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Welcome to the Hosted Call Center channel, sponsored by inContactWelcome to the Hosted Call Center channel, sponsored by inContact. Here you'll learn about the advantages inContact's full-featured and highly flexible hosted call center solution has over on-premises and other hosted solutions. inContact's on-demand call center platform is delivered via the company's next generation communications network, which means it has full control over quality of service, scalability and security. inContact's virtual call center platform sports intelligent multimedia routing, IVR with advanced speech recognition capabilities, CTI, call monitoring/recording, analytics, performance management, workforce management and more. Come learn how this on-demand call center solution can improve the customer experience, boost call center agent performance and increase profitability.
![]() Hosted Call Center Featured ArticlesExtra Space Storage Improves Customer Service with inContact's Hosted Call Center Software Until November 2008, self-storage operator Extra Space Storage Inc. was handling overflow phone calls for its hundreds of storage facilities using a call center outsourcer. 2/3/2010
Large Hotel Group Improves Customer Service with inContact's Hosted Call Center Solution One of the largest hotel groups in the world is now using inContact's hosted call center solution for its customer service and sales divisions. 1/20/2010
New Verizon Call Center Stirs Neighborhood, Upsets Residents Just 16 months after moving in to his brand new house, in his nice residential neighborhood of Elgin, South Carolina, Joe Jacobs is thinking of packing up, selling and moving out. 1/14/2010
inContact Wraps Up 2009 with Three Customer Wins Hosted call center solutions provider inContact reportedly signed-on three new customers during the month of December - a strong way for the company to wrap up 2009 and hopefully a foreshadowing of an economic turnaround in 2010. 1/13/2010
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