A happy customer is a repeat customer - this has always been true, and for many years that was a good enough reason to aim for customer satisfaction. …
But having the time to impart your knowledge and experience onto your agents is another story entirely. Nonetheless, you should never stop striving to…
Customer service is a critical component to the success of any business. After all, poor customer service can decrease business from repeat customers.…
Call center managers are the ones who are supposed to empower agents to do the best work possible through proper training, incentives and so on. So, w…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
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Quality Management for Improved Customer Satisfaction
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Contact Center Performance Management
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