UCaaS Implementation Crucial as Hybrid and Remote Work Increases

In today’s workplace, hybrid and remote work models are changing productivity, collaboration, and workplace dynamics. Despite trying to move employees back within office walls, the flexibility of work from home has forever changed operations.

As this gains prominence, and with 74% of US companies adopting or planning to adopt such policies, ensuring effective communication becomes critical. To cater to both individual and organizational requirements, a unified communication as a service (UCaaS) solution is essential.

Info-Tech Research Group recently released the findings of their study and a comprehensive guide, "Assess Your Readiness to Implement UCaaS,"  to help IT leaders in this transition.

The research highlights five key reasons for IT leaders to transition to UCaaS: rapid deployment of advanced communication tech, streamlined team and customer interaction, scalability for immediate needs, cost efficiency through consolidated tools, increasing availability of customizable solutions, and enhanced security with built-in redundancy and reduced fraud risks.

 "Aside from remaining agile when accommodating different work locations, it's advantageous to be able to quickly scale. New technology is moving at such a rapid pace that using a UCaaS tool is truly beneficial, especially given its AI, analytics, and mobile capabilities. Being held back by an on-premises solution is no longer a wise option," commented John Donovan, principal research director in the I&O practice at Info-Tech Research Group.

With added IT management challenges, UCaaS brings numerous advantages for enhanced efficiency including cutting ongoing maintenance, reducing upgrades, and managing servers. UCaaS is a user-friendly, scalable, and flexible option.

In the blueprint, the firm emphasizes the significance of careful research and requirement development when selecting a UCaaS solution. With the method, IT leaders establish their business case, assess their communication plan, and ask pertinent questions for suitability.

"The days of on-premises private branch exchange (PBX) and legacy voice over internet protocol (VoIP) solutions are numbered, and organizations are examining alternative solutions to redundant desk phones. The new norm must be a cloud-based solution that integrates via application programming interface (API) with content resource management (CRM), email, chat, and collaboration tools," said Donovan.

Edited by Greg Tavarez