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Stefania Viscusi Info

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Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.

Latest Articles

Call Recording Week in Review: Compliance, Security & Call Scoring - 02/06/2016
Omnichannel Experience Week in Review: Wal-Mart, Macys, OpenMethods - 02/06/2016
GENBAND Gives Partners a Marketing Advantage - 02/04/2016
Smart Thermometer to Help Women Struggling with Fertility - 02/01/2016
GENBAND's Greg Zweig Talks Future of Collaboration, IBM Connect - 01/30/2016
Omnichannel Experience Week in Review: IoT & VoC - 01/30/2016
Omnichannel Experience Week in Review: Pay Attention to the Services You Deliver - 01/23/2016
Savvy Shoppers, Brands Benefit from Smart Retail - 01/18/2016
Omnichannel Experience Week in Review: All about Live Chat - 01/16/2016
Stop Losing Customers in 2016, Know When to Engage - 01/13/2016
Real-Time Customer Care is Essential in 2016 - 01/13/2016
APIs and SaaS Will Be the Future of Your Business - 01/12/2016
Virtual Assistants Could Save You from Customer Service Nightmares - 01/12/2016
Omnichannel Experience Week in Review: Tips for 2016 - 01/09/2016
SysAid CEO Talks IT Trends 2016 - 01/08/2016
Fathom Voice CEO Shares 2016 CRM Predictions - 01/05/2016
GENBAND's Patrick Joggerst Shares Tech Predictions for 2016 - 12/21/2015
Call Recording Week in Review: Marchex, TC&C, Global Connect - 12/19/2015
Omnichannel Experience Week in Review: Jacada, Facebook, Radware - 12/19/2015
2016 Will Be All About the Customer - 12/17/2015
SMBs to Embrace Cloud and Managed Services in 2016 - 12/16/2015
Ultra Mobile CEO Shares 2016 Telecom Predictions - 12/15/2015
Call Recording Week in Review: Fathom Voice, CTI Group, Datatex - 12/12/2015
Omnichannel Experience Week in Review: Jacada, Verint, TimeTrade - 12/12/2015
GENBAND Celebrates 2015, Looks Ahead to More #RTC Innovation - 12/10/2015
Jacada Looks Back at 2015, the Year of Omnichannel - 12/09/2015
Proximity Marketing on the Rise, Consumers Cashing in on Coupons - 12/08/2015
Omnichannel Experience Week in Review: Holidays Are Approaching, Are Retailers Ready? - 11/21/2015
Call Recording Week in Review: Dubber, Yallo & A Closer Look at Security - 11/21/2015
UC Security: Hidden Risks that No One Wants to Talk About - 11/20/2015
Call Recording Week in Review: Aeriandi, Dubber, NSA - 11/14/2015
Omnichannel Experience Week in Review: Be Friendly, Be Social - 11/14/2015
Frightening Things Can Happen Without Adherence Tools in Your Contact Center - 11/10/2015
Omnichannel Experience Week in Review: It's All About the Customer Experience - 11/07/2015
Call Recording Week in Review: Microsoft, Radware, Numonix, Convergys - 11/06/2015
Voxvalley: Mobile Apps for the Enterprise Make Sense - 11/05/2015
Ingate Systems Talks SBCs, SIP Trunking at ITEXPO - 11/05/2015
Enghouse Interactive Puts Contact Center Back in Charge - 11/03/2015
Win the Customer Engagement Game with Omnichannel Experiences - 10/26/2015
Omnichannel Experience Week in Review: Juniper Research, Pegasystems, Ensighten - 10/24/2015
Call Recording Week in Review: VIQ Solutions, Liquid Voice, Uptivity by InContact - 10/24/2015
Smart IMS Buys Atlas: Better Managed Services, More Cloud on the Way - 10/22/2015
Call Recording and PCIDSS Compliance: Everything You Need to Know - 10/20/2015
Call Recording Week in Review: MiaRec, CTI Group, Evolve IP - 10/17/2015
Omnichannel Experience Week in Review: Jacada, Assocham, Forrester - 10/17/2015
Want Better Results? Focus on Call Center Agents - 10/14/2015
GENBAND Making Waves in Cable Market - 10/14/2015
Women in the Channel Hits CVx/ITEXPO to Network, Exhibit and Present - 10/07/2015
Jacada Talks Omnichannel Experience, Achieving Channel Consistency - 10/07/2015
Omnichannel Experience: 3 Ways to Succeed with Mobile - 10/07/2015
COMPAREX Talks Cloud Migration, ITEXPO with TMC - 10/06/2015
Enghouse Interactive Hits ITEXPO Anaheim 2015, Exhibiting Complete Solution Offerings - 10/05/2015
Kandy Celebrates One Year, Tremendous Growth in #RTC - 10/05/2015
SIP Print to Showcase New Release, Discuss Worldwide Deployments at ITEXPO - 10/01/2015
Kandy on the Move in NYC, Showing Off its Goods - 09/29/2015
Real Time Communications Week in Review: Firefox, GENBAND, Blue Jeans Network - 09/26/2015
Call Recording Week in Review: Broadvoice, Dubber Corporation, Voxsmart - 09/26/2015
Real Time Communications Week in Review: Kandy, GENBAND, Agora Lab - 09/19/2015
Call Recording Week in Review: Verint, CTI Group, DealerSocket - 09/19/2015
Celebration Time: Kandy Hits One Year Milestone - 09/16/2015
Call Recording & Compliance: What You Need to Know - 09/14/2015
Call Recording Week in Review: NICE Systems, CallFinder, Century Interactive - 09/12/2015
Real Time Communications Week in Review: Mobile, Telecommuting & Gender Equality at Work - 09/12/2015
Century Interactive & DealerSocket Integrate for Outbound Click to Call - 09/11/2015
Women in Communications Breakfast Advocate Change, Equality - 09/09/2015
Numonix Call Recording Solution Awarded Product of the Year - 09/03/2015
Vidyo Helping Young Adults Manage Diabetes - 09/02/2015
What Communications Do Millennials Really Want? - 09/01/2015
Health Tech & the Millennial Patient - 08/31/2015
Real Time Communications Week in Review: Education, Mobility, Telecommuting - 08/29/2015
Call Recording Week in Review: CallTrackingMetrics, Castel, NetSapiens - 08/29/2015
Stop Wasting Time Commuting; Today's Technologies Save You the Trouble - 08/27/2015
Call Recording Week in Review: HigherGround, TapeACall, SIP Print - 08/22/2015
Real Time Communications Week in Review: Kandy, PubNub, Tractica - 08/22/2015
New App: Conquering Diabetes with Real Time Communications - 08/20/2015
Home Healthcare Tech & RTC: The Future Looks Bright - 08/20/2015
Telecommuting on the Rise for US Workforce: Real Time Communications to Shine - 08/19/2015
Call Recording Week in Review: SIP Print, Nexidia, Speakerbus - 08/15/2015
Real Time Communications Week in Review: GENBAND, Sonavation, Ericsson - 08/15/2015
Connected Cars & RTC Making Travel Safer - 08/12/2015
Real Time Communications Week in Review: Mobiliya, BroadVision, Kandy - 08/08/2015
Call Recording Week in Review: SIP Print, Dubber, Birch Communications, CTI Group - 08/08/2015
Study Buddy: Tutoring Gets Real Time - 08/07/2015
Wearable Device Security: Are You Scared? - 08/04/2015
Can Wearable Tech Provide an Answer for Infertility Issues? - 08/03/2015
Call Recording Week in Review: 800response, NSA, TCN - 08/01/2015
Real Time Communications Week in Review: Connected Cars, Remote Workforce, Smart Messaging - 08/01/2015
Connected Companies & the New Remote Workforce - 07/29/2015
Government Agency Improves Scheduling, Forecasting & Visibility with Monet WFM Live - 07/28/2015
Constant Connectivity: Are You Addicted to Mobile? - 07/21/2015
Call Recording Week in Review: Dubber, Yallo, Linx-Networks - 07/18/2015
Real Time Communications Week in Review: Acticall, Sitel, CallMiner - 07/18/2015
Grip Dat: A New, Better Alternative to the Selfie Stick? - 07/15/2015
Acticall's Acquisition of Sitel Will Revolutionize Worldwide Customer Care - 07/14/2015
Will Mobile Commerce Sink or Swim in the Payments Race? - 07/13/2015
Better Training & Support Holds Key to Excellent WFM - 07/13/2015
Real Time Communications Week in Review: GENBAND, Kandy, Juniper - 07/11/2015
COGITO FIT: A Smartwatch That Keeps You Active and On Trend - 07/01/2015
Sentinel Data Centers: Standing Out in a Crowded Market - 06/30/2015
OrecX and GENBAND Team Up for Call Recording in Nuvia Cloud UC - 06/29/2015
Hibernia Networks: Bridging New York & London via the Atlantic - 06/29/2015
Real Time Communications Week in Review: GENBAND, Kandy, Quobis - 06/27/2015
Call Recording Week in Review: HigherGround, DialogTech, Wanatel - 06/27/2015
Transform Your Call Center with Remote Call Monitoring - 06/26/2015
Selfie Stick Market Heats Up Just in Time for Summer Vacation - 06/23/2015
Mitel's Latest Move Puts Focus on Modern Contact Center Needs - 06/17/2015
Why Aren't People Getting Excited About the Connected Home? - 06/17/2015
Clover Communications Management Leverages WebRTC Powered by Kandy to Sweeten Social Networking for Professionals - 06/09/2015
Call Recording Week in Review: CallRail, Citizen Lab, NSA - 06/06/2015
Call Center Software Week in Review: 8x8, SugarCRM, LivePerson - 06/06/2015
NETXUSA: Automation is What the Future Looks Like - 06/05/2015
Vidyo Helps GENBAND Do Video Conferencing Better - 06/04/2015
Call Recording Week in Review: SIP Print, CallTrackingMetrics and More - 05/30/2015
Neposmart Review: Connected Video for Today's Smart Home - 05/29/2015
Hydra: The Phone Case that Heals Itself from Scratches - 05/28/2015
YouPlus: A New Approach in the Crowded Weight Loss App World - 05/27/2015
SIP Print's New Call Scoring Feature Supports Agent Improvement - 05/27/2015
Call Recording Week in Review: Ringtail, CallCabinet, CounterPath - 05/23/2015
Call Center Software Week in Review: Five9, WorkJam, Verint - 05/23/2015
Call Center Software Gets Smarter with Five9 Freedom Release - 05/21/2015
GlobalLogic Talks Real Time Communications, Disruptive Tech - 05/18/2015
Call Recording Week in Review: Mitel, Dialing Innovations, Auto-Recorder - 05/16/2015
Call Center Software Week in Review: Five9, Relevate, Orange Business Services - 05/16/2015
AVOTUS: Taking UC Systems to the Next Level - 05/13/2015
GENBAND Bringing Rapid Change, Makes 2015 CNBC Disruptor 50 - 05/12/2015
Businesses Beware: Cybercrime is Going to Cost a Pretty Penny - 05/12/2015
Study: Customers Ditch Companies After Bad Experiences - 05/12/2015
Call Recording Week in Review: Google, SIP Print, G2 Crowd - 05/09/2015
Call Center Software Week in Review: Sandvine, NetSuite, Genesys - 05/09/2015
SIP Print Partners with Software Link, Brings 'Software Only' to Europe - 05/07/2015
Cost Savings Go Real-Time: Smart Gardening Tools Now at Home Depot - 05/07/2015
Call Center Software Week in Review: ThinkTel, Vertex, Five9 - 05/02/2015
Call Recording Week in Review: Toshiba, SIP Print, Numonix - 05/02/2015
Mobile Phone Shipments Increase in Q1 2015 - 05/01/2015
Social Media & UC in Latin America - 05/01/2015
Want Better Customer Service? Make Agents Feel Valued - 04/30/2015
Real Time Communications Finds a Place in Our Homes - 04/29/2015
SIP Print Achieves Partner Certification with Metaswitch Networks - 04/29/2015
Mobile Payments Getting Popular: Consumers Find Safe, Easy Way to Shop - 04/29/2015
SIP Print Keeps it Spicy, Signs New Exclusive Partner for Latin America & The Caribbean - 04/24/2015
Will Enterprises Get Hooked on Wearables? - 04/23/2015
Customers Angry Over Not Getting Answers: #ContactCenterProblems - 04/22/2015
Unwanted Spam Calls Still Happening Despite 'Do Not Call' - 04/22/2015
Is Email Killing Productivity in the Workplace? - 04/21/2015
SugarCRM Sweetens Customer Engagement - 04/21/2015
Should You Let Customers Read All Reviews? - 04/21/2015
Call Recording Week in Review: CTI Group, Telcom & Data, RingCentral - 04/18/2015
Call Center Software Week in Review: Five9, Avaya, Empirix - 04/18/2015
Comings and Goings: GENBAND Appoints New EVP & CMO - 04/15/2015
Five9 Highlights 2015 Contact Center Trends - 04/15/2015
How to Do Customer Journey Mapping the Right Way - 04/15/2015
How to Build a Customer Journey Map - 04/14/2015
Call Center Software Week in Review: Five9, Vocalcom, Ytel, InMoment - 04/11/2015
Call Recording Week in Review: SIP Print, ContactPoint, iOS Call Recorder - 04/11/2015
As Technology Advances, Could Doctor Visits Become a Thing of the Past? - 04/08/2015
Comings & Goings: GENBAND Welcomes New SVP of Global Channel Sales - 04/08/2015
Feeling Depressed? Get Rid of Your Facebook - 04/08/2015
Online School Improves Operations with Five9 Call Center Software - 04/08/2015
New Partnership Delivers Cloud-based Speech Analytics for Canadian Businesses - 04/02/2015
REVE Systems Slashes Price of Instant Messaging Module in Half - 04/02/2015
Americans Need Lesson in International Data Usage - 04/01/2015
Map the Customer Journey if You Want to Succeed - 04/01/2015
ACS Solution Helps Call Center Win the Race in Customer Care - 03/31/2015
NewVoiceMedia Helps JustGiving Better Customer Support Globally - 03/31/2015
Call Recording Week in Review: SIP Print, NICE, Red Box Recorders - 03/28/2015
Wearable Fitness Market to Have Benefits All Around - 03/25/2015
How Much Longer Will You Be Carrying a Wallet in Your Pocket? - 03/25/2015
SIP Print Finds Sweet Spot in European Market - 03/23/2015
Call Recording Week in Review: CallFinder, Twilio, ASC - 03/21/2015
Call Center Software Week in Review: CafeX, Nuance, Avaya - 03/21/2015
Call Center Software Week in Review: SugarCRM, DialogTech, Enghouse Interactive - 03/14/2015
Call Recording Week in Review: Red Box Recorders, Allworx, Subsentio - 03/14/2015
Women in the Channel: Creating a Voice and Place for Female Tech Leaders - 03/13/2015
Twitter Leads the Pack in Social Customer Care - 03/12/2015
No Annual Contract: How a Business Phone System Should Be - 03/12/2015
Vonage Business VoIP: Making the Life of Start-Ups Easier - 03/12/2015
Call Recording Week in Review: Bluewire, CTI Group, Samsung - 03/07/2015
Call Center Software Week in Review - 03/07/2015
Answering Questions Faster for Better Multichannel Customer Experiences - 03/05/2015
Call Center Software Week in Review: Unify, Infusionsoft, Esna - 02/28/2015
Call Recording Week in Review: CTI Group, Contact Solutions, Ecosmob - 02/28/2015
Insurance Customers Are Having the Worst Support Experiences - 02/26/2015
GENBAND fring Ups the Ante for CSPs: More RTC Possibilities Abound - 02/25/2015
What's the Fastest Way to Lose Customers? Ignore the Digital World - 02/23/2015
Better Customer Interactions Every Time with Intradiem & SSA Solutions - 02/20/2015
Conversocial Lets Users Join Crowd, Help Customer Support - 02/20/2015
BT & Scala Deliver Better In-Store Interactions for Customers - 02/20/2015
It's Still All About the Voice of the Customer - 02/19/2015
Verint Drives Better Customer Engagement with Latest Release - 02/19/2015
Jacada Helps South African Telecom Deliver Better Customer Support - 02/19/2015
Outbound Call Center Week in Review: Avaya, Fonality, Enghouse - 02/14/2015
Call Center Software Week in Review: Zendesk, Resolve Systems, WalkMe, Altura - 02/14/2015
Love is in the Air: How Loyalty Programs Can Win Customer Hearts - 02/11/2015
Transform Customer Care in 2015 with Outbound and Mobile - 02/10/2015
Five9 Cloud Call Center Software Lights the Way for Solar Panel Company - 02/10/2015
Dialogic Talks WebRTC, NFV at ITEXPO - 02/10/2015
Grandstream Highlights 2014 - 02/09/2015
3CX Talks Dallas Move, WebRTC Focus - 02/05/2015
Retailers Take from Call Center Playbook: Customer is the MVP - 02/04/2015
Is Mobile Necessary for Better Customer Care? - 02/04/2015

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