The contact center job is no longer simple enough to hire based on whether a candidate can fog a mirror.
Patience should be at the top of call center management's list when it comes to ideal traits in an agent. Customers can sense when a support agent is …
Remote call center agents can excel and surpass their in-house counterparts with proper training and communication tools.
Other companies may shy away from lower-cost contact center outsourcing in Asia because they fear their customers will dislike agents with accents, or…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
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