Call Center Software

Zeacom has been the leading provider of call center software and enterprise messaging solutions for small and medium sized organizations for over a decade. Zeacom's call center software solutions have enabled more than 2,500 customers globally, to build effective customer relationships and deliver a higher standard of customer service. Zeacoms call center software manages information, improves customer service, and boosts staff productivity.

Zeacom Pushes the 'On' Button for Record and Evaluate Solution
The new Record and Evaluate module from Zeacom enables contact centers to record and evaluate customer calls with greater ease and accuracy, improving regulatory compliance and raising agent performance, according to the company.
12.8.2009

Zeacom Adds Recording, Evaluation Modules to Platform
With web and IVR self-service capturing the simpler interactions, live agents are handling the more complex ones. That means contact centers must record and evaluate more calls to ensure that agents effectively handle complicated selling, cross-selling and upselling, in extracting payment promises and resolving difficult issues that makes a difference in customer satisfaction and retention.
12.8.2009

Call Center Software Provider Zeacom Launches US Associate Channel Manager Program
Call center software provider Zeacom has reportedly launched a new U.S. Associate Channel Manager Program to provide its reseller and channel partners with additional training and resources for sales development, customer service and support.
11.16.2009

New Gateway from Zeacom Enables Integration of Avaya, Zeacom Systems with Microsoft OCS
Call center software provider Zeacom -- a certified Avaya DevConnect Partner -- now offers a direct gateway for Avaya IP Office and Communications Manager users to Microsoft Office Communications Server (OCS) 2007 R2.
11.11.2009

Bankruptcy Management Solutions Adopts Zeacom's Call Center Software to Improve Customer Service
To handle the influx of recent bankruptcy filings, Bankruptcy Management Solutions, Inc. (BMS), providing comprehensive case management software and services, is now using call center software provider Zeacom's ZCC platform to speed customer service and improve its operations.
11.4.2009

ASKO Improves Operations Using Zeacom's Call Center Software
Up until a couple of years ago, ASKO, which manufactures and sells home appliances, was using traditional telephone systems in each of its five offices in Australia to handle customer service.
10.30.2009

The Call Center Software Channel features FREE research on call center software technology. Download whitepapers, case studies, ROI tools, and original bylined articles on call center software issues, including Virtual and Hosted VoIP call center solutions. It is sponsored by Zeacom. Contact Channel Editor to submit materials.

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Xerox DocuShare Boasts Top Honors for Excellence in Content Management
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SEPATON Sees SMB Disaster Recovery Falling Short for Enterprises
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