Call Center Management Solutions
One of the biggest issues of call center management is how to meet or exceed service levels while controlling payroll costs. More accurate forecasting, flexible scheduling and real-time adherence will make your daily call center management more effective by avoiding under or over staffing and ensuring agents are working when they are needed, directly resulting in improved service levels.
Monet Workforce Management Live is an affordable and easy to use call center forecasting and employee scheduling solution which includes ACD integration, real-time agent adherence and intra-day management. Call centers will start improving service levels and reducing center costs within days - all without the upfront expenses and IT requirements of traditional software.
Monet Workforce Management Live was especially designed for small and medium sized call centers to meet their specific needs:
- Fast setup within days, avoiding large implementation projects
- Affordable monthly fees without large upfront investment
- Easy to use through 100% web interface
- Quick integration with any ACD or PBX for call history and real time adherence
Call Center Management Feature Articles
12/11/2013 - As Unified Communications is gaining momentum in the corporate environment, call center management already relying on cloud computing and VoIP phone systems are well positioned to streamline channels, reduce the cost of operations and focus on the quality of the customer experience.
12/6/2013 - Manual approaches to scheduling staff are not only huge time sinks, they leave call center owners vulnerable to costly mistakes that undermine profitability and operations. Every call and customer interaction means money, so every call center manager should implement a best practices guideline when it comes to staffing their call centers to maintain service levels.
12/6/2013 - Irrespective of the size of the contact center, workforce management is a challenge. In addition to making the right technology decision to help manage a workforce, it's also important to understand and address the most basic of workforce issues.
11/26/2013 - Every contact center tracks some kind of metric, measuring performance and matching it up against historical norms. Some contact centers track far more metrics than others, but most of them keep an eye on what used to be considered the most important: average handle time, or AHT.
11/26/2013 - As the year winds down and we begin to anticipate turkey, candles and sleigh bells ringing, it's also time to look ahead to the New Year and examine the trends that it might bring. For 2014, there are several technological and management trends likely to drive the contact center industry forward.
Call Center Workforce Management Made Easy
Cloud base workforce management software for more effective call center scheduling, forecasting and agent adherence
Call Recording and Monitoring Improves Call Center Quality
Get a flexible monitoring platform with comprehensive VOIP call recording capabilities
Quality Assurance, Monitoring and Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction
Provide Even Better Customer Service
Easily track, analyze and manage agent, group and center performance to optimize customer service
Call Center Management Industry News
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