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Stefania Viscusi Info

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Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.

Latest Articles

GENBAND: A Look Back at 2014 - 12/18/2014
GENBAND fring Opens New Israel Office - 12/16/2014
Kandy Makes its Way to Paris - 12/16/2014
Call Center Software Week in Review: Aspect, Pegasystems, Ovum - 12/13/2014
Real Time Applications: A Closer Look at Virtualization - 12/12/2014
Keeping Customer Top of Mind: CRM in 2015 - 12/09/2014
Customer Care Technology Helping Score Touchdowns beyond the Call Center Walls - 12/09/2014
As Social Networks Dominate, Customer Care Remains Critical - 12/08/2014
Outbound Call Center Week in Review: TCN, StellaService, Bandwidth - 12/06/2014
Call Center Software Week in Review: Tahzoo, Incognito Software Systems - 12/06/2014
How Speech Analytics Done Right Can Change Collections - 12/04/2014
Mobile Takes Holiday Shopping to New Levels - 12/02/2014
COGITO: A Smartwatch that Does the Job - 12/02/2014
Mobile Devices: The Golden Ticket for Holiday Shopping 2014 - 11/24/2014
Call Center Software Week in Review: Conversocial, Salesforce, Rsupport - 11/22/2014
Outbound Call Center Week in Review: NewVoiceMedia, TELUS, LiveVox, TCN - 11/22/2014
TELUS Brings More Cloud Solutions to Canada - 11/21/2014
Vocantas Further Improves Utilities OnCall Solution, Intros Version 3.1 - 11/21/2014
Canadian Cancer Society Increases Fundraising with NewVoiceMedia's Cloud Contact Center Technology - 11/21/2014
Dixons Carphone Now Offering Better Social Care with Conversocial - 11/20/2014
Rsupport Adds Video with Agents to Customer Support Arsenal - 11/20/2014
Seal Software Helps Telogis Improve Customer Relationships, Streamline Data - 11/20/2014
Salesforce Helps You Make the Most of Every Social Interaction - 11/20/2014
City of San Antonio Takes Customer Service Mobile - 11/19/2014
TCN Improves Call Center Agent Efficiency in the Cloud - 11/19/2014
Retailers Beware: Moms Armed with Smartphones for Holiday Shopping - 11/17/2014
'Tis the Season for Mobile Shopping Apps - 11/17/2014
LiveVox Now in Canada: Ups the Ante for Cloud Contact Centers - 11/17/2014
Italtel Brings WebRTC to Pasta Master's Operations - 11/17/2014
Call Center Software Week in Review: Amdocs, Jacada, Verint, LivePerson - 11/15/2014
Outbound Call Center Week in Review: TeleTech, AT&T, IntelliResponse - 11/15/2014
Outbound Call Center Week in Review: TeleTech, AT&T, IntelliResponse - 11/15/2014
Wearable Tech for More Intimate Long Distance Relationships - 11/14/2014
Temasys Skylink Makes Adding WebRTC Easy - 11/14/2014
Real-Time Communications Have Potential to Bring $47B to Operators - 11/14/2014
Survey Says: Consumers Expect Excellent Experiences Even with In-Home Care - 11/12/2014
Wheelings & Dealings: [24]7 Acquires IntelliResponse - 11/12/2014
Schneider Electric Betters Multi-channel Reach with AnyPresence - 11/12/2014
Better Agent Call Handle Times with Amdocs - 11/12/2014
New Multichannel Agent Desktop from Jacada Makes Communications Convenient - 11/12/2014
Singles Day Sees Record Sales, Driven by Mobile Commerce - 11/11/2014
Are Your Customer Service Reps Top-Notch? - 11/11/2014
GENBAND to Show Comprehensive Suite of Offerings in Africa - 11/10/2014
WebRTC: For Better Customer Care, More Meaningful Learning - 11/10/2014
Better Engagement, Responsiveness in the Contact Center with KANA Enterprise - 11/10/2014
Call Center Software Week in Review: Teleopti, Acision, Teleperformance - 11/08/2014
Outbound Call Center Week in Review: 8X8, InfoCision - 11/08/2014
Real-Time Email Verification Invigorates Agent-Customer Interactions - 11/07/2014
Better IVR for Mobile Callers with Enghouse Interactive - 11/07/2014
Latest QueueMetrics Update Improves Experience, Usability - 11/07/2014
Hosted Contact Center Creates More Home-based Jobs for Veterans, Disabled - 11/06/2014
CSG Helps BPO Better Manage Customer Interactions - 11/06/2014
Hosted, Cloud-based UC Makes Head Way in Australia - 11/06/2014
Teleperformance Leads in Contact Center Security - 11/06/2014
No More Thermostat Games: Nest Gets Smarter - 11/05/2014
Wearable Tech Gets Affordable: Jawbone UP MOVE Just $50 - 11/05/2014
Acision Empowering Customer Care with WebRTC - 11/04/2014
Mobile Shopping Tips: Showrooming Out, Webrooming In - 11/04/2014
Better Alarm Management from Extension Healthcare - 11/03/2014
Call Center Software Week in Review: Customer Service is the Magic Ticket - 11/01/2014
Outbound Call Center Week in Review: Auto Dialers, Cold Calling and Violations, Oh My! - 11/01/2014
Holidays & Vacation Season Are Coming, Is Your Call Center Ready? - 10/30/2014
Real Time Communications: The Hottest Tech of the Decade - 10/30/2014
Is the Cloud Any Less Secure Than On Premises? - 10/29/2014
More Holiday Dollars Up For Grabs in 2014: Social Media & Mobile Shopping Top Influencers - 10/29/2014
Lowes Testing Future of Customer Service with In-Store Robots - 10/28/2014
The Next Episode for iTunes Will Include Beats Music - 10/28/2014
There's No Place Like Home: Wearable Tech & M2M May Help You Escape a Bad Date - 10/28/2014
Que Paso? Spanish Speaking Work-from-Home Call Center Agents on the Rise - 10/28/2014
Call Center Software Week in Review: Delivering Better Services with the Cloud - 10/25/2014
Outbound Call Center Week in Review: The Outbound Channel is Alive and Well - 10/25/2014
Do You 'Wow' Your Customers? - 10/23/2014
CafeX Expands Channel as Demand for Mobile and Web Live Engagement Solutions Increases - 10/22/2014
Monet Shows Off Benefits of WFO Solutions - 10/22/2014
Want Better Customer Experiences? Think Real-Time Scheduling - 10/22/2014
iTel Data Backup: Keeping VoIP Service Providers Safe from Disaster & Data Loss - 10/22/2014
Five9 Cloud Call Center Software Offers Fast Fix for Tech Support Company - 10/21/2014
Mobile Shopping Set to be Huge for the Holidays, Are Retailers Ready? - 10/21/2014
Holiday 2014: Online and Mobile Shopping Set to Increase - 10/20/2014
Panasonic's On4Today Brings Telehealth to Assisted Living Facilities - 10/20/2014
Call Center Software Week in Review: New Solutions Benefit Sales Force - 10/18/2014
Outbound Call Center Week in Review: Better Customer Loyalty - 10/18/2014
Discussing the Future of Communications with GENBAND's Brad Bush - 10/15/2014
Don't Let the 'Fear of Fragile Phones' Keep You from Enjoying Smarter Communications - 10/09/2014
GM Roy Timor-Rousso Talks Kandy and fring: From A to Z - 10/08/2014
Outbound Call Center Week in Review: The Cloud Remains Relevant - 10/04/2014
Call Center Software Week in Review: A Better Customer Experience is What It's All About Today - 10/04/2014
Call Center Software Week in Review: Five9, Microsoft & CRM - 09/27/2014
Outbound Call Center Week in Review: Ditch the Scripts, Stop Being Wasteful - 09/27/2014
Don't Have a Hissy, Taking Selfies is Now Easy - 09/25/2014
Call Center Software Week in Review: Did IBM Pull a Fast One on Salesforce.com? - 09/20/2014
Outbound Call Center Week in Review: Social Media and the Cloud is Where It's At - 09/20/2014
Outbound Call Center Week in Review: Improvements, New Technology Enable Transformation - 09/13/2014
Call Center Software Week in Review: Focus on Productivity and Engagement - 09/13/2014
Call Center Software Week in Review: ALS Ice Bucket Challenge Makes its Way to the Call Center - 09/06/2014
Outbound Call Center Week in Review: It's Still All about the Cloud - 09/06/2014
Enterprise Communications Get Real with Atlas & GENBAND - 09/04/2014
Call Center Software Week in Review - 08/30/2014
Outbound Call Center Week in Review - 08/30/2014
Call Center Software Week in Review - 08/23/2014
Outbound Call Center Week in Review - 08/23/2014
Outbound Call Center Week in Review - 08/16/2014
Call Center Software Week in Review - 08/16/2014
Five9 to Spotlight Social and Visual IVR Expertise - 08/15/2014
Call Center Software Week in Review - 08/09/2014
Outbound Call Center Week in Review - 08/09/2014
GENBAND's Jon Jorgl Talks Generation Enterprise & What's Next - 08/04/2014
Call Center Software Week in Review - 08/02/2014
Outbound Call Center Week in Review - 08/02/2014
OtterBox + iPhone 5c: Protection & Style for Any Budget - 08/01/2014
OtterBox + iPhone 5c: Protection & Style for Any Budget - 08/01/2014
Call Center Software Week in Review - 07/26/2014
Shocking: New Wearable Bracelet to Change Behavior, Not Just Track It - 07/25/2014
ATLAS Talks Future of Real Time Communications - 07/23/2014
Women Hold Key to Success in Future of Technology, Business - 07/22/2014
Call Center Software Week in Review - 07/19/2014
Outbound Call Center Week in Review - 07/19/2014
Call Center Software Week in Review - 07/12/2014
Dieting and Health Find New Potential with Wearable Tech, Connected Living - 07/11/2014
GENBAND CMO Awarded WebRTC Pioneer - 07/10/2014
Five9 Ups the Ante for Cloud Call Centers - 07/08/2014
Free Android Phone Makes GIV Mobile Even More Tempting - 06/25/2014
Outbound Call Center Week in Review - 06/21/2014
REVE Systems Revs Up iTel Switch Plus - 06/18/2014
Real Time Communications Week in Review - 06/14/2014
Five9 Heats Things up This Summer with Latest Cloud Contact Center Release - 06/11/2014
REVE Systems Showing Off Mobile VoIP and Wholesale Softswitch to Carriers in Chicago - 05/12/2014
Call Center Software Week in Review - 05/10/2014
Outbound Call Center Week in Review - 05/10/2014
Flexibility & Appreciation Are Key for Call Center Scheduling - 05/08/2014
Outbound Call Center Week in Review - 05/03/2014
Call Center Software Week in Review - 05/03/2014
Mobile VoIP Just Got Better: REVE Systems Adds IM to iTel Mobile Dialer Express - 04/30/2014
Call Center Software is Still In - 04/30/2014
Is the Secret to Weight Loss Online? - 04/25/2014
REVE Systems Takes Mobile VoIP to Mobile World Congress - 02/25/2014
Bluelounge Offers Kii to Solve Mobile Phone Battery Despair - 02/18/2014
REVE Systems Shows Off for South Asian Carriers - 02/18/2014
Telehealth Being Used for Acute Care, More Research Needed - 02/06/2014
REVE Systems Brings Mobile VoIP to Miami - 01/29/2014
Call Shops: Another Option for Long Distance Calling - 01/27/2014
The Beauty of Calling Cards - 01/15/2014
A Happy Workforce Gets More Days Off - 01/13/2014
Baby Boomers on the Internet: A Scary Thing - 01/10/2014
TiVo Shares Subscriber Usage Trends at CES - 01/08/2014
Smartphone Users Buying In to Mobile Commerce - 01/07/2014
Mobile Telehealth Solution Offers More Choices for Chronic Disease Patients - 01/06/2014
Pre-orders Begin for Kiwi Move - Next Gen Wearable Tech for Everything - 01/03/2014
REVE Systems Discusses Advances in Mobile VoIP, Plans for 2014 - 12/27/2013
Search Appliance Specialist MaxxCAT Provides Personalized Support and Consultation - 09/10/2013
REVE Showcases New Session Controller: Carriers, Get Ready to Handle More Traffic - 09/06/2013
5 Waze I Fell in Love with a Navigation App - 08/09/2013
Wearable Fitness Devices Hold Key to Getting People Healthy Again - 08/07/2013
MVNO Helps You Save on Mobile Costs and Give to a Cause - 07/03/2013
What Every Traveler Needs to Know: How to Use a Mobile Phone Internationally - 06/21/2013
Hitcase Pro: Action Sports, Outdoor Camera Shots Never Looked So Good - 06/07/2013
ShoreTel and FaxCore Resellers Continue to Work Together for UC Sales - 03/05/2013
Extreme-er Couponing: Mobile Phones to Finally Replace Clipping Paper for Good - 03/04/2013
How to Properly Move Your Call Center to the Cloud - 02/11/2013
Good Technology Survey Shows BYOD Continuing to Grow - 01/22/2013
Diet Pill Maker Backs Technology, Says Smartphone Apps Help with Weight Loss - 01/04/2013
Mobile VoIP Opportunities Gaining Steam in the US, REVE SYSTEMS Reaching out in Los Angeles - 11/16/2012
Weight loss Apps - Do they Work? - 11/12/2012
2012 is All About Gadgets - Have You Started Your Christmas Shopping Yet? - 11/09/2012
Real-Time Performance Management Drives Success in Today's Call Center - 10/29/2012
Mobile Apps and Devices Make Losing Weight a No-Brainer - 10/22/2012
REVE Systems Brings Mobile VoIP to Gitex Technology Week - 10/15/2012
New Market Heating Up for Gadgets that Protect our Mobile Devices - 10/05/2012
Enterprise Call Recording Week in Review - 09/22/2012
Enterprise Call Recording Week in Review - 09/08/2012
Unified Communications Software Week in Review - 09/08/2012
Unified Communications Software Week in Review - 09/08/2012
Unified Communications Software Week in Review - 09/01/2012
Enterprise Call Recording Week in Review - 09/01/2012
Going Green is all about Convenience and Revolutionary Thinking - 08/30/2012
Apple AirPlay and Pure Make Streaming Media Easy - 08/28/2012
REVE Systems Keeps Global Customers in Mind, Grows Across 70 Countries - 08/28/2012
Let it All Hang Out: Waterproof iPad Case with Naked Screen Gives You Freedom - 08/27/2012
Enterprise Call Recording Week in Review - 08/25/2012
Enterprise Call Recording Week in Review - 08/18/2012
Unified Communications Software Week in Review - 08/18/2012
How to Keep Wandering, Fidgety Fingers from Jeopardizing Your Apple Device - 08/17/2012
Enterprise Call Recording Must Comply with PCI DSS - No Exceptions - 08/07/2012
Contour 100i from Pure: Music Streaming at its Best - 08/07/2012
Enterprise Call Recording Week in Review - 08/04/2012
Unified Communications Software Week in Review - 08/04/2012
Fidelus Announces Full Release of UC Software: Provisioning Manager Express - 08/01/2012
IVR Systems Must Adapt to Meet Next-Gen Needs - 07/31/2012
Doctors Playing Key Role in Baby Boomer Adoption of Mobile Health Apps - 07/30/2012
As Heat Index Soars, Protect Yourself with Mobile Apps - 07/30/2012
Enterprise Call Recording Week in Review - 07/28/2012
Unified Communications Software Week in Review - 07/21/2012
Enterprise Call Recording Week in Review - 07/21/2012
Technology Makes You Sweat to Keep Devices Powered During Workouts - 07/16/2012
Don't Get Caught in a Tsunami: Free Text Messages Can Save Your Life - 07/03/2012
Unified Communications Software Week in Review - 06/30/2012
TMCnet Enterprise Call Recording Week in Review - 06/30/2012
Flexible Working Options Create Happier Employees - 06/25/2012
Finding a Job on Facebook Might be Your Best Bet - 06/25/2012
REVE Systems: Bandwidth Optimization on Deck at CommunicAsia 2012 - 06/19/2012

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