In the contact center, the concepts of "customer engagement" and "customer satisfaction" are often used interchangeably, but it's important for call c…
As the saying goes, "variety is the spice of life." Usually that's a good thing. Variety keeps life from becoming mundane and makes every day a bit mo…
How can call center managers ensure that they're running an efficient call center without simultaneously cracking under pressure? The No. 1 solution i…
Let's take a look at some common mistakes and what call center managers should avoid when it comes to performance management.
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
- Koloa Landing Resort at Poipu Selects Agilysys Solution Suite to Streamline F&B Operations and Enhance Guest Service
- Allan Connolly of Aclara Named EY Entrepreneur of the Year 2017 Award Winner in Central Midwest
- Kronos CEO Aron Ain Again Named a Glassdoor Highest Rated CEO
- Global Workforce Management Market Analysis 2014-2025 By Solution, Deployment, & Application - Research and Markets
6/22/2017 8:29:50 AM
6/21/2017 2:45:25 PM
6/21/2017 1:59:50 PM
6/21/2017 12:29:54 PM