Virtual Call Center

Traditionally deploying a call center across multiple sites and geographies required long lead times, expensive specialized infrastructure, and a dedicated IT staff. 8x8 provides a better alternative to this approach. Through our innovative Virtual Call Center technology we make it fast and easy to deploy a virtual call center solution for your organization - your agents simply need a phone, an Internet connection, and a web browser to get started.

Our solution is delivered 100% in the Software as a Service (SaaS) model so you can deploy your virtual call center immediately for a low subscription fee with no hardware to buy, no software to install and no implementation or maintenance team to hire.

The flexible architecture of 8x8's Virtual Call Center allows you to integrate your headquarters, remote offices, and outsourced locations in to a virtual call center. They'll operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs, and reduce overhead.

We are the global leader in on-demand contact center solutions. Every day, all over the world, thousands of agents in customer service, technical support, telesales, and internal help desk use 8x8.

Benefits of a Virtual Call Center:

Increase staffing flexibility with the freedom to deploy your call center agents anywhere. All they need is a browser, an internet connection and a phone.
Reduce costs by eliminating the need for specialized call center hardware and software, and the dedicated IT staff necessary for maintenance.
Rapidly scale your operations up or down in response to changes in your business.
Effectively manage your agents regardless of their location with robust monitoring and reporting tools.

Virtual Call Center Featured Articles

8x8 Demonstrates Industry's Only Cloud-Based Call Center and Hosted PBX Solutions
8x8, Inc. delivers innovative cloud communication services including hosted PBX telephony, unified communications, call center software and video conferencing solutions for more than 30,000 small and medium-sized businesses. The company has received awards and is recognized as a leader in the services it provides by Gartner, Frost & Sullivan and Synergy Research Group. The demonstration at the 14th Annual Call Center Week lets organizations to see the company's Virtual Contact Center and Hosted PBX solution.

6/17/2013

Cloud Communications Startup Twilio Raises $70M in Funding
San Francisco-based startup Twilio fills some interesting gaps in the communications technology arena. The company's proprietary technology allows phone calling, VoIP and messaging to be literally embedded into Web, desktop and mobile software.

6/12/2013

Was Unified Communications Inspired by Star Trek?
We still don''t have the underground civilization that Isaac Asimov championed or the flying cars, but despite those disappointments science fiction has long been the conceptual home for technologies that later find themselves actually existing in the world.

6/7/2013

Call Centers Have the Power Turn Web Site Visitors into Customers
Capturing the maximum number of visitors and turning them into customers is critical for the health of the business. It used to be accomplished through inside sales personnel skills alone, but today, technology can offer a big boost, particularly if your contact center platform is properly integrated with your customer relationship management (CRM) solution.

6/6/2013

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