Enterprise PBXs Get Mobile Phones Through Range Networks
Range Networks Inc. is a U.S. company that has only been around for a few years, founded in 2011, and provides open-source software products used to operate cellular networks. The company created the OpenBTS Project, an open source software defined radio implementation of the Global System for Mobile communications (GSM) radio access network. It presents normal GSM handsets as virtual Session Initiation Protocol (SIP) endpoints. [Read More]
Solutions for Flexible Work Environments
One of the biggest challenges for businesses today is to provide greater flexibility for a modern workforce that demands working arrangements that respect employees' personal time and working habits. Many companies are implementing the use of personal devices (BYOD) or including mobile VoIP deployments through virtual PBX to empower workers to maximize productivity and efficiency. [Read More]
Can You Improve the Customer Experience by Focusing on Homebuilding?
A number of companies are talking about the customer experience. For some it means consistency across the channels; for others, it's all about the voice of the customer. Does your execution support your strategy when it comes to customer care? Are you focused on the experience and do your technology choices like virtual PBX play into this execution? [Read More]
Every Business Needs a Strategy for Customer Satisfaction
How satisfied are your customers? It's a common question that should be asked within your customer service division as decisions made there should always be directed with this concept in mind. For many organizations, it means implementing the business VoIP solutions you need to streamline communications. For others, it can mean so much more. [Read More]
Barry Moltz: Featuring Peter Shankman When Self-Promotion is done right, it's not Self-Promotion: It's Help. Peter explains why the new rules of Self-Promotion start with helping, and end with other people doing your PR FOR you!