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Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She has a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has been covering the telecom and call center industry for over a decade and specializes in commentary and coverage of both workforce management and unified communications topics.

Latest Articles

Conferencing Zone Week in Review: Amazon, Avaya - 02/18/2017
Contact Center Solutions Week in Review: Amdocs, NeoNova, Yappy - 02/18/2017
Call Center Hiring: Don't Skimp on Scheduling - 02/16/2017
Customer Care: When Picking Favorites is Okay - 02/16/2017
ISI to Spotlight UC, Call Accounting at Upcoming Cisco Geekfest - 02/15/2017
Communications Applications Week in Review: Starbucks, Dialogic, Vertical, Sonus - 02/11/2017
Netskope and Viptela Partner for Hybrid Wan - 02/10/2017
Are You Doing Enough for Young Consumers? - 02/09/2017
New IP Phone from Digium Brings Affordable HD Touchscreens to Businesses - 02/09/2017
Vertical Communications Announces Vertical Wave IP 6.0 at ITEXPO - 02/08/2017
Getting Cloud Computing Right with Cloud Perspectives - 02/07/2017
Communications is Still Key: 888VoIP Talks Partners, ITEXPO - 02/07/2017
Conferencing Zone Week in Review: Microsoft, COMSATS & More - 02/04/2017
Contact Center Solutions Week in Review: Aspect Taking Contact Centers to Next Level - 02/04/2017
Bilingual Call Centers Growing in Importance - 02/02/2017
Winning in the 5G Era: Safeguard Scientifics Talks Business Innovation, ITEXPO - 02/02/2017
Text Messaging and the Modern Sales Team - 01/31/2017
Is Self-Service Helping or Harming Your Operations? - 01/31/2017
Conferencing Zone Week in Review: Revolabs, Zoom, Phoenix Audio - 01/28/2017
Tech in the Workplace: Millennials or Baby Boomers? - 01/26/2017
New App Uses AI to Deliver Better Meditations - 01/26/2017
Digital Engagement for the Win - 01/25/2017
Succeeding in Today's Market: Software Monetization Musts - 01/25/2017
New Tool Uses AI to Improve Wedding Planning - 01/24/2017
Conferencing Zone Week in Review: VideoCentric, Citrix, AVI-SPL - 01/21/2017
Contact Center Solutions Week in Review: DialogTech, TELUS, SnapCap - 01/21/2017
Call Center Management: Get Customer Service Right on Social in 2017 - 01/18/2017
Customer Service Failures: You Can't Blame the Agents - 01/17/2017
ISI Shows Off UC & Reporting Solutions at NWN Kickoff 2017 Partner Event - 01/16/2017
Call Center Agents: You Can't Do it Without Them - 01/12/2017
Are You Satisfying the Millennial Customer? - 01/10/2017
Cold Calling: Getting it Right the First Time - 01/10/2017
Software Monetization: Do You Know How Much Your Product is Worth? - 01/09/2017
Call Center Management Must Train for Social Channels - 01/09/2017
Contact Center Solutions Week in Review: Aspect, NICE, Genesys - 01/07/2017
Too Much Call Center Data: What to Do - 01/06/2017
Does Your Call Center Have the Tools to Succeed? - 01/05/2017
Is Your Sales Team Wasting Money Hunting for Leads? - 01/04/2017
Call Centers: What's New in 2017? - 01/03/2017
GENBAND Looks Back at 2016 - 12/26/2016
Tech Sector Changing the Face of Entrepreneurship - 12/16/2016
Wholesale VoIP Growth Keeps On in 2017 - 12/13/2016
SecBI CTO Talks Security, Telecom Predictions 2017 - 12/13/2016
Kandy Talks RTC, Predictions for 2017 - 12/13/2016
Cloud Predictions 2017 - 12/13/2016
HCM Expert Week in Review: Workplace Transformation Continues - 12/10/2016
Conferencing Zone Week in Review: Conferencing Benefits Spread Across Sectors - 12/10/2016
Ulta Gets Beautiful Response to Loyalty Program - 12/07/2016
VoIP Innovations Talks Business Growth, ITEXPO - 12/06/2016
UC Trends to Stay Hot in 2017 - 12/06/2016
Negativity is the Venom that Kills Success - 12/06/2016
Are You Hip to Mobile Coupons? - 12/05/2016
Call Recording Week in Review: SIP Print, Knowlarity, UCedge, Toshiba - 12/03/2016
HCM Expert Week in Review: What Do You Do for Your Employees? - 12/03/2016
Conferencing Zone Week in Review: Revolabs, Jenne, Zoom - 12/03/2016
SIP Print Brings Call Recording to nexogy - 12/02/2016
Train Your Reps for Customer Service and Marketing - 11/29/2016
At Work Weight Loss Program: Could it Benefit You? - 11/29/2016
Want to Keep Customers? Keep Things Fair - 11/29/2016
Be Real: No One Wants a Pushy Salesperson - 11/29/2016
Conferencing Zone Week in Review: Zoom, AVI-SPL, Persistence Market Research - 11/19/2016
The Open Office: How to Make it Work for You - 11/17/2016
ISI Shows Off UC Management Solutions at Dimension Data Event - 11/16/2016
Call Center Management: Time to Raise the Bar - 11/16/2016
Spoil the Call Center Agent in Your Life this Holiday Season - 11/15/2016
Training Mistakes to Avoid - 11/15/2016
The Worst Things You Can Possibly Say to a Customer - 11/14/2016
Open Office Got You Worried? Sennheiser Has the Answer - 11/14/2016
HCM Expert Week in Review: Getting Employment Practices Right - 11/12/2016
Call Recording Week in Review: Sabio, NewVoiceMedia, MiaRec - 11/12/2016
Conferencing Zone Week in Review: Polaris, BlueJeans, Ricoh - 11/12/2016
VoIP Fraud: What You Need to Know - 11/11/2016
It's All About the Experience: GENBAND Intros GENView Analytics for Service Providers - 11/09/2016
LiscensingLive Wrap-up: A Closer Look at Change & the Now Economy - 11/08/2016
ITEXPO Q&A: Business Benefits of VoIP Still Very Relevant - 11/08/2016
Holiday Shopping is Already Underway- Don't Wait for Turkey Dinner to Get Started - 11/08/2016
Conferencing Zone Week in Review: TrueConf, OmniJoin, Revolabs - 11/05/2016
HCM Expert Week in Review: Performance Management, Employee Benefits & Millennials - 11/05/2016
Call Recording Week in Review: TeleWare, TelStrat - 11/05/2016
Social Media Marketing: Are You Doing Enough to Get Help? - 11/03/2016
Get Your Hack On! Kandy Teams with Collaborizm and myDevices for Event - 11/03/2016
Most Companies Not Moving Forward with UC Improvements Due to Lack of Tools - 11/03/2016
HCM Expert Week in Review: Halloween Edition - 10/29/2016
Call Recording Week in Review: Cebod, MegaPath, CSI - 10/29/2016
Monet Software Answers Your Most Common Call Center Questions - 10/27/2016
Beauty Influencers Keeping it Real, Demanding More from Brands - 10/27/2016
Modernize Your Communications with an Office 365 Contact Center - 10/27/2016
Zycoo Zips Through 2016 - 10/26/2016
VoIP Market Still Fruitful: Why You Should Consider IP PBX - 10/26/2016
Set the Tone for Your Workforce from Day One - 10/25/2016
Landing a Sale is about More than Appointment Scheduling - 10/25/2016
Want to Work from Home? Better Brush up on Conferencing Etiquette - 10/25/2016
Call Recording Week in Review: Dubber, CallRail, TelStrat - 10/22/2016
Ask Your Employees for Feedback, Show You Care - 10/20/2016
Selling to the Millennial Buyer is Simple - 10/20/2016
Customer Analytics Hold Key to Success - 10/20/2016
Xact Communications Dale Cooper Talks Tech, Future of Cloud - 10/18/2016
No Wire. No Problem: Wireless Conferencing is Worth It - 10/18/2016
Microsoft & SAP: Cloud HCM for Enterprises Gets Better - 10/18/2016
Call Recording Week in Review: Calabrio, Dubber, Versadial - 10/15/2016
Conferencing Zone Week in Review: Pinnaca, PGi, Microsoft - 10/15/2016
Licensing Live: It's Time to Embrace Change - 10/14/2016
Out with the Fake: Brands Learning to Embrace Natural Beauty & Curves - 10/14/2016
The Customer Journey: The Right Analytics Make the Trip Worth it - 10/14/2016
SAP Teams with Twintech to Discuss Benefits of Cloud HCM - 10/13/2016
What Can Call Centers Do Better as Millennials Take Over? - 10/12/2016
New Makeup App Lets You Get Pretty for Video Conferences - 10/12/2016
Stop Wasting Time on Hold: VHT Cloud Changes the Customer Service Game - 10/12/2016
Do Your Employees Trust You? It Might Be Time to Find Out - 10/11/2016
Call Recording Week in Review: Voiptime, Dubber, FCA - 10/08/2016
HCM Expert Week in Review: Better Time Off, Recruitment & Engagement - 10/08/2016
Conferencing Zone Week in Review: Revolabs, BroadSoft, Torsh, GCI - 10/08/2016
Ayehu's Guy Nadivi Talks Automation & MSP Expo - 10/06/2016
Skip the Long Line: Better Customer Service with VHT Cloud - 10/06/2016
Better Management Drives Employee Engagement - 10/04/2016
How to Win Customers: The Saga Continues - 10/04/2016
Spooktastic! Krispy Kreme Intros Doughnuts for Your Halloween Sweet Tooth - 10/03/2016
Call Recording: The Good, Bad & Ugly of Customer Care - 10/03/2016
Call Handle Times: How to Shorten Them without Sacrificing Quality - 10/03/2016
Conferencing Zone Week in Review: Revolabs, StarLeaf - 10/01/2016
Vimtag Camera Brings Peace of Mind - 09/30/2016
Why You Need Skype for Business for Your Business - 09/29/2016
Cloud Contact Center + Office 365: A Perfect Pair - 09/29/2016
NetPro Expands Success with SIP Print Call Recording - 09/28/2016
Snipp Signs Pilot Agreement to Make Marketing Pretty - 09/28/2016
A Digital Future Ahead: Time to Get HR Ready - 09/28/2016
Combining Artificial & Human Intelligence for Better Interactions - 09/28/2016
People-based Analytics & UC: What's it All About? - 09/27/2016
Recipe for Success: Mix Human & Artificial Intelligence - 09/26/2016
HCM Expert Week in Review: Employee Training, Sick Days & The Millennial Worker - 09/24/2016
Conferencing Zone Week in Review: TrueConf, Konftel, FreeConferenceCall.com - 09/24/2016
Face-First: Beauty Brand Stuns with Successful IPO - 09/23/2016
Watch Your Tongue! Monitoring Calls for Consistent Tone and Language - 09/23/2016
VoIP Services Market Still On the Up - 09/22/2016
HIPAA Non-Compliance on the Rise- Are Your Communications Up to Date? - 09/22/2016
Drip into Prospects' Emails, Stay Fresh in their Minds - 09/22/2016
Vacation Shame & Sick Day Guilt Are Very Real in the American Workplace - 09/21/2016
Call Center Managers: It's Time to Focus on Consumer Needs - 09/21/2016
HCM Expert Week in Review: SAP SuccessFactors Delivers HR Excellence - 09/17/2016
Conferencing Zone Week in Review: Revolabs, Grandstream - 09/17/2016
Move Over Boardroom, Conferencing Just Got Portable - 09/16/2016
A New Look at Fashion and Digital - 09/16/2016
New Schedules, Relaxed Offices to Become Norm - 09/15/2016
Call Center Management: Doing the Math - 09/15/2016
Social Listening: It's More Important Than You Think - 09/13/2016
Julep Fined for Negative Option Marketing - 09/12/2016
Employees Jumping Ship - Should You Care? - 09/12/2016
Telemarketing Rules for Leaving Voicemails - 09/12/2016
Conferencing Zone Week in Review: HP, AnyMeeting, FaceMe, Hello - 09/10/2016
Call Recording Week in Review: Calabrio, TeleWare, TCN - 09/03/2016
Conferencing Zone Week in Review: AnyMeeting, Fuze, Vidyo - 09/03/2016
Men, Diversity Become New Focus as Beauty Industry Searches for 'Next Big Thing' - 09/02/2016
Eliminate Bias, Promote Diversity with New HCM Suite from SAP - 09/01/2016
Sweet! Kandy Awarded Product of the Year 2016 - 09/01/2016
AnyMeeting Announces Latest Release of Next Generation Conferencing Platform - 08/31/2016
New VoIP Solution from Telinta Offers Service Providers More - 08/31/2016
Snom, Yeastar Announce Interoperability - 08/30/2016
Call Recording Week in Review: Verint, Agile Cloud, CallCabinet - 08/27/2016
Sennheiser Headsets Make Skype for Business Communications Better - 08/23/2016
Call Recording Week in Review: Dubber, SIP Print, OrecX - 08/20/2016
Conferencing Zone Week in Review: Polycom, Revolabs, Vidku - 08/20/2016
Marketing: What Happens After the Olympics? - 08/19/2016
Online Shopping: Would You Buy a House From Your Phone? - 08/18/2016
Polycom Gains Industry Recognition - 08/18/2016
Access4 Picks Dubber for Cloud Call Recording - 08/17/2016
Digital South Communications & SIP Print Partner for Cloud Call Recording - 08/17/2016
More Marketing Bliss Ahead? Snapchat Scoops Up Vurb - 08/16/2016
Conferencing Zone Week in Review: OpenExchange, Revolabs, RingCentral UK - 08/13/2016
Call Recording Week in Review: Digium, CallCabinet, SIP Print - 08/13/2016
Need a Toll-Free Number? Here's Why You Should Consider DIDs. - 08/11/2016
Should You Be Concerned About VoIP Security? - 08/10/2016
Can Your Brand Survive Much Longer without Omnichannel? - 08/09/2016
Cloud Call Recording Made Easy with SIP Print - 08/08/2016
Conferencing Zone Week in Review: Revolabs, YouMail, LogMeIn - 08/06/2016
Call Recording Week in Review: NewVoiceMedia, ASC Technologies, Toshiba, Versadial - 08/06/2016
Getting in Shape with Real Time Communications - 08/03/2016
Versadial Solutions Updates Call Recording Software - 08/03/2016
Call Recording Week in Review: Cistera, SIP Print, Toshiba, Noble Systems - 07/30/2016
Conferencing Zone Week in Review: HELLO, Revolabs - 07/30/2016
AGJ Systems & Networks: Delivering Top Notch IT Support, Now with SIP Print - 07/28/2016
New School Year Approaching: Get Tech Right This Time! - 07/22/2016
A Whole New World: APIs Are Here to Stay - 07/19/2016
Call Recording Week in Review: Aeriandi, TeleVoice, Verint - 07/16/2016
Kylie Not Pouting at Poor Lip Kit Reviews: 'F' Rating Gets Lifted - 07/13/2016
Low-code: The Secret to Many of Your Business Woes - 07/13/2016
Re-imagining the User Experience with APIs - 07/13/2016
Can Businesses Today Survive without APIs? - 07/12/2016
'APIs Are Forever' - Twilio's Ben Stein Chats with DevsWorld - 07/11/2016
Conferencing Zone Week in Review: Telepresence, Etiquette & Better Microphones - 07/09/2016
Mistbox: Heat Wave Relief for You and Your Wallet - 07/08/2016
A Closer Look at Solving Hybrid UC&C Service Issues - 07/08/2016
Opto 22: Linking Electric & Mechanical for Over 40 Years - 07/07/2016
Omnichannel Couponing: Walgreens Takes Digital, Paperless Savings to Next Level - 07/06/2016
Ytel Talks All About the API - 07/06/2016
REVE Systems Talks Real Time Web - 07/05/2016
Conferencing Zone Week in Review: Revolabs, Tixeo, Mac - 07/02/2016
Call Recording Week in Review: iQventures, Calabrio - 06/25/2016
Conferencing Zone Week in Review: Revolabs, Epson - 06/25/2016
Unified Communications Week in Review: Fusion, Solgari, Broadview, Polycom - 06/25/2016
What's the Deal: Tone Software ReliaTel as a Service - 06/24/2016

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