Five9 to Acquire Aceyus

Intelligent CX Platform provider Five9 announced the acquisition of Aceyus, a provider of advanced data integration and analytics. The transaction is scheduled to close by the end of the third quarter of 2023.

Aceyus employs a range of pre-built integrations to extract data from various sources like CRM, WEM systems, ACDs, communication platforms, digital channels, and virtual agents.

Where Aceyus truly excels is at standardizing CX data and supplying real-time insights. Now, businesses will transition seamlessly from older systems to the Five9 platform for consistent reporting, data visualization, and dashboards.

This collaboration empowers Five9 to tap into contextual data through Aceyus. This will be particularly beneficial for Five9 AI & Automation solutions that use this data for precision and effectiveness required to create the best possible customer experience.

 “Aceyus is incredibly proud to join Five9, a leading, global CX platform provider and true industry innovator in AI and Automation. Building on our successful partnership, shared vision and well-aligned cultures, we are poised to deliver unparalleled value to our customers, empowering them with comprehensive insights and tools to drive business transformation and exceptional customer experiences. I look forward to the boundless opportunities and growth that lie ahead as we write the next chapter of success, together, as part of the Five9 family," said Mike Ary, Aceyus’s CEO, President and Co-Founder.

In addition to fine-tuning their services, enterprises can predict customer needs, and enhance overall satisfaction.

“Aceyus’s customer base includes many Fortune 100 companies and joint accounts with Five9, including some of our largest prospects and customers around the globe. The addition of Aceyus will extend our platform to further facilitate the migration of large enterprise customers to the cloud and to leverage contextual data to deliver personalized experiences,” said Mike Burkland, Five9 CEO and Chairman.

“We believe Aceyus’s breadth of capabilities to ingest, normalize and analyze data across a wide range of data sources is unmatched. Together, we will enhance the differentiation of the Five9 platform to deliver data-driven, personalized customer journeys and enable the world’s largest enterprises to seamlessly move to the cloud. We are thrilled to have the Aceyus team join Five9.”

Edited by Greg Tavarez