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Virtual PBX Featured Articles

  • Customers Frustrated Before Calling the Help Center, Survey Finds
    Before the multichannel customer approach came into existence, customers would rely on calling a customer service representative to assist with solving their problems. These days, the savvy customer will likely to go the self-service route, either by way of website FAQs or community message boards, so when a customer must pick up the phone for assistance, they're already frustrated before the call has even had a chance to begin. [Read More]
  • Competitiveness Now Rests on Constant Adjustment
    With virtual PBX systems such as Nextiva, however, adding more phone lines is as simple as purchasing a larger virtual PBX package. Because the PBX hardware is hosted by Nextiva, and software is built to scale, literally within minutes a business can double its business phone system if needed. [Read More]
  • VoicePulse Launches VoicePulse for Business
    There are more communications options available for businesses today than any other time. This is allowing organizations to be more productive by being available at all times for their customers and employees. VoicePulse, a technology and communications company that provides advanced VoIP, SIP Trunking and Cloud PBX services to residential and business customers, just announced the VoicePulse for Business, a hosted PBX solution. [Read More]
  • Virtual PBX: More Than a Phone System Option
    What's the latest trend that's gotten your attention in communications? While watching the end of the football game last night, my husband and I caught the latest iPhone Watch commercial and we commented on how far we've come. As kids, we remember the old Maxwell Smart episodes where his methods of staying connected we're just now seeing in the mainstream. While we likely won't be taking off our shoe to make a call, the reality is we're definitely embracing some ideas considered radical not long ago. [Read More]
  • Death of Business Phone Greatly Exaggerated
    A recent Pew Research study found that while 44 percent of those surveyed would find it hard to part with their cell phone, only 17 percent could say the same thing about their landline phone. [Read More]
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