Intermedia Introduces Cloud Solution to Revolutionize Healthcare Communications

By Stefania Viscusi April 01, 2024

Intermedia (News - Alert) Cloud Communications, a provider of intelligent cloud communications and collaboration solutions announced the launch of Intermedia Healthcare Solutions,

engineered to revolutionize how healthcare organizations operate by infusing AI across patient communications, internal collaboration tools, and data analytics.

Intermedia Cloud Communications provides solutions for over 140,000 businesses and 7,500 channel partners. One of the new solutions standout features is its seamless integration with widely-used electronic health records (EHR) solutions, such as Epic Systems, Oracle (News - Alert) Cerner, MEDITECH, athenahealth, eClinicalWorks, NextGen Healthcare, and Veradigm. This helps to simplify the patient record retrieval process, providing call recipients with a curated dashboard that has all the vital patient information listed instantly. With better inbound and outbound patient interactions, workflows are enhanced, response times are quicker, and ultimately, the quality of patient care increases.

"Healthcare organizations need communications tools that positively impact the entire patient journey – from patient intake to discharge to ongoing care – to increase patient engagement, reduce readmission rates, and ultimately improve patient outcomes," says Zeus Kerravala (News - Alert), Founder and Principal Analyst at ZK Research. "They are drawn to cloud communications vendors, like Intermedia, that will provide a comprehensive communications offering customized to the needs of their organization and patients."

The offering boasts key features that enhance healthcare communications significantly. It supports multichannel communication and intelligent call routing while utilizing EHR data for swift interactions and easy access to providers or staff. By seamlessly integrating voice calls with EHR, the platform facilitates rapid patient verification and record retrieval, streamlining workflows for enhanced productivity. Additionally, it enables proactive outbound communications, facilitating live interactions via voice, SMS, and video conferencing, automatically engaging patients based on real-time EHR events. Internal collaboration is further optimized with AI-powered voice, chat, video meetings, and file-sharing applications, fostering better teamwork among staff. Supervisors benefit from conversation insights powered by Intermedia SPARK AI, equipping them with management tools to pinpoint issues and prioritize critical conversations effectively. Moreover, Intermedia Healthcare Solutions prioritizes compliance with HIPAA regulations and data security standards by encrypting and archiving all patient communications, ensuring confidentiality and regulatory adherence.

"Effective communication lies at the heart of delivering quality healthcare," said Jonathan McCormick, COO and CRO at Intermedia. "With Intermedia Healthcare Solutions, our goal is to empower healthcare providers to navigate patient care complexities effortlessly. By seamlessly integrating essential tools and leveraging AI technology to enhance solution performance, we're committed to fostering an environment where patients receive top-notch care and providers achieve operational excellence without sacrificing quality."

Edited by Greg Tavarez
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