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| Hosted Call Center Featured Articles |
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TouchStar Intros Version 6.0 of its Call Center Platform |
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TouchStar today announced version 6.0 of its call center platform. Sporting a new load balancing, multi-threaded software architecture, version 6.0 offers a whole new "look and feel" and includes enhancements to all of the TouchStar core applications -- including the flexibility to customize user interfaces; features to improve agent-to-supervisor interaction; and new tools for actively managing the call center environment. |
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May 01, 2009
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Hosted Call Center Business Thriving at TouchStar |
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"In the last few months, we've set sales records and are doing larger deals than ever," he said. "The hosted model has been excellent for us, and we're seeing significant growth in that business." |
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April 13, 2009
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TouchStar Grows Presence in UK Call Center Market |
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The emphasis on support has paid off in spades, as the Manchester, UK-based Touchstar CCS (Call Centre Software) has grown rapidly over the past three years, outgrowing its current home, and creating a need to move to a new facility at The Works Business Centre in the Ardwick area. |
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March 17, 2009
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TouchStar Consultancy to Advise Contact Centers |
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This launch was marked by TouchStar's release of a white paper dedicated to this new venture. Entitled: 'Creating a Call Centre Efficiency Zone', the paper examines the integration of state of the art contact center technology with high levels of agent morale and motivation. |
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February 26, 2009
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TouchStar's U.K. Contact Centre Customers Using SIP Technology |
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With SIP technology, contact centers can offer customers multi-channel contact including voice, audio, text, data or video – for flexibility, scalability and cost efficiencies. |
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February 04, 2009
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From Startup to Contact Center Vet, TouchStar Recognized for Growth |
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In addition to leaving behind a company not boasts nearly 3,000 customers, Bederman now can look back at his work knowing his dedication to the highest level of customer service has helped drive the TouchStar business, which been named to Deloitte's Technology Fast 50 Program for Colorado. |
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December 01, 2008
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Study Identifies Key Factors for Contact Center Location |
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With the volatility of the contact center market, it is always a positive move when the organization determines that keeping its operation within the United States is the best choice. Once that decision is made, the company needs to determine just where within the country the contact center can operate most effectively. |
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October 29, 2008
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