Using forecasting software can help you create the perfect balance of supply and demand in your call center. That way you'll be able to set schedules …
With call center attrition notoriously high, roughly around 30 to 45 percent, it is vital for management to implement ways to avoid hefty turnover rat…
Fly Jamaica recently erected a 24-hour call center to help customers affected by flight cancellations and delays due to maintenance on its planes and …
There is the popular saying of "quantity over quality." And, businesses are continuing to learn, brand loyalty is solely based on quality of service. …
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
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