Evolve IP Intros 'Dubber Moments' AI-Enhanced Call Recording Platform

By Stefania Viscusi November 09, 2023

Evolve IP (News - Alert) has introduced a new call recording platform called "Dubber Moments Anywhere Call Recording," which leverages AI technology to revolutionize business-critical conversation capture.

The platform, powered by Dubber, incorporates network-based speech intelligence and sentiment analysis to enhance the overall customer experience. The pre-packaged AI solution empowers businesses to capture, analyze, and respond to crucial conversations and moments.

Not only does this facilitate improved customer experiences and operational efficiency, but it also provides compliance across multiple communication platforms, including Microsoft (News - Alert) Teams.

With the ability to record 100% of calls, chats, and videos (while providing insights from every conversation), Dubber Moments has been hailed a game-changer for harnessing AI-driven conversation insights.

Evolve IP Global Partner Manager, Alex Finn explained the benefits of the offering: “We use AI to identify a key moment within a conversation. We gain a deeper understanding of the moment within the context of the entire conversation and connect moments across all conversations to deliver insights that help make informed business decisions.”

“As a trained AI service, we offer a revolution for communication service providers by unlocking the vast amounts of voice data traversing their networks and providing out-of-the-box insights for their customers.”

AI technology can automatically detect actions, complaints, and various conversation highlights, enabling them to be flagged for action. This results in immediately relevant insights and offers end users and businesses actionable intelligence instead of just transcripts.

“Our aim is to enhance the overall customer experience and enable contact centers and support leaders to quickly identify and respond to client issues, train new employees and document customer calls,” said Finn.

“Our AI solution offers the potential to reshape how we experience communication. Service providers can unlock the potential of their network – turning every conversation into an exponential source of value for differentiated innovation, retention, and revenue growth. This is a major step forward into a new era for call recording conversation capture.”

Edited by Alex Passett
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