Call Center Certification

Call Center Certification Overview
As the customer service call center has become the most vital interface between a company and its customers, it has become critical that the call handling process be conducted both effectively and efficiently. With over 15 years of call center certification, call center training, and call center consulting BenchmarkPortal has become the leading authority in the industry. Many companies now want a "third party" opinion regarding how well their call center is functioning in its strategic role of getting, keeping, and growing customers. This business need to rate the performance of a company's mission critical call center has lead to BenchmarkPortal's call center certification and path to a Certified Center of Excellence. For more information on call center certification, call center training, and call center consulting please contact us.

› Call Center Industry Benchmark Reports - BenchmarkPortal's Industry reports, America's richest source of Call Center information. They provide independent, accurate, comprehensive, and up to date research. In today's economy the call center industry is changing at an incredibly fast pace. Leading products today can be tomorrow's outdated products because of a new advancement in technology, new methodologies of production, or a significant shift in industry trends and thinking. As you manage your company's call center the need to stay up to date about industry information and trends, gather research for precise decisions, and be one step ahead with current information, you need BenchmarkPortal. Our call center reports provide current information on over 40+ unique industries that will help you stay informed, up to date, and ahead of the competition.

› Call Center 12-KPI Industry Reports

› Worldwide Call Center Industry Benchmark Reports

› Call Center 22 KPI Industry Reports -The In-Depth RealityCheck (IDRC) benchmarking survey report is the de facto standard for call center benchmarking. The report covers over 60 data points, compares participant data to industry averages,enables managers to target areas of opportunity within the center, brings awareness to transform a cost center into a profit center; Identifies the efficiency and effectiveness of your call center performance, and helps to establish your call center as a company asset.

› One Minute Survey Reports - Much of our research and analysis is embodied in our One-Minute Survey™ Reports. You will find a constantly expanding library of 63 survey reports providing in-depth insights and findings on a wide array of contact center industry topics.

› Call Center Books - The BenchmarkPortal Book Store is a "must-have" library for all call center professionals with 24 books by Dr. Jon Anton and other well-known authors and Co.-authors providing a navigational system through practical, how-to-do-it books covering virtually every aspect of contact center operation for every modern day contact center business executive, manager, and supervisor.

› White Papers - Each Contact Center White Paper is unsurpassed in the quality and depth of the investigative research undertaken, and rich in content, presenting detailed findings, interpretations, contact center best practices, and conclusions accompanied by an array of graphs, charts, tables, and illustrations that every contact center professional and analyst will find invaluable and enlightening.