Call Center Software

Since 1994, Zeacom has been developing          Contact Center, Business Process Automation and Unified Communications solutions. Our heritage in delivering state of the art, award-winning contact center solutions has given the company a strong global presence and enabled us to rapidly transform into a successful high-growth UC business in recent years. Zeacom has a global presence, with offices in North America, Asia Pacific, and Northern Europe, and over 4,000 customers in more than 30 countries. In total, over 300,000 people use our technology every day to bring their customers closer. Zeacom is a Microsoft Gold Certified Partner, a NEC Platinum Partner, a Cisco Premier Partner and 10 year member of the Avaya DevConnect program.

To learn about the latest trends in the contact center and unified communications world, keep it tuned right here to the Call Center Software channel.

Fidelity Communications
Skills-based routing & ZCC agent desktop creates a seamless sharing of call flow and customer interaction across Fidelity's contact center ecosystem.

Source
The Source/Zeacom partnership has delivered outstanding success for both companies over the six-year history.

Capital District Transportation Authority (CDTA)
See how ZCC helped CDTA successfully manage thousands of calls each day, keeping its customers happy and on schedule.

Tower Life Insurance
Tower Life transformed its call center into a true contact center with ZCC.

Summit Financial Services
As the company continues to grow, Summit felt the need for a more advanced call center solution since customer communications and collections now play a larger role in day-to-day operations.