Virtual Call Center

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Virtual Call Center

Traditionally deploying a call center across multiple sites and geographies required long lead times, expensive specialized infrastructure, and a dedicated IT staff. Contactual provides a better alternative to this approach. Through our innovative virtual call center technology we make it fast and easy to deploy a virtual call center solution for your organization - your agents simply need a phone, an Internet connection, and a web browser to get started.


Our solution is delivered 100% in the Software as a Service (SaaS) model so you can deploy your virtual call center immediately for a low subscription fee with no hardware to buy, no software to install and no implementation or maintenance team to hire.


The flexible architecture of the Contactual OnDemand Contact Center allows you to integrate your headquarters, remote offices, and outsourced locations in to a virtual call center. They'll operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs, and reduce overhead.


 We are the global leader in on-demand contact center solutions. Every day, all over the world, thousands of agents in Customer Service, Technical Support, Telesales, and Internal Help Desk roles use Contactual.


Benefits of a virtual call center:

 

  • Increase staffing flexibility with the freedom to deploy your call center agents anywhere.  All they need is a browser, an internet connection and a phone.
  • Reduce costs by eliminating the need for specialized call center hardware and software, and the dedicated IT staff necessary for maintenance.
  • Rapidly scale your operations up or down in response to changes in your business.
  • Effectively manage your agents regardless of their location with robust monitoring and reporting tools.
Virtual Call Center Featured News
  • Primus Business Services Launches New Hosted PBX Suite
    Primus Business Services, a Canadian voice and data solutions provider, launched a new hosted PBX suite of call center services today, delivering big solutions for small businesses by eliminating capital costs, cutting operating expenditures and greatly reducing the technical complexity of implementing and supporting a full-service contact center. Benefits of a virtual call center include the ability to increase staffing flexibility, reduce costs, rapidly scale operations and effectively manage agents regardless of their locations.
    5/22/2012
  • 8x8 Sees Record Results in Fourth Quarter
    8x8 Inc., a company specializing in VoIP services, video conferencing, cloud hosting and unified communications, has announced its financial report for both the full fiscal year of 2012 and fourth fiscal quarter of 2012. Some of these results were record breaking for the company, with the fourth quarter being particularly successful.
    5/18/2012
  • Contactual OnDemand Contact Center for the Efficient Help Desk
    The internal help desk serves as an important function to support all users within the enterprise, or an extended customer base relying on key technologies for efficient operations. To support such efforts, Contactual offers its OnDemand Contact Center to enable the full management of Travel, Facilities, IT and Human Resources help desks for a growing customer base.
    5/4/2012
  • Significant Increase in Remote Cloud-based Workers Likely by 2020, According to Intergence
    Today, mobile devices combined with the cloud can fulfill most computing tasks, and any tradeoffs are outweighed in the minds of the user by the convenience and flexibility provided by the mobile devices. The emergence of more-natural user interface experiences is making mobility practical. As companies seek to bridge the divide between work and outside-the-office environments, and the different levels of technology found there, they need to have clearly articulated technology policies that will support workers while maintaining corporate security.
    4/2/2012
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