Virtual Call Center
Traditionally deploying a call center across multiple sites and geographies required long lead times, expensive specialized infrastructure, and a dedicated IT staff. 8x8 provides a better alternative to this approach. Through our innovative Virtual Call Center technology we make it fast and easy to deploy a virtual call center solution for your organization - your agents simply need a phone, an Internet connection, and a web browser to get started.
Our solution is delivered 100% in the Software as a Service (SaaS) model so you can deploy your virtual call center immediately for a low subscription fee with no hardware to buy, no software to install and no implementation or maintenance team to hire.
The flexible architecture of 8x8's Virtual Call Center allows you to integrate your headquarters, remote offices, and outsourced locations in to a virtual call center. They'll operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs, and reduce overhead.
We are the global leader in on-demand contact center solutions. Every day, all over the world, thousands of agents in customer service, technical support, telesales, and internal help desk use 8x8.
Benefits of a Virtual Call Center:
- Increase staffing flexibility with the freedom to deploy your call center agents anywhere. All they need is a browser, an internet connection and a phone.
- Reduce costs by eliminating the need for specialized call center hardware and software, and the dedicated IT staff necessary for maintenance.
- Rapidly scale your operations up or down in response to changes in your business.
- Effectively manage your agents regardless of their location with robust monitoring and reporting tools.
Virtual Call Center Featured Articles
Businesses Can Rely on Virtual Contact Centers to Get Through the Holidays
As usual, this holiday season is expected to be huge in terms of sales. In fact, it already has been, with holiday e-commerce sales alone in the first 24 days of November reaching $18.9 billion worldwide, according to SDL.
Promised Perks Help Grow Demand for the Virtual Call Center
The demand for the virtual call center is growing and those willing to meet customer needs will find dominance in a profitable market. According to a recent CounterPath Corporation release, the global call center market overall is projected to hit $337.8 billion by 2018. Those with progressive ideas and interactive platforms are likely to lead the way.
8x8 Cloud Services Help Healthcare Companies Meet New HIPAA, HITECH Regulations
With the implementation of new federal and state laws and regulations regarding protection of patient health information, more and more healthcare organizations are looking for solutions to comply with Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) requirements.
How Hosted PBX Gets You Ready for a Disaster
The arrival of November tornadoes to the Midwest was anything but welcome. Parts of Missouri and Illinois were hit so hard, homes were completely destroyed, lives were lost and thousands were left without power.