Call center management is not easy. You need to hit hard targets. You have to stay within strict budgets. And you must continue to educate and motivat…
For best results, train your call center managers.That's why manager training is so important. Yet many businesses rely on the trial-by-fire method of…
This article provides steps call center operators and managers can take to improve agent and customer experiences.That includes providing agents with …
Performance management helps call center supervisors communicate goals, provide training, assess performance, and offer feedback and rewards to keep a…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
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