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Call Center Management Solutions

One of the biggest issues of call center management is how to meet or exceed service levels while controlling payroll costs. More accurate forecasting, flexible scheduling and real-time adherence will make your daily call center management more effective by avoiding under or over staffing and ensuring agents are working when they are needed, directly resulting in improved service levels.

Monet Workforce Management Live is an affordable and easy to use call center forecasting and employee scheduling solution which includes ACD integration, real-time agent adherence and intra-day management. Call centers will start improving service levels and reducing center costs within days - all without the upfront expenses and IT requirements of traditional software.

Monet Workforce Management Live was especially designed for small and medium sized call centers to meet their specific needs:

  • Fast setup within days, avoiding large implementation projects
  • Affordable monthly fees without large upfront investment
  • Easy to use through 100% web interface
  • Quick integration with any ACD or PBX for call history and real time adherence
Workforce Management
Call Center Workforce Management Made Easy

Cloud base workforce management software for more effective call center scheduling, forecasting and agent adherence

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Call Recording
Call Recording and Monitoring Improves Call Center Quality

Get a flexible monitoring platform with comprehensive VOIP call recording capabilities

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Quality Management
Quality Assurance, Monitoring and Management for Improved Customer Satisfaction

Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction

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Performance Management
Provide Even Better Customer Service

Easily track, analyze and manage agent, group and center performance to optimize customer service

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