recording Week in Review: SIP Print, NICE, Red Box Recorders - 03/28/2015
Wearable Fitness Market to Have Benefits All Around - 03/25/2015
How Much Longer Will You Be Carrying a Wallet in Your Pocket? - 03/25/2015
SIP Print Finds Sweet Spot in European Market - 03/23/2015
Call Recording Week in Review: CallFinder, Twilio, ASC - 03/21/2015
Call Center Software Week in Review: CafeX, Nuance, Avaya - 03/21/2015
Call Center Software Week in Review: SugarCRM, DialogTech, Enghouse Interactive - 03/14/2015
Call Recording Week in Review: Red Box Recorders, Allworx, Subsentio - 03/14/2015
Women in the Channel: Creating a Voice and Place for Female Tech Leaders - 03/13/2015
Twitter Leads the Pack in Social Customer Care - 03/12/2015
No Annual Contract: How a Business Phone System Should Be - 03/12/2015
Vonage Business VoIP: Making the Life of Start-Ups Easier - 03/12/2015
Call Recording Week in Review: Bluewire, CTI Group, Samsung - 03/07/2015
Call Center Software Week in Review - 03/07/2015
Answering Questions Faster for Better Multichannel Customer Experiences - 03/05/2015
Call Center Software Week in Review: Unify, Infusionsoft, Esna - 02/28/2015
Call Recording Week in Review: CTI Group, Contact Solutions, Ecosmob - 02/28/2015
Insurance Customers Are Having the Worst Support Experiences - 02/26/2015
GENBAND fring Ups the Ante for CSPs: More RTC Possibilities Abound - 02/25/2015
What's the Fastest Way to Lose Customers? Ignore the Digital World - 02/23/2015
Better Customer Interactions Every Time with Intradiem & SSA Solutions - 02/20/2015
Conversocial Lets Users Join Crowd, Help Customer Support - 02/20/2015
BT & Scala Deliver Better In-Store Interactions for Customers - 02/20/2015
It's Still All About the Voice of the Customer - 02/19/2015
Verint Drives Better Customer Engagement with Latest Release - 02/19/2015
Jacada Helps South African Telecom Deliver Better Customer Support - 02/19/2015
Outbound Call Center Week in Review: Avaya, Fonality, Enghouse - 02/14/2015
Call Center Software Week in Review: Zendesk, Resolve Systems, WalkMe, Altura - 02/14/2015
Love is in the Air: How Loyalty Programs Can Win Customer Hearts - 02/11/2015
Transform Customer Care in 2015 with Outbound and Mobile - 02/10/2015
Five9 Cloud Call Center Software Lights the Way for Solar Panel Company - 02/10/2015
Dialogic Talks WebRTC, NFV at ITEXPO - 02/10/2015
Grandstream Highlights 2014 - 02/09/2015
3CX Talks Dallas Move, WebRTC Focus - 02/05/2015
Retailers Take from Call Center Playbook: Customer is the MVP - 02/04/2015
Is Mobile Necessary for Better Customer Care? - 02/04/2015
Call Center Software Week in Review: Five 9, Vocalcom and More - 01/31/2015
Xorcom Updates TwinStar - 01/29/2015
Voice4Net Talks WebRTC in the Contact Center - 01/29/2015
If WebRTC is Invisible, Can We Truly Gauge Success? - 01/28/2015
WebRTC Use Cases Are a Huge Motivating Factor - 01/27/2015
WebRTC is Much Like VoIP and Will Soon Have its Day - 01/27/2015
Outbound Call Center Week in Review: Cisco, DialAmerica, TeleVoice, 8x8 - 01/24/2015
Call Center Software Week in Review: Enghouse Interactive, OpenMarket, Business Systems - 01/24/2015
What Do Contact Centers Really Need in 2015? - 01/22/2015
Why Mobile Needs to Be Part of Your Customer Service Strategy - 01/22/2015
When's the Best Time to Buy a New TV? - 01/21/2015
Success in Sales Comes from Structure, Good Attitude - 01/21/2015
Mobile Coupons Gain Traction, More Shoppers Buy-In - 01/21/2015
Better Biometrics Mean Safer Mobile Devices - 01/20/2015
Call Accounting at its Best: Avotus Awarded Product of the Year Award - 01/20/2015
Wearable Tech with a Twist: Chipp'd Lets Users Share Customized Content - 01/19/2015
Outbound Call Center Week in Review: Toshiba, Vodafone, Five9 - 01/17/2015
Call Center Software Week in Review: Jabra, Momentum CRM, AVST - 01/17/2015
Atlas Communications: The Power of the Cloud - 01/14/2015
Today's TechFast: 5G, Telehealth &CRM - 01/08/2015
Remote Patient Monitoring Offers Better Care Options for Aging Baby Boomers - 01/07/2015
Today's Customers are A Lot Smarter than Companies Think - 01/07/2015
Mobile Key to Better, More Efficient Human Services - 01/06/2015
Ease of Use Key to Wearable Tech Success - 01/06/2015
Can Brick and Mortar Retailers Survive as Mobile Commerce Grows in 2015? - 01/06/2015
How to Survive 2015: Keep Your Employees Happy - 01/06/2015
fring in the New Year - 12/29/2014
2015 Trends: WebRTC, Communications Innovation & More - 12/22/2014
GENBAND: A Look Back at 2014 - 12/18/2014
GENBAND fring Opens New Israel Office - 12/16/2014
Kandy Makes its Way to Paris - 12/16/2014
Call Center Software Week in Review: Aspect, Pegasystems, Ovum - 12/13/2014
Real Time Applications: A Closer Look at Virtualization - 12/12/2014
Keeping Customer Top of Mind: CRM in 2015 - 12/09/2014
Customer Care Technology Helping Score Touchdowns beyond the Call Center Walls - 12/09/2014
As Social Networks Dominate, Customer Care Remains Critical - 12/08/2014
Outbound Call Center Week in Review: TCN, StellaService, Bandwidth - 12/06/2014
Call Center Software Week in Review: Tahzoo, Incognito Software Systems - 12/06/2014
How Speech Analytics Done Right Can Change Collections - 12/04/2014
Mobile Takes Holiday Shopping to New Levels - 12/02/2014
COGITO: A Smartwatch that Does the Job - 12/02/2014
Mobile Devices: The Golden Ticket for Holiday Shopping 2014 - 11/24/2014
Call Center Software Week in Review: Conversocial, Salesforce, Rsupport - 11/22/2014
Outbound Call Center Week in Review: NewVoiceMedia, TELUS, LiveVox, TCN - 11/22/2014
TELUS Brings More Cloud Solutions to Canada - 11/21/2014
Vocantas Further Improves Utilities OnCall Solution, Intros Version 3.1 - 11/21/2014
Canadian Cancer Society Increases Fundraising with NewVoiceMedia's Cloud Contact Center Technology - 11/21/2014
Dixons Carphone Now Offering Better Social Care with Conversocial - 11/20/2014
Rsupport Adds Video with Agents to Customer Support Arsenal - 11/20/2014
Seal Software Helps Telogis Improve Customer Relationships, Streamline Data - 11/20/2014
Salesforce Helps You Make the Most of Every Social Interaction - 11/20/2014
City of San Antonio Takes Customer Service Mobile - 11/19/2014
TCN Improves Call Center Agent Efficiency in the Cloud - 11/19/2014
Retailers Beware: Moms Armed with Smartphones for Holiday Shopping - 11/17/2014
'Tis the Season for Mobile Shopping Apps - 11/17/2014
LiveVox Now in Canada: Ups the Ante for Cloud Contact Centers - 11/17/2014
Italtel Brings WebRTC to Pasta Master's Operations - 11/17/2014
Call Center Software Week in Review: Amdocs, Jacada, Verint, LivePerson - 11/15/2014
Outbound Call Center Week in Review: TeleTech, AT&T, IntelliResponse - 11/15/2014
Outbound Call Center Week in Review: TeleTech, AT&T, IntelliResponse - 11/15/2014
Wearable Tech for More Intimate Long Distance Relationships - 11/14/2014
Temasys Skylink Makes Adding WebRTC Easy - 11/14/2014
Real-Time Communications Have Potential to Bring $47B to Operators - 11/14/2014
Survey Says: Consumers Expect Excellent Experiences Even with In-Home Care - 11/12/2014
Wheelings & Dealings: [24]7 Acquires IntelliResponse - 11/12/2014
Schneider Electric Betters Multi-channel Reach with AnyPresence - 11/12/2014
Better Agent Call Handle Times with Amdocs - 11/12/2014
New Multichannel Agent Desktop from Jacada Makes Communications Convenient - 11/12/2014
Singles Day Sees Record Sales, Driven by Mobile Commerce - 11/11/2014
Are Your Customer Service Reps Top-Notch? - 11/11/2014
GENBAND to Show Comprehensive Suite of Offerings in Africa - 11/10/2014
WebRTC: For Better Customer Care, More Meaningful Learning - 11/10/2014
Better Engagement, Responsiveness in the Contact Center with KANA Enterprise - 11/10/2014
Call Center Software Week in Review: Teleopti, Acision, Teleperformance - 11/08/2014
Outbound Call Center Week in Review: 8X8, InfoCision - 11/08/2014
Real-Time Email Verification Invigorates Agent-Customer Interactions - 11/07/2014
Better IVR for Mobile Callers with Enghouse Interactive - 11/07/2014
Latest QueueMetrics Update Improves Experience, Usability - 11/07/2014
Hosted Contact Center Creates More Home-based Jobs for Veterans, Disabled - 11/06/2014
CSG Helps BPO Better Manage Customer Interactions - 11/06/2014
Hosted, Cloud-based UC Makes Head Way in Australia - 11/06/2014
Teleperformance Leads in Contact Center Security - 11/06/2014
No More Thermostat Games: Nest Gets Smarter - 11/05/2014
Wearable Tech Gets Affordable: Jawbone UP MOVE Just $50 - 11/05/2014
Acision Empowering Customer Care with WebRTC - 11/04/2014
Mobile Shopping Tips: Showrooming Out, Webrooming In - 11/04/2014
Better Alarm Management from Extension Healthcare - 11/03/2014
Call Center Software Week in Review: Customer Service is the Magic Ticket - 11/01/2014
Outbound Call Center Week in Review: Auto Dialers, Cold Calling and Violations, Oh My! - 11/01/2014
Holidays & Vacation Season Are Coming, Is Your Call Center Ready? - 10/30/2014
Real Time Communications: The Hottest Tech of the Decade - 10/30/2014
Is the Cloud Any Less Secure Than On Premises? - 10/29/2014
More Holiday Dollars Up For Grabs in 2014: Social Media & Mobile Shopping Top Influencers - 10/29/2014
Lowes Testing Future of Customer Service with In-Store Robots - 10/28/2014
The Next Episode for iTunes Will Include Beats Music - 10/28/2014
There's No Place Like Home: Wearable Tech & M2M May Help You Escape a Bad Date - 10/28/2014
Que Paso? Spanish Speaking Work-from-Home Call Center Agents on the Rise - 10/28/2014
Call Center Software Week in Review: Delivering Better Services with the Cloud - 10/25/2014
Outbound Call Center Week in Review: The Outbound Channel is Alive and Well - 10/25/2014
Do You 'Wow' Your Customers? - 10/23/2014
CafeX Expands Channel as Demand for Mobile and Web Live Engagement Solutions Increases - 10/22/2014
Monet Shows Off Benefits of WFO Solutions - 10/22/2014
Want Better Customer Experiences? Think Real-Time Scheduling - 10/22/2014
iTel Data Backup: Keeping VoIP Service Providers Safe from Disaster & Data Loss - 10/22/2014
Five9 Cloud Call Center Software Offers Fast Fix for Tech Support Company - 10/21/2014
Mobile Shopping Set to be Huge for the Holidays, Are Retailers Ready? - 10/21/2014
Holiday 2014: Online and Mobile Shopping Set to Increase - 10/20/2014
Panasonic's On4Today Brings Telehealth to Assisted Living Facilities - 10/20/2014
Call Center Software Week in Review: New Solutions Benefit Sales Force - 10/18/2014
Outbound Call Center Week in Review: Better Customer Loyalty - 10/18/2014
Discussing the Future of Communications with GENBAND's Brad Bush - 10/15/2014
Don't Let the 'Fear of Fragile Phones' Keep You from Enjoying Smarter Communications - 10/09/2014
GM Roy Timor-Rousso Talks Kandy and fring: From A to Z - 10/08/2014
Outbound Call Center Week in Review: The Cloud Remains Relevant - 10/04/2014
Call Center Software Week in Review: A Better Customer Experience is What It's All About Today - 10/04/2014
Call Center Software Week in Review: Five9, Microsoft & CRM - 09/27/2014
Outbound Call Center Week in Review: Ditch the Scripts, Stop Being Wasteful - 09/27/2014
Don't Have a Hissy, Taking Selfies is Now Easy - 09/25/2014
Outbound Call Center Week in Review: Social Media and the Cloud is Where It's At - 09/20/2014
Call Center Software Week in Review: Did IBM Pull a Fast One on Salesforce.com? - 09/20/2014
Outbound Call Center Week in Review: Improvements, New Technology Enable Transformation - 09/13/2014
Call Center Software Week in Review: Focus on Productivity and Engagement - 09/13/2014
Call Center Software Week in Review: ALS Ice Bucket Challenge Makes its Way to the Call Center - 09/06/2014
Outbound Call Center Week in Review: It's Still All about the Cloud - 09/06/2014
Enterprise Communications Get Real with Atlas & GENBAND - 09/04/2014
Call Center Software Week in Review - 08/30/2014
Outbound Call Center Week in Review - 08/30/2014
Call Center Software Week in Review - 08/23/2014
Outbound Call Center Week in Review - 08/23/2014
Outbound Call Center Week in Review - 08/16/2014
Call Center Software Week in Review - 08/16/2014
Five9 to Spotlight Social and Visual IVR Expertise - 08/15/2014
Call Center Software Week in Review - 08/09/2014
Outbound Call Center Week in Review - 08/09/2014
GENBAND's Jon Jorgl Talks Generation Enterprise & What's Next - 08/04/2014
Call Center Software Week in Review - 08/02/2014
Outbound Call Center Week in Review - 08/02/2014
OtterBox + iPhone 5c: Protection & Style for Any Budget - 08/01/2014
OtterBox + iPhone 5c: Protection & Style for Any Budget - 08/01/2014
Call Center Software Week in Review - 07/26/2014
Shocking: New Wearable Bracelet to Change Behavior, Not Just Track It - 07/25/2014
ATLAS Talks Future of Real Time Communications - 07/23/2014
Women Hold Key to Success in Future of Technology, Business - 07/22/2014
Call Center Software Week in Review - 07/19/2014
Outbound Call Center Week in Review - 07/19/2014
Call Center Software Week in Review - 07/12/2014

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