Virtual Call Center

Traditionally deploying a call center across multiple sites and geographies required long lead times, expensive specialized infrastructure, and a dedicated IT staff. 8x8 provides a better alternative to this approach. Through our innovative Virtual Call Center technology we make it fast and easy to deploy a virtual call center solution for your organization - your agents simply need a phone, an Internet connection, and a web browser to get started.

Our solution is delivered 100% in the Software as a Service (SaaS) model so you can deploy your virtual call center immediately for a low subscription fee with no hardware to buy, no software to install and no implementation or maintenance team to hire.

The flexible architecture of 8x8's Virtual Call Center allows you to integrate your headquarters, remote offices, and outsourced locations in to a virtual call center. They'll operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs, and reduce overhead.

We are the global leader in on-demand contact center solutions. Every day, all over the world, thousands of agents in customer service, technical support, telesales, and internal help desk use 8x8.

Benefits of a Virtual Call Center:

• Increase staffing flexibility with the freedom to deploy your call center agents anywhere. All they need is a browser, an internet connection and a phone.
• Reduce costs by eliminating the need for specialized call center hardware and software, and the dedicated IT staff necessary for maintenance.
• Rapidly scale your operations up or down in response to changes in your business.
• Effectively manage your agents regardless of their location with robust monitoring and reporting tools.

Virtual Call Center Featured Articles

Thrive Senior Living Saves Big, Improves Functionality with 8x8 Hosted VoIP and Unified Communications
Whether you're in retail, finance, legal, media or customer service, companies from all industries are turning to VoIP to improve their business communications. A recent study from Infonetics Research predicts that $377 billion will be spent on business and residential VoIP services by 2016, driven primarily by SIP trunking, hosted VoIP and unified communication services. 5/13/2013

Debunking Hosted PBX Myths
You know you want to consider the benefits associated with the cloud and have considered a few providers to deliver the hosted solutions you need. The challenge is deciphering the extensive information that is available and making it work for your environment without falling for propaganda or industry myths. 5/10/2013

Ben Taft to Maintain 8x8's Position in Hosted PBX and UC Industry as VP of Inside Sales
A company generating $27.3 million in revenue in one quarter and serving a growing customer base of more than 31,473 needs a strong figure to manage sales, enhance customer relationships and fuel the growth of the business. 5/7/2013

8x8 Recognized for Unified Communications Innovation with Virtual Office Desktop
The key to being a successful worker in today's tech-savvy society is embracing mobility. Accessing contacts, documents and networks on-demand from anywhere is becoming the norm among today's workforce. 8x8, a provider of cloud-based communications and computing solutions, understands this, and offers a number of business communications solutions to today's companies. 5/7/2013

Virtual Call Center Industry News

ePlus Becomes Platinum Citrix Solution Advisor
5/17/2013 8:39:01 AM

Venyu's Cloud Computing Honored by Network Products Guide
5/17/2013 7:38:54 AM

Venyu's Cloud Computing Honored by Network Products Guide
5/17/2013 7:17:04 AM

Preparis Hosts Webinar for Businesses on Conducting Effective Tabletops
5/16/2013 1:08:50 PM