Call Center Management Solutions
One of the biggest issues of call center management is how to meet or exceed service levels while controlling payroll costs. More accurate forecasting, flexible scheduling and real-time adherence will make your daily call center management more effective by avoiding under or over staffing and ensuring agents are working when they are needed, directly resulting in improved service levels.
Monet Workforce Management Live is an affordable and easy to use call center forecasting and employee scheduling solution which includes ACD integration, real-time agent adherence and intra-day management. Call centers will start improving service levels and reducing center costs within days - all without the upfront expenses and IT requirements of traditional software.
Monet Workforce Management Live was especially designed for small and medium sized call centers to meet their specific needs:
- Fast setup within days, avoiding large implementation projects
- Affordable monthly fees without large upfront investment
- Easy to use through 100% web interface
- Quick integration with any ACD or PBX for call history and real time adherence
Call Center Management Feature Articles
12/17/2014 - It's that time when we begin looking back at the year past and looking forward to the year ahead. While it's popular to spot trends for the year ahead at this time, it's also critical to recognize a more long-term movement that is currently progressing: the increasing movement of call center solutions (as well as many other applications) to the cloud.
12/15/2014 - Performance in the contact center is a measure often top of mind for call center management. To get a first-hand look at how one solution is enabling call center management to implement workforce optimization to improve performance, make time for Monet Software's webinar, How to Gain More Insights into the Performance of Your Contact Center.
12/10/2014 - The month of December is key for many businesses, particularly companies that cater to consumers. Many organizations make the lion's share of their sales this month, so it's critical for them to get customer support right at this time. If they don't, they risk losing business to competitors or ensuring that first-time customers become last-time customers.
12/9/2014 - With so many tools at their fingertips, one may wonder why call center management can't achieve perfect performance all the time. The answer is really found in taking ownership of the job and engaging their teams in the desired outcome. The ultimate goal for the call center is not to complete the most calls, drive the most in sales or even resolve the greatest number of issues. The goal is to optimize the customer experience.
12/3/2014 - Though most organizations have experimented with moving some applications to the cloud, for a majority of companies, the experiences have been only "dabbling." While the benefits of a cloud-based contact center have been known for many years, the model is only coming into its own now, and growth is explosive in the sector.
Call Center Workforce Management Made Easy
Cloud base workforce management software for more effective call center scheduling, forecasting and agent adherence
Call Recording and Monitoring Improves Call Center Quality
Get a flexible monitoring platform with comprehensive VOIP call recording capabilities
Quality Assurance, Monitoring and Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction
Provide Even Better Customer Service
Easily track, analyze and manage agent, group and center performance to optimize customer service
Call Center Management Industry News
12/18/2014 1:02:36 PM
12/18/2014 10:56:07 AM
12/17/2014 8:56:32 AM
12/16/2014 9:56:15 AM
12/15/2014 10:26:17 AM
12/11/2014 3:26:32 PM
12/10/2014 9:57:05 AM