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WebinarsCall Center Management Solutions
One of the biggest issues of call center management is how to meet or exceed service levels while controlling payroll costs. More accurate forecasting, flexible scheduling and real-time adherence will make your daily call center management more effective by avoiding under or over staffing and ensuring agents are working when they are needed, directly resulting in improved service levels.
Monet Workforce Management Live is an affordable and easy to use call center forecasting and employee scheduling solution which includes ACD integration, real-time agent adherence and intra-day management. Call centers will start improving service levels and reducing center costs within days - all without the upfront expenses and IT requirements of traditional software.
Monet Workforce Management Live was especially designed for small and medium sized call centers to meet their specific needs:
- Fast setup within days, avoiding large implementation projects
- Affordable monthly fees without large upfront investment
- Easy to use through 100% web interface
- Quick integration with any ACD or PBX for call history and real time adherence
Call Center Management Feature Articles
Call Center Management: VoIP's Role in the Call Center
5/25/2012 - VoIP isn't just for making cheaper calls. It's a well known fact in the communications space that VoIP, or voice over Internet protocol, comes with its many benefits, including a host of features and yes, a cheaper bill at the end of the month. In call center management, VoIP has an integral role when it comes to what call center managers rely on for quality control, and that is call recording.
Call Center Certification Program Aims to Improve Call Center Management of Social Media
5/21/2012 - A certification program for call center managers recently got a touch-up to reflect changes in the industry, specifically the use of social media to connect with customers. In its ninth year, the Call Center Industry Advisory Council (CIAC) certification has call center managers at firms such as Coca-Cola Refreshments and State Farm Insurance, saying the program has helped them respond to the challenges facing call centers and strengthen call center management skills.
Monet Software's WFO Solution is the Next Call Center Industry Trend
5/16/2012 - These days, global provider of Workforce Optimization (WFO) solutions Monet Software is seeing major trends in the call center industry based on market needs and new emerging technologies. The Internet has become critical for businesses to successfully manage business operations and agents are monitoring social media channels to connect with customers and prospects.
Oaisys Offers Hybrid Cloud Call Recording Solution to Ease Call Center Scheduling
5/16/2012 - Call recording in the call center is an important tool for call center management seeking to use past calls for training purposes or when trying to retrieve a particular call for review. Call center management benefits from call recording when the software in place allows for speed and ease of use.
Call Center Management Must Pay Attention to PCI when Recording Calls
5/14/2012 - Monitoring within the call center environment is a common and often required task to ensure agents are following script, adhering the industry guidelines and meeting performance objectives. Call center management must keep PCI (payment card industry) regulations in check when focusing on compliance, however, to ensure proprietary information is never recorded.
Call Center Workforce Management Made Easy
Cloud base workforce management software for more effective call center scheduling, forecasting and agent adherence
Call Recording and Monitoring Improves Call Center Quality
Get a flexible monitoring platform with comprehensive VOIP call recording capabilities
Quality Assurance, Monitoring and Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction
Provide Even Better Customer Service
Easily track, analyze and manage agent, group and center performance to optimize customer service
Call Center Management Industry News
5/25/2012 1:44:56 AM
Loyola Marymount University Utilizes EmpCenter Solution
5/25/2012 1:14:01 AM
TOA Launches ETAdirect Smart Collaboration Suite
5/24/2012 12:47:20 PM
Knowlagent's RightTime Intraday Management Software Integrates with NICE IEX Workforce Management Technology
5/24/2012 11:21:23 AM
The CedarCrestone 2012-2013 HR Systems Survey: HR Technologies, Service Delivery Choices, and Metrics, 15th Annual Edition Open for Participation
5/24/2012 8:14:51 AM
Simple Call Solutions Leverages 3CLogic's Call Center Software to Choose its own Carrier for Inbound and Outbound Campaigns
5/23/2012 8:24:27 AM
IFS continues to invest in Mobility & Field Service Management with the acquisition of Metrix LLC
5/23/2012 8:07:39 AM
Blogs