Virtual Call Center

Contactual provides a better alternative to traditional contact center software. Our innovative hosted solution is the fastest and easiest way for companies to deploy a world class contact center. The Contactual OnDemand Contact Center is delivered 100% in the Software as a Service (SaaS) model so you can deploy your contact center immediately for a low subscription fee with no hardware to buy, no software to install and no implementation or maintenance team to hire.

 

We are the global leader in on-demand contact center solutions. Every day, all over the world, thousands of agents in Customer Service, Technical Support, Telesales, and Internal Help Desk roles use Contactual.  The OnDemand Contact Center seamlessly supports your agents regardless of their location - in-house, remote, onshore, offshore, or home-based.

 

Benefits of hosted call center software:

• Achieve rapid time to value by deploying your call center agents with only a browser, an internet connection and a phone
• Reduce costs by eliminating the need for specialized call center hardware and software
• Improve contact center productivity by routing each interaction to the right agent, right away.
• Eliminate customer frustration by providing call center agents a unified view of the customer’s contact record, purchase and interaction history