Virtual Call Center

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Virtual Call Center

 

Looking for a virtual call center solution? You've come to the right place! Here on the Virtual Call Center channel, Contactual introduces its OnDemand Contact Center solution. OnDemand Contact Center allows you to set up a virtual call center, enabling the benefits of a home agent approach to customer service. A virtual call center allows your business to recruit and retain experienced agents and provide flexible around-the-clock customer service. Learn more here on the Virtual Call Center channel.

 

Achieve rapid time to value by deploying your virtual call center agents with only a browser, an internet connection and a phone.


Reduce costs by tapping into lower cost labor pools.


Improve agent productivity by routing each interaction to the right agent, right away.


Eliminate customer frustration by providing virtual call center agents a unified view of the customer's contact record, purchase and interaction history.

 

Virtual Call Center Featured News
  • Free Webinar: Contact Center Customer Satisfaction
    The number one rule when working in customer service is to keep the client happy. If agents in contact centers are able to do this, then customers are sure to keep calling and coming back based on the service they received.
    7/2/2009
  • Contactual and CallTower Partner to Provide Hosted Communications
    Contactual, a leader in on-demand contact center software empowering small businesses and enterprise departments to end customer frustration in conjunction with CallTower, a provider of managed enterprise-class unified communications solutions, have announced a partnership to cross sell technology. This partnership will allow both companies to obtain a fully integrated unified communications solution that spans the whole enterprise.
    6/24/2009
  • AAA Life Listening to Customer Opinions to Keep Them Happy
    Companies today are realizing that the key to staying afloat in a sinking economy and a highly competitive market is by focusing on the customer and their needs. Customers are key to success because they're perception of the company determines whether or not they will continue to do businesses with them and can also help bring on new customers.
    6/15/2009
  • Call Center Outsourcing Continuing to Prosper
    According to Frost & Sullivan and analysis in the firm's EMEA Contact Outsourcing Markets, the market earned revenues of $15.2 billion and anticipates that this will reach $19.9 billion in 2014.
    6/9/2009