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Virtual PBX Featured Articles

  • Understanding Cloud Data Vulnerabilities is the Best Way to Combat Them
    Telecom services are moving to the cloud at rapid rates. In fact, the cloud is effectively changing the way telecom master agents and IT solution providers do business, and this is mostly a positive transformation. But as with all cloud services, security is a concern, and this certainly applies to hosted services like virtual PBX functionality. [Read More]
  • With IoT Gaining Momentum, We Have Other Technologies to Thank
    It sounds a little funny to say, but the Internet of Things (IoT) is a pretty fantastic idea of a globally interconnected continuum of devices, objects and things in general. What was once just a neat idea is now slowly becoming a societal norm. Alongside our connected smartphones, our home gadgets and appliances are also becoming smarter, and-as virtual PBX provider Nextiva recently pointed out-the growing success of the IoT may lie in the devices that allow it to take shape, and in the small businesses that will employ it in the coming years. [Read More]
  • VoIP and Mobile Telephony Overtaking Fixed Landlines in the UK
    The U.K. has traditionally been ahead of the U.S. when it comes to mobile telephony, so it should come as no surprise that traditional fixed line connections are dying there at an astonishing rate. The point was driven home recently with the announcement that U.K. telecoms are getting set to increase their fixed-line phone charges. [Read More]
  • Virtual PBX Helps Business Run Smoothly While You're Away
    The old saying the show must go on aptly applies to the 24/7 nature of 21st century business. But, even small business owners and managers sometimes need to take a break, and the holidays are a logical time to do so. [Read More]
  • What Not to Say to Customers During Service Recovery
    There are far too many ways to turn customers off, and once that happens, it can take a lot of work to regain their trust. Tech support folks probably have it the hardest when it comes to this, most likely because they have to assess problems based on technical issues that the customer may or may not even know about. [Read More]

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