At the end of the day, agents are supposed to be providing quality customer service that will keep consumers coming back for more. But how can call ce…
There were plenty of changes made to the way call centers were run throughout 2016. Now that we're halfway through 2017, the changes haven't stopped a…
Running a contact center can be a tricky business. Tons of organizations have adopted the omnichannel approach, which is great for customers, but can …
Call center managers can effectively make or break the success of an organization. Agents may be the ones on the front lines taking calls and dealing …
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
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Quality Management for Improved Customer Satisfaction
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