Business VoIP Featured Article

GoTo Unveils New Features to Streamline Business Communications and IT Management

July 31, 2023

GoTo, a provider of IT management, support, and business communication solutions, announced 40 new features as part of its tri-annual release. These enhancements encompass various areas, including security, user experiences, customer decision-making, and critical tool integrations.

In terms of security, GoTo strengthened its tools, devices, and company data protection with mobile device management, endpoint protection, admin permissions, and Azure Active Directory Sync. These measures aim to bolster security and proactively address cyber threats.

For improved user efficiency, AI-powered features have been introduced, including Disruption Free Unattended Access, expanded Linux support, webcam zoom, and an AI-enhanced script generator. These enhancements are designed to streamline processes and simplify tasks.

When it comes to customers, GoTo now provides new data visualizations, such as Interaction Details, SMS Health Dashboard, and Conversation Review. These tools empower organizations to gain insights, discover opportunities, and make better-informed decisions.

Finally, GoTo has integrated critical tools like Microsoft Teams, Miro, and Bitdefender, fostering collaboration, enhancing security, and providing cost savings and increased productivity.

With most businesses today prioritizing the consolidation of communication, collaboration, and IT management and support tools, the need to securely streamline vendors while incorporating the right integrations has become critical. Paddy Srinivasan, CEO of GoTo, expressed excitement about the latest features offered to customers.

“We are thrilled to offer our customers new, critical features like dependable device security, cutting-edge AI-powered experiences, the ability to create better business outcomes through data-driven customer decisions, and integrations that will save people time and money. Our latest seasonal innovation release is the culmination of months of work along with ongoing customer conversations and optimizations to ensure that our products are secure, innovative, easy to use, and reliable.”

Edited by Greg Tavarez



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