Pika Technologies, who makes stuff for commercial application developers to use when working on IVR, call center, custom IP/PC PBX, fax and logging products, has announced that an integrated SIP stack for VoIP signaling will be available to developers this June.
The company has also unveiled its host media processing technology, which is slated for initial release later this year.
Pika MonteCarlo SDK is for application developers to use for reliable media processing building blocks for the converged TDM/IP environment. This June, a low-level SIP stack will be integrated into the SDK and will have a programming interface common to existing SDK functions.
The flexible SIP stack will enable VoIP signaling in conjunction with real-time transport protocol streaming. It is a mechanism that enables IP-based solutions to make and receive voice calls.
The Pika SIP stack will allow developers to work in the converged network space; for example:
- In IP PBX environments, SIP-enabled VoIP allows developers to offer desktop functionality that was previously only available to customers willing to invest in expensive solutions that required proprietary digital telephone sets. Developers can now deliver this same functionality to the local and remote desktop in a model that will be affordable to small- and mid-sized businesses. This functionality will be particularly applicable to systems designed for use in call center environments.
- In IP PBX environments, developers can use media processing building blocks from Pika Technologies to IP-enable call processing, automated attendant, voice mail, fax, and unified messaging. Pika building blocks are also applicable for special purpose VoIP gateway applications. An IP-ready environment allows developers to take advantage of new revenue streams, and enables them to provide solutions to their customers that create operational and cost efficiencies.
- In IVR and voice portal environments, developers can link distributed branch offices via an IP based local or wide area network. Developers can offer their enterprise customers flexibility and cost efficiency.
Pika Technologies will also include enhanced fax services in the next release of the MonteCarlo SDK. The enhancements will include high-density fax for pure fax as well as combination voice/fax environments in a single computer chassis. Savings can be realized on T1/E1 lines, in chassis space, and in support infrastructure and management. Developers can cost-effectively deploy and maintain large-volume fax and voice/fax environments reliably.
David Sims is contributing editor and CRM Alert columnist for TMCnet.