Call centers can lack excitement and breed monotony, which is why implementing some inspirational and fun call center games can be beneficial for mora…
Employees are the center of the workplace machine and if their well-being is not tended to, this can cause malfunction. But, there are ways of combati…
As the technology world keeps changing and evolving, call centers must continue to stay up to par as to not miss the mark in such a customer service d…
Helpdesks are there to help but sometimes, they need assistance as well to ensure efficiency for all of their customers. But where should helpdesks go…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
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