Hosted Call Center

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Hosted Call Center - Sponsored by Touchstar
 


Hosted Call Center

Empower your business with a hosted call center system capable of connecting agents anywhere. Hosted call center systems require no hardware, software or infrastructure to purchase and they provide you with the full functionality and flexibility of an On-Site system. TouchStar's hosted call center includes everything you need to have an outbound and inbound call center today at an affordable price.

Benefits of a Hosted Call Center include:


    Rapid Implementation – Hosted Call Centers allow you to begin working quickly. Very little setup        is required and with intuitive web based applications training is done quickly.

    Minimize Capital Investments – There are several payments options with Hosted Call Center        solutions; Pay-As-You-Go pricing model where customers pay a monthly service fee per agent, or an        hourly rate per agent login.

    Minimize Operating Expenses - With Hosted Call Centers there are no hardware, infrastructure        or support costs, giving you the ability to focus on your business rather then technology.  

    Agents and Managers Can Work Anywhere – Hosted solutions allows your call center to        expand your workforce to a broader pool of skilled agents. At home or remote agents widens your        labor pool well beyond the confines of a geographic region. This also increases employee retention        a major issue in call centers today.


    No Technical Expertise Required – With hosted web based solutions customers do not need to        have a technical staff on site as your vendor will provide the support you need to be operational. All        applications are web based therefore all is required is a PC with high-speed internet access.

 Call Center Industry News
Research and Markets Adds: FACET Country Report Romania 2008
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InstallFree Deploys EMR System at Pentucket Medical Using Application Virtualiza…
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Ifbyphone Aims Call Distributor Service at SMBs
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  Partner with the Experts

  Partner with the Hosted Call   Center industry experts:
Over 1,000 clients
Over $1 billion in revenue
  generated using our systems

  Contact Us



 Hosted Call Center Featured Articles
  TouchStar Intros Version 6.0 of its Call Center Platform
  TouchStar today announced version 6.0 of its call center platform. Sporting a new load balancing, multi-threaded software architecture, version 6.0 offers a whole new "look and feel" and includes enhancements to all of the TouchStar core applications -- including the flexibility to customize user interfaces; features to improve agent-to-supervisor interaction; and new tools for actively managing the call center environment.
  May 01, 2009

  Hosted Call Center Business Thriving at TouchStar
  "In the last few months, we've set sales records and are doing larger deals than ever," he said. "The hosted model has been excellent for us, and we're seeing significant growth in that business."
  April 13, 2009

  TouchStar Grows Presence in UK Call Center Market
  The emphasis on support has paid off in spades, as the Manchester, UK-based Touchstar CCS (Call Centre Software) has grown rapidly over the past three years, outgrowing its current home, and creating a need to move to a new facility at The Works Business Centre in the Ardwick area.
  March 17, 2009

  TouchStar Consultancy to Advise Contact Centers
  This launch was marked by TouchStar's release of a white paper dedicated to this new venture. Entitled: 'Creating a Call Centre Efficiency Zone', the paper examines the integration of state of the art contact center technology with high levels of agent morale and motivation.
  February 26, 2009

  TouchStar's U.K. Contact Centre Customers Using SIP Technology
  With SIP technology, contact centers can offer customers multi-channel contact including voice, audio, text, data or video – for flexibility, scalability and cost efficiencies.
  February 04, 2009

  From Startup to Contact Center Vet, TouchStar Recognized for Growth
  In addition to leaving behind a company not boasts nearly 3,000 customers, Bederman now can look back at his work knowing his dedication to the highest level of customer service has helped drive the TouchStar business, which been named to Deloitte's Technology Fast 50 Program for Colorado.
  December 01, 2008

  Study Identifies Key Factors for Contact Center Location
  With the volatility of the contact center market, it is always a positive move when the organization determines that keeping its operation within the United States is the best choice. Once that decision is made, the company needs to determine just where within the country the contact center can operate most effectively.
  October 29, 2008